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Frequently Asked Questions

This article includes a list of frequently asked questions regarding IACBOX related topics.

Can I try IACBOX before purchasing?

Yes, on demand we providey you a full functional, time limited trial license for testing so you can test our solution in detail.

What is Software Maintenance?

IACBOX Software Maintenance includes all available bugfixes, security updates (incl. current SSL certificate), software updates, software upgrades, feature enhancements as well as 2nd & 3rd level support for IACBOX authorized partners incl. remote control. Therefore please note that we are not able to provide any service or support for systems without valid Software Maintenance. Please note that Software Maintenance renewal always starts from Software Maintenance expiration date.

Is my license still working if Software Maintenance has expired?

All licenses are still full operational if Software Maintenance has expired. However, you will not receive any further online updates (SSL certificate, bugfixes, feature updates, etc.) and manufacturer support for licenses without valid Software Maintenance.

My SSL server certificate has expired

IACBOX uses a secure connecion (HTTPS) for login process. When purchasing an IACBOX license a valid SSL certificate is already included. Because SSL certificates expire after a certain time they have to be renewed from time to time. This is done automatically using the online update process for all licenses with valid Software Maintenance. Therefore you need valid Software Maintenance to receive the latest SSL certificate for your license. If Software Maintenance for you licenses has expired please contact your IACBOX authorized partner.

Which outgoing IP Ports are required?

  • 53 - Domain Name System (DNS), name resolution
  • 123 - Network Time Protocol (NTP), time synchronization
  • 443 - HTTPS, License Registration
  • 873 - IACBOX Online Update
  • 1194 - Central Services VPN Server
  • 5555 - IACBOX Remote Control

Is special Linux knowledge required for IACBOX installation?

No, IACBOX installation is done using a setup wizard (Frozentux Setup Utility) and is completed in a few minutes. Therefore no Linux knowledge is required!

Does IACBOX support virtualization (e.g. VMware)?

Yes, IACBOX software supports a large number of virtualization environments like:

  • VMware ESXi (since V5.5)
  • Microsoft Hyper-V Server (2008 R2 an higher)
  • Windows Server (2008 R2 and higher)
  • KVM

Does IACBOX support software RAID?

No, IACBOX software does not support software RAID which is a special kind of emulated RAID. In this case, IACBOX setup will detect two hard drives and will use the first one for system and the second one for backup (if two hard drives are present). If you want to operate IACBOX using a RAID system please use a hardware RAID.

What are the hardware requirements for installation?

The hardware requirements depend on the concurrent users / devices and activated modules. Detailed information can be found in the Hardware-Requirements.

Which WLAN products are supported?

IACBOX works with all well-known WLAN products (Ruckus, HP, Cisco, ...) because we are not using any vendor specific functionality.

Does IACBOX support VLAN Tagging

Yes, IACBOX supports up to 2000 VLANs in the SurfLAN (Guest-Zone)

Does IACBOX support IPv6

Yes, since version 7.0 IACBOX also supports IPv6 for "WAN Zone / OfficeLAN" and "Management-Zone".

Does IACBOX support Oracle/Micros - Fidelio/Opera

Yes, IACBOX supports numerous PMS systems (Property Management System) including Oracle/Micros - Fidelio/Opera. Please contact our sales team for the corresponding Oracle part number.

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