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Just as we were looking forward to spring with optimism, news reports are already rolling in about \u003Cem>lockdown extensions\u003C\u002Fem> and tighter anti-COVID-19 measures once again. Yes, of course, the health of employees, customers, guests, friends, family, and not least our own is an asset worthy of the utmost protection.\u003C\u002Fp>\n\u003Cp>Yet restaurateurs among us, customer advisors, hoteliers, project and team managers, and executives from middle management all the way to the top have now been living for quite some time with restricted opportunities to meet with one another and with others. As creative and digital as we all become to keep business going, as much optimism as we strive to radiate – morale suffers, there is no denying it.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Social beings\u003C\u002Fstrong> like us have not only physical but also basic psychological needs upon which our well-being and motivation directly depend. Drawing broadly on Deci and Ryan, these can be broken down into three concepts:\u003C\u002Fp>\n\u003Cp>\u003Cstrong>–\u003C\u002Fstrong> Autonomy: a sense of control over one’s own life\u003Cbr \u002F>\u003Cstrong>–\u003C\u002Fstrong> Competence: feeling capable of mastering tasks\u003Cbr \u002F>\u003Cstrong>–\u003C\u002Fstrong> Relatedness: a sense of belonging, a social connection to others\u003C\u002Fp>\n\u003Cp>The first two are served \u003Cem>comparatively well by the modern online world\u003C\u002Fem> (though much can be learned from the gaming industry, which is certainly worth an article in its own right). The third point represents the traditional habitat of communication and social media.\u003C\u002Fp>\n\u003Cp>Currently, what is likely the largest field study of all time is underway to see how far these needs can genuinely be satisfied online, and we see all too clearly where the friction lies. Today and here, it is primarily about the third need: \u003Cstrong>social connection\u003C\u002Fstrong>. The shortcomings in this regard are obvious. In business life, this manifests particularly in one area:\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Informal meetings:\u003C\u002Fstrong> Anything with a concrete purpose and a clear objective still works reasonably well. But the social exchange, human-level pleasantries, and the many small rituals on the stairs, in the elevator, in the break room, at trade shows, or at conferences are falling away. Not to mention larger team meetings, company outings, in-house exhibitions, anniversaries, etc.\u003C\u002Fp>\n\u003Cp>A friendly smile, a handshake, clear social cues during greetings – all of that is history. Behind a mask, it is difficult to perceive someone’s demeanor toward us, leading to uncertainty that, in the worst cases, tilts into an irritable baseline mood.\u003C\u002Fp>\n\u003Cp>How can this be addressed when we are expected to avoid direct, personal contact as much as possible, when mask mandates are in place virtually everywhere, and phone calls and web meetings are the order of the day? It is time for a few practical tips:\u003C\u002Fp>\n\u003Ch2>1. Leverage your interfaces.\u003C\u002Fh2>\n\u003Cp>We are employing a metaphor here, as interpersonal aspects often receive less than their due attention in our tech-heavy industry.\u003C\u002Fp>\n\u003Cp>At the \u003Cstrong>user interface\u003C\u002Fstrong>, technology meets people; at the \u003Cstrong>customer touchpoint\u003C\u002Fstrong>, the \u003Cem>customer meets the provider\u003C\u002Fem>. These are critical touchpoints; indeed, they should be a matter for executive leadership. Yet we are nowhere near that point. In an alarming number of medium-sized companies, “IT” handles how this looks. After all, we pay for XY CRM software that ensures efficient communication, and social media marketing is something for the intern, right? WRONG.\u003C\u002Fp>\n\u003Cp>Even in large corporations, where agencies or entire departments deliver professional corporate and customer communication, it often becomes apparent how starkly the communicated image diverges from lived reality. As medium-sized businesses, we should capitalize on the advantage of being relatively agile and transparent. \u003Cstrong>Communication is a matter for executive leadership.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Comb through your website, update your blog, and visit your corporate profiles across social media. Check where a message can be placed that connects you with customers and business partners during pandemic times: stories, current updates, descriptions, profile pictures, status updates – all these features should not be viewed as static and left unchanged year-round. \u003Cem>Share your message more frequently\u003C\u002Fem> and relate it to current topics that move everyone. Oh, and consider your email signature as well – \u003Ca href=\"https:\u002F\u002Fres.cloudinary.com\u002Fiacbox\u002Fimages\u002Fv1618491166\u002Fwp\u002FE-Mail-Signaturen_Anhang_Kundenbeziehung\u002FE-Mail-Signaturen_Anhang_Kundenbeziehung.pdf\">here are a few ideas for that\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch2>2. Send messages that connect.\u003C\u002Fh2>\n\u003Cp>Who do you mean when referring to “WE” on your website or company profile? The “we” reference can be defined narrowly or broadly. Handle this consciously. If you are referring only to your company, make that clear: \u003Cem>“We at system integrator XY”\u003C\u002Fem> or \u003Cem>“we at Sample Company”\u003C\u002Fem>.\u003C\u002Fp>\n\u003Cp>Show solidarity with customers and business partners through an extended “we” reference: \u003Cem>“In our industry…”\u003C\u002Fem>, \u003Cem>“We all want satisfied guests…”\u003C\u002Fem>, \u003Cem>“together we will achieve…”\u003C\u002Fem>.\u003C\u002Fp>\n\u003Cp>In this context, optimism never hurts, as we all need a ray of hope in times like these: \u003Cem>“…together we will overcome this hurdle as well”\u003C\u002Fem>, \u003Cem>“…we continue to stand together”\u003C\u002Fem>, \u003Cem>“despite XY, we remain here for you…”\u003C\u002Fem>.\u003C\u002Fp>\n",{"name":487,"id":488,"fields":489},"acf\u002Fmedia","acf\u002Fmedia_6af3fe80cd59c",{"width":490,"image":491},12,{"id":492,"title":493,"filename":494,"filesize":495,"url":496,"link":497,"alt":498,"author":499,"description":11,"caption":11,"name":493,"status":500,"uploaded_to":501,"date":502,"modified":502,"mime_type":503,"type":504,"subtype":505,"width":506,"height":507,"orientation":508,"sizes":509},8911,"pexels-karolina-grabowska-4491469","pexels-karolina-grabowska-4491469.jpg",255000,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fpexels-karolina-grabowska-4491469.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fpandemie-vs-kundenbeziehung-oder-umgekehrt\u002Fpexels-karolina-grabowska-4491469\u002F","Frau telefoniert mit Handy sitzend am Arbeitsplatz; vor ihr Blatt und Schreibgerät","2","inherit",8910,"2026-09-30 13:18:57","image\u002Fjpeg","image","jpeg",1280,1920,"portrait",{"thumbnail":496,"thumbnail-width":510,"thumbnail-height":511,"medium":512,"medium-width":513,"medium-height":514,"medium_large":515,"medium_large-width":516,"medium_large-height":517,"large":518,"large-width":519,"large-height":520,"1536x1536":521,"1536x1536-width":520,"1536x1536-height":522,"2048x2048":496,"2048x2048-width":506,"2048x2048-height":507,"2600x2600":496,"2600x2600-width":506,"2600x2600-height":507},100,150,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fpexels-karolina-grabowska-4491469-200x300.jpg",200,300,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fpexels-karolina-grabowska-4491469-768x1152.jpg",768,1152,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fpexels-karolina-grabowska-4491469-683x1024.jpg",683,1024,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fpexels-karolina-grabowska-4491469-1024x1536.jpg",1536,{"name":481,"id":524,"fields":525},"acf\u002Fwysiwyg_6af3fe80ce7ee",{"variant":484,"border":468,"wysiwyg":526},"\u003Ch2>3. Communicate that you are there – as well as when and how.\u003C\u002Fh2>\n\u003Cp>There is widespread \u003Cem>uncertainty\u003C\u002Fem>; no one really knows anymore what is open when, where, and for how long, whether in-person visits are permitted, whether an appointment can be booked, an online meeting requested, etc.\u003C\u002Fp>\n\u003Cp>Make this clear for your customers. \u003Cstrong>Update\u003C\u002Fstrong> your opening hours on Google and make \u003Cem>reference to COVID-19 measures\u003C\u002Fem> so customers can rely on the information. Update your on-hold telephone messaging, and place a sign on the door in addition to officially mandated notices, featuring clear instructions on when and how customers can attend an appointment. Place this information across all company profiles, the website, and the email signatures of all customer-facing staff.\u003C\u002Fp>\n\u003Cp>And YES: such information also belongs on the \u003Cstrong>guest WiFi login page\u003C\u002Fstrong> (we thought you would never ask).\u003C\u002Fp>\n\u003Ch2>4. Communicate iconically.\u003C\u002Fh2>\n\u003Cp>Icons cannot do everything, and some content is simply too complex for pictograms. However, users’ attention spans in digital media are becoming increasingly shorter. \u003Cem>Images are far faster than words\u003C\u002Fem>. Especially when the entire world is focused on a few specific topics, targeted images are impossible to overlook. Icons simplify the message even further; put them to use.\u003C\u002Fp>\n\u003Cp>To give you a helping hand, we have designed several attractive banners that are available for immediate download in the \u003Ca title=\"Link to the Partner Portal\" href=\"https:\u002F\u002Fmy.iacbox.com\u002F\" target=\"_blank\" rel=\"noopener\" data-link-name=\"Link zum Partner Portal\">my.iacbox portal\u003C\u002Fa>. You are welcome to use them, customize them, and pass them along to your customers as you see fit.\u003C\u002Fp>\n\u003Cp>After all, we are working together to inspire our customers, and united we will navigate this challenging period more easily.\u003C\u002Fp>\n",{"name":487,"id":528,"fields":529},"acf\u002Fmedia_6af3fe80ce96a",{"width":490,"image":530},{"id":531,"title":532,"filename":533,"filesize":534,"url":535,"link":536,"alt":537,"author":499,"description":11,"caption":11,"name":538,"status":500,"uploaded_to":501,"date":539,"modified":539,"mime_type":414,"type":504,"subtype":413,"width":540,"height":541,"orientation":542,"sizes":543},8912,"Kundenkontakt_Banner_DE","Kundenkontakt_Banner_DE.png",39333,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FKundenkontakt_Banner_DE.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fpandemie-vs-kundenbeziehung-oder-umgekehrt\u002Fkundenkontakt_banner_de\u002F","Banner kontaktlose Kundenkommunikation","kundenkontakt_banner_de","2026-09-30 13:19:02",836,583,"landscape",{"thumbnail":535,"thumbnail-width":511,"thumbnail-height":544,"medium":545,"medium-width":514,"medium-height":546,"medium_large":547,"medium_large-width":516,"medium_large-height":548,"large":535,"large-width":540,"large-height":541,"1536x1536":535,"1536x1536-width":540,"1536x1536-height":541,"2048x2048":535,"2048x2048-width":540,"2048x2048-height":541,"2600x2600":535,"2600x2600-width":540,"2600x2600-height":541},105,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FKundenkontakt_Banner_DE-300x209.png",209,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FKundenkontakt_Banner_DE-768x536.png",536,{"quicklinks":550},true,"en_US",{"de_DE":553},{"locale":554,"id":501,"slug":555,"post_title":556,"href":557},"de_DE","pandemie-vs-kundenbeziehung-oder-umgekehrt","Pandemie vs. Kundenbeziehung – oder umgekehrt.","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fpandemie-vs-kundenbeziehung-oder-umgekehrt\u002F",{"self":559,"collection":565,"about":568,"version-history":571,"predecessor-version":574,"wp:attachment":578,"wp:term":581,"curies":585},[560],{"href":561,"targetHints":562},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10558",{"allow":563},[564],"GET",[566],{"href":567},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog",[569],{"href":570},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Ftypes\u002Fblog",[572],{"count":386,"href":573},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10558\u002Frevisions",[575],{"id":576,"href":577},10561,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10558\u002Frevisions\u002F10561",[579],{"href":580},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10558",[582],{"taxonomy":583,"embeddable":550,"href":584},"category","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10558",[586],{"name":587,"href":588,"templated":550},"wp","https:\u002F\u002Fapi.w.org\u002F{rel}",{"wp:term":590},[591],[592],{"id":472,"link":593,"name":594,"slug":595,"taxonomy":583,"acf":596,"_links":597},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fcategory\u002Fsales\u002F","Sales","sales",[],{"self":598,"collection":603,"about":606,"wp:post_type":609,"curies":612},[599],{"href":600,"targetHints":601},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories\u002F25",{"allow":602},[564],[604],{"href":605},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories",[607],{"href":608},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Ftaxonomies\u002Fcategory",[610],{"href":611},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog?categories=25",[613],{"name":587,"href":588,"templated":550},[],[616,684,752],{"id":617,"date":618,"date_gmt":618,"guid":619,"modified":621,"modified_gmt":621,"slug":622,"status":462,"type":463,"link":623,"title":624,"content":626,"excerpt":627,"featured_media":379,"template":11,"meta":628,"categories":629,"class_list":630,"blocks":632,"acf":637,"wpml_current_locale":551,"wpml_translations":638,"_links":641,"_embedded":666},10475,"2026-08-21T15:36:04",{"rendered":620},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Feu-cra-cyber-resilience-act-part-2\u002F","2026-11-09T13:18:01","eu-cra-cyber-resilience-act-part-2","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Feu-cra-cyber-resilience-act-part-2\u002F",{"rendered":625},"EU CRA – Cyber Resilience Act – Part 2",{"rendered":11,"protected":468},{"rendered":11,"protected":468},{"_acf_changed":468,"footnotes":11},[472],[631,463,475,476,477,478],"post-10475",[633],{"name":481,"id":634,"fields":635},"acf\u002Fwysiwyg_6af3fe7f80d24",{"variant":484,"border":468,"wysiwyg":636},"\u003Ch2>EU CRA obligations from September 11\u003C\u002Fh2>\n\u003Cp>The CRA introduces a reporting obligation starting as early as \u003Cstrong>September 11, 2026\u003C\u002Fstrong>, which we would like to highlight here.\u003C\u002Fp>\n\u003Ch3>What needs to be reported?\u003C\u002Fh3>\n\u003Cp>– actively exploited vulnerabilities\u003C\u002Fp>\n\u003Cp>– or serious security incidents with an impact on product safety\u003C\u002Fp>\n\u003Cp>must be reported to \u003Cstrong>ENISA\u003C\u002Fstrong> via the Single Reporting Platform (SRP), which then automatically forwards them to the national CSIRT – in Austria, this is \u003Cstrong>CERT.at\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Ch3>Deadlines\u003C\u002Fh3>\n\u003Cp>Within 24h: Early warning after becoming aware of the vulnerability\u003C\u002Fp>\n\u003Cp>– Within 72h: More detailed report on the type and scope of the vulnerability, including an initial assessment and possible mitigation measures\u003Cbr \u002F>– A final report must be submitted 14 days after a bug fix or mitigation measure becomes available.\u003Cbr \u002F>– For serious security incidents, a detailed report must be made within one month.\u003Cbr \u002F>– Duty to inform users: Affected users must be informed immediately.\u003C\u002Fp>\n\u003Ch3>User Information Obligation\u003C\u002Fh3>\n\u003Cp>Since 2024, we have been regularly publishing \u003Cstrong>Security Advisories\u003C\u002Fstrong> on our homepage, which list the vulnerabilities that have occurred and been resolved.\u003C\u002Fp>\n\u003Cp>– \u003Ca href=\"https:\u002F\u002Fwww.iacbox.com\u002Fwissen\u002Fsecurity-advisories\u002F\">https:\u002F\u002Fwww.iacbox.com\u002Fwissen\u002Fsecurity-advisories\u002F\u003C\u002Fa>\u003C\u002Fp>\n\u003Chr>\n\u003Ch3>Reporting vulnerabilities to us\u003C\u002Fh3>\n\u003Cp>In addition to the mandatory reporting of security gaps\u002Fincidents, we have now officially designated a \u003Cstrong>PSIRT\u003C\u002Fstrong> (Product Security Incident Response Team) to handle vulnerability management.\u003C\u002Fp>\n\u003Cp>You can reach our security team at any time via \u003Ca href=\"mailto:security@iacbox.com\">security@iacbox.com\u003C\u002Fa>. For serious security incidents or vulnerabilities, we ask you to use PGP encryption.\u003C\u002Fp>\n\u003Cp>– Our homepage now also provides a security.txt file: \u003Ca href=\"https:\u002F\u002Fwww.iacbox.com\u002F.well-known\u002Fsecurity.txt\">https:\u002F\u002Fwww.iacbox.com\u002F.well-known\u002Fsecurity.txt\u003C\u002Fa>\u003Cbr \u002F>– PGP Key: \u003Ca href=\"https:\u002F\u002Fwww.iacbox.com\u002F.well-known\u002Fsecurity-pub.asc\">https:\u002F\u002Fwww.iacbox.com\u002F.well-known\u002Fsecurity-pub.asc\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch3>Vulnerability Disclosure Policy\u003C\u002Fh3>\n\u003Cp>We have published a Vulnerability Disclosure Policy (VDP) describing our preferred \u003Cstrong>Coordinated Vulnerability Disclosure (CVD)\u003C\u002Fstrong> process. This is intended to give us the opportunity to fix vulnerabilities before they are published and, on the other hand, to establish a timeline within which we will respond.\u003C\u002Fp>\n\u003Cp>– \u003Ca href=\"https:\u002F\u002Fwww.iacbox.com\u002Fiacbox-vdp.txt\">https:\u002F\u002Fwww.iacbox.com\u002Fiacbox-vdp.txt\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch3>Vulnerability Management\u003C\u002Fh3>\n\u003Cp>The IACBOX development team has been managing vulnerabilities for years, particularly those occurring in the third-party dependencies of our product. In the course of CRA compliance, we have further expanded and formalized this process.\u003Cbr \u002F>We produce \u003Cstrong>SBOMs (Software Bill of Materials)\u003C\u002Fstrong> for our software products to identify vulnerabilities in our supply chain quickly and efficiently. Although the SBOM obligation does not come into effect until 2027, it has been an integral part of our software development for some time now in order to ensure effective vulnerability management.\u003C\u002Fp>\n\u003Ch3>Contact\u003C\u002Fh3>\n\u003Cp>Stay secure and up to date with IACBOX Software Maintenance! Should you require further information, please contact us.\u003C\u002Fp>\n",{"quicklinks":550,"meta_override":468},{"de_DE":639},{"locale":554,"id":640,"slug":622,"post_title":625,"href":620},8682,{"self":642,"collection":647,"about":649,"version-history":651,"predecessor-version":654,"wp:attachment":658,"wp:term":661,"curies":664},[643],{"href":644,"targetHints":645},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10475",{"allow":646},[564],[648],{"href":567},[650],{"href":570},[652],{"count":386,"href":653},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10475\u002Frevisions",[655],{"id":656,"href":657},10476,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10475\u002Frevisions\u002F10476",[659],{"href":660},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10475",[662],{"taxonomy":583,"embeddable":550,"href":663},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10475",[665],{"name":587,"href":588,"templated":550},{"wp:term":667},[668],[669],{"id":472,"link":593,"name":594,"slug":595,"taxonomy":583,"acf":670,"_links":671},[],{"self":672,"collection":676,"about":678,"wp:post_type":680,"curies":682},[673],{"href":600,"targetHints":674},{"allow":675},[564],[677],{"href":605},[679],{"href":608},[681],{"href":611},[683],{"name":587,"href":588,"templated":550},{"id":685,"date":686,"date_gmt":686,"guid":687,"modified":689,"modified_gmt":689,"slug":690,"status":462,"type":463,"link":691,"title":692,"content":694,"excerpt":695,"featured_media":379,"template":11,"meta":696,"categories":697,"class_list":698,"blocks":700,"acf":705,"wpml_current_locale":551,"wpml_translations":706,"_links":709,"_embedded":734},10473,"2026-08-13T09:48:03",{"rendered":688},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Feu-cra-cyber-resilience-act\u002F","2026-11-09T13:17:59","eu-cra-cyber-resilience-act","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Feu-cra-cyber-resilience-act\u002F",{"rendered":693},"EU CRA – Cyber Resilience Act",{"rendered":11,"protected":468},{"rendered":11,"protected":468},{"_acf_changed":468,"footnotes":11},[472],[699,463,475,476,477,478],"post-10473",[701],{"name":481,"id":702,"fields":703},"acf\u002Fwysiwyg_6af3fe7f8c866",{"variant":484,"border":468,"wysiwyg":704},"\u003Cp>In this blog series, we want to keep you up to date on the implementation of the \u003Cstrong>Cyber Resilience Act (CRA)\u003C\u002Fstrong> for IACBOX.\u003C\u002Fp>\n\u003Ch2>Overview\u003C\u002Fh2>\n\u003Cp>The CRA is an EU-wide regulation (EU 2024\u002F2847) that applies to \u003Cstrong>all products with digital elements\u003C\u002Fstrong>. The only exceptions are products that are already subject to other\u002Fstricter regulations in areas such as medical devices, automotive, etc.\u003C\u002Fp>\n\u003Cp>Key CRA Points:\u003Cbr \u002F>– As an EU regulation, it enters into force directly and does not require national transposition (unlike NIS2).\u003Cbr \u002F>– The product must be developed through a secure development lifecycle and maintained accordingly.\u003Cbr \u002F>– Security updates must be provided promptly and free of charge for the expected product lifetime of at least 5 years.\u003Cbr \u002F>– Updates must remain available for 10 years.\u003Cbr \u002F>– Pure SaaS products are also exempt, provided that no other on-premises products depend on them. This means that cloud services such as the IACBOX licensing and update server also fall within the scope of the CRA.\u003C\u002Fp>\n\u003Ch2>Timeline\u003C\u002Fh2>\n\u003Cp>– The CRA already entered into force in December 2024.\u003Cbr \u002F>– However, there is a transition period until December 11, 2027. From that date forward, affected products may only be placed on the EU market if they are CRA-compliant and bear the CE marking.\u003Cbr \u002F>– Legacy products already in operation are exempt from the essential requirements and the CE marking obligation; however, reporting obligations still apply.\u003Cbr \u002F>– The initial obligations take effect as early as \u003Cstrong>September 11, 2026\u003C\u002Fstrong>. Actively exploited vulnerabilities or severe security incidents must be reported to ENISA, which will automatically notify the competent national CSIRT—in Austria, \u003Cstrong>CERT.at\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Ch2>Categorization\u003C\u002Fh2>\n\u003Cp>The CRA divides products into several categories with differing requirements.\u003Cbr \u002F>– \u003Cstrong>Standard\u003C\u002Fstrong> – Products with digital elements: the majority of offered products with lower cybersecurity risk – self-assessment of CRA compliance\u003Cbr \u002F>– \u003Cstrong>Important products\u003C\u002Fstrong>\u003Cbr \u002F>– Subgroup \u003Cstrong>Class I\u003C\u002Fstrong>: Self-assessment of CRA compliance when applying a harmonized standard (these are currently (Aug 2026) still pending!) or a notified body must assess CRA conformity\u003Cbr \u002F>– Subgroup \u003Cstrong>Class II\u003C\u002Fstrong>: Hypervisors, intrusion detection\u002Fprevention systems, firewalls, products whose primary functions are designed for security. A notified body must assess CRA conformity\u003Cbr \u002F>– \u003Cstrong>Critical products\u003C\u002Fstrong>: Hardware security, smart cards, secure elements, etc.\u003C\u002Fp>\n\u003Cp>As a networking product, IACBOX falls into the category of “Important products – Class I”, and we are aiming for a self-assessment based on a harmonized standard, provided one is available in time.\u003C\u002Fp>\n\u003Ch2>IACBOX Roadmap\u003C\u002Fh2>\n\u003Cp>– The current versions v24 and v26 are still based on our proven proprietary Linux platform. After December 2027, these versions will only receive security updates and bug fixes that do not represent substantial modifications.\u003Cbr \u002F>– The first CRA-compliant version will be v27, scheduled for late 2027 and built on a new Linux platform to meet the stringent requirements more efficiently.\u003C\u002Fp>\n\u003Ch2>Contact\u003C\u002Fh2>\n\u003Cp>Stay secure and up to date with IACBOX Software Maintenance! Please contact us if you require further information.\u003C\u002Fp>\n",{"quicklinks":550},{"de_DE":707},{"locale":554,"id":708,"slug":690,"post_title":693,"href":688},8683,{"self":710,"collection":715,"about":717,"version-history":719,"predecessor-version":722,"wp:attachment":726,"wp:term":729,"curies":732},[711],{"href":712,"targetHints":713},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10473",{"allow":714},[564],[716],{"href":567},[718],{"href":570},[720],{"count":386,"href":721},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10473\u002Frevisions",[723],{"id":724,"href":725},10474,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10473\u002Frevisions\u002F10474",[727],{"href":728},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10473",[730],{"taxonomy":583,"embeddable":550,"href":731},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10473",[733],{"name":587,"href":588,"templated":550},{"wp:term":735},[736],[737],{"id":472,"link":593,"name":594,"slug":595,"taxonomy":583,"acf":738,"_links":739},[],{"self":740,"collection":744,"about":746,"wp:post_type":748,"curies":750},[741],{"href":600,"targetHints":742},{"allow":743},[564],[745],{"href":605},[747],{"href":608},[749],{"href":611},[751],{"name":587,"href":588,"templated":550},{"id":753,"date":754,"date_gmt":754,"guid":755,"modified":757,"modified_gmt":757,"slug":758,"status":462,"type":463,"link":759,"title":760,"content":762,"excerpt":763,"featured_media":379,"template":11,"meta":764,"categories":765,"class_list":767,"blocks":770,"acf":781,"wpml_current_locale":551,"wpml_translations":782,"_links":788,"_embedded":813},10482,"2026-07-20T13:04:29",{"rendered":756},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fwhy-multi-tenant-is-becoming-the-logical-evolution-for-many-it-organizations\u002F","2026-11-09T14:03:04","why-multi-tenant-is-becoming-the-logical-evolution-for-many-it-organizations","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fwhy-multi-tenant-is-becoming-the-logical-evolution-for-many-it-organizations\u002F",{"rendered":761},"Why Multi-Tenant Is Becoming the Logical Evolution for Many IT Organizations",{"rendered":11,"protected":468},{"rendered":11,"protected":468},{"_acf_changed":468,"footnotes":11},[766],26,[768,463,475,476,477,769],"post-10482","category-talk",[771],{"name":481,"id":772,"fields":773},"acf\u002Fwysiwyg_6af3fe7f994af",{"variant":484,"border":468,"wysiwyg":774,"ctas":775,"link":780},"\u003Cp>Today, many IT organizations do not have a technology problem. They have a scaling problem.\u003C\u002Fp>\n\u003Cp>New locations are established. New customers are added. New projects successfully go live. However, the real challenge only begins afterward: How can an increasing number of mutually independent organizations be operated efficiently over the long term without administrative and operational overhead growing at the same rate?\u003C\u002Fp>\n\u003Cp>This is precisely the question currently facing managed service providers, internet service providers, hotel groups, educational institutions, and multi-site enterprises.\u003C\u002Fp>\n\u003Ch2>The Real Challenge Begins After Go-Live\u003C\u002Fh2>\n\u003Cp>Today, a new deployment is rarely the issue.\u003C\u002Fp>\n\u003Cp>A site is set up, the captive portal is configured, and commissioning is completed.\u003C\u002Fp>\n\u003Cp>The real work only begins afterward: users must be managed, software updated, policies adjusted, and support tickets resolved. Each additional customer or site brings its own requirements, responsibilities, and processes.\u003C\u002Fp>\n\u003Cp>With ten installations, this overhead is hardly noticeable. With a hundred, it dominates everyday operations.\u003C\u002Fp>\n\u003Ch2>A Pattern Repeating Across Industries\u003C\u002Fh2>\n\u003Cp>In recent years, we have encountered this pattern time and again across numerous discussions with partners and customers—regardless of whether they operate in managed services, education, or hospitality.\u003C\u002Fp>\n\u003Cp>A municipal data center manages approximately 50 schools. Each school requires its own user management, custom settings, and the ability to operate autonomously. At the same time, security policies must be enforced centrally, and visibility across all sites must be maintained. A typical case, not an isolated one.\u003C\u002Fp>\n\u003Cp>A hotel group faces a similar challenge. Each hotel needs to operate autonomously without sacrificing centralized standards and shared management.\u003C\u002Fp>\n\u003Cp>Managed service providers experience the exact same trend, only in an intensified form. Those managing ten customers know every configuration in detail and calculate their overhead per customer accordingly. When that same provider grows to fifty customers, it is not just the number of installations that increases, but also update cycles, support tickets, and escalation paths. The original calculation per customer no longer holds up: revenue grows linearly, while internal overhead scales faster.\u003C\u002Fp>\n\u003Cp>It is precisely at this point that margins begin to shrink for many providers, even as the business appears to grow from the outside.\u003C\u002Fp>\n\u003Cp>The industries differ. The pattern remains the same.\u003C\u002Fp>\n\u003Ch2>Growth Changes the Operating Model\u003C\u002Fh2>\n\u003Cp>In response, many organizations invest in more powerful infrastructure, new features, or additional staff.\u003C\u002Fp>\n\u003Cp>Far less often is it questioned whether the operating model itself still fits the organization’s scale. This is where the primary bottleneck typically emerges: when every new customer adds administrative overhead, it is not just the business that grows—complexity increases as well.\u003C\u002Fp>\n\u003Cp>Hiring more staff may alleviate this bottleneck in the short term. In the long run, however, what scales most is administrative overhead, not the business.\u003C\u002Fp>\n\u003Ch2>Why Multi-Tenant Is Moving Into Focus\u003C\u002Fh2>\n\u003Cp>As organizations expand, a fundamental question arises with increasing urgency: does every organization really need to operate its own management platform? Or is there a more efficient way to manage many segregated organizations centrally without compromising their autonomy?\u003C\u002Fp>\n\u003Cp>This is precisely why Multi-Tenant is gaining importance—not as a new buzzword or short-lived trend, but as an answer to operational requirements driven by the growth of modern IT organizations.\u003C\u002Fp>\n\u003Cp>For managed service providers, internet service providers, hotel groups, educational institutions, and multi-site enterprises, Multi-Tenant is increasingly becoming a strategic decision.\u003C\u002Fp>\n\u003Cp>Today, the crucial question is no longer whether Multi-Tenant makes sense. It is: at what scale does the traditional operating model cease to support growth and instead become the limiting factor?\u003C\u002Fp>\n\u003Ch2>IACBOX Multi-Tenant Is in Its Final Stages\u003C\u002Fh2>\n\u003Cp>It is precisely to address these requirements that we are currently developing IACBOX Multi-Tenant. It will allow multiple segregated customers, sites, or organizations to be managed centrally via a single platform—without sacrificing their autonomy.\u003C\u002Fp>\n\u003Cp>Development is already in its final stages. If you are facing similar challenges or would like to learn more about the architecture and intended use cases at an early stage, feel free to get in touch with us.\u003C\u002Fp>\n",[776],{"link":777},{"title":778,"url":779,"target":11},"Learn More About IACBOX Multi-Tenant","#request-demo",{"title":778,"url":779,"target":11},{"quicklinks":550},{"de_DE":783},{"locale":554,"id":784,"slug":785,"post_title":786,"href":787},8684,"warum-multi-tenant-fuer-viele-it-organisationen-zur-logischen-entwicklung-wird","Warum Multi-Tenant für viele IT-Organisationen zur logischen Entwicklung wird","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fwarum-multi-tenant-fuer-viele-it-organisationen-zur-logischen-entwicklung-wird\u002F",{"self":789,"collection":794,"about":796,"version-history":798,"predecessor-version":801,"wp:attachment":805,"wp:term":808,"curies":811},[790],{"href":791,"targetHints":792},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10482",{"allow":793},[564],[795],{"href":567},[797],{"href":570},[799],{"count":386,"href":800},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10482\u002Frevisions",[802],{"id":803,"href":804},10483,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10482\u002Frevisions\u002F10483",[806],{"href":807},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10482",[809],{"taxonomy":583,"embeddable":550,"href":810},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10482",[812],{"name":587,"href":588,"templated":550},{"wp:term":814},[815],[816],{"id":766,"link":817,"name":818,"slug":819,"taxonomy":583,"acf":820,"_links":821},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fcategory\u002Ftalk\u002F","Talk","talk",[],{"self":822,"collection":827,"about":829,"wp:post_type":831,"curies":834},[823],{"href":824,"targetHints":825},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories\u002F26",{"allow":826},[564],[828],{"href":605},[830],{"href":608},[832],{"href":833},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog?categories=26",[835],{"name":587,"href":588,"templated":550},1794375325116]