The average number of applications an employee uses in his or her work environment is no less than 80. In smaller companies with up to 50 employees it is around 30 or 40 applications, in larger companies of 1000+ employees, it can quickly add up to over 200. This is according to 2019 analysis by Okta.
But how does all this work together in day-to-day business? We know there are many specialists: some take care of all elements surrounding the booked guest, others take care of the telephony and/or TV service, and others report on availabilities, send notifications, play out offers or give us insight into the customer behavior. And it’s fair to agree, you do need specialists to provide these functionalities; the requirements for the varied systems are simply too different.
Free choice of systems vs. seamless user experience?
A hotelier sees digitalisation as a tool to increase value and wants to have a certain degree of freedom in choosing his technology. Businesses simply don’t select a software solution if they have to adapt their processes around it, so they end up with multiple applications. This inevitably results in a heterogeneous architecture, which can make it difficult to automate processes. To provide seamless interaction with the customer, all the different applications need to access the necessary data: this leaves the hotelier with a classic dilemma.
Fortunately, there are specialists that address this, and we at Asteas address this dilemma as one of our main tasks: Interfacing. This is by no means a trivial and per se thankful task. In the large segment of SaaS solutions, change is built in from the ground up. New solutions are constantly emerging, we’re seeing new architectures, security gaps are appearing, all of which we address. It’s like the road or bridge network: periodically, a section has to be repaired, renovated or even re-laid. Only in the software industry, it’s about 20 times faster.
Our fellow IACBOX partner TigerTMS fearlessly accepts this challenge, and it was a clear decision to add their solution to our list of interfaces. To this end, our developers put their heads together and worked with the TigerTMS team to ensure nothing would stand in the way of a seamless user experience.
TigerTMS sets iLink as the Gold-Standard
Since the advent of the modern PMS systems in the 1970’s, many technologies and applications have been developed and added over the years, causing a rise in costs for hoteliers. And the problem grows; as new products launch to the market, the interface costs are accompanied with delays for the connection to be built, making the whole thing unnecessarily complicated, expensive and time consuming. To become more efficient, Hoteliers can migrate to a flexible architecture where applications are added and removed easily, without onerous costs and delays, whilst retaining full connectivity with the PMS.