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Communication with Chatbots: What Exactly Is Conversational AI?",{"rendered":11,"protected":468},false,{"rendered":11,"protected":468},{"_acf_changed":468,"footnotes":11},[472,473],26,27,[475,463,476,477,478,479,480],"post-10546","type-blog","status-publish","hentry","category-talk","category-tech",[482,488,514,519,542],{"name":483,"id":484,"fields":485},"acf\u002Fwysiwyg","acf\u002Fwysiwyg_6af3fe80a9354",{"variant":486,"border":468,"wysiwyg":487},"default","\u003Ch2>How to Automate Your Customer Communication with Chatbots!\u003C\u002Fh2>\n\u003Cp>Artificial intelligence has reached a stage where people can effortlessly interact with automated systems or conversational interfaces, such as chatbots or voice assistants.\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwww.globenewswire.com\u002Fnews-release\u002F2020\u002F08\u002F17\u002F2079215\u002F0\u002Fen\u002FGlobal-Conversational-AI-Market-Analysis-2020-2025.html\" target=\"_blank\" rel=\"noopener\">ResearchAndMarket\u003C\u002Fa> estimates that the global conversational AI market will grow from USD 4.8 billion in 2020 to USD 13.9 billion in 2025.\u003C\u002Fp>\n\u003Cp>This highlights the immense importance that conversational AI already holds and will continue to hold in the future. In this guest post, you will learn about the benefits chatbots offer, key tips to keep in mind, and how Onlim can support you in implementing conversational AI.\u003C\u002Fp>\n\u003Ch3>What Does “Conversational AI” Actually Mean and How Does It Work?\u003C\u002Fh3>\n\u003Cp>Conversational AI refers to \u003Cstrong>applications of AI technologies that enable automated, natural-language dialogues via systems such as chatbots or voice assistants\u003C\u002Fstrong>. A German translation of the term might be “Konversations-KI” or “KI-gestützte, automatisierte Dialogsysteme.” As with most innovative technological concepts, however, the English term has become standard in German-speaking regions.\u003C\u002Fp>\n\u003Cp>Conversational AI is operating successfully when a user can ask a question—whether via text or voice—and receive a natural-language response in real time that delivers precisely the requested information.\u003C\u002Fp>\n\u003Ch3>How Do Companies Benefit from Chatbots?\u003C\u002Fh3>\n\u003Cp>Leveraging the advantages of an intelligent, automated, and 24\u002F7-available communication channel, \u003Ca href=\"https:\u002F\u002Fwww.it-zoom.de\u002Fmobile-business\u002Fe\u002Fmessenger-und-chatbots-sind-gefragt-24345\u002F\" target=\"_blank\" rel=\"noopener\">more and more companies\u003C\u002Fa> are deploying chatbots to engage in dialogue with customers and prospects alongside phone and email.\u003C\u002Fp>\n\u003Cp>Particularly this year and last year, chatbots have proven their value, demonstrating \u003Ca href=\"https:\u002F\u002Fonlim.com\u002Fdas-potential-von-chatbots-in-krisenzeiten-darueber-hinaus-teil-1\u002F\" target=\"_blank\" rel=\"noopener\">the significant contribution they make, for instance in times of crisis\u003C\u002Fa>, and how effectively they can manage massive surges in communication and information demand. Additionally, businesses benefit not only from automated 24\u002F7 customer service, but also from higher engagement rates on their websites, automated lead generation, and efficient resource allocation.\u003C\u002Fp>\n\u003Cp>Specifically, deploying chatbots allows companies to accommodate their customers’ communication habits, provide relevant information at the right touchpoints, and thereby deliver a personalized and intuitive customer experience. Furthermore, chatbots offer a wide range of use cases spanning customer service, marketing, sales, and HR, and are not limited to any single industry.\u003C\u002Fp>\n\u003Cp>From the user’s perspective, data also indicates that interest in using chatbots as well as \u003Ca href=\"https:\u002F\u002Fwww.e-commerce-magazin.de\u002Fneue-studie-ki-und-chatbots-steigern-kundenzufriedenheit\u002F\" target=\"_blank\" rel=\"noopener\">overall customer satisfaction\u003C\u002Fa> are increasing through the use of AI and automation.\u003C\u002Fp>\n\u003Ch3>Which Tips Should You Consider?\u003C\u002Fh3>\n\u003Ch4>1. Discover the Potential of Chatbots for Your Business\u003C\u002Fh4>\n\u003Cp>First, evaluate whether a chatbot truly makes sense for your organization. If it does, choose a suitable and viable use case based on what your business aims to achieve and what users would appreciate as a solution. We will be glad to support you throughout this process.\u003C\u002Fp>\n\u003Ch4>2. Start Small, but Keep the Full Potential in Sight\u003C\u002Fh4>\n\u003Cp>Start small with your chatbot deployment, experiment, and learn so that you can scale the project later. However, do not assume that a basic FAQ-based chatbot will suffice indefinitely. Over time, your chatbot will certainly require more advanced capabilities.\u003C\u002Fp>\n\u003Ch4>3. Rely on Modern Knowledge Management and Build Better Chatbots with Knowledge Graphs\u003C\u002Fh4>\n\u003Cp>Data plays a more critical role in the business world than ever before. Every organization possesses vast amounts of data and information scattered across manuals, databases, and guidelines.\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fonlim.com\u002Fwelche-rolle-spielen-knowledge-graphen-fuer-conversational-ai\u002F\" target=\"_blank\" rel=\"noopener\">Knowledge graphs\u003C\u002Fa> can help bring structure to this information chaos and extract relevant insights from this continuously growing stream of data. They establish the foundation for a comprehensive transformation process that will fundamentally reshape the way we retrieve information and manage knowledge.\u003C\u002Fp>\n\u003Ch4>4. Build Trust Within the Team\u003C\u002Fh4>\n\u003Cp>Implementing chatbots in the workplace is a major change and rarely occurs without opposition. There are those who doubt the technology’s ability to handle the tasks, and those who fear it will eliminate their roles. Change management and governance are crucial, yet often overlooked, areas when deploying conversational AI.\u003C\u002Fp>\n\u003Cp>Friction sometimes arises when a chatbot solution is perceived as being managed by another part of the company, such as IT rather than customer service. Leaders must therefore communicate clearly how chatbots will assist existing staff in performing their jobs more effectively by freeing up time to focus on more complex tasks.\u003C\u002Fp>\n\u003Ch4>5. Act Now!\u003C\u002Fh4>\n\u003Cp>Organizations that start early may make a few more mistakes, but they can secure a significant competitive edge. Mastering this technology requires an organizational learning process that every business must embed over time. Late adopters might enter the market on a more mature platform, but there are no shortcuts to organizational learning. Consequently, those who wait will find themselves trailing far behind the pioneers.\u003C\u002Fp>\n\u003Ch3>How Can Onlim Support You in Implementing Conversational AI?\u003C\u002Fh3>\n\u003Cp>Conversational AI—and particularly chatbots and voice assistants—is more than just a new tool. It represents a comprehensive transformation process that permanently changes the way we retrieve information and manage knowledge.\u003C\u002Fp>\n\u003Cp>With \u003Ca href=\"https:\u002F\u002Fwww.onlim.com\" target=\"_blank\" rel=\"noopener\">Onlim\u003C\u002Fa>, customers benefit from an integrated platform for conversational AI, knowledge graphs, analytics, and multichannel connectivity to voice assistants, phone bots, and chatbots. Additionally, a wide array of pre-integrated data and services is available as knowledge sources.\u003C\u002Fp>\n\u003Cp>Founded in 2015, Onlim is now recognized as one of the leading conversational AI providers in the DACH region. Its broad and prominent customer base across various sectors establishes Onlim not only as a technology specialist, but also as domain experts for diverse applications. As a spin-off of the University of Innsbruck, Onlim’s technology is built on state-of-the-art research and technical excellence.\u003C\u002Fp>\n\u003Cp>Would you also like to automate your customer communication, or do you have questions about a potential chatbot implementation?\u003C\u002Fp>\n\u003Cp>\u003Ca class=\"btn primary\" href=\"https:\u002F\u002Fonlim.com\u002Fchatbot-demo-vereinbaren\u002F\" target=\"_blank\" rel=\"noopener\">Feel free to contact us\u003C\u002Fa>\u003C\u002Fp>\n",{"name":489,"id":490,"fields":491},"acf\u002Fmedia","acf\u002Fmedia_6af3fe80a9609",{"width":492,"image":493},12,{"id":494,"title":495,"filename":496,"filesize":497,"url":498,"link":499,"alt":11,"author":500,"description":11,"caption":11,"name":495,"status":501,"uploaded_to":502,"date":503,"modified":503,"mime_type":414,"type":504,"subtype":413,"width":505,"height":506,"orientation":507,"sizes":508},8904,"onlim_logo","onlim_logo.png",4958,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fonlim_logo.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fconversational-ai\u002Fonlim_logo\u002F","2","inherit",8903,"2026-09-30 13:18:46","image",724,415,"landscape",{"thumbnail":498,"thumbnail-width":509,"thumbnail-height":510,"medium":511,"medium-width":512,"medium-height":513,"medium_large":498,"medium_large-width":505,"medium_large-height":506,"large":498,"large-width":505,"large-height":506,"1536x1536":498,"1536x1536-width":505,"1536x1536-height":506,"2048x2048":498,"2048x2048-width":505,"2048x2048-height":506,"2600x2600":498,"2600x2600-width":505,"2600x2600-height":506},150,86,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fonlim_logo-300x172.png",300,172,{"name":483,"id":515,"fields":516},"acf\u002Fwysiwyg_6af3fe80ab249",{"variant":486,"border":517,"wysiwyg":518},true,"\u003Cp>Behind Onlim, the latest IACBOX technology partner, are semantic web pioneers and conversational AI experts.\u003C\u002Fp>\n\u003C\u002Fp>\n\u003Chr>\n",{"name":489,"id":520,"fields":521},"acf\u002Fmedia_6af3fe80ab30e",{"width":492,"image":522},{"id":523,"title":524,"filename":525,"filesize":526,"url":527,"link":528,"alt":11,"author":500,"description":11,"caption":11,"name":524,"status":501,"uploaded_to":502,"date":529,"modified":529,"mime_type":414,"type":504,"subtype":413,"width":530,"height":531,"orientation":507,"sizes":532},9155,"onlim_marc-isop","onlim_marc-isop.png",362304,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fonlim_marc-isop.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fconversational-ai\u002Fonlim_marc-isop\u002F","2026-09-30 13:58:52",1175,1088,{"thumbnail":527,"thumbnail-width":509,"thumbnail-height":533,"medium":534,"medium-width":512,"medium-height":535,"medium_large":536,"medium_large-width":537,"medium_large-height":538,"large":539,"large-width":540,"large-height":541,"1536x1536":527,"1536x1536-width":530,"1536x1536-height":531,"2048x2048":527,"2048x2048-width":530,"2048x2048-height":531,"2600x2600":527,"2600x2600-width":530,"2600x2600-height":531},139,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fonlim_marc-isop-300x278.png",278,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fonlim_marc-isop-768x711.png",768,711,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fonlim_marc-isop-1024x948.png",1024,948,{"name":483,"id":543,"fields":544},"acf\u002Fwysiwyg_6af3fe80ac0f8",{"variant":486,"border":517,"wysiwyg":545},"\u003Cp>Author:\u003C\u002Fstrong> As Chief Revenue Officer at \u003Ca href=\"https:\u002F\u002Fwww.onlim.com\" target=\"_blank\" rel=\"noopener\">Onlim\u003C\u002Fa>, Marc Isop, Mag., is responsible for all marketing and sales activities. He has worked as a consultant and in executive positions in the software and internet industries for 20 years, bringing to Onlim the experience of delivering more than 100 enterprise chatbot solutions for major clients across various sectors.\u003C\u002Fp>\n\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Fmarcisop\u002F\" target=\"_blank\" rel=\"noopener\">Marc Isop, Mag., on LinkedIn\u003C\u002Fa>\u003C\u002Fp>\n",{"quicklinks":517},"en_US",{"de_DE":549},{"locale":550,"id":502,"slug":551,"post_title":552,"href":553},"de_DE","conversational-ai","Kundenkommunikation mit Chatbots: Was ist eigentlich Conversational AI?","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fconversational-ai\u002F",{"self":555,"collection":561,"about":564,"version-history":567,"predecessor-version":570,"wp:attachment":574,"wp:term":577,"curies":581},[556],{"href":557,"targetHints":558},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10546",{"allow":559},[560],"GET",[562],{"href":563},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog",[565],{"href":566},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Ftypes\u002Fblog",[568],{"count":386,"href":569},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10546\u002Frevisions",[571],{"id":572,"href":573},10549,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10546\u002Frevisions\u002F10549",[575],{"href":576},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10546",[578],{"taxonomy":579,"embeddable":517,"href":580},"category","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10546",[582],{"name":583,"href":584,"templated":517},"wp","https:\u002F\u002Fapi.w.org\u002F{rel}",{"wp:term":586},[587],[588,610],{"id":472,"link":589,"name":590,"slug":591,"taxonomy":579,"acf":592,"_links":593},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fcategory\u002Ftalk\u002F","Talk","talk",[],{"self":594,"collection":599,"about":602,"wp:post_type":605,"curies":608},[595],{"href":596,"targetHints":597},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories\u002F26",{"allow":598},[560],[600],{"href":601},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories",[603],{"href":604},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Ftaxonomies\u002Fcategory",[606],{"href":607},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog?categories=26",[609],{"name":583,"href":584,"templated":517},{"id":473,"link":611,"name":612,"slug":613,"taxonomy":579,"acf":614,"_links":615},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fcategory\u002Ftech\u002F","Tech","tech",[],{"self":616,"collection":621,"about":623,"wp:post_type":625,"curies":628},[617],{"href":618,"targetHints":619},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories\u002F27",{"allow":620},[560],[622],{"href":601},[624],{"href":604},[626],{"href":627},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog?categories=27",[629],{"name":583,"href":584,"templated":517},[],[632,707,775],{"id":633,"date":634,"date_gmt":634,"guid":635,"modified":637,"modified_gmt":637,"slug":638,"status":462,"type":463,"link":639,"title":640,"content":642,"excerpt":643,"featured_media":379,"template":11,"meta":644,"categories":645,"class_list":647,"blocks":650,"acf":655,"wpml_current_locale":547,"wpml_translations":656,"_links":659,"_embedded":684},10475,"2026-08-21T15:36:04",{"rendered":636},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Feu-cra-cyber-resilience-act-part-2\u002F","2026-11-09T13:18:01","eu-cra-cyber-resilience-act-part-2","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Feu-cra-cyber-resilience-act-part-2\u002F",{"rendered":641},"EU CRA – Cyber Resilience Act – Part 2",{"rendered":11,"protected":468},{"rendered":11,"protected":468},{"_acf_changed":468,"footnotes":11},[646],25,[648,463,476,477,478,649],"post-10475","category-sales",[651],{"name":483,"id":652,"fields":653},"acf\u002Fwysiwyg_6af3fe7f80d24",{"variant":486,"border":468,"wysiwyg":654},"\u003Ch2>EU CRA obligations from September 11\u003C\u002Fh2>\n\u003Cp>The CRA introduces a reporting obligation starting as early as \u003Cstrong>September 11, 2026\u003C\u002Fstrong>, which we would like to highlight here.\u003C\u002Fp>\n\u003Ch3>What needs to be reported?\u003C\u002Fh3>\n\u003Cp>– actively exploited vulnerabilities\u003C\u002Fp>\n\u003Cp>– or serious security incidents with an impact on product safety\u003C\u002Fp>\n\u003Cp>must be reported to \u003Cstrong>ENISA\u003C\u002Fstrong> via the Single Reporting Platform (SRP), which then automatically forwards them to the national CSIRT – in Austria, this is \u003Cstrong>CERT.at\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Ch3>Deadlines\u003C\u002Fh3>\n\u003Cp>Within 24h: Early warning after becoming aware of the vulnerability\u003C\u002Fp>\n\u003Cp>– Within 72h: More detailed report on the type and scope of the vulnerability, including an initial assessment and possible mitigation measures\u003Cbr \u002F>– A final report must be submitted 14 days after a bug fix or mitigation measure becomes available.\u003Cbr \u002F>– For serious security incidents, a detailed report must be made within one month.\u003Cbr \u002F>– Duty to inform users: Affected users must be informed immediately.\u003C\u002Fp>\n\u003Ch3>User Information Obligation\u003C\u002Fh3>\n\u003Cp>Since 2024, we have been regularly publishing \u003Cstrong>Security Advisories\u003C\u002Fstrong> on our homepage, which list the vulnerabilities that have occurred and been resolved.\u003C\u002Fp>\n\u003Cp>– \u003Ca href=\"https:\u002F\u002Fwww.iacbox.com\u002Fwissen\u002Fsecurity-advisories\u002F\">https:\u002F\u002Fwww.iacbox.com\u002Fwissen\u002Fsecurity-advisories\u002F\u003C\u002Fa>\u003C\u002Fp>\n\u003Chr>\n\u003Ch3>Reporting vulnerabilities to us\u003C\u002Fh3>\n\u003Cp>In addition to the mandatory reporting of security gaps\u002Fincidents, we have now officially designated a \u003Cstrong>PSIRT\u003C\u002Fstrong> (Product Security Incident Response Team) to handle vulnerability management.\u003C\u002Fp>\n\u003Cp>You can reach our security team at any time via \u003Ca href=\"mailto:security@iacbox.com\">security@iacbox.com\u003C\u002Fa>. For serious security incidents or vulnerabilities, we ask you to use PGP encryption.\u003C\u002Fp>\n\u003Cp>– Our homepage now also provides a security.txt file: \u003Ca href=\"https:\u002F\u002Fwww.iacbox.com\u002F.well-known\u002Fsecurity.txt\">https:\u002F\u002Fwww.iacbox.com\u002F.well-known\u002Fsecurity.txt\u003C\u002Fa>\u003Cbr \u002F>– PGP Key: \u003Ca href=\"https:\u002F\u002Fwww.iacbox.com\u002F.well-known\u002Fsecurity-pub.asc\">https:\u002F\u002Fwww.iacbox.com\u002F.well-known\u002Fsecurity-pub.asc\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch3>Vulnerability Disclosure Policy\u003C\u002Fh3>\n\u003Cp>We have published a Vulnerability Disclosure Policy (VDP) describing our preferred \u003Cstrong>Coordinated Vulnerability Disclosure (CVD)\u003C\u002Fstrong> process. This is intended to give us the opportunity to fix vulnerabilities before they are published and, on the other hand, to establish a timeline within which we will respond.\u003C\u002Fp>\n\u003Cp>– \u003Ca href=\"https:\u002F\u002Fwww.iacbox.com\u002Fiacbox-vdp.txt\">https:\u002F\u002Fwww.iacbox.com\u002Fiacbox-vdp.txt\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch3>Vulnerability Management\u003C\u002Fh3>\n\u003Cp>The IACBOX development team has been managing vulnerabilities for years, particularly those occurring in the third-party dependencies of our product. In the course of CRA compliance, we have further expanded and formalized this process.\u003Cbr \u002F>We produce \u003Cstrong>SBOMs (Software Bill of Materials)\u003C\u002Fstrong> for our software products to identify vulnerabilities in our supply chain quickly and efficiently. Although the SBOM obligation does not come into effect until 2027, it has been an integral part of our software development for some time now in order to ensure effective vulnerability management.\u003C\u002Fp>\n\u003Ch3>Contact\u003C\u002Fh3>\n\u003Cp>Stay secure and up to date with IACBOX Software Maintenance! Should you require further information, please contact us.\u003C\u002Fp>\n",{"quicklinks":517,"meta_override":468},{"de_DE":657},{"locale":550,"id":658,"slug":638,"post_title":641,"href":636},8682,{"self":660,"collection":665,"about":667,"version-history":669,"predecessor-version":672,"wp:attachment":676,"wp:term":679,"curies":682},[661],{"href":662,"targetHints":663},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10475",{"allow":664},[560],[666],{"href":563},[668],{"href":566},[670],{"count":386,"href":671},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10475\u002Frevisions",[673],{"id":674,"href":675},10476,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10475\u002Frevisions\u002F10476",[677],{"href":678},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10475",[680],{"taxonomy":579,"embeddable":517,"href":681},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10475",[683],{"name":583,"href":584,"templated":517},{"wp:term":685},[686],[687],{"id":646,"link":688,"name":689,"slug":690,"taxonomy":579,"acf":691,"_links":692},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fcategory\u002Fsales\u002F","Sales","sales",[],{"self":693,"collection":698,"about":700,"wp:post_type":702,"curies":705},[694],{"href":695,"targetHints":696},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories\u002F25",{"allow":697},[560],[699],{"href":601},[701],{"href":604},[703],{"href":704},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog?categories=25",[706],{"name":583,"href":584,"templated":517},{"id":708,"date":709,"date_gmt":709,"guid":710,"modified":712,"modified_gmt":712,"slug":713,"status":462,"type":463,"link":714,"title":715,"content":717,"excerpt":718,"featured_media":379,"template":11,"meta":719,"categories":720,"class_list":721,"blocks":723,"acf":728,"wpml_current_locale":547,"wpml_translations":729,"_links":732,"_embedded":757},10473,"2026-08-13T09:48:03",{"rendered":711},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Feu-cra-cyber-resilience-act\u002F","2026-11-09T13:17:59","eu-cra-cyber-resilience-act","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Feu-cra-cyber-resilience-act\u002F",{"rendered":716},"EU CRA – Cyber Resilience Act",{"rendered":11,"protected":468},{"rendered":11,"protected":468},{"_acf_changed":468,"footnotes":11},[646],[722,463,476,477,478,649],"post-10473",[724],{"name":483,"id":725,"fields":726},"acf\u002Fwysiwyg_6af3fe7f8c866",{"variant":486,"border":468,"wysiwyg":727},"\u003Cp>In this blog series, we want to keep you up to date on the implementation of the \u003Cstrong>Cyber Resilience Act (CRA)\u003C\u002Fstrong> for IACBOX.\u003C\u002Fp>\n\u003Ch2>Overview\u003C\u002Fh2>\n\u003Cp>The CRA is an EU-wide regulation (EU 2024\u002F2847) that applies to \u003Cstrong>all products with digital elements\u003C\u002Fstrong>. The only exceptions are products that are already subject to other\u002Fstricter regulations in areas such as medical devices, automotive, etc.\u003C\u002Fp>\n\u003Cp>Key CRA Points:\u003Cbr \u002F>– As an EU regulation, it enters into force directly and does not require national transposition (unlike NIS2).\u003Cbr \u002F>– The product must be developed through a secure development lifecycle and maintained accordingly.\u003Cbr \u002F>– Security updates must be provided promptly and free of charge for the expected product lifetime of at least 5 years.\u003Cbr \u002F>– Updates must remain available for 10 years.\u003Cbr \u002F>– Pure SaaS products are also exempt, provided that no other on-premises products depend on them. This means that cloud services such as the IACBOX licensing and update server also fall within the scope of the CRA.\u003C\u002Fp>\n\u003Ch2>Timeline\u003C\u002Fh2>\n\u003Cp>– The CRA already entered into force in December 2024.\u003Cbr \u002F>– However, there is a transition period until December 11, 2027. From that date forward, affected products may only be placed on the EU market if they are CRA-compliant and bear the CE marking.\u003Cbr \u002F>– Legacy products already in operation are exempt from the essential requirements and the CE marking obligation; however, reporting obligations still apply.\u003Cbr \u002F>– The initial obligations take effect as early as \u003Cstrong>September 11, 2026\u003C\u002Fstrong>. Actively exploited vulnerabilities or severe security incidents must be reported to ENISA, which will automatically notify the competent national CSIRT—in Austria, \u003Cstrong>CERT.at\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Ch2>Categorization\u003C\u002Fh2>\n\u003Cp>The CRA divides products into several categories with differing requirements.\u003Cbr \u002F>– \u003Cstrong>Standard\u003C\u002Fstrong> – Products with digital elements: the majority of offered products with lower cybersecurity risk – self-assessment of CRA compliance\u003Cbr \u002F>– \u003Cstrong>Important products\u003C\u002Fstrong>\u003Cbr \u002F>– Subgroup \u003Cstrong>Class I\u003C\u002Fstrong>: Self-assessment of CRA compliance when applying a harmonized standard (these are currently (Aug 2026) still pending!) or a notified body must assess CRA conformity\u003Cbr \u002F>– Subgroup \u003Cstrong>Class II\u003C\u002Fstrong>: Hypervisors, intrusion detection\u002Fprevention systems, firewalls, products whose primary functions are designed for security. A notified body must assess CRA conformity\u003Cbr \u002F>– \u003Cstrong>Critical products\u003C\u002Fstrong>: Hardware security, smart cards, secure elements, etc.\u003C\u002Fp>\n\u003Cp>As a networking product, IACBOX falls into the category of “Important products – Class I”, and we are aiming for a self-assessment based on a harmonized standard, provided one is available in time.\u003C\u002Fp>\n\u003Ch2>IACBOX Roadmap\u003C\u002Fh2>\n\u003Cp>– The current versions v24 and v26 are still based on our proven proprietary Linux platform. After December 2027, these versions will only receive security updates and bug fixes that do not represent substantial modifications.\u003Cbr \u002F>– The first CRA-compliant version will be v27, scheduled for late 2027 and built on a new Linux platform to meet the stringent requirements more efficiently.\u003C\u002Fp>\n\u003Ch2>Contact\u003C\u002Fh2>\n\u003Cp>Stay secure and up to date with IACBOX Software Maintenance! Please contact us if you require further information.\u003C\u002Fp>\n",{"quicklinks":517},{"de_DE":730},{"locale":550,"id":731,"slug":713,"post_title":716,"href":711},8683,{"self":733,"collection":738,"about":740,"version-history":742,"predecessor-version":745,"wp:attachment":749,"wp:term":752,"curies":755},[734],{"href":735,"targetHints":736},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10473",{"allow":737},[560],[739],{"href":563},[741],{"href":566},[743],{"count":386,"href":744},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10473\u002Frevisions",[746],{"id":747,"href":748},10474,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10473\u002Frevisions\u002F10474",[750],{"href":751},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10473",[753],{"taxonomy":579,"embeddable":517,"href":754},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10473",[756],{"name":583,"href":584,"templated":517},{"wp:term":758},[759],[760],{"id":646,"link":688,"name":689,"slug":690,"taxonomy":579,"acf":761,"_links":762},[],{"self":763,"collection":767,"about":769,"wp:post_type":771,"curies":773},[764],{"href":695,"targetHints":765},{"allow":766},[560],[768],{"href":601},[770],{"href":604},[772],{"href":704},[774],{"name":583,"href":584,"templated":517},{"id":776,"date":777,"date_gmt":777,"guid":778,"modified":780,"modified_gmt":780,"slug":781,"status":462,"type":463,"link":782,"title":783,"content":785,"excerpt":786,"featured_media":379,"template":11,"meta":787,"categories":788,"class_list":789,"blocks":791,"acf":802,"wpml_current_locale":547,"wpml_translations":803,"_links":809,"_embedded":834},10482,"2026-07-20T13:04:29",{"rendered":779},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fwhy-multi-tenant-is-becoming-the-logical-evolution-for-many-it-organizations\u002F","2026-11-09T14:03:04","why-multi-tenant-is-becoming-the-logical-evolution-for-many-it-organizations","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fwhy-multi-tenant-is-becoming-the-logical-evolution-for-many-it-organizations\u002F",{"rendered":784},"Why Multi-Tenant Is Becoming the Logical Evolution for Many IT Organizations",{"rendered":11,"protected":468},{"rendered":11,"protected":468},{"_acf_changed":468,"footnotes":11},[472],[790,463,476,477,478,479],"post-10482",[792],{"name":483,"id":793,"fields":794},"acf\u002Fwysiwyg_6af3fe7f994af",{"variant":486,"border":468,"wysiwyg":795,"ctas":796,"link":801},"\u003Cp>Today, many IT organizations do not have a technology problem. They have a scaling problem.\u003C\u002Fp>\n\u003Cp>New locations are established. New customers are added. New projects successfully go live. However, the real challenge only begins afterward: How can an increasing number of mutually independent organizations be operated efficiently over the long term without administrative and operational overhead growing at the same rate?\u003C\u002Fp>\n\u003Cp>This is precisely the question currently facing managed service providers, internet service providers, hotel groups, educational institutions, and multi-site enterprises.\u003C\u002Fp>\n\u003Ch2>The Real Challenge Begins After Go-Live\u003C\u002Fh2>\n\u003Cp>Today, a new deployment is rarely the issue.\u003C\u002Fp>\n\u003Cp>A site is set up, the captive portal is configured, and commissioning is completed.\u003C\u002Fp>\n\u003Cp>The real work only begins afterward: users must be managed, software updated, policies adjusted, and support tickets resolved. Each additional customer or site brings its own requirements, responsibilities, and processes.\u003C\u002Fp>\n\u003Cp>With ten installations, this overhead is hardly noticeable. With a hundred, it dominates everyday operations.\u003C\u002Fp>\n\u003Ch2>A Pattern Repeating Across Industries\u003C\u002Fh2>\n\u003Cp>In recent years, we have encountered this pattern time and again across numerous discussions with partners and customers—regardless of whether they operate in managed services, education, or hospitality.\u003C\u002Fp>\n\u003Cp>A municipal data center manages approximately 50 schools. Each school requires its own user management, custom settings, and the ability to operate autonomously. At the same time, security policies must be enforced centrally, and visibility across all sites must be maintained. A typical case, not an isolated one.\u003C\u002Fp>\n\u003Cp>A hotel group faces a similar challenge. Each hotel needs to operate autonomously without sacrificing centralized standards and shared management.\u003C\u002Fp>\n\u003Cp>Managed service providers experience the exact same trend, only in an intensified form. Those managing ten customers know every configuration in detail and calculate their overhead per customer accordingly. When that same provider grows to fifty customers, it is not just the number of installations that increases, but also update cycles, support tickets, and escalation paths. The original calculation per customer no longer holds up: revenue grows linearly, while internal overhead scales faster.\u003C\u002Fp>\n\u003Cp>It is precisely at this point that margins begin to shrink for many providers, even as the business appears to grow from the outside.\u003C\u002Fp>\n\u003Cp>The industries differ. The pattern remains the same.\u003C\u002Fp>\n\u003Ch2>Growth Changes the Operating Model\u003C\u002Fh2>\n\u003Cp>In response, many organizations invest in more powerful infrastructure, new features, or additional staff.\u003C\u002Fp>\n\u003Cp>Far less often is it questioned whether the operating model itself still fits the organization’s scale. This is where the primary bottleneck typically emerges: when every new customer adds administrative overhead, it is not just the business that grows—complexity increases as well.\u003C\u002Fp>\n\u003Cp>Hiring more staff may alleviate this bottleneck in the short term. In the long run, however, what scales most is administrative overhead, not the business.\u003C\u002Fp>\n\u003Ch2>Why Multi-Tenant Is Moving Into Focus\u003C\u002Fh2>\n\u003Cp>As organizations expand, a fundamental question arises with increasing urgency: does every organization really need to operate its own management platform? Or is there a more efficient way to manage many segregated organizations centrally without compromising their autonomy?\u003C\u002Fp>\n\u003Cp>This is precisely why Multi-Tenant is gaining importance—not as a new buzzword or short-lived trend, but as an answer to operational requirements driven by the growth of modern IT organizations.\u003C\u002Fp>\n\u003Cp>For managed service providers, internet service providers, hotel groups, educational institutions, and multi-site enterprises, Multi-Tenant is increasingly becoming a strategic decision.\u003C\u002Fp>\n\u003Cp>Today, the crucial question is no longer whether Multi-Tenant makes sense. It is: at what scale does the traditional operating model cease to support growth and instead become the limiting factor?\u003C\u002Fp>\n\u003Ch2>IACBOX Multi-Tenant Is in Its Final Stages\u003C\u002Fh2>\n\u003Cp>It is precisely to address these requirements that we are currently developing IACBOX Multi-Tenant. It will allow multiple segregated customers, sites, or organizations to be managed centrally via a single platform—without sacrificing their autonomy.\u003C\u002Fp>\n\u003Cp>Development is already in its final stages. If you are facing similar challenges or would like to learn more about the architecture and intended use cases at an early stage, feel free to get in touch with us.\u003C\u002Fp>\n",[797],{"link":798},{"title":799,"url":800,"target":11},"Learn More About IACBOX Multi-Tenant","#request-demo",{"title":799,"url":800,"target":11},{"quicklinks":517},{"de_DE":804},{"locale":550,"id":805,"slug":806,"post_title":807,"href":808},8684,"warum-multi-tenant-fuer-viele-it-organisationen-zur-logischen-entwicklung-wird","Warum Multi-Tenant für viele IT-Organisationen zur logischen Entwicklung wird","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fwarum-multi-tenant-fuer-viele-it-organisationen-zur-logischen-entwicklung-wird\u002F",{"self":810,"collection":815,"about":817,"version-history":819,"predecessor-version":822,"wp:attachment":826,"wp:term":829,"curies":832},[811],{"href":812,"targetHints":813},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10482",{"allow":814},[560],[816],{"href":563},[818],{"href":566},[820],{"count":386,"href":821},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10482\u002Frevisions",[823],{"id":824,"href":825},10483,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10482\u002Frevisions\u002F10483",[827],{"href":828},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10482",[830],{"taxonomy":579,"embeddable":517,"href":831},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10482",[833],{"name":583,"href":584,"templated":517},{"wp:term":835},[836],[837],{"id":472,"link":589,"name":590,"slug":591,"taxonomy":579,"acf":838,"_links":839},[],{"self":840,"collection":844,"about":846,"wp:post_type":848,"curies":850},[841],{"href":596,"targetHints":842},{"allow":843},[560],[845],{"href":601},[847],{"href":604},[849],{"href":607},[851],{"name":583,"href":584,"templated":517},1794375325010]