Frequently Asked Questions

Which WLAN products are supported?

IACBOX works with all well-known WLAN products (Ruckus, HP, Cisco, ...) because we are not using any vendor specific functionality.

What are the hardware requirements for installation?

The hardware requirements depend on the concurrent users / devices and activated modules. Detailed information can be found under Hardware.

Does IACBOX support virtualization (e.g. VMware)?

Yes, IACBOX software supports a large number of virtualization environments like:

VMware ESXi (since V5.5)
Microsoft Hyper-V Server (2008 R2 an higher)
Windows Server (2008 R2 and higher)
KVM

Is special Linux knowledge required for IACBOX installation?

No, IACBOX installation is done using a setup wizard (Frozentux Setup Utility) and is completed in a few minutes. Therefore no Linux knowledge is required!

What is Software Maintenance?

IACBOX Software Maintenance includes all available security updates (incl. SSL certificate), software updates, software upgrades, bugfixes, feature enhancements, new features as well as 2nd & 3rd level support for IACBOX business partners incl. remote control. Therefore please note that we are not able to provide any service or support for systems without valid Software Maintenance. Please note that Software Maintenance renewal always starts from Software Maintenance expiration date.

Is my license still working if Software Maintenance has expired?

All licenses are still fully functional even after software maintenance has expired. However, without valid software maintenance, you will not receive any online updates (current SSL certificate, bug fixes, security updates, software upgrades, new functions) and no manufacturer support for the corresponding license. IACBOX Software Maintenance is ordered annually and is not automatically extended, but we will remind you in good time before it expires. There are also 3- or 5-year packages with a price advantage.

My SSL certificate has expired. What does this mean?

IACBOX uses a secure connection (HTTPS) for login process. When purchasing an IACBOX license a valid SSL certificate is already included. Because SSL certificates expire after a certain time they have to be renewed from time to time. This is done automatically using the online update process for all licenses with valid Software Maintenance. Therefore you need valid Software Maintenance to receive the latest SSL certificate for your license. If Software Maintenance for your licenses has expired please contact your IACBOX authorized partner.

Can I try IACBOX before purchasing?

Yes, we are happy to provide a fully functional, time-limited demo license on request. If you are used to configuring and managing your IT network yourself, you can request this directly from us. If an IT service provider is responsible for this, it is best to tackle it together with them. If your IT service provider is not yet familiar with IACBOX, we look forward to getting to know him or her and instructing them accordingly.

Does IACBOX support software RAID?

No, IACBOX software does not support software RAID which is a special kind of emulated RAID. In this case, IACBOX setup will detect two hard drives and will use the first one for system and the second one for backup (if two hard drives are present). If you want to operate IACBOX using a RAID system please use a hardware RAID.

Does IACBOX support VLAN Tagging?

Yes, IACBOX supports up to 2000 VLANs in the Surf LAN (Guest Zone).

Does IACBOX support IPv6?

Yes, since version 7.0 IACBOX also supports IPv6 for "WAN Zone / OfficeLAN" and "Management Zone".

Does IACBOX support Oracle/Micros - Fidelio/Opera?

Yes, IACBOX supports numerous PMS systems (Property Management System) including Oracle/Micros - Fidelio/Opera. Please contact our sales team for the corresponding Oracle part number.

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