Frequently Asked Questions

The IACBOX Subscription is the most flexible way to acquire our software. The initial cost is lower, and instead of purchasing the license and software maintenance separately, the subscription already includes the software license along with maintenance and updates.

IACBOX Full licenses of all available sizes, from 100 to unlimited, are available as a subscription. Alternatively, the familiar permanent licenses remain available—the choice is up to the customer.

IACBOX PMS interfaces of all kinds (PMS, SPMS, HIS...) will also become subscriptions; however, unlike the base licenses, these will only be available in this form going forward.

Yes. The IACBOX, even when purchased as a permanent license, is always linked to Software Maintenance. The latter is an annual subscription, and the PMS interfaces are aligned with the subscription's expiration date.

Again, the answer to both questions is yes. You can purchase subscriptions for up to 3 years at a time, and you can upgrade a license to a higher user count at any time, should you find it necessary.

Yes—upon request, we will be happy to provide a fully functional, time-limited demo licence. If you are used to configuring and managing your IT network yourself, you can request it directly from us. If an IT service provider is responsible for this, it is best to tackle this together with them. If your IT service provider is not yet familiar with IACBOX, we look forward to meeting them and providing the appropriate guidance.

A series of reminder processes ensures that our customers are always informed about the expiration of their subscription. We send reminder emails well in advance of the cancellation deadline and before the license expires. Simply make sure that we have an up-to-date email contact on file so that these reminders reach you correctly. If you do not wish to cancel, you don't need to do anything. The subscription will renew automatically, and you will receive a new annual invoice.

This has no effect on existing licenses. They will remain unchanged until further notice and continue to be maintained via the annual software maintenance subscription you are already accustomed to.

The subscription can be cancelled at any time, no later than 30 days before the current expiry date. IACBOX will remain active until the end of the ordered period (1 to 3 years). In the event of early cancellation, no refund will be issued for the remaining subscription period.

The subscription includes all updates as well as manufacturer support. The IACBOX is installed exclusively by authorized resellers and network specialists, who provide first-level support and, for active licenses, can access 2nd- and 3rd-level support for registered partners.

IACBOX Software Maintenance includes all available bug fixes, security updates (including an up-to-date SSL certificate), software updates, software upgrades, feature enhancements, and 2nd & 3rd level support for registered IACBOX partners, including remote maintenance. We therefore ask for your understanding that we cannot provide online updates or support services for systems without valid Software Maintenance. Please note that Software Maintenance is always renewed starting from the Software Maintenance expiry date.

All licenses remain fully functional even after Software Maintenance has expired. However, without valid Software Maintenance, you will no longer receive online updates (current SSL certificate, bug fixes, security updates, software upgrades, new features) or manufacturer support for the corresponding license. IACBOX Software Maintenance is ordered annually and does not renew automatically, but we will remind you in good time before it expires. 3- or 5-year packages are also available at a reduced price.

The IACBOX relies on an SSL-encrypted connection (HTTPS connection) during login. A valid SSL certificate is already included upon delivery of the system. Since SSL security certificates expire after a certain period of time, they must be renewed regularly. This is done automatically once a year as part of the online update for all systems with valid Software Maintenance. To renew the SSL certificate for your license, you therefore require valid Software Maintenance. If your license no longer has valid Software Maintenance, please contact your IACBOX partner.

The IACBOX works with all common WiFi manufacturers (Ruckus, HP, Cisco, ...) as we do not use any manufacturer-specific functions.

The hardware requirements essentially depend on the number of concurrent users or devices as well as the activated modules. Further information can be found in the hardware requirements.

Yes, the IACBOX software can be used with numerous virtualization platforms:

• OpenStack, Proxmox, Nutanix, VMware ESXi (discontinued)
• Microsoft Hyper-V Server (2008 R2 and later)
• Windows Server (2008 R2 and later)
• KVM

No, the installation is performed via a Setup Wizard (Frozentux Setup Utility) and is completed in just a few minutes. Therefore, no Linux skills are required!

No, IACBOX does not support software RAID, which is a special type of emulated RAID. In this case, the IACBOX setup detects two hard drives and uses the first for the system and the second as a backup (if two hard drives are present). If you want to use a RAID system, please use a hardware RAID instead.

Yes, the IACBOX supports up to 2,000 VLANs in the Surf-LAN (Guest Zone)

Yes, as of version 7.0, the IACBOX also supports IPv6 for the "WAN Zone / Office-LAN" and "Management Zone".

Yes, in addition to numerous PMS (Property Management System) systems, IACBOX also supports Oracle/Micros - Fidelio/Opera. Please contact our Sales team regarding the required Oracle Part Number.