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We generally exercise due diligence during new customer acquisition (\u003Ca href=\"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fwinning-new-customers-with-cold-calling\u002F\">here\u003C\u002Fa> are the most important tips on this), set up our campaigns with existing customers in a coordinated manner, and stay consistently on the ball.\u003C\u002Fp>\n\u003Cp>Nevertheless: nothing is moving forward. You follow up, and the responses are unspecific, lapidary statements like: No decision has been made yet. The boss is still thinking about it. Currently, we have to take care of trade fair XY.\u003C\u002Fp>\n\u003Cp>Now it gets tricky. You do not want to alienate the customer and strain their nerves with constant follow-ups, but at the same time, you cannot risk losing them to a more active competitor. What to do?\u003C\u002Fp>\n",{"name":487,"id":488,"fields":489},"acf\u002Fmedia","acf\u002Fmedia_6af3fe81c64b2",{"width":490,"image":491},12,{"id":492,"title":493,"filename":494,"filesize":495,"url":496,"link":497,"alt":498,"author":499,"description":11,"caption":11,"name":493,"status":500,"uploaded_to":501,"date":502,"modified":502,"mime_type":503,"type":504,"subtype":505,"width":506,"height":507,"orientation":508,"sizes":509},8938,"pexels-andrea-piacquadio-3755755","pexels-andrea-piacquadio-3755755.jpg",95036,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fpexels-andrea-piacquadio-3755755.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002F6-tipps-fuer-struktur-und-produktivitaet-im-home-office-2\u002Fpexels-andrea-piacquadio-3755755\u002F","Frau vor Laptop und Geste des Überlegens","2","inherit",8936,"2026-09-30 13:20:41","image\u002Fjpeg","image","jpeg",1280,853,"landscape",{"thumbnail":496,"thumbnail-width":510,"thumbnail-height":511,"medium":512,"medium-width":513,"medium-height":514,"medium_large":515,"medium_large-width":516,"medium_large-height":517,"large":518,"large-width":519,"large-height":520,"1536x1536":496,"1536x1536-width":506,"1536x1536-height":507,"2048x2048":496,"2048x2048-width":506,"2048x2048-height":507,"2600x2600":496,"2600x2600-width":506,"2600x2600-height":507},150,100,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fpexels-andrea-piacquadio-3755755-300x200.jpg",300,200,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fpexels-andrea-piacquadio-3755755-768x512.jpg",768,512,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fpexels-andrea-piacquadio-3755755-1024x682.jpg",1024,682,{"name":481,"id":522,"fields":523},"acf\u002Fwysiwyg_6af3fe81c678c",{"variant":484,"border":468,"wysiwyg":524},"\u003Cp>Here are a few tips to accelerate such cases:\u003C\u002Fp>\n\u003Ch2>1. Get in touch anyway.\u003C\u002Fh2>\n\u003Cp>Do not worry and let them hear from you. In both new acquisition and follow-ups, the first email \u002F the first meeting is rarely successful. In new acquisition via email, \u003Cem>80% of initial emails receive no response at all\u003C\u002Fem>. And when following up on quotes, the first follow-up email leads to no reaction in just over 70% of cases. The second one then gives you a 30% chance of success. Conclusion: \u003Cstrong>Those who give up too quickly lose!\u003C\u002Fstrong> Be determined, let the customer know that you are serious. The prerequisite for this is that you qualify your leads well and therefore know that there is actually a need and you are not wasting the time invested.\u003C\u002Fp>\n\u003Ch2>2. Make it personal.\u003C\u002Fh2>\n\u003Cp>If you have inhibitions about asking via email yet again “\u003Cem>Is there anything new?\u003C\u002Fem>” then you have good reasons. Very few people like to be reminded of unfinished business. It gives them the feeling of being behind, of having missed something. You know from your own experience how unpleasant that can be – but it doesn’t have to be!\u003C\u002Fp>\n\u003Cp>Because as soon as you \u003Cstrong>build a personal connection\u003C\u002Fstrong>, you trigger positive emotions every time you get in touch. The follow-up becomes a side issue, and the personal contact becomes the main content – that is a small but enormously important difference that we want to discuss using an example:\u003C\u002Fp>\n\u003Cp>The most important contact person for your sales opportunity had postponed all decisions until after their return. You noted this date, as many of your colleagues do. What do you think most of them send for an email on that day?\u003Cbr \u002F>\u003Cstrong>Not like this:\u003C\u002Fstrong> A standard template. Depending on how large the company is, this might even be sent by someone from the secretarial office who is not personally known to the customer. Then customers receive follow-up emails like this:\u003C\u002Fp>\n\u003Cp>\u003Cem>Dear Customer,\u003C\u002Fem>\u003Cbr \u002F>\u003Cem>A few days ago, you received a quote from us.\u003C\u002Fem>\u003Cbr \u002F>\u003Cem>We would be very pleased to receive a brief feedback.\u003C\u002Fem>\u003Cbr \u002F>\u003Cem>For prompt processing, we ask you to check the appropriate answer:\u003C\u002Fem>\u003Cbr \u002F>\u003Cem>_____ the quote is perfect, we are happy to order herewith.\u003C\u002Fem>\u003Cbr \u002F>\u003Cem>_____ the quote meets our expectations. As soon as we know how this project will proceed, we will get back to you.\u003C\u002Fem>\u003Cbr \u002F>\u003Cem>_____ unfortunately, the project will not take place. I will be happy to get back to you for future inquiries.\u003C\u002Fem>\u003Cbr \u002F>\u003Cem>_____ the quote does not fit our requirements. You are welcome to contact me so that we can find a solution together.\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>\u003Cem>Sincerely,\u003C\u002Fem>\u003Cbr \u002F>\u003Cem>Company XY\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>Honestly: Would you like to reply to such an email? How would you feel: valued, well-advised, or treated like just another number? And as a salesperson, how do you see a customer to whom you send such an email? No – that’s no fun, we agree on that!\u003C\u002Fp>\n\u003Cp>Therefore, get creative and make it personal. Take time to think about what this contact person likes to do, what you last talked about, and what might interest them.\u003Cbr \u002F>\u003Cstrong>Better like this:\u003C\u002Fstrong> They put you off last time until after their sailing holiday? Great, there’s your hook:\u003C\u002Fp>\n\u003Cp>\u003Cem>Dear Mr. Mustermann,\u003C\u002Fem>\u003Cbr \u002F>\u003Cem>We recently agreed to touch base again after your holiday. Did you have favorable winds and good weather? I would love to book a sailing trip myself right now, but before that, we should discuss the outstanding quote XY. Early afternoon on Wednesday or Thursday would be convenient for me; can I reach you at one of those times, say at 3 PM?\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>This way you create a good mood and present your counterpart with a choice – however, it is not about whether they want to speak with you, but when. This is a popular, well-known, yet \u003Cstrong>very effective trick\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Ch2>3. Use your silent salesperson!\u003C\u002Fh2>\n\u003Cp>Silent salespeople are valuable employees. They are always there, never become intrusive, do not lose patience even after the umpteenth consultation, never take a holiday, and cause no ongoing costs.\u003C\u002Fp>\n\u003Cp>Who are they? In stationary retail, they appear in many ways: as displays, posters, menus, billboards… In the service sector, this role falls to the quote. It stays with the customer when the sales talk is over. It represents you until the purchase decision: \u003Cstrong>Your quote can sell\u003C\u002Fstrong> – if you only let it.\u003C\u002Fp>\n\u003Cp>In many companies, the quote is a preliminary stage to the delivery note and invoice, which is true in the logic of ERP software. That’s why it looks exactly the same: article numbers, quantities, prices. Unfortunately, this does not do justice to the sales process and flagrantly neglects the \u003Cem>phase in which the customer is with an open quote\u003C\u002Fem> – they have a need, are ready to make a selection, and are considering the purchase of your product. Compared to a restaurant, they would be a guest studying the menu display of your establishment in the showcase with a growling stomach. Will the establishment solve their problem (hunger) and address their requirements (taste, preferences, etc.)?\u003C\u002Fp>\n\u003Cp>As a host, it would be crystal clear to us how misplaced the list of ingredients is at this point: \u003Cem>1 slice of veal, 4 dried mushrooms, 55 g long-grain rice, 2 cl cream\u003C\u002Fem>. Instead, it surely says: \u003Cem>Tender veal schnitzel in fine mushroom cream with fragrant basmati.\u003Cbr \u002F>\u003C\u002Fem>After all, a restaurant guest is not a chef. Likewise, the customer who needs a software and\u002For hardware IT solution is not a computer scientist. In rare cases, this may coincide, but even then, they commission us with a solution that they cannot or do not want to produce themselves. And that is exactly why a \u003Cem>quote in the IT industry deserves as much attention as a menu\u003C\u002Fem>.\u003C\u002Fp>\n\u003Cp>Design the following elements with due care:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Item description:\u003C\u002Fstrong> Most ERP programs allow for longer item descriptions. Use the text field, enter meaningful texts, and use designations that make it clear what task the respective component has or what problem it solves. You don’t have to be stingy with product praise here either: “reliable, award-winning, stable, solid, bestseller, etc.”\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Intro text:\u003C\u002Fstrong> In an intro before the item list (and if that’s not possible, at least in a cover letter), address the customer’s requirements individually. Often it is enough to exchange a few words from the text module: \u003Cem>“Here is your quote for the \u003Cstrong>Student Residence XY\u003C\u002Fstrong>: secure, stable, and legally compliant WiFi for \u003Cstrong>residents and visitors\u003C\u002Fstrong>. You require the following components:”\u003C\u002Fem>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Afterwards, the item list looks much better.\u003C\u002Fp>\n\u003Ch2>4. Clothes don’t just make the man.\u003C\u002Fh2>\n\u003Cp>You should observe this both with your silent salesperson, the quote, and in the personal sales talk: At the end of the quote, the price must not stand there naked.\u003C\u002Fp>\n\u003Cp>In human memory, the last thing mentioned always remains strongest. Therefore, be sure to follow the price mention with the benefit that the purchase will provide: \u003Cem>“You are investing EUR XY now and will thus have a long-term secure, high-performance solution that makes guests happy and relieves the reception desk.”\u003C\u002Fem> This way, the customer’s thoughts linger on the benefits, and the likelihood that you have to negotiate over the price decreases.\u003C\u002Fp>\n\u003Ch2>5. Put a flea in your customer’s ear.\u003C\u002Fh2>\n\u003Cp>Do you like to read, are you a film or video game fan? If so, you surely know the feeling of being completely immersed in a story and forgetting everything else around you. Good stories manage to grab us so much because the \u003Cstrong>human brain does not distinguish between reality and fiction\u003C\u002Fstrong>. The same physical reactions are triggered, the same feelings. You can use this circumstance if you get your customer to imagine they have already purchased:\u003C\u002Fp>\n\u003Cp>\u003Cem>“Let’s assume you were already operating the IACBOX. What would be the most important benefits\u002Ffeatures for you?”\u003C\u002Fem> Or more generally: \u003Cem>“What would you appreciate most about it \u002F use most frequently?”\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>This way, you not only find out what is most valuable to the customer about the offered product, but you also demonstrate it to them as clearly as possible.\u003C\u002Fp>\n\u003Cp>We humans get used to conveniences quickly, and what we have once possessed, we do not like to give up again. In this way, you \u003Cstrong>strengthen the desire to buy\u003C\u002Fstrong> and increase your closing rate.\u003C\u002Fp>\n\u003Ch2>6. Never stand still.\u003C\u002Fh2>\n\u003Cp>You know the Chinese proverb that even the longest journey begins with the first step. But if the journey is to lead to a goal, it is at least as important that \u003Cstrong>one step is always followed by the next\u003C\u002Fstrong>. Otherwise, we stand still – which is obviously the case in a stagnating sales process. This can actually only be due to one of the following three factors:\u003C\u002Fp>\n\u003Cp>The next step\u003Cbr \u002F>1. is not \u003Cem>defined\u003C\u002Fem>.\u003Cbr \u002F>2. is not \u003Cem>time-limited\u003C\u002Fem>.\u003Cbr \u002F>3. must overcome an \u003Cem>obstacle\u003C\u002Fem>.\u003C\u002Fp>\n\u003Cp>In cases 1 and 2, there are relatively simple solutions. Usually, it is omissions by the salesperson that caused the stagnation. Make sure to \u003Cstrong>always have a next step\u003C\u002Fstrong> ready, to \u003Cstrong>name\u003C\u002Fstrong> it precisely and understandably, and to \u003Cstrong>fix\u003C\u002Fstrong> it in time:\u003C\u002Fp>\n\u003Cp>Define:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cem>“Mr. Müller, you will present our quote at the next management meeting. I look forward to the feedback.”\u003C\u002Fem> (here you are already laying the foundation for fixing the date, see below).\u003C\u002Fli>\n\u003Cli>\u003Cem>“Ms. Huber, so you will download our trial version and involve your technical team. Who is responsible for the test?”\u003C\u002Fem> (here you are simultaneously deepening the customer contact).\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Fix in time:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cem>“(By) when will the meeting take place? Please let me know right away how it went. I’ll be happy to call you.”\u003C\u002Fem>\u003C\u002Fli>\n\u003Cli>\u003Cem>“I will get back to you after the trial period.”\u003C\u002Fem>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Do not be afraid to ask for an appointment and feedback; do not leave that to the whim of the counterpart. After all, you have provided a quote and addressed the customer’s wishes. Thus, it is absolutely legitimate for you to ask for feedback. If the customer remains vague and does not want to commit to a date, \u003Cstrong>take charge\u003C\u002Fstrong>: “\u003Cem>You are not meeting until after the holiday season, so in autumn? I’ll be happy to get back to you in early September\u003C\u002Fem>.” And then note September 1st as the date.\u003C\u002Fp>\n\u003Cp>But is the whole thing worth the effort? If you have qualified your customers well, definitely. Because then you only provide quotes when there is actually a need. And then one step after another will bring you closer to your goal and \u003Cstrong>catapult your closing rate to unimagined heights\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Cp>And what about \u003Cem>case #3\u003C\u002Fem>? That is the subject of another article, which you can find \u003Ca title=\"https:\u002F\u002Fwww.iacbox.com\u002Fde\u002Fblog\u002Fdetail2\u002Fnews\u002Fdetail\u002Feinwaende-verwandeln-vorwaende-verwenden\u002F\" href=\"https:\u002F\u002Fwww.iacbox.com\u002Fde\u002Fblog\u002Fdetail2\u002Fnews\u002Fdetail\u002Feinwaende-verwandeln-vorwaende-verwenden\u002F\" target=\"_blank\" rel=\"noopener\">here\u003C\u002Fa>.\u003C\u002Fp>\n",{"quicklinks":526},true,"en_US",{"de_DE":529},{"locale":530,"id":531,"slug":532,"post_title":533,"href":534},"de_DE",9017,"von-stummen-verkaeufern-und-floehen-im-ohr","Von stummen Verkäufern und Flöhen im Ohr","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fvon-stummen-verkaeufern-und-floehen-im-ohr\u002F",{"self":536,"collection":542,"about":545,"version-history":548,"predecessor-version":551,"wp:attachment":555,"wp:term":558,"curies":562},[537],{"href":538,"targetHints":539},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10975",{"allow":540},[541],"GET",[543],{"href":544},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog",[546],{"href":547},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Ftypes\u002Fblog",[549],{"count":386,"href":550},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10975\u002Frevisions",[552],{"id":553,"href":554},10977,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10975\u002Frevisions\u002F10977",[556],{"href":557},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10975",[559],{"taxonomy":560,"embeddable":526,"href":561},"category","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10975",[563],{"name":564,"href":565,"templated":526},"wp","https:\u002F\u002Fapi.w.org\u002F{rel}",{"wp:term":567},[568],[569],{"id":472,"link":570,"name":571,"slug":572,"taxonomy":560,"acf":573,"_links":574},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fcategory\u002Fsales\u002F","Sales","sales",[],{"self":575,"collection":580,"about":583,"wp:post_type":586,"curies":589},[576],{"href":577,"targetHints":578},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories\u002F25",{"allow":579},[541],[581],{"href":582},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories",[584],{"href":585},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Ftaxonomies\u002Fcategory",[587],{"href":588},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog?categories=25",[590],{"name":564,"href":565,"templated":526},[],[593,661,729],{"id":594,"date":595,"date_gmt":595,"guid":596,"modified":598,"modified_gmt":598,"slug":599,"status":462,"type":463,"link":600,"title":601,"content":603,"excerpt":604,"featured_media":379,"template":11,"meta":605,"categories":606,"class_list":607,"blocks":609,"acf":614,"wpml_current_locale":527,"wpml_translations":615,"_links":618,"_embedded":643},10475,"2026-08-21T15:36:04",{"rendered":597},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Feu-cra-cyber-resilience-act-part-2\u002F","2026-11-09T13:18:01","eu-cra-cyber-resilience-act-part-2","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Feu-cra-cyber-resilience-act-part-2\u002F",{"rendered":602},"EU CRA – Cyber Resilience Act – Part 2",{"rendered":11,"protected":468},{"rendered":11,"protected":468},{"_acf_changed":468,"footnotes":11},[472],[608,463,475,476,477,478],"post-10475",[610],{"name":481,"id":611,"fields":612},"acf\u002Fwysiwyg_6af3fe7f80d24",{"variant":484,"border":468,"wysiwyg":613},"\u003Ch2>EU CRA obligations from September 11\u003C\u002Fh2>\n\u003Cp>The CRA introduces a reporting obligation starting as early as \u003Cstrong>September 11, 2026\u003C\u002Fstrong>, which we would like to highlight here.\u003C\u002Fp>\n\u003Ch3>What needs to be reported?\u003C\u002Fh3>\n\u003Cp>– actively exploited vulnerabilities\u003C\u002Fp>\n\u003Cp>– or serious security incidents with an impact on product safety\u003C\u002Fp>\n\u003Cp>must be reported to \u003Cstrong>ENISA\u003C\u002Fstrong> via the Single Reporting Platform (SRP), which then automatically forwards them to the national CSIRT – in Austria, this is \u003Cstrong>CERT.at\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Ch3>Deadlines\u003C\u002Fh3>\n\u003Cp>Within 24h: Early warning after becoming aware of the vulnerability\u003C\u002Fp>\n\u003Cp>– Within 72h: More detailed report on the type and scope of the vulnerability, including an initial assessment and possible mitigation measures\u003Cbr \u002F>– A final report must be submitted 14 days after a bug fix or mitigation measure becomes available.\u003Cbr \u002F>– For serious security incidents, a detailed report must be made within one month.\u003Cbr \u002F>– Duty to inform users: Affected users must be informed immediately.\u003C\u002Fp>\n\u003Ch3>User Information Obligation\u003C\u002Fh3>\n\u003Cp>Since 2024, we have been regularly publishing \u003Cstrong>Security Advisories\u003C\u002Fstrong> on our homepage, which list the vulnerabilities that have occurred and been resolved.\u003C\u002Fp>\n\u003Cp>– \u003Ca href=\"https:\u002F\u002Fwww.iacbox.com\u002Fwissen\u002Fsecurity-advisories\u002F\">https:\u002F\u002Fwww.iacbox.com\u002Fwissen\u002Fsecurity-advisories\u002F\u003C\u002Fa>\u003C\u002Fp>\n\u003Chr>\n\u003Ch3>Reporting vulnerabilities to us\u003C\u002Fh3>\n\u003Cp>In addition to the mandatory reporting of security gaps\u002Fincidents, we have now officially designated a \u003Cstrong>PSIRT\u003C\u002Fstrong> (Product Security Incident Response Team) to handle vulnerability management.\u003C\u002Fp>\n\u003Cp>You can reach our security team at any time via \u003Ca href=\"mailto:security@iacbox.com\">security@iacbox.com\u003C\u002Fa>. For serious security incidents or vulnerabilities, we ask you to use PGP encryption.\u003C\u002Fp>\n\u003Cp>– Our homepage now also provides a security.txt file: \u003Ca href=\"https:\u002F\u002Fwww.iacbox.com\u002F.well-known\u002Fsecurity.txt\">https:\u002F\u002Fwww.iacbox.com\u002F.well-known\u002Fsecurity.txt\u003C\u002Fa>\u003Cbr \u002F>– PGP Key: \u003Ca href=\"https:\u002F\u002Fwww.iacbox.com\u002F.well-known\u002Fsecurity-pub.asc\">https:\u002F\u002Fwww.iacbox.com\u002F.well-known\u002Fsecurity-pub.asc\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch3>Vulnerability Disclosure Policy\u003C\u002Fh3>\n\u003Cp>We have published a Vulnerability Disclosure Policy (VDP) describing our preferred \u003Cstrong>Coordinated Vulnerability Disclosure (CVD)\u003C\u002Fstrong> process. This is intended to give us the opportunity to fix vulnerabilities before they are published and, on the other hand, to establish a timeline within which we will respond.\u003C\u002Fp>\n\u003Cp>– \u003Ca href=\"https:\u002F\u002Fwww.iacbox.com\u002Fiacbox-vdp.txt\">https:\u002F\u002Fwww.iacbox.com\u002Fiacbox-vdp.txt\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch3>Vulnerability Management\u003C\u002Fh3>\n\u003Cp>The IACBOX development team has been managing vulnerabilities for years, particularly those occurring in the third-party dependencies of our product. In the course of CRA compliance, we have further expanded and formalized this process.\u003Cbr \u002F>We produce \u003Cstrong>SBOMs (Software Bill of Materials)\u003C\u002Fstrong> for our software products to identify vulnerabilities in our supply chain quickly and efficiently. Although the SBOM obligation does not come into effect until 2027, it has been an integral part of our software development for some time now in order to ensure effective vulnerability management.\u003C\u002Fp>\n\u003Ch3>Contact\u003C\u002Fh3>\n\u003Cp>Stay secure and up to date with IACBOX Software Maintenance! Should you require further information, please contact us.\u003C\u002Fp>\n",{"quicklinks":526,"meta_override":468},{"de_DE":616},{"locale":530,"id":617,"slug":599,"post_title":602,"href":597},8682,{"self":619,"collection":624,"about":626,"version-history":628,"predecessor-version":631,"wp:attachment":635,"wp:term":638,"curies":641},[620],{"href":621,"targetHints":622},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10475",{"allow":623},[541],[625],{"href":544},[627],{"href":547},[629],{"count":386,"href":630},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10475\u002Frevisions",[632],{"id":633,"href":634},10476,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10475\u002Frevisions\u002F10476",[636],{"href":637},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10475",[639],{"taxonomy":560,"embeddable":526,"href":640},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10475",[642],{"name":564,"href":565,"templated":526},{"wp:term":644},[645],[646],{"id":472,"link":570,"name":571,"slug":572,"taxonomy":560,"acf":647,"_links":648},[],{"self":649,"collection":653,"about":655,"wp:post_type":657,"curies":659},[650],{"href":577,"targetHints":651},{"allow":652},[541],[654],{"href":582},[656],{"href":585},[658],{"href":588},[660],{"name":564,"href":565,"templated":526},{"id":662,"date":663,"date_gmt":663,"guid":664,"modified":666,"modified_gmt":666,"slug":667,"status":462,"type":463,"link":668,"title":669,"content":671,"excerpt":672,"featured_media":379,"template":11,"meta":673,"categories":674,"class_list":675,"blocks":677,"acf":682,"wpml_current_locale":527,"wpml_translations":683,"_links":686,"_embedded":711},10473,"2026-08-13T09:48:03",{"rendered":665},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Feu-cra-cyber-resilience-act\u002F","2026-11-09T13:17:59","eu-cra-cyber-resilience-act","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Feu-cra-cyber-resilience-act\u002F",{"rendered":670},"EU CRA – Cyber Resilience Act",{"rendered":11,"protected":468},{"rendered":11,"protected":468},{"_acf_changed":468,"footnotes":11},[472],[676,463,475,476,477,478],"post-10473",[678],{"name":481,"id":679,"fields":680},"acf\u002Fwysiwyg_6af3fe7f8c866",{"variant":484,"border":468,"wysiwyg":681},"\u003Cp>In this blog series, we want to keep you up to date on the implementation of the \u003Cstrong>Cyber Resilience Act (CRA)\u003C\u002Fstrong> for IACBOX.\u003C\u002Fp>\n\u003Ch2>Overview\u003C\u002Fh2>\n\u003Cp>The CRA is an EU-wide regulation (EU 2024\u002F2847) that applies to \u003Cstrong>all products with digital elements\u003C\u002Fstrong>. The only exceptions are products that are already subject to other\u002Fstricter regulations in areas such as medical devices, automotive, etc.\u003C\u002Fp>\n\u003Cp>Key CRA Points:\u003Cbr \u002F>– As an EU regulation, it enters into force directly and does not require national transposition (unlike NIS2).\u003Cbr \u002F>– The product must be developed through a secure development lifecycle and maintained accordingly.\u003Cbr \u002F>– Security updates must be provided promptly and free of charge for the expected product lifetime of at least 5 years.\u003Cbr \u002F>– Updates must remain available for 10 years.\u003Cbr \u002F>– Pure SaaS products are also exempt, provided that no other on-premises products depend on them. This means that cloud services such as the IACBOX licensing and update server also fall within the scope of the CRA.\u003C\u002Fp>\n\u003Ch2>Timeline\u003C\u002Fh2>\n\u003Cp>– The CRA already entered into force in December 2024.\u003Cbr \u002F>– However, there is a transition period until December 11, 2027. From that date forward, affected products may only be placed on the EU market if they are CRA-compliant and bear the CE marking.\u003Cbr \u002F>– Legacy products already in operation are exempt from the essential requirements and the CE marking obligation; however, reporting obligations still apply.\u003Cbr \u002F>– The initial obligations take effect as early as \u003Cstrong>September 11, 2026\u003C\u002Fstrong>. Actively exploited vulnerabilities or severe security incidents must be reported to ENISA, which will automatically notify the competent national CSIRT—in Austria, \u003Cstrong>CERT.at\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Ch2>Categorization\u003C\u002Fh2>\n\u003Cp>The CRA divides products into several categories with differing requirements.\u003Cbr \u002F>– \u003Cstrong>Standard\u003C\u002Fstrong> – Products with digital elements: the majority of offered products with lower cybersecurity risk – self-assessment of CRA compliance\u003Cbr \u002F>– \u003Cstrong>Important products\u003C\u002Fstrong>\u003Cbr \u002F>– Subgroup \u003Cstrong>Class I\u003C\u002Fstrong>: Self-assessment of CRA compliance when applying a harmonized standard (these are currently (Aug 2026) still pending!) or a notified body must assess CRA conformity\u003Cbr \u002F>– Subgroup \u003Cstrong>Class II\u003C\u002Fstrong>: Hypervisors, intrusion detection\u002Fprevention systems, firewalls, products whose primary functions are designed for security. A notified body must assess CRA conformity\u003Cbr \u002F>– \u003Cstrong>Critical products\u003C\u002Fstrong>: Hardware security, smart cards, secure elements, etc.\u003C\u002Fp>\n\u003Cp>As a networking product, IACBOX falls into the category of “Important products – Class I”, and we are aiming for a self-assessment based on a harmonized standard, provided one is available in time.\u003C\u002Fp>\n\u003Ch2>IACBOX Roadmap\u003C\u002Fh2>\n\u003Cp>– The current versions v24 and v26 are still based on our proven proprietary Linux platform. After December 2027, these versions will only receive security updates and bug fixes that do not represent substantial modifications.\u003Cbr \u002F>– The first CRA-compliant version will be v27, scheduled for late 2027 and built on a new Linux platform to meet the stringent requirements more efficiently.\u003C\u002Fp>\n\u003Ch2>Contact\u003C\u002Fh2>\n\u003Cp>Stay secure and up to date with IACBOX Software Maintenance! Please contact us if you require further information.\u003C\u002Fp>\n",{"quicklinks":526},{"de_DE":684},{"locale":530,"id":685,"slug":667,"post_title":670,"href":665},8683,{"self":687,"collection":692,"about":694,"version-history":696,"predecessor-version":699,"wp:attachment":703,"wp:term":706,"curies":709},[688],{"href":689,"targetHints":690},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10473",{"allow":691},[541],[693],{"href":544},[695],{"href":547},[697],{"count":386,"href":698},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10473\u002Frevisions",[700],{"id":701,"href":702},10474,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10473\u002Frevisions\u002F10474",[704],{"href":705},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10473",[707],{"taxonomy":560,"embeddable":526,"href":708},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10473",[710],{"name":564,"href":565,"templated":526},{"wp:term":712},[713],[714],{"id":472,"link":570,"name":571,"slug":572,"taxonomy":560,"acf":715,"_links":716},[],{"self":717,"collection":721,"about":723,"wp:post_type":725,"curies":727},[718],{"href":577,"targetHints":719},{"allow":720},[541],[722],{"href":582},[724],{"href":585},[726],{"href":588},[728],{"name":564,"href":565,"templated":526},{"id":730,"date":731,"date_gmt":731,"guid":732,"modified":734,"modified_gmt":734,"slug":735,"status":462,"type":463,"link":736,"title":737,"content":739,"excerpt":740,"featured_media":379,"template":11,"meta":741,"categories":742,"class_list":744,"blocks":747,"acf":758,"wpml_current_locale":527,"wpml_translations":759,"_links":765,"_embedded":790},10482,"2026-07-20T13:04:29",{"rendered":733},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fwhy-multi-tenant-is-becoming-the-logical-evolution-for-many-it-organizations\u002F","2026-11-09T14:03:04","why-multi-tenant-is-becoming-the-logical-evolution-for-many-it-organizations","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fwhy-multi-tenant-is-becoming-the-logical-evolution-for-many-it-organizations\u002F",{"rendered":738},"Why Multi-Tenant Is Becoming the Logical Evolution for Many IT Organizations",{"rendered":11,"protected":468},{"rendered":11,"protected":468},{"_acf_changed":468,"footnotes":11},[743],26,[745,463,475,476,477,746],"post-10482","category-talk",[748],{"name":481,"id":749,"fields":750},"acf\u002Fwysiwyg_6af3fe7f994af",{"variant":484,"border":468,"wysiwyg":751,"ctas":752,"link":757},"\u003Cp>Today, many IT organizations do not have a technology problem. They have a scaling problem.\u003C\u002Fp>\n\u003Cp>New locations are established. New customers are added. New projects successfully go live. However, the real challenge only begins afterward: How can an increasing number of mutually independent organizations be operated efficiently over the long term without administrative and operational overhead growing at the same rate?\u003C\u002Fp>\n\u003Cp>This is precisely the question currently facing managed service providers, internet service providers, hotel groups, educational institutions, and multi-site enterprises.\u003C\u002Fp>\n\u003Ch2>The Real Challenge Begins After Go-Live\u003C\u002Fh2>\n\u003Cp>Today, a new deployment is rarely the issue.\u003C\u002Fp>\n\u003Cp>A site is set up, the captive portal is configured, and commissioning is completed.\u003C\u002Fp>\n\u003Cp>The real work only begins afterward: users must be managed, software updated, policies adjusted, and support tickets resolved. Each additional customer or site brings its own requirements, responsibilities, and processes.\u003C\u002Fp>\n\u003Cp>With ten installations, this overhead is hardly noticeable. With a hundred, it dominates everyday operations.\u003C\u002Fp>\n\u003Ch2>A Pattern Repeating Across Industries\u003C\u002Fh2>\n\u003Cp>In recent years, we have encountered this pattern time and again across numerous discussions with partners and customers—regardless of whether they operate in managed services, education, or hospitality.\u003C\u002Fp>\n\u003Cp>A municipal data center manages approximately 50 schools. Each school requires its own user management, custom settings, and the ability to operate autonomously. At the same time, security policies must be enforced centrally, and visibility across all sites must be maintained. A typical case, not an isolated one.\u003C\u002Fp>\n\u003Cp>A hotel group faces a similar challenge. Each hotel needs to operate autonomously without sacrificing centralized standards and shared management.\u003C\u002Fp>\n\u003Cp>Managed service providers experience the exact same trend, only in an intensified form. Those managing ten customers know every configuration in detail and calculate their overhead per customer accordingly. When that same provider grows to fifty customers, it is not just the number of installations that increases, but also update cycles, support tickets, and escalation paths. The original calculation per customer no longer holds up: revenue grows linearly, while internal overhead scales faster.\u003C\u002Fp>\n\u003Cp>It is precisely at this point that margins begin to shrink for many providers, even as the business appears to grow from the outside.\u003C\u002Fp>\n\u003Cp>The industries differ. The pattern remains the same.\u003C\u002Fp>\n\u003Ch2>Growth Changes the Operating Model\u003C\u002Fh2>\n\u003Cp>In response, many organizations invest in more powerful infrastructure, new features, or additional staff.\u003C\u002Fp>\n\u003Cp>Far less often is it questioned whether the operating model itself still fits the organization’s scale. This is where the primary bottleneck typically emerges: when every new customer adds administrative overhead, it is not just the business that grows—complexity increases as well.\u003C\u002Fp>\n\u003Cp>Hiring more staff may alleviate this bottleneck in the short term. In the long run, however, what scales most is administrative overhead, not the business.\u003C\u002Fp>\n\u003Ch2>Why Multi-Tenant Is Moving Into Focus\u003C\u002Fh2>\n\u003Cp>As organizations expand, a fundamental question arises with increasing urgency: does every organization really need to operate its own management platform? Or is there a more efficient way to manage many segregated organizations centrally without compromising their autonomy?\u003C\u002Fp>\n\u003Cp>This is precisely why Multi-Tenant is gaining importance—not as a new buzzword or short-lived trend, but as an answer to operational requirements driven by the growth of modern IT organizations.\u003C\u002Fp>\n\u003Cp>For managed service providers, internet service providers, hotel groups, educational institutions, and multi-site enterprises, Multi-Tenant is increasingly becoming a strategic decision.\u003C\u002Fp>\n\u003Cp>Today, the crucial question is no longer whether Multi-Tenant makes sense. It is: at what scale does the traditional operating model cease to support growth and instead become the limiting factor?\u003C\u002Fp>\n\u003Ch2>IACBOX Multi-Tenant Is in Its Final Stages\u003C\u002Fh2>\n\u003Cp>It is precisely to address these requirements that we are currently developing IACBOX Multi-Tenant. It will allow multiple segregated customers, sites, or organizations to be managed centrally via a single platform—without sacrificing their autonomy.\u003C\u002Fp>\n\u003Cp>Development is already in its final stages. If you are facing similar challenges or would like to learn more about the architecture and intended use cases at an early stage, feel free to get in touch with us.\u003C\u002Fp>\n",[753],{"link":754},{"title":755,"url":756,"target":11},"Learn More About IACBOX Multi-Tenant","#request-demo",{"title":755,"url":756,"target":11},{"quicklinks":526},{"de_DE":760},{"locale":530,"id":761,"slug":762,"post_title":763,"href":764},8684,"warum-multi-tenant-fuer-viele-it-organisationen-zur-logischen-entwicklung-wird","Warum Multi-Tenant für viele IT-Organisationen zur logischen Entwicklung wird","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fwarum-multi-tenant-fuer-viele-it-organisationen-zur-logischen-entwicklung-wird\u002F",{"self":766,"collection":771,"about":773,"version-history":775,"predecessor-version":778,"wp:attachment":782,"wp:term":785,"curies":788},[767],{"href":768,"targetHints":769},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10482",{"allow":770},[541],[772],{"href":544},[774],{"href":547},[776],{"count":386,"href":777},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10482\u002Frevisions",[779],{"id":780,"href":781},10483,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10482\u002Frevisions\u002F10483",[783],{"href":784},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10482",[786],{"taxonomy":560,"embeddable":526,"href":787},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10482",[789],{"name":564,"href":565,"templated":526},{"wp:term":791},[792],[793],{"id":743,"link":794,"name":795,"slug":796,"taxonomy":560,"acf":797,"_links":798},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fcategory\u002Ftalk\u002F","Talk","talk",[],{"self":799,"collection":804,"about":806,"wp:post_type":808,"curies":811},[800],{"href":801,"targetHints":802},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories\u002F26",{"allow":803},[541],[805],{"href":582},[807],{"href":585},[809],{"href":810},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog?categories=26",[812],{"name":564,"href":565,"templated":526},1794375325976]