IACBOX TigerTMS iLink Interface
IACBOX with New Interface: TigerTMS iLink
While much came to a standstill during the various phases we have experienced so far — and continue to experience — in the global fight against this pandemic, digitalization has picked up full speed. Those who hadn’t yet jumped on the bandwagon have now set out on the journey, with more or less enthusiasm. What effect does this have? First, on a quantitative level: how many different software applications does an average company actually use today?
Significantly more than just 4 years ago. This is the conclusion reached by Statista in a study. On top of that, many of these applications are used as SaaS, as Kimberly Mlitz of Statista noted this past May:
“In 2020, organizations worldwide were using an average amount of 80 software as a service (SaaS) applications. Notably, SaaS applications account for 70 percent of these companies’ total software usage in 2020. Looking to the future, it is estimated that only 15 percent of organizations’ software will be non-SaaS by 2025.”
The number of applications that an employee uses on average in their work environment is no less than 80, roughly speaking. At smaller companies with up to 50 employees, this can be 30 or 40, with an upward trend. At larger companies with 1,000+ employees, this can quickly add up to over 200. This is based on an analysis by Okta from 2019.
But how does all of this work together in day-to-day business? We all know the many specialists: some take care of everything related to the booked guest, our students, residence hall residents, or employees; others handle telephony and/or manage the TV service; still others relay our availability, send notifications, display offers, or give us insight into our customers’ behavior. And it’s true — specialists are needed for all of this, as the requirements for the systems are simply too different.
Free Choice of Systems vs. Seamless User Experience – a Contradiction?
Naturally, a hotelier sees digitalization as a tool for adding value and wants a certain degree of freedom when choosing their tools. Who likes to buy a software solution only to have to adapt all their processes to it? This inevitably results in a heterogeneous architecture, which can make it difficult to automate processes, such as in customer interactions. After all, all the different applications need to be able to access the required data for this to work: a classic dilemma.
Fortunately, there are specialists for something that we at Asteas also consider one of our core tasks: interfacing. And that is by no means a trivial or inherently rewarding task. Change is built into the large segment of SaaS solutions from the ground up, so to speak. New solutions and new architectures emerge, security vulnerabilities appear that must be addressed… It’s like a road or bridge network, where a section always needs to be renewed, repaired, or even completely rebuilt. In the software industry, it just happens much faster — about 20 times faster.
Our IACBOX partner TigerTMS is taking on this challenge fearlessly, so naturally we immediately got to work adding iLink to our list of interfaces. Our developers put their heads together and coordinated closely with the TigerTMS team to ensure nothing stands in the way of a seamless user experience, even for guest WiFi.
TigerTMS Sets the Gold Standard with iLink
Since the emergence of modern PMS systems in the 1970s, numerous technologies and applications have been added over time, leading to a substantial increase in costs for hoteliers. And that’s not all: with every new product on the market, there are not only interface costs but also delays in establishing connections, making the whole process unnecessarily complicated, expensive, and time-consuming.
Things become more efficient when hoteliers migrate to a flexible architecture in which applications can be easily added and removed while maintaining full connectivity with the PMS.
John Owen, CEO at TigerTMS, had this to say:
“We are delighted to work with Asteas as they share our philosophy for providing hoteliers with integrated solutions that lead to a superior guest experience. We have found that IACBOX offers hoteliers everything they need for flexible and easily managed high speed internet access.”
Starting with version 21, iLink users can effortlessly connect their IACBOX to their system. Simply select iLink from the PMS dropdown list in the IACBOX web admin. A description can be found in the online manuals.
You can find out more about TigerTMS and iLink here: www.tigertms.com
or you can contact the TigerTMS team directly:
info@tigertms.com
+49 211 873900 32