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CRA – Cyber Resilience Act – Part 2",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[545],25,[547,461,548,474,475,549],"post-10475","type-blog","category-sales",[551],{"name":552,"id":553,"fields":554},"acf\u002Fwysiwyg","acf\u002Fwysiwyg_6af3fe7f80d24",{"variant":555,"border":466,"wysiwyg":556},"default","\u003Ch2>EU CRA obligations from September 11\u003C\u002Fh2>\n\u003Cp>The CRA introduces a reporting obligation starting as early as \u003Cstrong>September 11, 2026\u003C\u002Fstrong>, which we would like to highlight here.\u003C\u002Fp>\n\u003Ch3>What needs to be reported?\u003C\u002Fh3>\n\u003Cp>– actively exploited vulnerabilities\u003C\u002Fp>\n\u003Cp>– or serious security incidents with an impact on product safety\u003C\u002Fp>\n\u003Cp>must be reported to \u003Cstrong>ENISA\u003C\u002Fstrong> via the Single Reporting Platform (SRP), which then automatically forwards them to the national CSIRT – in Austria, this is \u003Cstrong>CERT.at\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Ch3>Deadlines\u003C\u002Fh3>\n\u003Cp>Within 24h: Early warning after becoming aware of the vulnerability\u003C\u002Fp>\n\u003Cp>– Within 72h: More detailed report on the type and scope of the vulnerability, including an initial assessment and possible mitigation measures\u003Cbr \u002F>– A final report must be submitted 14 days after a bug fix or mitigation measure becomes available.\u003Cbr \u002F>– For serious security incidents, a detailed report must be made within one month.\u003Cbr \u002F>– Duty to inform users: Affected users must be informed immediately.\u003C\u002Fp>\n\u003Ch3>User Information Obligation\u003C\u002Fh3>\n\u003Cp>Since 2024, we have been regularly publishing \u003Cstrong>Security Advisories\u003C\u002Fstrong> on our homepage, which list the vulnerabilities that have occurred and been resolved.\u003C\u002Fp>\n\u003Cp>– \u003Ca href=\"https:\u002F\u002Fwww.iacbox.com\u002Fwissen\u002Fsecurity-advisories\u002F\">https:\u002F\u002Fwww.iacbox.com\u002Fwissen\u002Fsecurity-advisories\u002F\u003C\u002Fa>\u003C\u002Fp>\n\u003Chr>\n\u003Ch3>Reporting vulnerabilities to us\u003C\u002Fh3>\n\u003Cp>In addition to the mandatory reporting of security gaps\u002Fincidents, we have now officially designated a \u003Cstrong>PSIRT\u003C\u002Fstrong> (Product Security Incident Response Team) to handle vulnerability management.\u003C\u002Fp>\n\u003Cp>You can reach our security team at any time via \u003Ca href=\"mailto:security@iacbox.com\">security@iacbox.com\u003C\u002Fa>. For serious security incidents or vulnerabilities, we ask you to use PGP encryption.\u003C\u002Fp>\n\u003Cp>– Our homepage now also provides a security.txt file: \u003Ca href=\"https:\u002F\u002Fwww.iacbox.com\u002F.well-known\u002Fsecurity.txt\">https:\u002F\u002Fwww.iacbox.com\u002F.well-known\u002Fsecurity.txt\u003C\u002Fa>\u003Cbr \u002F>– PGP Key: \u003Ca href=\"https:\u002F\u002Fwww.iacbox.com\u002F.well-known\u002Fsecurity-pub.asc\">https:\u002F\u002Fwww.iacbox.com\u002F.well-known\u002Fsecurity-pub.asc\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch3>Vulnerability Disclosure Policy\u003C\u002Fh3>\n\u003Cp>We have published a Vulnerability Disclosure Policy (VDP) describing our preferred \u003Cstrong>Coordinated Vulnerability Disclosure (CVD)\u003C\u002Fstrong> process. This is intended to give us the opportunity to fix vulnerabilities before they are published and, on the other hand, to establish a timeline within which we will respond.\u003C\u002Fp>\n\u003Cp>– \u003Ca href=\"https:\u002F\u002Fwww.iacbox.com\u002Fiacbox-vdp.txt\">https:\u002F\u002Fwww.iacbox.com\u002Fiacbox-vdp.txt\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch3>Vulnerability Management\u003C\u002Fh3>\n\u003Cp>The IACBOX development team has been managing vulnerabilities for years, particularly those occurring in the third-party dependencies of our product. In the course of CRA compliance, we have further expanded and formalized this process.\u003Cbr \u002F>We produce \u003Cstrong>SBOMs (Software Bill of Materials)\u003C\u002Fstrong> for our software products to identify vulnerabilities in our supply chain quickly and efficiently. Although the SBOM obligation does not come into effect until 2027, it has been an integral part of our software development for some time now in order to ensure effective vulnerability management.\u003C\u002Fp>\n\u003Ch3>Contact\u003C\u002Fh3>\n\u003Cp>Stay secure and up to date with IACBOX Software Maintenance! Should you require further information, please contact us.\u003C\u002Fp>\n",{"quicklinks":511,"meta_override":466},{"de_DE":559},{"locale":494,"id":560,"slug":537,"post_title":540,"href":535},8682,{"self":562,"collection":567,"about":570,"version-history":573,"predecessor-version":576,"wp:attachment":580,"wp:term":583,"curies":587},[563],{"href":564,"targetHints":565},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10475",{"allow":566},[502],[568],{"href":569},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog",[571],{"href":572},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Ftypes\u002Fblog",[574],{"count":386,"href":575},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10475\u002Frevisions",[577],{"id":578,"href":579},10476,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10475\u002Frevisions\u002F10476",[581],{"href":582},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10475",[584],{"taxonomy":585,"embeddable":511,"href":586},"category","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10475",[588],{"name":528,"href":529,"templated":511},{"wp:term":590},[591],[592],{"id":545,"link":593,"name":594,"slug":595,"taxonomy":585,"acf":596,"_links":597},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fcategory\u002Fsales\u002F","Sales","sales",[],{"self":598,"collection":603,"about":606,"wp:post_type":609,"curies":612},[599],{"href":600,"targetHints":601},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories\u002F25",{"allow":602},[502],[604],{"href":605},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories",[607],{"href":608},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Ftaxonomies\u002Fcategory",[610],{"href":611},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog?categories=25",[613],{"name":528,"href":529,"templated":511},{"id":615,"date":616,"date_gmt":616,"guid":617,"modified":619,"modified_gmt":619,"slug":620,"status":462,"type":461,"link":621,"title":622,"content":624,"excerpt":625,"featured_media":379,"template":11,"meta":626,"categories":627,"class_list":628,"blocks":630,"acf":635,"wpml_current_locale":491,"wpml_translations":636,"_links":639,"_embedded":664},10473,"2026-08-13T09:48:03",{"rendered":618},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Feu-cra-cyber-resilience-act\u002F","2026-11-09T13:17:59","eu-cra-cyber-resilience-act","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Feu-cra-cyber-resilience-act\u002F",{"rendered":623},"EU CRA – Cyber Resilience Act",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[545],[629,461,548,474,475,549],"post-10473",[631],{"name":552,"id":632,"fields":633},"acf\u002Fwysiwyg_6af3fe7f8c866",{"variant":555,"border":466,"wysiwyg":634},"\u003Cp>In this blog series, we want to keep you up to date on the implementation of the \u003Cstrong>Cyber Resilience Act (CRA)\u003C\u002Fstrong> for IACBOX.\u003C\u002Fp>\n\u003Ch2>Overview\u003C\u002Fh2>\n\u003Cp>The CRA is an EU-wide regulation (EU 2024\u002F2847) that applies to \u003Cstrong>all products with digital elements\u003C\u002Fstrong>. The only exceptions are products that are already subject to other\u002Fstricter regulations in areas such as medical devices, automotive, etc.\u003C\u002Fp>\n\u003Cp>Key CRA Points:\u003Cbr \u002F>– As an EU regulation, it enters into force directly and does not require national transposition (unlike NIS2).\u003Cbr \u002F>– The product must be developed through a secure development lifecycle and maintained accordingly.\u003Cbr \u002F>– Security updates must be provided promptly and free of charge for the expected product lifetime of at least 5 years.\u003Cbr \u002F>– Updates must remain available for 10 years.\u003Cbr \u002F>– Pure SaaS products are also exempt, provided that no other on-premises products depend on them. This means that cloud services such as the IACBOX licensing and update server also fall within the scope of the CRA.\u003C\u002Fp>\n\u003Ch2>Timeline\u003C\u002Fh2>\n\u003Cp>– The CRA already entered into force in December 2024.\u003Cbr \u002F>– However, there is a transition period until December 11, 2027. From that date forward, affected products may only be placed on the EU market if they are CRA-compliant and bear the CE marking.\u003Cbr \u002F>– Legacy products already in operation are exempt from the essential requirements and the CE marking obligation; however, reporting obligations still apply.\u003Cbr \u002F>– The initial obligations take effect as early as \u003Cstrong>September 11, 2026\u003C\u002Fstrong>. Actively exploited vulnerabilities or severe security incidents must be reported to ENISA, which will automatically notify the competent national CSIRT—in Austria, \u003Cstrong>CERT.at\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Ch2>Categorization\u003C\u002Fh2>\n\u003Cp>The CRA divides products into several categories with differing requirements.\u003Cbr \u002F>– \u003Cstrong>Standard\u003C\u002Fstrong> – Products with digital elements: the majority of offered products with lower cybersecurity risk – self-assessment of CRA compliance\u003Cbr \u002F>– \u003Cstrong>Important products\u003C\u002Fstrong>\u003Cbr \u002F>– Subgroup \u003Cstrong>Class I\u003C\u002Fstrong>: Self-assessment of CRA compliance when applying a harmonized standard (these are currently (Aug 2026) still pending!) or a notified body must assess CRA conformity\u003Cbr \u002F>– Subgroup \u003Cstrong>Class II\u003C\u002Fstrong>: Hypervisors, intrusion detection\u002Fprevention systems, firewalls, products whose primary functions are designed for security. A notified body must assess CRA conformity\u003Cbr \u002F>– \u003Cstrong>Critical products\u003C\u002Fstrong>: Hardware security, smart cards, secure elements, etc.\u003C\u002Fp>\n\u003Cp>As a networking product, IACBOX falls into the category of “Important products – Class I”, and we are aiming for a self-assessment based on a harmonized standard, provided one is available in time.\u003C\u002Fp>\n\u003Ch2>IACBOX Roadmap\u003C\u002Fh2>\n\u003Cp>– The current versions v24 and v26 are still based on our proven proprietary Linux platform. After December 2027, these versions will only receive security updates and bug fixes that do not represent substantial modifications.\u003Cbr \u002F>– The first CRA-compliant version will be v27, scheduled for late 2027 and built on a new Linux platform to meet the stringent requirements more efficiently.\u003C\u002Fp>\n\u003Ch2>Contact\u003C\u002Fh2>\n\u003Cp>Stay secure and up to date with IACBOX Software Maintenance! Please contact us if you require further information.\u003C\u002Fp>\n",{"quicklinks":511},{"de_DE":637},{"locale":494,"id":638,"slug":620,"post_title":623,"href":618},8683,{"self":640,"collection":645,"about":647,"version-history":649,"predecessor-version":652,"wp:attachment":656,"wp:term":659,"curies":662},[641],{"href":642,"targetHints":643},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10473",{"allow":644},[502],[646],{"href":569},[648],{"href":572},[650],{"count":386,"href":651},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10473\u002Frevisions",[653],{"id":654,"href":655},10474,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10473\u002Frevisions\u002F10474",[657],{"href":658},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10473",[660],{"taxonomy":585,"embeddable":511,"href":661},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10473",[663],{"name":528,"href":529,"templated":511},{"wp:term":665},[666],[667],{"id":545,"link":593,"name":594,"slug":595,"taxonomy":585,"acf":668,"_links":669},[],{"self":670,"collection":674,"about":676,"wp:post_type":678,"curies":680},[671],{"href":600,"targetHints":672},{"allow":673},[502],[675],{"href":605},[677],{"href":608},[679],{"href":611},[681],{"name":528,"href":529,"templated":511},{"id":683,"date":684,"date_gmt":684,"guid":685,"modified":687,"modified_gmt":687,"slug":688,"status":462,"type":461,"link":689,"title":690,"content":692,"excerpt":693,"featured_media":379,"template":11,"meta":694,"categories":695,"class_list":697,"blocks":700,"acf":711,"wpml_current_locale":491,"wpml_translations":712,"_links":718,"_embedded":743},10482,"2026-07-20T13:04:29",{"rendered":686},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fwhy-multi-tenant-is-becoming-the-logical-evolution-for-many-it-organizations\u002F","2026-11-09T14:03:04","why-multi-tenant-is-becoming-the-logical-evolution-for-many-it-organizations","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fwhy-multi-tenant-is-becoming-the-logical-evolution-for-many-it-organizations\u002F",{"rendered":691},"Why Multi-Tenant Is Becoming the Logical Evolution for Many IT Organizations",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[696],26,[698,461,548,474,475,699],"post-10482","category-talk",[701],{"name":552,"id":702,"fields":703},"acf\u002Fwysiwyg_6af3fe7f994af",{"variant":555,"border":466,"wysiwyg":704,"ctas":705,"link":710},"\u003Cp>Today, many IT organizations do not have a technology problem. They have a scaling problem.\u003C\u002Fp>\n\u003Cp>New locations are established. New customers are added. New projects successfully go live. However, the real challenge only begins afterward: How can an increasing number of mutually independent organizations be operated efficiently over the long term without administrative and operational overhead growing at the same rate?\u003C\u002Fp>\n\u003Cp>This is precisely the question currently facing managed service providers, internet service providers, hotel groups, educational institutions, and multi-site enterprises.\u003C\u002Fp>\n\u003Ch2>The Real Challenge Begins After Go-Live\u003C\u002Fh2>\n\u003Cp>Today, a new deployment is rarely the issue.\u003C\u002Fp>\n\u003Cp>A site is set up, the captive portal is configured, and commissioning is completed.\u003C\u002Fp>\n\u003Cp>The real work only begins afterward: users must be managed, software updated, policies adjusted, and support tickets resolved. Each additional customer or site brings its own requirements, responsibilities, and processes.\u003C\u002Fp>\n\u003Cp>With ten installations, this overhead is hardly noticeable. With a hundred, it dominates everyday operations.\u003C\u002Fp>\n\u003Ch2>A Pattern Repeating Across Industries\u003C\u002Fh2>\n\u003Cp>In recent years, we have encountered this pattern time and again across numerous discussions with partners and customers—regardless of whether they operate in managed services, education, or hospitality.\u003C\u002Fp>\n\u003Cp>A municipal data center manages approximately 50 schools. Each school requires its own user management, custom settings, and the ability to operate autonomously. At the same time, security policies must be enforced centrally, and visibility across all sites must be maintained. A typical case, not an isolated one.\u003C\u002Fp>\n\u003Cp>A hotel group faces a similar challenge. Each hotel needs to operate autonomously without sacrificing centralized standards and shared management.\u003C\u002Fp>\n\u003Cp>Managed service providers experience the exact same trend, only in an intensified form. Those managing ten customers know every configuration in detail and calculate their overhead per customer accordingly. When that same provider grows to fifty customers, it is not just the number of installations that increases, but also update cycles, support tickets, and escalation paths. The original calculation per customer no longer holds up: revenue grows linearly, while internal overhead scales faster.\u003C\u002Fp>\n\u003Cp>It is precisely at this point that margins begin to shrink for many providers, even as the business appears to grow from the outside.\u003C\u002Fp>\n\u003Cp>The industries differ. The pattern remains the same.\u003C\u002Fp>\n\u003Ch2>Growth Changes the Operating Model\u003C\u002Fh2>\n\u003Cp>In response, many organizations invest in more powerful infrastructure, new features, or additional staff.\u003C\u002Fp>\n\u003Cp>Far less often is it questioned whether the operating model itself still fits the organization’s scale. This is where the primary bottleneck typically emerges: when every new customer adds administrative overhead, it is not just the business that grows—complexity increases as well.\u003C\u002Fp>\n\u003Cp>Hiring more staff may alleviate this bottleneck in the short term. In the long run, however, what scales most is administrative overhead, not the business.\u003C\u002Fp>\n\u003Ch2>Why Multi-Tenant Is Moving Into Focus\u003C\u002Fh2>\n\u003Cp>As organizations expand, a fundamental question arises with increasing urgency: does every organization really need to operate its own management platform? Or is there a more efficient way to manage many segregated organizations centrally without compromising their autonomy?\u003C\u002Fp>\n\u003Cp>This is precisely why Multi-Tenant is gaining importance—not as a new buzzword or short-lived trend, but as an answer to operational requirements driven by the growth of modern IT organizations.\u003C\u002Fp>\n\u003Cp>For managed service providers, internet service providers, hotel groups, educational institutions, and multi-site enterprises, Multi-Tenant is increasingly becoming a strategic decision.\u003C\u002Fp>\n\u003Cp>Today, the crucial question is no longer whether Multi-Tenant makes sense. It is: at what scale does the traditional operating model cease to support growth and instead become the limiting factor?\u003C\u002Fp>\n\u003Ch2>IACBOX Multi-Tenant Is in Its Final Stages\u003C\u002Fh2>\n\u003Cp>It is precisely to address these requirements that we are currently developing IACBOX Multi-Tenant. It will allow multiple segregated customers, sites, or organizations to be managed centrally via a single platform—without sacrificing their autonomy.\u003C\u002Fp>\n\u003Cp>Development is already in its final stages. If you are facing similar challenges or would like to learn more about the architecture and intended use cases at an early stage, feel free to get in touch with us.\u003C\u002Fp>\n",[706],{"link":707},{"title":708,"url":709,"target":11},"Learn More About IACBOX Multi-Tenant","#request-demo",{"title":708,"url":709,"target":11},{"quicklinks":511},{"de_DE":713},{"locale":494,"id":714,"slug":715,"post_title":716,"href":717},8684,"warum-multi-tenant-fuer-viele-it-organisationen-zur-logischen-entwicklung-wird","Warum Multi-Tenant für viele IT-Organisationen zur logischen Entwicklung wird","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fwarum-multi-tenant-fuer-viele-it-organisationen-zur-logischen-entwicklung-wird\u002F",{"self":719,"collection":724,"about":726,"version-history":728,"predecessor-version":731,"wp:attachment":735,"wp:term":738,"curies":741},[720],{"href":721,"targetHints":722},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10482",{"allow":723},[502],[725],{"href":569},[727],{"href":572},[729],{"count":386,"href":730},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10482\u002Frevisions",[732],{"id":733,"href":734},10483,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10482\u002Frevisions\u002F10483",[736],{"href":737},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10482",[739],{"taxonomy":585,"embeddable":511,"href":740},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10482",[742],{"name":528,"href":529,"templated":511},{"wp:term":744},[745],[746],{"id":696,"link":747,"name":748,"slug":749,"taxonomy":585,"acf":750,"_links":751},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fcategory\u002Ftalk\u002F","Talk","talk",[],{"self":752,"collection":757,"about":759,"wp:post_type":761,"curies":764},[753],{"href":754,"targetHints":755},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories\u002F26",{"allow":756},[502],[758],{"href":605},[760],{"href":608},[762],{"href":763},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog?categories=26",[765],{"name":528,"href":529,"templated":511},{"id":767,"date":768,"date_gmt":768,"guid":769,"modified":771,"modified_gmt":771,"slug":772,"status":462,"type":461,"link":773,"title":774,"content":776,"excerpt":777,"featured_media":379,"template":11,"meta":778,"categories":779,"class_list":780,"blocks":782,"acf":1025,"wpml_current_locale":491,"wpml_translations":1026,"_links":1031,"_embedded":1056},10484,"2026-05-28T13:32:55",{"rendered":770},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fhow-to-enable-two-factor-authentication-2fa-for-my-iacbox-and-iacbox-cloud\u002F","2026-11-09T14:03:08","how-to-enable-two-factor-authentication-2fa-for-my-iacbox-and-iacbox-cloud","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fhow-to-enable-two-factor-authentication-2fa-for-my-iacbox-and-iacbox-cloud\u002F",{"rendered":775},"How to Enable Two-Factor Authentication (2FA) for my.iacbox and iacbox.cloud",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[545],[781,461,548,474,475,549],"post-10484",[783,787,819,840,844,849,870,874,902,919,936,940,961,982,1002,1021],{"name":552,"id":784,"fields":785},"acf\u002Fwysiwyg_6af3fe7fa3eb5",{"variant":555,"border":466,"wysiwyg":786},"\u003Cp data-start=\"127\" data-end=\"319\">Two-factor authentication (2FA) adds an extra layer of security to your password and protects your IACBOX account with a one-time security code from your authenticator app.\u003C\u002Fp>\n\u003Cp data-start=\"321\" data-end=\"423\">In this guide, we show you step by step how to enable 2FA for your IACBOX account.\u003C\u002Fp>\n\u003Ch2>Step 1: Sign in to the portal\u003C\u002Fh2>\n\u003Cp data-start=\"612\" data-end=\"693\">Open the IACBOX Partner Portal and sign in with your login credentials.\u003C\u002Fp>\n\u003Col data-start=\"695\" data-end=\"793\">\n\u003Cli data-section-id=\"1bxhqbz\" data-start=\"695\" data-end=\"732\">Enter your email address and click “Next”.\u003C\u002Fli>\n\u003Cli data-section-id=\"mcrxj1\" data-start=\"733\" data-end=\"763\">Now enter your password and click “Sign In”.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp>If you have forgotten your password, instructions for resetting it can be found further \u003Ca href=\"#passwort-reset\">below\u003C\u002Fa>.\u003C\u002Fp>\n",{"name":788,"id":789,"fields":790},"acf\u002Fmedia","acf\u002Fmedia_6af3fe7fa4031",{"width":791,"image":792},12,{"id":793,"title":794,"filename":795,"filesize":796,"url":797,"link":798,"alt":11,"author":799,"description":11,"caption":11,"name":794,"status":800,"uploaded_to":801,"date":802,"modified":802,"mime_type":414,"type":803,"subtype":413,"width":804,"height":805,"orientation":806,"sizes":807},8867,"cropped_login_11","cropped_login_11.png",55825,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fcropped_login_11.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fso-aktivieren-sie-die-zwei-faktor-authentifizierung-2fa-fuer-ihr-iacbox-konto\u002Fcropped_login_11\u002F","2","inherit",8866,"2026-09-30 13:17:37","image",1400,826,"landscape",{"thumbnail":797,"thumbnail-width":808,"thumbnail-height":809,"medium":810,"medium-width":811,"medium-height":812,"medium_large":813,"medium_large-width":814,"medium_large-height":815,"large":816,"large-width":817,"large-height":818,"1536x1536":797,"1536x1536-width":804,"1536x1536-height":805,"2048x2048":797,"2048x2048-width":804,"2048x2048-height":805,"2600x2600":797,"2600x2600-width":804,"2600x2600-height":805},150,89,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fcropped_login_11-300x177.png",300,177,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fcropped_login_11-768x453.png",768,453,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fcropped_login_11-1024x604.png",1024,604,{"name":788,"id":820,"fields":821},"acf\u002Fmedia_6af3fe7fa5f73",{"width":791,"image":822},{"id":823,"title":824,"filename":825,"filesize":826,"url":827,"link":828,"alt":11,"author":799,"description":11,"caption":11,"name":824,"status":800,"uploaded_to":801,"date":829,"modified":829,"mime_type":414,"type":803,"subtype":413,"width":830,"height":831,"orientation":806,"sizes":832},8868,"login_7-e1779974620663","login_7-e1779974620663.png",601237,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Flogin_7-e1779974620663.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fso-aktivieren-sie-die-zwei-faktor-authentifizierung-2fa-fuer-ihr-iacbox-konto\u002Flogin_7-e1779974620663\u002F","2026-09-30 13:17:39",1040,943,{"thumbnail":827,"thumbnail-width":808,"thumbnail-height":833,"medium":834,"medium-width":811,"medium-height":835,"medium_large":836,"medium_large-width":814,"medium_large-height":837,"large":838,"large-width":817,"large-height":839,"1536x1536":827,"1536x1536-width":830,"1536x1536-height":831,"2048x2048":827,"2048x2048-width":830,"2048x2048-height":831,"2600x2600":827,"2600x2600-width":830,"2600x2600-height":831},136,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Flogin_7-e1779974620663-300x272.png",272,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Flogin_7-e1779974620663-768x696.png",696,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Flogin_7-e1779974620663-1024x928.png",928,{"name":552,"id":841,"fields":842},"acf\u002Fwysiwyg_6af3fe7fa6f4f",{"variant":555,"border":466,"wysiwyg":843},"\u003Ch2 data-section-id=\"1rvqlue\" data-start=\"0\" data-end=\"54\">Step 2: Enable Two-Factor Authentication\u003C\u002Fh2>\n\u003Cp data-start=\"56\" data-end=\"136\">Setting up two-factor authentication is required and starts automatically during your initial login. One of the supported authenticator apps is required:\u003C\u002Fp>\n\u003Cul data-start=\"157\" data-end=\"215\">\n\u003Cli data-section-id=\"s4puvd\" data-start=\"157\" data-end=\"182\">Microsoft Authenticator\u003C\u002Fli>\n\u003Cli data-section-id=\"1nxtywk\" data-start=\"183\" data-end=\"205\">Google Authenticator\u003C\u002Fli>\n\u003Cli data-section-id=\"1gk8f5j\" data-start=\"206\" data-end=\"215\">FreeOTP\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Col data-start=\"217\" data-end=\"394\">\n\u003Cli data-section-id=\"1husreb\" data-start=\"266\" data-end=\"321\">Scan the QR code with your authenticator app.\u003C\u002Fli>\n\u003Cli data-section-id=\"l8do1z\" data-start=\"322\" data-end=\"359\">Enter the security code.\u003C\u002Fli>\n\u003Cli data-section-id=\"1epkakp\" data-start=\"360\" data-end=\"394\">Confirm the setup.\u003C\u002Fli>\n\u003C\u002Fol>\n",{"name":788,"id":845,"fields":846},"acf\u002Fmedia_6af3fe7fa7076",{"width":791,"image":847},{"id":823,"title":824,"filename":825,"filesize":826,"url":827,"link":828,"alt":11,"author":799,"description":11,"caption":11,"name":824,"status":800,"uploaded_to":801,"date":829,"modified":829,"mime_type":414,"type":803,"subtype":413,"width":830,"height":831,"orientation":806,"sizes":848},{"thumbnail":827,"thumbnail-width":808,"thumbnail-height":833,"medium":834,"medium-width":811,"medium-height":835,"medium_large":836,"medium_large-width":814,"medium_large-height":837,"large":838,"large-width":817,"large-height":839,"1536x1536":827,"1536x1536-width":830,"1536x1536-height":831,"2048x2048":827,"2048x2048-width":830,"2048x2048-height":831,"2600x2600":827,"2600x2600-width":830,"2600x2600-height":831},{"name":788,"id":850,"fields":851},"acf\u002Fmedia_6af3fe7fa7354",{"width":791,"image":852},{"id":853,"title":854,"filename":855,"filesize":856,"url":857,"link":858,"alt":11,"author":799,"description":11,"caption":11,"name":854,"status":800,"uploaded_to":801,"date":859,"modified":859,"mime_type":414,"type":803,"subtype":413,"width":860,"height":861,"orientation":806,"sizes":862},8869,"login_8-e1779975149334","login_8-e1779975149334.png",1266405,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Flogin_8-e1779975149334.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fso-aktivieren-sie-die-zwei-faktor-authentifizierung-2fa-fuer-ihr-iacbox-konto\u002Flogin_8-e1779975149334\u002F","2026-09-30 13:17:45",1404,1353,{"thumbnail":857,"thumbnail-width":808,"thumbnail-height":863,"medium":864,"medium-width":811,"medium-height":865,"medium_large":866,"medium_large-width":814,"medium_large-height":867,"large":868,"large-width":817,"large-height":869,"1536x1536":857,"1536x1536-width":860,"1536x1536-height":861,"2048x2048":857,"2048x2048-width":860,"2048x2048-height":861,"2600x2600":857,"2600x2600-width":860,"2600x2600-height":861},145,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Flogin_8-e1779975149334-300x289.png",289,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Flogin_8-e1779975149334-768x740.png",740,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Flogin_8-e1779975149334-1024x987.png",987,{"name":552,"id":871,"fields":872},"acf\u002Fwysiwyg_6af3fe7fa91b8",{"variant":555,"border":466,"wysiwyg":873},"\u003Cp data-start=\"592\" data-end=\"654\">Two-factor authentication has been successfully enabled, and you are now signed in to the Partner Portal.\u003C\u002Fp>\n\u003Ch2 data-section-id=\"6jkp7j\" data-start=\"922\" data-end=\"970\">Manage account settings\u003C\u002Fh2>\n\u003Cp data-start=\"972\" data-end=\"1077\">If you want to manage or update your settings at a later time, click “Your Account” in the Partner Portal. There you can edit the following settings:\u003C\u002Fp>\n\u003Cul data-start=\"1111\" data-end=\"1197\">\n\u003Cli data-section-id=\"bcacvs\" data-start=\"1111\" data-end=\"1145\">Manage your 2FA settings\u003C\u002Fli>\n\u003Cli data-section-id=\"cnx4ri\" data-start=\"1146\" data-end=\"1161\">Review devices\u003C\u002Fli>\n\u003Cli data-section-id=\"xla8tr\" data-start=\"1162\" data-end=\"1197\">Adjust security settings\u003C\u002Fli>\n\u003C\u002Ful>\n",{"name":788,"id":875,"fields":876},"acf\u002Fmedia_6af3fe7fa9306",{"width":791,"image":877},{"id":878,"title":879,"filename":880,"filesize":881,"url":882,"link":883,"alt":11,"author":799,"description":11,"caption":11,"name":884,"status":800,"uploaded_to":801,"date":885,"modified":885,"mime_type":414,"type":803,"subtype":413,"width":886,"height":887,"orientation":806,"sizes":888},8870,"Design-ohne-Titel-2","Design-ohne-Titel-2.png",294178,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FDesign-ohne-Titel-2.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fso-aktivieren-sie-die-zwei-faktor-authentifizierung-2fa-fuer-ihr-iacbox-konto\u002Fdesign-ohne-titel-2\u002F","design-ohne-titel-2","2026-09-30 13:17:52",2560,1397,{"thumbnail":882,"thumbnail-width":808,"thumbnail-height":889,"medium":890,"medium-width":811,"medium-height":891,"medium_large":892,"medium_large-width":814,"medium_large-height":893,"large":894,"large-width":817,"large-height":895,"1536x1536":896,"1536x1536-width":897,"1536x1536-height":898,"2048x2048":899,"2048x2048-width":900,"2048x2048-height":901,"2600x2600":882,"2600x2600-width":886,"2600x2600-height":887},82,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FDesign-ohne-Titel-2-300x164.png",164,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FDesign-ohne-Titel-2-768x419.png",419,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FDesign-ohne-Titel-2-1024x559.png",559,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FDesign-ohne-Titel-2-1536x838.png",1536,838,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FDesign-ohne-Titel-2-2048x1118.png",2048,1118,{"name":788,"id":903,"fields":904},"acf\u002Fmedia_6af3fe7fab3fc",{"width":791,"image":905},{"id":906,"title":907,"filename":908,"filesize":909,"url":910,"link":911,"alt":11,"author":799,"description":11,"caption":11,"name":907,"status":800,"uploaded_to":801,"date":912,"modified":912,"mime_type":414,"type":803,"subtype":413,"width":886,"height":887,"orientation":806,"sizes":913},8871,"login_11","login_11.png",107434,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Flogin_11.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fso-aktivieren-sie-die-zwei-faktor-authentifizierung-2fa-fuer-ihr-iacbox-konto\u002Flogin_11\u002F","2026-09-30 13:17:58",{"thumbnail":910,"thumbnail-width":808,"thumbnail-height":889,"medium":914,"medium-width":811,"medium-height":891,"medium_large":915,"medium_large-width":814,"medium_large-height":893,"large":916,"large-width":817,"large-height":895,"1536x1536":917,"1536x1536-width":897,"1536x1536-height":898,"2048x2048":918,"2048x2048-width":900,"2048x2048-height":901,"2600x2600":910,"2600x2600-width":886,"2600x2600-height":887},"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Flogin_11-300x164.png","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Flogin_11-768x419.png","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Flogin_11-1024x559.png","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Flogin_11-1536x838.png","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Flogin_11-2048x1118.png",{"name":788,"id":920,"fields":921},"acf\u002Fmedia_6af3fe7fae4c0",{"width":791,"image":922},{"id":923,"title":924,"filename":925,"filesize":926,"url":927,"link":928,"alt":11,"author":799,"description":11,"caption":11,"name":924,"status":800,"uploaded_to":801,"date":929,"modified":929,"mime_type":414,"type":803,"subtype":413,"width":886,"height":887,"orientation":806,"sizes":930},8872,"login_12","login_12.png",147181,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Flogin_12.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fso-aktivieren-sie-die-zwei-faktor-authentifizierung-2fa-fuer-ihr-iacbox-konto\u002Flogin_12\u002F","2026-09-30 13:18:01",{"thumbnail":927,"thumbnail-width":808,"thumbnail-height":889,"medium":931,"medium-width":811,"medium-height":891,"medium_large":932,"medium_large-width":814,"medium_large-height":893,"large":933,"large-width":817,"large-height":895,"1536x1536":934,"1536x1536-width":897,"1536x1536-height":898,"2048x2048":935,"2048x2048-width":900,"2048x2048-height":901,"2600x2600":927,"2600x2600-width":886,"2600x2600-height":887},"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Flogin_12-300x164.png","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Flogin_12-768x419.png","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Flogin_12-1024x559.png","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Flogin_12-1536x838.png","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Flogin_12-2048x1118.png",{"name":552,"id":937,"fields":938},"acf\u002Fwysiwyg_6af3fe7fb1174",{"variant":555,"border":466,"wysiwyg":939},"\u003Ch2 data-section-id=\"f7o196\" data-start=\"1351\" data-end=\"1374\">Additional Notes\u003C\u002Fh2>\n\u003Ch3 data-section-id=\"b0bvzv\" data-start=\"59\" data-end=\"94\">Reset password\u003C\u002Fh3>\n\u003Cdiv class=\"\" data-turn-id-container=\"request-6a1802cb-c4ac-8329-b6cf-b9daf010328d-1\" data-is-intersecting=\"true\">\n\u003Csection class=\"text-token-text-primary w-full focus:outline-none has-data-writing-block:pointer-events-none [&:has([data-writing-block])>*]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe-area-inset-bottom,0px)+var(--thread-response-height))] scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" data-turn-id=\"request-6a1802cb-c4ac-8329-b6cf-b9daf010328d-1\" data-turn-id-container=\"request-6a1802cb-c4ac-8329-b6cf-b9daf010328d-1\" data-testid=\"conversation-turn-104\" data-scroll-anchor=\"false\" data-turn=\"assistant\">\n\u003Cdiv class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:var(--thread-content-margin-xs,calc(var(--spacing)*4))] @w-sm\u002Fmain:[--thread-content-margin:var(--thread-content-margin-sm,calc(var(--spacing)*6))] @w-lg\u002Fmain:[--thread-content-margin:var(--thread-content-margin-lg,calc(var(--spacing)*16))] px-(--thread-content-margin)\">\n\u003Cdiv class=\"[--thread-content-max-width:40rem] @w-lg\u002Fmain:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\u002Fturn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\">\n\u003Cdiv class=\"flex max-w-full flex-col gap-4 grow\">\n\u003Cdiv class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal outline-none keyboard-focused:focus-ring [.text-message+&]:mt-1\" dir=\"auto\" tabindex=\"0\" data-message-author-role=\"assistant\" data-message-id=\"94fdbed3-d717-4d39-8d89-400349c0ca85\" data-message-model-slug=\"gpt-5-5\" data-turn-start-message=\"true\">\n\u003Cdiv class=\"flex w-full flex-col gap-1 empty:hidden\">\n\u003Cdiv class=\"markdown prose dark:prose-invert wrap-break-word w-full light markdown-new-styling\">\n\u003Cp data-start=\"0\" data-end=\"259\" data-is-last-node=\"\" data-is-only-node=\"\">If you have forgotten your password or did not sign in to the my.iacbox Partner Portal during the 3-week transition phase before the migration on 2026-06-09, please use the “Password Reset” function to set a new password.\u003C\u002Fp>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fsection>\n\u003C\u002Fdiv>\n\u003Col data-start=\"210\" data-end=\"393\">\n\u003Cli data-section-id=\"1er96ku\" data-start=\"210\" data-end=\"247\">Click “Forgot Password”.\u003C\u002Fli>\n\u003Cli data-section-id=\"mpthws\" data-start=\"248\" data-end=\"285\">Enter your email address.\u003C\u002Fli>\n\u003Cli data-section-id=\"1ysj3xg\" data-start=\"286\" data-end=\"326\">Open the password reset email.\u003C\u002Fli>\n\u003Cli data-section-id=\"1dh3flt\" data-start=\"327\" data-end=\"362\">Set a new password.\u003C\u002Fli>\n\u003Cli data-section-id=\"u56eoh\" data-start=\"363\" data-end=\"393\">Confirm the process.\u003C\u002Fli>\n\u003C\u002Fol>\n",{"name":788,"id":941,"fields":942},"acf\u002Fmedia_6af3fe7fb1374",{"width":791,"image":943},{"id":944,"title":945,"filename":946,"filesize":947,"url":948,"link":949,"alt":11,"author":799,"description":11,"caption":11,"name":945,"status":800,"uploaded_to":801,"date":950,"modified":950,"mime_type":414,"type":803,"subtype":413,"width":951,"height":952,"orientation":806,"sizes":953},8873,"login_3-e1779975351320","login_3-e1779975351320.png",1495556,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Flogin_3-e1779975351320.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fso-aktivieren-sie-die-zwei-faktor-authentifizierung-2fa-fuer-ihr-iacbox-konto\u002Flogin_3-e1779975351320\u002F","2026-09-30 13:18:06",1476,1246,{"thumbnail":948,"thumbnail-width":808,"thumbnail-height":954,"medium":955,"medium-width":811,"medium-height":956,"medium_large":957,"medium_large-width":814,"medium_large-height":958,"large":959,"large-width":817,"large-height":960,"1536x1536":948,"1536x1536-width":951,"1536x1536-height":952,"2048x2048":948,"2048x2048-width":951,"2048x2048-height":952,"2600x2600":948,"2600x2600-width":951,"2600x2600-height":952},127,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Flogin_3-e1779975351320-300x253.png",253,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Flogin_3-e1779975351320-768x648.png",648,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Flogin_3-e1779975351320-1024x864.png",864,{"name":788,"id":962,"fields":963},"acf\u002Fmedia_6af3fe7fb2b51",{"width":791,"image":964},{"id":965,"title":966,"filename":967,"filesize":968,"url":969,"link":970,"alt":11,"author":799,"description":11,"caption":11,"name":966,"status":800,"uploaded_to":801,"date":971,"modified":971,"mime_type":414,"type":803,"subtype":413,"width":972,"height":973,"orientation":806,"sizes":974},8874,"login_4-1-e1779976215833","login_4-1-e1779976215833.png",126782,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Flogin_4-1-e1779976215833.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fso-aktivieren-sie-die-zwei-faktor-authentifizierung-2fa-fuer-ihr-iacbox-konto\u002Flogin_4-1-e1779976215833\u002F","2026-09-30 13:18:11",1036,906,{"thumbnail":969,"thumbnail-width":808,"thumbnail-height":975,"medium":976,"medium-width":811,"medium-height":977,"medium_large":978,"medium_large-width":814,"medium_large-height":979,"large":980,"large-width":817,"large-height":981,"1536x1536":969,"1536x1536-width":972,"1536x1536-height":973,"2048x2048":969,"2048x2048-width":972,"2048x2048-height":973,"2600x2600":969,"2600x2600-width":972,"2600x2600-height":973},131,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Flogin_4-1-e1779976215833-300x262.png",262,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Flogin_4-1-e1779976215833-768x672.png",672,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Flogin_4-1-e1779976215833-1024x896.png",896,{"name":788,"id":983,"fields":984},"acf\u002Fmedia_6af3fe7fb4281",{"width":791,"image":985},{"id":986,"title":987,"filename":988,"filesize":989,"url":990,"link":991,"alt":11,"author":799,"description":11,"caption":11,"name":987,"status":800,"uploaded_to":801,"date":992,"modified":992,"mime_type":414,"type":803,"subtype":413,"width":993,"height":994,"orientation":806,"sizes":995},8875,"login_5-e1779975403105","login_5-e1779975403105.png",1261763,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Flogin_5-e1779975403105.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fso-aktivieren-sie-die-zwei-faktor-authentifizierung-2fa-fuer-ihr-iacbox-konto\u002Flogin_5-e1779975403105\u002F","2026-09-30 13:18:14",1318,1310,{"thumbnail":990,"thumbnail-width":808,"thumbnail-height":808,"medium":996,"medium-width":811,"medium-height":997,"medium_large":998,"medium_large-width":814,"medium_large-height":999,"large":1000,"large-width":817,"large-height":1001,"1536x1536":990,"1536x1536-width":993,"1536x1536-height":994,"2048x2048":990,"2048x2048-width":993,"2048x2048-height":994,"2600x2600":990,"2600x2600-width":993,"2600x2600-height":994},"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Flogin_5-e1779975403105-300x298.png",298,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Flogin_5-e1779975403105-768x763.png",763,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Flogin_5-e1779975403105-1024x1018.png",1018,{"name":788,"id":1003,"fields":1004},"acf\u002Fmedia_6af3fe7fb59ae",{"width":791,"image":1005},{"id":1006,"title":1007,"filename":1008,"filesize":1009,"url":1010,"link":1011,"alt":11,"author":799,"description":11,"caption":11,"name":1007,"status":800,"uploaded_to":801,"date":1012,"modified":1012,"mime_type":414,"type":803,"subtype":413,"width":1013,"height":1014,"orientation":1015,"sizes":1016},8876,"login_6-e1779975437743","login_6-e1779975437743.png",1178055,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Flogin_6-e1779975437743.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fso-aktivieren-sie-die-zwei-faktor-authentifizierung-2fa-fuer-ihr-iacbox-konto\u002Flogin_6-e1779975437743\u002F","2026-09-30 13:18:21",1263,1270,"portrait",{"thumbnail":1010,"thumbnail-width":808,"thumbnail-height":808,"medium":1017,"medium-width":997,"medium-height":811,"medium_large":1018,"medium_large-width":814,"medium_large-height":1019,"large":1020,"large-width":1001,"large-height":817,"1536x1536":1010,"1536x1536-width":1013,"1536x1536-height":1014,"2048x2048":1010,"2048x2048-width":1013,"2048x2048-height":1014,"2600x2600":1010,"2600x2600-width":1013,"2600x2600-height":1014},"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Flogin_6-e1779975437743-298x300.png","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Flogin_6-e1779975437743-768x772.png",772,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Flogin_6-e1779975437743-1018x1024.png",{"name":552,"id":1022,"fields":1023},"acf\u002Fwysiwyg_6af3fe7fb72f8",{"variant":555,"border":466,"wysiwyg":1024},"\u003Ch2 data-section-id=\"u1igsl\" data-start=\"1376\" data-end=\"1417\">What happens if you switch devices?\u003C\u002Fh2>\n\u003Cp data-start=\"1419\" data-end=\"1520\">When you switch smartphones, the authenticator app must be reconnected to your account.\u003C\u002Fp>\n\u003Ch2 data-section-id=\"1offj43\" data-start=\"1522\" data-end=\"1557\">What to do if a device is lost?\u003C\u002Fh2>\n\u003Cp data-start=\"1559\" data-end=\"1645\" data-is-last-node=\"\" data-is-only-node=\"\">If you lose your device, please contact your administrator or IACBOX Support.\u003C\u002Fp>\n",{"quicklinks":511},{"de_DE":1027},{"locale":494,"id":801,"slug":1028,"post_title":1029,"href":1030},"so-aktivieren-sie-die-zwei-faktor-authentifizierung-2fa-fuer-ihr-iacbox-konto","So aktivieren Sie die Zwei-Faktor-Authentifizierung (2FA) für my.iacbox und iacbox.cloud","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fso-aktivieren-sie-die-zwei-faktor-authentifizierung-2fa-fuer-ihr-iacbox-konto\u002F",{"self":1032,"collection":1037,"about":1039,"version-history":1041,"predecessor-version":1044,"wp:attachment":1048,"wp:term":1051,"curies":1054},[1033],{"href":1034,"targetHints":1035},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10484",{"allow":1036},[502],[1038],{"href":569},[1040],{"href":572},[1042],{"count":386,"href":1043},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10484\u002Frevisions",[1045],{"id":1046,"href":1047},10495,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10484\u002Frevisions\u002F10495",[1049],{"href":1050},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10484",[1052],{"taxonomy":585,"embeddable":511,"href":1053},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10484",[1055],{"name":528,"href":529,"templated":511},{"wp:term":1057},[1058],[1059],{"id":545,"link":593,"name":594,"slug":595,"taxonomy":585,"acf":1060,"_links":1061},[],{"self":1062,"collection":1066,"about":1068,"wp:post_type":1070,"curies":1072},[1063],{"href":600,"targetHints":1064},{"allow":1065},[502],[1067],{"href":605},[1069],{"href":608},[1071],{"href":611},[1073],{"name":528,"href":529,"templated":511},{"id":1075,"date":1076,"date_gmt":1076,"guid":1077,"modified":1079,"modified_gmt":1079,"slug":1080,"status":462,"type":461,"link":1081,"title":1082,"content":1084,"excerpt":1085,"featured_media":379,"template":11,"meta":1086,"categories":1087,"class_list":1089,"blocks":1092,"acf":1097,"wpml_current_locale":491,"wpml_translations":1098,"_links":1104,"_embedded":1129},10496,"2026-05-27T16:23:28",{"rendered":1078},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fsecure-login-for-my-iacbox-and-iacbox-cloud\u002F","2026-11-09T14:03:10","secure-login-for-my-iacbox-and-iacbox-cloud","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fsecure-login-for-my-iacbox-and-iacbox-cloud\u002F",{"rendered":1083},"Secure login for my.iacbox and iacbox.cloud",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[1088],27,[1090,461,548,474,475,1091],"post-10496","category-tech",[1093],{"name":552,"id":1094,"fields":1095},"acf\u002Fwysiwyg_6af3fe7fdb402",{"variant":555,"border":466,"wysiwyg":1096},"\u003Cp>Starting \u003Cstrong>June 9, 2026, 1:00 PM\u003C\u002Fstrong>, our partner portal my.iacbox and iacbox.cloud will share a unified login through our new identity provider.\u003C\u002Fp>\n\u003Ch2>First login\u003C\u002Fh2>\n\u003Cul>\n\u003Cli>Enter your existing email address.\u003C\u002Fli>\n\u003Cli>Then enter your password. If you have not logged in within the past few weeks, your password was not automatically transferred, and you will need to use the “Forgot password” function.\u003C\u002Fli>\n\u003Cli>As a final step, you must set up two-factor authentication (2FA), which is now mandatory. Any TOTP-compatible app or password manager can be used for this.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch2>Benefits\u003C\u002Fh2>\n\u003Cul>\n\u003Cli>This enables single sign-on (SSO) for both platforms, my.iacbox and iacbox.cloud.\u003C\u002Fli>\n\u003Cli>Two-factor authentication (2FA) via TOTP (time-based tokens) or passkeys.\u003C\u002Fli>\n\u003Cli>Passwordless login using passkeys (e.g., USB FIDO2 keys such as YubiKey).\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch2>Security\u003C\u002Fh2>\n\u003Cp>Two-factor authentication has now become standard across nearly all platforms, as it prevents attackers from logging in using credentials from password leaks or guessed passwords.\u003C\u002Fp>\n\u003Cp>A TOTP token (time-based token) already provides enhanced security and represents the minimum standard for 2FA. Users with USB FIDO2 keys such as YubiKey can also use passkeys, enabling phishing-resistant login.\u003C\u002Fp>\n",{"quicklinks":511},{"de_DE":1099},{"locale":494,"id":1100,"slug":1101,"post_title":1102,"href":1103},8685,"sichere-anmeldung-fuer-my-iacbox-und-iacbox-cloud","Sichere Anmeldung für my.iacbox und iacbox.cloud","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fsichere-anmeldung-fuer-my-iacbox-und-iacbox-cloud\u002F",{"self":1105,"collection":1110,"about":1112,"version-history":1114,"predecessor-version":1117,"wp:attachment":1121,"wp:term":1124,"curies":1127},[1106],{"href":1107,"targetHints":1108},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10496",{"allow":1109},[502],[1111],{"href":569},[1113],{"href":572},[1115],{"count":386,"href":1116},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10496\u002Frevisions",[1118],{"id":1119,"href":1120},10497,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10496\u002Frevisions\u002F10497",[1122],{"href":1123},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10496",[1125],{"taxonomy":585,"embeddable":511,"href":1126},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10496",[1128],{"name":528,"href":529,"templated":511},{"wp:term":1130},[1131],[1132],{"id":1088,"link":1133,"name":1134,"slug":1135,"taxonomy":585,"acf":1136,"_links":1137},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fcategory\u002Ftech\u002F","Tech","tech",[],{"self":1138,"collection":1143,"about":1145,"wp:post_type":1147,"curies":1150},[1139],{"href":1140,"targetHints":1141},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories\u002F27",{"allow":1142},[502],[1144],{"href":605},[1146],{"href":608},[1148],{"href":1149},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog?categories=27",[1151],{"name":528,"href":529,"templated":511},{"id":1153,"date":1154,"date_gmt":1154,"guid":1155,"modified":1157,"modified_gmt":1157,"slug":1158,"status":462,"type":461,"link":1159,"title":1160,"content":1162,"excerpt":1163,"featured_media":379,"template":11,"meta":1164,"categories":1165,"class_list":1166,"blocks":1168,"acf":1173,"wpml_current_locale":491,"wpml_translations":1174,"_links":1180,"_embedded":1205},10498,"2026-03-03T10:11:51",{"rendered":1156},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fwhy-we-can-only-offer-hpe-server-prices-on-request-starting-march-1-2026\u002F","2026-11-09T14:03:12","why-we-can-only-offer-hpe-server-prices-on-request-starting-march-1-2026","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fwhy-we-can-only-offer-hpe-server-prices-on-request-starting-march-1-2026\u002F",{"rendered":1161},"Why we can only offer HPE server prices on request starting March 1, 2026!",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[545],[1167,461,548,474,475,549],"post-10498",[1169],{"name":552,"id":1170,"fields":1171},"acf\u002Fwysiwyg_6af3fe7fe0d3c",{"variant":555,"border":466,"wysiwyg":1172},"\u003Cp>Anyone who has tried to purchase server hardware recently knows exactly what we’re talking about. RAM prices that have multiplied since mid-2025. Delivery times that no one dares to predict anymore. A market situation where even long-time buyers stare in disbelief at their screens.\u003C\u002Fp>\n\u003Cp>So are we.\u003C\u002Fp>\n\u003Cp>Starting March 1, due to the current market situation, we will no longer be able to offer fixed list prices for our three HPE-based models (Power Server, Performance Server, and High Performance Server). Instead, you can request an up-to-date quote from us at any time.\u003C\u002Fp>\n\u003Ch2>What’s happening right now\u003C\u002Fh2>\n\u003Cp>Since October 2025, DDR4 and DDR5 memory prices have risen to an extent that the industry considers a structural shock. Not a short-term cycle, not a temporary bottleneck. Samsung, SK Hynix, and Micron have massively shifted their production capacity toward High Bandwidth Memory for AI systems. What’s being produced for GPU clusters is missing from the rest of the market. OVHcloud estimates that the same server will cost up to 35% more by the end of 2026 than at the end of 2025. And that’s one of the more conservative forecasts.\u003C\u002Fp>\n\u003Ch2>What this means for our price list\u003C\u002Fh2>\n\u003Cp>Our HPE models use DDR5 RAM and SSD drives, which are also affected by these massive price increases.\u003C\u002Fp>\n\u003Cp>Publishing a list price that we might not be able to honor next week simply wouldn’t be responsible. Project-based pricing on request means this for you: a price that reflects the real market, without a hefty risk buffer tacked on top.\u003C\u002Fp>\n\u003Cp>Lite Plus Server, Basic Server, and Advanced Server will remain in the price list for now, with only moderate adjustments.\u003C\u002Fp>\n\u003Ch2>Simply get in touch\u003C\u002Fh2>\n\u003Cp>Have a specific project in mind? We’ll calculate pricing quickly, usually within 24 hours.\u003C\u002Fp>\n\u003Cp>📞 +43 5442 62877 | ✉️ \u003Ca href=\"mailto:sales@iacbox.com\">sales@iacbox.com\u003C\u002Fa>\u003C\u002Fp>\n",{"quicklinks":511},{"de_DE":1175},{"locale":494,"id":1176,"slug":1177,"post_title":1178,"href":1179},8878,"warum-wir-hpe-server-preise-ab-1-maerz-2026-nur-noch-auf-anfrage-anbieten-koennen","Warum wir HPE Server Preise ab 1. März 2026 nur noch auf Anfrage anbieten können!","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fwarum-wir-hpe-server-preise-ab-1-maerz-2026-nur-noch-auf-anfrage-anbieten-koennen\u002F",{"self":1181,"collection":1186,"about":1188,"version-history":1190,"predecessor-version":1193,"wp:attachment":1197,"wp:term":1200,"curies":1203},[1182],{"href":1183,"targetHints":1184},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10498",{"allow":1185},[502],[1187],{"href":569},[1189],{"href":572},[1191],{"count":386,"href":1192},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10498\u002Frevisions",[1194],{"id":1195,"href":1196},10499,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10498\u002Frevisions\u002F10499",[1198],{"href":1199},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10498",[1201],{"taxonomy":585,"embeddable":511,"href":1202},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10498",[1204],{"name":528,"href":529,"templated":511},{"wp:term":1206},[1207],[1208],{"id":545,"link":593,"name":594,"slug":595,"taxonomy":585,"acf":1209,"_links":1210},[],{"self":1211,"collection":1215,"about":1217,"wp:post_type":1219,"curies":1221},[1212],{"href":600,"targetHints":1213},{"allow":1214},[502],[1216],{"href":605},[1218],{"href":608},[1220],{"href":611},[1222],{"name":528,"href":529,"templated":511},{"id":1224,"date":1225,"date_gmt":1225,"guid":1226,"modified":1228,"modified_gmt":1228,"slug":1229,"status":462,"type":461,"link":1230,"title":1231,"content":1233,"excerpt":1234,"featured_media":379,"template":11,"meta":1235,"categories":1236,"class_list":1237,"blocks":1239,"acf":1244,"wpml_current_locale":491,"wpml_translations":1245,"_links":1251,"_embedded":1276},10500,"2026-02-23T08:53:06",{"rendered":1227},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fgoodbye-central-services-hello-iacbox-cloud\u002F","2026-11-09T14:03:14","goodbye-central-services-hello-iacbox-cloud","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fgoodbye-central-services-hello-iacbox-cloud\u002F",{"rendered":1232},"Goodbye Central Services, Hello iacbox.cloud",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[1088],[1238,461,548,474,475,1091],"post-10500",[1240],{"name":552,"id":1241,"fields":1242},"acf\u002Fwysiwyg_6af3fe7fe5d33",{"variant":555,"border":466,"wysiwyg":1243},"\u003Cp>Our new iacbox.cloud replaces \u003Cem>Central Services\u003C\u002Fem> and expands it with many new features. Supported systems will be migrated automatically.\u003C\u002Fp>\n\u003Ch2>Which systems will be migrated?\u003C\u002Fh2>\n\u003Cp>Only systems with a licensed Central Services module running version 24.x or higher will be migrated, as the required connection to iacbox.cloud is only supported from this version onwards.\u003C\u002Fp>\n\u003Ch2>Timeline\u003C\u002Fh2>\n\u003Cp>Starting at the end of February 2026, all supported systems will be gradually migrated to the new iacbox.cloud platform over several weeks.\u003C\u002Fp>\n\u003Ch2>Scope of Functions \u002F Costs\u003C\u002Fh2>\n\u003Cul>\n\u003Cli>Systems that purchased the Central Services module via a \u003Cem>one-time payment\u003C\u002Fem> will be transitioned to a dedicated iacbox.cloud package, \u003Cem>Central Services Transition\u003C\u002Fem>, which will remain available \u003Cem>at no additional\u002Fnew cost\u003C\u002Fem>. This package is reduced to the core primary function of Central Services: remote connection to the system’s WebAdmin via a VPN tunnel. Access remains available via the my.iacbox partner portal as well as via the new iacbox.cloud interface (https:\u002F\u002Fdashboard.iacbox.cloud)\u003C\u002Fli>\n\u003Cli>Newer systems that pay for the Central Service module via \u003Cem>subscription\u003C\u002Fem> will be moved directly to the iacbox.cloud Basic package due to the minimal price difference, providing significantly more features.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch2>Upgrade\u003C\u002Fh2>\n\u003Cul>\n\u003Cli>A \u003Cem>Central Services Transition Package\u003C\u002Fem> can be upgraded to a regular iacbox.cloud package (Basic and Pro) at any time.\u003C\u002Fli>\n\u003Cli>Learn more about our iacbox.cloud packages here: \u003Ca href=\"https:\u002F\u002Fwww.iacbox.com\u002Fiacbox-cloud\u002F\">https:\u002F\u002Fwww.iacbox.com\u002Fiacbox-cloud\u002F\u003C\u002Fa>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch2>Security\u003C\u002Fh2>\n\u003Cul>\n\u003Cli>The new iacbox.cloud platform offers modern encryption and security protocols, replacing the aging technology underlying Central Services.\u003C\u002Fli>\n\u003Cli>As with Central Services, iacbox.cloud servers are hosted exclusively in Austria and Germany (backups) and are operated in compliance with the GDPR.\u003C\u002Fli>\n\u003C\u002Ful>\n",{"quicklinks":511},{"de_DE":1246},{"locale":494,"id":1247,"slug":1248,"post_title":1249,"href":1250},8686,"tschuess-central-services-hallo-iacbox-cloud","Tschüss Central Services, Hallo iacbox.cloud","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Ftschuess-central-services-hallo-iacbox-cloud\u002F",{"self":1252,"collection":1257,"about":1259,"version-history":1261,"predecessor-version":1264,"wp:attachment":1268,"wp:term":1271,"curies":1274},[1253],{"href":1254,"targetHints":1255},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10500",{"allow":1256},[502],[1258],{"href":569},[1260],{"href":572},[1262],{"count":386,"href":1263},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10500\u002Frevisions",[1265],{"id":1266,"href":1267},10501,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10500\u002Frevisions\u002F10501",[1269],{"href":1270},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10500",[1272],{"taxonomy":585,"embeddable":511,"href":1273},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10500",[1275],{"name":528,"href":529,"templated":511},{"wp:term":1277},[1278],[1279],{"id":1088,"link":1133,"name":1134,"slug":1135,"taxonomy":585,"acf":1280,"_links":1281},[],{"self":1282,"collection":1286,"about":1288,"wp:post_type":1290,"curies":1292},[1283],{"href":1140,"targetHints":1284},{"allow":1285},[502],[1287],{"href":605},[1289],{"href":608},[1291],{"href":1149},[1293],{"name":528,"href":529,"templated":511},{"id":1295,"date":1296,"date_gmt":1296,"guid":1297,"modified":1299,"modified_gmt":1299,"slug":1300,"status":462,"type":461,"link":1301,"title":1302,"content":1304,"excerpt":1305,"featured_media":379,"template":11,"meta":1306,"categories":1307,"class_list":1308,"blocks":1310,"acf":1362,"wpml_current_locale":491,"wpml_translations":1363,"_links":1365,"_embedded":1390},10502,"2026-01-29T13:37:59",{"rendered":1298},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fencrypted-dns\u002F","2026-11-09T14:03:16","encrypted-dns","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fencrypted-dns\u002F",{"rendered":1303},"Encrypted DNS",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[1088],[1309,461,548,474,475,1091],"post-10502",[1311,1315,1335,1339,1358],{"name":552,"id":1312,"fields":1313},"acf\u002Fwysiwyg_6af3fe7fec8e8",{"variant":555,"border":466,"wysiwyg":1314},"\u003Ch2>Encrypted DNS: Encrypted DNS for maximum security and privacy\u003C\u002Fh2>\n\u003Cp>IACBOX v24.2.0 introduces encrypted DNS for guests and the upstream DNS server.\u003C\u002Fp>\n\u003Ch3>What is encrypted DNS?\u003C\u002Fh3>\n\u003Cp>The DNS protocol is one of the oldest internet protocols and has no built-in security. Requests and responses are sent in an unencrypted, unsigned binary format, mostly via UDP on port 53. Especially in public WiFi networks, this can pose a security risk, as DNS queries and responses can be intercepted and manipulated by attackers. Even if there is no direct security risk, it is at the very least a privacy issue.\u003C\u002Fp>\n\u003Cp>To address these security issues, new secure transport methods for DNS have been defined in recent years. With TLS, an established and secure transport protocol is already available, so it was a logical step to tunnel DNS over TLS. Generally, secure transport ensures that DNS queries and responses are encrypted to prevent eavesdropping and manipulation.\u003C\u002Fp>\n\u003Ch3>Types of encrypted DNS protocols\u003C\u002Fh3>\n\u003Cp>There are currently \u003Cstrong>4 different types\u003C\u002Fstrong> of encrypted DNS:\u003C\u002Fp>\n\u003Col>\n\u003Cli>\u003Cstrong>DoT\u003C\u002Fstrong>: DNS-over-TLS (RFC 7858)\u003C\u002Fli>\n\u003Cli>\u003Cstrong>DoQ\u003C\u002Fstrong>: DNS-over-QUIC (RFC 9250)\u003C\u002Fli>\n\u003Cli>\u003Cstrong>DoH\u003C\u002Fstrong>: DNS-over-HTTP2 (RFC 8484)\u003C\u002Fli>\n\u003Cli>\u003Cstrong>DoH3\u003C\u002Fstrong>: DNS-over-HTTP3 (= DoH via HTTP3)\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp>1.) \u003Cstrong>DoT\u003C\u002Fstrong> is the most widely used encrypted DNS protocol. It provides a secure and reliable way to query DNS servers over TLS using the standard TCP port 853.\u003C\u002Fp>\n\u003Cp>2.) \u003Cstrong>DoQ\u003C\u002Fstrong> is a newer protocol that has the same security properties as DoT but uses the UDP-based QUIC protocol instead of TCP.\u003C\u002Fp>\n\u003Cp>Since DoT and DoQ use a dedicated port, privacy concerns have been raised because DNS traffic can be easily blocked or filtered (although custom ports are also allowed). This led to the idea of tunneling DNS over HTTPS (DoH), which uses the same port as HTTPS (443) and can be easily proxied and routed. This makes blocking or filtering significantly more difficult.\u003C\u002Fp>\n\u003Cp>3.) \u003Cstrong>DoH\u003C\u002Fstrong> encapsulates DNS traffic in HTTPS, specifically using the \u003Cstrong>HTTP2\u003C\u002Fstrong> protocol. If a user focuses more on privacy than purely on security, DoH is currently the best choice.\u003C\u002Fp>\n\u003Cp>4.) \u003Cstrong>DoH3\u003C\u002Fstrong> is like \u003Cstrong>DoH\u003C\u002Fstrong>, but uses \u003Cstrong>HTTP3\u003C\u002Fstrong> as transport, which in turn is based on \u003Cstrong>QUIC\u003C\u002Fstrong>. This is not yet widely supported.\u003C\u002Fp>\n\u003Ch3>Why should you use it?\u003C\u002Fh3>\n\u003Cp>There are two main reasons for using encrypted DNS:\u003C\u002Fp>\n\u003Col>\n\u003Cli>\u003Cstrong>Security\u003C\u002Fstrong>: Encrypted DNS protocols provide a secure and reliable way to query DNS servers, reducing the risk of DNS spoofing and other security threats.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Privacy\u003C\u002Fstrong>: Encrypted DNS protocols ensure that your DNS queries and responses are encrypted, preventing unauthorized eavesdropping.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Ch3>How does provisioning work?\u003C\u002Fh3>\n\u003Col>\n\u003Cli>\u003Cstrong> Manual configuration\u003C\u002Fstrong>\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp>A security- and privacy-conscious user can manually configure their device to use an encrypted DNS protocol, provided the server supports it. Mobile apps are also available that handle the configuration for the user.\u003C\u002Fp>\n\u003Col start=\"2\">\n\u003Cli>\u003Cstrong> Automatic configuration via DHCP\u003C\u002Fstrong>\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp>In corporate and guest networks, however, this configuration should “just work” without additional settings.\u003C\u002Fp>\n\u003Cp>There is a new \u003Cstrong>DHCP option\u003C\u002Fstrong> OPTION_V4_DNR (162), defined in \u003Cstrong>RFC 9463 Discovery of Network-designated Resolvers (DNR)\u003C\u002Fstrong>, which can be used to automatically configure the device to use an encrypted DNS protocol, provided the device’s operating system supports it.\u003C\u002Fp>\n\u003Col start=\"3\">\n\u003Cli>\u003Cstrong> Automatic configuration via Discovery\u003C\u002Fstrong>\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cp>Another method of automatic detection is \u003Cstrong>DDR (RFC 9462 Discovery of Designated Resolvers)\u003C\u002Fstrong>, a mechanism for discovering specific resolvers in a network. The client already has an unencrypted DNS server configured and queries it for the special domain _dns.resolver.arpa with the resource record type SVCB. If the DNS server knows an encrypted alternative (which in the case of the IACBOX can be the same DNS server), it responds with an SVCB record pointing to the encrypted DNS server and its type (DoT, DoH, …).\u003C\u002Fp>\n\u003Ch3>Encrypted DNS on the IACBOX\u003C\u002Fh3>\n\u003Cp>Since \u003Cstrong>version 24.2.0\u003C\u002Fstrong>, IACBOX supports encrypted DNS protocols on both sides:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>On the \u003Cstrong>guest network side\u003C\u002Fstrong> (Surf-LAN), \u003Cstrong>DoT and DoH\u003C\u002Fstrong> are supported.\u003C\u002Fli>\n\u003Cli>On the \u003Cstrong>WAN\u002Fuplink side\u003C\u002Fstrong> (Office-LAN), \u003Cstrong>DoT\u003C\u002Fstrong> is supported.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Guest network side (Surf-LAN)\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>On the guest network side, DoT and DoH are enabled by default.\u003C\u002Fp>\n\u003Cp>The IACBOX also supports both types of automatic provisioning: \u003Cstrong>DHCP option 162\u003C\u002Fstrong> as well as \u003Cstrong>DDR\u003C\u002Fstrong> – the automatic discovery of encrypted DNS servers via DNS query (iOS devices in particular use this frequently).\u003C\u002Fp>\n\u003Cp>You can find the settings in the WebAdmin under \u003Cem>Network -> Surf-LAN DNS\u003C\u002Fem>. Here you can enable or disable DoT and DoH for the Surf-LAN.\u003C\u002Fp>\n",{"name":788,"id":1316,"fields":1317},"acf\u002Fmedia_6af3fe7feccf9",{"width":791,"image":1318},{"id":1319,"title":1320,"filename":1321,"filesize":1322,"url":1323,"link":1324,"alt":11,"author":799,"description":11,"caption":11,"name":1320,"status":800,"uploaded_to":1325,"date":1326,"modified":1326,"mime_type":414,"type":803,"subtype":413,"width":1327,"height":1328,"orientation":806,"sizes":1329},8881,"encrypted_guest_dns_de","encrypted_guest_dns_de.png",94263,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fencrypted_guest_dns_de.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fencrypted-dns\u002Fencrypted_guest_dns_de\u002F",8880,"2026-09-30 13:18:28",953,609,{"thumbnail":1323,"thumbnail-width":808,"thumbnail-height":1330,"medium":1331,"medium-width":811,"medium-height":1332,"medium_large":1333,"medium_large-width":814,"medium_large-height":1334,"large":1323,"large-width":1327,"large-height":1328,"1536x1536":1323,"1536x1536-width":1327,"1536x1536-height":1328,"2048x2048":1323,"2048x2048-width":1327,"2048x2048-height":1328,"2600x2600":1323,"2600x2600-width":1327,"2600x2600-height":1328},96,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fencrypted_guest_dns_de-300x192.png",192,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fencrypted_guest_dns_de-768x491.png",491,{"name":552,"id":1336,"fields":1337},"acf\u002Fwysiwyg_6af3fe7fedbd3",{"variant":555,"border":466,"wysiwyg":1338},"\u003Ch2>WAN\u002FUplink side\u003C\u002Fh2>\n\u003Cp>You can find the settings in the WebAdmin under \u003Cem>Network -> Settings\u003C\u002Fem>. There you can use an upstream DNS server that supports encrypted DNS protocols or select one of our predefined DNS servers.\u003C\u002Fp>\n",{"name":788,"id":1340,"fields":1341},"acf\u002Fmedia_6af3fe7fedca9",{"width":791,"image":1342},{"id":1343,"title":1344,"filename":1345,"filesize":1346,"url":1347,"link":1348,"alt":11,"author":799,"description":11,"caption":11,"name":1344,"status":800,"uploaded_to":1325,"date":1349,"modified":1349,"mime_type":414,"type":803,"subtype":413,"width":1350,"height":1351,"orientation":806,"sizes":1352},8882,"encrypted_dns_upstream_de","encrypted_dns_upstream_de.png",67813,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fencrypted_dns_upstream_de.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fencrypted-dns\u002Fencrypted_dns_upstream_de\u002F","2026-09-30 13:18:29",890,538,{"thumbnail":1347,"thumbnail-width":808,"thumbnail-height":1353,"medium":1354,"medium-width":811,"medium-height":1355,"medium_large":1356,"medium_large-width":814,"medium_large-height":1357,"large":1347,"large-width":1350,"large-height":1351,"1536x1536":1347,"1536x1536-width":1350,"1536x1536-height":1351,"2048x2048":1347,"2048x2048-width":1350,"2048x2048-height":1351,"2600x2600":1347,"2600x2600-width":1350,"2600x2600-height":1351},91,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fencrypted_dns_upstream_de-300x181.png",181,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fencrypted_dns_upstream_de-768x464.png",464,{"name":552,"id":1359,"fields":1360},"acf\u002Fwysiwyg_6af3fe7feeefe",{"variant":555,"border":466,"wysiwyg":1361},"\u003Cp>\u003Cstrong>As always, stay up to date and secure with your IACBOX!\u003C\u002Fstrong>\u003C\u002Fp>\n",{"quicklinks":511},{"de_DE":1364},{"locale":494,"id":1325,"slug":1300,"post_title":1303,"href":1298},{"self":1366,"collection":1371,"about":1373,"version-history":1375,"predecessor-version":1378,"wp:attachment":1382,"wp:term":1385,"curies":1388},[1367],{"href":1368,"targetHints":1369},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10502",{"allow":1370},[502],[1372],{"href":569},[1374],{"href":572},[1376],{"count":386,"href":1377},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10502\u002Frevisions",[1379],{"id":1380,"href":1381},10505,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10502\u002Frevisions\u002F10505",[1383],{"href":1384},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10502",[1386],{"taxonomy":585,"embeddable":511,"href":1387},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10502",[1389],{"name":528,"href":529,"templated":511},{"wp:term":1391},[1392],[1393],{"id":1088,"link":1133,"name":1134,"slug":1135,"taxonomy":585,"acf":1394,"_links":1395},[],{"self":1396,"collection":1400,"about":1402,"wp:post_type":1404,"curies":1406},[1397],{"href":1140,"targetHints":1398},{"allow":1399},[502],[1401],{"href":605},[1403],{"href":608},[1405],{"href":1149},[1407],{"name":528,"href":529,"templated":511},{"id":1409,"date":1410,"date_gmt":1410,"guid":1411,"modified":1413,"modified_gmt":1413,"slug":1414,"status":462,"type":461,"link":1415,"title":1416,"content":1418,"excerpt":1419,"featured_media":379,"template":11,"meta":1420,"categories":1421,"class_list":1422,"blocks":1424,"acf":1429,"wpml_current_locale":491,"wpml_translations":1430,"_links":1436,"_embedded":1461},10506,"2025-05-02T12:06:28",{"rendered":1412},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Ftls-certificate-validity-is-being-shortened\u002F","2026-11-09T14:03:17","tls-certificate-validity-is-being-shortened","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Ftls-certificate-validity-is-being-shortened\u002F",{"rendered":1417},"TLS certificate validity is being shortened",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[1088],[1423,461,548,474,475,1091],"post-10506",[1425],{"name":552,"id":1426,"fields":1427},"acf\u002Fwysiwyg_6af3fe800dd49",{"variant":555,"border":466,"wysiwyg":1428},"\u003Cdiv>\n\u003Ch2>TLS certificate validity is being shortened\u003C\u002Fh2>\n\u003Cdiv>Current developments in TLS (x509) certificates will (finally) retire long-standing manual processes in the coming years. Read here for an outlook on how these changes will affect the IACBOX.\u003C\u002Fdiv>\n\u003Ch3>What happened?\u003C\u002Fh3>\n\u003Cdiv>After a failed attempt by Google in previous years, Apple has now succeeded in 2024 with a similar proposal to shorten certificate validity. In \u003Cstrong>April 2025\u003C\u002Fstrong>, the proposal was accepted by the \u003Cstrong>Browser\u002FCA Forum\u003C\u002Fstrong>. This forum consists of the major browser manufacturers and CAs (Certificate Authorities) who drive and coordinate changes like these. The proposal was preceded by lengthy discussions because not everyone is happy with this development.\u003C\u002Fdiv>\n\u003Cdiv>\u003C\u002Fdiv>\n\u003Cdiv>The lifespan of certificates has been shortened several times over the last 20 years. From 10 years, the duration was gradually reduced at long intervals down to 1 year (2020).\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003Cdiv>\n\u003Cdiv>The upcoming steps will shorten the validity of TLS certificates \u003Cstrong>from the current maximum of 398 days down to 47 days\u003C\u002Fstrong>. This will force both users and the CAs (Certificate Authorities) themselves to automate, as manual certificate replacement is no longer practical.\u003C\u002Fdiv>\n\u003Ch3>New validity periods\u003C\u002Fh3>\n\u003Cdiv>Here is an overview of the new validity periods. Note the 2-year phase with a 100-day validity.\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003Cdiv>\n\u003Ctable>\n\u003Cthead>\n\u003Ctr>\n\u003Cth>From\u003C\u002Fth>\n\u003Cth>Certificate validity period\u003C\u002Fth>\n\u003Cth>Domain validation validity period\u003C\u002Fth>\n\u003Cth>Calculation\u002FNote\u003C\u002Fth>\n\u003C\u002Ftr>\n\u003C\u002Fthead>\n\u003Ctbody>\n\u003Ctr>\n\u003Ctd>\u003Cstrong>March 2025\u003C\u002Fstrong>\u003C\u002Ftd>\n\u003Ctd>\u003Cstrong>398 days\u003C\u002Fstrong> (unchanged)\u003C\u002Ftd>\n\u003Ctd>398 days (previously 825)\u003C\u002Ftd>\n\u003Ctd>Only the validity period for domain validation was shortened.\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>\u003Cstrong>March 2026\u003C\u002Fstrong>\u003C\u002Ftd>\n\u003Ctd>\u003Cstrong>200 days\u003C\u002Fstrong>\u003C\u002Ftd>\n\u003Ctd>200 days\u003C\u002Ftd>\n\u003Ctd>200 days (approx. 6.5 months, incl. tolerance)\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>\u003Cstrong>March 2027\u003C\u002Fstrong>\u003C\u002Ftd>\n\u003Ctd>\u003Cstrong>100 days\u003C\u002Fstrong>\u003C\u002Ftd>\n\u003Ctd>100 days\u003C\u002Ftd>\n\u003Ctd>100 days (approx. 3.3 months, incl. tolerance)\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003Ctr>\n\u003Ctd>\u003Cstrong>March 2029\u003C\u002Fstrong>\u003C\u002Ftd>\n\u003Ctd>\u003Cstrong>47 days\u003C\u002Fstrong>\u003C\u002Ftd>\n\u003Ctd>10 days\u003C\u002Ftd>\n\u003Ctd>31 days (approx. 1.5 months, incl. tolerance)\u003C\u002Ftd>\n\u003C\u002Ftr>\n\u003C\u002Ftbody>\n\u003C\u002Ftable>\n\u003Ch3>Motivation\u003C\u002Fh3>\n\u003Cdiv>The shorter validity is primarily intended to benefit security. A major security issue is the revocation\u002Finvalidation of certificates.\u003C\u002Fdiv>\n\u003Cdiv>There are two methods for revoking certificates:\u003C\u002Fdiv>\n\u003Col>\n\u003Cli>OCSP (Online Certificate Status Protocol)\u003C\u002Fli>\n\u003Cli>CRL (Certificate Revocation List)\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Cdiv>Both methods have their problems, and online checks lead to additional latency, which should be avoided during connection establishment. Optimizations in other protocols such as TLS 1.3 and QUIC attempt to make fewer requests during connection establishment to be faster. Another problem that has often been observed by security researchers is that certificates are often not revoked after breaches. The Heartbleed attack in particular clearly demonstrated this.\u003C\u002Fdiv>\n\u003Cdiv>\u003C\u002Fdiv>\n\u003Cdiv>The reduction in validity therefore decreases the time during which a compromised certificate (or its key) is valid and can thus be misused.\u003C\u002Fdiv>\n\u003Ch3>IACBOX\u003C\u002Fh3>\n\u003Cdiv>On the IACBOX, there are three possible cases for how the Surf-LAN domain plus TLS certificate can be configured; therefore, the necessary changes vary depending on the case:\u003C\u002Fdiv>\n\u003Col>\n\u003Cli>\u003Cstrong>IACBOX Standard Domain: \u003C\u002Fstrong>(hotspot.internet-for-guests.com)\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Standard Domain from White Label Partners\u003C\u002Fstrong>: The associated certificate is automatically installed during registration with the partner theme and has been updated annually until now.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Custom Domain\u003C\u002Fstrong>: Any custom domain registered by the administrator themselves, where the TLS certificate is also procured and installed by the administrator.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Ch3>Update\u003C\u002Fh3>\n\u003Cp>Now let’s look at how the three cases will be handled in the future:\u003C\u002Fp>\n\u003Col>\n\u003Cli>\u003Cstrong>IACBOX Standard Domain\u003C\u002Fstrong>: Nothing changes here regarding the type of update – the certificate for the standard domain (multiple domains in the future – see below) is automatically updated via the online update.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Standard Domain from White Label Partners\u003C\u002Fstrong>: To guarantee the smoothest possible process, we offer white label partners the option for us to automatically update short-lived certificates and distribute them via our update servers. To do this, a partner only needs to create a special `CNAME` DNS entry so that we are authorized to update the certificate for these domains.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Custom Domain\u003C\u002Fstrong>:\n\u003Cul>\n\u003Cli>3.1 If the certificate is to be updated on the IACBOX itself, this is only possible via the ACME DNS challenge. The IACBOX will receive an ACME client during the course of v24 that will make this possible.\u003C\u002Fli>\n\u003Cli>3.2 If the certificate is renewed externally, for example because it is a wildcard certificate also used on other systems, then in the future a certificate can also be installed via the \u003Cstrong>Batch API\u003C\u002Fstrong>. This allows certificates to be copied and installed on the IACBOX using simple scripts after their renewal.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Ch3>How does automatic certificate renewal work?\u003C\u002Fh3>\n\u003Cp>The Let’s Encrypt initiative was a pioneer of automated certificate renewal. It made standard, domain-validated certificates available to everyone free of charge. These certificates currently apply for 90 days. The ACME protocol was invented for the automated issuance and renewal of certificates. \u003Cstrong>ACME\u003C\u002Fstrong> stands for \u003Cstrong>Automatic Certificate Management Environment\u003C\u002Fstrong> and is a protocol that allows certificates to be automatically created, managed, and updated. There are also proprietary automation methods from other CAs. However, ACME is an open standard supported by various CAs.\u003C\u002Fp>\n\u003Cp>In order to validate a domain, you must prove that you own the domain and have control over the server or domain. Originally, ACME only supported the so-called HTTP challenge (= proof). This challenge works by placing a special file on the server, which the CA server then requests. If the file exists and has the correct content, the certificate is issued.\u003C\u002Fp>\n\u003Cp>However, for servers like the IACBOX, which are usually connected to the network behind a firewall without a public IP address, this does not work, or at least not without port forwarding. Therefore, the DNS challenge was introduced later. This challenge works by creating a special DNS entry, which the CA server then retrieves. If the entry exists and the value matches, the certificate is issued.\u003C\u002Fp>\n\u003Cp>To do this, however, the DNS provider used must provide an API through which DNS entries can be created and deleted.\u003C\u002Fp>\n\u003Ch3>Additional new standard domains\u003C\u002Fh3>\n\u003Cp>At this point, we can announce another innovation – there will soon be \u003Cstrong>two new standard domains\u003C\u002Fstrong> available for free that can be selected on every IACBOX. These new domains are shorter, which is particularly helpful for login links in emails and SMS. Furthermore, the IACBOX is also used in many locations where WiFi users cannot be referred to as “guests” (e.g., in hospitals). These new domains offer a more general name here and, through a wildcard certificate, also the possibility to determine the sub-domain yourself.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>*.iacbox.surf\u003C\u002Fli>\n\u003Cli>*.login.surf\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>The previous standard domain hotspot.internet-for-guests.com will remain for the medium term. However, the certificate for this domain will also be switched to a short-lived certificate in 2026.\u003C\u002Fp>\n\u003C\u002Fdiv>\n\u003Ch3>Outlook\u003C\u002Fh3>\n\u003Cp>There is still enough time to adjust to short-lived certificates. However, administrators who operate a large number of services are already beginning their planning now. In any case, the IACBOX will be prepared in time with various methods for certificate renewal. We will inform you as soon as there is news on this.\u003C\u002Fp>\n\u003Cp>Stay secure and up to date with IACBOX Software Maintenance.\u003C\u002Fp>\n",{"quicklinks":511},{"de_DE":1431},{"locale":494,"id":1432,"slug":1433,"post_title":1434,"href":1435},8883,"gueltigkeit-von-tls-zertifikaten-wird-verkuerzt","Gültigkeit von TLS Zertifikaten wird verkürzt","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fgueltigkeit-von-tls-zertifikaten-wird-verkuerzt\u002F",{"self":1437,"collection":1442,"about":1444,"version-history":1446,"predecessor-version":1449,"wp:attachment":1453,"wp:term":1456,"curies":1459},[1438],{"href":1439,"targetHints":1440},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10506",{"allow":1441},[502],[1443],{"href":569},[1445],{"href":572},[1447],{"count":386,"href":1448},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10506\u002Frevisions",[1450],{"id":1451,"href":1452},10507,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10506\u002Frevisions\u002F10507",[1454],{"href":1455},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10506",[1457],{"taxonomy":585,"embeddable":511,"href":1458},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10506",[1460],{"name":528,"href":529,"templated":511},{"wp:term":1462},[1463],[1464],{"id":1088,"link":1133,"name":1134,"slug":1135,"taxonomy":585,"acf":1465,"_links":1466},[],{"self":1467,"collection":1471,"about":1473,"wp:post_type":1475,"curies":1477},[1468],{"href":1140,"targetHints":1469},{"allow":1470},[502],[1472],{"href":605},[1474],{"href":608},[1476],{"href":1149},[1478],{"name":528,"href":529,"templated":511},{"id":1480,"date":1481,"date_gmt":1481,"guid":1482,"modified":1484,"modified_gmt":1484,"slug":1485,"status":462,"type":461,"link":1486,"title":1487,"content":1489,"excerpt":1490,"featured_media":379,"template":11,"meta":1491,"categories":1492,"class_list":1493,"blocks":1495,"acf":1500,"wpml_current_locale":491,"wpml_translations":1501,"_links":1504,"_embedded":1529},10508,"2024-09-30T16:15:13",{"rendered":1483},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fhardware-update\u002F","2026-11-09T14:03:19","hardware-update","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fhardware-update\u002F",{"rendered":1488},"Hardware Update",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[1088],[1494,461,548,474,475,1091],"post-10508",[1496],{"name":552,"id":1497,"fields":1498},"acf\u002Fwysiwyg_6af3fe8018588",{"variant":555,"border":466,"wysiwyg":1499},"\u003Cp>After several years, HPE has completely refreshed its ProLiant server line and relaunched it as the 11th generation. The 10th generation has already been EoS (End of Sales) for a few months, and availability is slowly but surely becoming uncertain. For this reason, we have updated our large rack servers to the new models.\u003C\u002Fp>\n\u003Ch3>Hard drives\u003C\u002Fh3>\n\u003Cp>Effective immediately, we will only install \u003Cstrong>SSD\u003C\u002Fstrong> (solid-state disk) drives. Prices are still higher than for conventional hard drives, but already low enough that you will not want to do without the performance boost.\u003C\u002Fp>\n\u003Ch3>Network ports\u003C\u002Fh3>\n\u003Cp>There is also good news regarding network ports: all servers now have \u003Cstrong>4x 1GB RJ45 network ports\u003C\u002Fstrong>, so in future there will no longer be any need to install an additional network card for the optional \u003Cstrong>management LAN\u003C\u002Fstrong>.\u003Cbr \u002F>We will permanently reserve one of the 4 ports for \u003Cstrong>iLO management\u003C\u002Fstrong> so that the server can be conveniently administered remotely.\u003C\u002Fp>\n\u003Ch3>Chassis \u002F form factor\u003C\u002Fh3>\n\u003Cp>– All three of the following HPE servers are 19″ rack servers with one rack unit (1U).\u003Cbr \u002F>– All servers are supplied with rack rails.\u003C\u002Fp>\n\u003Ch3>Memory \u002F RAM\u003C\u002Fh3>\n\u003Cp>All servers now have at least \u003Cstrong>16GB DDR5 memory\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Ch3>Power Server\u003C\u002Fh3>\n\u003Cp>The Power Server is still based on a DL20, now updated to Gen11 with more memory (16GB) and a faster \u003Cstrong>SSD\u003C\u002Fstrong> drive. The new \u003Cstrong>quad-core Xeon\u003C\u002Fstrong> CPU now also supports \u003Cstrong>Hyper-Threading\u003C\u002Fstrong> (4 cores, 8 threads) and is significantly faster than the previous model.\u003C\u002Fp>\n\u003Cp>– Quad-core Intel Xeon processor (4C\u002F8T)\u003Cbr \u002F>– 16 GB RAM\u003Cbr \u002F>– 960GB SSD drive (LFF, non-hot-plug)\u003Cbr \u002F>– 4x 1Gbit network ports\u003C\u002Fp>\n\u003Ch3>Performance Server\u003C\u002Fh3>\n\u003Cp>This model is also based on an updated DL20 Gen11 with a better CPU. The Performance Server is recommended for up to 1,500 concurrent users.\u003C\u002Fp>\n\u003Cp>– Six-core Intel Xeon (6C\u002F12T)\u003Cbr \u002F>– 16 GB RAM\u003Cbr \u002F>– 960GB SSD drive (SFF, hot-plug)\u003Cbr \u002F>– 4x 1Gbit network ports\u003Cbr \u002F>– Optional 2-port 10Gbit network card, with either copper (RJ45) or SFP+ ports\u003C\u002Fp>\n\u003Ch4>RAID no longer available\u003C\u002Fh4>\n\u003Cp>Due to low demand combined with the high effort required for availability checks and procurement, we have decided to stop offering the optional RAID kit.\u003C\u002Fp>\n\u003Ch3>High Performance Server\u003C\u002Fh3>\n\u003Cp>The High Performance Server is the largest model in our range and, in addition to top performance, also offers redundancy for drives and power supplies. This server is recommended from 1,500 concurrent users.\u003C\u002Fp>\n\u003Cp>– 16-core AMD EPYC (16C\u002F32T)\u003Cbr \u002F>– 32GB RAM\u003Cbr \u002F>– 2 redundant power supplies\u003Cbr \u002F>– Hardware RAID 6 or 10 with cache and battery, with 4 SSD drives (SFF, hot-plug)\u003Cbr \u002F>– Incl. 2-port 10Gbit network card, with either copper (RJ45) or SFP+ ports\u003C\u002Fp>\n\u003Ch3>On-site service\u003C\u002Fh3>\n\u003Cp>The 3 HPE servers come with a 3-year base warranty. Optionally, 3 or 5 years of on-site service is also available, including a shorter response time than the base warranty (next business day). Service handling continues to be provided directly by HPE.\u003C\u002Fp>\n\u003Ch2>LITE, Basic, Advanced Server\u003C\u002Fh2>\n\u003Cp>There have also been changes to the mini PCs and smaller rack servers that are worth a closer look.\u003C\u002Fp>\n\u003Ch3>Goodbye LITE Server\u003C\u002Fh3>\n\u003Cp>The small LITE Server (APU\u002Fpcengines) has been retired and can no longer be purchased from us. It served well for many years, but is now clearly outperformed by its larger sibling, the LITE Plus (see below).\u003C\u002Fp>\n\u003Ch3>LITE Plus\u003C\u002Fh3>\n\u003Cp>The LITE Plus Server has now gained a new fan base among our customers, who greatly appreciate the monitor connection so they do not have to deal with serial connections when something goes wrong. In addition to a CPU that is twice as fast, the additional network ports and the robust chassis are also popular features.\u003C\u002Fp>\n\u003Cp>– Dual-core Intel i5 (2C\u002F4T)\u003Cbr \u002F>– 4GB RAM\u003Cbr \u002F>– 64GB SSD\u003Cbr \u002F>– 4x 1Gbit network ports\u003C\u002Fp>\n\u003Ch3>Basic Server\u003C\u002Fh3>\n\u003Cp>The Basic Server is the smallest 19″ rack server in our range. It offers a fast CPU and also has 8 network ports, which for some customers has made an additional switch unnecessary. It is well suited wherever there is space for the somewhat unusual downward-facing fan exhaust. If you are concerned about overheating, the slightly larger model, the Advanced Server, is the better choice.\u003C\u002Fp>\n\u003Cp>– Quad-core Intel i5 (4C\u002F8T)\u003Cbr \u002F>– 4GB RAM\u003Cbr \u002F>– 120GB SSD\u003Cbr \u002F>– 8x 1Gbit network ports\u003C\u002Fp>\n\u003Ch3>Advanced Server\u003C\u002Fh3>\n\u003Cp>The Advanced Server is a small 19″ rack server positioned in price above the Basic Server and below the Power Server. Its major advantage is having two fans at the rear, allowing it to dissipate heat better than the more compact Basic Server. At the same time, it is not as loud as its larger HPE counterparts.\u003C\u002Fp>\n\u003Cp>– Quad-core Intel i5 (4C\u002F8T)\u003Cbr \u002F>– 8GB RAM\u003Cbr \u002F>– 500GB SSD\u003Cbr \u002F>– 6x 1Gbit network ports\u003C\u002Fp>\n\u003Ch3>Warranty\u003C\u002Fh3>\n\u003Cp>The 3 small servers—LITE Plus, Basic and Advanced Server—come with a \u003Cstrong>2-year return-to-base warranty\u003C\u002Fstrong>. In the event of defects within this period, you can send the device to the manufacturer in Germany. Since the manufacturer only provides the 2-year warranty from the purchase date, storage on our side may reduce the warranty by up to 6 months; therefore, we guarantee \u003Cstrong>up to 18 months of warranty\u003C\u002Fstrong>. Due to the low hardware costs of these models, it is advisable for partners with many customers to keep a replacement device on hand in order to respond quickly.\u003C\u002Fp>\n\u003Ch2>Bring your own server hardware\u003C\u002Fh2>\n\u003Cp>We support a wide range of standard server hardware available on the market. As a rule of thumb: if the server is certified for one of the major Linux distributions (RedHat, SuSE, Ubuntu, …), there is a good chance that IACBOX will also run on it. If you already have the hardware you want on site, a quick IACBOX installation will immediately show whether everything works. If not, it is often just a missing driver that needs to be loaded—please contact our support team, who will help you clarify whether this hardware can be supported in the future.\u003C\u002Fp>\n\u003Ch2>VMs\u003C\u002Fh2>\n\u003Cp>For some, the best hardware is no (separate) hardware. More and more customers run IACBOX on VMs (vmWare, HyperV, Linux\u002FKVM-based hypervisors such as Proxmox, OpenStack, Nutanix, …). Depending on the features used, IACBOX supports up to 1,000 concurrent users—or even more with sufficient dedicated resources assigned.\u003C\u002Fp>\n\u003Ch2>Questions?\u003C\u002Fh2>\n\u003Cp>If you are unsure when choosing the right hardware, please contact our technical support at support@iacbox.com, who will be happy to assist you with your decision.\u003C\u002Fp>\n",{"quicklinks":511},{"de_DE":1502},{"locale":494,"id":1503,"slug":1485,"post_title":1488,"href":1483},8884,{"self":1505,"collection":1510,"about":1512,"version-history":1514,"predecessor-version":1517,"wp:attachment":1521,"wp:term":1524,"curies":1527},[1506],{"href":1507,"targetHints":1508},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10508",{"allow":1509},[502],[1511],{"href":569},[1513],{"href":572},[1515],{"count":386,"href":1516},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10508\u002Frevisions",[1518],{"id":1519,"href":1520},10509,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10508\u002Frevisions\u002F10509",[1522],{"href":1523},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10508",[1525],{"taxonomy":585,"embeddable":511,"href":1526},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10508",[1528],{"name":528,"href":529,"templated":511},{"wp:term":1530},[1531],[1532],{"id":1088,"link":1133,"name":1134,"slug":1135,"taxonomy":585,"acf":1533,"_links":1534},[],{"self":1535,"collection":1539,"about":1541,"wp:post_type":1543,"curies":1545},[1536],{"href":1140,"targetHints":1537},{"allow":1538},[502],[1540],{"href":605},[1542],{"href":608},[1544],{"href":1149},[1546],{"name":528,"href":529,"templated":511},{"id":1548,"date":1549,"date_gmt":1549,"guid":1550,"modified":1552,"modified_gmt":1552,"slug":1553,"status":462,"type":461,"link":1554,"title":1555,"content":1557,"excerpt":1558,"featured_media":379,"template":11,"meta":1559,"categories":1560,"class_list":1561,"blocks":1563,"acf":1572,"wpml_current_locale":491,"wpml_translations":1573,"_links":1579,"_embedded":1604},10510,"2024-07-29T15:53:35",{"rendered":1551},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002F6-tips-to-make-your-guest-wifi-a-success-factor\u002F","2026-11-09T14:03:21","6-tips-to-make-your-guest-wifi-a-success-factor","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002F6-tips-to-make-your-guest-wifi-a-success-factor\u002F",{"rendered":1556},"6 tips to make your guest WiFi a success factor",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[545],[1562,461,548,474,475,549],"post-10510",[1564,1568],{"name":552,"id":1565,"fields":1566},"acf\u002Fwysiwyg_6af3fe8021557",{"variant":555,"border":466,"wysiwyg":1567},"\u003Cp>\u003Cstrong>How to get the most out of your guest WiFi!\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>WiFi as a technology is already over 30 years old, and it is still the go-to choice when it comes to HSIA and straightforward, high-performance internet access. What looks so simple at home, however, is significantly more complex in the case of a public hotspot and involves considerable effort.\u003C\u002Fp>\n\u003Cp>In return, guest WiFi offers opportunities like hardly any other medium (spoiler: tip #6 may be the most important of all).\u003C\u002Fp>\n\u003Cp>Is there a more direct digital customer touchpoint than an on-site user, smartphone in hand, looking at the login page? Of course, the rest of the customer experience should also be consistent and meet expectations—and that has a lot to do with a professional concept.\u003C\u002Fp>\n\u003Cp>Please read our 6 tips carefully. You will see that they are easy to implement and have great potential to significantly improve your guest WiFi.\u003C\u002Fp>\n\u003Chr>\n\u003Ch2>#1 – A job for professionals\u003C\u002Fh2>\n\u003Cp>Would you consider planning a complex building without an architect? Hardly. Perhaps you can still order a single-family home from a catalogue, but even then you need at least a master builder to carry out the work.\u003C\u002Fp>\n\u003Cp>With WiFi, it is similar. It is a radio technology and therefore a complex matter that is difficult for non-experts to fully understand. It is by no means enough to mount access points on every corner and hang up a series of repeaters.\u003C\u002Fp>\n\u003Cp>Before you spend any money on hardware, a professional will first analyse the so-called site survey. This takes local conditions into account, such as the building structure, but also where and how many connections are expected with which data rates, etc. With their expertise, a professional designs the best possible guest network for you—saving you hard cash, and a lot of hassle or poor reviews from dissatisfied guests.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Tip 1: \u003C\u002Fstrong>\u003Cstrong>Before you provide your property, your school, the hotel, a retirement home or nursing home with WiFi, take the time and let professionals do the work. As this is a significant investment in most cases, this step should \u003C\u002Fstrong>\u003Cstrong>definitely be done\u003C\u002Fstrong> in advance.\u003C\u002Fp>\n\u003Ch2>#2 – Take a methodical approach\u003C\u002Fh2>\n\u003Cp>If you have not yet taken the time to consider what exactly you want to achieve with your WiFi offering, a professional will now require this from you. Every hour you invest in a concept for your WiFi will pay off many times over.\u003C\u002Fp>\n\u003Cp>The key cornerstones are:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Who uses the WiFi? Booked guests, walk-ins, employees, day visitors, etc.\u003Cbr \u002F>This determines whether and how precisely it is verified who these guests are, and also which use policies should apply to them: authentication, unrestricted access, web filtering, acceptance of terms, payment, etc.\u003C\u002Fli>\n\u003Cli>How many guests will be online at the same time? On arrival days, at events, during business hours, … The performance of the infrastructure must be aligned with this maximum. In the same context, it is also important to consider what expectations guests have when they go online. Infrastructure and uplink must match the expected data rates. Are email and social media sufficient, does a learning platform need to be reachable, or do streaming services need to run? Professional software tools such as IACBOX make it possible to manage expectations, for example via Basic and Premium tickets, free or paid, etc.\u003C\u002Fli>\n\u003Cli>How should the company interact with users? Branding on the login page, content provided for everyone, redirects to surveys\u002Foffers, etc.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Tip #2: Take the time to develop a well-thought-out concept. It always pays off: optimised functionality, maximum benefit for the operator, improved guest satisfaction, and an excellent communication and marketing tool. \u003C\u002Fstrong>\u003C\u002Fp>\n\u003Ch2>#3 – Stay independent!\u003C\u002Fh2>\n\u003Cp>Depending on the scope of the WiFi project, a comprehensive system architecture may be required, with servers, multiple access points and switches. To ensure this investment is sustainable, you should check:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>What needs to be considered if the infrastructure changes: extensions and additions, a new outdoor area, etc.?\u003C\u002Fli>\n\u003Cli>Is the infrastructure scalable—can different brands\u002Fmodels be combined without loss of functionality?\u003C\u002Fli>\n\u003Cli>Can the WiFi software used to manage guest access continue to be used if you change brands, and can it be expanded if user numbers increase—and can it be integrated with other software tools such as CRM, PMS or user-data backends?\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Whenever possible, it is better to rely on a solution—both for individual hardware components and for the software gateway—that works in a vendor-agnostic way.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Tip 3:\u003C\u002Fstrong> \u003Cstrong>Rule out potential vendor lock-in from the outset. This will save you time, money and stress. Keep in mind that your software investment not only keeps you flexible across different hardware systems, but also ensures your trained staff remain competent in the long term.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Ch2>#4 – Imagine: John Lennon’s WiFi\u003C\u002Fh2>\n\u003Cp>You know the situation: During a stay at a city hotel, when searching for available WiFi networks your smartphone shows a selection from “Hilton 1” to “Hilton 5”—often even those of the neighbouring Novotel. How convenient it is when you have been told in advance what the guest network is called—or, even better, when you can tell from the name which one will give you access: “Hilton 5th floor guest WiFi”.\u003C\u002Fp>\n\u003Cp>The network name, also called the SSID (Service Set Identifier), therefore plays an important role. For the end user—whether a hotel guest or a museum visitor—the WiFi name should be unambiguous and easy to identify. Some devices and\u002For software, such as IACBOX, also support multiple SSIDs, allowing you to offer different virtual local area networks (VLANs).\u003C\u002Fp>\n\u003Cp>Because the purpose of the WiFi is not always access to the entire internet. It may also be limited to specific areas (learning platforms, patient information, online ordering or reservation systems, etc.). This should also be recognisable at first glance for the guest or user: “Online reservation” or “Patient portal login” would be examples.\u003C\u002Fp>\n\u003Cp>How would John Lennon have handled it if WiFi had existed back then? “Backstage VIP access” would have said it all on tour, or “Abbey Road fan page” in the studio. At the London residence perhaps “Yoko only”? Who knows.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Tip 4: \u003C\u002Fstrong>\u003Cstrong>Let names speak for themselves and name your WiFi SSID so that it is easy for the respective target group to recognise. Follow the three golden rules for the perfect SSID. Your professional will help you with this, but the meaningful naming should come from you.\u003C\u002Fstrong> \u003C\u002Fp>\n\u003Ch2>#5 – Optimise the available bandwidth\u003C\u002Fh2>\n\u003Cp>Even in the age of data flat rates, not everything that glitters is gold. Internet service providers like to advertise with superlatives, but in very few cases do these match reality 100%.\u003C\u002Fp>\n\u003Cp>When providing WiFi internet access, it is particularly important to allocate the available bandwidth in such a way that as many guests as possible receive enough to meet their expectations. It goes without saying that streaming services consume more than simply checking email. So it plays a decisive role how many and which connections are to be expected simultaneously in your guest network. A professional will also help you here with their assessments.\u003C\u002Fp>\n\u003Cp>And as soon as it is clear that limited resources need to be allocated, a professional WiFi gateway helps you apply different user policies. A budget booker may not be allowed to consume as much as a premium guest, and perhaps no data-intensive software updates or WiFi calls—intended only to reduce the load on mobile network operators—should run over your network. The configuration options of intelligent captive portals such as IACBOX help with this.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Tip 5: Manage bandwidth, especially during peak usage. This creates the basis for satisfied WiFi users.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Ch2>#6 – Use guest WiFi as a customer touchpoint\u003C\u002Fh2>\n\u003Cp>And now to perhaps the most important tip of all: \u003Cstrong>Use\u003C\u002Fstrong> the potential of your guest WiFi! Attention is a scarce and valuable commodity in our information-saturated age. Where else do you have a guaranteed interaction when you address a customer?\u003C\u002Fp>\n\u003Cp>No matter what the WiFi login page looks like, \u003Cem>every guest pauses there briefly\u003C\u002Fem> to see what needs to be done: click a button, enter access data… In that moment, you have their \u003Cstrong>full attention and readiness to act\u003C\u002Fstrong>. Depending on the situation, they will also appreciate information and engage with it—\u003Cstrong>provided you offer them added value\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Cp>A hotel guest may find regional events interesting and might also download an app if it gives them benefits when booking wellness services. The customer in a shop is interested in the latest offers; the patient in an outpatient clinic is interested in appointments, expected waiting time, etc.\u003C\u002Fp>\n\u003Cp>But how do you provide this added value without being excessively occupied with time-consuming content editing and maintaining media content?\u003C\u002Fp>\n\u003Cp>A flexible captive portal such as IACBOX works via interfacing with systems that not only provide content and messaging tools for use as an up- or cross-selling tool, for customer retention or review management, but also offer various analytics and fully leverage the potential of WiFi as a marketing tool.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Tip 6: Get more out of your guest WiFi. \u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Would you like some examples? \u003Ca href=\"https:\u002F\u002Fwww.iacbox.com\u002Fblog\u002F6-tipps-die-ihr-gaeste-wlan-zum-erfolgsfaktor-machen\u002F#goto-straiv\">straiv\u003C\u002Fa> and \u003Ca href=\"#goto-guestnet\">Guestnet\u003C\u002Fa>\u003C\u002Fp>\n\u003Chr>\n",{"name":552,"id":1569,"fields":1570},"acf\u002Fwysiwyg_6af3fe802190a",{"variant":555,"border":511,"wysiwyg":1571},"\u003Cp>\u003Cstrong>Three golden rules for the perfect SSID\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Col>\n\u003Cli>The SSID should be max. 32 characters long. No minimum is specified.\u003C\u002Fli>\n\u003Cli>The SSID should not begin or end with a space.\u003C\u002Fli>\n\u003Cli>Avoid special characters as much as possible—especially German umlauts.\u003C\u002Fli>\n\u003C\u002Fol>\n\u003Chr>\n",{"quicklinks":511},{"de_DE":1574},{"locale":494,"id":1575,"slug":1576,"post_title":1577,"href":1578},8885,"6-tipps-die-ihr-gaeste-wlan-zum-erfolgsfaktor-machen","6 Tipps, die ihr Gäste-WLAN zum Erfolgsfaktor machen","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002F6-tipps-die-ihr-gaeste-wlan-zum-erfolgsfaktor-machen\u002F",{"self":1580,"collection":1585,"about":1587,"version-history":1589,"predecessor-version":1592,"wp:attachment":1596,"wp:term":1599,"curies":1602},[1581],{"href":1582,"targetHints":1583},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10510",{"allow":1584},[502],[1586],{"href":569},[1588],{"href":572},[1590],{"count":386,"href":1591},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10510\u002Frevisions",[1593],{"id":1594,"href":1595},10513,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10510\u002Frevisions\u002F10513",[1597],{"href":1598},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10510",[1600],{"taxonomy":585,"embeddable":511,"href":1601},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10510",[1603],{"name":528,"href":529,"templated":511},{"wp:term":1605},[1606],[1607],{"id":545,"link":593,"name":594,"slug":595,"taxonomy":585,"acf":1608,"_links":1609},[],{"self":1610,"collection":1614,"about":1616,"wp:post_type":1618,"curies":1620},[1611],{"href":600,"targetHints":1612},{"allow":1613},[502],[1615],{"href":605},[1617],{"href":608},[1619],{"href":611},[1621],{"name":528,"href":529,"templated":511},{"id":1623,"date":1624,"date_gmt":1624,"guid":1625,"modified":1627,"modified_gmt":1627,"slug":1628,"status":462,"type":461,"link":1629,"title":1630,"content":1632,"excerpt":1633,"featured_media":379,"template":11,"meta":1634,"categories":1635,"class_list":1636,"blocks":1638,"acf":1729,"wpml_current_locale":491,"wpml_translations":1730,"_links":1735,"_embedded":1760},10514,"2024-06-22T11:15:15",{"rendered":1626},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fwifi-frustration-on-vacation-it-doesnt-have-to-be-that-way-we-think\u002F","2026-11-09T14:04:37","wifi-frustration-on-vacation-it-doesnt-have-to-be-that-way-we-think","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fwifi-frustration-on-vacation-it-doesnt-have-to-be-that-way-we-think\u002F",{"rendered":1631},"WiFi frustration on vacation? It doesn’t have to be that way, we think.",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[696],[1637,461,548,474,475,699],"post-10514",[1639,1643,1664,1668,1690,1694],{"name":552,"id":1640,"fields":1641},"acf\u002Fwysiwyg_6af3fe802d767",{"variant":555,"border":466,"wysiwyg":1642},"\u003Ch2>WiFi frustration on vacation? It doesn’t have to be that way—at least, not necessarily.\u003C\u002Fh2>\n\u003Cp>Summer is here, and with it, a \u003Cstrong>well-deserved vacation\u003C\u002Fstrong>. You’ve been looking forward to 14 days in Fiji or the Maldives for months, smiling smugly at the thought of how photogenic those pictures of flour-white palm beaches and sparkling turquoise surf will spice up your Facebook profile. If Grandma misses her dear grandchildren, you can always video chat for a bit—there’s \u003Cem>free WiFi\u003C\u002Fem>!\u003C\u002Fp>\n\u003Cp>But haven’t you also experienced that reality on the ground looks a bit different? In paradise resorts, especially far from civilization, free WiFi is standard, but the \u003Cem>speed often leaves much to be desired.\u003C\u002Fem> Even on the plane, even in the latest A380, the connection might run quite well at first, but over time it starts to falter. You’d rather download that email image attachment later after all.\u003C\u002Fp>\n\u003Cp>Arriving at the hotel, you’re standing in line at the check-in counter. \u003Cstrong>An ideal moment—before it’s your turn, you send a first snapshot\u003C\u002Fstrong> to your loved ones back home, post on Facebook or Instagram, or check the World Cup scores. \u003Cem>Unfortunately, no luck\u003C\u002Fem>: the spinner (that little circle, donut, or other moving element that shows us the waiting time) spins forever, but the page remains white. No chance.\u003C\u002Fp>\n\u003Cp>That’s annoying, but let’s be honest—WiFi on a plane—\u003Cem>aren’t we all a bit spoiled?\u003C\u002Fem> Back home, with fiber optics in every house and a dial-up node two blocks away, such problems hardly exist. But at 10,000 m altitude over the ocean, or in a paradise bay on the smallest Seychelles island far from any urban civilization… \u003Cstrong>where do they actually get internet from anyway?\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Ch4>Where does the internet under the palm trees come from?\u003C\u002Fh4>\n\u003Cp>The internet connection that a hotel or any other business needs to offer “free WiFi” is \u003Cem>referred to by technicians as an uplink\u003C\u002Fem>. The hotel industry obtains this uplink from telecommunications or specialized broadband providers via fiber optic or, if not available, copper cables. You’ve probably guessed it: fiber optic cable is by far the most powerful. But copper isn’t bad either—if it reaches as far as the hotel is located.\u003C\u002Fp>\n\u003Cp>The most beautiful locations for the holiday hotel industry are not necessarily city centers, but often scenic areas in the mountains, in nature parks, and so on. \u003Cem>The more isolated the zone, the more often a radio network must bridge the gap from the end of the underground cable to the tourist resort.\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>And what about islands? Larger ones are often connected via \u003Cstrong>undersea cables\u003C\u002Fstrong>—here is an \u003Ca title=\"https:\u002F\u002Fwww.submarinecablemap.com\u002F\" href=\"https:\u002F\u002Fwww.submarinecablemap.com\u002F\" target=\"_blank\" rel=\"noopener\">interesting map of them\u003C\u002Fa>. For atolls, the cable usually only reaches the main island; after that, a radio network has to step in again—or a satellite, just like on a plane. However, that is a fairly expensive matter, and the bandwidth is limited.\u003C\u002Fp>\n\u003Cp>Since 2020, there has also been the first \u003Cstrong>non-wired internet access\u003C\u002Fstrong>, with which Elon Musk’s company SpaceX aims to provide high-speed internet worldwide in several expansion stages. Currently already available in many countries, the costs are still quite high, and not everyone wants to or can set up a satellite dish and wire it from outside to inside with a router. The higher latencies are also a problem for some internet applications, so it is (not yet) very likely that we, as guests, will go online via this network during a typical hotel stay.\u003C\u002Fp>\n",{"name":788,"id":1644,"fields":1645},"acf\u002Fmedia_6af3fe802d942",{"width":791,"image":1646},{"id":1647,"title":1648,"filename":1649,"filesize":1650,"url":1651,"link":1652,"alt":1653,"author":799,"description":11,"caption":11,"name":1654,"status":800,"uploaded_to":1655,"date":1656,"modified":1656,"mime_type":1657,"type":803,"subtype":1658,"width":1659,"height":1660,"orientation":806,"sizes":1661},8688,"SpacetrashTop-93165191","SpacetrashTop-93165191.jpeg",56090,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FSpacetrashTop-93165191.jpeg","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fwifi-frust-im-urlaub-muss-nicht-sein-finden-wir\u002Fspacetrashtop-93165191\u002F","Space trash around the globe","spacetrashtop-93165191",8687,"2026-09-24 12:20:35","image\u002Fjpeg","jpeg",632,335,{"thumbnail":1651,"thumbnail-width":808,"thumbnail-height":1662,"medium":1663,"medium-width":811,"medium-height":383,"medium_large":1651,"medium_large-width":1659,"medium_large-height":1660,"large":1651,"large-width":1659,"large-height":1660,"1536x1536":1651,"1536x1536-width":1659,"1536x1536-height":1660,"2048x2048":1651,"2048x2048-width":1659,"2048x2048-height":1660,"2600x2600":1651,"2600x2600-width":1659,"2600x2600-height":1660},80,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FSpacetrashTop-93165191-300x159.jpeg",{"name":552,"id":1665,"fields":1666},"acf\u002Fwysiwyg_6af3fe802fe4c",{"variant":555,"border":466,"wysiwyg":1667},"\u003Cp>Furthermore, quite a few satellites are still needed for the planned worldwide coverage. Individual \u003Cem>Starlink caravans\u003C\u002Fem> can now be observed in the night sky; several thousand are already in space.\u003C\u002Fp>\n\u003Cp>According to Musk’s plans, there should be 30,000. Critics complain about the increasing littering of space, the consequences of which we cannot yet estimate, as well as the concentration of power for such a communication infrastructure in the hands of a private individual.\u003C\u002Fp>\n",{"name":788,"id":1669,"fields":1670},"acf\u002Fmedia_6af3fe802ffe4",{"width":791,"image":1671},{"id":1672,"title":1673,"filename":1674,"filesize":1675,"url":1676,"link":1677,"alt":1678,"author":799,"description":11,"caption":11,"name":1679,"status":800,"uploaded_to":1655,"date":1680,"modified":1680,"mime_type":414,"type":803,"subtype":413,"width":993,"height":1681,"orientation":806,"sizes":1682},8689,"Tiefseekabel_Karte","Tiefseekabel_Karte.png",234872,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FTiefseekabel_Karte.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fwifi-frust-im-urlaub-muss-nicht-sein-finden-wir\u002Ftiefseekabel_karte\u002F","Karte mit Tiefseekabeln","tiefseekabel_karte","2026-09-24 12:20:37",652,{"thumbnail":1676,"thumbnail-width":808,"thumbnail-height":1683,"medium":1684,"medium-width":811,"medium-height":1685,"medium_large":1686,"medium_large-width":814,"medium_large-height":1687,"large":1688,"large-width":817,"large-height":1689,"1536x1536":1676,"1536x1536-width":993,"1536x1536-height":1681,"2048x2048":1676,"2048x2048-width":993,"2048x2048-height":1681,"2600x2600":1676,"2600x2600-width":993,"2600x2600-height":1681},74,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FTiefseekabel_Karte-300x148.png",148,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FTiefseekabel_Karte-768x380.png",380,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FTiefseekabel_Karte-1024x507.png",507,{"name":552,"id":1691,"fields":1692},"acf\u002Fwysiwyg_6af3fe8032820",{"variant":555,"border":466,"wysiwyg":1693},"\u003Ch2>Why is it stuttering and lagging?\u003C\u002Fh2>\n\u003Cp>Perhaps such power-political or ethical questions concern us less as users; it’s more about functionality. Aren’t these all \u003Cem>data highways\u003C\u002Fem> already? In part, yes, but just like \u003Cem>rush hour\u003C\u002Fem> on the highway, things can get tight in the satellite network or even in the most powerful cable when everyone is on the move at the same time. In the narrower copper cable alleys and at the intersections between technologies, nothing may move at all. This last piece of the path that the connection travels from the fiber optic highway to you and your device is what technicians like to call the \u003Cem>last mile\u003C\u002Fem>.\u003C\u002Fp>\n\u003Cp>You’ve already guessed it: this \u003Cem>last mile\u003C\u002Fem> also includes your free WiFi at the hotel. Well, and during the peak holiday season, it is of course booked up to the last room; moreover, all the other vacationers have the same idea as you: showing friends and relatives how great it is here.\u003C\u002Fp>\n\u003Cp>But don’t panic—you can do something: \u003Cem>Here are our tips on how to keep your vacation from turning into an internet fiasco.\u003C\u002Fem>\u003C\u002Fp>\n\u003Ch2>The WiFi Survival Guide for Smart Travelers\u003C\u002Fh2>\n\u003Cp>\u003Cstrong>1. Timing is everything.\u003C\u002Fstrong>\u003Cbr \u002F>Avoid peak times. By far the most common problems with slow connections result from \u003Cem>timeouts\u003C\u002Fem>—it simply takes too long for your device to get a response to a web request, and it therefore issues an \u003Cem>error message\u003C\u002Fem>. The best solution: \u003Cstrong>Surf when there’s not much going on!\u003C\u002Fstrong> Observe when most guests in the house are playing with their phones and avoid those times. Go to breakfast or dinner very early or very late, and handle your emails while the other guests are eating. \u003Cem>The fewer people on the network, the more bandwidth there is for you\u003C\u002Fem>. Do you like to stay up late? Perfect; when everyone is asleep, night owls have a clear path.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>2. The right location.\u003C\u002Fstrong>\u003Cbr \u002F>WiFi is influenced by various factors. It is a \u003Cem>radio technology.\u003C\u002Fem> The signals used can go through walls, but they also bounce off certain surfaces and can be absorbed by people and materials. Sometimes you have perfect reception in a certain spot, sometimes not. Walk around to see where the signal is strongest. \u003Cem>But note: you can have a perfect signal and still have no internet connection\u003C\u002Fem>: see #3.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>3. On\u002FOff relationship\u003C\u002Fstrong>\u003Cbr \u002F>The WiFi signal is good, but you’re still offline?\u003Cem> Then you should first open the browser—\u003C\u002Fem>just tap the Chrome\u002FExplorer\u002Fetc. icon on your smartphone, try to load any page (such as your favorite news site), and just wait to see what happens. In most hotels, a login page is displayed where you can enter the access data you received at check-in. Usually, you will find instructions on what to do next to gain access. If the attempt fails, close the browser, open it again, and try a different website. You can also deactivate WiFi on your phone and turn it back on. This can \u003Cstrong>fix the redirection problem\u003C\u002Fstrong> and bring you to the correct login page.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>4. Use the departure day.\u003Cbr \u002F>\u003C\u002Fstrong>In most resorts, there are specific arrival and departure days (often Saturday, but feel free to ask at reception). A whole group is standing at the counter checking out? It will take a while until the rooms are cleaned and occupied again; the next arrivals aren’t for a few hours. \u003Cstrong>Go for it—board the WiFi!\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>5. It’s all a matter of settings.\u003Cbr \u002F>\u003C\u002Fstrong>Depending on how many apps are active, your smartphone establishes several data connections simultaneously in the background. This can strain and slow down web access, especially when updates are involved. On most devices, these updates are downloaded automatically, which usually goes completely unnoticed by us.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Deactivate a few apps, or at least the automatic updates\u003C\u002Fstrong>. If absolutely necessary, let them run at night—that way you’ll have a freshly upgraded device when you wake up, and surfing will be smoother during the day.\u003C\u002Fp>\n\u003Cp>On Android devices, automatic app updates can be deactivated via the \u003Cem>Google Play Store\u003C\u002Fem> in the Settings menu. On Apple devices, scroll down in the Settings menu to the \u003Cem>iTunes & App Store\u003C\u002Fem> menu and deactivate automatic updates there.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>6. Be nice to the crew.\u003Cbr \u002F>\u003C\u002Fstrong>Most hotels do everything they can to ensure that you, as a demanding guest, have a functioning internet connection. They buy great software with bandwidth management like IACBOX, equip indoor and outdoor areas with good hardware coverage, etc. But if the cable connection is currently drowning in tropical rain, the controller loses its configuration due to a power outage, or a thunderstorm knocks out the radio antenna, they need time to fix everything. \u003Cem>The nearest network specialist is sometimes hundreds of kilometers away.\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Conclusion\u003C\u002Fstrong>: The staff usually can’t help it if the connection is poor or the network is overloaded, and we should also treat management with mercy if we can’t log in for once. Furthermore, the uplink or the technology in the house isn’t always to blame. Yes, exactly—\u003Cem>user errors\u003C\u002Fem> are also common. It could be the wrong email address, a wrong password, or just a typo. The smartphone itself is rarely the reason for a failed login, but unfavorable settings (e.g., Javascript deactivated) can certainly be responsible if it just won’t work.\u003C\u002Fp>\n\u003Cp>But a receptionist cannot be an \u003Cem>expert\u003C\u002Fem> in that—better to ask people when the fewest guests are online. With a bit of luck, they will know this from the WiFi software analytics. \u003Cstrong>And then try to log in again\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>7. Buy a premium package.\u003Cbr \u002F>\u003C\u002Fstrong>Some hotels and clubs offer \u003Cem>paid WiFi packages\u003C\u002Fem> with \u003Cem>higher bandwidth\u003C\u002Fem>. A good thing if you have to work every now and then while on vacation. Inquire at reception, and if there is a ticket with guaranteed bandwidth, then go for it. But be careful—in the event of a technical defect, even the \u003Cstrong>VIP ticket\u003C\u002Fstrong> won’t help, and avoiding the digital \u003Cem>rush hour\u003C\u002Fem> is still recommended.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>8. Please do not disturb.\u003Cbr \u002F>\u003C\u002Fstrong>\u003Cem>And if the WiFi fails completely?\u003C\u002Fem> Just let it be and enjoy the digital peace—nowadays there are tourist offers where expensive money is paid for offline time. After all, this is your long-awaited vacation! Email stress and communication overkill will catch up with you soon enough afterward. For now, go snorkeling, hiking, archery, or enjoy the sun with your loved ones.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Have a great vacation! We’re off then.\u003C\u002Fstrong>\u003C\u002Fp>\n",{"name":1695,"id":1696,"fields":1697},"acf\u002Fgallery","acf\u002Fgallery_6af3fe8032c0d",{"variation":1698,"columns":394,"gallery":1699},"grid",[1700,1717],{"id":1701,"title":1702,"filename":1703,"filesize":1704,"url":1705,"link":1706,"alt":11,"author":799,"description":11,"caption":11,"name":1707,"status":800,"uploaded_to":1655,"date":1708,"modified":1708,"mime_type":1657,"type":803,"subtype":1658,"width":1709,"height":1710,"orientation":806,"sizes":1711},8690,"Image,Of,Young,Pleased,Happy,Cheerful,Cute,Beautiful,Business,Woman","shutterstock_1506528020.jpg",654395,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_1506528020.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fwifi-frust-im-urlaub-muss-nicht-sein-finden-wir\u002Fimageofyoungpleasedhappycheerfulcutebeautifulbusinesswoman\u002F","imageofyoungpleasedhappycheerfulcutebeautifulbusinesswoman","2026-09-24 12:20:41",1000,667,{"thumbnail":1705,"thumbnail-width":808,"thumbnail-height":1712,"medium":1713,"medium-width":811,"medium-height":1714,"medium_large":1715,"medium_large-width":814,"medium_large-height":1716,"large":1705,"large-width":1709,"large-height":1710,"1536x1536":1705,"1536x1536-width":1709,"1536x1536-height":1710,"2048x2048":1705,"2048x2048-width":1709,"2048x2048-height":1710,"2600x2600":1705,"2600x2600-width":1709,"2600x2600-height":1710},100,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_1506528020-300x200.jpg",200,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_1506528020-768x512.jpg",512,{"id":1718,"title":1719,"filename":1720,"filesize":1721,"url":1722,"link":1723,"alt":11,"author":799,"description":11,"caption":11,"name":1724,"status":800,"uploaded_to":1655,"date":1725,"modified":1725,"mime_type":1657,"type":803,"subtype":1658,"width":1709,"height":1710,"orientation":806,"sizes":1726},8691,"Close,Up,Woman,Is,Sitting,Near,The,Pool,With,Laptop.","shutterstock_1102468898.jpg",668161,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_1102468898.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fwifi-frust-im-urlaub-muss-nicht-sein-finden-wir\u002Fcloseupwomanissittingnearthepoolwithlaptop\u002F","closeupwomanissittingnearthepoolwithlaptop","2026-09-24 12:20:45",{"thumbnail":1722,"thumbnail-width":808,"thumbnail-height":1712,"medium":1727,"medium-width":811,"medium-height":1714,"medium_large":1728,"medium_large-width":814,"medium_large-height":1716,"large":1722,"large-width":1709,"large-height":1710,"1536x1536":1722,"1536x1536-width":1709,"1536x1536-height":1710,"2048x2048":1722,"2048x2048-width":1709,"2048x2048-height":1710,"2600x2600":1722,"2600x2600-width":1709,"2600x2600-height":1710},"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_1102468898-300x200.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_1102468898-768x512.jpg",{"quicklinks":511},{"de_DE":1731},{"locale":494,"id":1655,"slug":1732,"post_title":1733,"href":1734},"wifi-frust-im-urlaub-muss-nicht-sein-finden-wir","WiFi-Frust im Urlaub? Muss nicht sein, finden wir.","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fwifi-frust-im-urlaub-muss-nicht-sein-finden-wir\u002F",{"self":1736,"collection":1741,"about":1743,"version-history":1745,"predecessor-version":1748,"wp:attachment":1752,"wp:term":1755,"curies":1758},[1737],{"href":1738,"targetHints":1739},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10514",{"allow":1740},[502],[1742],{"href":569},[1744],{"href":572},[1746],{"count":386,"href":1747},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10514\u002Frevisions",[1749],{"id":1750,"href":1751},10519,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10514\u002Frevisions\u002F10519",[1753],{"href":1754},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10514",[1756],{"taxonomy":585,"embeddable":511,"href":1757},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10514",[1759],{"name":528,"href":529,"templated":511},{"wp:term":1761},[1762],[1763],{"id":696,"link":747,"name":748,"slug":749,"taxonomy":585,"acf":1764,"_links":1765},[],{"self":1766,"collection":1770,"about":1772,"wp:post_type":1774,"curies":1776},[1767],{"href":754,"targetHints":1768},{"allow":1769},[502],[1771],{"href":605},[1773],{"href":608},[1775],{"href":763},[1777],{"name":528,"href":529,"templated":511},{"id":1779,"date":1780,"date_gmt":1780,"guid":1781,"modified":1783,"modified_gmt":1783,"slug":1784,"status":462,"type":461,"link":1785,"title":1786,"content":1788,"excerpt":1789,"featured_media":379,"template":11,"meta":1790,"categories":1791,"class_list":1792,"blocks":1794,"acf":1799,"wpml_current_locale":491,"wpml_translations":1800,"_links":1806,"_embedded":1831},10520,"2024-05-14T09:52:27",{"rendered":1782},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fwhat-do-software-subscriptions-have-to-do-with-nis2-or-the-cyber-resilience-act\u002F","2026-11-09T14:04:39","what-do-software-subscriptions-have-to-do-with-nis2-or-the-cyber-resilience-act","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fwhat-do-software-subscriptions-have-to-do-with-nis2-or-the-cyber-resilience-act\u002F",{"rendered":1787},"What do software subscriptions have to do with NIS2 or the Cyber Resilience Act?",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[1088],[1793,461,548,474,475,1091],"post-10520",[1795],{"name":552,"id":1796,"fields":1797},"acf\u002Fwysiwyg_6af3fe8055567",{"variant":555,"border":466,"wysiwyg":1798},"\u003Cp>To prevent misunderstandings: this is not an article that presumes to explain the aforementioned directives; there are already more than enough attempting to do so. This is about subscription services and the reasons why there will soon be no way around them. But why? What has changed since the days when one bought Windows 2.0, used it for decades, and installed it on the next generation’s first PC?\u003C\u002Fp>\n\u003Ch2>Manufacturer greed?\u003C\u002Fh2>\n\u003Cp>It was a long time ago when the necessary software for a computer was still supplied on floppy disks (remember those?) or CDs. Even then, a series of updates were usually required before commissioning, because all sorts of fixes appeared much more frequently than pre-packaged data media could be produced and distributed to retailers. Even then, customers sometimes complained about updates that felt like they took hours before one could finally get started with the new program. Improved software transmission options partially solved this problem, but new major versions were often only available for a fee, leading to occasional outcries from consumers regarding so-called forced updates.\u003C\u002Fp>\n\u003Cp>In the meantime, subscription services have long since become a standard business model. Apple has been leading the way for consumers for many years: “The Apple bundle for you and your family.” Streaming services work in a similar fashion. In other industries, however, people were much more hesitant. In the automotive sector, for example, experiments with functions on demand only began in the early 2020s. BMW attracted a lot of attention—not all of it positive—with its subscription for a warm backside (2022, for 17 euros a month), while the Tesla group had already established itself as a pioneer, offering acceleration boosters via in-app purchase—for an additional 1,800 euros, for instance, going from 0 to 100 km\u002Fh in 4.4 instead of 5 seconds! This allows the manufacturer to install functions as standard that the consumer can only use upon making a corresponding special payment.\u003C\u002Fp>\n\u003Cp>What was initially unfamiliar and sometimes viewed critically as a rip-off does, however, bring advantages, and not just for the manufacturer. For example, when buying a car, the customer does not need to worry extensively about optional equipment, just as with modular software. Features required later can be activated as needed. The younger generation of consumers has long since taken subscriptions for granted, and this triumph is continuing with even greater momentum in the corporate environment. There, the goal is often to outsource as much effort as possible that does not concern the core business—and in addition to software and\u002For computing power, this increasingly involves security and liability issues.\u003C\u002Fp>\n\u003Ch2>The digital transformation of crime\u003C\u002Fh2>\n\u003Cp>What is happening in cybercrime today could be called the flip side of the digital coin. How euphoric we were in the late 90s: no more phone books, no thick folders with masses of paper, fast and increasingly boundless communication with employees, friends, and relatives. Working wherever you want, and preferably wireless—that was how we imagined the brave new world.\u003C\u002Fp>\n\u003Cp>And today? On the whole, all of that has come true, but cyber-villains have benefited at least as much as the average consumer. Exploits are the name given to the malicious attack codes that serve as tools for criminals to exploit vulnerabilities in operating systems, apps, and browsers. Anyone familiar with the subject knows that such exploits circulate briskly on the darknet, even as complete kits, as a service, and for very little money.\u003C\u002Fp>\n\u003Cp>Depending on the prevalence of the affected software, the attack surface and potential for damage are considerable, with the attackers’ targets spanning the entire spectrum from spam to data or identity theft, ransomware attacks, espionage, fraud, or extortion. In 2022, for example, Microsoft recorded around 24 trillion threats per day in its systems worldwide, and the German \u003Ca href=\"https:\u002F\u002Fwww.bsi.bund.de\u002FDE\u002FService-Navi\u002FPublikationen\u002FLagebericht\u002Flagebericht_node.html\">BSI (Federal Office for Information Security)\u003C\u002Fa> registers an increase of around 25% compared to the previous year, with nearly 70 new vulnerabilities in software products every day. It gets worse: there is also a clear upward trend in the potential damaging effect of these vulnerabilities.\u003C\u002Fp>\n\u003Ch3>The politicization of corporate due diligence\u003C\u002Fh3>\n\u003Cp>Sooner or later, this development was bound to summon legislation. There are now definitions for criminal cybercrime offenses, investigative teams specializing in internet crime, competence centers, reporting offices, and regular reports. Public relations work to educate the population is just as much a part of this as the involvement of providers of digital services or products.\u003C\u002Fp>\n\u003Cp>And who should be liable for these risks? After all, your insurance also requires you to lock your car so as not to facilitate theft. In cybersecurity, this is regulated by EU directives such as \u003Ca href=\"http:\u002F\u002Feur-lex.europa.eu\u002Flegal-content\u002FEN\u002FTXT\u002F?uri=uriserv:OJ.L_.2016.194.01.0001.01.ENG&toc=OJ:L:2016:194:TOC\">NIS (Network and Information Security, 2016)\u003C\u002Fa>, and subsequently \u003Ca href=\"https:\u002F\u002Feur-lex.europa.eu\u002Flegal-content\u002FDE\u002FTXT\u002FPDF\u002F?uri=CELEX:32022L2555\">NIS-2 (2022)\u003C\u002Fa>. They apply to companies above a certain size that provide essential or important services. They are continuously expanded and improved.\u003C\u002Fp>\n\u003Cp>The \u003Ca href=\"https:\u002F\u002Fwww.digitalsme.eu\u002Fcyber-resilience-act-the-eu-strikes-a-deal-on-security-requirements-for-digital-products\u002F\">CRA (Cyber Resilience Act, 2023)\u003C\u002Fa> holds manufacturers of digital products accountable, including everyone down to SMEs. For the actual goal of better withstanding the general threat situation in the economy and society, it is only consistent if as many players as possible, right down to the users, cooperate. Complaints about a regulatory frenzy will not protect us from cybercriminals, and even the strictest duty of care on the part of manufacturers will partially come to nothing as long as we do not consistently use trustworthy, continuously maintained software and update it regularly.\u003C\u002Fp>\n\u003Cp>Accordingly, manufacturers must maintain expert teams for the maintenance and support of their products in the long term: employees for whom they also assume social responsibility and to whom they owe a duty of care and protection. One-off payments that include the cost of these resources are difficult to calculate. They would have to be very high or at least price the updates separately. Users would have to shoulder this burden: who wants to become a victim of hackers and, on top of that, be liable for damages to third parties due to neglected corporate due diligence?\u003C\u002Fp>\n\u003Cp>The subscription solves this task much more elegantly, especially in connection with modular software. The pricing can be designed so that it covers no more, but also no less, than the required effort.\u003C\u002Fp>\n\u003Cp>In the end, everyone is served: the manufacturer can fulfill its duty of care and maintain its product properly. The employed software developer can further develop their skills thanks to a secure and meaningful workplace. Customers and users can count on receiving prompt fixes for all emerging security gaps. Furthermore, in the case of complex software products, subscriptions often offer the advantage of not only continuously updated security but also all available improvements and innovations.\u003C\u002Fp>\n\u003Cp>At IACBOX, it has been part of the company philosophy for two decades to provide all users with the latest product, including all enhancements and new features. The subscription model ensures that this service can be maintained in the future and in compliance with all new directives.\u003C\u002Fp>\n",{"quicklinks":511},{"de_DE":1801},{"locale":494,"id":1802,"slug":1803,"post_title":1804,"href":1805},8889,"subscriptions-und-cra","Was haben Software Subscriptions mit NIS2 oder dem Cyber Resilience Act zu tun?","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fsubscriptions-und-cra\u002F",{"self":1807,"collection":1812,"about":1814,"version-history":1816,"predecessor-version":1819,"wp:attachment":1823,"wp:term":1826,"curies":1829},[1808],{"href":1809,"targetHints":1810},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10520",{"allow":1811},[502],[1813],{"href":569},[1815],{"href":572},[1817],{"count":386,"href":1818},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10520\u002Frevisions",[1820],{"id":1821,"href":1822},10521,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10520\u002Frevisions\u002F10521",[1824],{"href":1825},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10520",[1827],{"taxonomy":585,"embeddable":511,"href":1828},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10520",[1830],{"name":528,"href":529,"templated":511},{"wp:term":1832},[1833],[1834],{"id":1088,"link":1133,"name":1134,"slug":1135,"taxonomy":585,"acf":1835,"_links":1836},[],{"self":1837,"collection":1841,"about":1843,"wp:post_type":1845,"curies":1847},[1838],{"href":1140,"targetHints":1839},{"allow":1840},[502],[1842],{"href":605},[1844],{"href":608},[1846],{"href":1149},[1848],{"name":528,"href":529,"templated":511},{"id":1850,"date":1851,"date_gmt":1851,"guid":1852,"modified":1854,"modified_gmt":1854,"slug":1855,"status":462,"type":461,"link":1856,"title":1857,"content":1859,"excerpt":1860,"featured_media":379,"template":11,"meta":1861,"categories":1862,"class_list":1863,"blocks":1865,"acf":1870,"wpml_current_locale":491,"wpml_translations":1871,"_links":1877,"_embedded":1902},10522,"2024-01-31T11:28:37",{"rendered":1853},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Flogin-via-qr-code-simple-right\u002F","2026-11-09T14:04:41","login-via-qr-code-simple-right","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Flogin-via-qr-code-simple-right\u002F",{"rendered":1858},"Login via QR code … simple, right?",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[1088],[1864,461,548,474,475,1091],"post-10522",[1866],{"name":552,"id":1867,"fields":1868},"acf\u002Fwysiwyg_6af3fe805e0e6",{"variant":555,"border":466,"wysiwyg":1869},"\u003Ch2>Login via QR code… simple, right?\u003C\u002Fh2>\n\u003Cp>For many years, IACBOX has supported network authentication via QR code. A dedicated link containing the login credentials is generated as a QR code. In the past, users who first connected to the WiFi and then scanned the QR code were able to log in without entering user credentials. Pandemic management brought QR codes into the mainstream, and even seniors no longer mistake them for printing errors.\u003C\u002Fp>\n\u003Cp>For some time now, however—more precisely, a few OS updates later—\u003Cstrong>this no longer works with certain smartphones\u003C\u002Fstrong>. That is why we would like to explain the issue in more detail here.\u003C\u002Fp>\n\u003Ch3>What the guest\u002Fcustomer expects vs. what iOS and Android do\u003C\u002Fh3>\n\u003Cp>The guest sees a QR code on an internet ticket\u002Fvoucher and reasonably assumes that opening the QR code link will log them in automatically. Except it does not. \u003Cem>Why is that?\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>By design, end devices route network traffic exclusively through data connections that are recognized as functional at that moment. However, at this point, the end device cannot know that the link embedded in the QR code is intended to be accessed via a specific WiFi network, as it is not yet connected to it. We are faced with the classic chicken-and-egg problem. To make matters worse, in most cases (thanks to EU roaming), a functioning cellular connection is available, and an attempt is made to open the link over that connection instead. However, the link is intended for IACBOX and can only be processed by it if the data traffic runs through IACBOX.\u003C\u002Fp>\n\u003Cp>On the next attempt, tech-savvy users might connect to the WiFi first and then scan the QR code. Now the operating system detects that it is behind a captive portal that has not yet granted full access, and once again it will \u003Cem>not route the link through the WiFi\u003C\u002Fem>. This issue affects at least some current smartphones, particularly iOS devices.\u003C\u002Fp>\n\u003Cp>An additional complication is that some operating systems stop routing traffic over the WiFi connection to IACBOX once the captive browser is closed—an unavoidable step on smartphones when opening the camera or QR code scanner app.\u003C\u002Fp>\n\u003Ch3>Scanning QR codes directly in the browser\u003C\u002Fh3>\n\u003Cp>Software developers will naturally ask: why not simply embed camera access via JavaScript directly in the browser to scan the QR code? A fair point—and it works seamlessly in standard browsers, offering what would be an ideal solution. However, for security reasons, the captive browsers on iOS and Android restrict camera access. As smartphones are by far the most commonly used devices on WiFi networks, this leads directly to the issues described above.\u003C\u002Fp>\n\u003Ch3>WiFi QR codes\u003C\u002Fh3>\n\u003Cp>Fortunately, there is also a straightforward, non-standardized yet widely adopted text format for QR codes that contains WiFi parameters such as network name (SSID), encryption type, and password.\u003C\u002Fp>\n\u003Cp>`WIFI:S:HotelSonnenschein;T:WPA;P:SEHRGEHEIM`\u003C\u002Fp>\n\u003Cp>When formatted as a QR code, such text causes a smartphone to connect directly to the respective WiFi. However, this type of QR code only brings users \u003Cem>to the login page.\u003C\u002Fem> To date, it remains impossible to include device-specific credentials for the captive portal in this payload. Nonetheless, this is not necessarily a disadvantage.\u003C\u002Fp>\n\u003Ch3>Turning a compromise into an advantage\u003C\u002Fh3>\n\u003Cp>Generating a QR code that simply contains the WiFi connection parameters and directs the guest or customer to the login page is far from a disadvantage. First, it works reliably and avoids causing frustration through timeouts or error messages. \u003Cem>AND it prompts user interaction\u003C\u002Fem>.\u003C\u002Fp>\n\u003Cp>Many, if not most, IACBOX operators intentionally use the login page as a \u003Cem>customer touchpoint\u003C\u002Fem> to engage with guests or clients. When else do you have a \u003Cstrong>customer’s undivided attention\u003C\u002Fstrong>, coupled with a willingness to interact by entering data or granting consent? Such an opportunity should be leveraged, and this method enables exactly that once again.\u003C\u002Fp>\n\u003Cp>Since \u003Cstrong>Update 21.0-p21510 (Dec 2023)\u003C\u002Fstrong>, IACBOX has been capable of generating such WiFi QR codes. In WebAdmin under \u003Cem>Users\u002FTickets\u002FTicket Basic Settings\u003C\u002Fem>, tab: \u003Cem>QR-Code\u003C\u002Fem>, the \u003Cem>QR-Code Type\u003C\u002Fem> can now be set to \u003Cem>WiFi SSID\u003C\u002Fem>. A WiFi QR code will then be generated and printed automatically when creating tickets.\u003C\u002Fp>\n\u003Cp>Try it out for yourself. View the \u003Ca href=\"https:\u002F\u002Fsecure.asteas.com\u002Fmanual\u002F21.0\u002Fdocs\u002Fgetting-started\u002Fbasic-concepts\u002Fticket-defaults-advanced\u002F#qr-code\">>> detailed documentation in our manuals\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>We will continue monitoring this topic closely on your behalf to provide additional user-friendly options as soon as major operating system vendors support them.\u003C\u002Fp>\n",{"quicklinks":511},{"de_DE":1872},{"locale":494,"id":1873,"slug":1874,"post_title":1875,"href":1876},8890,"login-via-qr-code-ganz-einfach-oder","Login via QR Code … ganz einfach, oder?","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Flogin-via-qr-code-ganz-einfach-oder\u002F",{"self":1878,"collection":1883,"about":1885,"version-history":1887,"predecessor-version":1890,"wp:attachment":1894,"wp:term":1897,"curies":1900},[1879],{"href":1880,"targetHints":1881},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10522",{"allow":1882},[502],[1884],{"href":569},[1886],{"href":572},[1888],{"count":386,"href":1889},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10522\u002Frevisions",[1891],{"id":1892,"href":1893},10523,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10522\u002Frevisions\u002F10523",[1895],{"href":1896},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10522",[1898],{"taxonomy":585,"embeddable":511,"href":1899},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10522",[1901],{"name":528,"href":529,"templated":511},{"wp:term":1903},[1904],[1905],{"id":1088,"link":1133,"name":1134,"slug":1135,"taxonomy":585,"acf":1906,"_links":1907},[],{"self":1908,"collection":1912,"about":1914,"wp:post_type":1916,"curies":1918},[1909],{"href":1140,"targetHints":1910},{"allow":1911},[502],[1913],{"href":605},[1915],{"href":608},[1917],{"href":1149},[1919],{"name":528,"href":529,"templated":511},{"id":1921,"date":1922,"date_gmt":1922,"guid":1923,"modified":1925,"modified_gmt":1925,"slug":1926,"status":462,"type":461,"link":1927,"title":1928,"content":1930,"excerpt":1931,"featured_media":379,"template":11,"meta":1932,"categories":1933,"class_list":1934,"blocks":1936,"acf":1945,"wpml_current_locale":491,"wpml_translations":1946,"_links":1950,"_embedded":1975},10524,"2023-06-06T10:23:35",{"rendered":1924},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fiacbox-whats-next\u002F","2026-11-09T14:04:43","iacbox-whats-next","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fiacbox-whats-next\u002F",{"rendered":1929},"IACBOX, what’s next?",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[1088],[1935,461,548,474,475,1091],"post-10524",[1937,1941],{"name":552,"id":1938,"fields":1939},"acf\u002Fwysiwyg_6af3fe8063a3d",{"variant":555,"border":466,"wysiwyg":1940},"\u003Ch2>A look ahead at the new major version V24.0\u003C\u002Fh2>\n\u003Chr>\n\u003Ch2>UPDATE May 2024: IP ranges per VLAN\u003C\u002Fh2>\n\u003Cp>In addition to the medium to large-scale projects described below, we have integrated another one into the V24.0 workflow: in the future, it will be possible to \u003Cem>assign separate IP ranges to different VLANs\u003C\u002Fem>. This addresses a request from several customers who have integrated their IACBOX in a way that requires distinguishing between different user groups in the upstream. Combined with the recently rolled-out option to disable NAT, this opens up new possibilities, such as assigning different uplinks or security policies to user groups at the firewall, or generally taking advantage of modern \u003Cstrong>security appliances in combination with the IACBOX\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Chr>\n\u003Cp>While our current major version 21, with around 30 patch-level updates, is approaching its end of life, our development team is working hard on V24.\u003C\u002Fp>\n\u003Cp>V21 brought many innovations in user interface features, such as the completely new login page with editor. With V24, the focus shifts back under the hood. Here’s a preview of what’s coming in the next major version.\u003C\u002Fp>\n\u003Ch3>Version scheme\u003C\u002Fh3>\n\u003Cp>We have simplified the version scheme and will from now on use only the common scheme <Major>.<Minor>.<Patch>. The first release will accordingly be 24.0.0, the first patch-level update 24.0.1, and the first major feature update 24.1.0.\u003C\u002Fp>\n\u003Ch3>Base Linux system\u003C\u002Fh3>\n\u003Cp>The foundation of the \u003Cstrong>IACBOX\u003C\u002Fstrong> is our own Linux platform \u003Cstrong>\u003Cem>Frozentux\u003C\u002Fem>\u003C\u002Fstrong>, which has been completely overhauled once again. The main component is the Linux kernel, which has now been upgraded to the current LTS (long term support) version 6.1. Many standard Linux programs have also been updated alongside it. This brings not only current features and performance improvements, but also important security updates, including Openssl 3.1, PHP 8.1, Postgres 15, and much more.\u003C\u002Fp>\n\u003Ch3>DNS service\u003C\u002Fh3>\n\u003Cp>The previous DNS service has been completely replaced, allowing us to consolidate 3 components into a single DNS service. This not only increases throughput, but also lays the foundation for encrypted DNS protocols such as DoT (DNS over TLS) and DoH (DNS over HTTP2), which we plan to support in later V24 versions.\u003C\u002Fp>\n\u003Ch3>DNS filter\u003C\u002Fh3>\n\u003Cp>The DNS server also includes the DNS filter, which allows certain categories of websites to be filtered. We have cleaned up these categories, removed lists of domains that are no longer valid, and now also incorporate several additional lists. Going forward, the lists will once again be updated weekly on the server side.\u003C\u002Fp>\n\u003Ch3>HTTP proxy\u003C\u002Fh3>\n\u003Cp>The transparent HTTP proxy (squid) is being retired. In a fully encrypted world (with a high proportion of HTTPS), unencrypted HTTP connections have rightly become a rarity, and the proxy has lost its relevance as a result. We will, of course, continue to support the connectivity check for mobile devices that do not support the CAPPORT API, but will implement this feature differently. This will mainly benefit customers with applications that rely on port 80 or 8080. In the past, this has repeatedly led to conflicts and incompatibilities. These ports can now be used normally without issues.\u003C\u002Fp>\n\u003Ch3>Uplink without NAT\u003C\u002Fh3>\n\u003Cp>Due to high demand, this feature has been backported to V21 and is already available. This allows the NAT that is enabled by default on the \u003Cem>office\u003C\u002Fem> \u003Cem>LAN\u003C\u002Fem> (uplink) to be disabled. This removes any obstacles to easy integration with other upstream appliances that need to know the client IP, such as filters, proxies, malware detection, and more.\u003C\u002Fp>\n\u003Ch3>\u003Cem>WebAdmin\u003C\u002Fem> dashboard\u003C\u002Fh3>\n\u003Cp>The monitoring widgets and their charts have been technically updated. In addition, several customers requested the ability to freely arrange widgets on the dashboard, as has already been possible in the monitoring pop-up.\u003C\u002Fp>\n\u003Ch3>\u003Cem>WebAdmin\u003C\u002Fem> two-factor authentication\u003C\u002Fh3>\n\u003Cp>Login to \u003Cem>WebAdmin\u003C\u002Fem> can now optionally use two-factor authentication, which can be enabled separately for each user. This allows admin accounts with full access rights to be better secured, while, for example, a receptionist account with limited permissions can do without it. We are starting with the most widely used method, TOTP (Time-based One-Time Token), which works with many mobile apps such as Google Authenticator, MS Authenticator, FreeOTP, and others. FIDO2 for passwordless logins will be added in later releases.\u003C\u002Fp>\n\u003Ch3>Partial backup restoration\u003C\u002Fh3>\n\u003Cp>Backups are often used not only in the event of a failure, but also to transfer configuration from one system to another. However, along with the desired configuration, unwanted parts such as the license, network configuration, and existing data (including GDPR-relevant personal data) are also transferred. Partial backup restoration now makes it possible to import only the configuration (optionally without network settings).\u003C\u002Fp>\n\u003Ch3>PMS, SPMS, and HIS\u003C\u002Fh3>\n\u003Cp>If these acronyms mean something to you – we are splitting the PMS login method into 3 separate modules: PMS for hotels, SPMS for ships, and HIS for hospitals\u002Fcare facilities. As part of this restructuring, we have also expanded many PMS configurations, so that, for example, PMS groups are now available for almost all PMS types.\u003C\u002Fp>\n\u003Ch3>\u003Cem>iacbox.cloud\u003C\u002Fem> integration\u003C\u002Fh3>\n\u003Cp>V24 will introduce basic integration with \u003Cstrong>\u003Cem>iacbox.cloud\u003C\u002Fem>\u003C\u002Fstrong>. Initially, this will provide a pure cloud connection via an encrypted tunnel, with features continuously expanding throughout the V24 lifecycle. Planned features include: an overview of connected systems with their current status and simple monitoring, batch rollouts of specific configurations, and \u003Cem>WebAdmin\u003C\u002Fem> access via \u003Cstrong>\u003Cem>iacbox.cloud\u003C\u002Fem>\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Ch3>Bug fixes\u003C\u002Fh3>\n\u003Cp>As always, this release includes a large number of minor bug fixes and software updates.\u003C\u002Fp>\n",{"name":552,"id":1942,"fields":1943},"acf\u002Fwysiwyg_6af3fe8063ce8",{"variant":555,"border":511,"wysiwyg":1944},"\u003Ch2>Speaking of sustainability\u003C\u002Fh2>\n\u003Cp>A secure update path is a core pillar of a stable product for us. This is especially true in light of today’s increasingly digital reality, where unmaintained software shortens the lifespan of products and contributes to the growing mountain of electronic waste. While discussions are still ongoing at the EU level about a legal obligation for software updates, we can already look back on \u003Cstrong>more than 15 years of continuous updates\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Cp>This consistency is a key factor behind the exceptionally high customer loyalty that \u003Cstrong>IACBOX\u003C\u002Fstrong> is proud to enjoy. We thank our customers for their loyalty, averaging over 12 years – and the many dedicated partners of the \u003Cstrong>#iacboxfamily\u003C\u002Fstrong>, whose excellent service quality and professional expertise play a major role in making this possible.\u003C\u002Fp>\n",{"quicklinks":511},{"de_DE":1947},{"locale":494,"id":1948,"slug":1926,"post_title":1949,"href":1924},8891,"IACBOX, what’s next?",{"self":1951,"collection":1956,"about":1958,"version-history":1960,"predecessor-version":1963,"wp:attachment":1967,"wp:term":1970,"curies":1973},[1952],{"href":1953,"targetHints":1954},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10524",{"allow":1955},[502],[1957],{"href":569},[1959],{"href":572},[1961],{"count":386,"href":1962},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10524\u002Frevisions",[1964],{"id":1965,"href":1966},10525,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10524\u002Frevisions\u002F10525",[1968],{"href":1969},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10524",[1971],{"taxonomy":585,"embeddable":511,"href":1972},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10524",[1974],{"name":528,"href":529,"templated":511},{"wp:term":1976},[1977],[1978],{"id":1088,"link":1133,"name":1134,"slug":1135,"taxonomy":585,"acf":1979,"_links":1980},[],{"self":1981,"collection":1985,"about":1987,"wp:post_type":1989,"curies":1991},[1982],{"href":1140,"targetHints":1983},{"allow":1984},[502],[1986],{"href":605},[1988],{"href":608},[1990],{"href":1149},[1992],{"name":528,"href":529,"templated":511},{"id":1994,"date":1995,"date_gmt":1995,"guid":1996,"modified":1998,"modified_gmt":1998,"slug":1999,"status":462,"type":461,"link":2000,"title":2001,"content":2003,"excerpt":2004,"featured_media":379,"template":11,"meta":2005,"categories":2006,"class_list":2007,"blocks":2009,"acf":2107,"wpml_current_locale":491,"wpml_translations":2108,"_links":2113,"_embedded":2138},10526,"2022-09-23T11:56:31",{"rendered":1997},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002F20-years-of-iacbox-an-achievement-worth-celebrating\u002F","2026-11-09T14:04:46","20-years-of-iacbox-an-achievement-worth-celebrating","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002F20-years-of-iacbox-an-achievement-worth-celebrating\u002F",{"rendered":2002},"20 YEARS OF IACBOX. An achievement worth celebrating!",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[545],[2008,461,548,474,475,549],"post-10526",[2010,2014,2036,2040,2060,2079],{"name":552,"id":2011,"fields":2012},"acf\u002Fwysiwyg_6af3fe806b394",{"variant":555,"border":466,"wysiwyg":2013},"\u003Cp>\u003Cstrong>Even today, 80% of all start-ups fail within the first three years of their founding. Not so the two passionate open-source enthusiasts Anton Strobl and Andreas Eckhart. They set out in 2002, at a time when start-up culture was just beginning to spill over from the US to Europe. Today, they can look back with pride on 20 years of company history, a mature product, and a globally operating enterprise.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Ch2>An Idea from a Box\u003C\u002Fh2>\n\u003Cp>Let us begin with the early days of IACBOX. The year was 2002. Portable computers were still rather heavy and affectionately dubbed “luggables”; with the smartest mobile phones, the only thing you could do besides making calls was listen to the radio. The state of Tyrol was a destination for countless vacationers in both summer and winter. Although WiFi had already been around for quite some time, it was only with these devices that demand among guests began to develop. At that time, the two native Tyrolean Oberlanders Anton Strobl and Andreas Eckhart were riding the open-source wave with their business server LXPro and counted hoteliers among their clients. That was the environment from which \u003Cem>the\u003C\u002Fem> brilliant idea would emerge.\u003C\u002Fp>\n\u003Cp>On a Friday evening in May, a handful of network engineers were sitting in a bar in Landeck, as they so often did, winding down after a long working week over a few beers. Their shop talk revolved primarily around one central issue: hotels, administrators, and guest WiFi network providers were confronted with new challenges almost daily—massive data consumption, hefty additional billing costs for the hotel industry, bandwidth bottlenecks, and access problems due to static IP addresses were making life difficult for both network providers and users.\u003C\u002Fp>\n\u003Cp>Arguably the most brilliant mind in the Friday gathering, \u003Cem>Asteas\u003C\u002Fem> mastermind Anton Strobl, was obsessed with one idea: a remarkably simple software solution for limiting data traffic by time and volume that required no installation whatsoever on the guest device. Discussions grew heated; again and again, Anton sketched his ideas onto various beer coasters, but the round of experts smiled dismissively: “You’ll NEVER get THAT to run!”\u003C\u002Fp>\n\u003Cp>Yet the idea would not let Anton Strobl go. On Saturday at 8:00 AM, he sat down at his computer, shut the door, and did not open it again until Sunday at 4:00 AM, when he had finished programming the \u003Cstrong>plug & play engine\u003C\u002Fstrong>. The \u003Cstrong>IACBOX\u003C\u002Fstrong> was born. At last, the hotel sector—and not only that—had a way to grant guests regulated access to the internet, allocate time and volume quotas, and, if desired, attach a price to it.\u003C\u002Fp>\n\u003Ch2>Putting the Business Model to the Test \u003C\u002Fh2>\n\u003Cp>Anton Strobl soon teamed up with Andreas Eckhart and his brother Gerhard. Together, they founded the start-up LSC – Linux Solutions Center, which only later became Asteas Technologies GmbH.\u003C\u002Fp>\n\u003Cp>Did you know that 80% of all start-ups fail within the first three years of their founding? The primary reason is the lack of market need for the product. The second reason is an unclear business model and underestimated customer acquisition costs. Another factor lies in a weak management team. And finally, there are plenty of start-ups that simply run out of money. Quite a number of challenges, then, that the founding team and their IACBOX had to withstand. Yet there was still no proof that their product development would actually work in the market.\u003C\u002Fp>\n\u003Cp>Unlike many other start-ups, however, success smiled on the IACBOX founding team right from the start. Barely two months after that memorable evening in the Landeck bar, a renowned hotel in Ischgl was secured as their first client. It quickly became clear how precisely the IACBOX met market demands, as the hotel industry was practically clamoring for the product. It was a true problem-solver.\u003C\u002Fp>\n\u003Cp>Andreas Eckhart possessed not only profound marketing and sales expertise, but also an exceptionally communicative nature. Thanks to him, the company soon welcomed clients from outside the hospitality industry. New clients, entire industries, and reach far beyond regional borders soon followed.\u003C\u002Fp>\n\u003Ch2>And the Winner Is…\u003C\u002Fh2>\n\u003Cp>In addition to market recognition, early awards also helped drive rapid growth and visibility for the IACBOX.\u003C\u002Fp>\n\u003Cp>May 14, 2004 was the submission deadline for 10 young enterprises participating in the LANTECH Award. Business plans were quickly refined and backed with figures, as a top-tier jury of experts from business and academia was set to evaluate and select the best entries. Among the submissions were the founders of IACBOX. On June 4, the three best business plans were awarded. Anton Strobl and Andreas Eckhart could hardly believe it when they received the first prize for the IACBOX.\u003C\u002Fp>\n\u003Cp>A year later, the Adventure X took place. Anton and Andreas tried their luck once again and submitted an entry. This time, however, they did not hold out much hope. There were no inquiries from the jury for additional documents, nor any preliminary information via phone. Press releases ahead of the premiere spoke of an exceptionally high number of submissions that year. Ultimately, only 11 of them made it to the final round from which the jury selected the winner. When the invitation to the award ceremony arrived at the office, Anton and Andreas decided to travel to Innsbruck to witness the event, despite having little hope of victory.\u003C\u002Fp>\n\u003Cp>The award ceremony was held at the ÖBB railway depot. Hundreds of spectators were present as the top three were announced. Third and second place went to other start-ups. Only first place remained. The tension mounted, the room vibrated, resounding applause swept through the hall, and all eyes turned toward them. Even so, it took a moment for Anton and Andreas to realize what was happening: the name “IACBOX” had just sounded over the loudspeakers, naming them as the winning team. Ahead of all the other high-caliber candidates, they had indeed taken first place. Once again, they could hardly believe it. The joy was immense, the after-party legendary, and their pride truly justified.\u003C\u002Fp>\n\u003Ch2>Years of Growth\u003C\u002Fh2>\n\u003Cp>The wave of success did not subside after that; several years of rapid expansion followed immediately. From 17 licenses in 2003, license sales soared, with 571 new IACBOXes sold in 2015. Today, IACBOX enjoys strong sales figures, loyal customers, permanent staff, and a financially sound enterprise that finances itself entirely without external investors or loans.\u003C\u002Fp>\n",{"name":788,"id":2015,"fields":2016},"acf\u002Fmedia_6af3fe806b7cd",{"width":791,"image":2017},{"id":2018,"title":2019,"filename":2020,"filesize":2021,"url":2022,"link":2023,"alt":11,"author":799,"description":11,"caption":11,"name":2024,"status":800,"uploaded_to":2025,"date":2026,"modified":2026,"mime_type":1657,"type":803,"subtype":1658,"width":2027,"height":2028,"orientation":806,"sizes":2029},8893,"Years-of-growth-graph","Years-of-growth-graph.jpg",48954,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FYears-of-growth-graph.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002F20-jahre-iacbox-das-muss-man-erst-einmal-schaffen\u002Fyears-of-growth-graph\u002F","years-of-growth-graph",8892,"2026-09-30 13:18:36",1075,637,{"thumbnail":2022,"thumbnail-width":808,"thumbnail-height":809,"medium":2030,"medium-width":811,"medium-height":2031,"medium_large":2032,"medium_large-width":814,"medium_large-height":2033,"large":2034,"large-width":817,"large-height":2035,"1536x1536":2022,"1536x1536-width":2027,"1536x1536-height":2028,"2048x2048":2022,"2048x2048-width":2027,"2048x2048-height":2028,"2600x2600":2022,"2600x2600-width":2027,"2600x2600-height":2028},"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FYears-of-growth-graph-300x178.jpg",178,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FYears-of-growth-graph-768x455.jpg",455,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FYears-of-growth-graph-1024x607.jpg",607,{"name":552,"id":2037,"fields":2038},"acf\u002Fwysiwyg_6af3fe806d586",{"variant":555,"border":466,"wysiwyg":2039},"\u003Cp>Although several voices have repeatedly declared WiFi—and with it, the IACBOX—to be obsolete, both continue to enjoy immense popularity. First with DSL, then 2G, followed by 3G, 4G, and now 5G, many believed that cellular networks would replace WiFi—yet nothing of the sort occurred. Both technologies will continue to complement each other for a very long time, as becomes evident whenever WhatsApp waits for a WiFi connection to perform a backup. Cellular networks may provide coverage range, but WiFi delivers throughput. And as global mobility expands across all sectors—whether for leisure, business travel, study, or work assignments—more people than ever will find themselves abroad with a handheld device or wearable in areas not covered by their cellular provider. While regulating data volume was once the primary focus, other priorities have taken center stage today: guest communication, efficient bandwidth distribution, security considerations, regulatory compliance, and granular permissions for different user groups.\u003C\u002Fp>\n\u003Cp>In any case, the founders have every reason to stay committed to the product and remain true to their original vision. This down-to-earth approach is clearly evident across all facets of Asteas Technologies, from its beginnings to the present day.\u003C\u002Fp>\n\u003Cp>To all our users, resellers, clients, and operators out there, we can say with complete confidence: the IACBOX is here to stay!\u003C\u002Fp>\n\u003Cp>We are \u003Cstrong>#iacboxfamily\u003C\u002Fstrong>\u003C\u002Fp>\n",{"name":788,"id":2041,"fields":2042},"acf\u002Fmedia_6af3fe806d68e",{"width":791,"image":2043},{"id":2044,"title":2045,"filename":2046,"filesize":2047,"url":2048,"link":2049,"alt":11,"author":799,"description":11,"caption":11,"name":2050,"status":800,"uploaded_to":2025,"date":2051,"modified":2051,"mime_type":2052,"type":803,"subtype":2053,"width":2054,"height":2055,"orientation":806,"sizes":2056},9130,"LogoDeutschSparkler600px","LogoDeutschSparkler600px.gif",251594,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FLogoDeutschSparkler600px.gif","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002F20-jahre-iacbox-das-muss-man-erst-einmal-schaffen\u002Flogodeutschsparkler600px\u002F","logodeutschsparkler600px","2026-09-30 13:57:04","image\u002Fgif","gif",600,338,{"thumbnail":2048,"thumbnail-width":808,"thumbnail-height":2057,"medium":2058,"medium-width":811,"medium-height":2059,"medium_large":2048,"medium_large-width":2054,"medium_large-height":2055,"large":2048,"large-width":2054,"large-height":2055,"1536x1536":2048,"1536x1536-width":2054,"1536x1536-height":2055,"2048x2048":2048,"2048x2048-width":2054,"2048x2048-height":2055,"2600x2600":2048,"2600x2600-width":2054,"2600x2600-height":2055},85,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FLogoDeutschSparkler600px-300x169.gif",169,{"name":788,"id":2061,"fields":2062},"acf\u002Fmedia_6af3fe806e590",{"width":791,"image":2063},{"id":2064,"title":799,"filename":2065,"filesize":2066,"url":2067,"link":2068,"alt":11,"author":799,"description":11,"caption":11,"name":799,"status":800,"uploaded_to":2025,"date":2069,"modified":2069,"mime_type":414,"type":803,"subtype":413,"width":2070,"height":2071,"orientation":806,"sizes":2072},9131,"2.png",954560,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002F2.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002F20-jahre-iacbox-das-muss-man-erst-einmal-schaffen\u002Fattachment\u002F2\u002F","2026-09-30 13:57:06",1399,735,{"thumbnail":2067,"thumbnail-width":808,"thumbnail-height":2073,"medium":2074,"medium-width":811,"medium-height":2075,"medium_large":2076,"medium_large-width":814,"medium_large-height":2077,"large":2078,"large-width":817,"large-height":1351,"1536x1536":2067,"1536x1536-width":2070,"1536x1536-height":2071,"2048x2048":2067,"2048x2048-width":2070,"2048x2048-height":2071,"2600x2600":2067,"2600x2600-width":2070,"2600x2600-height":2071},79,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002F2-300x158.png",158,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002F2-768x403.png",403,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002F2-1024x538.png",{"name":788,"id":2080,"fields":2081},"acf\u002Fmedia_6af3fe806f187",{"width":791,"image":2082},{"id":2083,"title":2084,"filename":2085,"filesize":2086,"url":2087,"link":2088,"alt":11,"author":799,"description":11,"caption":11,"name":2089,"status":800,"uploaded_to":2025,"date":2090,"modified":2090,"mime_type":414,"type":803,"subtype":413,"width":2091,"height":2092,"orientation":1015,"sizes":2093},9132,"Zeichenflaeche-1","Zeichenflaeche-1.png",8440802,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FZeichenflaeche-1.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002F20-jahre-iacbox-das-muss-man-erst-einmal-schaffen\u002Fzeichenflaeche-1\u002F","zeichenflaeche-1","2026-09-30 13:57:23",2835,2863,{"thumbnail":2087,"thumbnail-width":808,"thumbnail-height":808,"medium":2094,"medium-width":2095,"medium-height":811,"medium_large":2096,"medium_large-width":814,"medium_large-height":2097,"large":2098,"large-width":2099,"large-height":817,"1536x1536":2100,"1536x1536-width":2101,"1536x1536-height":897,"2048x2048":2102,"2048x2048-width":2103,"2048x2048-height":900,"2600x2600":2104,"2600x2600-width":2105,"2600x2600-height":2106},"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FZeichenflaeche-1-297x300.png",297,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FZeichenflaeche-1-768x776.png",776,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FZeichenflaeche-1-1014x1024.png",1014,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FZeichenflaeche-1-1521x1536.png",1521,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FZeichenflaeche-1-2028x2048.png",2028,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FZeichenflaeche-1-2575x2600.png",2575,2600,{"quicklinks":511},{"de_DE":2109},{"locale":494,"id":2025,"slug":2110,"post_title":2111,"href":2112},"20-jahre-iacbox-das-muss-man-erst-einmal-schaffen","20 JAHRE IACBOX. Das muss man erst einmal schaffen!","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002F20-jahre-iacbox-das-muss-man-erst-einmal-schaffen\u002F",{"self":2114,"collection":2119,"about":2121,"version-history":2123,"predecessor-version":2126,"wp:attachment":2130,"wp:term":2133,"curies":2136},[2115],{"href":2116,"targetHints":2117},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10526",{"allow":2118},[502],[2120],{"href":569},[2122],{"href":572},[2124],{"count":386,"href":2125},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10526\u002Frevisions",[2127],{"id":2128,"href":2129},10531,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10526\u002Frevisions\u002F10531",[2131],{"href":2132},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10526",[2134],{"taxonomy":585,"embeddable":511,"href":2135},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10526",[2137],{"name":528,"href":529,"templated":511},{"wp:term":2139},[2140],[2141],{"id":545,"link":593,"name":594,"slug":595,"taxonomy":585,"acf":2142,"_links":2143},[],{"self":2144,"collection":2148,"about":2150,"wp:post_type":2152,"curies":2154},[2145],{"href":600,"targetHints":2146},{"allow":2147},[502],[2149],{"href":605},[2151],{"href":608},[2153],{"href":611},[2155],{"name":528,"href":529,"templated":511},{"id":2157,"date":2158,"date_gmt":2158,"guid":2159,"modified":2161,"modified_gmt":2161,"slug":2162,"status":462,"type":461,"link":2163,"title":2164,"content":2166,"excerpt":2167,"featured_media":379,"template":11,"meta":2168,"categories":2169,"class_list":2170,"blocks":2172,"acf":2220,"wpml_current_locale":491,"wpml_translations":2221,"_links":2226,"_embedded":2251},10532,"2022-08-16T10:28:09",{"rendered":2160},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002F2-million-swipes-28000-streams-and-increased-broadband-demands-from-consumers\u002F","2026-11-09T14:04:48","2-million-swipes-28000-streams-and-increased-broadband-demands-from-consumers","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002F2-million-swipes-28000-streams-and-increased-broadband-demands-from-consumers\u002F",{"rendered":2165},"2 million swipes, 28,000 streams, and increased broadband demands from consumers",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[545],[2171,461,548,474,475,549],"post-10532",[2173,2177,2194,2198,2216],{"name":552,"id":2174,"fields":2175},"acf\u002Fwysiwyg_6af3fe807df0d",{"variant":555,"border":466,"wysiwyg":2176},"\u003Cp>\u003Cstrong>Every year, social media manager Lori Lewis researches and publishes what happens on the internet in one minute. What exactly happens—and where—changes dramatically from year to year. Not least, Generation Z, new social media platforms, and streaming services are contributing to media consumption habits that change year after year, and many of us still need time to adjust. This makes bandwidth management, as enabled by IACBOX, all the more important. \u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>In one minute, 157 babies are born worldwide, 14,000 passengers board an airplane, and 55 billion words are spoken. What do you usually manage to do in one minute? One minute is short, yet an incredible amount happens on the internet. According to an estimate, around 3.9 billion people worldwide used the internet in 2019. For 2021, it was forecast that the number of internet users would rise to around 4.14 billion. Clearly, a lot is happening.\u003C\u002Fp>\n\u003Cp>According to data published by author Lora Lewis in 2021, Instagram users share 695,000 new Stories every minute. 69 million messages are sent via various messenger services such as WhatsApp or Facebook. E-commerce earns a full US$1.8 million per minute. And good old emails are not declining either: 197.6 million fly through the World Wide Web every minute. Everything indicates that humanity’s internet activity will continue to increase. Not only is the number of users with internet access rising worldwide, but new mobile communications standards are also making a major contribution.\u003C\u002Fp>\n\u003Cp>The region with the most internet users worldwide is Asia—according to expert estimates, 2.7 billion people were online in 2021. Europe follows right after with an estimated 737 million; in the US, the number is only about half as high at around 348 million. The operators of the Speedtest.net website, by contrast, record connection speeds from around the world. Singapore leads the ranking. A hefty 197.97 Mbit\u002Fs downstream is measured here on average; upstream is 94.73 Mbit\u002Fs. In Europe, Denmark is listed in fourth place with 170.38 Mbit\u002Fs downstream and 94.14 Mbit\u002Fs upstream. Monaco and Spain are also among the top 10, with residents surfing the World Wide Web at an average of around 158 and 136 Mbit\u002Fs (downstream), respectively. Far behind, in 46th place with 72 Mbit\u002Fs downstream, is Germany; Austria is even further back in 55th place with 65 Mbit\u002Fs downstream. \u003C\u002Fp>\n\u003Ch2>Swiping, snapping & influence me: TikToks on the rise\u003C\u002Fh2>\n\u003Cp>Not long ago, many people still mocked the Chinese social media platform TikTok, and it was not expected to survive for long. But where mainly teenagers once showcased their dance and karaoke skills, a serious giant has now emerged. The motto is “user-generated content”; many advertisers have jumped on the new advertising formats and use influencers with tens of thousands of subscribers to showcase their products effectively. The platform has 800 million users, and on average the app is opened about 8 times a day. 69% of users are under 24 and spend just under an hour on TikTok every day. TikTok’s success factor is likely the combination of fast-paced communication and relaxed, carefree content.\u003C\u002Fp>\n\u003Cp>What else? Twitch is also on the rise. The gamer platform is currently shaking up the sports market. What may sound confusing to anyone over 35 has the potential to become huge: young people watch other young people play on the computer and chat along. Real Madrid and Arsenal have already joined in, because young audiences watch hours-long streams on Twitch. We are curious to see how Amazon’s subsidiary will develop further.\u003C\u002Fp>\n\u003Ch2>Brave new world? \u003C\u002Fh2>\n\u003Cp>While the internet is nothing new, COVID pushed us into a headlong rush—into the World Wide Web. A parallel world without pandemics. A world in which we can be anonymous to a certain extent, change our appearance as we wish with beauty filters, and post photos of ourselves that match our desired look. Studies have shown that the use of beauty filters can go so far as to disrupt users’ body perception. Since 2018, the phenomenon has had a name: selfie or Snapchat dysmorphia.\u003C\u002Fp>\n\u003Cp>Mark Zuckerberg, Facebook’s CEO, wants to capitalize on the trend toward this parallel world and last year simply renamed Facebook to Meta. The metaverse, as he calls it, is said to be the future of the internet: a fusion of the real and digital worlds in which users meet as avatars to play, communicate, learn, shop, and work. Have you not sometimes dreamed of being able to send a clone of yourself to school or work?\u003C\u002Fp>\n\u003Cp>But how is that supposed to work? Meta plans to hire 10,000 new employees in Europe alone over the next five years. Roughly the same number of developers at the company are already working on the metaverse. The COVID pandemic was by no means the peak, but rather a galloping acceleration of these parallel worlds.\u003C\u002Fp>\n\u003Ch2>Bandwidth bottlenecks ahead!\u003C\u002Fh2>\n\u003Cp>But what about broadband development in the real world—can it keep up? Since COVID, massive growth rates have been observed in average private bandwidth usage. Experts assume that both working from home and virtual learning will remain in the coming years. In addition, consumers’ expectations of the user experience continue to rise. Service providers are responding with new offerings that enable augmented reality. Others, in turn, are focusing on new products to meet the emerging gaming sector and see new revenue sources in “LLD” (Low-Latency DOCSIS). Virtualized software in the cloud will need to use new technologies in the future to process data faster, such as automated network management systems. The goal is to resolve issues before users notice any negative impact.\u003C\u002Fp>\n\u003Cp>In the real world, however, this will not always succeed—and certainly not everywhere. It is no different with oil, gas, electricity, or firewood. As soon as everyone needs more of it, there is not enough. In fact, we have already considered the bandwidth bottleneck: \u003Ca href=\"https:\u002F\u002Fwww.iacbox.com\u002Fblog\u002Fnadeloehr-bandbreite\u002F\">https:\u002F\u002Fwww.iacbox.com\u002Fblog\u002Fnadeloehr-bandbreite\u002F\u003C\u002Fa> The traffic jam on the data highway is, so to speak, pre-programmed. EU countries—and least of all Germany or Austria—cannot boast particularly rapid fiber rollout, especially not in rural regions.\u003C\u002Fp>\n\u003Cp>In the WiFi network, at least throughput is encouraging, but ultimately it also depends on the internet connection. IACBOX is happy to take on the demanding job of bandwidth management efficiently, regardless of the internet connection you have. IACBOX will make the best of it and find the smartest way to control data traffic and manage the available bandwidth in the right proportion to achieve the best possible user experience. No other system offers so many flexible options in a single solution, is reliable and stable, and offers excellent value for money.\u003C\u002Fp>\n\u003Ch3>IACBOX offers:\u003C\u002Fh3>\n\u003Cp>› Dynamic bandwidth management per user, incl. guaranteed bandwidth\u003C\u002Fp>\n\u003Cp>› Ticket-based use or autologin, paid or free\u003C\u002Fp>\n\u003Cp>› Individual or group ticket design by time, data volume, and bandwidth.\u003C\u002Fp>\n\u003Cp>In the coming years, bandwidth will therefore be increased and work will also continue on comprehensive coverage—especially in rural areas or regions that are not yet well developed for tourism, there are still significant gaps in this respect. While legislators in various countries are working to drive broadband coverage and fiber-based services forward, and in some cases this is also achieved with publicly granted funding and subsidies, nationwide coverage is progressing much more slowly than one would wish. Even though policymakers are fully committed to digitalization with their funding measures, in many non-tourist regions the message is still: please wait. This makes centralized broadband management, as provided by IACBOX, all the more important.\u003C\u002Fp>\n",{"name":788,"id":2178,"fields":2179},"acf\u002Fmedia_6af3fe807e12f",{"width":791,"image":2180},{"id":2181,"title":2182,"filename":2183,"filesize":2184,"url":2185,"link":2186,"alt":11,"author":799,"description":11,"caption":11,"name":2187,"status":800,"uploaded_to":2188,"date":2189,"modified":2189,"mime_type":1657,"type":803,"subtype":1658,"width":2190,"height":2190,"orientation":1015,"sizes":2191},8895,"1MinuteInternet","1MinuteInternet.jpg",147681,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002F1MinuteInternet.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002F2-mio-swipes-28-000-streams\u002F1minuteinternet\u002F","1minuteinternet",8894,"2026-09-30 13:18:39",968,{"thumbnail":2185,"thumbnail-width":808,"thumbnail-height":808,"medium":2192,"medium-width":811,"medium-height":811,"medium_large":2193,"medium_large-width":814,"medium_large-height":814,"large":2185,"large-width":2190,"large-height":2190,"1536x1536":2185,"1536x1536-width":2190,"1536x1536-height":2190,"2048x2048":2185,"2048x2048-width":2190,"2048x2048-height":2190,"2600x2600":2185,"2600x2600-width":2190,"2600x2600-height":2190},"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002F1MinuteInternet-300x300.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002F1MinuteInternet-768x768.jpg",{"name":552,"id":2195,"fields":2196},"acf\u002Fwysiwyg_6af3fe807f23f",{"variant":555,"border":511,"wysiwyg":2197},"\u003Cp>Source: Statista\u003C\u002Fp>\n\u003Chr>\n",{"name":788,"id":2199,"fields":2200},"acf\u002Fmedia_6af3fe807f2f6",{"width":791,"image":2201},{"id":2202,"title":2203,"filename":2204,"filesize":2205,"url":2206,"link":2207,"alt":11,"author":799,"description":11,"caption":11,"name":2208,"status":800,"uploaded_to":2188,"date":2209,"modified":2209,"mime_type":414,"type":803,"subtype":413,"width":2210,"height":2211,"orientation":806,"sizes":2212},8896,"TikTok","TikTok.png",65459,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FTikTok.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002F2-mio-swipes-28-000-streams\u002Ftiktok\u002F","tiktok","2026-09-30 13:18:41",786,444,{"thumbnail":2206,"thumbnail-width":808,"thumbnail-height":2057,"medium":2213,"medium-width":811,"medium-height":2059,"medium_large":2214,"medium_large-width":814,"medium_large-height":2215,"large":2206,"large-width":2210,"large-height":2211,"1536x1536":2206,"1536x1536-width":2210,"1536x1536-height":2211,"2048x2048":2206,"2048x2048-width":2210,"2048x2048-height":2211,"2600x2600":2206,"2600x2600-width":2210,"2600x2600-height":2211},"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FTikTok-300x169.png","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FTikTok-768x434.png",434,{"name":552,"id":2217,"fields":2218},"acf\u002Fwysiwyg_6af3fe8080037",{"variant":555,"border":511,"wysiwyg":2219},"\u003Cp>Source: TikTok\u003C\u002Fp>\n",{"quicklinks":511},{"de_DE":2222},{"locale":494,"id":2188,"slug":2223,"post_title":2224,"href":2225},"2-mio-swipes-28-000-streams","2 Mio Swipes, 28.000 Streams und erhöhte Breitbandanforderungen der Konsumenten","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002F2-mio-swipes-28-000-streams\u002F",{"self":2227,"collection":2232,"about":2234,"version-history":2236,"predecessor-version":2239,"wp:attachment":2243,"wp:term":2246,"curies":2249},[2228],{"href":2229,"targetHints":2230},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10532",{"allow":2231},[502],[2233],{"href":569},[2235],{"href":572},[2237],{"count":386,"href":2238},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10532\u002Frevisions",[2240],{"id":2241,"href":2242},10535,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10532\u002Frevisions\u002F10535",[2244],{"href":2245},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10532",[2247],{"taxonomy":585,"embeddable":511,"href":2248},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10532",[2250],{"name":528,"href":529,"templated":511},{"wp:term":2252},[2253],[2254],{"id":545,"link":593,"name":594,"slug":595,"taxonomy":585,"acf":2255,"_links":2256},[],{"self":2257,"collection":2261,"about":2263,"wp:post_type":2265,"curies":2267},[2258],{"href":600,"targetHints":2259},{"allow":2260},[502],[2262],{"href":605},[2264],{"href":608},[2266],{"href":611},[2268],{"name":528,"href":529,"templated":511},{"id":2270,"date":2271,"date_gmt":2271,"guid":2272,"modified":2274,"modified_gmt":2274,"slug":2275,"status":462,"type":461,"link":2276,"title":2277,"content":2279,"excerpt":2280,"featured_media":379,"template":11,"meta":2281,"categories":2282,"class_list":2283,"blocks":2285,"acf":2330,"wpml_current_locale":491,"wpml_translations":2331,"_links":2336,"_embedded":2361},10536,"2022-07-01T09:46:25",{"rendered":2273},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fis-travel-a-privilege-and-if-so-what-does-that-make-wifi\u002F","2026-11-09T14:04:50","is-travel-a-privilege-and-if-so-what-does-that-make-wifi","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fis-travel-a-privilege-and-if-so-what-does-that-make-wifi\u002F",{"rendered":2278},"Is travel a privilege? And if so, what does that make WiFi?",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[545],[2284,461,548,474,475,549],"post-10536",[2286,2290,2304,2308,2326],{"name":552,"id":2287,"fields":2288},"acf\u002Fwysiwyg_6af3fe808b276",{"variant":555,"border":466,"wysiwyg":2289},"\u003Cp>Three years post-pandemic, travel is definitively back as a widespread phenomenon. The desire to travel is stronger than ever. Booking portals, travel agencies, and tourism businesses are seeing just as much—if not more—interest than before the disruptive lockdowns. Depending on the offering, booking numbers are going through the roof, yet at the same time, more and more service providers are struggling to cope with the surge of guests. Airlines are canceling flights due to staff shortages, some train services are barring passengers without seat reservations from boarding, and hotels are scheduling extra closing days for their facilities.\u003C\u002Fp>\n\u003Ch2>An expanding service desert?\u003C\u002Fh2>\n\u003Cp>Anyone disappointed by declining service standards compared to past years will grit their teeth even more given the widespread price increases: accommodation, restaurants, flight and train tickets—everything is more expensive than ever. Enticing advertisements promising dream vacations leave travelers rolling their eyes in wistful resignation.\u003C\u002Fp>\n\u003Cp>At the latest, when standing in a seemingly endless line at economy check-in the required two hours beforehand, wondering if you will make your flight at all, reality hits hard. And a persistent question pushes to the fore: will I have to book business or first class in the future just to travel with a semblance of comfort? And who will still be able to afford all that?\u003C\u002Fp>\n\u003Cp>Well, when it comes to flight cancellations and delays, business or first class does not help much either, as seen recently at Innsbruck Airport. What does help to pass the waiting time is WiFi powered by IACBOX—which brings us to the core point of the story.\u003C\u002Fp>\n\u003Ch2>A matter of resources\u003C\u002Fh2>\n\u003Cp>Much like full planes and fully booked hotels, WiFi access is primarily a question of resources determining whether you can still connect or not. Airports usually have very high-performance internet connections, referred to as an uplink in tech speak. For hotels, the situation is more varied: are we in the city center, or in a pristine yet secluded bay within a dune nature reserve? Speaking of which, read more here about \u003Ca href=\"https:\u002F\u002Fwww.iacbox.com\u002Fblog\u002Fwifi-frust-im-urlaub-muss-nicht-sein-finden-wir\u002F\">WiFi in vacation paradises\u003C\u002Fa>, including a \u003Cem>Survival Guide for Smart Travelers\u003C\u002Fem>!\u003C\u002Fp>\n\u003Cp>To be fair, guest WiFi is not a fixed, per-guest allocation like a seat on an airplane or train. Another key difference is that not everyone is online simultaneously, nor do they consume equal bandwidth; effective bandwidth management can therefore yield significant improvements. And much like the extra legroom in business class, guests in premium tiers can also be offered that little something extra.\u003C\u002Fp>\n\u003Ch2>Overbooking as a growing issue\u003C\u002Fh2>\n\u003Cp>Free WiFi has long been \u003Cem>one of the most critical filter criteria on online booking platforms\u003C\u002Fem>, and hardly any property goes without offering it. It is often considered as essential as running water. Nevertheless, properties must consider how to manage limited bandwidth sustainably over the long term—bandwidth limitations exist even for the best-connected venues. \u003Cstrong>Data consumption is growing exponentially\u003C\u002Fstrong>, and without defined limits, the uplink will quickly buckle under pressure when multiple guests stream movies or play online games at the same time.\u003C\u002Fp>\n\u003Cp>Running water certainly does not mean a whirlpool in every room, or even a bathtub. Hence, the trend is shifting toward tiered services, and incorporating this transparently into guest communications is well worth doing. Guests who want premium service simply select a higher-tier plan.\u003C\u002Fp>\n\u003Ch2>Smart resource management delivers results\u003C\u002Fh2>\n\u003Cp>So is hotel WiFi really a privilege? Not genuinely. In an environment bustling with international guests where roaming calls or cellular data access can quickly become exorbitant, there is simply no viable alternative. Furthermore, every hotelier benefits when guests share stunning photos of the resort on social media. Ensuring that everyone can do so—not just the first ten users to log in—is all the more critical. This is precisely what a solution with \u003Cstrong>smart bandwidth management\u003C\u002Fstrong> like \u003Cstrong>IACBOX\u003C\u002Fstrong> delivers. It can also prioritize specific devices or users, transforming premium WiFi service from a mere buzzword into a genuine privilege.\u003C\u002Fp>\n\u003Cp>Would you like to learn more about deploying IACBOX at your property? Contact one of our professional IACBOX partners near you. Within the #iacboxfamily, top-tier consulting is our standard.\u003C\u002Fp>\n",{"name":788,"id":2291,"fields":2292},"acf\u002Fmedia_6af3fe808b418",{"width":791,"image":2293},{"id":2294,"title":2295,"filename":2296,"filesize":2297,"url":2298,"link":2299,"alt":11,"author":799,"description":11,"caption":11,"name":2300,"status":800,"uploaded_to":2301,"date":2302,"modified":2302,"mime_type":414,"type":803,"subtype":413,"width":1353,"height":1353,"orientation":1015,"sizes":2303},8898,"Unbenannt-2-2","Unbenannt-2-2.png",1890,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FUnbenannt-2-2.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fawareness\u002Funbenannt-2-2\u002F","unbenannt-2-2",8897,"2026-09-30 13:18:42",{"thumbnail":2298,"thumbnail-width":1353,"thumbnail-height":1353,"medium":2298,"medium-width":1353,"medium-height":1353,"medium_large":2298,"medium_large-width":1353,"medium_large-height":1353,"large":2298,"large-width":1353,"large-height":1353,"1536x1536":2298,"1536x1536-width":1353,"1536x1536-height":1353,"2048x2048":2298,"2048x2048-width":1353,"2048x2048-height":1353,"2600x2600":2298,"2600x2600-width":1353,"2600x2600-height":1353},{"name":552,"id":2305,"fields":2306},"acf\u002Fwysiwyg_6af3fe808c399",{"variant":555,"border":511,"wysiwyg":2307},"\u003C\u002Fdiv>\n\u003Cdiv class=\"body color-primary-font-color\" dir=\"auto\" data-qa-type=\"message-body\" data-unread-text=\"Ungelesene Nachrichten\">Did you know? Voula Beach, one of the most stunning urban beaches in Athens, now also offers a WiFi hotspot powered by IACBOX!\u003C\u002Fdiv>\n\u003Cdiv dir=\"auto\" data-qa-type=\"message-body\" data-unread-text=\"Ungelesene Nachrichten\">\n\u003Chr>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n",{"name":788,"id":2309,"fields":2310},"acf\u002Fmedia_6af3fe808c48e",{"width":791,"image":2311},{"id":2312,"title":2313,"filename":2314,"filesize":2315,"url":2316,"link":2317,"alt":11,"author":799,"description":11,"caption":11,"name":2318,"status":800,"uploaded_to":2301,"date":2319,"modified":2319,"mime_type":414,"type":803,"subtype":413,"width":2320,"height":2321,"orientation":806,"sizes":2322},9151,"thumb-Clipboard-14.-Juni-2022-14_05_53663ec13","thumb-Clipboard-14.-Juni-2022-14_05_53663ec13.png",184330,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fthumb-Clipboard-14.-Juni-2022-14_05_53663ec13.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fawareness\u002Fthumb-clipboard-14-juni-2022-14_05_53663ec13\u002F","thumb-clipboard-14-juni-2022-14_05_53663ec13","2026-09-30 13:58:48",480,223,{"thumbnail":2316,"thumbnail-width":808,"thumbnail-height":2323,"medium":2324,"medium-width":811,"medium-height":2325,"medium_large":2316,"medium_large-width":2320,"medium_large-height":2321,"large":2316,"large-width":2320,"large-height":2321,"1536x1536":2316,"1536x1536-width":2320,"1536x1536-height":2321,"2048x2048":2316,"2048x2048-width":2320,"2048x2048-height":2321,"2600x2600":2316,"2600x2600-width":2320,"2600x2600-height":2321},70,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fthumb-Clipboard-14.-Juni-2022-14_05_53663ec13-300x139.png",139,{"name":552,"id":2327,"fields":2328},"acf\u002Fwysiwyg_6af3fe808d2ba",{"variant":555,"border":511,"wysiwyg":2329},"\u003Cdiv class=\"message-body-wrapper\">\n\u003Cdiv dir=\"auto\" data-qa-type=\"message-body\" data-unread-text=\"Ungelesene Nachrichten\">\n\u003Cp>WiFi with IACBOX at Innsbruck Airport\u003C\u002Fp>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n",{"quicklinks":511},{"de_DE":2332},{"locale":494,"id":2301,"slug":2333,"post_title":2334,"href":2335},"awareness","Ist Reisen ein Privileg? Und wenn ja, was ist dann WLAN?","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fawareness\u002F",{"self":2337,"collection":2342,"about":2344,"version-history":2346,"predecessor-version":2349,"wp:attachment":2353,"wp:term":2356,"curies":2359},[2338],{"href":2339,"targetHints":2340},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10536",{"allow":2341},[502],[2343],{"href":569},[2345],{"href":572},[2347],{"count":386,"href":2348},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10536\u002Frevisions",[2350],{"id":2351,"href":2352},10539,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10536\u002Frevisions\u002F10539",[2354],{"href":2355},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10536",[2357],{"taxonomy":585,"embeddable":511,"href":2358},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10536",[2360],{"name":528,"href":529,"templated":511},{"wp:term":2362},[2363],[2364],{"id":545,"link":593,"name":594,"slug":595,"taxonomy":585,"acf":2365,"_links":2366},[],{"self":2367,"collection":2371,"about":2373,"wp:post_type":2375,"curies":2377},[2368],{"href":600,"targetHints":2369},{"allow":2370},[502],[2372],{"href":605},[2374],{"href":608},[2376],{"href":611},[2378],{"name":528,"href":529,"templated":511},{"id":2380,"date":2381,"date_gmt":2381,"guid":2382,"modified":2384,"modified_gmt":2384,"slug":2385,"status":462,"type":461,"link":2386,"title":2387,"content":2389,"excerpt":2390,"featured_media":379,"template":11,"meta":2391,"categories":2392,"class_list":2393,"blocks":2395,"acf":2400,"wpml_current_locale":491,"wpml_translations":2401,"_links":2407,"_embedded":2432},10540,"2021-12-13T16:31:07",{"rendered":2383},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fiacbox-not-affected-by-the-log4j-vulnerability\u002F","2026-11-09T14:04:52","iacbox-not-affected-by-the-log4j-vulnerability","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fiacbox-not-affected-by-the-log4j-vulnerability\u002F",{"rendered":2388},"IACBOX NOT affected by the Log4J vulnerability",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[1088],[2394,461,548,474,475,1091],"post-10540",[2396],{"name":552,"id":2397,"fields":2398},"acf\u002Fwysiwyg_6af3fe8097c5d",{"variant":555,"border":466,"wysiwyg":2399},"\u003Cp>======RED ALERT Short Statement ======\u003C\u002Fp>\n\u003Cp>log4j vulnerability: IACBOX NOT affected\u003C\u002Fp>\n\u003Cp>Vulnerability in log4j (CVE-\u003Cspan class=\"hljs-number\">2021\u003C\u002Fspan>–\u003Cspan class=\"hljs-number\">44228\u003C\u002Fspan>) ——————————————\u003C\u002Fp>\n\u003Cp>Last Friday (\u003Cspan class=\"hljs-number\">10\u002F12\u003C\u002Fspan>), a \u003Ca href=\"https:\u002F\u002Fwww.heise.de\u002Fnews\u002FKritische-Zero-Day-Luecke-in-log4j-gefaehrdet-zahlreiche-Server-und-Apps-6291653.html\">critical vulnerability\u003C\u002Fa> was found in the widely used Java library \u003Cspan class=\"hljs-string\">“log4j”\u003C\u002Fspan>. For all admins who \u003Cspan class=\"hljs-keyword\">now\u003C\u002Fspan> have to check dozens of products for vulnerabilities in this Java library, we have \u003Cspan class=\"hljs-keyword\">good news\u003C\u002Fspan>: NO product or service from IACBOX \u002F Asteas Technologies is affected by this vulnerability, as we generally do not use Java.\u003C\u002Fp>\n",{"quicklinks":511},{"de_DE":2402},{"locale":494,"id":2403,"slug":2404,"post_title":2405,"href":2406},8899,"iacbox-von-log4j-sicherheitsluecke-nicht-betroffen","IACBOX von Log4J Sicherheitslücke NICHT betroffen","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fiacbox-von-log4j-sicherheitsluecke-nicht-betroffen\u002F",{"self":2408,"collection":2413,"about":2415,"version-history":2417,"predecessor-version":2420,"wp:attachment":2424,"wp:term":2427,"curies":2430},[2409],{"href":2410,"targetHints":2411},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10540",{"allow":2412},[502],[2414],{"href":569},[2416],{"href":572},[2418],{"count":386,"href":2419},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10540\u002Frevisions",[2421],{"id":2422,"href":2423},10541,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10540\u002Frevisions\u002F10541",[2425],{"href":2426},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10540",[2428],{"taxonomy":585,"embeddable":511,"href":2429},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10540",[2431],{"name":528,"href":529,"templated":511},{"wp:term":2433},[2434],[2435],{"id":1088,"link":1133,"name":1134,"slug":1135,"taxonomy":585,"acf":2436,"_links":2437},[],{"self":2438,"collection":2442,"about":2444,"wp:post_type":2446,"curies":2448},[2439],{"href":1140,"targetHints":2440},{"allow":2441},[502],[2443],{"href":605},[2445],{"href":608},[2447],{"href":1149},[2449],{"name":528,"href":529,"templated":511},{"id":2451,"date":2452,"date_gmt":2452,"guid":2453,"modified":2455,"modified_gmt":2455,"slug":2456,"status":462,"type":461,"link":2457,"title":2458,"content":2460,"excerpt":2461,"featured_media":379,"template":11,"meta":2462,"categories":2463,"class_list":2464,"blocks":2466,"acf":2523,"wpml_current_locale":491,"wpml_translations":2524,"_links":2528,"_embedded":2553},10542,"2021-09-14T12:10:33",{"rendered":2454},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fiacbox-tigertms-ilink-interface\u002F","2026-11-09T14:04:54","iacbox-tigertms-ilink-interface","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fiacbox-tigertms-ilink-interface\u002F",{"rendered":2459},"IACBOX TigerTMS iLink Interface",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[1088],[2465,461,548,474,475,1091],"post-10542",[2467,2471,2496,2500,2519],{"name":552,"id":2468,"fields":2469},"acf\u002Fwysiwyg_6af3fe809c19b",{"variant":555,"border":466,"wysiwyg":2470},"\u003Ch2>\u003Cb>IACBOX with New Interface: TigerTMS iLink\u003C\u002Fb>\u003C\u002Fh2>\n\u003Cp>While much came to a standstill during the various phases we have experienced so far — and continue to experience — in the global fight against this pandemic, digitalization has picked up full speed. Those who hadn’t yet jumped on the bandwagon have now set out on the journey, with more or less enthusiasm. What effect does this have? First, on a quantitative level: how many different software applications does an average company actually use today?\u003C\u002Fp>\n\u003Cp>Significantly more than just 4 years ago. This is the conclusion reached by Statista in a study. On top of that, many of these applications are used as SaaS, as Kimberly Mlitz of Statista noted this past May:\u003C\u002Fp>\n\u003Cp>“\u003Cem>In 2020, organizations worldwide were using an average amount of 80 software as a service (SaaS) applications. Notably, SaaS applications account for 70 percent of these companies’ total software usage in 2020. Looking to the future, it is estimated that only 15 percent of organizations’ software will be non-SaaS by 2025\u003C\u002Fem>.”\u003C\u002Fp>\n",{"name":788,"id":2472,"fields":2473},"acf\u002Fmedia_6af3fe809c299",{"headline":2474,"width":791,"image":2475},"Companies today use 68% more different software applications than they did 4 years ago.",{"id":2476,"title":2477,"filename":2478,"filesize":2479,"url":2480,"link":2481,"alt":2482,"author":799,"description":11,"caption":11,"name":2483,"status":800,"uploaded_to":2484,"date":2485,"modified":2485,"mime_type":414,"type":803,"subtype":413,"width":2486,"height":2487,"orientation":806,"sizes":2488},8901,"Anzahl-ANwendungen-Firmen","Anzahl-ANwendungen-Firmen.png",21226,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FAnzahl-ANwendungen-Firmen.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fiacbox-proudly-presents-tigertms-ilink-interface\u002Fanzahl-anwendungen-firmen\u002F","Use of different software apps rises by 68% in 4 years.","anzahl-anwendungen-firmen",8900,"2026-09-30 13:18:43",1044,753,{"thumbnail":2480,"thumbnail-width":808,"thumbnail-height":2489,"medium":2490,"medium-width":811,"medium-height":2491,"medium_large":2492,"medium_large-width":814,"medium_large-height":2493,"large":2494,"large-width":817,"large-height":2495,"1536x1536":2480,"1536x1536-width":2486,"1536x1536-height":2487,"2048x2048":2480,"2048x2048-width":2486,"2048x2048-height":2487,"2600x2600":2480,"2600x2600-width":2486,"2600x2600-height":2487},108,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FAnzahl-ANwendungen-Firmen-300x216.png",216,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FAnzahl-ANwendungen-Firmen-768x554.png",554,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FAnzahl-ANwendungen-Firmen-1024x739.png",739,{"name":552,"id":2497,"fields":2498},"acf\u002Fwysiwyg_6af3fe809d460",{"variant":555,"border":466,"wysiwyg":2499},"\u003Cp>The number of applications that an employee uses on average in their work environment is no less than 80, roughly speaking. At smaller companies with up to 50 employees, this can be 30 or 40, with an upward trend. At larger companies with 1,000+ employees, this can quickly add up to over 200. This is based on an analysis by Okta from 2019.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>But how does all of this work together in day-to-day business?\u003C\u002Fstrong> We all know the many specialists: some take care of everything related to the booked guest, our students, residence hall residents, or employees; others handle telephony and\u002For manage the TV service; still others relay our availability, send notifications, display offers, or give us insight into our customers’ behavior. And it’s true — specialists are needed for all of this, as the requirements for the systems are simply too different.\u003C\u002Fp>\n\u003Ch2>\u003Cb>Free Choice of Systems vs. Seamless User Experience – a Contradiction? \u003C\u002Fb>\u003C\u002Fh2>\n\u003Cp>Naturally, a hotelier sees digitalization as a \u003Cstrong>tool for adding value\u003C\u002Fstrong> and wants \u003Cem>a certain degree of freedom\u003C\u002Fem> when choosing their tools. Who likes to buy a software solution only to have to adapt all their processes to it? This inevitably results in a heterogeneous architecture, which can make it difficult to automate processes, such as in customer interactions. After all, all the different applications need to be able to access the required data for this to work: a classic dilemma.\u003C\u002Fp>\n\u003Cp>Fortunately, there are specialists for something that we at Asteas also consider one of our core tasks: interfacing. And that is by no means a trivial or inherently rewarding task. Change is built into the large segment of SaaS solutions from the ground up, so to speak. New solutions and new architectures emerge, security vulnerabilities appear that must be addressed… It’s like a road or bridge network, where a section always needs to be renewed, repaired, or even completely rebuilt. In the software industry, it just happens much faster — about 20 times faster.\u003C\u002Fp>\n\u003Cp>Our \u003Cstrong>IACBOX partner TigerTMS\u003C\u002Fstrong> is taking on this challenge fearlessly, so naturally we immediately got to work adding iLink to our list of interfaces. Our developers put their heads together and coordinated closely with the TigerTMS team to ensure nothing stands in the way of a seamless user experience, even for guest WiFi.\u003C\u002Fp>\n\u003Ch2>\u003Cb>TigerTMS Sets the Gold Standard with iLink\u003C\u002Fb>\u003C\u002Fh2>\n\u003Cp>Since the emergence of modern PMS systems in the 1970s, numerous technologies and applications have been added over time, leading to a substantial increase in costs for hoteliers. And that’s not all: with every new product on the market, there are not only interface costs but also delays in establishing connections, making the whole process unnecessarily complicated, expensive, and time-consuming.\u003C\u002Fp>\n\u003Cp>Things become more efficient when hoteliers migrate to a flexible architecture in which applications can be easily added and removed while maintaining full connectivity with the PMS.\u003C\u002Fp>\n",{"name":788,"id":2501,"fields":2502},"acf\u002Fmedia_6af3fe809d64d",{"headline":2503,"width":791,"image":2504},"Seamless user experience, cost efficiency, and maximum flexibility are the strengths of the TigerTMS iLink middleware.",{"id":2505,"title":2506,"filename":2507,"filesize":2508,"url":2509,"link":2510,"alt":2511,"author":799,"description":11,"caption":11,"name":2512,"status":800,"uploaded_to":2484,"date":2513,"modified":2513,"mime_type":414,"type":803,"subtype":413,"width":2514,"height":2515,"orientation":806,"sizes":2516},8902,"ILink","ILink.png",177823,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FILink.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fiacbox-proudly-presents-tigertms-ilink-interface\u002Filink\u002F","iLink as the Gold-Standard in Middleware","ilink","2026-09-30 13:18:45",757,343,{"thumbnail":2509,"thumbnail-width":808,"thumbnail-height":2517,"medium":2518,"medium-width":811,"medium-height":833,"medium_large":2509,"medium_large-width":2514,"medium_large-height":2515,"large":2509,"large-width":2514,"large-height":2515,"1536x1536":2509,"1536x1536-width":2514,"1536x1536-height":2515,"2048x2048":2509,"2048x2048-width":2514,"2048x2048-height":2515,"2600x2600":2509,"2600x2600-width":2514,"2600x2600-height":2515},68,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FILink-300x136.png",{"name":552,"id":2520,"fields":2521},"acf\u002Fwysiwyg_6af3fe809e521",{"variant":555,"border":466,"wysiwyg":2522},"\u003Cp>John Owen, CEO at TigerTMS, had this to say:\u003Cbr \u002F>\u003Cem>“We are delighted to work with Asteas as they share our philosophy for providing hoteliers with integrated solutions that lead to a superior guest experience. We have found that IACBOX offers hoteliers everything they need for flexible and easily managed high speed internet access.”\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>Starting with version 21, iLink users can effortlessly connect their IACBOX to their system. Simply select iLink from the PMS dropdown list in the IACBOX web admin. A description can be found in the online manuals.\u003C\u002Fp>\n\u003Cp>You can find out more about TigerTMS and iLink here: \u003Ca href=\"http:\u002F\u002Fwww.tigertms.com\">www.tigertms.com\u003C\u002Fa>\u003Cbr \u002F>or you can contact the TigerTMS team directly:\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"mailto:info@tigertms.com\">info@tigertms.com\u003C\u002Fa>\u003Cbr \u002F>+49 211 873900 32\u003C\u002Fp>\n",{"quicklinks":511},{"de_DE":2525},{"locale":494,"id":2484,"slug":2526,"post_title":2459,"href":2527},"iacbox-proudly-presents-tigertms-ilink-interface","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fiacbox-proudly-presents-tigertms-ilink-interface\u002F",{"self":2529,"collection":2534,"about":2536,"version-history":2538,"predecessor-version":2541,"wp:attachment":2545,"wp:term":2548,"curies":2551},[2530],{"href":2531,"targetHints":2532},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10542",{"allow":2533},[502],[2535],{"href":569},[2537],{"href":572},[2539],{"count":386,"href":2540},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10542\u002Frevisions",[2542],{"id":2543,"href":2544},10545,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10542\u002Frevisions\u002F10545",[2546],{"href":2547},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10542",[2549],{"taxonomy":585,"embeddable":511,"href":2550},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10542",[2552],{"name":528,"href":529,"templated":511},{"wp:term":2554},[2555],[2556],{"id":1088,"link":1133,"name":1134,"slug":1135,"taxonomy":585,"acf":2557,"_links":2558},[],{"self":2559,"collection":2563,"about":2565,"wp:post_type":2567,"curies":2569},[2560],{"href":1140,"targetHints":2561},{"allow":2562},[502],[2564],{"href":605},[2566],{"href":608},[2568],{"href":1149},[2570],{"name":528,"href":529,"templated":511},{"id":2572,"date":2573,"date_gmt":2573,"guid":2574,"modified":2576,"modified_gmt":2576,"slug":2577,"status":462,"type":461,"link":2578,"title":2579,"content":2581,"excerpt":2582,"featured_media":379,"template":11,"meta":2583,"categories":2584,"class_list":2585,"blocks":2587,"acf":2638,"wpml_current_locale":491,"wpml_translations":2639,"_links":2644,"_embedded":2669},10546,"2021-08-09T14:16:51",{"rendered":2575},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fcustomer-communication-with-chatbots-what-exactly-is-conversational-ai\u002F","2026-11-09T14:09:41","customer-communication-with-chatbots-what-exactly-is-conversational-ai","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fcustomer-communication-with-chatbots-what-exactly-is-conversational-ai\u002F",{"rendered":2580},"Customer Communication with Chatbots: What Exactly Is Conversational AI?",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[696,1088],[2586,461,548,474,475,699,1091],"post-10546",[2588,2592,2610,2614,2634],{"name":552,"id":2589,"fields":2590},"acf\u002Fwysiwyg_6af3fe80a9354",{"variant":555,"border":466,"wysiwyg":2591},"\u003Ch2>How to Automate Your Customer Communication with Chatbots!\u003C\u002Fh2>\n\u003Cp>Artificial intelligence has reached a stage where people can effortlessly interact with automated systems or conversational interfaces, such as chatbots or voice assistants.\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwww.globenewswire.com\u002Fnews-release\u002F2020\u002F08\u002F17\u002F2079215\u002F0\u002Fen\u002FGlobal-Conversational-AI-Market-Analysis-2020-2025.html\" target=\"_blank\" rel=\"noopener\">ResearchAndMarket\u003C\u002Fa> estimates that the global conversational AI market will grow from USD 4.8 billion in 2020 to USD 13.9 billion in 2025.\u003C\u002Fp>\n\u003Cp>This highlights the immense importance that conversational AI already holds and will continue to hold in the future. In this guest post, you will learn about the benefits chatbots offer, key tips to keep in mind, and how Onlim can support you in implementing conversational AI.\u003C\u002Fp>\n\u003Ch3>What Does “Conversational AI” Actually Mean and How Does It Work?\u003C\u002Fh3>\n\u003Cp>Conversational AI refers to \u003Cstrong>applications of AI technologies that enable automated, natural-language dialogues via systems such as chatbots or voice assistants\u003C\u002Fstrong>. A German translation of the term might be “Konversations-KI” or “KI-gestützte, automatisierte Dialogsysteme.” As with most innovative technological concepts, however, the English term has become standard in German-speaking regions.\u003C\u002Fp>\n\u003Cp>Conversational AI is operating successfully when a user can ask a question—whether via text or voice—and receive a natural-language response in real time that delivers precisely the requested information.\u003C\u002Fp>\n\u003Ch3>How Do Companies Benefit from Chatbots?\u003C\u002Fh3>\n\u003Cp>Leveraging the advantages of an intelligent, automated, and 24\u002F7-available communication channel, \u003Ca href=\"https:\u002F\u002Fwww.it-zoom.de\u002Fmobile-business\u002Fe\u002Fmessenger-und-chatbots-sind-gefragt-24345\u002F\" target=\"_blank\" rel=\"noopener\">more and more companies\u003C\u002Fa> are deploying chatbots to engage in dialogue with customers and prospects alongside phone and email.\u003C\u002Fp>\n\u003Cp>Particularly this year and last year, chatbots have proven their value, demonstrating \u003Ca href=\"https:\u002F\u002Fonlim.com\u002Fdas-potential-von-chatbots-in-krisenzeiten-darueber-hinaus-teil-1\u002F\" target=\"_blank\" rel=\"noopener\">the significant contribution they make, for instance in times of crisis\u003C\u002Fa>, and how effectively they can manage massive surges in communication and information demand. Additionally, businesses benefit not only from automated 24\u002F7 customer service, but also from higher engagement rates on their websites, automated lead generation, and efficient resource allocation.\u003C\u002Fp>\n\u003Cp>Specifically, deploying chatbots allows companies to accommodate their customers’ communication habits, provide relevant information at the right touchpoints, and thereby deliver a personalized and intuitive customer experience. Furthermore, chatbots offer a wide range of use cases spanning customer service, marketing, sales, and HR, and are not limited to any single industry.\u003C\u002Fp>\n\u003Cp>From the user’s perspective, data also indicates that interest in using chatbots as well as \u003Ca href=\"https:\u002F\u002Fwww.e-commerce-magazin.de\u002Fneue-studie-ki-und-chatbots-steigern-kundenzufriedenheit\u002F\" target=\"_blank\" rel=\"noopener\">overall customer satisfaction\u003C\u002Fa> are increasing through the use of AI and automation.\u003C\u002Fp>\n\u003Ch3>Which Tips Should You Consider?\u003C\u002Fh3>\n\u003Ch4>1. Discover the Potential of Chatbots for Your Business\u003C\u002Fh4>\n\u003Cp>First, evaluate whether a chatbot truly makes sense for your organization. If it does, choose a suitable and viable use case based on what your business aims to achieve and what users would appreciate as a solution. We will be glad to support you throughout this process.\u003C\u002Fp>\n\u003Ch4>2. Start Small, but Keep the Full Potential in Sight\u003C\u002Fh4>\n\u003Cp>Start small with your chatbot deployment, experiment, and learn so that you can scale the project later. However, do not assume that a basic FAQ-based chatbot will suffice indefinitely. Over time, your chatbot will certainly require more advanced capabilities.\u003C\u002Fp>\n\u003Ch4>3. Rely on Modern Knowledge Management and Build Better Chatbots with Knowledge Graphs\u003C\u002Fh4>\n\u003Cp>Data plays a more critical role in the business world than ever before. Every organization possesses vast amounts of data and information scattered across manuals, databases, and guidelines.\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fonlim.com\u002Fwelche-rolle-spielen-knowledge-graphen-fuer-conversational-ai\u002F\" target=\"_blank\" rel=\"noopener\">Knowledge graphs\u003C\u002Fa> can help bring structure to this information chaos and extract relevant insights from this continuously growing stream of data. They establish the foundation for a comprehensive transformation process that will fundamentally reshape the way we retrieve information and manage knowledge.\u003C\u002Fp>\n\u003Ch4>4. Build Trust Within the Team\u003C\u002Fh4>\n\u003Cp>Implementing chatbots in the workplace is a major change and rarely occurs without opposition. There are those who doubt the technology’s ability to handle the tasks, and those who fear it will eliminate their roles. Change management and governance are crucial, yet often overlooked, areas when deploying conversational AI.\u003C\u002Fp>\n\u003Cp>Friction sometimes arises when a chatbot solution is perceived as being managed by another part of the company, such as IT rather than customer service. Leaders must therefore communicate clearly how chatbots will assist existing staff in performing their jobs more effectively by freeing up time to focus on more complex tasks.\u003C\u002Fp>\n\u003Ch4>5. Act Now!\u003C\u002Fh4>\n\u003Cp>Organizations that start early may make a few more mistakes, but they can secure a significant competitive edge. Mastering this technology requires an organizational learning process that every business must embed over time. Late adopters might enter the market on a more mature platform, but there are no shortcuts to organizational learning. Consequently, those who wait will find themselves trailing far behind the pioneers.\u003C\u002Fp>\n\u003Ch3>How Can Onlim Support You in Implementing Conversational AI?\u003C\u002Fh3>\n\u003Cp>Conversational AI—and particularly chatbots and voice assistants—is more than just a new tool. It represents a comprehensive transformation process that permanently changes the way we retrieve information and manage knowledge.\u003C\u002Fp>\n\u003Cp>With \u003Ca href=\"https:\u002F\u002Fwww.onlim.com\" target=\"_blank\" rel=\"noopener\">Onlim\u003C\u002Fa>, customers benefit from an integrated platform for conversational AI, knowledge graphs, analytics, and multichannel connectivity to voice assistants, phone bots, and chatbots. Additionally, a wide array of pre-integrated data and services is available as knowledge sources.\u003C\u002Fp>\n\u003Cp>Founded in 2015, Onlim is now recognized as one of the leading conversational AI providers in the DACH region. Its broad and prominent customer base across various sectors establishes Onlim not only as a technology specialist, but also as domain experts for diverse applications. As a spin-off of the University of Innsbruck, Onlim’s technology is built on state-of-the-art research and technical excellence.\u003C\u002Fp>\n\u003Cp>Would you also like to automate your customer communication, or do you have questions about a potential chatbot implementation?\u003C\u002Fp>\n\u003Cp>\u003Ca class=\"btn primary\" href=\"https:\u002F\u002Fonlim.com\u002Fchatbot-demo-vereinbaren\u002F\" target=\"_blank\" rel=\"noopener\">Feel free to contact us\u003C\u002Fa>\u003C\u002Fp>\n",{"name":788,"id":2593,"fields":2594},"acf\u002Fmedia_6af3fe80a9609",{"width":791,"image":2595},{"id":2596,"title":2597,"filename":2598,"filesize":2599,"url":2600,"link":2601,"alt":11,"author":799,"description":11,"caption":11,"name":2597,"status":800,"uploaded_to":2602,"date":2603,"modified":2603,"mime_type":414,"type":803,"subtype":413,"width":2604,"height":2605,"orientation":806,"sizes":2606},8904,"onlim_logo","onlim_logo.png",4958,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fonlim_logo.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fconversational-ai\u002Fonlim_logo\u002F",8903,"2026-09-30 13:18:46",724,415,{"thumbnail":2600,"thumbnail-width":808,"thumbnail-height":2607,"medium":2608,"medium-width":811,"medium-height":2609,"medium_large":2600,"medium_large-width":2604,"medium_large-height":2605,"large":2600,"large-width":2604,"large-height":2605,"1536x1536":2600,"1536x1536-width":2604,"1536x1536-height":2605,"2048x2048":2600,"2048x2048-width":2604,"2048x2048-height":2605,"2600x2600":2600,"2600x2600-width":2604,"2600x2600-height":2605},86,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fonlim_logo-300x172.png",172,{"name":552,"id":2611,"fields":2612},"acf\u002Fwysiwyg_6af3fe80ab249",{"variant":555,"border":511,"wysiwyg":2613},"\u003Cp>Behind Onlim, the latest IACBOX technology partner, are semantic web pioneers and conversational AI experts.\u003C\u002Fp>\n\u003C\u002Fp>\n\u003Chr>\n",{"name":788,"id":2615,"fields":2616},"acf\u002Fmedia_6af3fe80ab30e",{"width":791,"image":2617},{"id":2618,"title":2619,"filename":2620,"filesize":2621,"url":2622,"link":2623,"alt":11,"author":799,"description":11,"caption":11,"name":2619,"status":800,"uploaded_to":2602,"date":2624,"modified":2624,"mime_type":414,"type":803,"subtype":413,"width":2625,"height":2626,"orientation":806,"sizes":2627},9155,"onlim_marc-isop","onlim_marc-isop.png",362304,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fonlim_marc-isop.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fconversational-ai\u002Fonlim_marc-isop\u002F","2026-09-30 13:58:52",1175,1088,{"thumbnail":2622,"thumbnail-width":808,"thumbnail-height":2325,"medium":2628,"medium-width":811,"medium-height":2629,"medium_large":2630,"medium_large-width":814,"medium_large-height":2631,"large":2632,"large-width":817,"large-height":2633,"1536x1536":2622,"1536x1536-width":2625,"1536x1536-height":2626,"2048x2048":2622,"2048x2048-width":2625,"2048x2048-height":2626,"2600x2600":2622,"2600x2600-width":2625,"2600x2600-height":2626},"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fonlim_marc-isop-300x278.png",278,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fonlim_marc-isop-768x711.png",711,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fonlim_marc-isop-1024x948.png",948,{"name":552,"id":2635,"fields":2636},"acf\u002Fwysiwyg_6af3fe80ac0f8",{"variant":555,"border":511,"wysiwyg":2637},"\u003Cp>Author:\u003C\u002Fstrong> As Chief Revenue Officer at \u003Ca href=\"https:\u002F\u002Fwww.onlim.com\" target=\"_blank\" rel=\"noopener\">Onlim\u003C\u002Fa>, Marc Isop, Mag., is responsible for all marketing and sales activities. He has worked as a consultant and in executive positions in the software and internet industries for 20 years, bringing to Onlim the experience of delivering more than 100 enterprise chatbot solutions for major clients across various sectors.\u003C\u002Fp>\n\u003C\u002Fp>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fwww.linkedin.com\u002Fin\u002Fmarcisop\u002F\" target=\"_blank\" rel=\"noopener\">Marc Isop, Mag., on LinkedIn\u003C\u002Fa>\u003C\u002Fp>\n",{"quicklinks":511},{"de_DE":2640},{"locale":494,"id":2602,"slug":2641,"post_title":2642,"href":2643},"conversational-ai","Kundenkommunikation mit Chatbots: Was ist eigentlich Conversational AI?","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fconversational-ai\u002F",{"self":2645,"collection":2650,"about":2652,"version-history":2654,"predecessor-version":2657,"wp:attachment":2661,"wp:term":2664,"curies":2667},[2646],{"href":2647,"targetHints":2648},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10546",{"allow":2649},[502],[2651],{"href":569},[2653],{"href":572},[2655],{"count":386,"href":2656},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10546\u002Frevisions",[2658],{"id":2659,"href":2660},10549,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10546\u002Frevisions\u002F10549",[2662],{"href":2663},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10546",[2665],{"taxonomy":585,"embeddable":511,"href":2666},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10546",[2668],{"name":528,"href":529,"templated":511},{"wp:term":2670},[2671],[2672,2687],{"id":696,"link":747,"name":748,"slug":749,"taxonomy":585,"acf":2673,"_links":2674},[],{"self":2675,"collection":2679,"about":2681,"wp:post_type":2683,"curies":2685},[2676],{"href":754,"targetHints":2677},{"allow":2678},[502],[2680],{"href":605},[2682],{"href":608},[2684],{"href":763},[2686],{"name":528,"href":529,"templated":511},{"id":1088,"link":1133,"name":1134,"slug":1135,"taxonomy":585,"acf":2688,"_links":2689},[],{"self":2690,"collection":2694,"about":2696,"wp:post_type":2698,"curies":2700},[2691],{"href":1140,"targetHints":2692},{"allow":2693},[502],[2695],{"href":605},[2697],{"href":608},[2699],{"href":1149},[2701],{"name":528,"href":529,"templated":511},{"id":2703,"date":2704,"date_gmt":2704,"guid":2705,"modified":2707,"modified_gmt":2707,"slug":2708,"status":462,"type":461,"link":2709,"title":2710,"content":2712,"excerpt":2713,"featured_media":379,"template":11,"meta":2714,"categories":2715,"class_list":2716,"blocks":2718,"acf":2740,"wpml_current_locale":491,"wpml_translations":2741,"_links":2746,"_embedded":2771},10550,"2021-05-19T08:31:53",{"rendered":2706},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fupdate-tips-for-hospitality-in-times-of-corona\u002F","2026-11-09T14:09:43","update-tips-for-hospitality-in-times-of-corona","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fupdate-tips-for-hospitality-in-times-of-corona\u002F",{"rendered":2711},"Update: Tips for Hospitality in Times of Corona",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[696],[2717,461,548,474,475,699],"post-10550",[2719,2723],{"name":552,"id":2720,"fields":2721},"acf\u002Fwysiwyg_6af3fe80b6a2f",{"variant":555,"border":466,"wysiwyg":2722},"\u003Cp>Once again, after a lockdown, gradual reopening is underway for the hospitality and hotel industry. While the details of the new regulations are known, it remains unclear to what extent and in what form they can be implemented, and by whom or how the associated control obligations can be carried out in practice. In Austria, at least, the relevant \u003Ca href=\"https:\u002F\u002Fwww.wko.at\u002Fbranchen\u002Ftourismus-freizeitwirtschaft\u002Fgastronomie\u002Fcoronavirus.html\">regulation\u003C\u002Fa> is uniform nationwide, in contrast to Germany, where the federal government is attempting to provide \u003Ca href=\"https:\u002F\u002Fwww.bundesregierung.de\u002Fbreg-de\u002Fthemen\u002Fcoronavirus\u002Fcorona-bundeslaender-1745198\">an overview here\u003C\u002Fa>, since the rules differ somewhat from state to state.\u003C\u002Fp>\n\u003Cp>Guest registration is now called collection of contact details, but in principle it’s the same as before: guests at hospitality establishments who stay for a longer period (in Austria: more than 15 minutes) should be traceable. The question of \u003Cstrong>how\u003C\u002Fstrong> this should be done remains unanswered once again, left instead to each business’s own prevention concept. It remains to be seen what guests will encounter, ranging from paper slips and QR codes to digital forms, or, as with the IACBOX, via the WiFi login page. The Austrian Federal Economic Chamber provides a sample form \u003Ca href=\"https:\u002F\u002Fwww.wko.at\u002Fbranchen\u002Ftourismus-freizeitwirtschaft\u002Fgastronomie\u002FContact-Tracing.pdf\">here\u003C\u002Fa>.\u003C\u002Fp>\n\u003Cp>It also remains true that physical contact continues to be viewed critically in pandemic times. Anything that can be handled contactlessly without much effort is therefore likely to become a lasting trend, such as online check-in, orders from digital menus, or similar everyday tasks. That’s why we’d like to once again point you to our \u003Ca href=\"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002F6-tipps-fuer-kontaktlose-gastlichkeit-in-zeiten-von-corona\u002F\">article on contactless hospitality\u003C\u002Fa>.\u003C\u002Fp>\n\u003Cp>We will also likely have to get used to seeing face masks more often in everyday life during cold and flu season, as has long been the case in densely populated Asian countries. This development does have some welcome side effects, as every single country with a mask mandate has seen a significant reduction in flu cases over the past two winter seasons.\u003C\u002Fp>\n\u003Cp>And what about collecting contact details? Yes, if you are required to do so, or if you’d like to support this as a useful measure in the fight against the pandemic, the IACBOX Data Collector is happy to help. Instructions are available here as a \u003Ca href=\"https:\u002F\u002Fres.cloudinary.com\u002Fiacbox\u002Fimages\u002Fv1619421884\u002Fwp\u002FInfoblatt_Gaesteregistrierung\u002FInfoblatt_Gaesteregistrierung.pdf\" target=\"_blank\" rel=\"noopener\">PDF\u003C\u002Fa>.\u003C\u002Fp>\n\u003Cp>And now, let’s simply look forward to soon sitting down again for a pizza, an exquisite meal, or just a coffee on a terrace, at a bar, or in a beer garden, chatting with friends and enjoying life.\u003C\u002Fp>\n",{"name":788,"id":2724,"fields":2725},"acf\u002Fmedia_6af3fe80b6b6e",{"width":791,"image":2726},{"id":2727,"title":2728,"filename":2729,"filesize":2730,"url":2731,"link":2732,"alt":2733,"author":799,"description":11,"caption":11,"name":2734,"status":800,"uploaded_to":2735,"date":2736,"modified":2736,"mime_type":1657,"type":803,"subtype":1658,"width":1709,"height":1710,"orientation":806,"sizes":2737},8906,"Reopen,,Young,Asia,Girl,Wear,Face,Mask,Turning,A,Sign","shutterstock_1933296860.jpg",488786,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_1933296860.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fupdate-tipps-fuer-die-gastlichkeit-in-zeiten-von-corona\u002Freopenyoungasiagirlwearfacemaskturningasign\u002F","Frau mit Mundschutz und Schild in der Hand \"Welcome we are open\"","reopenyoungasiagirlwearfacemaskturningasign",8905,"2026-09-30 13:18:47",{"thumbnail":2731,"thumbnail-width":808,"thumbnail-height":1712,"medium":2738,"medium-width":811,"medium-height":1714,"medium_large":2739,"medium_large-width":814,"medium_large-height":1716,"large":2731,"large-width":1709,"large-height":1710,"1536x1536":2731,"1536x1536-width":1709,"1536x1536-height":1710,"2048x2048":2731,"2048x2048-width":1709,"2048x2048-height":1710,"2600x2600":2731,"2600x2600-width":1709,"2600x2600-height":1710},"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_1933296860-300x200.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_1933296860-768x512.jpg",{"quicklinks":511},{"de_DE":2742},{"locale":494,"id":2735,"slug":2743,"post_title":2744,"href":2745},"update-tipps-fuer-die-gastlichkeit-in-zeiten-von-corona","Update: Tipps für die Gastlichkeit in Zeiten von Corona","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fupdate-tipps-fuer-die-gastlichkeit-in-zeiten-von-corona\u002F",{"self":2747,"collection":2752,"about":2754,"version-history":2756,"predecessor-version":2759,"wp:attachment":2763,"wp:term":2766,"curies":2769},[2748],{"href":2749,"targetHints":2750},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10550",{"allow":2751},[502],[2753],{"href":569},[2755],{"href":572},[2757],{"count":386,"href":2758},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10550\u002Frevisions",[2760],{"id":2761,"href":2762},10552,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10550\u002Frevisions\u002F10552",[2764],{"href":2765},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10550",[2767],{"taxonomy":585,"embeddable":511,"href":2768},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10550",[2770],{"name":528,"href":529,"templated":511},{"wp:term":2772},[2773],[2774],{"id":696,"link":747,"name":748,"slug":749,"taxonomy":585,"acf":2775,"_links":2776},[],{"self":2777,"collection":2781,"about":2783,"wp:post_type":2785,"curies":2787},[2778],{"href":754,"targetHints":2779},{"allow":2780},[502],[2782],{"href":605},[2784],{"href":608},[2786],{"href":763},[2788],{"name":528,"href":529,"templated":511},{"id":2790,"date":2791,"date_gmt":2791,"guid":2792,"modified":2794,"modified_gmt":2794,"slug":2795,"status":462,"type":461,"link":2796,"title":2797,"content":2799,"excerpt":2800,"featured_media":379,"template":11,"meta":2801,"categories":2802,"class_list":2803,"blocks":2805,"acf":2818,"wpml_current_locale":491,"wpml_translations":2819,"_links":2825,"_embedded":2850},10553,"2021-04-19T14:42:35",{"rendered":2793},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fholiday-office-another-way-to-work-from-anywhere\u002F","2026-11-09T14:09:45","holiday-office-another-way-to-work-from-anywhere","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fholiday-office-another-way-to-work-from-anywhere\u002F",{"rendered":2798},"Holiday Office – another way to work from anywhere",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[545],[2804,461,548,474,475,549],"post-10553",[2806,2810],{"name":552,"id":2807,"fields":2808},"acf\u002Fwysiwyg_6af3fe80bde46",{"variant":555,"border":466,"wysiwyg":2809},"\u003Cp>The currently best-known virus in the world has already hit the hotel and tourism industry hard, and it does not look as though it will let up any time soon. Guests are willing to book, but as soon as there are too many, the next restriction is already on the way, and so we will probably have to live with a lot of uncertainty for some time yet. However, hoteliers out there are not only excellent and passionate hosts, but also blessed with a great deal of creative ingenuity.\u003C\u002Fp>\n\u003Cp>They are using the time to prepare, put together packages, and set new trends—also when it comes to digitalization. From contactless check-in to expanding the WiFi infrastructure, they are now also jumping on the new home office trend.\u003C\u002Fp>\n\u003Cp>How convenient that IACBOX can also contribute here:\u003C\u002Fp>\n\u003Ch2>\u003Cem>IACBOX \u003C\u002Fem>puts the Holiday Office model on the display\u003C\u002Fh2>\n\u003Cp>As an advanced Captive Portal system, the \u003Cem>IACBOX\u003C\u002Fem> once again plays to its strengths here. Where vacation and work complement each other, it can not only communicate this offering in words and images, but also implement it operationally—from \u003Cem>remote home office \u003C\u002Fem>to \u003Cem>working holiday\u003C\u002Fem>. For all IACBOX operators, we therefore have\u003C\u002Fp>\n\u003Cp>\u003Cstrong>6 quick tips for fast and easy implementation\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Ch2>#1 The background image\u003C\u002Fh2>\n\u003Cp>Depending on your philosophy and location, choose an image that leans more toward holiday or more toward work. Either select a suitable one from the supplied background images or upload your own.\u003C\u002Fp>\n\u003Ch2>#2 – Differentiating Holiday Office vs. vacation guest\u003C\u002Fh2>\n\u003Cp>Make it clear which login is intended for which guests.\u003C\u002Fp>\n\u003Cp>If the area is separated or has its own SSID—such as in a dedicated workspace, on a floor intended only for working guests, etc.—the login page can display only this one login, which is named and titled accordingly.\u003C\u002Fp>\n\u003Cp>In the IACBOX \u003Cem>WebAdmin\u003C\u002Fem>, VLANs can be created and each assigned its own login pages.\u003C\u002Fp>\n\u003Cp>If working guests cannot be separated from vacationers in the WiFi infrastructure, both logins can be displayed as tabs or an accordion. Clear naming is even more important here so that guests are oriented and know which login is intended for them.\u003C\u002Fp>\n\u003Ch2>#3 – Promote the office offering\u003C\u002Fh2>\n\u003Cp>If the page with the office login is seen by all guests, this model can be promoted effectively. Here, too, IACBOX offers options—from \u003Cstrong>redirecting\u003C\u002Fstrong> to a corresponding website to displaying content in iFrames, or an option to subscribe to the Holiday Office newsletter including a consent checkbox.\u003C\u002Fp>\n\u003Ch2>#4 – WiFi ticket templates: office vs. vacation guest\u003C\u002Fh2>\n\u003Cp>Naturally, \u003Cstrong>the office guest should also be treated differently on the WiFi than the regular vacation guest\u003C\u002Fstrong> so that the offering takes on tangible contours. The ticket templates offer versatile options for this. Once created easily and named clearly, you can later filter for them in the ticket overview.\u003C\u002Fp>\n\u003Ch2>#5 – Edit WiFi settings for office vs. vacation guests\u003C\u002Fh2>\n\u003Cp>After creating the ticket template, the \u003Cem>IACBOX \u003C\u002Fem>automatically issues a virtual ticket that includes all properties, restrictions, and specifications contained in the template: time limits, validity period, download and upload volume, etc. If you also want to decide on a protocol basis whether certain applications are permitted, restricted, or blocked, the add-on module \u003Cem>Application Control PRO\u003C\u002Fem> is recommended.\u003C\u002Fp>\n\u003Ch2>#6 – Download proven WiFi templates and roll them out to other systems\u003C\u002Fh2>\n\u003Cp>Once the appropriate templates have been created, they are \u003Cstrong>easy to export\u003C\u002Fstrong> and roll out to additional systems.\u003C\u002Fp>\n\u003Cp>This means hosts are ideally equipped with IACBOX to offer an office model for in-house guests.\u003C\u002Fp>\n",{"name":1695,"id":2811,"fields":2812},"acf\u002Fgallery_6af3fe80be024",{"variation":1698,"columns":394,"gallery":2813},[2814,2816],{"id":1701,"title":1702,"filename":1703,"filesize":1704,"url":1705,"link":1706,"alt":11,"author":799,"description":11,"caption":11,"name":1707,"status":800,"uploaded_to":1655,"date":1708,"modified":1708,"mime_type":1657,"type":803,"subtype":1658,"width":1709,"height":1710,"orientation":806,"sizes":2815},{"thumbnail":1705,"thumbnail-width":808,"thumbnail-height":1712,"medium":1713,"medium-width":811,"medium-height":1714,"medium_large":1715,"medium_large-width":814,"medium_large-height":1716,"large":1705,"large-width":1709,"large-height":1710,"1536x1536":1705,"1536x1536-width":1709,"1536x1536-height":1710,"2048x2048":1705,"2048x2048-width":1709,"2048x2048-height":1710,"2600x2600":1705,"2600x2600-width":1709,"2600x2600-height":1710},{"id":1718,"title":1719,"filename":1720,"filesize":1721,"url":1722,"link":1723,"alt":11,"author":799,"description":11,"caption":11,"name":1724,"status":800,"uploaded_to":1655,"date":1725,"modified":1725,"mime_type":1657,"type":803,"subtype":1658,"width":1709,"height":1710,"orientation":806,"sizes":2817},{"thumbnail":1722,"thumbnail-width":808,"thumbnail-height":1712,"medium":1727,"medium-width":811,"medium-height":1714,"medium_large":1728,"medium_large-width":814,"medium_large-height":1716,"large":1722,"large-width":1709,"large-height":1710,"1536x1536":1722,"1536x1536-width":1709,"1536x1536-height":1710,"2048x2048":1722,"2048x2048-width":1709,"2048x2048-height":1710,"2600x2600":1722,"2600x2600-width":1709,"2600x2600-height":1710},{"quicklinks":511},{"de_DE":2820},{"locale":494,"id":2821,"slug":2822,"post_title":2823,"href":2824},8907,"holiday-office","Holiday Office – eine andere Möglichkeit, von überall aus zu arbeiten","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fholiday-office\u002F",{"self":2826,"collection":2831,"about":2833,"version-history":2835,"predecessor-version":2838,"wp:attachment":2842,"wp:term":2845,"curies":2848},[2827],{"href":2828,"targetHints":2829},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10553",{"allow":2830},[502],[2832],{"href":569},[2834],{"href":572},[2836],{"count":386,"href":2837},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10553\u002Frevisions",[2839],{"id":2840,"href":2841},10554,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10553\u002Frevisions\u002F10554",[2843],{"href":2844},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10553",[2846],{"taxonomy":585,"embeddable":511,"href":2847},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10553",[2849],{"name":528,"href":529,"templated":511},{"wp:term":2851},[2852],[2853],{"id":545,"link":593,"name":594,"slug":595,"taxonomy":585,"acf":2854,"_links":2855},[],{"self":2856,"collection":2860,"about":2862,"wp:post_type":2864,"curies":2866},[2857],{"href":600,"targetHints":2858},{"allow":2859},[502],[2861],{"href":605},[2863],{"href":608},[2865],{"href":611},[2867],{"name":528,"href":529,"templated":511},{"id":2869,"date":2870,"date_gmt":2870,"guid":2871,"modified":2873,"modified_gmt":2873,"slug":2874,"status":462,"type":461,"link":2875,"title":2876,"content":2878,"excerpt":2879,"featured_media":379,"template":11,"meta":2880,"categories":2881,"class_list":2882,"blocks":2884,"acf":2916,"wpml_current_locale":491,"wpml_translations":2917,"_links":2922,"_embedded":2947},10555,"2021-03-08T14:30:51",{"rendered":2872},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fwifi-in-the-age-of-5g-flop-or-top\u002F","2026-11-09T14:09:47","wifi-in-the-age-of-5g-flop-or-top","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fwifi-in-the-age-of-5g-flop-or-top\u002F",{"rendered":2877},"WiFi in the age of 5G – flop or top?",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[696],[2883,461,548,474,475,699],"post-10555",[2885,2889,2912],{"name":552,"id":2886,"fields":2887},"acf\u002Fwysiwyg_6af3fe80c4045",{"variant":555,"border":466,"wysiwyg":2888},"\u003Cp>\u003Cem>Fiber optic in every home, 5G at every milk churn, fast internet for everyone beamed down from space – it sounds like something out of the future, yet according to bold announcements in the press and in advertising, this new era has long since arrived. A brief reality check on the state of HSIA.\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>The COVID-19 crisis has made it clear to us, well beyond healthcare and social systems, that limits do exist. In our consumer society – thanks to \u003Cem>just-in-time delivery\u003C\u002Fem> and \u003Cem>real-time supply chains\u003C\u002Fem> – we have long since grown unaccustomed to waiting. An empty shelf in the supermarket immediately draws uncomfortable attention and can even trigger panic buying. Now the race for available vaccines is underway, and the whole world is feeling the effects of shortages and bottlenecks.\u003C\u002Fp>\n\u003Cp>Something similar in terms of resources and availability is happening on the internet as well. During the first lockdown period in Europe, online meeting platforms saw no other option than to \u003Cem>temporarily throttle or even disable video conferencing\u003C\u002Fem>, as half the world was working from home and the limits of possible data throughput were being pushed to the max.\u003C\u002Fp>\n\u003Cp>As in many other areas, what the pandemic has exposed is just the tip of the iceberg. Bandwidth bottlenecks are not solely due to crisis mode and the shift of large parts of business life to online channels, but above all to the unbroken \u003Cstrong>trend\u003C\u002Fstrong> that is relentlessly bringing more and more people, devices, and data-intensive services online.\u003C\u002Fp>\n\u003Cp>While the expansion of mobile data networks in particular is being heavily celebrated in media advertising, there are still gaps to close – and we’re not even talking about 5G yet. In Germany, LTE is currently the standard, which, strictly speaking, represents a kind of \u003Cem>3.9G\u003C\u002Fem>, since not all requirements of the 4G standard are met. Accordingly, mobile phones display either LTE (iOS) or 4G\u002FLTE (Android).\u003C\u002Fp>\n\u003Cp>So before we’re all cruising around on 5G networks, this year the \u003Cem>3G network will first be shut down\u003C\u002Fem>. What this means for owners of older phones or contracts in Germany can be read \u003Ca title=\"Link to source\" href=\"https:\u002F\u002Fwww.verbraucherzentrale.de\u002Faktuelle-meldungen\u002Fdigitale-welt\u002F3gnetze-werden-abgeschaltet-achtung-bei-aelteren-handys-und-vertraegen-56539\" target=\"_blank\" rel=\"noopener\" data-link-name=\"Link zur Quelle\">\u003Cstrong>here\u003C\u002Fstrong> \u003C\u002Fa>. An interesting look into the hurdles of 5G rollout “in its teenage phase” is offered \u003Ca title=\"Link to source\" href=\"https:\u002F\u002Fwww.5g-anbieter.info\u002F5g-ausbau\u002F\" target=\"_blank\" rel=\"noopener\" data-link-name=\"Link zur Quelle\">\u003Cstrong>here\u003C\u002Fstrong> \u003C\u002Fa>: from sluggish frequency auctions to high costs and “fake 5G.”\u003C\u002Fp>\n\u003Cp>In Austria, a \u003Ca title=\"Link to comparison platform\" href=\"https:\u002F\u002Ffuturezone.at\u002Fprodukte\u002Fcorona-krise-mobiles-internet-um-40-prozent-langsamer\u002F400786205\" target=\"_blank\" rel=\"noopener\" data-link-name=\"Link zur Vergleichslattform\">\u003Cstrong>comparison platform\u003C\u002Fstrong> \u003C\u002Fa>examined data transfer speeds at various points during the lockdown periods and found that the LTE network in particular experienced the greatest fluctuations during the COVID-19 crisis – the diagnosis was \u003Cstrong>up to 40% slower\u003C\u002Fstrong>. Cable networks fluctuated less in speed, but at an average of 81 Mbit\u002Fs still fell well short of the \u003Cem>100Fast Ethernet standard\u003C\u002Fem> from 1995.\u003C\u002Fp>\n\u003Cp>Even in a highly industrialized country like Germany, the availability of broadband internet is still quite uneven, as you can clearly see on the map \u003Cstrong>\u003Ca title=\"Link to map\" href=\"https:\u002F\u002Fwww.bmvi.de\u002FDE\u002FThemen\u002FDigitales\u002FBreitbandausbau\u002FBreitbandatlas-Karte\u002Fstart.html\" target=\"_blank\" rel=\"noopener\" data-link-name=\"Link zur Karte\">at this link\u003C\u002Fa>\u003C\u002Fstrong>. Click through, zoom in, and see how rural areas, even in the immediate vicinity of major cities, still look like a patchwork.\u003C\u002Fp>\n",{"name":788,"id":2890,"fields":2891},"acf\u002Fmedia_6af3fe80c41fd",{"width":791,"image":2892},{"id":2893,"title":2894,"filename":2895,"filesize":2896,"url":2897,"link":2898,"alt":2899,"author":799,"description":11,"caption":11,"name":2900,"status":800,"uploaded_to":2901,"date":2902,"modified":2902,"mime_type":414,"type":803,"subtype":413,"width":2903,"height":2904,"orientation":806,"sizes":2905},8909,"Breitbandverfuegbarkeit-DE-FFM-Land","Breitbandverfuegbarkeit-DE-FFM-Land.png",1082585,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FBreitbandverfuegbarkeit-DE-FFM-Land.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fwlan-in-zeiten-von-5g-flop-oder-top\u002Fbreitbandverfuegbarkeit-de-ffm-land\u002F","Breitbandatlas private Breitbandverfügbarkeit","breitbandverfuegbarkeit-de-ffm-land",8908,"2026-09-30 13:18:51",1110,601,{"thumbnail":2897,"thumbnail-width":808,"thumbnail-height":2906,"medium":2907,"medium-width":811,"medium-height":2908,"medium_large":2909,"medium_large-width":814,"medium_large-height":2910,"large":2911,"large-width":817,"large-height":2493,"1536x1536":2897,"1536x1536-width":2903,"1536x1536-height":2904,"2048x2048":2897,"2048x2048-width":2903,"2048x2048-height":2904,"2600x2600":2897,"2600x2600-width":2903,"2600x2600-height":2904},81,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FBreitbandverfuegbarkeit-DE-FFM-Land-300x162.png",162,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FBreitbandverfuegbarkeit-DE-FFM-Land-768x416.png",416,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FBreitbandverfuegbarkeit-DE-FFM-Land-1024x554.png",{"name":552,"id":2913,"fields":2914},"acf\u002Fwysiwyg_6af3fe80c5223",{"variant":555,"border":466,"wysiwyg":2915},"\u003Cp>It’s no wonder that many manufacturers of standard software or apps now only perform their backups when there’s an \u003Cem>active WiFi connection\u003C\u002Fem>, and prefer to update their systems this way, since higher throughput rates are possible. Accordingly, the WiFi portal remains highly significant when it comes to providing not only guests but also citizens, students, university students, patients, and employees with straightforward, high-performance access to fast internet.\u003C\u002Fp>\n",{"quicklinks":511},{"de_DE":2918},{"locale":494,"id":2901,"slug":2919,"post_title":2920,"href":2921},"wlan-in-zeiten-von-5g-flop-oder-top","WLAN in Zeiten von 5G – flop oder top?","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fwlan-in-zeiten-von-5g-flop-oder-top\u002F",{"self":2923,"collection":2928,"about":2930,"version-history":2932,"predecessor-version":2935,"wp:attachment":2939,"wp:term":2942,"curies":2945},[2924],{"href":2925,"targetHints":2926},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10555",{"allow":2927},[502],[2929],{"href":569},[2931],{"href":572},[2933],{"count":386,"href":2934},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10555\u002Frevisions",[2936],{"id":2937,"href":2938},10557,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10555\u002Frevisions\u002F10557",[2940],{"href":2941},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10555",[2943],{"taxonomy":585,"embeddable":511,"href":2944},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10555",[2946],{"name":528,"href":529,"templated":511},{"wp:term":2948},[2949],[2950],{"id":696,"link":747,"name":748,"slug":749,"taxonomy":585,"acf":2951,"_links":2952},[],{"self":2953,"collection":2957,"about":2959,"wp:post_type":2961,"curies":2963},[2954],{"href":754,"targetHints":2955},{"allow":2956},[502],[2958],{"href":605},[2960],{"href":608},[2962],{"href":763},[2964],{"name":528,"href":529,"templated":511},{"id":2966,"date":2967,"date_gmt":2967,"guid":2968,"modified":2970,"modified_gmt":2970,"slug":2971,"status":462,"type":461,"link":2972,"title":2973,"content":2975,"excerpt":2976,"featured_media":379,"template":11,"meta":2977,"categories":2978,"class_list":2979,"blocks":2981,"acf":3033,"wpml_current_locale":491,"wpml_translations":3034,"_links":3039,"_embedded":3064},10558,"2021-02-16T14:35:07",{"rendered":2969},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fpandemic-vs-customer-relationship-or-vice-versa\u002F","2026-11-09T14:09:49","pandemic-vs-customer-relationship-or-vice-versa","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fpandemic-vs-customer-relationship-or-vice-versa\u002F",{"rendered":2974},"Pandemic vs. Customer Relationship – Or Vice Versa.",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[545],[2980,461,548,474,475,549],"post-10558",[2982,2986,3008,3012],{"name":552,"id":2983,"fields":2984},"acf\u002Fwysiwyg_6af3fe80cd2f2",{"variant":555,"border":466,"wysiwyg":2985},"\u003Cp>How long is too long? Just as we were looking forward to spring with optimism, news reports are already rolling in about \u003Cem>lockdown extensions\u003C\u002Fem> and tighter anti-COVID-19 measures once again. Yes, of course, the health of employees, customers, guests, friends, family, and not least our own is an asset worthy of the utmost protection.\u003C\u002Fp>\n\u003Cp>Yet restaurateurs among us, customer advisors, hoteliers, project and team managers, and executives from middle management all the way to the top have now been living for quite some time with restricted opportunities to meet with one another and with others. As creative and digital as we all become to keep business going, as much optimism as we strive to radiate – morale suffers, there is no denying it.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Social beings\u003C\u002Fstrong> like us have not only physical but also basic psychological needs upon which our well-being and motivation directly depend. Drawing broadly on Deci and Ryan, these can be broken down into three concepts:\u003C\u002Fp>\n\u003Cp>\u003Cstrong>–\u003C\u002Fstrong> Autonomy: a sense of control over one’s own life\u003Cbr \u002F>\u003Cstrong>–\u003C\u002Fstrong> Competence: feeling capable of mastering tasks\u003Cbr \u002F>\u003Cstrong>–\u003C\u002Fstrong> Relatedness: a sense of belonging, a social connection to others\u003C\u002Fp>\n\u003Cp>The first two are served \u003Cem>comparatively well by the modern online world\u003C\u002Fem> (though much can be learned from the gaming industry, which is certainly worth an article in its own right). The third point represents the traditional habitat of communication and social media.\u003C\u002Fp>\n\u003Cp>Currently, what is likely the largest field study of all time is underway to see how far these needs can genuinely be satisfied online, and we see all too clearly where the friction lies. Today and here, it is primarily about the third need: \u003Cstrong>social connection\u003C\u002Fstrong>. The shortcomings in this regard are obvious. In business life, this manifests particularly in one area:\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Informal meetings:\u003C\u002Fstrong> Anything with a concrete purpose and a clear objective still works reasonably well. But the social exchange, human-level pleasantries, and the many small rituals on the stairs, in the elevator, in the break room, at trade shows, or at conferences are falling away. Not to mention larger team meetings, company outings, in-house exhibitions, anniversaries, etc.\u003C\u002Fp>\n\u003Cp>A friendly smile, a handshake, clear social cues during greetings – all of that is history. Behind a mask, it is difficult to perceive someone’s demeanor toward us, leading to uncertainty that, in the worst cases, tilts into an irritable baseline mood.\u003C\u002Fp>\n\u003Cp>How can this be addressed when we are expected to avoid direct, personal contact as much as possible, when mask mandates are in place virtually everywhere, and phone calls and web meetings are the order of the day? It is time for a few practical tips:\u003C\u002Fp>\n\u003Ch2>1. Leverage your interfaces.\u003C\u002Fh2>\n\u003Cp>We are employing a metaphor here, as interpersonal aspects often receive less than their due attention in our tech-heavy industry.\u003C\u002Fp>\n\u003Cp>At the \u003Cstrong>user interface\u003C\u002Fstrong>, technology meets people; at the \u003Cstrong>customer touchpoint\u003C\u002Fstrong>, the \u003Cem>customer meets the provider\u003C\u002Fem>. These are critical touchpoints; indeed, they should be a matter for executive leadership. Yet we are nowhere near that point. In an alarming number of medium-sized companies, “IT” handles how this looks. After all, we pay for XY CRM software that ensures efficient communication, and social media marketing is something for the intern, right? WRONG.\u003C\u002Fp>\n\u003Cp>Even in large corporations, where agencies or entire departments deliver professional corporate and customer communication, it often becomes apparent how starkly the communicated image diverges from lived reality. As medium-sized businesses, we should capitalize on the advantage of being relatively agile and transparent. \u003Cstrong>Communication is a matter for executive leadership.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Comb through your website, update your blog, and visit your corporate profiles across social media. Check where a message can be placed that connects you with customers and business partners during pandemic times: stories, current updates, descriptions, profile pictures, status updates – all these features should not be viewed as static and left unchanged year-round. \u003Cem>Share your message more frequently\u003C\u002Fem> and relate it to current topics that move everyone. Oh, and consider your email signature as well – \u003Ca href=\"https:\u002F\u002Fres.cloudinary.com\u002Fiacbox\u002Fimages\u002Fv1618491166\u002Fwp\u002FE-Mail-Signaturen_Anhang_Kundenbeziehung\u002FE-Mail-Signaturen_Anhang_Kundenbeziehung.pdf\">here are a few ideas for that\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch2>2. Send messages that connect.\u003C\u002Fh2>\n\u003Cp>Who do you mean when referring to “WE” on your website or company profile? The “we” reference can be defined narrowly or broadly. Handle this consciously. If you are referring only to your company, make that clear: \u003Cem>“We at system integrator XY”\u003C\u002Fem> or \u003Cem>“we at Sample Company”\u003C\u002Fem>.\u003C\u002Fp>\n\u003Cp>Show solidarity with customers and business partners through an extended “we” reference: \u003Cem>“In our industry…”\u003C\u002Fem>, \u003Cem>“We all want satisfied guests…”\u003C\u002Fem>, \u003Cem>“together we will achieve…”\u003C\u002Fem>.\u003C\u002Fp>\n\u003Cp>In this context, optimism never hurts, as we all need a ray of hope in times like these: \u003Cem>“…together we will overcome this hurdle as well”\u003C\u002Fem>, \u003Cem>“…we continue to stand together”\u003C\u002Fem>, \u003Cem>“despite XY, we remain here for you…”\u003C\u002Fem>.\u003C\u002Fp>\n",{"name":788,"id":2987,"fields":2988},"acf\u002Fmedia_6af3fe80cd59c",{"width":791,"image":2989},{"id":2990,"title":2991,"filename":2992,"filesize":2993,"url":2994,"link":2995,"alt":2996,"author":799,"description":11,"caption":11,"name":2991,"status":800,"uploaded_to":2997,"date":2998,"modified":2998,"mime_type":1657,"type":803,"subtype":1658,"width":2999,"height":3000,"orientation":1015,"sizes":3001},8911,"pexels-karolina-grabowska-4491469","pexels-karolina-grabowska-4491469.jpg",255000,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fpexels-karolina-grabowska-4491469.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fpandemie-vs-kundenbeziehung-oder-umgekehrt\u002Fpexels-karolina-grabowska-4491469\u002F","Frau telefoniert mit Handy sitzend am Arbeitsplatz; vor ihr Blatt und Schreibgerät",8910,"2026-09-30 13:18:57",1280,1920,{"thumbnail":2994,"thumbnail-width":1712,"thumbnail-height":808,"medium":3002,"medium-width":1714,"medium-height":811,"medium_large":3003,"medium_large-width":814,"medium_large-height":3004,"large":3005,"large-width":3006,"large-height":817,"1536x1536":3007,"1536x1536-width":817,"1536x1536-height":897,"2048x2048":2994,"2048x2048-width":2999,"2048x2048-height":3000,"2600x2600":2994,"2600x2600-width":2999,"2600x2600-height":3000},"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fpexels-karolina-grabowska-4491469-200x300.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fpexels-karolina-grabowska-4491469-768x1152.jpg",1152,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fpexels-karolina-grabowska-4491469-683x1024.jpg",683,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fpexels-karolina-grabowska-4491469-1024x1536.jpg",{"name":552,"id":3009,"fields":3010},"acf\u002Fwysiwyg_6af3fe80ce7ee",{"variant":555,"border":466,"wysiwyg":3011},"\u003Ch2>3. Communicate that you are there – as well as when and how.\u003C\u002Fh2>\n\u003Cp>There is widespread \u003Cem>uncertainty\u003C\u002Fem>; no one really knows anymore what is open when, where, and for how long, whether in-person visits are permitted, whether an appointment can be booked, an online meeting requested, etc.\u003C\u002Fp>\n\u003Cp>Make this clear for your customers. \u003Cstrong>Update\u003C\u002Fstrong> your opening hours on Google and make \u003Cem>reference to COVID-19 measures\u003C\u002Fem> so customers can rely on the information. Update your on-hold telephone messaging, and place a sign on the door in addition to officially mandated notices, featuring clear instructions on when and how customers can attend an appointment. Place this information across all company profiles, the website, and the email signatures of all customer-facing staff.\u003C\u002Fp>\n\u003Cp>And YES: such information also belongs on the \u003Cstrong>guest WiFi login page\u003C\u002Fstrong> (we thought you would never ask).\u003C\u002Fp>\n\u003Ch2>4. Communicate iconically.\u003C\u002Fh2>\n\u003Cp>Icons cannot do everything, and some content is simply too complex for pictograms. However, users’ attention spans in digital media are becoming increasingly shorter. \u003Cem>Images are far faster than words\u003C\u002Fem>. Especially when the entire world is focused on a few specific topics, targeted images are impossible to overlook. Icons simplify the message even further; put them to use.\u003C\u002Fp>\n\u003Cp>To give you a helping hand, we have designed several attractive banners that are available for immediate download in the \u003Ca title=\"Link to the Partner Portal\" href=\"https:\u002F\u002Fmy.iacbox.com\u002F\" target=\"_blank\" rel=\"noopener\" data-link-name=\"Link zum Partner Portal\">my.iacbox portal\u003C\u002Fa>. You are welcome to use them, customize them, and pass them along to your customers as you see fit.\u003C\u002Fp>\n\u003Cp>After all, we are working together to inspire our customers, and united we will navigate this challenging period more easily.\u003C\u002Fp>\n",{"name":788,"id":3013,"fields":3014},"acf\u002Fmedia_6af3fe80ce96a",{"width":791,"image":3015},{"id":3016,"title":3017,"filename":3018,"filesize":3019,"url":3020,"link":3021,"alt":3022,"author":799,"description":11,"caption":11,"name":3023,"status":800,"uploaded_to":2997,"date":3024,"modified":3024,"mime_type":414,"type":803,"subtype":413,"width":3025,"height":3026,"orientation":806,"sizes":3027},8912,"Kundenkontakt_Banner_DE","Kundenkontakt_Banner_DE.png",39333,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FKundenkontakt_Banner_DE.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fpandemie-vs-kundenbeziehung-oder-umgekehrt\u002Fkundenkontakt_banner_de\u002F","Banner kontaktlose Kundenkommunikation","kundenkontakt_banner_de","2026-09-30 13:19:02",836,583,{"thumbnail":3020,"thumbnail-width":808,"thumbnail-height":3028,"medium":3029,"medium-width":811,"medium-height":3030,"medium_large":3031,"medium_large-width":814,"medium_large-height":3032,"large":3020,"large-width":3025,"large-height":3026,"1536x1536":3020,"1536x1536-width":3025,"1536x1536-height":3026,"2048x2048":3020,"2048x2048-width":3025,"2048x2048-height":3026,"2600x2600":3020,"2600x2600-width":3025,"2600x2600-height":3026},105,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FKundenkontakt_Banner_DE-300x209.png",209,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FKundenkontakt_Banner_DE-768x536.png",536,{"quicklinks":511},{"de_DE":3035},{"locale":494,"id":2997,"slug":3036,"post_title":3037,"href":3038},"pandemie-vs-kundenbeziehung-oder-umgekehrt","Pandemie vs. Kundenbeziehung – oder umgekehrt.","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fpandemie-vs-kundenbeziehung-oder-umgekehrt\u002F",{"self":3040,"collection":3045,"about":3047,"version-history":3049,"predecessor-version":3052,"wp:attachment":3056,"wp:term":3059,"curies":3062},[3041],{"href":3042,"targetHints":3043},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10558",{"allow":3044},[502],[3046],{"href":569},[3048],{"href":572},[3050],{"count":386,"href":3051},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10558\u002Frevisions",[3053],{"id":3054,"href":3055},10561,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10558\u002Frevisions\u002F10561",[3057],{"href":3058},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10558",[3060],{"taxonomy":585,"embeddable":511,"href":3061},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10558",[3063],{"name":528,"href":529,"templated":511},{"wp:term":3065},[3066],[3067],{"id":545,"link":593,"name":594,"slug":595,"taxonomy":585,"acf":3068,"_links":3069},[],{"self":3070,"collection":3074,"about":3076,"wp:post_type":3078,"curies":3080},[3071],{"href":600,"targetHints":3072},{"allow":3073},[502],[3075],{"href":605},[3077],{"href":608},[3079],{"href":611},[3081],{"name":528,"href":529,"templated":511},{"id":3083,"date":3084,"date_gmt":3084,"guid":3085,"modified":3087,"modified_gmt":3087,"slug":3088,"status":462,"type":461,"link":3089,"title":3090,"content":3092,"excerpt":3093,"featured_media":379,"template":11,"meta":3094,"categories":3095,"class_list":3096,"blocks":3098,"acf":3125,"wpml_current_locale":491,"wpml_translations":3126,"_links":3131,"_embedded":3156},10562,"2021-01-18T13:13:06",{"rendered":3086},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fgeneration-silver-surfer-wifi-in-residential-and-nursing-homes\u002F","2026-11-09T14:09:52","generation-silver-surfer-wifi-in-residential-and-nursing-homes","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fgeneration-silver-surfer-wifi-in-residential-and-nursing-homes\u002F",{"rendered":3091},"Generation Silver Surfer – WiFi in residential and nursing homes",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[696],[3097,461,548,474,475,699],"post-10562",[3099,3103,3121],{"name":552,"id":3100,"fields":3101},"acf\u002Fwysiwyg_6af3fe80d9080",{"variant":555,"border":466,"wysiwyg":3102},"\u003Cp>If current \u003Ca title=\"Link to the study\" href=\"https:\u002F\u002Facademic.oup.com\u002Fpsychsocgerontology\u002Fadvance-article\u002Fdoi\u002F10.1093\u002Fgeronb\u002Fgbaa096\u002F5872612\" target=\"_blank\" rel=\"noopener\" data-link-name=\"Link zur Studie\">studies\u003C\u002Fa> are to be believed, older people have generally been coping with the pandemic more calmly than the younger generation. Nevertheless, the visitor bans in retirement and nursing homes, which have now been in place for many months, as well as social distancing rules, are taking a toll on mental health. Many senior citizens are being pushed into isolation and loneliness, as they are among the high-risk groups. At the same time, COVID is an issue that affects all of us, whether young or old, and everyone has to follow the rules. It may sound absurd, but it also gives people something in common—they are forced to reflect on what connects them and to make an effort to focus on it.\u003C\u002Fp>\n\u003Ch2>Where there is a desire for connection, there is exchange.\u003C\u002Fh2>\n\u003Cp>Especially during a pandemic, smartphones, tablets and laptops can play to their strengths compared to traditional phone calls. After all, being able not only to hear each other but also to see each other is particularly important for older people. As a result, a development that had long been underway was accelerated last year, but for many only truly came into focus with this crisis.\u003C\u002Fp>\n\u003Cp>However, in Germany alone, 12 million people are still offline—95% of them are \u003Ca title=\"Link to the source\" href=\"https:\u002F\u002Fwww.bagso.de\u002Ffileadmin\u002Fuser_upload\u002Fbagso\u002F06_Veroeffentlichungen\u002F2017\u002FBAGSO_Positionspapier_Aeltere_Menschen_Digitale_Welt.pdf\" target=\"_blank\" rel=\"noopener\" data-link-name=\"Link zur Quelle\">50 and older\u003C\u002Fa>. These people must be included and enabled to participate digitally.\u003C\u002Fp>\n\u003Cblockquote>\n\u003Cp>People who remain excluded from internet access cannot take advantage of the opportunities of digitalisation and lose opportunities to participate.\u003C\u002Fp>\n\u003C\u002Fblockquote>\n\u003Ch5>Federal Working Group of Senior Citizens’ Organisations (BAGSO)\u003C\u002Fh5>\n\u003Cp>However, the hurdles are still high. The large number of different devices, possible applications and user interfaces causes confusion, and warnings about cybercrime can be deeply unsettling. Hardly a week goes by without warnings in the media, on one platform or another, or even in one’s own online banking account about fake emails or fraudulent phishing calls.\u003C\u002Fp>\n\u003Cp>At the same time, very few of the current residents in senior living and care facilities can make sense of the cybercrime buzzwords, and not everyone even knows what a browser actually is. Digital skills also played hardly any role for staff in this sector just a few years ago—neither in training nor in job profiles or job postings. Then there are the technical prerequisites. Care and support facilities still lack these to a significant extent, as many senior citizens’ associations warn. Digitalisation has only reached this sector at the administrative level so far.\u003C\u002Fp>\n\u003Ch2>The seniors of the future are online\u003C\u002Fh2>\n\u003Cp>Today, the infrastructure for personal online access is unquestionably one of the basic needs of social life, and compared to earlier wired solutions, WiFi has clearly established itself as the standard even in private households. In nursing homes, however, things worked differently for quite some time. No wonder—until recently, older people had hardly encountered these new technologies in their active working lives.\u003C\u002Fp>\n\u003Cp>By now, however, more and more residents own a smartphone, and notebooks and tablets are also becoming increasingly common. Driven by the desire for closeness despite the pandemic, the willingness to learn how video calls, web conferences and online chats work has also increased. While grandchildren explain to their grandparents how to use emoticons or join a chat group, software developers are working on intuitive, easy-to-use user interfaces.\u003C\u002Fp>\n\u003Cp>According to \u003Ca title=\"Link to the Statistics Austria website\" href=\"https:\u002F\u002Fwww.statistik.at\u002Fweb_de\u002Fstatistiken\u002Findex.html\" target=\"_blank\" rel=\"noopener\" data-link-name=\"Link zur Webseite von Statisik Austria\">Statistics Austria\u003C\u002Fa>, 96,500 people live in Austria’s care facilities; in \u003Ca title=\"Link to the source\" href=\"https:\u002F\u002Fwww.pflege.de\u002F\" target=\"_blank\" rel=\"noopener\" data-link-name=\"Link zur Quelle\">Germany\u003C\u002Fa> there are more than 12,500 inpatient care facilities. Alarmingly few of them are equipped with comprehensive WiFi coverage. In the German federal state of NRW, the Housing and Participation Act was amended in 2019 so that the technical prerequisites for using an internet connection must be created, and expansion has been progressing steadily ever since. (Read more in our blog post \u003Ca href=\"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Finternet-fuer-senioren-gesetzlich-gesichert\u002F\">Internet for Seniors – Legally Guaranteed\u003C\u002Fa>.)\u003C\u002Fp>\n",{"name":788,"id":3104,"fields":3105},"acf\u002Fmedia_6af3fe80d9211",{"width":791,"image":3106},{"id":3107,"title":3108,"filename":3109,"filesize":3110,"url":3111,"link":3112,"alt":3113,"author":799,"description":11,"caption":11,"name":3114,"status":800,"uploaded_to":3115,"date":3116,"modified":3117,"mime_type":1657,"type":803,"subtype":1658,"width":1709,"height":1710,"orientation":806,"sizes":3118},8914,"Older,Generation,Embraces,New,Technology.,Happy,Relaxed,Senior,Man,With","shutterstock_1822742168.jpg",590329,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_1822742168.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fgeneration-silver-surfer-wlan-in-wohn-pflegeheimen\u002Foldergenerationembracesnewtechnology-happyrelaxedseniormanwith\u002F","Alter Mann mit Smartphone und Kopfhörer","oldergenerationembracesnewtechnology-happyrelaxedseniormanwith",8913,"2026-09-30 13:19:05","2026-10-05 07:38:34",{"thumbnail":3111,"thumbnail-width":808,"thumbnail-height":1712,"medium":3119,"medium-width":811,"medium-height":1714,"medium_large":3120,"medium_large-width":814,"medium_large-height":1716,"large":3111,"large-width":1709,"large-height":1710,"1536x1536":3111,"1536x1536-width":1709,"1536x1536-height":1710,"2048x2048":3111,"2048x2048-width":1709,"2048x2048-height":1710,"2600x2600":3111,"2600x2600-width":1709,"2600x2600-height":1710},"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_1822742168-300x200.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_1822742168-768x512.jpg",{"name":552,"id":3122,"fields":3123},"acf\u002Fwysiwyg_6af3fe80da300",{"variant":555,"border":466,"wysiwyg":3124},"\u003Ch2>Removing barriers: Digital participation for everyone\u003C\u002Fh2>\n\u003Cp>However, simply providing internet access is not enough in practice. Access to WiFi must work easily and, above all, barrier-free. The first hurdles do not arise only with online banking or downloading a meeting app, but already when logging in to the WiFi portal. At the same time, staff resources must be conserved and caregivers and support staff—already overloaded as it is—must not be burdened with additional tasks. We technicians in particular often hear the first question when visiting our parents or grandparents: “\u003Cem>Can you help me with my phone?\u003C\u002Fem>”, “\u003Cem>Why can’t I get online?\u003C\u002Fem>” or “\u003Cem>I can’t remember the password—what should I do?\u003C\u002Fem>” Staff in nursing homes face similar situations, except they are not IT professionals. Providing a simple way to grant residents internet access—one that also takes the concerns of local system integrators seriously and remains manageable for them—is already a major step forward.\u003C\u002Fp>\n\u003Cp>While the level of technical knowledge among citizens increases year by year from a certain age onward, the term \u003Cem>Silver Surfer\u003C\u002Fem> refers to a generation that has already learned to use notebooks, tablets and smartphones. Even so, constant change with updates, new interfaces, protocols, authentication methods, etc. can still overwhelm them. In addition, visual or concentration impairments are common, and motor skills can also become a factor at a certain age—so people may complain that everything is “too complicated”, happens “too fast”, or is simply “impossible to understand”.\u003C\u002Fp>\n\u003Cp>Therefore, services must be created to promote the development of digital skills, ensure readability, and remove barriers—or keep them as low as possible. Initiatives already exist in some facilities, and non-profit associations have also committed themselves to enabling older people to participate in digital life and offer programmes. One example is the association\u003Ca title=\"Link to the website\" href=\"https:\u002F\u002Fwww.wegeausdereinsamkeit.de\u002F\" target=\"_blank\" rel=\"noopener\" data-link-name=\"Link zur Webseite\"> Wege aus der Einsamkeit\u003C\u002Fa>, which launched the project “\u003Cem>Wir versilbern das Netz\u003C\u002Fem>”. Explanatory videos on how to use a smartphone are regularly posted online, and courses are offered—of course via Zoom in these times when on-site visits are not possible.\u003C\u002Fp>\n\u003Cp>By the way: It is not only residents and patients who benefit from functioning WiFi. While in far too many facilities patient data is still recorded on paper or noted on a notepad and entered into an electronic database after rounds\u002Fcare, where available people already rely on the electronic patient record, which is filled in directly in the respective room via tablet. However, it is clear that this data belongs to a highly sensitive category and requires special protection. At the same time, senior citizens’ private online activities should also take place in a protected environment that does not leave them completely exposed to the risks of the digital world.\u003C\u002Fp>\n\u003Ch2>Special requirements for senior WiFi\u003C\u002Fh2>\n\u003Cp>This brings us back to the beginning: Simply making WiFi available to everyone is not enough. Internet access must be regulated, which requires comprehensive consulting and support services—ideally from a long-term, locally available partner that relies on European solutions.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Let us briefly summarise the challenges:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Build or expand WiFi infrastructure\u003C\u002Fli>\n\u003Cli>Design access to be clear and low-threshold, yet secure and regulated\u003C\u002Fli>\n\u003Cli>Provide comprehensive consulting and support for facilities\u003C\u002Fli>\n\u003Cli>Offer simple interfaces for admins as well\u003C\u002Fli>\n\u003Cli>Ensure GDPR compliance\u003C\u002Fli>\n\u003Cli>Ensure long-term availability\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch2>Opportunities for integrators and resellers\u003C\u002Fh2>\n\u003Cp>The timing could not be better. Since digitalisation in this area is only just beginning, there is the prospect of comprehensive projects—there is a lot to do. Governments know this too and are putting together a wide range of public funding packages.\u003Cbr \u002F>As already mentioned, there are 12,500 care facilities in Germany alone. Many of these nursing homes, residential homes and senior residences still need the entire infrastructure for comprehensive WiFi coverage—from the internet connection, servers, switches and access points through to the login page.\u003C\u002Fp>\n\u003Cp>With IACBOX, we provide the right software for this: the IACBOX Silver Surfer edition—a module that specifically covers the needs of these facilities. Residents can use the internet via WiFi securely, barrier-free and in compliance with legal requirements. Thanks to a separate Surf-LAN, residents’ sensitive data remains fully protected, online access is secured and reserved for authorised users. The available bandwidth can be configured; if desired, a separate policy can be set up for visitors or employees using private or company-owned devices. Options to restrict and block certain services are available, as is protection against unwanted content. Building areas such as residential wing, lobby, common rooms, etc. can be assigned a separate login page and\u002For different login methods via VLAN or SSID.\u003C\u002Fp>\n\u003Cp>Templates for the most barrier-free login page possible take into account \u003Cem>eye-friendly contrast\u003C\u002Fem> for better readability and a simplified page structure with \u003Cem>input fields with a clearly recognisable purpose\u003C\u002Fem>, enabling residents to use it independently. The role of admin users who need to create or manage access for residents has also been considered. Included templates and presets make it easier to keep an overview. In addition, there are \u003Cem>clear instructions and how-to guides written in plain language\u003C\u002Fem> for low-threshold access to the administrative tasks of a WiFi portal—for satisfied residents and relieved staff.\u003C\u002Fp>\n\u003Cp>Have you, as a system integrator or network professional, already equipped care facilities or senior residences? Tell us about your experiences and the specific challenges in this area, and email us at \u003Ca title=\"sales@iacbox.com\" href=\"mailto:sales@iacbox.com\">service@iacbox.com\u003C\u002Fa>.\u003C\u002Fp>\n",{"quicklinks":511},{"de_DE":3127},{"locale":494,"id":3115,"slug":3128,"post_title":3129,"href":3130},"generation-silver-surfer-wlan-in-wohn-pflegeheimen","Generation Silver Surfer – WLAN in Wohn- & Pflegeheimen","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fgeneration-silver-surfer-wlan-in-wohn-pflegeheimen\u002F",{"self":3132,"collection":3137,"about":3139,"version-history":3141,"predecessor-version":3144,"wp:attachment":3148,"wp:term":3151,"curies":3154},[3133],{"href":3134,"targetHints":3135},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10562",{"allow":3136},[502],[3138],{"href":569},[3140],{"href":572},[3142],{"count":386,"href":3143},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10562\u002Frevisions",[3145],{"id":3146,"href":3147},10564,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10562\u002Frevisions\u002F10564",[3149],{"href":3150},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10562",[3152],{"taxonomy":585,"embeddable":511,"href":3153},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10562",[3155],{"name":528,"href":529,"templated":511},{"wp:term":3157},[3158],[3159],{"id":696,"link":747,"name":748,"slug":749,"taxonomy":585,"acf":3160,"_links":3161},[],{"self":3162,"collection":3166,"about":3168,"wp:post_type":3170,"curies":3172},[3163],{"href":754,"targetHints":3164},{"allow":3165},[502],[3167],{"href":605},[3169],{"href":608},[3171],{"href":763},[3173],{"name":528,"href":529,"templated":511},{"id":3175,"date":3176,"date_gmt":3176,"guid":3177,"modified":3179,"modified_gmt":3179,"slug":3180,"status":462,"type":461,"link":3181,"title":3182,"content":3184,"excerpt":3185,"featured_media":379,"template":11,"meta":3186,"categories":3187,"class_list":3188,"blocks":3190,"acf":3270,"wpml_current_locale":491,"wpml_translations":3271,"_links":3273,"_embedded":3298},10565,"2021-01-18T09:44:53",{"rendered":3178},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fgeneration-silver-surfer\u002F","2026-11-09T14:09:54","generation-silver-surfer","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fgeneration-silver-surfer\u002F",{"rendered":3183},"Generation Silver Surfer",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[696],[3189,461,548,474,475,699],"post-10565",[3191,3195,3243,3247,3266],{"name":552,"id":3192,"fields":3193},"acf\u002Fwysiwyg_6af3fe80e1ee6",{"variant":555,"border":466,"wysiwyg":3194},"\u003Ch2>Generation Silver Surfer:\u003Cbr \u002F>WiFi in Residential and Care Homes\u003C\u002Fh2>\n\u003Cp>If current \u003Ca href=\"https:\u002F\u002Facademic.oup.com\u002Fpsychsocgerontology\u002Fadvance-article\u002Fdoi\u002F10.1093\u002Fgeronb\u002Fgbaa096\u002F5872612\" target=\"_blank\" rel=\"noopener\">studies\u003C\u002Fa> are to be believed, older people generally face the pandemic with more composure than the younger generation. Nevertheless, the visitation bans in nursing and care homes that have now persisted for many months, as well as social distancing rules, are taking a toll on mental well-being. Many seniors are being pushed into isolation and loneliness, as they belong to the high-risk groups. Yet COVID-19 is an issue that affects us all, young or old alike—everyone must abide by the rules. It may sound absurd, but this has given people something in common: they are forced to reflect on what connects them and to make an effort to stay connected.\u003C\u002Fp>\n",{"name":1695,"id":3196,"fields":3197},"acf\u002Fgallery_6af3fe80e1faa",{"variation":1698,"columns":400,"gallery":3198},[3199,3216,3230],{"id":3200,"title":3201,"filename":3202,"filesize":3203,"url":3204,"link":3205,"alt":11,"author":799,"description":11,"caption":11,"name":3201,"status":800,"uploaded_to":3206,"date":3207,"modified":3207,"mime_type":1657,"type":803,"subtype":1658,"width":3208,"height":886,"orientation":1015,"sizes":3209},8916,"pexels-anna-shvets-5257554-scaled-1","pexels-anna-shvets-5257554-scaled-1.jpg",610696,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fpexels-anna-shvets-5257554-scaled-1.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fgeneration-silver-surfer\u002Fpexels-anna-shvets-5257554-scaled-1\u002F",8915,"2026-09-30 13:19:13",1707,{"thumbnail":3204,"thumbnail-width":1712,"thumbnail-height":808,"medium":3210,"medium-width":1714,"medium-height":811,"medium_large":3211,"medium_large-width":814,"medium_large-height":3004,"large":3212,"large-width":3006,"large-height":817,"1536x1536":3213,"1536x1536-width":817,"1536x1536-height":897,"2048x2048":3214,"2048x2048-width":3215,"2048x2048-height":900,"2600x2600":3204,"2600x2600-width":3208,"2600x2600-height":886},"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fpexels-anna-shvets-5257554-scaled-1-200x300.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fpexels-anna-shvets-5257554-scaled-1-768x1152.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fpexels-anna-shvets-5257554-scaled-1-683x1024.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fpexels-anna-shvets-5257554-scaled-1-1024x1536.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fpexels-anna-shvets-5257554-scaled-1-1366x2048.jpg",1366,{"id":3217,"title":3218,"filename":3219,"filesize":3220,"url":3221,"link":3222,"alt":11,"author":799,"description":11,"caption":11,"name":3218,"status":800,"uploaded_to":3206,"date":3223,"modified":3223,"mime_type":1657,"type":803,"subtype":1658,"width":3208,"height":886,"orientation":1015,"sizes":3224},8917,"pexels-anna-shvets-5257608-scaled-1","pexels-anna-shvets-5257608-scaled-1.jpg",558744,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fpexels-anna-shvets-5257608-scaled-1.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fgeneration-silver-surfer\u002Fpexels-anna-shvets-5257608-scaled-1\u002F","2026-09-30 13:19:30",{"thumbnail":3221,"thumbnail-width":1712,"thumbnail-height":808,"medium":3225,"medium-width":1714,"medium-height":811,"medium_large":3226,"medium_large-width":814,"medium_large-height":3004,"large":3227,"large-width":3006,"large-height":817,"1536x1536":3228,"1536x1536-width":817,"1536x1536-height":897,"2048x2048":3229,"2048x2048-width":3215,"2048x2048-height":900,"2600x2600":3221,"2600x2600-width":3208,"2600x2600-height":886},"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fpexels-anna-shvets-5257608-scaled-1-200x300.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fpexels-anna-shvets-5257608-scaled-1-768x1152.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fpexels-anna-shvets-5257608-scaled-1-683x1024.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fpexels-anna-shvets-5257608-scaled-1-1024x1536.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fpexels-anna-shvets-5257608-scaled-1-1366x2048.jpg",{"id":3231,"title":3232,"filename":3233,"filesize":3234,"url":3235,"link":3236,"alt":11,"author":799,"description":11,"caption":11,"name":3232,"status":800,"uploaded_to":3206,"date":3237,"modified":3237,"mime_type":1657,"type":803,"subtype":1658,"width":3000,"height":2999,"orientation":806,"sizes":3238},8918,"pexels-anna-shvets-5257617","pexels-anna-shvets-5257617.jpg",442666,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fpexels-anna-shvets-5257617.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fgeneration-silver-surfer\u002Fpexels-anna-shvets-5257617\u002F","2026-09-30 13:19:44",{"thumbnail":3235,"thumbnail-width":808,"thumbnail-height":1712,"medium":3239,"medium-width":811,"medium-height":1714,"medium_large":3240,"medium_large-width":814,"medium_large-height":1716,"large":3241,"large-width":817,"large-height":3006,"1536x1536":3242,"1536x1536-width":897,"1536x1536-height":817,"2048x2048":3235,"2048x2048-width":3000,"2048x2048-height":2999,"2600x2600":3235,"2600x2600-width":3000,"2600x2600-height":2999},"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fpexels-anna-shvets-5257617-300x200.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fpexels-anna-shvets-5257617-768x512.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fpexels-anna-shvets-5257617-1024x683.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fpexels-anna-shvets-5257617-1536x1024.jpg",{"name":552,"id":3244,"fields":3245},"acf\u002Fwysiwyg_6af3fe80e4e14",{"variant":555,"border":466,"wysiwyg":3246},"\u003Ch2>Where there’s a desire to connect, there’s an exchange.\u003C\u002Fh2>\n\u003Cp>Especially in times of pandemic, smartphones, tablets, and laptops can showcase their strengths over conventional phone calls. Being able not only to hear but also to see one another is particularly important for older people. This past year accelerated a development that had already been underway for some time, but for many only truly entered their awareness because of this crisis.\u003C\u002Fp>\n\u003Cp>Yet in Germany alone, 12 million people are still offline, 95% of whom are \u003Ca href=\"https:\u002F\u002Fwww.bagso.de\u002Ffileadmin\u002Fuser_upload\u002Fbagso\u002F06_Veroeffentlichungen\u002F2017\u002FBAGSO_Positionspapier_Aeltere_Menschen_Digitale_Welt.pdf\" target=\"_blank\" rel=\"noopener\">50 years or older\u003C\u002Fa>. These individuals need to be included and given the opportunity for digital participation.\u003C\u002Fp>\n\u003Cblockquote>\n\u003Cp>People who are denied access to the internet cannot seize the opportunities of digitalization and lose out on ways to participate.\u003C\u002Fp>\n\u003C\u002Fblockquote>\n\u003Ch3>Federal Working Group of Senior Citizens’ Organizations (BAGSO)\u003C\u002Fh3>\n\u003Cp>However, the hurdles remain high. The sheer number of different devices, applications, and user interfaces causes confusion, and warnings about cybercrime can be deeply unsettling. Hardly a week goes by without media reports, posts on one platform or another, or even your own online banking account warning about fake emails or fraudulent phishing calls.\u003C\u002Fp>\n\u003Cp>Yet very few current residents of senior living and care facilities can make sense of cybercrime buzzwords, and not everyone even knows what a browser is. Just a few years ago, digital skills played barely any role—not only for residents, but also for staff in this field, whether in training, job descriptions, or job postings. Then there are the technical requirements. Many senior citizens’ associations warn that these are still significantly lacking in care and support facilities. Digitalization has so far only reached this sector at the administrative level.\u003C\u002Fp>\n\u003Ch2>The seniors of the future are online\u003C\u002Fh2>\n\u003Cp>Yet today, infrastructure for personal internet access is unquestionably one of the basic needs of social life, and compared to earlier wired solutions, WiFi has clearly become the standard, even in private households. In senior care homes, however, the clock ticked differently for a while. No wonder—until recently, older people had barely encountered these new technologies during their working lives.\u003C\u002Fp>\n\u003Cp>In the meantime, though, more and more residents own a smartphone, and laptops and tablets are becoming increasingly common as well. Driven by the desire to stay close despite the pandemic, willingness to learn how video calls, web conferences, and online chats work has also grown. While grandchildren explain to their grandparents how to use emoticons or join a chat group, software developers are working hard to create intuitive, easy-to-use user interfaces.\u003C\u002Fp>\n\u003Cp>According to Statistics Austria, 96,500 people live in care facilities in Austria, while Germany has more than 12,500 inpatient care facilities. Shockingly few of these are equipped with comprehensive WiFi coverage. In the German state of North Rhine-Westphalia, the Residential and Participation Act was amended in 2019 to require that the technical prerequisites for internet access be established, and expansion has been progressing steadily ever since. (Read more in our blog post Internet for Seniors – Legally Secured.)\u003C\u002Fp>\n\u003Ch2>Removing obstacles: Digital participation for everyone\u003C\u002Fh2>\n\u003Cp>Simply providing internet access isn’t enough in practice, however. Access to WiFi must be simple and, above all, accessible. The first obstacles don’t appear only with online banking or downloading a meeting app—they start right at logging into the WiFi portal. At the same time, staffing resources must be conserved, and nurses and caregivers who are already overburdened shouldn’t be saddled with additional tasks. As technicians ourselves, we often hear the same first question when visiting our parents or grandparents: “Can you help me with my phone?”, “Why can’t I get online?”, or “I forgot my password, what do I do?” Staff at senior care facilities face similar situations, except they aren’t IT professionals. Providing a simple way to grant residents internet access—one that takes the concerns of local system integrators seriously and remains manageable for them—is already a major step forward.\u003C\u002Fp>\n\u003Cp>While technical familiarity among citizens past a certain age is increasing year by year, the term Silver Surfer refers to a generation that has already learned to use laptops, tablets, and smartphones, yet the constant change brought by updates, new interfaces, protocols, authentication methods, and so on can still overwhelm them. On top of that, vision or concentration difficulties are common, and motor skills can also play a role past a certain age, leading some to complain that everything is “too complicated,” moves “too fast,” or is simply “impossible to understand.”\u003C\u002Fp>\n\u003Cp>That’s why solutions must be created to foster digital literacy, ensure readability, and remove barriers—or keep them as low as possible. Some facilities already have initiatives in place, and nonprofit organizations have also made digital participation for older people their mission, offering various programs. One example is the association Wege aus der Einsamkeit (“Paths out of Loneliness”), which launched the project “Wir versilbern das Netz” (“We’re Silvering the Web”). Explainer videos on how to use smartphones are regularly published online, along with courses—naturally held via Zoom these days, when in-person visits aren’t possible.\u003C\u002Fp>\n\u003Cp>By the way: residents and patients aren’t the only ones who benefit from a reliable WiFi network. While too many facilities still record patient data on paper or jot it down on a notepad before later entering it into an electronic database after rounds or care sessions, wherever available, electronic patient records are increasingly trusted—filled in directly via tablet in each patient’s room. What is clear, though, is that this kind of data falls into the highly sensitive category and deserves special protection. At the same time, seniors’ private online activities should also take place within a protected environment that doesn’t leave them completely exposed to the risks of the digital world.\u003C\u002Fp>\n\u003Ch2>Special requirements for senior WiFi\u003C\u002Fh2>\n\u003Cp>This brings us back to where we started: simply providing WiFi for everyone isn’t enough. Internet access needs to be properly managed, which requires comprehensive consulting and support services—ideally from a long-term, locally available partner that relies on European solutions.\u003C\u002Fp>\n\u003Ch3>Let’s briefly summarize the challenges:\u003C\u002Fh3>\n\u003Cul>\n\u003Cli>Building or expanding WiFi infrastructure\u003C\u002Fli>\n\u003Cli>Designing access that is clear and low-threshold, yet secure and well-regulated\u003C\u002Fli>\n\u003Cli>Providing comprehensive consulting and support to facilities\u003C\u002Fli>\n\u003Cli>Offering simple interfaces for admins as well\u003C\u002Fli>\n\u003Cli>Ensuring GDPR compliance\u003C\u002Fli>\n\u003Cli>Guaranteeing long-term availability\u003C\u002Fli>\n\u003C\u002Ful>\n",{"name":788,"id":3248,"fields":3249},"acf\u002Fmedia_6af3fe80e5104",{"headline":3250,"width":791,"image":3251},"WiFi in Residential and Care Homes",{"id":3252,"title":3253,"filename":3254,"filesize":3255,"url":3256,"link":3257,"alt":3258,"author":799,"description":11,"caption":11,"name":3253,"status":800,"uploaded_to":3206,"date":3259,"modified":3259,"mime_type":1657,"type":803,"subtype":1658,"width":886,"height":3208,"orientation":806,"sizes":3260},8919,"iacbox-blog-silversurfer_04-1-scaled-1","iacbox-blog-silversurfer_04-1-scaled-1.jpeg",330926,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fiacbox-blog-silversurfer_04-1-scaled-1.jpeg","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fgeneration-silver-surfer\u002Fiacbox-blog-silversurfer_04-1-scaled-1\u002F","iacbox-blog-silversurfer_04","2026-09-30 13:19:55",{"thumbnail":3256,"thumbnail-width":808,"thumbnail-height":1712,"medium":3261,"medium-width":811,"medium-height":1714,"medium_large":3262,"medium_large-width":814,"medium_large-height":1716,"large":3263,"large-width":817,"large-height":3006,"1536x1536":3264,"1536x1536-width":897,"1536x1536-height":817,"2048x2048":3265,"2048x2048-width":900,"2048x2048-height":3215,"2600x2600":3256,"2600x2600-width":886,"2600x2600-height":3208},"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fiacbox-blog-silversurfer_04-1-scaled-1-300x200.jpeg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fiacbox-blog-silversurfer_04-1-scaled-1-768x512.jpeg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fiacbox-blog-silversurfer_04-1-scaled-1-1024x683.jpeg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fiacbox-blog-silversurfer_04-1-scaled-1-1536x1024.jpeg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fiacbox-blog-silversurfer_04-1-scaled-1-2048x1366.jpeg",{"name":552,"id":3267,"fields":3268},"acf\u002Fwysiwyg_6af3fe80e6414",{"variant":555,"border":466,"wysiwyg":3269},"\u003Ch2>Opportunities for integrators and resellers\u003C\u002Fh2>\n\u003Cp>The timing couldn’t be better. Since digitalization in this sector is just getting started, comprehensive projects are on the horizon—there’s a lot to be done. Governments know this too, and are putting together a wide range of public funding packages.\u003Cbr \u002F>As mentioned earlier, Germany alone has 12,500 care facilities. Many of these care homes, residential facilities, and senior residences still need the entire infrastructure for comprehensive WiFi coverage—from the internet connection itself, through servers, switches, and access points, all the way to the login page.\u003C\u002Fp>\n\u003Cp>With the IACBOX, we provide the right software for the job: the IACBOX Silver Surfer edition—a module specifically designed to meet the needs of these facilities. Residents can use the internet via WiFi securely, accessibly, and in full legal compliance. Thanks to a separate Surf-LAN, residents’ sensitive data remains completely protected, and online access is secured and reserved for authorized users. The available bandwidth is adjustable, and a custom policy can optionally be set up for visitors or employees using private or company devices. Options for restricting or blocking certain services are available, as are protections against unwanted content. Building areas such as residential wings, lobbies, and common rooms can be assigned a separate login page and\u002For different login methods via VLAN or SSID.\u003C\u002Fp>\n\u003Cp>Templates for the most accessible possible login page take eye-friendly contrast into account for better readability, along with a simplified page layout featuring input fields with clearly recognizable purposes, allowing residents to use them independently. The role of admin users, who need to create or manage access for residents, has also been considered. Included templates and default settings make it easier to maintain an overview. In addition, clear, plain-language instructions and “how-tos” are provided for low-threshold access to the administrative tasks of a WiFi portal—for satisfied residents and relieved staff.\u003C\u002Fp>\n\u003Cp>Have you, as a system integrator or network professional, already equipped care facilities or senior residences? Share your experiences and the specific challenges in this field with us—send us an email at \u003Ca href=\"mailto:sales@iacbox.com\">sales@iacbox.com\u003C\u002Fa>.\u003C\u002Fp>\n",{"quicklinks":511},{"de_DE":3272},{"locale":494,"id":3206,"slug":3180,"post_title":3183,"href":3178},{"self":3274,"collection":3279,"about":3281,"version-history":3283,"predecessor-version":3286,"wp:attachment":3290,"wp:term":3293,"curies":3296},[3275],{"href":3276,"targetHints":3277},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10565",{"allow":3278},[502],[3280],{"href":569},[3282],{"href":572},[3284],{"count":386,"href":3285},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10565\u002Frevisions",[3287],{"id":3288,"href":3289},10570,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10565\u002Frevisions\u002F10570",[3291],{"href":3292},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10565",[3294],{"taxonomy":585,"embeddable":511,"href":3295},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10565",[3297],{"name":528,"href":529,"templated":511},{"wp:term":3299},[3300],[3301],{"id":696,"link":747,"name":748,"slug":749,"taxonomy":585,"acf":3302,"_links":3303},[],{"self":3304,"collection":3308,"about":3310,"wp:post_type":3312,"curies":3314},[3305],{"href":754,"targetHints":3306},{"allow":3307},[502],[3309],{"href":605},[3311],{"href":608},[3313],{"href":763},[3315],{"name":528,"href":529,"templated":511},{"id":3317,"date":3318,"date_gmt":3318,"guid":3319,"modified":3321,"modified_gmt":3321,"slug":3322,"status":462,"type":461,"link":3323,"title":3324,"content":3326,"excerpt":3327,"featured_media":379,"template":11,"meta":3328,"categories":3329,"class_list":3330,"blocks":3332,"acf":3357,"wpml_current_locale":491,"wpml_translations":3358,"_links":3363,"_embedded":3388},11046,"2020-11-11T11:13:46",{"rendered":3320},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fwhat-little-hans-doesnt-learn\u002F","2026-11-09T15:51:43","what-little-hans-doesnt-learn","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fwhat-little-hans-doesnt-learn\u002F",{"rendered":3325},"What little Hans doesn’t learn …",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[545],[3331,461,548,474,475,549],"post-11046",[3333,3337],{"name":552,"id":3334,"fields":3335},"acf\u002Fwysiwyg_6af3fe80f170b",{"variant":555,"border":466,"wysiwyg":3336},"\u003Cp>The COVID crisis and the first lockdown in spring 2020 clearly showed that \u003Cem>digitalisation in the education sector was far from as advanced\u003C\u002Fem> as it could have been. Parents who found themselves in the situation of having to teach their children at home can certainly tell you a thing or two about that. Teachers were also unprepared to provide teaching materials digitally and to hold lessons online. After all, children are known to find it much easier to deal with (new) technologies than adults—many of us have surely had to learn that lesson at some point.\u003C\u002Fp>\n\u003Cp>Now that we are in the middle of the second lockdown, there should be no more excuses. Many decision-makers used the summer months to \u003Cem>invest time and money in infrastructure\u003C\u002Fem>. Although the federal and state governments have been promoting \u003Cstrong>digitalisation in schools\u003C\u002Fstrong> for years (\u003Ca href=\"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fschool-wifi-needs-control\u002F\">we reported on this\u003C\u002Fa>), only a few have taken advantage of it so far. Of course, it is not enough to simply provide WiFi. Internet access must be made age-appropriate and secure, and it must differ for students and teachers. Learning portals and other content must be accessible at all times, while streaming, gaming or other unwanted applications should be easy to block. And because experience shows that there are a great many devices on the network, \u003Cem>the available bandwidth must be managed.\u003C\u002Fem> For example, fixed bandwidth for certain classrooms may make sense, or dynamic settings if there should also be some capacity left for the schoolyard during break time or for parent-teacher conferences.\u003C\u002Fp>\n\u003Cp>For precisely this purpose, we developed the IACBOX \u003Cem>Classroom edition\u003C\u002Fem>. It enables secure Internet access, offers various login options, comprehensive bandwidth settings, an overview of accessed applications, and is GDPR-compliant. School-specific ticket templates, web-based admin access and detailed instructions for teachers round off the package. Admittedly, we did not do this entirely without self-interest, \u003Cem>because children’s education is also in our interest\u003C\u002Fem>. Who knows—perhaps the next developer is connecting to the WiFi via IACBOX right now.\u003C\u002Fp>\n\u003Cp>We asked around among our partners who have already installed an IACBOX \u003Cem>Classroom edition\u003C\u002Fem> . The colleagues at \u003Cstrong>FREDERIX Hostpot GmbH\u003C\u002Fstrong> equipped a secondary school in northern Germany over the summer and put the first \u003Cem>Classroom edition\u003C\u002Fem> into operation. 500 students and 55 teachers will be coming and going in the current school year; the children are between 10 and 15 years old. The WiFi and network infrastructure was built from scratch. This has the advantage that the cabling can be installed exactly as needed. The necessary electrical work was carried out during the summer holidays. The school now has a generous \u003Cem>600 Mbit\u002Fs symmetrical fibre connection\u003C\u002Fem> (i.e. the same bandwidth for upload and download). This makes it possible to handle very large volumes of data. Three buildings and the schoolyard are covered with WiFi using Ruckus access points. Students log in with a password; teachers with a username and password. In the initial phase, the children use their own devices; later, tablets will be added. Login takes place daily, i.e. the class teacher enables Internet access before lessons begin and students can connect by scanning a QR code. At the end of the school day, access expires and the devices are logged out automatically. The different users are handled differently via ticket templates. Which applications and content need to be blocked or perhaps only logged with the help of the \u003Cem>\u003Ca title=\"Link to the AppConPRO page\" href=\"https:\u002F\u002Fwww.iacbox.com\u002Fde\u002Fprodukte\u002Fapplication-control-pro\u002F\" target=\"_blank\" rel=\"noopener\" data-link-name=\"Link zur AppConPRO-Seite\">Application Control\u003C\u002Fa>\u003C\u002Fem> will only become clear over time. Based on evaluations, this can be monitored over a period of time and the necessary settings can then be made.\u003C\u002Fp>\n\u003Cp>Stay tuned—towards the end of the winter semester, after hopefully a few months of in-person teaching, we will gather feedback again and report on how the \u003Cem>Classroom edition\u003C\u002Fem> has performed.\u003C\u002Fp>\n",{"name":788,"id":3338,"fields":3339},"acf\u002Fmedia_6af3fe80f1894",{"width":791,"image":3340},{"id":3341,"title":3342,"filename":3343,"filesize":3344,"url":3345,"link":3346,"alt":3347,"author":799,"description":11,"caption":11,"name":3348,"status":800,"uploaded_to":3349,"date":3350,"modified":3350,"mime_type":414,"type":803,"subtype":413,"width":3351,"height":3352,"orientation":806,"sizes":3353},8921,"Titelbild_Blog_DE","Titelbild_Blog_DE.png",668806,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FTitelbild_Blog_DE.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fwas-haenschen-nicht-lernt-2\u002Ftitelbild_blog_de\u002F","Tablet mit Classroom Anmeldeseite liegt inmitten von Bastelwerkzeug","titelbild_blog_de",8920,"2026-09-30 13:20:06",807,539,{"thumbnail":3345,"thumbnail-width":808,"thumbnail-height":1712,"medium":3354,"medium-width":811,"medium-height":1714,"medium_large":3355,"medium_large-width":814,"medium_large-height":3356,"large":3345,"large-width":3351,"large-height":3352,"1536x1536":3345,"1536x1536-width":3351,"1536x1536-height":3352,"2048x2048":3345,"2048x2048-width":3351,"2048x2048-height":3352,"2600x2600":3345,"2600x2600-width":3351,"2600x2600-height":3352},"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FTitelbild_Blog_DE-300x200.png","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FTitelbild_Blog_DE-768x513.png",513,{"quicklinks":511},{"de_DE":3359},{"locale":494,"id":3349,"slug":3360,"post_title":3361,"href":3362},"was-haenschen-nicht-lernt-2","Was Hänschen nicht lernt …","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fwas-haenschen-nicht-lernt-2\u002F",{"self":3364,"collection":3369,"about":3371,"version-history":3373,"predecessor-version":3376,"wp:attachment":3380,"wp:term":3383,"curies":3386},[3365],{"href":3366,"targetHints":3367},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11046",{"allow":3368},[502],[3370],{"href":569},[3372],{"href":572},[3374],{"count":386,"href":3375},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11046\u002Frevisions",[3377],{"id":3378,"href":3379},11048,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11046\u002Frevisions\u002F11048",[3381],{"href":3382},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=11046",[3384],{"taxonomy":585,"embeddable":511,"href":3385},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=11046",[3387],{"name":528,"href":529,"templated":511},{"wp:term":3389},[3390],[3391],{"id":545,"link":593,"name":594,"slug":595,"taxonomy":585,"acf":3392,"_links":3393},[],{"self":3394,"collection":3398,"about":3400,"wp:post_type":3402,"curies":3404},[3395],{"href":600,"targetHints":3396},{"allow":3397},[502],[3399],{"href":605},[3401],{"href":608},[3403],{"href":611},[3405],{"name":528,"href":529,"templated":511},{"id":3407,"date":3408,"date_gmt":3408,"guid":3409,"modified":3411,"modified_gmt":3411,"slug":3412,"status":462,"type":461,"link":3413,"title":3414,"content":3416,"excerpt":3417,"featured_media":379,"template":11,"meta":3418,"categories":3419,"class_list":3420,"blocks":3422,"acf":3444,"wpml_current_locale":491,"wpml_translations":3445,"_links":3450,"_embedded":3475},11041,"2020-10-06T11:38:03",{"rendered":3410},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fguest-registration\u002F","2026-11-09T15:51:39","guest-registration","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fguest-registration\u002F",{"rendered":3415},"Guest registration",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[696],[3421,461,548,474,475,699],"post-11041",[3423,3427],{"name":552,"id":3424,"fields":3425},"acf\u002Fwysiwyg_6af3fe810460e",{"variant":555,"border":466,"wysiwyg":3426},"\u003Cp>The novel coronavirus SARS-CoV-2 has been occupying the world for quite some time now, and by now it has gone by a number of names: 2019-nCoV, nCoV2019, HCoV-19 and—because it would otherwise be too easy and a bit boring—mixed indiscriminately with the name of the associated disease, COVID-19.\u003C\u002Fp>\n\u003Cp>The topic dominates the daily press, and every day there is a flood of reports about new, existing, relaxed, or tightened measures to curb the spread of the virus. \u003Cstrong>Contact Tracing\u003C\u002Fstrong> is the new buzzword after the Stop Corona app; avoiding clusters is the top priority, and when a case occurs, it is tracking at full speed. Let us hope that, in addition to a fine parade of Corona Anglicisms, all of this also benefits public health.\u003C\u002Fp>\n\u003Cp>Because wherever many people who do not know each other gather and spend a longer period of time in the same room, it becomes difficult. The \u003Cem>hospitality industry\u003C\u002Fem> is under particular pressure, as guests in the restaurants, cafés, and hotels of this world come and go every day in a constant stream.\u003C\u002Fp>\n\u003Cp>What can a restaurateur do to protect guests and staff as effectively as possible? Operations in restaurants, cafés, and accommodation should continue, but without unnecessary risks. What do the authorities require, and what new rules and restrictions are coming our way? Hotels and restaurants have to pull out all the stops—and that can be quite exhausting.\u003C\u002Fp>\n\u003Cp>At Asteas, we sympathize with the more than \u003Cstrong>3,000 hotel and tourism businesses\u003C\u002Fstrong> out there that use IACBOX as guest WiFi: we are doing our best to highlight all options for contactless interaction with guests, to make life a little easier for operators during this challenging time. Have you already seen our \u003Ca href=\"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002F6-tips-for-contactless-hospitality-during-the-coronavirus-pandemic\u002F\">6 tips for contactless hospitality\u003C\u002Fa>? We published them in early summer, and now, in the Corona autumn, they are more relevant than ever.\u003C\u002Fp>\n\u003Cp>Now, with the first decrees on \u003Cstrong>guest registration\u003C\u002Fstrong>, additional administrative effort for restaurateurs and bureaucracy for guests are once again on the horizon. If things proceed as they have so far, you should be prepared not to find detailed, concrete instructions for implementing such obligations in the respective regulations. Some cynics even claim that the practical requirements may not have been fully thought through in advance. Perhaps it is therefore not a bad idea to start looking into it in preparation—even if nothing specific has yet been mandated in your city, region, or country:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>The purpose is to make it easier to track and trace infection cases by keeping data on who was where, when, and with whom. This can be done under legal obligation, but also voluntarily, for example as part of a hygiene concept.\u003C\u002Fli>\n\u003Cli>For this purpose—depending on the region—\u003Cem>certain guest data\u003C\u002Fem> are required, such as name, telephone number, email address, and possibly also home address.\u003C\u002Fli>\n\u003Cli>Additional local information such as table number or similar may be requested in order to assess how close other guests were to a potential infection case.\u003C\u002Fli>\n\u003Cli>The date and time as well as the duration of the stay must also be recorded.\u003C\u002Fli>\n\u003Cli>These data are then to be retained by the operator of the hospitality business for a certain period of time, which in any case covers at least the incubation period (currently between 2 and 4 weeks), and kept available in case of an emergency.\u003C\u002Fli>\n\u003Cli>After this period, the data—which must not be used for any other purposes—must be destroyed.\u003C\u002Fli>\n\u003Cli>How the data are stored and\u002For destroyed, and whether and how this is checked, is completely unclear and presumably left to the \u003Cem>operator’s own responsibility\u003C\u002Fem>.\u003C\u002Fli>\n\u003Cli>It is also currently unclear what happens in the event of violations, such as refusal to register, providing false data, or breaches of the rules on data use or deletion obligations. Fines are being discussed, but the legal basis and the amount have not yet been fully clarified.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>However, we do not want to focus on the lack of clarity, but rather take a more constructive look at what options we have for meeting the requirements formulated so far:\u003C\u002Fp>\n\u003Ch2>#1. Pen and paper\u003C\u002Fh2>\n\u003Cp>Admittedly, this sounds a bit old-fashioned, but it can be implemented quickly and—apart from the bureaucratic feel and the data protection concerns that guests may have when they have to fill out a form before they can get a coffee—is low-threshold and requires no major technical setup. The City of Vienna, for example, provides a form for download, but it can be assumed that there are no objections to self-designed forms that contain the required data.\u003C\u002Fp>\n\u003Cp>The restaurateur should lay out the sheets and then collect them sorted by date. If an infection becomes known involving a waiter or a guest, they must provide the guest contact details for the relevant period to the authorities; \u003Cem>after the retention period has expired, the sheets must be destroyed\u003C\u002Fem>. Shred, burn, tear up, put in the waste paper? That is up to the individual and is not specified in more detail.\u003C\u002Fp>\n\u003Ch2>#2. Digital and online\u003C\u002Fh2>\n\u003Cp>Software and web developers are agile people, and so there are already various services that offer guest registration as a service for a monthly fee. The restaurateur simply creates an account online and receives a customizable landing page with a registration form as well as the appropriate capacity in an online database. The guest accesses the link to this landing page via a QR code that the restaurateur displays in their establishment as a sticker, table stand, etc. The service provider takes care of secure data retention and deletion after the correct period; if needed, the restaurateur can download the data and provide them to the authority via their account.\u003C\u002Fp>\n\u003Cp>Anyone who has a web developer in-house or is knowledgeable themselves and likes to get hands-on can, of course, also provide something like this via their own website. The prerequisite, however, is that the guest has a mobile phone and can also go online via their plan.\u003C\u002Fp>\n\u003Ch2>#3. With IACBOX\u003C\u002Fh2>\n\u003Cp>Anyone operating an IACBOX has two very convenient options for implementing the registration requirement:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>On the landing page of the guest network, mandatory fields can be displayed using the integrated \u003Cstrong>Data Collector\u003C\u002Fstrong>, which the guest must complete before they can access the WiFi. These data are stored on the IACBOX, so no additional database is required. A retention period can also be set, after which the data are automatically deleted.\u003C\u002Fli>\n\u003Cli>A registration service can be placed as a \u003Cstrong>redirect\u003C\u002Fstrong> in front of the WiFi login page. This can be the service mentioned above, or a self-built solution. The link to guest registration is entered on the IACBOX, and the guest is automatically taken there when they access the guest WiFi. This is the smart combination with #2.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>In this way, guests—even those without a valid mobile data plan—can complete guest registration smoothly and without paper.\u003C\u002Fp>\n",{"name":788,"id":3428,"fields":3429},"acf\u002Fmedia_6af3fe81048b9",{"width":791,"image":3430},{"id":3431,"title":3432,"filename":3433,"filesize":3434,"url":3435,"link":3436,"alt":3437,"author":799,"description":11,"caption":11,"name":3438,"status":800,"uploaded_to":3439,"date":3440,"modified":3440,"mime_type":1657,"type":803,"subtype":1658,"width":1709,"height":1710,"orientation":806,"sizes":3441},8923,"Woman,Scanning,The,Barcode,Qr,Code,In,Restaurant,Or,Cafe","shutterstock_1842511897.jpg",535676,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_1842511897.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fgaesteregistrierung-2\u002Fwomanscanningthebarcodeqrcodeinrestaurantorcafe\u002F","Frau mit Smartphone scannt QR-Code","womanscanningthebarcodeqrcodeinrestaurantorcafe",8922,"2026-09-30 13:20:10",{"thumbnail":3435,"thumbnail-width":808,"thumbnail-height":1712,"medium":3442,"medium-width":811,"medium-height":1714,"medium_large":3443,"medium_large-width":814,"medium_large-height":1716,"large":3435,"large-width":1709,"large-height":1710,"1536x1536":3435,"1536x1536-width":1709,"1536x1536-height":1710,"2048x2048":3435,"2048x2048-width":1709,"2048x2048-height":1710,"2600x2600":3435,"2600x2600-width":1709,"2600x2600-height":1710},"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_1842511897-300x200.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_1842511897-768x512.jpg",{"quicklinks":511},{"de_DE":3446},{"locale":494,"id":3439,"slug":3447,"post_title":3448,"href":3449},"gaesteregistrierung-2","Gästeregistrierung","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fgaesteregistrierung-2\u002F",{"self":3451,"collection":3456,"about":3458,"version-history":3460,"predecessor-version":3463,"wp:attachment":3467,"wp:term":3470,"curies":3473},[3452],{"href":3453,"targetHints":3454},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11041",{"allow":3455},[502],[3457],{"href":569},[3459],{"href":572},[3461],{"count":386,"href":3462},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11041\u002Frevisions",[3464],{"id":3465,"href":3466},11042,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11041\u002Frevisions\u002F11042",[3468],{"href":3469},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=11041",[3471],{"taxonomy":585,"embeddable":511,"href":3472},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=11041",[3474],{"name":528,"href":529,"templated":511},{"wp:term":3476},[3477],[3478],{"id":696,"link":747,"name":748,"slug":749,"taxonomy":585,"acf":3479,"_links":3480},[],{"self":3481,"collection":3485,"about":3487,"wp:post_type":3489,"curies":3491},[3482],{"href":754,"targetHints":3483},{"allow":3484},[502],[3486],{"href":605},[3488],{"href":608},[3490],{"href":763},[3492],{"name":528,"href":529,"templated":511},{"id":3494,"date":3495,"date_gmt":3495,"guid":3496,"modified":3498,"modified_gmt":3498,"slug":3499,"status":462,"type":461,"link":3500,"title":3501,"content":3503,"excerpt":3504,"featured_media":379,"template":11,"meta":3505,"categories":3506,"class_list":3507,"blocks":3509,"acf":3546,"wpml_current_locale":491,"wpml_translations":3547,"_links":3552,"_embedded":3577},11043,"2020-09-23T13:24:42",{"rendered":3497},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fclosing-the-protocol-gap\u002F","2026-11-09T15:51:41","closing-the-protocol-gap","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fclosing-the-protocol-gap\u002F",{"rendered":3502},"Closing the Protocol Gap",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[1088],[3508,461,548,474,475,1091],"post-11043",[3510,3514,3542],{"name":552,"id":3511,"fields":3512},"acf\u002Fwysiwyg_6af3fe810b3c9",{"variant":555,"border":466,"wysiwyg":3513},"\u003Cp>This is the third article in our \u003Cem>The Protocol Gap\u003C\u002Fem> series. In the first two articles, we highlighted the difficulties that arise when guest devices communicate with captive portals, and the proposed solution to this problem through the definition of a new interface in the capport-architecture RFC. Strictly speaking, the IETF does not define a new protocol with this RFC, but rather a new interface built on top of well-known protocols such as DHCP, IPv6 RA, and HTTPS.\u003C\u002Fp>\n\u003Ch2>Differences from the Previously Shown Version\u003C\u002Fh2>\n\u003Cp>In the \u003Ca title=\"Go to the blog article\" href=\"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fcurrent-status-of-the-capport-rfc\u002F\" target=\"_blank\" rel=\"noopener\" data-link-name=\"Zum Blogartikel\">previous article\u003C\u002Fa> of this series, we already described the process and the API, but since then (January 2019) some changes have occurred in a few areas:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>ICMP was replaced by the more general term “\u003Cem>Captive Portal Signal\u003C\u002Fem>“, though this is not further specified in this version. This more precise definition has been postponed, as further discussions will likely be needed. So far, no consensus has been reached on its usefulness. We think this is fine for now, \u003Cem>since the provisioning and API parts are covered and easy to implement\u003C\u002Fem>.\u003C\u002Fli>\n\u003Cli>DHCPv4 option 160 had to be replaced, as a test revealed its illegal use by a vendor. Apple provided its registered, but previously unused, option 114 for this purpose.\u003C\u002Fli>\n\u003Cli>In addition, the API has some renamed and new JSON fields (see below).\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch2>How it works\u003C\u002Fh2>\n\u003Cp>Here is a schematic representation of the current process when a device connects to the captive portal:\u003C\u002Fp>\n",{"name":788,"id":3515,"fields":3516},"acf\u002Fmedia_6af3fe810b4f9",{"width":791,"image":3517},{"id":3518,"title":3519,"filename":3520,"filesize":3521,"url":3522,"link":3523,"alt":3524,"author":799,"description":11,"caption":11,"name":3525,"status":800,"uploaded_to":3526,"date":3527,"modified":3527,"mime_type":1657,"type":803,"subtype":1658,"width":3528,"height":3529,"orientation":806,"sizes":3530},8925,"CaptivePortal_2020","CaptivePortal_2020.jpg",374957,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FCaptivePortal_2020.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fprotokoll-luecke-wird-geschlossen-2\u002Fcaptiveportal_2020\u002F","Darstellung Captive Portal Ablauf","captiveportal_2020",8924,"2026-09-30 13:20:16",2480,2362,{"thumbnail":3522,"thumbnail-width":808,"thumbnail-height":3531,"medium":3532,"medium-width":811,"medium-height":3533,"medium_large":3534,"medium_large-width":814,"medium_large-height":3535,"large":3536,"large-width":817,"large-height":3537,"1536x1536":3538,"1536x1536-width":897,"1536x1536-height":3539,"2048x2048":3540,"2048x2048-width":900,"2048x2048-height":3541,"2600x2600":3522,"2600x2600-width":3528,"2600x2600-height":3529},143,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FCaptivePortal_2020-300x286.jpg",286,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FCaptivePortal_2020-768x731.jpg",731,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FCaptivePortal_2020-1024x975.jpg",975,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FCaptivePortal_2020-1536x1463.jpg",1463,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FCaptivePortal_2020-2048x1951.jpg",1951,{"name":552,"id":3543,"fields":3544},"acf\u002Fwysiwyg_6af3fe810c6a3",{"variant":555,"border":466,"wysiwyg":3545},"\u003Cp>\u003Cstrong>1. \u003C\u002Fstrong>The end user’s device receives basic network settings such as IP, subnet mask, gateway, DNS server, etc. via DHCP. A variant using PvD (Provisioning Domains) is also under discussion. The device receives the URL of the CAPPORT API server via a new DHCP option (DHCP6 and RA for IPv6), as defined in RFC 8910.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>2.\u003C\u002Fstrong> The device queries the CAPPORT API server for the current restrictions and receives a URL for a human-readable web page. This page may consist of a login form, a payment prompt, or various other information.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>3.\u003C\u002Fstrong> The device opens a (captive) browser and displays the login page to the user.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>4.\u003C\u002Fstrong> Once the end user fulfills all the requirements of the captive portal, the device is brought online and can access the internet.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>5.\u003C\u002Fstrong> The device can now send data. If the device is not permitted to access the internet, the captive portal can optionally send a “\u003Cem>signal\u003C\u002Fem>“. The current document does not specify exactly what this signal is meant to represent. As a result, it is not currently implemented anywhere.\u003C\u002Fp>\n\u003Ch2>The Capport API\u003C\u002Fh2>\n\u003Cp>The Capport API, defined in RFC 8908, allows the client to interact with a captive portal via a generic HTTP API using JSON as the data format. It is required \u003Cem>that HTTPS must be used\u003C\u002Fem> (HTTP over TLS – at least version 1.2). While the client device has already detected that it is behind a captive portal, it now wants to retrieve the current status and some details about the captivity (restrictions). One important thing the API must provide is a URL to a web page that displays a login page or other information to the user.\u003C\u002Fp>\n\u003Cp>An example request and response could look like this:\u003C\u002Fp>\n\u003Cp>   GET \u002F capport_api HTTP\u002F1.1\u003Cbr \u002F>Host: hotspot.internet-for-guests.com\u003Cbr \u002F>Accept: application\u002Fcaptive+json\u003C\u002Fp>\n\u003Cp>The server then responds with the JSON content for this client:\u003C\u002Fp>\n\u003Cp>    HTTP\u002F1.1 200 OK\u003Cbr \u002F>Cache-Control: private\u003Cbr \u002F>Date: Mon, 06 Jul 2020 10:07:35 GMT\u003Cbr \u002F>Content-Type: application\u002Fcaptive+json\u003C\u002Fp>\n\u003Cp>    {\u003Cbr \u002F>“captive”: false,\u003Cbr \u002F>“user-portal-url”:”https:\u002F\u002Fhotspot.internet-for-guests.com”,\u003Cbr \u002F>“seconds-remaining”: 10000,\u003Cbr \u002F>“bytes-remaining”: 100000000,\u003Cbr \u002F>}\u003C\u002Fp>\n\u003Cp>Of course, this only makes sense if Google and Apple register it and (hopefully) use it in the same way.\u003C\u002Fp>\n\u003Ch2>3, 2, 1, go!\u003C\u002Fh2>\n\u003Cp>After the long wait, we were nonetheless surprised that Apple and Google announced support for the new Capport architecture in their latest versions, even before the end of 2020.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Apple has already added support for \u003Cem>iOS\u003C\u002Fem> and \u003Cem>macOS 14\u003C\u002Fem>\u003C\u002Fli>\n\u003Cli>Google provides support with \u003Cem>Android 11\u002FR\u003C\u002Fem>, which was recently released (September 2020).\u003C\u002Fli>\n\u003Cli>After updating to the latest version, your IACBOX is also ready for the new API. With current \u003Cem>Software Maintenance\u003C\u002Fem>, you stay secure and up to date.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch2>Outlook\u003C\u002Fh2>\n\u003Cp>So, is that all done now? Not quite – \u003Cem>there are still a number of open tasks to solve\u003C\u002Fem>, and that could very well take years. The old HTTP-based connectivity checks will remain in place, since not all captive portals support this API. We will certainly be running both approaches in parallel for years to come.\u003Cbr \u002F>In addition, the first implementations of the API do not yet include certain information, such as the \u003Cem>venue URL\u003C\u002Fem> or the remaining seconds and bytes, which would be a real advantage. The Capport RFC is currently in its final stage, and publication should be complete once it receives an official number.\u003Cbr \u002F>We will keep the IACBOX up to date and \u003Cem>support newly added API fields\u003C\u002Fem> as soon as they are published. Stay tuned, we’ll keep you posted!\u003C\u002Fp>\n",{"quicklinks":511},{"de_DE":3548},{"locale":494,"id":3526,"slug":3549,"post_title":3550,"href":3551},"protokoll-luecke-wird-geschlossen-2","Protokoll-Lücke wird geschlossen","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fprotokoll-luecke-wird-geschlossen-2\u002F",{"self":3553,"collection":3558,"about":3560,"version-history":3562,"predecessor-version":3565,"wp:attachment":3569,"wp:term":3572,"curies":3575},[3554],{"href":3555,"targetHints":3556},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11043",{"allow":3557},[502],[3559],{"href":569},[3561],{"href":572},[3563],{"count":386,"href":3564},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11043\u002Frevisions",[3566],{"id":3567,"href":3568},11045,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11043\u002Frevisions\u002F11045",[3570],{"href":3571},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=11043",[3573],{"taxonomy":585,"embeddable":511,"href":3574},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=11043",[3576],{"name":528,"href":529,"templated":511},{"wp:term":3578},[3579],[3580],{"id":1088,"link":1133,"name":1134,"slug":1135,"taxonomy":585,"acf":3581,"_links":3582},[],{"self":3583,"collection":3587,"about":3589,"wp:post_type":3591,"curies":3593},[3584],{"href":1140,"targetHints":3585},{"allow":3586},[502],[3588],{"href":605},[3590],{"href":608},[3592],{"href":1149},[3594],{"name":528,"href":529,"templated":511},{"id":3596,"date":3597,"date_gmt":3597,"guid":3598,"modified":3600,"modified_gmt":3600,"slug":3601,"status":462,"type":461,"link":3602,"title":3603,"content":3605,"excerpt":3606,"featured_media":379,"template":11,"meta":3607,"categories":3608,"class_list":3609,"blocks":3611,"acf":3616,"wpml_current_locale":491,"wpml_translations":3617,"_links":3623,"_embedded":3648},11038,"2020-08-26T11:27:49",{"rendered":3599},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fapple-google-and-mac-address-randomization\u002F","2026-11-09T15:51:01","apple-google-and-mac-address-randomization","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fapple-google-and-mac-address-randomization\u002F",{"rendered":3604},"Apple, Google, and MAC Address Randomization",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[696],[3610,461,548,474,475,699],"post-11038",[3612],{"name":552,"id":3613,"fields":3614},"acf\u002Fwysiwyg_6af3fe8114221",{"variant":555,"border":466,"wysiwyg":3615},"\u003Ch2>A Tightrope Walk: User Convenience vs. Data Privacy\u003C\u002Fh2>\n\u003Cdiv class=\"bhText bhElement\" data-uid=\"10758\" data-linkbtn=\"0\">\n\u003Cdiv class=\"bhElementInner\">\n\u003Cdiv class=\"bhTextInner\">\n\u003Cdiv class=\"bh-bodytext\">\n\u003Cp>We reported that with the rollout of \u003Cstrong>iOS 14\u003C\u002Fstrong> – \u003Cem>starting in mid-September\u003C\u002Fem> – an issue would affect all networks \u003Cem>that use a device’s unique MAC address for authentication. \u003C\u002Fem>It appeared that MAC address randomization was preset to occur every 24 hours, not only during scans but also after logging in. All indications pointed in that direction even in mid-September. Things have now turned out differently, which is why this article is receiving an update.\u003C\u002Fp>\n\u003Cp>As a reminder: The first developments in this direction date back to the early \u003Cem>2010s\u003C\u002Fem>. In fact, the unique MAC address assigned during the manufacture of a network-capable device—comparable to a license plate or serial number—enables the device in question to be \u003Cem>uniquely identified worldwide\u003C\u002Fem>. In all Ethernet networks, it would be problematic if, for example, a Layer 2 device address were duplicated, and this procedure reliably prevents that.\u003C\u002Fp>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003Cdiv class=\"bhText bhElement\" data-uid=\"10759\" data-linkbtn=\"0\">\n\u003Cdiv class=\"bhElementInner\">\n\u003Cdiv class=\"bhTextInner\">\n\u003Cdiv class=\"bh-bodytext\">\n\u003Cp>However, what ensures smooth operation for the intended functioning of a network can—like so much in technology—also be used for improper purposes. If, for instance, the MAC address of a particular system is known, an attacker could draw conclusions about the user and their activities and collect data, such as searching for data packets transmitted within a specific timeframe and comparing them with other periods.\u003C\u002Fp>\n\u003Cp>Masking the MAC address is therefore considered a feature for enhanced data privacy; Google refers to it as “\u003Cem>Privacy – Use randomized MAC\u003C\u002Fem>“, while on the iPhone it is called “\u003Cem>Private Wi-Fi Address\u003C\u002Fem>“, accompanied by an explanation that using this feature helps prevent tracking.\u003C\u002Fp>\n\u003Cp>Admittedly, this claim is certainly open to debate: not only do entirely different tracking methods exist, but there are also ways to \u003Cem>force a smartphone to reveal its hardware MAC address\u003C\u002Fem>, meaning the gain in security is not overwhelming. Accordingly, both manufacturers have taken steps to avoid disproportionately compromising user convenience. A hotel guest, for example, whose personal data appears in the guest registry, certainly has more convenience than risk to expect when a network operator is aware of their presence. They likely do not wish to log in to the WiFi again every day. The same is true for patients in hospitals, students and teachers on campus, and employees on company premises, or in their own home networks.\u003C\u002Fp>\n\u003Cp>Accordingly, Android decided to \u003Cem>mask the MAC address\u003C\u002Fem>—meaning the hardware address is not displayed—\u003Cem>while maintaining the simulated address per network SSID\u003C\u002Fem>. This avoids experiences that impair user convenience while providing little security gain.\u003C\u002Fp>\n\u003Cp>The situation looked different at Apple prior to the rollout. It was anticipated, and there were apparently beta versions that suggested \u003Cstrong>re-randomization would occur every 24 hours\u003C\u002Fstrong>. There were statements claiming that randomization would allegedly not apply to previously saved networks. Everyone was therefore eager to see how iPhones from version 6 onwards, all of which received this active default setting, would ultimately behave. Currently, updated devices behave like Android and keep the randomized address consistent per SSID. However, we would be well advised to prepare for the possibility that the situation may change sooner or later, requiring iPhone users to log in again every day.\u003C\u002Fp>\n\u003Cp>Apple’s support pages describe \u003Cem>how this behavior can be disabled.\u003C\u002Fem> This allows users to decide, for each saved network, whether a randomized address or the device’s actual MAC address should be used: \u003Ca title=\"Link to the Apple website\" href=\"https:\u002F\u002Fsupport.apple.com\u002Fde-de\u002FHT211227\" target=\"_blank\" rel=\"noopener\" data-link-name=\"Link zur Apple Webseite\">https:\u002F\u002Fsupport.apple.com\u002Fde-de\u002FHT211227\u003C\u002Fa>.\u003C\u002Fp>\n\u003Cp>Anyone reminded of the early 2010s is not mistaken. As early as \u003Cem>iOS 8\u003C\u002Fem>, the topic of MAC address masking was widely covered in the trade press. Moreover, the \u003Cstrong>Hotspot 2.0\u003C\u002Fstrong> standard from the WiFi Alliance, once hailed as a “\u003Cem>brave new hotspot world\u003C\u002Fem>” with a seamless connectivity experience, is making headlines once again.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>\u003Ca title=\"Information on Hotspot 2.0\" href=\"https:\u002F\u002Fwww.ip-insider.de\u002Fwas-ist-hotspot-20-hs2-passpoint-a-943234\u002F\" target=\"_blank\" rel=\"noopener\" data-link-name=\"Info zu Hotspot 2.0\">Hotspot 2.0 (HS2) \u002F Passpoint\u003C\u002Fa>\u003C\u002Fstrong>, as a standard from the \u003Cem>WiFi Alliance\u003C\u002Fem>, was and continues to be frequently promoted as a solution for seamless connectivity; however, it was originally conceived for carriers and mobile network operators, rather than for operators looking to provide their customers with added value in the form of guest WiFi and establish a \u003Cem>customer touchpoint\u003C\u002Fem>. The use case of a guest arriving at a hotel without a regionally valid mobile contract (such as an international traveler) was not considered in those early scenarios.\u003C\u002Fp>\n\u003Cp>Furthermore, the technology only works if the hardware supports it. Primarily US-oriented manufacturers have Passpoint-capable hardware in their portfolio, but even then not consistently across their entire product line, meaning implementation can prove quite challenging depending on the environment: Access points must be \u003Cem>HS2 Passpoints\u003C\u002Fem>, which means they must obtain or have obtained \u003Cstrong>certification from the WiFi Alliance\u003C\u002Fstrong>. Even with reputable manufacturers, this is often only available in conjunction with the WiFi controller. The technology also requires client-side support, which is likewise not universally present on today’s mainstream smartphones.\u003C\u002Fp>\n\u003Ch2>What does this mean for IACBOX operators?\u003C\u002Fh2>\n\u003Cp>Since we at \u003Cem>Asteas\u003C\u002Fem> know all too well how diverse the landscape of IACBOX operators is out in the field, we are preparing as a manufacturer for all eventualities.\u003C\u002Fp>\n\u003Cp>\u003Cem>The IACBOX will therefore support the Hotspot 2.0 standard\u003C\u002Fem>, ensuring that everyone for whom configuring the network accordingly makes sense can rely on their familiar portal.\u003C\u002Fp>\n\u003Cp>As a precaution, we will deactivate the information and the prepared pop-up screen, but we will retain them. Ultimately, we do not (yet) know whether this feature might still cause issues in certain cases.\u003C\u002Fp>\n\u003Cp>What ultimately matters is the guest, who should feel comfortable with the settings and decide for themselves which balance between user convenience and privacy is right for them. Apple now appears to share this view.\u003C\u002Fp>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n",{"quicklinks":511},{"de_DE":3618},{"locale":494,"id":3619,"slug":3620,"post_title":3621,"href":3622},8926,"apple-google-und-die-mac-adressen-randomisierung","Apple, Google und die MAC-Adressen Randomisierung","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fapple-google-und-die-mac-adressen-randomisierung\u002F",{"self":3624,"collection":3629,"about":3631,"version-history":3633,"predecessor-version":3636,"wp:attachment":3640,"wp:term":3643,"curies":3646},[3625],{"href":3626,"targetHints":3627},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11038",{"allow":3628},[502],[3630],{"href":569},[3632],{"href":572},[3634],{"count":386,"href":3635},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11038\u002Frevisions",[3637],{"id":3638,"href":3639},11039,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11038\u002Frevisions\u002F11039",[3641],{"href":3642},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=11038",[3644],{"taxonomy":585,"embeddable":511,"href":3645},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=11038",[3647],{"name":528,"href":529,"templated":511},{"wp:term":3649},[3650],[3651],{"id":696,"link":747,"name":748,"slug":749,"taxonomy":585,"acf":3652,"_links":3653},[],{"self":3654,"collection":3658,"about":3660,"wp:post_type":3662,"curies":3664},[3655],{"href":754,"targetHints":3656},{"allow":3657},[502],[3659],{"href":605},[3661],{"href":608},[3663],{"href":763},[3665],{"name":528,"href":529,"templated":511},{"id":3667,"date":3668,"date_gmt":3668,"guid":3669,"modified":3671,"modified_gmt":3671,"slug":3672,"status":462,"type":461,"link":3673,"title":3674,"content":3676,"excerpt":3677,"featured_media":379,"template":11,"meta":3678,"categories":3679,"class_list":3680,"blocks":3682,"acf":3711,"wpml_current_locale":491,"wpml_translations":3712,"_links":3717,"_embedded":3742},11030,"2020-07-15T11:16:13",{"rendered":3670},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fschool-wifi-needs-control\u002F","2026-11-09T15:50:57","school-wifi-needs-control","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fschool-wifi-needs-control\u002F",{"rendered":3675},"School WiFi needs control",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[545],[3681,461,548,474,475,549],"post-11030",[3683,3687,3707],{"name":552,"id":3684,"fields":3685},"acf\u002Fwysiwyg_6af3fe8118cfc",{"variant":555,"border":466,"wysiwyg":3686},"\u003Cp>It is an open secret that many of our schools are less well equipped in terms of digital media, online access and mobile devices than a significant proportion of their students.\u003C\u002Fp>\n\u003Cp>Digital learning is by no means a new topic.\u003Cbr \u002F>A brief historical review\u003Cem>:\u003C\u002Fem> \u003Cem>Agostino Ramelli’s\u003C\u002Fem> learning wheel from 1588 was followed, after some time, by various patents for spelling practice machines in the 1930s. The next step was branched learning programs and the German \u003Cem>Geromat teaching machines\u003C\u002Fem> of the 1960s, followed by \u003Cem>pioneering projects\u003C\u002Fem> on computer-assisted teaching in the 1970s. The pilot project TOAM methods in mathematics at vocational schools, initiated by \u003Cem>Alfongs Rissberger\u003C\u002Fem> in Rhineland-Palatinate in 1986, was groundbreaking and set its sights on the future of e-learning. Finally, the diverse learning platforms that have been on the rise since the late 1990s thanks to the spread of the internet followed, and have continued to evolve ever since.\u003C\u002Fp>\n\u003Cp>Today, the focus is on networking, standardization and generalizing access to digital teaching and learning systems. Students, who are increasingly active in the online world in everyday life and in their free time, want \u003Ca title=\"Link to the source\" href=\"https:\u002F\u002Fwww.bitkom.org\u002FPresse\u002FPresseinformation\u002FSchueler-wuenschen-sich-digitale-Schulen\" target=\"_blank\" rel=\"noopener\" data-link-name=\"Link zur Quelle\">more digital offerings in schools\u003C\u002Fa>, and teaching staff can also benefit in many ways from digital support. All content is easier to reproduce and update, the strengths in evaluation are obvious, as is the scalability of exercises and training for growing student numbers.\u003C\u002Fp>\n\u003Cp>However, the COVID crisis has—quite brutally—put its finger on two open wounds:\u003C\u002Fp>\n\u003Cp>\u003Cstrong>#1\u003C\u002Fstrong> By no means all students are adequately equipped with digital devices, nor with reliably available internet access. Especially in compulsory schooling, but also in secondary schools, a not insignificant percentage of students could not be reached at all during the lockdown phases.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>#2\u003C\u002Fstrong> In many places, schools’ online access infrastructure leaves a great deal to be desired. Now that willingness and acceptance of online teaching formats have increased, availability must also be ensured at schools and in after-school care facilities.\u003C\u002Fp>\n\u003Cp>So it is time for schools to do their homework. This absolutely includes comprehensive WiFi infrastructure. WiFi is the obvious way to \u003Cem>provide all students with online access at no additional cost\u003C\u002Fem> by using the school’s fiber connection. Every student should be able to access the school portal, the communication platform with their teachers, and the tasks provided—simply and without additional costs.\u003C\u002Fp>\n\u003Cp>However, security must also be a top priority. You do not want to provide free data volume to bystanders within the school’s WiFi range, nor create attack surfaces for misuse. Logs of students’ activities must be stored securely but also be controllable if necessary, and of course the legally required protection of personal data must be ensured. \u003Cem>And distractions such as gaming or streaming platforms should also be largely excluded\u003C\u002Fem>.\u003C\u002Fp>\n\u003Cp>That funding is required is beyond question. Accordingly, EU bodies and national authorities are responding with funding programs.\u003C\u002Fp>\n\u003Cp>Let us therefore discuss a few examples.\u003C\u002Fp>\n\u003Ch2>DE: DigitalPakt Schule\u003C\u002Fh2>\n\u003Cp>\u003Cem>A society’s knowledge is its most important asset\u003C\u002Fem>, and knowledge transfer begins with our children. Yet education is often where cuts are made: pedagogical guidelines, teaching aids, media and materials are outdated and not even close to being technically up to date. Is there still an overhead projector in your child’s classroom? Many companies are state of the art when it comes to digitalization, but our children—the workforce of the future—are not, or not properly, being prepared for it.\u003C\u002Fp>\n\u003Cp>German policymakers recognized this and, almost a year ago on May 27, 2019, concluded the DigitalPakt Schule. It is a nationwide funding program intended, among other things, to improve schools’ equipment with digital technology and thus create a \u003Cem>“digital education infrastructure”\u003C\u002Fem>. Overall, it is about teaching “digital competence so that digital media can be used in a self-determined and responsible manner and to have good opportunities on the labor market,” as stated on the \u003Ca title=\"Link to the Federal Ministry’s website\" href=\"https:\u002F\u002Fwww.bmbf.de\u002Fde\u002Fwissenswertes-zum-digitalpakt-schule-6496.php\" target=\"_blank\" rel=\"noopener\" data-link-name=\"Link zur Webseite des Bundesministeriums\">Federal Ministry’s website\u003C\u002Fa>.\u003C\u002Fp>\n\u003Cp>The federal government provides the financial resources, and the states ensure \u003Cem>media education concepts\u003C\u002Fem>, qualification of teaching staff, review applications and define the funding guidelines. The respective school authorities apply for the funding and implement the measures. Over a period of five years, more than \u003Cem>five billion euros\u003C\u002Fem> will be invested. With 40,000 schools in Germany, that is\u003Cem> €137,000 per school\u003C\u002Fem>, or with currently 11 million students, €500 per capita. Not only children will benefit, but also the economy when well-trained workers enter the labor market.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>What is funded?\u003Cbr \u002F>\u003C\u002Fstrong>Funding covers not only teaching aids such as digital whiteboards, VR headsets, school clouds and tablets, but also the corresponding training for teachers and—of interest to us and our partners—fast WiFi. This includes networking within the building as well as between multiple school buildings on the same campus, and WiFi coverage.\u003C\u002Fp>\n",{"name":788,"id":3688,"fields":3689},"acf\u002Fmedia_6af3fe8118f31",{"width":791,"image":3690},{"id":3691,"title":3692,"filename":3693,"filesize":3694,"url":3695,"link":3696,"alt":3697,"author":799,"description":11,"caption":11,"name":3698,"status":800,"uploaded_to":3699,"date":3700,"modified":3700,"mime_type":414,"type":803,"subtype":413,"width":3701,"height":3702,"orientation":806,"sizes":3703},8928,"DigitalPakt_Schule","DigitalPakt_Schule.png",23747,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FDigitalPakt_Schule.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fwlan-an-der-schule-braucht-kontrolle\u002Fdigitalpakt_schule\u002F","Symbolbild Digitalpakt Schule","digitalpakt_schule",8927,"2026-09-30 13:20:26",630,283,{"thumbnail":3695,"thumbnail-width":808,"thumbnail-height":3704,"medium":3705,"medium-width":811,"medium-height":3706,"medium_large":3695,"medium_large-width":3701,"medium_large-height":3702,"large":3695,"large-width":3701,"large-height":3702,"1536x1536":3695,"1536x1536-width":3701,"1536x1536-height":3702,"2048x2048":3695,"2048x2048-width":3701,"2048x2048-height":3702,"2600x2600":3695,"2600x2600-width":3701,"2600x2600-height":3702},67,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FDigitalPakt_Schule-300x135.png",135,{"name":552,"id":3708,"fields":3709},"acf\u002Fwysiwyg_6af3fe811a002",{"variant":555,"border":466,"wysiwyg":3710},"\u003Cdiv class=\"bhText bhElement\" data-uid=\"10639\" data-linkbtn=\"0\">\n\u003Cdiv class=\"bhElementInner\">\n\u003Cdiv class=\"bhTextInner\">\n\u003Cdiv class=\"bh-bodytext\">\n\u003Ch3>AT: 8-point plan for digital teaching\u003C\u002Fh3>\n\u003Cp>In addition to standardizing platforms and teacher training, it also addresses the purchase of digital devices for students and teachers.\u003C\u002Fp>\n\u003Cp>One point explicitly addresses WiFi:\u003C\u002Fp>\n\u003Ch2>#6 Expansion of the school’s basic IT infrastructure\u003C\u002Fh2>\n\u003Cp>Investments in the basic IT infrastructure will significantly improve the framework conditions for digitally supported teaching at federal schools over the next four years. The basic IT infrastructure includes a high-performance broadband connection based on fiber optics at each school location, as well as powerful and sufficient WiFi coverage in the individual classrooms.\u003C\u002Fp>\n\u003Cp>\u003Ca title=\"Link to the plan\" href=\"https:\u002F\u002Fwww.bmbwf.gv.at\u002FMinisterium\u002FPresse\u002F20200617.html\" target=\"_blank\" rel=\"noopener\" data-link-name=\"Link zum Plan\">The entire plan\u003C\u002Fa> currently amounts to around 200 million euros and is intended to start immediately, as early as the winter semester 20\u002F21.\u003C\u002Fp>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003Cdiv class=\"bhText bhElement\" data-uid=\"10640\" data-linkbtn=\"0\">\n\u003Cdiv class=\"bhElementInner\">\n\u003Cdiv class=\"bhTextInner\">\n\u003Cdiv class=\"bh-bodytext\">\n\u003Ch3>NEW and a perfect fit: IACBOX Classroom edition\u003C\u002Fh3>\n\u003Cp>The IACBOX is exactly the right product to meet the requirements of school WiFi for a captive portal:\u003C\u002Fp>\n\u003Cp>* Secure user authentication\u003Cbr \u002F>* Clear and user-friendly login methods\u003Cbr \u002F>* Different limitations \u002F restrictions \u002F approvals by user group\u003Cbr \u002F>* Local users for school-owned devices \u002F teaching staff\u003Cbr \u002F>* Approval of school platforms \u002F walled garden \u002F offline content\u003Cbr \u002F>* Online tickets with templates per class\u003Cbr \u002F>* Detailed logs with search function\u003Cbr \u002F>* GDPR-compliant operation\u003Cbr \u002F>* User registration and ticket management for teachers\u003Cbr \u002F>* Unrestricted admin access for IT administrators\u003Cbr \u002F>* Best price-performance ratio at a special price for education providers\u003C\u002Fp>\n\u003Cp>Since the IACBOX licensing system is based on the number of users logged in simultaneously—which can vary greatly from school to school—we have \u003Cem>put together a package\u003C\u002Fem> that bundles modules, features and presets that are particularly useful for schools and can be added to any license size. A preliminary description is available on our website, and a step-by-step guide for end users\u002Fteachers as well as an infosheet as a basis for operators\u002Fdecision-makers will follow soon.\u003C\u002Fp>\n\u003Cp>If you have any questions, please feel free to contact our\u003Ca title=\"IACBOX Classroom edition\" href=\"mailto:sales@iacbox.com?subject=IACBOX Classroom edition\" data-link-name=\"IACBOX Classroom edition\"> Sales Team.\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>Useful links:\u003Cbr \u002F>Germany: DigitalPakt Schule \u003Ca title=\"https:\u002F\u002Fwww.bmbf.de\u002Fde\u002Fwissenswertes-zum-digitalpakt-schule-6496.php\" href=\"https:\u002F\u002Fwww.bmbf.de\u002Fde\u002Fwissenswertes-zum-digitalpakt-schule-6496.php\" target=\"_blank\" rel=\"noopener\">https:\u002F\u002Fwww.bmbf.de\u002Fde\u002Fwissenswertes-zum-digitalpakt-schule-6496.php\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>Austria: The 8-point plan for digital teaching \u003Ca title=\"https:\u002F\u002Fwww.bmbwf.gv.at\u002FMinisterium\u002FPresse\u002F20200617.html\" href=\"https:\u002F\u002Fwww.bmbwf.gv.at\u002FMinisterium\u002FPresse\u002F20200617.html\" target=\"_blank\" rel=\"noopener\">https:\u002F\u002Fwww.bmbwf.gv.at\u002FMinisterium\u002FPresse\u002F20200617.html\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>EU Digital Education Action Plan \u003Ca title=\"https:\u002F\u002Fec.europa.eu\u002Feducation\u002Feducation-in-the-eu\u002Fdigital-education-action-plan_de\" href=\"https:\u002F\u002Fec.europa.eu\u002Feducation\u002Feducation-in-the-eu\u002Fdigital-education-action-plan_de\" target=\"_blank\" rel=\"noopener\">https:\u002F\u002Fec.europa.eu\u002Feducation\u002Feducation-in-the-eu\u002Fdigital-education-action-plan_de\u003C\u002Fa>\u003C\u002Fp>\n\u003Cp>Learning platform in Austria \u003Ca title=\"https:\u002F\u002Fwww.bildung.at\u002Findex.php?id=9\" href=\"https:\u002F\u002Fwww.bildung.at\u002Findex.php?id=9\" target=\"_blank\" rel=\"noopener\">https:\u002F\u002Fwww.bildung.at\u002Findex.php?id=9\u003C\u002Fa>\u003C\u002Fp>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n",{"quicklinks":511},{"de_DE":3713},{"locale":494,"id":3699,"slug":3714,"post_title":3715,"href":3716},"wlan-an-der-schule-braucht-kontrolle","WLAN an der Schule braucht Kontrolle","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fwlan-an-der-schule-braucht-kontrolle\u002F",{"self":3718,"collection":3723,"about":3725,"version-history":3727,"predecessor-version":3730,"wp:attachment":3734,"wp:term":3737,"curies":3740},[3719],{"href":3720,"targetHints":3721},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11030",{"allow":3722},[502],[3724],{"href":569},[3726],{"href":572},[3728],{"count":386,"href":3729},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11030\u002Frevisions",[3731],{"id":3732,"href":3733},11032,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11030\u002Frevisions\u002F11032",[3735],{"href":3736},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=11030",[3738],{"taxonomy":585,"embeddable":511,"href":3739},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=11030",[3741],{"name":528,"href":529,"templated":511},{"wp:term":3743},[3744],[3745],{"id":545,"link":593,"name":594,"slug":595,"taxonomy":585,"acf":3746,"_links":3747},[],{"self":3748,"collection":3752,"about":3754,"wp:post_type":3756,"curies":3758},[3749],{"href":600,"targetHints":3750},{"allow":3751},[502],[3753],{"href":605},[3755],{"href":608},[3757],{"href":611},[3759],{"name":528,"href":529,"templated":511},{"id":3761,"date":3762,"date_gmt":3762,"guid":3763,"modified":3765,"modified_gmt":3765,"slug":3766,"status":462,"type":461,"link":3767,"title":3768,"content":3770,"excerpt":3771,"featured_media":379,"template":11,"meta":3772,"categories":3773,"class_list":3774,"blocks":3776,"acf":3817,"wpml_current_locale":491,"wpml_translations":3818,"_links":3823,"_embedded":3848},11033,"2020-05-19T11:40:38",{"rendered":3764},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002F6-tips-for-contactless-hospitality-during-the-coronavirus-pandemic\u002F","2026-11-09T15:50:59","6-tips-for-contactless-hospitality-during-the-coronavirus-pandemic","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002F6-tips-for-contactless-hospitality-during-the-coronavirus-pandemic\u002F",{"rendered":3769},"6 tips for contactless hospitality during the coronavirus pandemic",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[545],[3775,461,548,474,475,549],"post-11033",[3777,3781,3813],{"name":552,"id":3778,"fields":3779},"acf\u002Fwysiwyg_6af3fe812196f",{"variant":555,"border":466,"wysiwyg":3780},"\u003Cp>The hospitality industry is reopening again, in some cases under strict requirements—and with mixed feelings. For restaurateurs and guests alike, the joy of regaining a bit of normality is still accompanied by a sense of uncertainty. What is allowed, what is dangerous? Are the precautions exaggerated—or, on the contrary, not strict enough? And how can all of this be put into practice?\u003C\u002Fp>\n\u003Cp>It is no coincidence that the IACBOX team maintains an active exchange with our customers and users, and as an intelligent WiFi portal, our software is always at the forefront of digital trends. Two major digitalization megatrends play a particularly important role here:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Dematerialization\u003C\u002Fstrong>\u003C\u002Fli>\n\u003Cli>\u003Cstrong>BYOD (Bring Your Own Device)\u003C\u002Fstrong>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>They help us in this crisis to overcome challenges and meet requirements. \u003Cem>Dematerialization\u003C\u002Fem> means that bits and bytes \u003Cem>replace physical things\u003C\u002Fem>. For some things, this happened very quickly—who still carries around lots of coins, and when was the last time you were handed a hotel room key with an enormous, heavy key fob? A small piece of plastic replaces a large amount of metal.\u003C\u002Fp>\n\u003Cp>With other things, it is happening a little more slowly, because leafing through the newspaper at breakfast or browsing the menu before ordering is still part of the experience for many guests. Accordingly, digital newspapers and menus are still often offered as an alternative to the printed paper version. However, there is a clear \u003Cem>trend toward digital\u003C\u002Fem>, as the additional options—such as wine recommendations, allergen information, or foreign-language versions—provide \u003Cem>real added value\u003C\u002Fem>.\u003C\u002Fp>\n",{"name":1695,"id":3782,"fields":3783},"acf\u002Fgallery_6af3fe8121ab1",{"variation":1698,"columns":400,"gallery":3784},[3785,3799,3811],{"id":3786,"title":3787,"filename":3788,"filesize":3789,"url":3790,"link":3791,"alt":11,"author":799,"description":11,"caption":11,"name":3792,"status":800,"uploaded_to":3793,"date":3794,"modified":3794,"mime_type":1657,"type":803,"subtype":1658,"width":1709,"height":3795,"orientation":806,"sizes":3796},8930,"Check,In,Hotel.,Receptionist,At,Counter,In,Hotel,Wearing,Medical","shutterstock_1850728876.jpg",549055,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_1850728876.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002F6-tipps-fuer-kontaktlose-gastlichkeit-in-zeiten-von-corona\u002Fcheckinhotel-receptionistatcounterinhotelwearingmedical\u002F","checkinhotel-receptionistatcounterinhotelwearingmedical",8929,"2026-09-30 13:20:28",668,{"thumbnail":3790,"thumbnail-width":808,"thumbnail-height":1712,"medium":3797,"medium-width":811,"medium-height":1714,"medium_large":3798,"medium_large-width":814,"medium_large-height":3356,"large":3790,"large-width":1709,"large-height":3795,"1536x1536":3790,"1536x1536-width":1709,"1536x1536-height":3795,"2048x2048":3790,"2048x2048-width":1709,"2048x2048-height":3795,"2600x2600":3790,"2600x2600-width":1709,"2600x2600-height":3795},"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_1850728876-300x200.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_1850728876-768x513.jpg",{"id":3800,"title":3801,"filename":3802,"filesize":3803,"url":3804,"link":3805,"alt":11,"author":799,"description":11,"caption":11,"name":3806,"status":800,"uploaded_to":3793,"date":3807,"modified":3807,"mime_type":1657,"type":803,"subtype":1658,"width":1709,"height":1710,"orientation":806,"sizes":3808},8931,"Form,For,Guest,Registration,(gästeregistrierung),In,A,Restaurant,In,Germany","shutterstock_1797554953.jpg",539603,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_1797554953.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002F6-tipps-fuer-kontaktlose-gastlichkeit-in-zeiten-von-corona\u002Fformforguestregistrationgaesteregistrierunginarestaurantingermany\u002F","formforguestregistrationgaesteregistrierunginarestaurantingermany","2026-09-30 13:20:30",{"thumbnail":3804,"thumbnail-width":808,"thumbnail-height":1712,"medium":3809,"medium-width":811,"medium-height":1714,"medium_large":3810,"medium_large-width":814,"medium_large-height":1716,"large":3804,"large-width":1709,"large-height":1710,"1536x1536":3804,"1536x1536-width":1709,"1536x1536-height":1710,"2048x2048":3804,"2048x2048-width":1709,"2048x2048-height":1710,"2600x2600":3804,"2600x2600-width":1709,"2600x2600-height":1710},"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_1797554953-300x200.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_1797554953-768x512.jpg",{"id":3431,"title":3432,"filename":3433,"filesize":3434,"url":3435,"link":3436,"alt":3437,"author":799,"description":11,"caption":11,"name":3438,"status":800,"uploaded_to":3439,"date":3440,"modified":3440,"mime_type":1657,"type":803,"subtype":1658,"width":1709,"height":1710,"orientation":806,"sizes":3812},{"thumbnail":3435,"thumbnail-width":808,"thumbnail-height":1712,"medium":3442,"medium-width":811,"medium-height":1714,"medium_large":3443,"medium_large-width":814,"medium_large-height":1716,"large":3435,"large-width":1709,"large-height":1710,"1536x1536":3435,"1536x1536-width":1709,"1536x1536-height":1710,"2048x2048":3435,"2048x2048-width":1709,"2048x2048-height":1710,"2600x2600":3435,"2600x2600-width":1709,"2600x2600-height":1710},{"name":552,"id":3814,"fields":3815},"acf\u002Fwysiwyg_6af3fe8123b06",{"variant":555,"border":466,"wysiwyg":3816},"\u003Cp>The smartphone has proven to be an ideal partner for digitalization. Steve Jobs introduced the first iPhone with the words, “\u003Cem>Every once in a while, a revolutionary product comes along that changes everything\u003C\u002Fem>,” and he was right. Who still carries a camera today? A watch? Perhaps as a status symbol, or in a smart version. Even the small plastic cards are being replaced: unlocking doors, receiving loyalty discounts, paying at the checkout—everything can be done via an app. Even official ID apps for driver’s licenses and passports are not far off. And \u003Cem>BYOD\u003C\u002Fem> \u003Cem>as the second megatrend\u003C\u002Fem> ensures that the provider does not have to take care of a display for presentation, a processor for handling, and storage for saving what happens in the app—\u003Cem>the citizen, guest, or patient brings all of that with them\u003C\u002Fem>. Practical, isn’t it? So, on to practical applications for hygiene and infection control. Contactless in the hotel, contactless ordering in the restaurant, contactless check-in should not be empty phrases.\u003C\u002Fp>\n\u003Ch2>Welcoming and serving guests CONTACTLESSLY – 6 simple tips you can implement immediately.\u003C\u002Fh2>\n\u003Cul>\n\u003Cli>\u003Cstrong>Digital menu.\u003C\u002Fstrong> Do you already have one? Very good. But how do guests find it? More elegant than a table tent with a QR code is the guest WiFi. On the login page, place the link with a clearly understandable label, and your guest will get there—without typing into the browser address bar, without a mobile data plan, without a QR code scanner.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Reservation requirement vs. walk-in guests?\u003C\u002Fstrong> This does not have to be a contradiction. Your guest WiFi is probably already available in the entrance area—perhaps even on the street, in the outdoor area for smokers? Then add an “Instant reservation” button to the login page and link it to your reservation system. This way, you do not have to turn any guest away.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Ordering without a waiter.\u003C\u002Fstrong> Does your POS allow orders without a waiter? All the more reason to link to it directly on the WiFi captive portal page. Your guest does not need a mobile connection, and if the dining room is in a rustic basement venue, poor reception is not a problem either.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Takeaway for walk-ins.\u003C\u002Fstrong> If only a few guests are allowed to wait inside the venue for their takeaway order, it becomes difficult to serve customers who arrive spontaneously. With a link to online ordering on the WiFi login page, they can place their order immediately without having to search online for a long time—and simply wait outside.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Reading the newspaper in a café\u003C\u002Fstrong>—a lovely tradition, so why ban it? Digital newspapers and magazines can be read on the guest’s device. Place the link to the newspaper selection on the WiFi landing page. Your guests can access it conveniently without entering a URL, downloads, or using mobile data.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Go digital\u003C\u002Fstrong>—have you not used digital magazines, guest reviews, or ordering systems so far? Now is a good time. Many providers currently offer free trial deals as coronavirus support. Do your research. Digital ordering systems not only speed up order processing; they can also increase revenue. Reviews and ratings are key factors in purchasing and booking decisions, and digital media offerings such as newspapers and magazines are simply part of modern guest service.\u003C\u002Fli>\n\u003C\u002Ful>\n",{"quicklinks":511},{"de_DE":3819},{"locale":494,"id":3793,"slug":3820,"post_title":3821,"href":3822},"6-tipps-fuer-kontaktlose-gastlichkeit-in-zeiten-von-corona","6 Tipps für kontaktlose Gastlichkeit in Zeiten von Corona","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002F6-tipps-fuer-kontaktlose-gastlichkeit-in-zeiten-von-corona\u002F",{"self":3824,"collection":3829,"about":3831,"version-history":3833,"predecessor-version":3836,"wp:attachment":3840,"wp:term":3843,"curies":3846},[3825],{"href":3826,"targetHints":3827},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11033",{"allow":3828},[502],[3830],{"href":569},[3832],{"href":572},[3834],{"count":386,"href":3835},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11033\u002Frevisions",[3837],{"id":3838,"href":3839},11037,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11033\u002Frevisions\u002F11037",[3841],{"href":3842},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=11033",[3844],{"taxonomy":585,"embeddable":511,"href":3845},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=11033",[3847],{"name":528,"href":529,"templated":511},{"wp:term":3849},[3850],[3851],{"id":545,"link":593,"name":594,"slug":595,"taxonomy":585,"acf":3852,"_links":3853},[],{"self":3854,"collection":3858,"about":3860,"wp:post_type":3862,"curies":3864},[3855],{"href":600,"targetHints":3856},{"allow":3857},[502],[3859],{"href":605},[3861],{"href":608},[3863],{"href":611},[3865],{"name":528,"href":529,"templated":511},{"id":3867,"date":3868,"date_gmt":3868,"guid":3869,"modified":3871,"modified_gmt":3871,"slug":3872,"status":462,"type":461,"link":3873,"title":3874,"content":3876,"excerpt":3877,"featured_media":379,"template":11,"meta":3878,"categories":3879,"class_list":3880,"blocks":3882,"acf":3930,"wpml_current_locale":491,"wpml_translations":3931,"_links":3936,"_embedded":3961},11021,"2020-04-22T13:51:51",{"rendered":3870},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fwhere-exactly-is-the-coronavirus-lurking\u002F","2026-11-09T15:50:52","where-exactly-is-the-coronavirus-lurking","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fwhere-exactly-is-the-coronavirus-lurking\u002F",{"rendered":3875},"Where exactly is the coronavirus lurking?",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[696],[3881,461,548,474,475,699],"post-11021",[3883,3887],{"name":552,"id":3884,"fields":3885},"acf\u002Fwysiwyg_6af3fe812bc45",{"variant":555,"border":466,"wysiwyg":3886},"\u003Cp>\u003Cem>On my clothes? My shoes? On groceries, on my newspaper, in my hair? The New York Times asked experts where we should—or shouldn’t—suspect the coronavirus to be. We’ve translated their answers for you. After reading this article, you’ll feel better right away.\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>Does this sound familiar? Now that we’re slowly starting to think about the time after the coronavirus crisis, all sorts of unsettling, everyday questions come to mind. We worry, for instance, about bringing the virus home to our families once we start having more contact with others. So what’s the real situation with viruses on clothing, packages from the mail, or the soles of our shoes?\u003C\u002Fp>\n\u003Cp>The \u003Cem>New York Times\u003C\u002Fem> put such reader questions to experts in infectious diseases, aerosols, and microbiology. We found their answers so helpful that we decided to translate them for you and supplement them with the view of a European expert.\u003C\u002Fp>\n\u003Ch2>Do I need to change my clothes and shower when I get home from shopping?\u003C\u002Fh2>\n\u003Cp>As long as you follow social distancing guidelines, experts don’t consider this necessary. Washing your hands, on the other hand, is a must and should become an absolute routine. While infectious droplets are released when someone coughs or sneezes, most of them fall to the ground. Studies have detected a few very small particles floating in the air for up to half an hour. Still, it’s highly unlikely that they would land on your clothing.\u003C\u002Fp>\n\u003Cp>Dr. Linsey Marr, an aerosol researcher at \u003Cem>Virginia Tech\u003C\u002Fem>, explains: “\u003Cem>Droplets small enough to stay airborne will move through the air around the body and clothing.\u003C\u002Fem>” The reason is aerodynamics: “\u003Cem>They follow the airflow around a slowly moving body, just like small insects or dust.\u003C\u002Fem>” Only at high speeds, such as in a moving car, will some of them hit the windshield.\u003C\u002Fp>\n\u003Cp>Every movement we make displaces air, and along these streamlines, particles are pushed away from us as well. For droplets to stop following the streamlines, they would need to be larger and heavier—for example, if someone sneezes or coughs directly at us. Otherwise, you can trust that viral particles simply won’t land on your clothing, due to the laws of physics alone.\u003C\u002Fp>\n\u003Ch2>Can I have viruses in my hair or beard?\u003C\u002Fh2>\n\u003Cp>For the reasons outlined above, social distancing should be enough to put your mind at ease here too. Even if someone sneezes or coughs behind you and a particle happens to land in your hair, it’s a fairly unlikely source of infection.\u003C\u002Fp>\n\u003Cp>Dr. Andrew Janowski, who teaches infectious disease at \u003Cem>Washington University School of Medicine\u003C\u002Fem> and St. Louis Children’s Hospital, recommends mentally walking through everything that would have to happen for an infection to occur: “\u003Cem>First, a certain amount of droplets would have to land somewhere on your hair. Then you’d have to touch that exact part of your hair. Then you’d have to touch your face with that same part of your hand.\u003C\u002Fem>” At each step, the amount of active viral particles decreases, and in the end, a sufficient concentration must still be present for an infection to occur. The need for such a precise, uninterrupted, and well-timed chain of events ultimately makes infection this way very unlikely.\u003C\u002Fp>\n\u003Ch2>Is there anything special to consider when doing laundry? Can viral particles be shaken off textiles and spread into the air?\u003C\u002Fh2>\n\u003Cp>When it comes to laundry, we first need to distinguish between households with and without someone who is ill. You can go on doing your everyday laundry as usual, without worry. Some viruses, like norovirus, are harder to eliminate, but like flu viruses, the novel coronavirus is also surrounded by a fatty membrane that’s destroyed by soap. A regular detergent is completely sufficient to remove it from clothing—if it was even there in the first place. Dr. Marr notes that while it’s been shown that viruses from droplets can settle on clothing and later be shed from it, a truly large amount would be needed to pose an infection risk—far more than you’d pick up during a normal store visit or a walk.\u003C\u002Fp>\n\u003Cp>Close contact with one or more sick individuals is a different story. That’s why disease control experts and health authorities unanimously recommend wearing gloves and a face mask when cleaning and tidying up in households with sick people, and avoiding shaking out clothing and bedding whenever possible. When washing, choose the hottest temperature possible. There’s no need to wash the sick person’s laundry separately, nor is a special detergent required. Just make sure everything dries completely. “\u003Cem>We know that these viruses die off faster on dry textiles than on metal or plastic,\u003C\u002Fem>” adds Dr. Marr.\u003C\u002Fp>\n\u003Ch2>How long does the virus survive on fabric and other surfaces?\u003C\u002Fh2>\n\u003Cp>In March, the \u003Cem>New England Journal of Medicine\u003C\u002Fem> published a study showing that, under ideal conditions, the virus could be detected for up to 3 days on hard metal and plastic surfaces, and up to 24 hours on cardboard. Textiles weren’t studied, but the cardboard findings offer some clues: on an absorbent, fibrous structure, the virus dries out and dies off faster than on non-absorbent, smooth surfaces. This theory is supported by a 2005 study, which found that another coronavirus (SARS) became non-infectious on paper and cotton cloth after 5 minutes at low concentration, after 3 hours at higher concentration, and after 24 hours at the highest concentration.\u003C\u002Fp>\n\u003Ch2>Can I get infected from delivery boxes, packages, or the newspaper?\u003C\u002Fh2>\n\u003Cp>The risk of infection from handling mail, packages, or delivered newspapers is very low and, so far, purely theoretical—there isn’t a single documented case.\u003C\u002Fp>\n\u003Cp>That doesn’t mean we should throw caution to the wind, though: disposing of packaging and then washing your hands is a sensible approach, and anyone who wants to take extra precautions can follow the \u003Cem>New England Journal\u003C\u002Fem> study’s lead and leave packages untouched for 24 hours first.\u003C\u002Fp>\n\u003Ch2>How risky are outdoor activities or walking the dog?\u003C\u002Fh2>\n\u003Cp>Very low, as long as you maintain social distancing.\u003C\u002Fp>\n\u003Cp>“\u003Cem>It’s safe outside—there definitely aren’t clouds of high viral load just floating around out there\u003C\u002Fem>,” says Professor Lidia Morawska, head of the \u003Cem>International Laboratory for Air Quality and Health\u003C\u002Fem> at Queensland University of Technology in Brisbane, Australia. “\u003Cem>All infectious exhaled droplets dissipate quickly outdoors\u003C\u002Fem>,” explains Dr. Morawska, adding that the virus remains stable for a much shorter time outside than indoors. So there’s no reason to worry about jogging or other outdoor activities, except in larger crowds—which aren’t allowed at the moment anyway.\u003C\u002Fp>\n\u003Ch2>What about my shoes? Should I disinfect them when I get home?\u003C\u002Fh2>\n\u003Cp>Shoes can harbor all sorts of bacteria and viruses. Even so, they’re a fairly unlikely source of infection. In 2008, Rockport Shoes conducted a study and found all kinds of nasty things on shoe soles, including E. coli. In China, researchers examined the shoes of healthcare workers and found coronavirus on half of them—hardly surprising, since they were caring for infected patients.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>So what should you do with your shoes?\u003C\u002Fstrong> Washable sneakers can simply be washed. However, it’s best not to wipe disinfectant wipes over the soles, since doing so can transfer germs from a surface you wouldn’t normally touch directly onto your fingers.\u003C\u002Fp>\n\u003Cp>Have you ever considered a shoe-free household? Leave your outdoor shoes near the entrance and avoid wearing them into your living spaces. Parents with crawling-age children will especially thank you for it. When it comes to the coronavirus, Dr. Janowski says shoes aren’t a major source of concern. Still, it’s hard not to feel a bit squeamish thinking about everywhere they’ve been and everything they might be carrying.\u003C\u002Fp>\n\u003Cp>Maybe it’s not such a bad idea for general hygiene after all: outdoor shoes only as far as the entrance. The Japanese tradition of a strictly shoe-free household has been growing on us lately.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>That’s what the \u003Cem>New York Times\u003C\u002Fem> has to say. But is there a European perspective on this?\u003C\u002Fstrong> We asked Univ. Prof. Dr. Heribert Insam, head of the Institute of Microbiology at the University of Innsbruck. He considers all of these measures sensible. However, he warns against excessive use of disinfectants, explaining: “\u003Cem>The microbiota—the many bacteria living in our pores and on our skin—form our first line of defense against pathogens. They secrete virucidal substances, meaning substances that kill viruses. That’s why it’s better to wash your hands with regular soap, so as not to destroy our natural barrier with too much disinfectant\u003C\u002Fem>.”\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Sources: The New York Times, April 17, 2020;\u003C\u002Fstrong>\u003Cbr \u002F>\u003Cstrong>Univ.-Prof. Dr. Heribert Insam, Institute of Microbiology, University of Innsbruck\u003C\u002Fstrong>\u003C\u002Fp>\n",{"name":1695,"id":3888,"fields":3889},"acf\u002Fgallery_6af3fe812bfd6",{"variation":1698,"columns":400,"gallery":3890},[3891,3904,3918],{"id":3892,"title":3893,"filename":3894,"filesize":3895,"url":3896,"link":3897,"alt":11,"author":799,"description":11,"caption":11,"name":3898,"status":800,"uploaded_to":3899,"date":3900,"modified":3900,"mime_type":1657,"type":803,"subtype":1658,"width":1709,"height":1710,"orientation":806,"sizes":3901},8933,"Child,With,Face,Mask,Going,Back,To,School,After,Covid-19","shutterstock_1746069479.jpg",581405,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_1746069479.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fwo-ueberall-lauert-das-coronavirus\u002Fchildwithfacemaskgoingbacktoschoolaftercovid-19\u002F","childwithfacemaskgoingbacktoschoolaftercovid-19",8932,"2026-09-30 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Coronavirus?","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fwo-ueberall-lauert-das-coronavirus\u002F",{"self":3937,"collection":3942,"about":3944,"version-history":3946,"predecessor-version":3949,"wp:attachment":3953,"wp:term":3956,"curies":3959},[3938],{"href":3939,"targetHints":3940},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11021",{"allow":3941},[502],[3943],{"href":569},[3945],{"href":572},[3947],{"count":386,"href":3948},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11021\u002Frevisions",[3950],{"id":3951,"href":3952},11025,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11021\u002Frevisions\u002F11025",[3954],{"href":3955},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=11021",[3957],{"taxonomy":585,"embeddable":511,"href":3958},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=11021",[3960],{"name":528,"href":529,"templated":511},{"wp:term":3962},[3963],[3964],{"id":696,"link":747,"name":748,"slug":749,"taxonomy":585,"acf":3965,"_links":3966},[],{"self":3967,"collection":3971,"about":3973,"wp:post_type":3975,"curies":3977},[3968],{"href":754,"targetHints":3969},{"allow":3970},[502],[3972],{"href":605},[3974],{"href":608},[3976],{"href":763},[3978],{"name":528,"href":529,"templated":511},{"id":3980,"date":3981,"date_gmt":3981,"guid":3982,"modified":3984,"modified_gmt":3984,"slug":3985,"status":462,"type":461,"link":3986,"title":3987,"content":3989,"excerpt":3990,"featured_media":379,"template":11,"meta":3991,"categories":3992,"class_list":3993,"blocks":3995,"acf":4067,"wpml_current_locale":491,"wpml_translations":4068,"_links":4073,"_embedded":4098},11026,"2020-04-07T14:13:15",{"rendered":3983},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002F6-tips-for-structure-and-productivity-in-the-home-office\u002F","2026-11-09T15:50:55","6-tips-for-structure-and-productivity-in-the-home-office","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002F6-tips-for-structure-and-productivity-in-the-home-office\u002F",{"rendered":3988},"6 Tips for Structure and Productivity in the Home Office",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[545],[3994,461,548,474,475,549],"post-11026",[3996,4000,4024,4028],{"name":552,"id":3997,"fields":3998},"acf\u002Fwysiwyg_6af3fe8134ee2",{"variant":555,"border":466,"wysiwyg":3999},"\u003Cp>\u003Cstrong>The digital working world makes it easy for us to take our workplace with us and move it to wherever it makes the most sense at the time. This can be a project location, such as one of the construction sites for a site manager, a hotel room for a sales representative in the field, a clinic for a doctor or a patient in convalescence, a co-working space for digital nomads, or even one’s own home—and not only in times of pandemic lockdowns.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>It sounds great and convenient, and it has undisputed advantages when commuting to work and lunch in the canteen are eliminated, you gain more self-determination over your time, and you can be closer to your family, especially with children.\u003C\u002Fp>\n\u003Cp>However, anyone working from home also faces several challenges:\u003C\u002Fp>\n\u003Cp>\u003Cstrong>*\u003C\u002Fstrong> There is a lack of clear structures in working hours and task definitions.\u003Cbr \u002F>\u003Cstrong>*\u003C\u002Fstrong> Digital\u002Fmobile equipment is not as professional as in the company.\u003Cbr \u002F>\u003Cstrong>*\u003C\u002Fstrong> Distractions are more diverse and come primarily from the private sphere.\u003C\u002Fp>\n\u003Cp>In the home office, our \u003Cem>ability to concentrate\u003C\u002Fem> is more important than in the company office; \u003Cem>self-management and motivation\u003C\u002Fem> are also required. Discipline is put to the test, as is our ability to set the right priorities. All of this is largely taken care of for us by the fixed structure of everyday office life and the physical distance from our private environment when we go to our workplace every day at the agreed time.\u003C\u002Fp>\n\u003Cp>However, it is not at all difficult to replicate these framework conditions with simple means and a few adaptations in the home office. Here are \u003Cstrong>six proven tips\u003C\u002Fstrong> that are sure to improve everyday office life at home, the quality of work, and also the quality of life in the home office for everyone involved.\u003C\u002Fp>\n\u003Ch2>#1 Get up, freshen up, and get dressed as usual.\u003C\u002Fh2>\n\u003Cp>Admittedly, this sounds trivial. Nevertheless, for more people than you would believe, the temptation is simply too great to boot up the laptop in pajama pants five minutes before the first web meeting. Why get dressed, especially when a pandemic curfew is in place? Never underestimate the power of habit and body memory—you won’t truly wake up in your pajamas.\u003C\u002Fp>\n\u003Cp>There is nothing wrong with using the time saved by not commuting for a little more sleep. However, set the alarm for \u003Cstrong>at least half an hour before the start of work\u003C\u002Fstrong>. Under no circumstances should the \u003Cem>morning bathroom routine\u003C\u002Fem> be skipped. Freshen up and get dressed \u003Cstrong>as if you were going to the office\u003C\u002Fstrong>—you will feel completely different immediately.\u003C\u002Fp>\n\u003Cp>Do you find that exaggerated? Well, it can also be jeans and a comfortable sweater instead of a pressed shirt. But make sure that you could also leave the house and meet other people with a clear conscience. Your self-perception and motivation are closely linked to this, and you will \u003Cstrong>work more actively and appear more confident in web meetings\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Ch2>#2 Overcome camera shyness.\u003C\u002Fh2>\n\u003Cp>Perhaps not always, but more and more often, you should \u003Cstrong>turn on the camera in web meetings\u003C\u002Fstrong>. This allows you to kill two birds with one stone.\u003C\u002Fp>\n\u003Cp>On the one hand, an upcoming web meeting with a camera forces you to ensure a presentable appearance as described under \u003Cem>#1\u003C\u002Fem>, and with this bit of discipline, you do a lot for your self-confidence. “Clothes make the man,” as an old proverb says. Our clothing is more than a substitute for missing fur; it influences how we feel and how we act. It is irrelevant how expensive or fashionable we dress. The clothes must be well-groomed, and we must feel comfortable in them—but for working, not for sleeping.\u003C\u002Fp>\n\u003Cp>On the other hand, \u003Cem>contacts are better maintained\u003C\u002Fem> when participants can see each other. Facial expressions and gestures contain messages that are missing in acoustic or written communication. They create more proximity and have been proven to \u003Cstrong>improve collaboration in geographically dispersed teams\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Cp>Camera shy? \u003Cem>Practice a little\u003C\u002Fem>. Most cam chats show you on a monitoring screen how others see you. A short chat with friends or a test session with office colleagues will reveal that no one comes across like a Hollywood star in such a chat, and that is not necessary at all. \u003Cstrong>Online meetings are on a course for success worldwide\u003C\u002Fstrong>; refusers are increasingly at a disadvantage. In the interest of your own professional career: get used to it.\u003C\u002Fp>\n\u003Ch2>#3 Set up your workplace.\u003C\u002Fh2>\n\u003Cp>If you are in the fortunate position of having a fully equipped and professionally furnished office at home, you are welcome to skip this—and perhaps the next—point. For most of us, however, the study, if available, must fulfill an additional function, such as a guest or ironing room, storage room, or similar purposes.\u003C\u002Fp>\n\u003Cp>However, it is very important to have a workplace where your work equipment, from laptop to ballpoint pen, from documents (hopefully filed in an organizing folder) to notepad and charging cable, can find space or be left until the next day.\u003C\u002Fp>\n\u003Cp>Therefore, tidy up and \u003Cstrong>set up a corner that is not too small\u003C\u002Fstrong>. A side table can serve the purpose just as well as a folding table from the balcony. In a single studio or a family apartment that is currently becoming too small, the only possible place may be the kitchen table. In this case, a large tray or an organizing box helps to \u003Cem>keep materials together\u003C\u002Fem>, to be set up during working hours and cleared away at meal times.\u003C\u002Fp>\n\u003Ch2>#4 Optimize your workplace.\u003C\u002Fh2>\n\u003Cp>The professional office chair from the office is probably not a designer object that you like to have standing in your apartment, but after some time on the dining room chair, you might miss it after all? Now \u003Cem>a little creativity\u003C\u002Fem> is required.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Change your seating.\u003C\u002Fstrong> Occasionally use the stool without a backrest for work; this helps in keeping your back straight. Is the old exercise ball from pregnancy gymnastics still around somewhere? Great, get it out and use it in between. Do you have a standing desk in the office? Try using the ironing board or a chest of drawers.\u003C\u002Fp>\n\u003Cp>Creativity is also required when we do not have certain devices available. No scanner? There are mobile apps for that, or can it be a photo instead? No paper shredder? Tearing it into small pieces is sufficient in times like these. Many of these cases can be solved by yourself; with others, you will have to contact management—such as things like company calls from private phones—these should definitely be documented and submitted for cost reimbursement.\u003C\u002Fp>\n\u003Ch2>#5 Structure your workday.\u003C\u002Fh2>\n\u003Cp>The \u003Cstrong>workday timetable\u003C\u002Fstrong> should be clearly formulated. Ideally, your employer has already done this, but with flexible working hours or all-in contracts, you would do well to \u003Cem>prescribe a clear temporal structure for yourself and also adhere to it\u003C\u002Fem> (see also \u003Cem>#1\u003C\u002Fem>).\u003C\u002Fp>\n\u003Cp>Clear structures help to keep distractions at a tolerable level. This is hard enough with small children in the family anyway, but even if there are only adults in the household, clarity is required. If everyone knows that your working hours are from 9 AM to 5 PM and there is a one-hour lunch break at 1 PM, a lot has already been achieved.\u003C\u002Fp>\n\u003Cp>What you still need now is a clear \u003Cstrong>signal of when you must not be disturbed\u003C\u002Fstrong>. A closed door, for example, would be such a signal. If you do not have your own room available, this could also be putting on your headset. Whatever it is, the basis is a clear agreement with your housemates. This will not always work with children either, but it helps—try it out!\u003C\u002Fp>\n\u003Ch2>#6 Set good priorities.\u003C\u002Fh2>\n\u003Cp>One of the simplest and most proven tools for setting priorities, which many successful people swear by, is the \u003Cstrong>Eisenhower Matrix\u003C\u002Fstrong>. It consists of a simple coordinate system of \u003Cstrong>+\u002F- IMPORTANT\u003C\u002Fstrong> and \u003Cstrong>+\u002F- URGENT\u003C\u002Fstrong>. It is fast and efficient if you initially completely dispense with gradual distinctions. You simply decide whether a matter is important or not, and whether there is urgency at the given time—a temporal component such as a deadline, an expiration date, or similar.\u003C\u002Fp>\n\u003Cp>This results in four quadrants, which are designated either with letters (A – D) or with numbers (1 – 4). Each of the quadrants requires different courses of action. Quadrant 1 contains all things that are BOTH important AND urgent and therefore have the highest priority. If this overflows, it is often due to the \u003Cem>neglect of Quadrant 2\u003C\u002Fem>—because that is where important things are sorted that are not (yet) urgent.\u003C\u002Fp>\n",{"name":788,"id":4001,"fields":4002},"acf\u002Fmedia_6af3fe8135236",{"width":791,"image":4003},{"id":4004,"title":4005,"filename":4006,"filesize":4007,"url":4008,"link":4009,"alt":4010,"author":799,"description":11,"caption":11,"name":4011,"status":800,"uploaded_to":4012,"date":4013,"modified":4013,"mime_type":414,"type":803,"subtype":413,"width":4014,"height":4015,"orientation":806,"sizes":4016},8937,"EisenhowerMatrix_Blog","EisenhowerMatrix_Blog.png",25501,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FEisenhowerMatrix_Blog.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002F6-tipps-fuer-struktur-und-produktivitaet-im-home-office-2\u002Feisenhowermatrix_blog\u002F","Eisenhower-Matrix","eisenhowermatrix_blog",8936,"2026-09-30 13:20:39",1107,832,{"thumbnail":4008,"thumbnail-width":808,"thumbnail-height":4017,"medium":4018,"medium-width":811,"medium-height":4019,"medium_large":4020,"medium_large-width":814,"medium_large-height":4021,"large":4022,"large-width":817,"large-height":4023,"1536x1536":4008,"1536x1536-width":4014,"1536x1536-height":4015,"2048x2048":4008,"2048x2048-width":4014,"2048x2048-height":4015,"2600x2600":4008,"2600x2600-width":4014,"2600x2600-height":4015},113,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FEisenhowerMatrix_Blog-300x225.png",225,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FEisenhowerMatrix_Blog-768x577.png",577,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FEisenhowerMatrix_Blog-1024x770.png",770,{"name":552,"id":4025,"fields":4026},"acf\u002Fwysiwyg_6af3fe813648b",{"variant":555,"border":466,"wysiwyg":4027},"\u003Cp>One immediately recognizes the \u003Cstrong>vicious circle potential\u003C\u002Fstrong>: important things ignored for too long become urgent over time, and because of too many urgent AND important things, working through top priorities consumes all resources. This actually happens quite frequently in day-to-day business, and the really unpleasant side effect is that no one can take care of truly important matters with the necessary care anymore. In addition, agendas from Quadrant 3—not important, but urgent—have the unpleasant quality of pushing themselves to the front. It is simply the case that in the face of a deadline or an expiration date, people \u003Cem>tend to confuse urgency with importance\u003C\u002Fem>.\u003C\u002Fp>\n\u003Cp>Now is the moment to create the necessary space. With less day-to-day business, you can devote yourself to the 2nd quadrant \u003Cem>and bring out important medium-term, more tedious, or long-postponed topics\u003C\u002Fem>, thus creating a basis for more \u003Cstrong>success in the future\u003C\u002Fstrong>. 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13:20:47",1740,{"thumbnail":4052,"thumbnail-width":808,"thumbnail-height":4058,"medium":4059,"medium-width":811,"medium-height":4060,"medium_large":4061,"medium_large-width":814,"medium_large-height":4062,"large":4063,"large-width":817,"large-height":837,"1536x1536":4064,"1536x1536-width":897,"1536x1536-height":2486,"2048x2048":4065,"2048x2048-width":900,"2048x2048-height":4066,"2600x2600":4052,"2600x2600-width":886,"2600x2600-height":4056},102,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_1465282583-scaled-1-300x204.jpg",204,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_1465282583-scaled-1-768x522.jpg",522,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_1465282583-scaled-1-1024x696.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_1465282583-scaled-1-1536x1044.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_1465282583-scaled-1-2048x1392.jpg",1392,{"quicklinks":511},{"de_DE":4069},{"locale":494,"id":4012,"slug":4070,"post_title":4071,"href":4072},"6-tipps-fuer-struktur-und-produktivitaet-im-home-office-2","6 Tipps für Struktur und Produktivität im Home Office","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002F6-tipps-fuer-struktur-und-produktivitaet-im-home-office-2\u002F",{"self":4074,"collection":4079,"about":4081,"version-history":4083,"predecessor-version":4086,"wp:attachment":4090,"wp:term":4093,"curies":4096},[4075],{"href":4076,"targetHints":4077},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11026",{"allow":4078},[502],[4080],{"href":569},[4082],{"href":572},[4084],{"count":386,"href":4085},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11026\u002Frevisions",[4087],{"id":4088,"href":4089},11029,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11026\u002Frevisions\u002F11029",[4091],{"href":4092},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=11026",[4094],{"taxonomy":585,"embeddable":511,"href":4095},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=11026",[4097],{"name":528,"href":529,"templated":511},{"wp:term":4099},[4100],[4101],{"id":545,"link":593,"name":594,"slug":595,"taxonomy":585,"acf":4102,"_links":4103},[],{"self":4104,"collection":4108,"about":4110,"wp:post_type":4112,"curies":4114},[4105],{"href":600,"targetHints":4106},{"allow":4107},[502],[4109],{"href":605},[4111],{"href":608},[4113],{"href":611},[4115],{"name":528,"href":529,"templated":511},{"id":4117,"date":4118,"date_gmt":4118,"guid":4119,"modified":4121,"modified_gmt":4121,"slug":4122,"status":462,"type":461,"link":4123,"title":4124,"content":4126,"excerpt":4127,"featured_media":379,"template":11,"meta":4128,"categories":4129,"class_list":4130,"blocks":4132,"acf":4206,"wpml_current_locale":491,"wpml_translations":4207,"_links":4212,"_embedded":4237},11016,"2020-03-24T11:52:14",{"rendered":4120},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002F6-tips-for-staying-visible-to-customers-from-the-home-office\u002F","2026-11-09T15:50:50","6-tips-for-staying-visible-to-customers-from-the-home-office","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002F6-tips-for-staying-visible-to-customers-from-the-home-office\u002F",{"rendered":4125},"6 Tips for Staying Visible to Customers from the Home Office",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[545],[4131,461,548,474,475,549],"post-11016",[4133,4137,4159,4163,4183,4187,4202],{"name":552,"id":4134,"fields":4135},"acf\u002Fwysiwyg_6af3fe814398c",{"variant":555,"border":466,"wysiwyg":4136},"\u003Ch2>How to Build Customer Closeness Without Direct Contact\u003C\u002Fh2>\n\u003Cp>\u003Cem>It’s not just a way to cope with the COVID-19 crisis, but above all a work and lifestyle model of the future: \u003Cstrong>home office is on the rise\u003C\u002Fstrong>. Our customers increasingly value location-independent communication, with or without lockdown restrictions. This is a time we can use to get ready for it, break down barriers and obstacles, and, along the way, optimize the efficiency of our customer contacts.\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>6 Tips for Staying Visible to Customers from the Home Office\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Ch2>#1 – Customer Success Management, Part One: Is Software Maintenance Up to Date?\u003C\u002Fh2>\n\u003Cp>Anyone who proactively takes care of customer success is nurturing not only your customer relationship, but also your customer’s own success. You might call it \u003Cstrong>Customer Success Management\u003C\u002Fstrong> — that’s a fitting description:\u003Cem> you make sure your customer is using the most up-to-date software version\u003C\u002Fem>. This not only ensures their security, but also a positive user experience for their guests, and therefore their success.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>With the IACBOX, this is quite simple:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Log in to the \u003Cem>my.iacbox\u003C\u002Fem> partner portal, open the license manager, and check the Software Maintenance term. In the row for the relevant license, you’ll find a traffic-light-colored indicator; hovering your mouse over it shows the exact expiration date of the Software Maintenance. If it has expired, let your customer know. Software Maintenance isn’t just important for accessing the latest features at all times — it’s also a matter of security.\u003C\u002Fp>\n",{"name":788,"id":4138,"fields":4139},"acf\u002Fmedia_6af3fe8143acd",{"width":791,"image":4140},{"id":4141,"title":4142,"filename":4143,"filesize":4144,"url":4145,"link":4146,"alt":4147,"author":799,"description":11,"caption":11,"name":4148,"status":800,"uploaded_to":4149,"date":4150,"modified":4150,"mime_type":414,"type":803,"subtype":413,"width":4151,"height":4152,"orientation":806,"sizes":4153},8941,"Screenshot_myiacbox_lizenzen_DE","Screenshot_myiacbox_lizenzen_DE.png",66687,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FScreenshot_myiacbox_lizenzen_DE.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002F6-tipps-fuer-praesenz-beim-kunden-vom-home-office-aus\u002Fscreenshot_myiacbox_lizenzen_de\u002F","Screenshot vom Lizenzmanager im my.iacbox Partner Portal","screenshot_myiacbox_lizenzen_de",8940,"2026-09-30 13:20:56",1919,340,{"thumbnail":4145,"thumbnail-width":808,"thumbnail-height":1088,"medium":4154,"medium-width":811,"medium-height":4155,"medium_large":4156,"medium_large-width":814,"medium_large-height":833,"large":4157,"large-width":817,"large-height":1355,"1536x1536":4158,"1536x1536-width":897,"1536x1536-height":835,"2048x2048":4145,"2048x2048-width":4151,"2048x2048-height":4152,"2600x2600":4145,"2600x2600-width":4151,"2600x2600-height":4152},"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FScreenshot_myiacbox_lizenzen_DE-300x53.png",53,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FScreenshot_myiacbox_lizenzen_DE-768x136.png","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FScreenshot_myiacbox_lizenzen_DE-1024x181.png","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FScreenshot_myiacbox_lizenzen_DE-1536x272.png",{"name":552,"id":4160,"fields":4161},"acf\u002Fwysiwyg_6af3fe8144c52",{"variant":555,"border":466,"wysiwyg":4162},"\u003Ch2>#2 – Customer Success Management, Part Two: Is the IACBOX Version Up to Date?\u003C\u002Fh2>\n\u003Cp>With current Software Maintenance (traffic-light indicator yellow or green), your customer can pull updates, but there’s no guarantee they actually do — they may have disabled auto-update. \u003Cem>That’s why you should also check the version 1 and patch level number 2\u003C\u002Fem>. If you identify a need for an update, inform the customer. In the changelog, also available in the partner portal, you’ll find details on all versions and patch levels that will help you explain why the customer should update and\u002For renew their Software Maintenance.\u003C\u002Fp>\n",{"name":788,"id":4164,"fields":4165},"acf\u002Fmedia_6af3fe8144d41",{"width":791,"image":4166},{"id":4167,"title":4168,"filename":4169,"filesize":4170,"url":4171,"link":4172,"alt":4173,"author":799,"description":11,"caption":11,"name":4174,"status":800,"uploaded_to":4149,"date":4175,"modified":4175,"mime_type":414,"type":803,"subtype":413,"width":4176,"height":4177,"orientation":806,"sizes":4178},8942,"Screenshot_versioncheck_DE","Screenshot_versioncheck_DE.png",17770,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FScreenshot_versioncheck_DE.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002F6-tipps-fuer-praesenz-beim-kunden-vom-home-office-aus\u002Fscreenshot_versioncheck_de\u002F","Screenshot my.iacbox Partner Portal","screenshot_versioncheck_de","2026-09-30 13:20:58",771,191,{"thumbnail":4171,"thumbnail-width":808,"thumbnail-height":4179,"medium":4180,"medium-width":811,"medium-height":1683,"medium_large":4181,"medium_large-width":814,"medium_large-height":4182,"large":4171,"large-width":4176,"large-height":4177,"1536x1536":4171,"1536x1536-width":4176,"1536x1536-height":4177,"2048x2048":4171,"2048x2048-width":4176,"2048x2048-height":4177,"2600x2600":4171,"2600x2600-width":4176,"2600x2600-height":4177},37,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FScreenshot_versioncheck_DE-300x74.png","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FScreenshot_versioncheck_DE-768x190.png",190,{"name":552,"id":4184,"fields":4185},"acf\u002Fwysiwyg_6af3fe81457f9",{"variant":555,"border":466,"wysiwyg":4186},"\u003Ch2>#3 – Customer Success Management, Part Three: Cloud-Based Monitoring\u003C\u002Fh2>\n\u003Cp>Already familiar with Central Services Connect? With this tool, which you can order retroactively for any license with valid Software Maintenance, \u003Cem>you get cloud-based access to the IACBOX’s WebAdmin interface right from the my.iacbox partner portal\u003C\u002Fem>. You’ll recognize this in the license manager, in the Services column, by a \u003Cstrong>monitor icon\u003C\u002Fstrong> 3 in the row of the respective license. Click on it to view the monitoring dashboard. You can check what’s happening on the box and whether user numbers are approaching the license’s capacity limits. If you notice this, suggest an \u003Cstrong>upgrade \u003C\u002Fstrong>to the customer. This helps prevent guest frustration caused by being unable to connect due to overbooking. You can also check all sorts of other parameters here and support your customers in many different ways.\u003C\u002Fp>\n",{"name":788,"id":4188,"fields":4189},"acf\u002Fmedia_6af3fe81458e0",{"width":791,"image":4190},{"id":4191,"title":4192,"filename":4193,"filesize":4194,"url":4195,"link":4196,"alt":4197,"author":799,"description":11,"caption":11,"name":4198,"status":800,"uploaded_to":4149,"date":4175,"modified":4175,"mime_type":414,"type":803,"subtype":413,"width":4176,"height":4177,"orientation":806,"sizes":4199},8943,"Screenshot_Central_mit_DE","Screenshot_Central_mit_DE.png",17791,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FScreenshot_Central_mit_DE.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002F6-tipps-fuer-praesenz-beim-kunden-vom-home-office-aus\u002Fscreenshot_central_mit_de\u002F","Screenshot aus dem my.iacbox Partner Portal","screenshot_central_mit_de",{"thumbnail":4195,"thumbnail-width":808,"thumbnail-height":4179,"medium":4200,"medium-width":811,"medium-height":1683,"medium_large":4201,"medium_large-width":814,"medium_large-height":4182,"large":4195,"large-width":4176,"large-height":4177,"1536x1536":4195,"1536x1536-width":4176,"1536x1536-height":4177,"2048x2048":4195,"2048x2048-width":4176,"2048x2048-height":4177,"2600x2600":4195,"2600x2600-width":4176,"2600x2600-height":4177},"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FScreenshot_Central_mit_DE-300x74.png","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FScreenshot_Central_mit_DE-768x190.png",{"name":552,"id":4203,"fields":4204},"acf\u002Fwysiwyg_6af3fe81461b4",{"variant":555,"border":466,"wysiwyg":4205},"\u003Ch2>#4 – Project Management: Keep Projects Moving Forward!\u003C\u002Fh2>\n\u003Cp>We all know the project-marathon dilemma: after the initial sprint at project kickoff, the energy soon fizzles out, a slump sets in, followed by a tough struggle to find a pace everyone can keep up with … and some projects never even reach the finish line, instead languishing in a drawer somewhere. \u003Cem>Now is the moment to pull shelved projects back out and breathe new life into them\u003C\u002Fem>. Simply ask: “So, whatever happened to …?” Summarize where things stood: “Last we spoke, we were discussing a solution for …” With a bit of luck, the project gets the decisive push it needs and starts moving again — and even if you learn it was turned down, that’s still a win. You can now cross it off the list and instead ask: \u003Cstrong>“So what’s new on the agenda?”\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>And what if the answer is: “I’d love to keep going, but nothing’s happening on the end customer’s side”? Then take a look through our \u003Ca title=\"Link to Blog Post\" href=\"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fof-silent-salespeople-and-fleas-in-the-ear\u002F\" target=\"_blank\" rel=\"noopener\" data-link-name=\"Link zum Blog\">6 Tips Against Stagnating Sales Processes\u003C\u002Fa>, and request our project checklist from \u003Ca href=\"mailto:service@iacbox.com\">service@iacbox.com\u003C\u002Fa>. It also asks the right questions, and you can forward it directly to your customer if needed.\u003C\u002Fp>\n\u003Ch2>#5 – Competence Management, Part One: Book a Webinar!\u003C\u002Fh2>\n\u003Cp>Lifelong learning has become a must, cutting across all industries. This is especially true in the IT industry, and particularly anything related to networks — there’s always more to learn. Many manufacturers offer online tutorials or webinars for resellers, so the product can be used to deliver the best possible value to the end customer. Free basic tutorials are often available, such as here in our \u003Ca title=\"Link to Training Calendar\" href=\"https:\u002F\u002Fcms.iacbox.com\u002Fwissen\u002Ftrainings\u002F\" target=\"_blank\" rel=\"noopener\" data-link-name=\"Link zum Trainingskalender\">training calendar\u003C\u002Fa>, as well as more in-depth paid programs. \u003Cem>With the IACBOX, for example, you can book webinars with content of your choice, exclusively for your company\u003C\u002Fem>.\u003C\u002Fp>\n\u003Cp>Tips and tricks for marketing and sales training are often available for free as well — just take a look around. When it comes to the IACBOX, you’ll find a number of articles in our blog under the keyword \u003Cem>Sales\u003C\u002Fem>.\u003C\u002Fp>\n\u003Ch2>#6 – Competence Management, Part Two: Put It to the Test with Your Trial or NFR License!\u003C\u002Fh2>\n\u003Cp>Did you request a trial license but never had time to try it out? Now’s the moment. You’ll find step-by-step instructions on installation and configuration in our \u003Ca href=\"https:\u002F\u002Fsecure.asteas.com\u002Fmanual\u002F19.0\u002F\" target=\"_blank\" rel=\"noopener\">online manuals\u003C\u002Fa>. If it has already expired (standard validity 30 days), send us an email with your registration number and request reactivation: \u003Ca href=\"mailto:sales@iacbox.com\">sales@iacbox.com\u003C\u002Fa>.\u003C\u002Fp>\n\u003Cp>Do you have an NFR license for your office or tech lab? Update it to the latest version and try setting up a new landing page, create new ticket templates, or switch the login method. Here, too, you’ll find guidance and ideas in our online manuals.\u003C\u002Fp>\n",{"quicklinks":511},{"de_DE":4208},{"locale":494,"id":4149,"slug":4209,"post_title":4210,"href":4211},"6-tipps-fuer-praesenz-beim-kunden-vom-home-office-aus","6 Tipps für Präsenz beim Kunden vom Home Office aus","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002F6-tipps-fuer-praesenz-beim-kunden-vom-home-office-aus\u002F",{"self":4213,"collection":4218,"about":4220,"version-history":4222,"predecessor-version":4225,"wp:attachment":4229,"wp:term":4232,"curies":4235},[4214],{"href":4215,"targetHints":4216},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11016",{"allow":4217},[502],[4219],{"href":569},[4221],{"href":572},[4223],{"count":386,"href":4224},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11016\u002Frevisions",[4226],{"id":4227,"href":4228},11020,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11016\u002Frevisions\u002F11020",[4230],{"href":4231},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=11016",[4233],{"taxonomy":585,"embeddable":511,"href":4234},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=11016",[4236],{"name":528,"href":529,"templated":511},{"wp:term":4238},[4239],[4240],{"id":545,"link":593,"name":594,"slug":595,"taxonomy":585,"acf":4241,"_links":4242},[],{"self":4243,"collection":4247,"about":4249,"wp:post_type":4251,"curies":4253},[4244],{"href":600,"targetHints":4245},{"allow":4246},[502],[4248],{"href":605},[4250],{"href":608},[4252],{"href":611},[4254],{"name":528,"href":529,"templated":511},{"id":4256,"date":4257,"date_gmt":4257,"guid":4258,"modified":4260,"modified_gmt":4260,"slug":4261,"status":462,"type":461,"link":4262,"title":4263,"content":4265,"excerpt":4266,"featured_media":379,"template":11,"meta":4267,"categories":4268,"class_list":4269,"blocks":4271,"acf":4361,"wpml_current_locale":491,"wpml_translations":4362,"_links":4367,"_embedded":4392},11008,"2020-02-21T11:59:42",{"rendered":4259},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fhitting-the-bullseye\u002F","2026-11-09T15:50:46","hitting-the-bullseye","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fhitting-the-bullseye\u002F",{"rendered":4264},"Hitting the Bullseye",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[696],[4270,461,548,474,475,699],"post-11008",[4272,4276,4303,4307,4357],{"name":552,"id":4273,"fields":4274},"acf\u002Fwysiwyg_6af3fe8155ee1",{"variant":555,"border":466,"wysiwyg":4275},"\u003Cp>\u003Cstrong>WiFi for a major event may sound like a challenge, but for our partner \u003Cem>Systems\u003C\u002Fem>, it is no problem at all. Together with the WiFi experts from Asteas and the IACBOX software, several thousand visitors browse the Internet at the Biathlon World Championships in Antholz. We were on site.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>The grandstands are already well filled with fans and spectators; the weather is wintry, but the electric atmosphere in the stadium will keep us warm. We are at the \u003Cem>Südtirol Arena Alto Adige\u003C\u002Fem> in Antholz, at an altitude of 1,600 meters, where the Biathlon World Championships are taking place from February 12 to 23. Today is the 7th day of competition, and the men’s individual event is about to begin. It is our first time here, while IACBOX is already attending for the fifth time. A competition like this is all about dynamics, adaptability, and speed—and that is exactly what we expect from the guest WiFi as well.\u003C\u002Fp>\n\u003Cp>Coaches, athletes, media representatives, and, not least, the many spectators expect not only an exciting competition, but also \u003Cem>stable, high-performance, and free Internet access\u003C\u002Fem>. Nowadays, this is no longer standard only in hotels or restaurants. Reliable WiFi should seamlessly integrate into all areas of life: from hospital stays to train journeys, from the workplace to public spaces, and at events such as rock concerts or sports tournaments. Information is accessed or shared by the second. Spectators want to share their experiences by posting photos and videos on Facebook or Instagram. Journalists send reports and results directly from the venue to their editorial desks or publish them online. A flood of data must be managed, requiring the infrastructure, devices, and compatible software to align seamlessly. This calls for professionals—something the organizers of the Biathlon recognized years ago; they collaborate with local experts such as our South Tyrolean partner company \u003Cem>Systems\u003C\u002Fem> . Thanks to their many years of experience, they master the challenges of such a major event. It is essential to handle a large, constantly fluctuating number of spectators and the resulting volume of traffic, all while taking into account that users move across expansive grounds. The network is provided by the specialists at \u003Cem>Systems\u003C\u002Fem>, and the software by the WiFi experts at Asteas.\u003C\u002Fp>\n\u003Cp>We meet with Matthias, one of the \u003Cem>Systems\u003C\u002Fem> technicians who are on site throughout the event. Before it began, they set up the WiFi network, and during the event, they monitor and manage the entire environment. Matthias shows us the deployed servers and explains that\u003Cem> 25 access points\u003C\u002Fem> are distributed throughout the stadium. In addition, two IACBOX systems, each with an unlimited user license, are in use. The activated modules include \u003Cem>External Login API\u003C\u002Fem> for the landing page, \u003Cem>Application Control PRO\u003C\u002Fem>, which provides insights into user numbers and data consumption while offering other useful statistics, and with the help of \u003Cem>Bandwidth Management\u003C\u002Fem> , browsing volume is limited to 6 GB per day and ticket. Matthias reports that last year an impressive 2.4 terabytes of data were transferred during the competition days—even more are expected this year. Speaking of data: the privacy settings in the \u003Cem>WebAdmin\u003C\u002Fem> of the IACBOX ensure that all stored data is \u003Cem>anonymized and deleted after a defined period\u003C\u002Fem>. The login page was designed by the IACBOX technical team according to our partner’s specifications. For brand recognition, it reflects the event organizer’s website design and features their logos as well as those of the WiFi sponsors. As the login method, \u003Cem>Free Login\u003C\u002Fem> was selected, allowing users to connect to the WiFi free of charge.\u003C\u002Fp>\n\u003Cp>Back in the grandstand, we test the free guest Internet for ourselves and activate WiFi on our mobile phones. The login page immediately appears …\u003C\u002Fp>\n",{"name":788,"id":4277,"fields":4278},"acf\u002Fmedia_6af3fe815606f",{"width":791,"image":4279},{"id":4280,"title":4281,"filename":4282,"filesize":4283,"url":4284,"link":4285,"alt":4286,"author":799,"description":11,"caption":11,"name":4287,"status":800,"uploaded_to":4288,"date":4289,"modified":4289,"mime_type":414,"type":803,"subtype":413,"width":4290,"height":4291,"orientation":806,"sizes":4292},8945,"Anmeldeseite_Biathlon_Zeichenflaeche-1","Anmeldeseite_Biathlon_Zeichenflaeche-1.png",600744,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FAnmeldeseite_Biathlon_Zeichenflaeche-1.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fgenau-ins-schwarze\u002Fanmeldeseite_biathlon_zeichenflaeche-1\u002F","Screenshot Anmeldeseite Biathlon Antholz","anmeldeseite_biathlon_zeichenflaeche-1",8944,"2026-09-30 13:21:03",2481,1880,{"thumbnail":4284,"thumbnail-width":808,"thumbnail-height":4293,"medium":4294,"medium-width":811,"medium-height":4295,"medium_large":4296,"medium_large-width":814,"medium_large-height":4297,"large":4298,"large-width":817,"large-height":2097,"1536x1536":4299,"1536x1536-width":897,"1536x1536-height":4300,"2048x2048":4301,"2048x2048-width":900,"2048x2048-height":4302,"2600x2600":4284,"2600x2600-width":4290,"2600x2600-height":4291},114,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FAnmeldeseite_Biathlon_Zeichenflaeche-1-300x227.png",227,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FAnmeldeseite_Biathlon_Zeichenflaeche-1-768x582.png",582,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FAnmeldeseite_Biathlon_Zeichenflaeche-1-1024x776.png","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FAnmeldeseite_Biathlon_Zeichenflaeche-1-1536x1164.png",1164,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FAnmeldeseite_Biathlon_Zeichenflaeche-1-2048x1552.png",1552,{"name":552,"id":4304,"fields":4305},"acf\u002Fwysiwyg_6af3fe81577ba",{"variant":555,"border":466,"wysiwyg":4306},"\u003Cp>… and with a click on the login button, we are online. That was a success; now we can sit back and enjoy the atmosphere in the stadium—all that remains is for the athletes to show what they can do.\u003C\u002Fp>\n",{"name":1695,"id":4308,"fields":4309},"acf\u002Fgallery_6af3fe81578b0",{"variation":1698,"columns":400,"gallery":4310},[4311,4327,4342],{"id":4312,"title":4313,"filename":4314,"filesize":4315,"url":4316,"link":4317,"alt":11,"author":799,"description":11,"caption":11,"name":4318,"status":800,"uploaded_to":4288,"date":4319,"modified":4319,"mime_type":1657,"type":803,"subtype":1658,"width":886,"height":3000,"orientation":806,"sizes":4320},8946,"Eingang_cManuela-scaled-1","Eingang_cManuela-scaled-1.jpg",1005811,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FEingang_cManuela-scaled-1.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fgenau-ins-schwarze\u002Feingang_cmanuela-scaled-1\u002F","eingang_cmanuela-scaled-1","2026-09-30 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13:22:04",{"thumbnail":4347,"thumbnail-width":808,"thumbnail-height":4017,"medium":4352,"medium-width":811,"medium-height":4019,"medium_large":4353,"medium_large-width":814,"medium_large-height":4323,"large":4354,"large-width":817,"large-height":814,"1536x1536":4355,"1536x1536-width":897,"1536x1536-height":3004,"2048x2048":4356,"2048x2048-width":900,"2048x2048-height":897,"2600x2600":4347,"2600x2600-width":886,"2600x2600-height":3000},"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FMatthiasHaspinger_cManuela-scaled-1-300x225.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FMatthiasHaspinger_cManuela-scaled-1-768x576.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FMatthiasHaspinger_cManuela-scaled-1-1024x768.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FMatthiasHaspinger_cManuela-scaled-1-1536x1152.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FMatthiasHaspinger_cManuela-scaled-1-2048x1536.jpg",{"name":552,"id":4358,"fields":4359},"acf\u002Fwysiwyg_6af3fe8159812",{"variant":555,"border":466,"wysiwyg":4360},"\u003Ch2>IACBOX Event License\u003C\u002Fh2>\n\u003Cp>Are you planning to equip a major event with Internet access for spectators and the press? With the \u003Cem>IACBOX Event License\u003C\u002Fem>, you receive the complete package for your next event’s WiFi solution. We provide a login page template where guests can find not only the login interface, but also external content such as program information, weather updates, and more. Logos, sponsors, and links to their websites can also be included and integrated into the template according to your requirements. Users can be authenticated via \u003Cem>external interfaces\u003C\u002Fem>, activated via \u003Cem>Social Login\u003C\u002Fem>, brought online directly through the login page, or provided with access credentials distributed or sold in advance or at the event. In the post-event review, reports in the \u003Cem>WebAdmin\u003C\u002Fem> provide valuable insights into user numbers and data consumption.\u003C\u002Fp>\n",{"quicklinks":511},{"de_DE":4363},{"locale":494,"id":4288,"slug":4364,"post_title":4365,"href":4366},"genau-ins-schwarze","Genau ins Schwarze","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fgenau-ins-schwarze\u002F",{"self":4368,"collection":4373,"about":4375,"version-history":4377,"predecessor-version":4380,"wp:attachment":4384,"wp:term":4387,"curies":4390},[4369],{"href":4370,"targetHints":4371},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11008",{"allow":4372},[502],[4374],{"href":569},[4376],{"href":572},[4378],{"count":386,"href":4379},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11008\u002Frevisions",[4381],{"id":4382,"href":4383},11012,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11008\u002Frevisions\u002F11012",[4385],{"href":4386},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=11008",[4388],{"taxonomy":585,"embeddable":511,"href":4389},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=11008",[4391],{"name":528,"href":529,"templated":511},{"wp:term":4393},[4394],[4395],{"id":696,"link":747,"name":748,"slug":749,"taxonomy":585,"acf":4396,"_links":4397},[],{"self":4398,"collection":4402,"about":4404,"wp:post_type":4406,"curies":4408},[4399],{"href":754,"targetHints":4400},{"allow":4401},[502],[4403],{"href":605},[4405],{"href":608},[4407],{"href":763},[4409],{"name":528,"href":529,"templated":511},{"id":4411,"date":4412,"date_gmt":4412,"guid":4413,"modified":4415,"modified_gmt":4415,"slug":4416,"status":462,"type":461,"link":4417,"title":4418,"content":4420,"excerpt":4421,"featured_media":379,"template":11,"meta":4422,"categories":4423,"class_list":4424,"blocks":4426,"acf":4450,"wpml_current_locale":491,"wpml_translations":4451,"_links":4456,"_embedded":4481},11013,"2019-12-17T13:06:18",{"rendered":4414},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Ftraffic-classification-using-machine-learning\u002F","2026-11-09T15:50:48","traffic-classification-using-machine-learning","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Ftraffic-classification-using-machine-learning\u002F",{"rendered":4419},"Traffic Classification Using Machine Learning",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[1088],[4425,461,548,474,475,1091],"post-11013",[4427,4431],{"name":552,"id":4428,"fields":4429},"acf\u002Fwysiwyg_6af3fe81648aa",{"variant":555,"border":466,"wysiwyg":4430},"\u003Cp>\u003Cem>To ensure our Application Control module is future-proof, we are currently collaborating with a team from the Institute for Web Technologies & Applications at the University of Applied Sciences Kufstein (FH Kufstein Tirol). As part of a state-funded project, machine learning (ML) will be utilized to classify network traffic.\u003C\u002Fem>\u003C\u002Fp>\n\u003Ch2>Initial Situation\u003C\u002Fh2>\n\u003Cp>As a form of \u003Cem>Deep Packet Inspection (DPI)\u003C\u002Fem>, \u003Cem>Application Control\u003C\u002Fem> enables both network traffic monitoring and filtering. It allows administrators to ensure that certain applications or protocols are permitted entirely, with limited throughput, or blocked completely. This makes this IACBOX module a valuable tool for the WiFi operator: for instance, they can allow guests, employees, or visitors to check emails, while preventing them from streaming movies or series. This can be appropriate when it comes to utilizing available bandwidth efficiently or when dealing with user groups that have specific requirements. After all, it does not always make sense to treat a child and an adult, or a budget traveler and a luxury guest, in the exact same way.\u003C\u002Fp>\n\u003Cp>\u003Cem>Deep Packet Inspection\u003C\u002Fem> generally works when one can either inspect the data of a connection or when the connection establishment is unambiguous. Here, it becomes clear what primarily motivated us to pursue such a project. An otherwise welcome development in data transmission has now become the greatest obstacle for DPI and, consequently, for our \u003Cem>Application Control\u003C\u002Fem>: increasingly encrypted connections.\u003C\u002Fp>\n\u003Cp>What represents a clear win for data privacy and general online security becomes an obstacle for a network operator—even when they have entirely legitimate reasons for using \u003Cem>DPI\u003C\u002Fem>. Targeted restrictions allow network quality to remain high, tiered WiFi offerings at different price points ensure financing, and protection against unwanted or illegal content—such as for children or students—can be guaranteed.\u003C\u002Fp>\n\u003Cp>\u003Cem>Application Control\u003C\u002Fem> recognizes encrypted connections only partially and tags them with the attribute \u003Cstrong>“unknown”\u003C\u002Fstrong>—meaning they can neither be blocked nor restricted in bandwidth. Encrypted connections (primarily HTTPS) will continue to increase in the future, which is why \u003Cem>Application Control\u003C\u002Fem> requires support.\u003C\u002Fp>\n\u003Ch2>What Does This Support Look Like?\u003C\u002Fh2>\n\u003Cp>A new technique for classifying data packets is required. This is where the team from FH Kufstein Tirol comes in. The project team from the Institute for \u003Cem>Web Technologies & Applications\u003C\u002Fem>, led by lecturer Lukas Huber, MSc, will be working until February 2020 to develop a viable method using machine learning. The goal of the first project phase is to distinguish WhatsApp connections from Facebook connections. In the process, connection \u003Cem>metadata\u003C\u002Fem> such as packet size, packet count, or packet timing are extracted and used to train the model. This is a self-learning algorithm where data is provided along with a defined goal.\u003C\u002Fp>\n\u003Cblockquote>\n\u003Cp>Self-learning algorithms (Machine Learning): … You feed the machine data and a goal, provide feedback when it is on the right track, and then leave it to find the best path to that goal on its own.\u003C\u002Fp>\n\u003C\u002Fblockquote>\n\u003Cp>\u003Cstrong>Hannah Fry, Hello World\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Speaking of \u003Cem>artificial intelligence\u003C\u002Fem>: It has been more than 20 years since IBM’s chess computer Deep Blue defeated the reigning world champion Garry Kasparov. At the time, that news dominated headlines across mainstream media for days. Today, while still fascinating, it is a development primarily noted by tech-savvy audiences in specialized columns when an AI like Google’s AlphaZero becomes a grandmaster within four hours without prior knowledge, defeating or drawing against Stockfish—currently the best chess engine—in 100 consecutive games.\u003C\u002Fp>\n\u003Cp>Yet chess is merely a training ground: AI is becoming practical for everyday use and is already deployed across numerous defined fields. Projects like ours clearly demonstrate how artificial intelligence methods and techniques are making their way into more and more technologies in our daily lives.\u003C\u002Fp>\n\u003Cp>The first phase of the IACBOX ML project is dedicated exclusively to \u003Cem>fundamental research\u003C\u002Fem>, determining which metadata is suitable for training. In the next step, the model will be further developed for practical application until it can be integrated into our product. Machine learning will play a crucial role in network traffic classification in the future, and this research project with the University of Applied Sciences Kufstein brings IACBOX one step closer to that goal.\u003C\u002Fp>\n",{"name":788,"id":4432,"fields":4433},"acf\u002Fmedia_6af3fe8164a88",{"width":791,"image":4434},{"id":4435,"title":4436,"filename":4437,"filesize":4438,"url":4439,"link":4440,"alt":4441,"author":799,"description":11,"caption":11,"name":4442,"status":800,"uploaded_to":4443,"date":4444,"modified":4444,"mime_type":414,"type":803,"subtype":413,"width":4445,"height":4446,"orientation":1015,"sizes":4447},8950,"Asteas_FHKufstein","Asteas_FHKufstein.png",33053,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FAsteas_FHKufstein.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Ftraffic-klassifizierung-mittels-maschinellem-lernen\u002Fasteas_fhkufstein\u002F","Logos von FH Kufstein und Asteas","asteas_fhkufstein",8949,"2026-09-30 13:22:19",478,530,{"thumbnail":4439,"thumbnail-width":3706,"thumbnail-height":808,"medium":4448,"medium-width":4449,"medium-height":811,"medium_large":4439,"medium_large-width":4445,"medium_large-height":4446,"large":4439,"large-width":4445,"large-height":4446,"1536x1536":4439,"1536x1536-width":4445,"1536x1536-height":4446,"2048x2048":4439,"2048x2048-width":4445,"2048x2048-height":4446,"2600x2600":4439,"2600x2600-width":4445,"2600x2600-height":4446},"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FAsteas_FHKufstein-271x300.png",271,{"quicklinks":511},{"de_DE":4452},{"locale":494,"id":4443,"slug":4453,"post_title":4454,"href":4455},"traffic-klassifizierung-mittels-maschinellem-lernen","Traffic-Klassifizierung mittels Maschinellem Lernen","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Ftraffic-klassifizierung-mittels-maschinellem-lernen\u002F",{"self":4457,"collection":4462,"about":4464,"version-history":4466,"predecessor-version":4469,"wp:attachment":4473,"wp:term":4476,"curies":4479},[4458],{"href":4459,"targetHints":4460},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11013",{"allow":4461},[502],[4463],{"href":569},[4465],{"href":572},[4467],{"count":386,"href":4468},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11013\u002Frevisions",[4470],{"id":4471,"href":4472},11015,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11013\u002Frevisions\u002F11015",[4474],{"href":4475},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=11013",[4477],{"taxonomy":585,"embeddable":511,"href":4478},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=11013",[4480],{"name":528,"href":529,"templated":511},{"wp:term":4482},[4483],[4484],{"id":1088,"link":1133,"name":1134,"slug":1135,"taxonomy":585,"acf":4485,"_links":4486},[],{"self":4487,"collection":4491,"about":4493,"wp:post_type":4495,"curies":4497},[4488],{"href":1140,"targetHints":4489},{"allow":4490},[502],[4492],{"href":605},[4494],{"href":608},[4496],{"href":1149},[4498],{"name":528,"href":529,"templated":511},{"id":4500,"date":4501,"date_gmt":4501,"guid":4502,"modified":4504,"modified_gmt":4504,"slug":4505,"status":462,"type":461,"link":4506,"title":4507,"content":4509,"excerpt":4510,"featured_media":379,"template":11,"meta":4511,"categories":4512,"class_list":4513,"blocks":4515,"acf":4538,"wpml_current_locale":491,"wpml_translations":4539,"_links":4544,"_embedded":4569},11004,"2019-11-08T13:31:47",{"rendered":4503},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fcookies-from-luxembourg\u002F","2026-11-09T15:50:42","cookies-from-luxembourg","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fcookies-from-luxembourg\u002F",{"rendered":4508},"Cookies from Luxembourg",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[696],[4514,461,548,474,475,699],"post-11004",[4516,4520],{"name":552,"id":4517,"fields":4518},"acf\u002Fwysiwyg_6af3fe816b446",{"variant":555,"border":466,"wysiwyg":4519},"\u003Cp>Anyone who immediately thinks of sweet treats when they hear the word “cookies” has probably not spent much time dealing with the little trackers of our digital daily lives. Yet they are currently on everyone’s lips, as the \u003Cem>European Court of Justice\u003C\u002Fem> published a new directive on October 1, 2019. It stipulates that the setting of cookies that are not strictly necessary requires the active consent of users.\u003C\u002Fp>\n\u003Ch2>But what are non-essential cookies?\u003C\u002Fh2>\n\u003Cp>Cookies are \u003Ca title=\"Link to the Wikipedia page about cookies\" href=\"https:\u002F\u002Fde.wikipedia.org\u002Fwiki\u002FHTTP-Cookie\" target=\"_blank\" rel=\"noopener\" data-link-name=\"Link zur Wikipedia-Seite über Cookies\">text information\u003C\u002Fa> stored in the browser as soon as a website is visited. When the website is visited again, the information is read, the visitor is identified, and login data, the online retailer’s shopping cart, or language selection are saved. These are referred to as technical cookies (\u003Cem>session cookies\u003C\u002Fem>), which are necessary and useful. In addition, however, there are those cookies that enable the creation of profiles based on the surfing behavior of users. These are the so-called \u003Cem>tracking cookies\u003C\u002Fem> or \u003Cem>third-party cookies\u003C\u002Fem>, which are precisely not necessary. The user is \u003Cem>tracked\u003C\u002Fem> beyond a single website. Special tracking services are required for this. These are usually third-party companies that collect and evaluate data and link it to the user’s name. Scripts are integrated into websites (images, banners, pixels, fonts) which set cookies after the respective page is visited. The operator of an online shop can then, for example, display advertising tailored to the customer or adapt their offer.\u003C\u002Fp>\n\u003Cp>Previously, users could only block unwanted tracking cookies via \u003Cem>security settings in the browser\u003C\u002Fem> (e.g., block all and allow desired ones or vice versa, allow all and put unwanted ones on a blacklist). However, active action to suppress cookies presupposes that the user is aware of the crumbs they leave behind for resourceful data refineries. This is likely one of the reasons behind the ECJ ruling of October 1. Since then, users may no longer be left in the dark: cookies may only be set after the user’s active consent.\u003C\u002Fp>\n\u003Ch2>The decision of the European Court of Justice\u003C\u002Fh2>\n\u003Cp>The basis for the new European Court of Justice directive was a competition by the company \u003Cem>Planet49\u003C\u002Fem>, which was organized purely for advertising purposes. The participation form was provided with checkboxes with a \u003Cem>pre-selected checkmark\u003C\u002Fem>. Participants agreed (neither actively nor voluntarily) that a web analysis service could be used. This involves setting cookies that result in the evaluation of surfing and usage behavior. For the \u003Ca title=\"Link to the full directive\" href=\"http:\u002F\u002Fcuria.europa.eu\u002Fjuris\u002Fdocument\u002Fdocument.jsf?text=&docid=218462&pageIndex=0&doclang=de&mode=req&dir=&occ=first&part=1&cid=1438506\" target=\"_blank\" rel=\"noopener\" data-link-name=\"Link zur kompletten Richtlinie\">European Court of Justice\u003C\u002Fa>, this is a violation of privacy. The counter-argument that cookies only involve pseudonymized and not personal data \u003Ca title=\"Link to the source\" href=\"https:\u002F\u002Fwww.heise.de\u002Fnewsticker\u002Fmeldung\u002FEuGH-Keine-Cookies-ohne-Zustimmung-4543630.html\" target=\"_blank\" rel=\"noopener\" data-link-name=\"Link zur Quelle\">was not accepted by the ECJ\u003C\u002Fa>, as it involves information that makes it possible to identify the user (e.g., by assignment to an identifier such as a name, an identification number, location data, or an online identifier).\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Art. 2 of Directive 95\u002F46 states:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cblockquote>\n\u003Cp>For the purposes of this Directive, ‘the data subject’s consent’ shall mean any freely given specific and informed indication of his wishes by which the data subject signifies his agreement to personal data relating to him being processed.\u003C\u002Fp>\n\u003C\u002Fblockquote>\n\u003Cp>In any case, the \u003Cem>privacy of users\u003C\u002Fem> must be protected, even if it is not always clearly a matter of collecting personal data. Devices and the data stored on them are part of the users’ privacy. If devices are accessed using spyware, web bugs, hidden identifiers, or similar without their knowledge, this is considered a violation of privacy.\u003C\u002Fp>\n\u003Cp>As a result, cookies may only be stored and tracking services used if the user actively consents. Furthermore, in the future, information must be provided if cookie data is passed on to third parties. Silence, pre-selected boxes, or inactivity do not constitute consent.\u003C\u002Fp>\n\u003Cp>This directive seems to be a logical measure for the protection of users and also shows the direction the \u003Cem>ePrivacy Regulation\u003C\u002Fem> will take. Nonetheless, one can criticize that there is \u003Ca title=\"Link to the source\" href=\"https:\u002F\u002Fwww.heise.de\u002Fnewsticker\u002Fmeldung\u002FGemischtes-Echo-auf-Cookie-Entscheidung-des-EuGH-4544202.html\" target=\"_blank\" rel=\"noopener\" data-link-name=\"Link zur Quelle\">no binding catalog\u003C\u002Fa> of permitted and prohibited cookies, and not a word was lost on the scale of penalties for non-compliance. We will see how many website operators implement the requirements and whether we users will now be bombarded with even more banners (which we simply click away). It certainly remains exciting!\u003C\u002Fp>\n",{"name":788,"id":4521,"fields":4522},"acf\u002Fmedia_6af3fe816b687",{"headline":4523,"width":791,"image":4524},"Unfortunately, we are not talking about sweets here, but an EU directive.",{"id":4525,"title":4526,"filename":4527,"filesize":4528,"url":4529,"link":4530,"alt":4531,"author":799,"description":11,"caption":11,"name":4532,"status":800,"uploaded_to":4533,"date":4534,"modified":4534,"mime_type":1657,"type":803,"subtype":1658,"width":1709,"height":1710,"orientation":806,"sizes":4535},8952,"Obsessed,With,Cookies.,Bakery,Shop.,Pretty,Girl,Covering,Eyes,With","shutterstock_1405820429.jpg",678300,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_1405820429.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fkekse-aus-luxemburg\u002Fobsessedwithcookies-bakeryshop-prettygirlcoveringeyeswith\u002F","Frau hält sich Kekse vor die Augen","obsessedwithcookies-bakeryshop-prettygirlcoveringeyeswith",8951,"2026-09-30 13:22:22",{"thumbnail":4529,"thumbnail-width":808,"thumbnail-height":1712,"medium":4536,"medium-width":811,"medium-height":1714,"medium_large":4537,"medium_large-width":814,"medium_large-height":1716,"large":4529,"large-width":1709,"large-height":1710,"1536x1536":4529,"1536x1536-width":1709,"1536x1536-height":1710,"2048x2048":4529,"2048x2048-width":1709,"2048x2048-height":1710,"2600x2600":4529,"2600x2600-width":1709,"2600x2600-height":1710},"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_1405820429-300x200.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_1405820429-768x512.jpg",{"quicklinks":511},{"de_DE":4540},{"locale":494,"id":4533,"slug":4541,"post_title":4542,"href":4543},"kekse-aus-luxemburg","Kekse aus Luxemburg","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fkekse-aus-luxemburg\u002F",{"self":4545,"collection":4550,"about":4552,"version-history":4554,"predecessor-version":4557,"wp:attachment":4561,"wp:term":4564,"curies":4567},[4546],{"href":4547,"targetHints":4548},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11004",{"allow":4549},[502],[4551],{"href":569},[4553],{"href":572},[4555],{"count":386,"href":4556},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11004\u002Frevisions",[4558],{"id":4559,"href":4560},11005,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11004\u002Frevisions\u002F11005",[4562],{"href":4563},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=11004",[4565],{"taxonomy":585,"embeddable":511,"href":4566},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=11004",[4568],{"name":528,"href":529,"templated":511},{"wp:term":4570},[4571],[4572],{"id":696,"link":747,"name":748,"slug":749,"taxonomy":585,"acf":4573,"_links":4574},[],{"self":4575,"collection":4579,"about":4581,"wp:post_type":4583,"curies":4585},[4576],{"href":754,"targetHints":4577},{"allow":4578},[502],[4580],{"href":605},[4582],{"href":608},[4584],{"href":763},[4586],{"name":528,"href":529,"templated":511},{"id":4588,"date":4589,"date_gmt":4589,"guid":4590,"modified":4592,"modified_gmt":4592,"slug":4593,"status":462,"type":461,"link":4594,"title":4595,"content":4597,"excerpt":4598,"featured_media":379,"template":11,"meta":4599,"categories":4600,"class_list":4601,"blocks":4603,"acf":4608,"wpml_current_locale":491,"wpml_translations":4609,"_links":4615,"_embedded":4640},11006,"2019-10-15T13:16:54",{"rendered":4591},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Finternet-for-seniors-legally-secured\u002F","2026-11-09T15:50:44","internet-for-seniors-legally-secured","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Finternet-for-seniors-legally-secured\u002F",{"rendered":4596},"Internet for Seniors – Legally Secured",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[696],[4602,461,548,474,475,699],"post-11006",[4604],{"name":552,"id":4605,"fields":4606},"acf\u002Fwysiwyg_6af3fe8172456",{"variant":555,"border":466,"wysiwyg":4607},"\u003Cp>\u003Cstrong>The internet connects people, provides information, offers services, and provides entertainment. And anyone who believes that seniors, whether in need of care or not, have no interest in it is greatly mistaken. Demand in residential and nursing homes is steadily increasing. In the state of North Rhine-Westphalia, this was legally taken into account for the first time.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Only a \u003Ca title=\"Link to source\" href=\"https:\u002F\u002Fwww.welt.de\u002Fwirtschaft\u002Fwebwelt\u002Farticle197167621\u002FSilver-Surfer-Seniorenheime-bauen-WLAN-und-Internet-aus.html\" target=\"_blank\" rel=\"bookmark noopener\" data-link-name=\"Verlinkung zur Quelle\">third\u003C\u002Fa> of nursing homes in Germany are equipped with WiFi, even though more and more so-called \u003Cem>Silver Surfers\u003C\u002Fem>, as internet-savvy seniors are affectionately called, are demanding it. Older people who are naturally proficient with smartphones, tablets, and laptops do not want to go without them in old age. Especially when family lives some distance away or friends and acquaintances are not mobile, they can still participate in social life. Offers for joint sports and leisure activities in the residential or nursing home can be displayed directly on the residents’ devices via email or redirection to a dedicated landing page. Whether the internet is provided \u003Cem>free of charge\u003C\u002Fem>, via the purchase of a \u003Cem>ticket\u003C\u002Fem>, or integrated directly into the \u003Cem>home costs\u003C\u002Fem> is up to each provider.\u003C\u002Fp>\n\u003Cp>Not only residents benefit from internet in the home, but also nursing staff and other personnel. In the future, the topic of \u003Cem>Smart Home\u003C\u002Fem> will also play a role in this area, as will the exchange of medical data or building and room technology.\u003C\u002Fp>\n\u003Cp>In \u003Ca title=\"Source for law\" href=\"https:\u002F\u002Fwww.mags.nrw\u002Fpressemitteilung\u002Fnovelle-des-wohn-und-teilhabegesetzes-landesregierung-plant-bessere-rahmen\" target=\"_blank\" rel=\"noopener\" data-link-name=\"Quelle für Gesetz\">North Rhine-Westphalia\u003C\u002Fa>, the Residential and Participation Act was therefore amended accordingly in April 2019. Specifically, Section 5 now stipulates that the technical requirements for the use of internet access must be established.\u003C\u002Fp>\n\u003Cblockquote>\n\u003Cp>(3) All individual and common areas must have the technical requirements for the use of internet access.\u003C\u002Fp>\n\u003C\u002Fblockquote>\n\u003Cp>Whether the law will serve as a model for other German states remains to be seen. However, it is clear that the increasing demand will not change, and WiFi is ideally suited to provide people with mobile devices with \u003Cem>online access\u003C\u002Fem> in a cost-effective manner. \u003Cstrong>By the way:\u003C\u002Fstrong> The IACBOX can be optimally used in the healthcare and nursing sector. It offers service through easy login, various payment and billing options, interfaces, and ticket groups for different classes. It is already in use in numerous residential and nursing facilities and convinces residents and operators through user comfort and simple administration.\u003C\u002Fp>\n",{"quicklinks":511},{"de_DE":4610},{"locale":494,"id":4611,"slug":4612,"post_title":4613,"href":4614},8953,"internet-fuer-senioren-gesetzlich-gesichert","Internet für Senioren – gesetzlich gesichert","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Finternet-fuer-senioren-gesetzlich-gesichert\u002F",{"self":4616,"collection":4621,"about":4623,"version-history":4625,"predecessor-version":4628,"wp:attachment":4632,"wp:term":4635,"curies":4638},[4617],{"href":4618,"targetHints":4619},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11006",{"allow":4620},[502],[4622],{"href":569},[4624],{"href":572},[4626],{"count":386,"href":4627},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11006\u002Frevisions",[4629],{"id":4630,"href":4631},11007,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11006\u002Frevisions\u002F11007",[4633],{"href":4634},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=11006",[4636],{"taxonomy":585,"embeddable":511,"href":4637},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=11006",[4639],{"name":528,"href":529,"templated":511},{"wp:term":4641},[4642],[4643],{"id":696,"link":747,"name":748,"slug":749,"taxonomy":585,"acf":4644,"_links":4645},[],{"self":4646,"collection":4650,"about":4652,"wp:post_type":4654,"curies":4656},[4647],{"href":754,"targetHints":4648},{"allow":4649},[502],[4651],{"href":605},[4653],{"href":608},[4655],{"href":763},[4657],{"name":528,"href":529,"templated":511},{"id":4659,"date":4660,"date_gmt":4660,"guid":4661,"modified":4663,"modified_gmt":4663,"slug":4664,"status":462,"type":461,"link":4665,"title":4666,"content":4668,"excerpt":4669,"featured_media":379,"template":11,"meta":4670,"categories":4671,"class_list":4672,"blocks":4674,"acf":4703,"wpml_current_locale":491,"wpml_translations":4704,"_links":4709,"_embedded":4734},10999,"2019-09-04T13:38:31",{"rendered":4662},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fnew-webadmin\u002F","2026-11-09T15:49:29","new-webadmin","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fnew-webadmin\u002F",{"rendered":4667},"NEW WebAdmin",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[1088],[4673,461,548,474,475,1091],"post-10999",[4675,4679],{"name":552,"id":4676,"fields":4677},"acf\u002Fwysiwyg_6af3fe8176b78",{"variant":555,"border":466,"wysiwyg":4678},"\u003Cp>\u003Cstrong>Old ways won’t open new doors.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>We recently took this saying to heart and left old paths behind to open new doors for IACBOX—more specifically, the IACBOX \u003Cem>WebAdmin\u003C\u002Fem> user interface. With a completely new structure and modern design, \u003Cem>WebAdmin\u003C\u002Fem> has arrived in the present day.\u003C\u002Fp>\n\u003Cp>The range of functions of IACBOX has grown significantly since its invention 16 years ago, gaining modules and features and thus becoming a powerful tool. As a result, structure and findability have suffered somewhat in one place or another. Our developers spent a long time tinkering, sorting, and restructuring, and ultimately were able to set the course to align key terms with more up-to-date concepts. Thus, \u003Cem>“Ticket Management”\u003C\u002Fem> became \u003Cem>“User Management”\u003C\u002Fem> to shift the focus from the ticket to the user. The new structure increases \u003Cstrong>usability\u003C\u002Fstrong> and enables a much more \u003Cstrong>intuitive search\u003C\u002Fstrong>. For example, VLANs are no longer found under \u003Cem>Security\u003C\u002Fem>, nor DHCP under \u003Cem>Modules\u003C\u002Fem>; instead, both are now under the more coherent term \u003Cem>Network\u003C\u002Fem>.\u003C\u002Fp>\n\u003Cp>In terms of design, the left-hand vertical menu structure immediately stands out. Since most screens have a wide format that is very well suited to this, the decision was an obvious one. In a later expansion phase, there will also be the option to collapse the menu; this will allow \u003Cem>WebAdmin\u003C\u002Fem> experts to navigate solely by the \u003Cstrong>icons\u003C\u002Fstrong> and gain even more space for the content of the individual menu items. This will be particularly beneficial on laptop displays.\u003C\u002Fp>\n\u003Ch2>When does it start?\u003C\u002Fh2>\n\u003Cp>To make the transition as seamless as possible, the new \u003Cem>WebAdmin\u003C\u002Fem> will be introduced with \u003Cstrong>version 19\u003C\u002Fstrong> as a \u003Cem>beta version\u003C\u002Fem>, automatically enabled for all new installations. Switching between the new and the old \u003Cem>WebAdmin\u003C\u002Fem> is possible for everyone at any time with a single click. After an acclimatization and stabilization phase, the transition to exclusively the new \u003Cem>WebAdmin\u003C\u002Fem> for all users will follow, starting with \u003Cstrong>version 20\u003C\u002Fstrong> next year.\u003C\u002Fp>\n\u003Cp>We are confident that this will allow us to achieve both of our goals: to offer new users an \u003Cem>intuitively operable menu with a contemporary design\u003C\u002Fem>, while also enabling our long-standing partners who have become accustomed to the “old” \u003Cem>WebAdmin\u003C\u002Fem> to make the changeover as \u003Cstrong>smooth\u003C\u002Fstrong> as possible. With the new \u003Cem>WebAdmin\u003C\u002Fem> interface, we are laying the groundwork for many more modules and features, and for a successful balance between good usability and technical requirements. We welcome any feedback (\u003Ca title=\"support@iacbox.com\" href=\"mailto:support@iacbox.com\">support@iacbox.com\u003C\u002Fa>).\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Update April 2021:\u003C\u002Fstrong> With the recently rolled out version 21, the process is now complete and only the new WebAdmin is available.\u003C\u002Fp>\n",{"name":788,"id":4680,"fields":4681},"acf\u002Fmedia_6af3fe8176d3d",{"width":791,"image":4682},{"id":4683,"title":4684,"filename":4685,"filesize":4686,"url":4687,"link":4688,"alt":4689,"author":799,"description":11,"caption":11,"name":4690,"status":800,"uploaded_to":4691,"date":4692,"modified":4692,"mime_type":414,"type":803,"subtype":413,"width":4693,"height":4694,"orientation":806,"sizes":4695},8955,"WebAdmin_Anmeldemaske_DE","WebAdmin_Anmeldemaske_DE.png",174530,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FWebAdmin_Anmeldemaske_DE.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fwebadmin-neu\u002Fwebadmin_anmeldemaske_de\u002F","Anmeldemaske IACBOX WebAdmin","webadmin_anmeldemaske_de",8954,"2026-09-30 13:22:25",1124,801,{"thumbnail":4687,"thumbnail-width":808,"thumbnail-height":4696,"medium":4697,"medium-width":811,"medium-height":4698,"medium_large":4699,"medium_large-width":814,"medium_large-height":4700,"large":4701,"large-width":817,"large-height":4702,"1536x1536":4687,"1536x1536-width":4693,"1536x1536-height":4694,"2048x2048":4687,"2048x2048-width":4693,"2048x2048-height":4694,"2600x2600":4687,"2600x2600-width":4693,"2600x2600-height":4694},107,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FWebAdmin_Anmeldemaske_DE-300x214.png",214,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FWebAdmin_Anmeldemaske_DE-768x547.png",547,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FWebAdmin_Anmeldemaske_DE-1024x730.png",730,{"quicklinks":511},{"de_DE":4705},{"locale":494,"id":4691,"slug":4706,"post_title":4707,"href":4708},"webadmin-neu","WebAdmin NEU","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fwebadmin-neu\u002F",{"self":4710,"collection":4715,"about":4717,"version-history":4719,"predecessor-version":4722,"wp:attachment":4726,"wp:term":4729,"curies":4732},[4711],{"href":4712,"targetHints":4713},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10999",{"allow":4714},[502],[4716],{"href":569},[4718],{"href":572},[4720],{"count":386,"href":4721},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10999\u002Frevisions",[4723],{"id":4724,"href":4725},11001,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10999\u002Frevisions\u002F11001",[4727],{"href":4728},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10999",[4730],{"taxonomy":585,"embeddable":511,"href":4731},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10999",[4733],{"name":528,"href":529,"templated":511},{"wp:term":4735},[4736],[4737],{"id":1088,"link":1133,"name":1134,"slug":1135,"taxonomy":585,"acf":4738,"_links":4739},[],{"self":4740,"collection":4744,"about":4746,"wp:post_type":4748,"curies":4750},[4741],{"href":1140,"targetHints":4742},{"allow":4743},[502],[4745],{"href":605},[4747],{"href":608},[4749],{"href":1149},[4751],{"name":528,"href":529,"templated":511},{"id":4753,"date":4754,"date_gmt":4754,"guid":4755,"modified":4757,"modified_gmt":4757,"slug":4758,"status":462,"type":461,"link":4759,"title":4760,"content":4762,"excerpt":4763,"featured_media":379,"template":11,"meta":4764,"categories":4765,"class_list":4766,"blocks":4768,"acf":4797,"wpml_current_locale":491,"wpml_translations":4798,"_links":4803,"_embedded":4828},10994,"2019-07-01T13:42:12",{"rendered":4756},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fhappy-birthday-gdpr\u002F","2026-11-09T15:49:25","happy-birthday-gdpr","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fhappy-birthday-gdpr\u002F",{"rendered":4761},"Happy Birthday, GDPR",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[696],[4767,461,548,474,475,699],"post-10994",[4769,4773,4793],{"name":552,"id":4770,"fields":4771},"acf\u002Fwysiwyg_6af3fe817d982",{"variant":555,"border":466,"wysiwyg":4772},"\u003Cp>In May, it was one year since the GDPR fully entered into force in terms of content, and a lot has happened. The General Data Protection Regulation even became the Word of the Year 2018, so it was literally on everyone’s lips. According to a \u003Ca title=\"https:\u002F\u002Fedpb.europa.eu\u002Fnews\u002Fnews\u002F2019\u002F1-year-gdpr-taking-stock_de\" href=\"https:\u002F\u002Fedpb.europa.eu\u002Fnews\u002Fnews\u002F2019\u002F1-year-gdpr-taking-stock_de\" target=\"_blank\" rel=\"noopener\">survey\u003C\u002Fa>, \u003Cem>67% of EU citizens\u003C\u002Fem> are familiar with the General Data Protection Regulation; 36% say they know what the regulation contains.\u003C\u002Fp>\n\u003Cp>Since last year, the aim has therefore been to adequately protect the security and privacy of natural persons and their personal data—and to do so uniformly across the EU. So it can happen that, as a private individual at the dentist, you are presented with a document to sign, with the words\u003Cem>“You know the drill—data protection.”\u003C\u002Fem> Companies that, for example, operate WiFi are faced with significantly more effort. To process data, there must be a legal basis. The guest books a room with WiFi, or the customer buys a WiFi ticket. Only data that is required for the intended use may be processed—strict rules apply for marketing purposes; the customer must not only agree, but must also be informed about how it will be used. \u003Cem>“Implicit”\u003C\u002Fem> consent, such as \u003Cem>“By using the WiFi, you agree to receive promotional emails”\u003C\u002Fem> is no longer legally compliant. If data is transferred to third parties, the data subject must likewise be informed and\u002For must consent—also regarding the retention period. And last but not least, the privacy notice, which explains which data is stored on what basis and for how long. All of this information must be clearly visible and must not be hidden in the notorious \u003Cem>“fine print”\u003C\u002Fem> .\u003C\u002Fp>\n\u003Cp>As expected, not all companies were able to implement these requirements, resulting in \u003Cem>complaints and reports due to data breaches\u003C\u002Fem>. According to the European Data Protection Board, by May 2019 there had been \u003Cstrong>281,088 reports\u003C\u002Fstrong> under the GDPR, including 144,376 complaints.\u003C\u002Fp>\n",{"name":788,"id":4774,"fields":4775},"acf\u002Fmedia_6af3fe817db3b",{"width":791,"image":4776},{"id":4777,"title":4778,"filename":4779,"filesize":4780,"url":4781,"link":4782,"alt":4783,"author":799,"description":11,"caption":11,"name":4784,"status":800,"uploaded_to":4785,"date":4786,"modified":4786,"mime_type":414,"type":803,"subtype":413,"width":4787,"height":4788,"orientation":806,"sizes":4789},8957,"DSGVO_Grafik_DE_2","DSGVO_Grafik_DE_2.png",21929,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FDSGVO_Grafik_DE_2.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fhappy-birthday-dsgvo\u002Fdsgvo_grafik_de_2\u002F","Grafik DSGVO Meldungen bis Mai 2019","dsgvo_grafik_de_2",8956,"2026-09-30 13:22:27",631,560,{"thumbnail":4781,"thumbnail-width":808,"thumbnail-height":4790,"medium":4791,"medium-width":811,"medium-height":4792,"medium_large":4781,"medium_large-width":4787,"medium_large-height":4788,"large":4781,"large-width":4787,"large-height":4788,"1536x1536":4781,"1536x1536-width":4787,"1536x1536-height":4788,"2048x2048":4781,"2048x2048-width":4787,"2048x2048-height":4788,"2600x2600":4781,"2600x2600-width":4787,"2600x2600-height":4788},133,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FDSGVO_Grafik_DE_2-300x266.png",266,{"name":552,"id":4794,"fields":4795},"acf\u002Fwysiwyg_6af3fe817f13c",{"variant":555,"border":466,"wysiwyg":4796},"\u003Cp>However, the initially feared \u003Cem>wave of warning letters\u003C\u002Fem> has so far failed to materialize, as a great many companies have adapted to the regulation and taken the necessary precautions. But it may also be because the wheels of justice turn slowly and the first penalties are only now being imposed. For example, in Germany a \u003Ca title=\"https:\u002F\u002Fwww.heise.de\u002Fnewsticker\u002Fmeldung\u002FDSGVO-Datenschutzaufsicht-im-Laendle-verhaengt-erstes-Bussgeld-gegen-Polizeibeamten-4450131.html\" href=\"https:\u002F\u002Fwww.heise.de\u002Fnewsticker\u002Fmeldung\u002FDSGVO-Datenschutzaufsicht-im-Laendle-verhaengt-erstes-Bussgeld-gegen-Polizeibeamten-4450131.html\" target=\"_blank\" rel=\"noopener\">civil servant was recently sentenced to a fine of 1,400 euros\u003C\u002Fa> because he used his position to obtain a woman’s contact details. Using a vehicle registration number, the police officer searched for her personal data in the internal database and contacted her by phone—considered a clear violation of the GDPR.\u003C\u002Fp>\n\u003Cp>Incidentally, it has also become apparent that the law can be used to make good money. In addition to law firms specializing in data protection, \u003Ca title=\"https:\u002F\u002Fit-service.network\u002Fblog\u002F2019\u002F04\u002F04\u002Figd-interessengemeinschaft-datenschutz\u002F\" href=\"https:\u002F\u002Fit-service.network\u002Fblog\u002F2019\u002F04\u002F04\u002Figd-interessengemeinschaft-datenschutz\u002F\" target=\"_blank\" rel=\"noopener\">civil rights organizations and associations have now also dedicated themselves to data protection\u003C\u002Fa>. Only recently founded and already in the headlines because it has issued warning letters is the \u003Cem>IDG – Interessensgemeinschaft Datenschutz e.V.\u003C\u002Fem>, which presents itself as a representative of citizens vis-à-vis entrepreneurs and companies. A \u003Cem>bill\u003C\u002Fem> then arrives along with the warning letter. However, it has not yet been clarified whether non-governmental organizations are allowed to issue such warning letters, but in any case this association is not authorized to do so. If you receive an invoice from this or similar organizations, do \u003Cstrong>not\u003C\u002Fstrong> pay it; first seek advice from a \u003Cem>data protection officer\u003C\u002Fem> or a public authority.\u003C\u002Fp>\n\u003Ch2>And what else? Data retention—no thanks!\u003C\u002Fh2>\n\u003Cp>Recently, the EU Council instructed the European Commission to discuss the \u003Cstrong>data retention\u003C\u002Fstrong> scheme that was overturned in 2014\u002F2016. In this context, this refers to the storage of certain data such as call logs, location data, and the assignment of the IP address used at a specific point in time, as well as the disclosure of this information to authorities. This law was overturned at the time because storing data about people without cause—where there is no suspicion of criminal offenses—is illegal.\u003C\u002Fp>\n\u003Cp>How does data retention align with the General Data Protection Regulation, and are there \u003Cem>compelling arguments\u003C\u002Fem> (when it was introduced, it was counter-terrorism) that would justify such storage? That is exactly what the Commission is to determine—what data do authorities need, and what could a \u003Cem>“legal”\u003C\u002Fem> implementation of data retention look like? But that is not all: the EU also has an \u003Ca title=\"https:\u002F\u002Fderstandard.at\u002F2000104478424\u002FDie-Vorratsdatenspeicherung-soll-zurueckkehren\" href=\"https:\u002F\u002Fderstandard.at\u002F2000104478424\u002FDie-Vorratsdatenspeicherung-soll-zurueckkehren\" target=\"_blank\" rel=\"noopener\">ePrivacy regulation\u003C\u002Fa> on its agenda, intended to protect citizens specifically online. Data retention restricts the right to confidentiality of communications and therefore produces the exact \u003Cem>opposite of the ePrivacy regulation\u003C\u002Fem>. How all of this can be reconciled—and still be compatible with the fundamental rights of the EU and the individual member states—now needs to be clarified. So it will definitely remain exciting—we will stay on it!\u003C\u002Fp>\n\u003Ch2>And now?\u003C\u002Fh2>\n\u003Cp>Uncertainty is still caused by the fact that EU member states have interpreted the law differently. In the German parliament, among other things, there is discussion of \u003Ca title=\"https:\u002F\u002Fwww.faz.net\u002Faktuell\u002Fwirtschaft\u002Fdiginomics\u002Fdie-koalition-will-das-datenschutzrecht-entschaerfen-16251753.html\" href=\"https:\u002F\u002Fwww.faz.net\u002Faktuell\u002Fwirtschaft\u002Fdiginomics\u002Fdie-koalition-will-das-datenschutzrecht-entschaerfen-16251753.html\" target=\"_blank\" rel=\"noopener\">watering down the GDPR again\u003C\u002Fa>, for example for \u003Cem>small businesses and associations\u003C\u002Fem>. For instance, a data protection officer would only have to be appointed from a size of 20 employees (currently it is 10 employees who deal with personal data). In Austria, data protection is even supposed to give way if freedom of expression is restricted by it.\u003C\u002Fp>\n\u003Cp>Many questions remain open, but we can guarantee you one thing: with IACBOX, under the current legal situation you are \u003Cem>on the safe side.\u003C\u002Fem> It offers data-minimizing and privacy-friendly default settings, as well as deletion and anonymization functions and privacy notices for end users. And with the optional Privacy Toolkit module, you also have options to create an individual data processing register, taking into account the specific login methods and database connections, as well as convenient options for privacy by design\u002Fdefault presets, confidentiality and data processing agreement, checks, help texts, and access logging. The module’s technical design is such that the IACBOX development team can respond promptly to changes. This keeps your guest WiFi solution up to date and on the safe side.\u003C\u002Fp>\n",{"quicklinks":511},{"de_DE":4799},{"locale":494,"id":4785,"slug":4800,"post_title":4801,"href":4802},"happy-birthday-dsgvo","Happy Birthday DSGVO","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fhappy-birthday-dsgvo\u002F",{"self":4804,"collection":4809,"about":4811,"version-history":4813,"predecessor-version":4816,"wp:attachment":4820,"wp:term":4823,"curies":4826},[4805],{"href":4806,"targetHints":4807},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10994",{"allow":4808},[502],[4810],{"href":569},[4812],{"href":572},[4814],{"count":386,"href":4815},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10994\u002Frevisions",[4817],{"id":4818,"href":4819},10996,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10994\u002Frevisions\u002F10996",[4821],{"href":4822},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10994",[4824],{"taxonomy":585,"embeddable":511,"href":4825},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10994",[4827],{"name":528,"href":529,"templated":511},{"wp:term":4829},[4830],[4831],{"id":696,"link":747,"name":748,"slug":749,"taxonomy":585,"acf":4832,"_links":4833},[],{"self":4834,"collection":4838,"about":4840,"wp:post_type":4842,"curies":4844},[4835],{"href":754,"targetHints":4836},{"allow":4837},[502],[4839],{"href":605},[4841],{"href":608},[4843],{"href":763},[4845],{"name":528,"href":529,"templated":511},{"id":4847,"date":4848,"date_gmt":4848,"guid":4849,"modified":4851,"modified_gmt":4851,"slug":4852,"status":462,"type":461,"link":4853,"title":4854,"content":4856,"excerpt":4857,"featured_media":379,"template":11,"meta":4858,"categories":4859,"class_list":4860,"blocks":4862,"acf":4867,"wpml_current_locale":491,"wpml_translations":4868,"_links":4874,"_embedded":4899},10997,"2019-06-11T13:49:25",{"rendered":4850},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fthe-pre-close-or-trial-close\u002F","2026-11-09T15:49:27","the-pre-close-or-trial-close","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fthe-pre-close-or-trial-close\u002F",{"rendered":4855},"The Pre-Close or Trial Close",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[545],[4861,461,548,474,475,549],"post-10997",[4863],{"name":552,"id":4864,"fields":4865},"acf\u002Fwysiwyg_6af3fe8187036",{"variant":555,"border":466,"wysiwyg":4866},"\u003Ch2>6 Tips from the Sales Toolbox to Overcome Indecision in the Sales Process\u003C\u002Fh2>\n\u003Cp>\u003Cstrong>Let’s be honest, sales professionals—wouldn’t you prefer it if your customer simply placed an order after you briefly and concisely explained the product benefits? That is rarely how it works, however, and certainly not in the IT industry with its broad range of complex products requiring extensive explanation.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>On the other hand, this is actually a good thing. As a skilled sales professional, you undoubtedly possess market value that would be significantly diminished if infallible, one-size-fits-all formulas truly existed. Instead, you need a well-stocked toolbox from which you can select the right tool at the right time using your expert knowledge.\u003C\u002Fp>\n\u003Cp>Here, we would like to present several techniques that have proven useful during specific moments of stagnation in the sales process—techniques we can summarize under the concept of the pre-close or trial close.\u003C\u002Fp>\n\u003Cp>First, an example: A passionate runner in a sports shop is faced with a choice: choose a comfortable, air-cushioned running shoe, or opt for another model that is less technical but has a color they prefer. What will they do? If the air-cushioned shoe is not available in their favorite color, they might leave the store without making a purchase. An attentive sales representative will sense this and say something like: \u003Cem>“When you run, what matters more to you: the style, or protecting your ankle joint?”\u003C\u002Fem> And with that, they likely have the customer hooked.\u003C\u002Fp>\n\u003Cp>In the realm of software and IT products, this is often even more critical. Whether positive or negative, every alternative carries risks. If the customer says yes, they must handle the pros and cons and risk having chosen the wrong product. If they say no, their requirements remain unaddressed. It is entirely natural for them to hesitate. At this exact moment, they are just as receptive to a gentle nudge in the right direction as the runner in the sports shop.\u003C\u002Fp>\n\u003Ch2>How Do I Recognize This Moment?\u003C\u002Fh2>\n\u003Cp>The most prominent sign of such a situation is indecision:\u003C\u002Fp>\n\u003Cp>\u003Cstrong>The customer…\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>does not look at you directly.\u003C\u002Fli>\n\u003Cli>tilts their head slightly forward\u002Fdownward.\u003C\u002Fli>\n\u003Cli>stops asking questions.\u003C\u002Fli>\n\u003Cli>makes non-committal remarks: “\u003Cem>Well…\u003C\u002Fem>“, “\u003Cem>So…\u003C\u002Fem>“, “\u003Cem>Yeah…\u003C\u002Fem>“, “\u003Cem>Hmm…\u003C\u002Fem>“\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>You as the sales representative…\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>become impatient.\u003C\u002Fli>\n\u003Cli>feel uncertain, at a loss.\u003C\u002Fli>\n\u003Cli>feel as though you have already explained everything.\u003C\u002Fli>\n\u003Cli>grow nervous, wanting to avoid making a mistake.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Sales representatives often sense that the deal is hanging in the balance, and that is usually the case. In this situation, it is naturally important not to make a mistake; however, the biggest mistake is undoubtedly doing nothing at all.\u003C\u002Fp>\n\u003Cp>Your customer now needs support from your side to help them make their decision. It is also possible that one of their objections has not yet been addressed satisfactorily. They are not yet ready to close, and pushing them to do so now would likely be counterproductive.\u003C\u002Fp>\n\u003Ch2>What can I do in this situation?\u003C\u002Fh2>\n\u003Cp>Work your way toward the close by testing the customer’s readiness to buy. Depending on what is triggering their hesitation, there are various methods you can apply:\u003C\u002Fp>\n\u003Cp>\u003Cstrong>1. Too many alternatives: Simplify the choice.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>If you have presented more than two options, it may be overwhelming. Reduce the complexity of the decision. Ask which options your customer liked best and narrow them down to two if possible. Then proceed to #2.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>2. Two alternatives: Inquire about priorities.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Ask what your customer likes about each individual option, and then compare the two advantages using the “\u003Cem>What is more important to you…\u003C\u002Fem>” formula, similar to our example. This enables you to uncover more about the customer’s buying motives while moving them closer to a decision.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>3. Alternative provider: Do not fear direct comparison.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Ask: What do you like better about our solution compared to XY’s? You can also explore the competitor’s advantages this way, and then proceed with #2. As an added bonus, this method strengthens your positioning against competitors.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>4. The customer’s expectations exceed their budget or are unrealistic:\u003C\u002Fstrong>\u003Cbr \u002F>\u003Cstrong>Secure incremental “yeses”\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Summarize what you have already agreed upon and what the customer appreciates, and ask them to confirm:\u003Cbr \u002F>“\u003Cem>Mr. Müller, the interfaces with your management software and payment systems match your requirements precisely, correct?\u003C\u002Fem>“\u003Cbr \u002F>“\u003Cem>You can also customize the landing page entirely according to your needs, isn’t that right?\u003C\u002Fem>“\u003Cbr \u002F>With each incremental “yes” you receive, your chances of securing an overall “yes” and winning over the customer increase.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>5. Vague hesitation: Ask open-ended questions.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>If the reason for the hesitation is not easily identifiable, asking open-ended questions always helps. Use questions starting with who, what, where, why, or how so that a simple yes or no is not sufficient and the customer must provide more detail. This gets the dialogue moving again.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>What are your thoughts on our solution so far?\u003C\u002Fli>\n\u003Cli>What do you like best about it?\u003C\u002Fli>\n\u003Cli>If we implement all your requirements, what would the next steps look like?\u003C\u002Fli>\n\u003Cli>How does this align with your budget?\u003C\u002Fli>\n\u003Cli>How does this meet your expectations?\u003C\u002Fli>\n\u003Cli>Why should we continue this conversation?\u003C\u002Fli>\n\u003Cli>What additional questions do you have?\u003C\u002Fli>\n\u003Cli>What specifically will your decision depend on?\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>6. Across all mentioned scenarios: Anticipate the close.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Assuming you were to purchase today—when would you need delivery?\u003C\u002Fli>\n\u003Cli>Assuming you decide on our product today—what would be your next step?\u003C\u002Fli>\n\u003Cli>Imagine our solution was already deployed in-house—what would change as a result?\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Questions like these stimulate the imagination; your customer envisions the finalized purchase along with its benefits. At the same time, you learn what they expect to achieve. Listen attentively and mirror their wording when it comes to the final close.\u003C\u002Fp>\n\u003Cp>These are several valuable tools for a successful sales conversation, particularly during moments of stagnation when the only pending step is the customer’s decision.\u003C\u002Fp>\n\u003Cp>However, multiple decision-makers are sometimes involved, and the situation can be more complex, especially in larger projects. Click \u003Ca title=\"https:\u002F\u002Fwww.iacbox.com\u002Fde\u002Fblog\u002Fdetail2\u002Fnews\u002Fdetail\u002Feinwaende-verwandeln-vorwaende-verwenden\u002F\" href=\"..\u002Feinwaende-verwandeln-vorwaende-verwenden\u002F\" target=\"_blank\" rel=\"noopener\">here\u003C\u002Fa> for another article offering tips to overcome stalled sales processes.\u003C\u002Fp>\n",{"quicklinks":511},{"de_DE":4869},{"locale":494,"id":4870,"slug":4871,"post_title":4872,"href":4873},8958,"der-vor-oder-testabschluss","Der Vor- oder Testabschluss","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fder-vor-oder-testabschluss\u002F",{"self":4875,"collection":4880,"about":4882,"version-history":4884,"predecessor-version":4887,"wp:attachment":4891,"wp:term":4894,"curies":4897},[4876],{"href":4877,"targetHints":4878},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10997",{"allow":4879},[502],[4881],{"href":569},[4883],{"href":572},[4885],{"count":386,"href":4886},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10997\u002Frevisions",[4888],{"id":4889,"href":4890},10998,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10997\u002Frevisions\u002F10998",[4892],{"href":4893},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10997",[4895],{"taxonomy":585,"embeddable":511,"href":4896},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10997",[4898],{"name":528,"href":529,"templated":511},{"wp:term":4900},[4901],[4902],{"id":545,"link":593,"name":594,"slug":595,"taxonomy":585,"acf":4903,"_links":4904},[],{"self":4905,"collection":4909,"about":4911,"wp:post_type":4913,"curies":4915},[4906],{"href":600,"targetHints":4907},{"allow":4908},[502],[4910],{"href":605},[4912],{"href":608},[4914],{"href":611},[4916],{"name":528,"href":529,"templated":511},{"id":4918,"date":4919,"date_gmt":4919,"guid":4920,"modified":4922,"modified_gmt":4922,"slug":4923,"status":462,"type":461,"link":4924,"title":4925,"content":4927,"excerpt":4928,"featured_media":379,"template":11,"meta":4929,"categories":4930,"class_list":4931,"blocks":4933,"acf":4956,"wpml_current_locale":491,"wpml_translations":4957,"_links":4962,"_embedded":4987},10989,"2019-05-16T13:52:48",{"rendered":4921},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fthe-4-most-important-customer-types\u002F","2026-11-09T15:49:21","the-4-most-important-customer-types","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fthe-4-most-important-customer-types\u002F",{"rendered":4926},"The 4 Most Important Customer Types",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[545],[4932,461,548,474,475,549],"post-10989",[4934,4938],{"name":552,"id":4935,"fields":4936},"acf\u002Fwysiwyg_6af3fe818beb7",{"variant":555,"border":466,"wysiwyg":4937},"\u003Cp>Dealing with customers—the salesperson’s daily bread—is not always easy. It is only human that we connect well with some, less so with others, and sometimes not at all. Most of the time, however, a sales professional cannot afford to \u003Cstrong>negotiate exclusively with sympathetic counterparts\u003C\u002Fstrong>. Flexibility is essential, and anyone in sales is well advised to explore sales psychology. Moving beyond superficial tips and tricks from the manipulation playbook to understand the underlying fundamentals makes daily sales work both more engaging and more enjoyable.\u003C\u002Fp>\n\u003Cp>Beginning in the late 1990s, fueled by advances in neuroimaging within brain research, it became increasingly evident that rationality is far less significant as a driver of human behavior than emotions. Sales, brand management, and related fields naturally provide fertile ground for applying these consumer research insights, leading to numerous practical models based on these findings today.\u003C\u002Fp>\n\u003Ch2>Emotional Systems vs. Hierarchy of Needs\u003C\u002Fh2>\n\u003Cp>Various neurologists, psychologists, psychiatrists, and other researchers have developed diverse models—frequently named after their creators and repeatedly revised. \u003Cem>Maslow’s hierarchy of needs\u003C\u002Fem>, for instance, dates back to the US in the 1950s and is still widely referenced today. It organizes human needs into a hierarchy to infer the consequences of their fulfillment or non-fulfillment.\u003C\u002Fp>\n\u003Cp>From this, sales professionals learned, for example, that closing a deal is jeopardized when a customer feels backed into a corner, or that they will struggle to follow a sales pitch if they are thirsty. Too simplistic? Honestly, during a marathon of meetings, how often do people forget to offer a glass of water to a client who has just stepped out of a taxi on a hot summer day?\u003C\u002Fp>\n\u003Cp>While research in the 1970s often focused on external influences on needs—as illustrated by the \u003Cem>social milieus\u003C\u002Fem> of the Sinus Market Research Institute—more recent models look directly into the individual brain. One such example is the framework outlined by German psychologist and university lecturer Hans-Georg Häusel in his publication \u003Cem>“Think Limbic!”\u003C\u002Fem>. Alongside basic physiological needs, it posits three major emotional systems that govern human behavior:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Balance\u003C\u002Fstrong> (or the need for security, stability, order, and social structure)\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Dominance\u003C\u002Fstrong> (or the pursuit of power, status, assertiveness, and winning)\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Stimulance\u003C\u002Fstrong> (or curiosity, thirst for experience, and the pursuit of reward and recognition)\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Depending on the distinct expression of each factor, up to seven or more \u003Cem>marketing personas\u003C\u002Fem> can be differentiated. However, we can safely leave such granular segmentation to theorists and brand management specialists.\u003C\u002Fp>\n\u003Cp>For day-to-day sales operations, distinguishing between \u003Cstrong>the 4 most important customer types\u003C\u002Fstrong> is entirely sufficient to prepare for a sales meeting more effectively than most:\u003C\u002Fp>\n\u003Ch2>1. The Driver\u003C\u002Fh2>\n\u003Cp>The Driver does not do things by halves. They are direct, demanding, pressed for time, and want results immediately. It is easy to see that they strive for dominance in the form of power and assertiveness.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>How do you identify a Driver?\u003C\u002Fstrong> Usually quite quickly by their demeanor. Their gaze is steady and direct; they do not waste time on pleasantries and get straight to the point. They expect to lead the conversation and ask questions in a way that makes it clear you are their vendor. Drivers have little patience. They know what they want and will not stay engaged long unless they feel the discussion is addressing their specific goals.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Don’t:\u003Cbr \u002F>\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Lengthy explanations, convoluted sentences, uncertain answers, deferrals to later, banal small talk about the weather, and hesitant “ums” or “ahs” are strictly out of place here.\u003C\u002Fli>\n\u003Cli>Crossing your arms over your chest signals defensiveness and will provoke further resistance—avoid it.\u003C\u002Fli>\n\u003Cli>Do not fidget with buttons, fingers, or pens.\u003C\u002Fli>\n\u003Cli>When seated, do not cross your legs, and above all, avoid tapping your foot rhythmically.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Do:\u003Cbr \u002F>\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Maintain eye contact—to avoid an uncomfortable stare, look at the bridge of the other person’s nose.\u003C\u002Fli>\n\u003Cli>Stand or sit with a straight back, feet shoulder-width apart on the floor, and keep your arms relaxed near your body yet open.\u003C\u002Fli>\n\u003Cli>Deliver explanations concisely and in focused sentences.\u003C\u002Fli>\n\u003Cli>Present proposals with an alternative choice and leave the final decision to the client.\u003C\u002Fli>\n\u003Cli>Never correct this customer, and avoid giving the impression that they are mistaken. If they are genuinely about to make an ill-advised decision, phrase it along these lines: \u003Cem>“Most clients have traditionally handled it this way\u003C\u002Fem> (“your alternative”)\u003Cem>, but I am certain you have sound reasons for\u003C\u002Fem> (“their alternative”)”.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Drivers offer several advantages as customers, such as decisive action and a willingness to pay appropriately for high performance. As a result, they provide fertile ground for quality-driven value propositions. However, Drivers also approach negotiations competitively to push limits as far as possible, which requires you to remain firm and precise in your pricing.\u003C\u002Fp>\n\u003Ch2>2. The Analytical Expert\u003C\u002Fh2>\n\u003Cp>This customer profile is particularly common among engineers and technical specialists, as well as financial controllers and scientists. Here, every decision is scrutinized down to the finest detail, which can take considerable time. While a drive for dominance is present, it manifests primarily through expertise and is paired with a strong need for balance (chiefly in terms of security and error prevention).\u003C\u002Fp>\n\u003Cp>\u003Cstrong>How do you identify the Analytical Expert?\u003C\u002Fstrong> As a thorough analyst, they will interrogate you relentlessly. They readily dispense with decorative pleasantries, and they have already conducted extensive research beforehand—which they will make clear right from the start.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Don’t:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Avoid meetings with these customers unless you are thoroughly prepared.\u003C\u002Fli>\n\u003Cli>Do not comment on topics you cannot back up with in-depth information or verified facts.\u003C\u002Fli>\n\u003Cli>Never engage in an intellectual “battle of wits,” because if you win the argument, you lose the customer.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Do:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\n\u003Cp>Readily provide all supplementary documentation and keep spec sheets on hand. This customer type genuinely reads technical documentation and seeks out anything that helps refine their assessment.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>Ask them detailed technical questions. With such a counterpart, it is well worth gathering feedback on your own solution as well as competitor offerings.\u003C\u002Fli>\n\u003Cli>Acknowledge their expertise and feel free to consult them on specific details such as pricing models, service terms, or support offerings. They will willingly share their knowledge and appreciate such technical exchanges.\u003C\u002Fli>\n\u003Cli>Be punctual and strictly adhere to deadlines, appointments, and commitments.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>As a client, the Analytical Expert may sometimes appear blunt, know-it-all, or demanding; yet, with the right approach, they are exceptionally valuable to any salesperson. You can win them over with nuanced differentiators against competing products that others might not even appreciate, and you can justify a premium price point. Even if they do not purchase, their feedback regarding competitor products and your own presentation remains highly constructive.\u003C\u002Fp>\n\u003Ch2>3. The Loyal Networker\u003C\u002Fh2>\n\u003Cp>The Loyal Networker is found across all industries. They firmly believe that belonging to a trusted circle serves their best interests. They rely on enduring, proven relationships and take great care to nurture them. They are driven by a need for balance in terms of stability and reliability, while simultaneously seeking stimulance through new contacts—whom they prefer to integrate promptly into their established circle.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>How do you identify a Loyal Networker?\u003C\u002Fstrong> Most easily by the fact that they refer to suppliers and business partners using possessive pronouns and know them all by name: “\u003Cem>my\u003C\u002Fem> IT consultant,” “\u003Cem>my\u003C\u002Fem> hardware vendor,” “\u003Cem>my\u003C\u002Fem> PR agent”…\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Don’t:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Under no circumstances should you criticize anyone in this customer’s network—even if they do so themselves, and even if the criticism is entirely justified.\u003C\u002Fli>\n\u003Cli>When attacked, they will invariably defend their network and, if necessary, exclude you.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Do:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Support the Loyal Networker in what they value most: belonging. Whenever feasible, involve them and make them part of the process.\u003C\u002Fli>\n\u003Cli>Invite them to subscribe to your newsletter, share frequent updates on decision-making milestones, and consult their opinion even when not strictly required.\u003C\u002Fli>\n\u003Cli>Introduce them to relevant contacts whenever appropriate and recommend trusted experts from your professional circle.\u003C\u002Fli>\n\u003Cli>Feel free to mention mutual connections, but take care to do so neutrally without subjective evaluations.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>When kept engaged and satisfied, the Loyal Networker is an appreciative and faithful client. Established account management routines yield excellent results with them. They will actively recommend you, and they will readily provide constructive feedback on the performance of your colleagues and staff.\u003C\u002Fp>\n\u003Ch2>4. The Socializer\u003C\u002Fh2>\n\u003Cp>Much like the Loyal Networker, the Socializer enjoys meeting new people, discovering the latest developments, establishing contacts, and building relationships. They are often charismatic and lively. However, they tend to be more fickle when maintaining connections, and their purchasing decisions are frequently guided by personal rapport or the novelty factor. Their primary driver is stimulance; they are inquisitive and perpetually on the lookout for the next exciting development or emerging industry buzz before anyone else hears about it. Their pursuit of dominance often expresses itself through vanity—they appreciate recognition for their achievements and status.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>How do you identify a Socializer?\u003C\u002Fstrong> Small talk flows effortlessly with them, and conversations can quickly wander far from the agenda. They are attentive listeners who show genuine interest in you, even if they might have forgotten your name.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Don’t:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Never overwhelm this customer type with excessive technical details, raw data, or dense product specifications.\u003C\u002Fli>\n\u003Cli>Avoid giving the impression that you are solely focused on closing the deal; otherwise, you will lose them quickly.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>Do:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\n\u003Cp>With this client, you must first and foremost sell yourself. For them, the relationship comes before the transaction.\u003C\u002Fp>\n\u003C\u002Fli>\n\u003Cli>They respond favorably to compliments and welcome sincere recognition.\u003C\u002Fli>\n\u003Cli>The emphasis on storytelling suits this customer type exceptionally well. Share a narrative about your solution, its creator, or the spark behind the concept—anything that entertains the client and renders your offering compelling, distinctive, and personal.\u003C\u002Fli>\n\u003Cli>It is also worthwhile to take note of personal details and refer back to them: their golf handicap, car, family, culinary preferences, and more.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>This customer will also remain loyal and recommend you, provided you stay engaging and they enjoy speaking with you. When they value you as an interesting business partner, they are also less price-sensitive; engaging discussions matter more to them than debating pricing.\u003C\u002Fp>\n\u003Ch2>Theoretical Models vs. Reality\u003C\u002Fh2>\n\u003Cp>These represent the four primary customer types for the purposes of this article. As noted, far more granular models exist; yet, regardless of how many categories we distinguish, every typology remains a simplification. It serves as a practical guide to adopting a communication style that facilitates rather than hinders a successful sale.\u003C\u002Fp>\n\u003Cp>Just as the broader field of sales psychology represents merely one facet of applied behavioral science, a sales meeting reveals only limited dimensions of human personality. We cannot assess how that same individual behaves as a family member, spouse, employer, or travel companion, nor can we account for all prevailing external circumstances. There are no silver bullets. However, by drawing from the sales psychology toolkit and engaging with its underlying concepts, you will not only find sales meetings more rewarding, but you will also tangibly enhance your interpersonal skills and your closing rates.\u003C\u002Fp>\n",{"name":788,"id":4939,"fields":4940},"acf\u002Fmedia_6af3fe818c431",{"headline":4941,"width":791,"image":4942},"Understanding the 4 most important customer types allows you to prepare more effectively for sales meetings.",{"id":4943,"title":4944,"filename":4945,"filesize":4946,"url":4947,"link":4948,"alt":4949,"author":799,"description":11,"caption":11,"name":4950,"status":800,"uploaded_to":4951,"date":4952,"modified":4952,"mime_type":1657,"type":803,"subtype":1658,"width":1709,"height":1710,"orientation":806,"sizes":4953},9004,"Patient,Waiting.,Group,Portrait,Of,Four,Diverse,People,Young,Men","shutterstock_1854444790.jpg",720214,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_1854444790.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fdie-4-wichtigsten-kundentypen\u002Fpatientwaiting-groupportraitoffourdiversepeopleyoungmen\u002F","Vier Menschen sitzen auf einer Bank","patientwaiting-groupportraitoffourdiversepeopleyoungmen",9003,"2026-09-30 13:23:06",{"thumbnail":4947,"thumbnail-width":808,"thumbnail-height":1712,"medium":4954,"medium-width":811,"medium-height":1714,"medium_large":4955,"medium_large-width":814,"medium_large-height":1716,"large":4947,"large-width":1709,"large-height":1710,"1536x1536":4947,"1536x1536-width":1709,"1536x1536-height":1710,"2048x2048":4947,"2048x2048-width":1709,"2048x2048-height":1710,"2600x2600":4947,"2600x2600-width":1709,"2600x2600-height":1710},"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_1854444790-300x200.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_1854444790-768x512.jpg",{"quicklinks":511},{"de_DE":4958},{"locale":494,"id":4951,"slug":4959,"post_title":4960,"href":4961},"die-4-wichtigsten-kundentypen","Die 4 wichtigsten Kundentypen","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fdie-4-wichtigsten-kundentypen\u002F",{"self":4963,"collection":4968,"about":4970,"version-history":4972,"predecessor-version":4975,"wp:attachment":4979,"wp:term":4982,"curies":4985},[4964],{"href":4965,"targetHints":4966},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10989",{"allow":4967},[502],[4969],{"href":569},[4971],{"href":572},[4973],{"count":386,"href":4974},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10989\u002Frevisions",[4976],{"id":4977,"href":4978},10991,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10989\u002Frevisions\u002F10991",[4980],{"href":4981},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10989",[4983],{"taxonomy":585,"embeddable":511,"href":4984},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10989",[4986],{"name":528,"href":529,"templated":511},{"wp:term":4988},[4989],[4990],{"id":545,"link":593,"name":594,"slug":595,"taxonomy":585,"acf":4991,"_links":4992},[],{"self":4993,"collection":4997,"about":4999,"wp:post_type":5001,"curies":5003},[4994],{"href":600,"targetHints":4995},{"allow":4996},[502],[4998],{"href":605},[5000],{"href":608},[5002],{"href":611},[5004],{"name":528,"href":529,"templated":511},{"id":5006,"date":5007,"date_gmt":5007,"guid":5008,"modified":5010,"modified_gmt":5010,"slug":5011,"status":462,"type":461,"link":5012,"title":5013,"content":5015,"excerpt":5016,"featured_media":379,"template":11,"meta":5017,"categories":5018,"class_list":5019,"blocks":5021,"acf":5026,"wpml_current_locale":491,"wpml_translations":5027,"_links":5033,"_embedded":5058},10992,"2019-05-09T13:54:51",{"rendered":5009},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fthe-6-open-secrets-of-successful-salespeople\u002F","2026-11-09T15:49:23","the-6-open-secrets-of-successful-salespeople","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fthe-6-open-secrets-of-successful-salespeople\u002F",{"rendered":5014},"The 6 Open Secrets of Successful Salespeople",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[545],[5020,461,548,474,475,549],"post-10992",[5022],{"name":552,"id":5023,"fields":5024},"acf\u002Fwysiwyg_6af3fe8194639",{"variant":555,"border":466,"wysiwyg":5025},"\u003Cp>Sound familiar? As a dynamic sales professional, you’re always on top of the latest trends in marketing and sales, and every so often a software vendor, a sales coach, or a bestselling author has supposedly found the philosopher’s stone: THE universal recipe to catapult your sales to dizzying heights. We read up enthusiastically on \u003Cem>Customer Centricity\u003C\u002Fem>, only to find out that the concept is no different whatsoever from good old-fashioned customer orientation.\u003C\u002Fp>\n\u003Cp>Strikingly true. Of all the trends proclaimed over the years, the ones that remain consistently relevant are those that have always been the most effective and successful. And these are usually also used to promote sales routines packaged into software. There are plenty of those, and of course these digital tools are a great support. They help us achieve better results from our efforts. But they will never replace fundamental sales qualities. Anyone who believes software can compensate for a lack of expertise, insufficient preparation for the customer and\u002For the conversation, carelessness in follow-up, or weak closing skills is mistaken.\u003C\u002Fp>\n\u003Cp>Here are the \u003Cstrong>6 fundamental requirements\u003C\u002Fstrong> that successful salespeople meet, which also help optimize sales success in up-selling:\u003C\u002Fp>\n\u003Ch2>1. Know the product.\u003C\u002Fh2>\n\u003Cp>Successful salespeople do their homework, and they do it thoroughly. Especially the products in the software industry that require explanation demand intensive consultation, and the customer will only buy if they get the impression that the salesperson knows what they’re talking about. Remember your last visit to a gourmet restaurant? If the waiter can immediately name exactly the right wine for your dish and even describe how wonderfully it pairs with the main course, you order the bottle – without asking much about the price. He does have to prepare for that, but he knows his sales will shrink if he simply hands you the drinks menu. Never let such opportunities pass you by – keep the feature list and all the latest updates at your fingertips, stay informed – your sales will inevitably increase, not only with new deals, but also with up-selling.\u003C\u002Fp>\n\u003Ch2>2. Know your customer.\u003C\u002Fh2>\n\u003Cp>Are you familiar with \u003Cstrong>customer typologies\u003C\u002Fstrong>? Sales veterans can surely recall countless variations on this topic. Whether customer types are labeled with colors, descriptors like “doer” or “hesitator,” or even psychological temperaments like “sanguine” – they all have one thing in common. They sort customers according to their drive for power, security, and yes, curiosity as well. If you not only recognize these types but also manage to tailor your sales conversation to them, you’ll give your closing rate a decisive boost. Essentially there are only four, and their underlying motives can be traced back to three major emotional systems. \u003Ca title=\"https:\u002F\u002Fwww.iacbox.com\u002Fde\u002Fblog\u002Fdetail2\u002Fnews\u002Fdetail\u002Fdie-4-wichtigsten-kundentypen\u002F\" href=\"..\u002Fdie-4-wichtigsten-kundentypen\u002F\" target=\"_blank\" rel=\"noopener\">Here\u003C\u002Fa> you’ll find a brief description of the \u003Cstrong>4 most important customer types\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Ch2>3. Let the customer look in the \u003Cem>mirror\u003C\u002Fem>.\u003C\u002Fh2>\n\u003Cp>70 to 90 percent of our decisions are made unconsciously, bypassing the cognitive areas of our brain, and they’re very often made quickly. But what do we – or our customers – actually react to? \u003Cstrong>Facial expressions, gaze, and tone\u003C\u002Fstrong> are registered far faster than words – and that famous first impression carries real weight: in a fraction of a second, we distinguish between friend and foe. That’s faster than we could ever manage to categorize the person in front of us into a customer type.\u003C\u002Fp>\n\u003Cp>Fortunately, our own emotional brain is just as fast as the customer’s, and we’re all equipped with so-called \u003Cstrong>mirror neurons\u003C\u002Fstrong>. Use them to your advantage. If the customer smiles, smile back, and if they extend their hand, do the same.\u003C\u002Fp>\n\u003Cp>But you can also use them to influence the other person’s behavior. How? Quite simply, by \u003Cstrong>reflecting something back\u003C\u002Fstrong> first. Try it out – give someone a big smile on the street who isn’t smiling. Even if they had the grimmest expression, chances are good that their mirror neurons will force them to return a smile. In the same way, you can \u003Cstrong>spark enthusiasm\u003C\u002Fstrong> for your product – show YOUR enthusiasm, and you’ll see how \u003Cstrong>contagious\u003C\u002Fstrong> it is!\u003C\u002Fp>\n\u003Ch2>4. Speak the language of emotions.\u003C\u002Fh2>\n\u003Cp>Emotions drive our decisions. Have you ever had a “gut feeling” about something, listened to sales arguments and nodded along politely, even though you knew from the start you wouldn’t buy? No matter how much we engineers like to see ourselves as rational beings, we will hardly ever make a purchasing decision that isn’t \u003Cstrong>guided by emotions\u003C\u002Fstrong>. And those emotions want to be stimulated. One great way to do this is \u003Cstrong>storytelling\u003C\u002Fstrong>. As long as we stay on the solid ground of accurate information, there’s nothing wrong with telling a story. Depending on which customer type we’re dealing with, it can be humorous, elaborate, or short and to the point.\u003C\u002Fp>\n\u003Cp>It doesn’t always have to be a complete story either. A bit of tension, like in a story, can already be created with just a few words or phrases:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Visual language, vivid comparisons: \u003Cem>“Look at this…”\u003C\u002Fem>, \u003Cem>“Imagine…”\u003C\u002Fem> \u003Cem>“Let’s take a look at…”\u003C\u002Fem>, \u003Cem>“… runs like a \u003Cstrong>well-oiled machine\u003C\u002Fstrong>“\u003C\u002Fem>, …\u003C\u002Fli>\n\u003Cli>Questions and superlatives: \u003Cem>“We solved that exact same problem for [insert a well-known reference, if possible], \u003Cstrong>would you like to know how\u003C\u002Fstrong>?”\u003C\u002Fem>\u003C\u002Fli>\n\u003Cli>\u003Cem>“Have you heard about the \u003Cstrong>brand-new\u003C\u002Fstrong> feature XY?”\u003C\u002Fem> \u003Cem>“That’s \u003Cstrong>definitely the best\u003C\u002Fstrong> option you can get to solve XY.”\u003C\u002Fem>\u003C\u002Fli>\n\u003Cli>Emotional descriptive words: \u003Cem>“I have an exciting idea for how to solve XY.”\u003C\u002Fem> Or: \u003Cem>“I have something \u003Cstrong>very special\u002Fexactly right\u003C\u002Fstrong> for you.”\u003C\u002Fem>\u003C\u002Fli>\n\u003Cli>Mini-story: A personal \u003Cem>anecdote\u003C\u002Fem>, a brief \u003Cem>narrative\u003C\u002Fem> about the brand, a \u003Cem>quote\u003C\u002Fem> from a satisfied customer – all of this diverts from the dry feature parade and tedious price discussion and creates a positive atmosphere.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>With existing customers, it’s often even easier to find a story that matches the customer type. Simply prepare one or more in advance before you call, or try telling them to yourself on the drive there – you’ll see, it’s worth it.\u003C\u002Fp>\n\u003Ch2>5. Recognize buying signals.\u003C\u002Fh2>\n\u003Cp>Salespeople neglect buying signals more often than you might think. Some of them are also easy to miss, especially when running through a sales conversation routine. Too focused on our own presentation, we might not even notice how the \u003Cstrong>customer’s body language\u003C\u002Fstrong> becomes more relaxed, or that they might even be nodding in agreement. However, we must never miss it when they ask specific questions that only become \u003Cstrong>relevant after the purchase\u003C\u002Fstrong>:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>What are the \u003Cem>payment terms\u003C\u002Fem>?\u003C\u002Fli>\n\u003Cli>Who will be my \u003Cem>point of contact\u003C\u002Fem> at the company?\u003C\u002Fli>\n\u003Cli>How long is the \u003Cem>delivery time\u003C\u002Fem>?\u003C\u002Fli>\n\u003Cli>What \u003Cem>follow-up costs\u003C\u002Fem> are there?\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>The expected questions will vary somewhat from industry to industry. Take a thorough look at them, list them, memorize them, and practice not missing a single one.\u003C\u002Fp>\n\u003Cp>You can also test \u003Cstrong>buying readiness\u003C\u002Fstrong> with targeted opinion questions:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cem>How\u003C\u002Fem> does that sound to you?\u003C\u002Fli>\n\u003Cli>What do you think about that?\u003C\u002Fli>\n\u003Cli>\u003Cem>To what extent\u003C\u002Fem> does that meet your expectations?\u003C\u002Fli>\n\u003Cli>\u003Cem>What\u003C\u002Fem> do you find particularly useful about this?\u003C\u002Fli>\n\u003Cli>Assuming you buy the product, \u003Cem>when\u003C\u002Fem> should we deliver it?\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Ca title=\"https:\u002F\u002Fwww.iacbox.com\u002Fde\u002Fblog\u002Fdetail2\u002Fnews\u002Fdetail\u002Fder-vor-oder-testabschluss\u002F\" href=\"https:\u002F\u002Fwww.iacbox.com\u002Fde\u002Fblog\u002Fdetail2\u002Fnews\u002Fdetail\u002Fder-vor-oder-testabschluss\u002F\" target=\"_blank\" rel=\"noopener\">Here\u003C\u002Fa> you’ll find more on the topic of buying readiness in our article about the so-called \u003Cstrong>pre-close\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Ch2>6. Always fix \u003Cem>the next step\u003C\u002Fem>.\u003C\u002Fh2>\n\u003Cp>It can’t be repeated often enough: just as important as preparing for every meeting is the close – and that doesn’t always mean closing the sale.\u003C\u002Fp>\n\u003Cp>You’ve thoroughly prepared for the customer, fine-tuned the opening and flow of your sales conversation – but be careful, \u003Cstrong>it’s not over yet\u003C\u002Fstrong> just because the conversation has ended or time has run out.\u003C\u002Fp>\n\u003Cp>Picture an archer: he carefully positions his legs and arms, draws the string perfectly, takes aim with intense concentration – and misses by a wide margin because he loses tension the moment he releases the arrow.\u003C\u002Fp>\n\u003Cp>You don’t want to make this mistake – you want to hit the bullseye! So never forget to close. Use a form with a prominent note saying \u003Cstrong>“Next Step”\u003C\u002Fstrong>, set an alarm on your phone, or make it a habit to pull out your calendar and jot down \u003Cstrong>when and how things will proceed\u003C\u002Fstrong>. Whatever you do, make sure that every step in the sales process is relentlessly and reliably followed by the next – \u003Cstrong>a routine that pays off 100%\u003C\u002Fstrong>.\u003C\u002Fp>\n",{"quicklinks":511},{"de_DE":5028},{"locale":494,"id":5029,"slug":5030,"post_title":5031,"href":5032},9005,"die-6-offenen-geheimnisse-erfolgreicher-verkaeufer","Die 6 offenen Geheimnisse erfolgreicher Verkäufer","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fdie-6-offenen-geheimnisse-erfolgreicher-verkaeufer\u002F",{"self":5034,"collection":5039,"about":5041,"version-history":5043,"predecessor-version":5046,"wp:attachment":5050,"wp:term":5053,"curies":5056},[5035],{"href":5036,"targetHints":5037},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10992",{"allow":5038},[502],[5040],{"href":569},[5042],{"href":572},[5044],{"count":386,"href":5045},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10992\u002Frevisions",[5047],{"id":5048,"href":5049},10993,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10992\u002Frevisions\u002F10993",[5051],{"href":5052},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10992",[5054],{"taxonomy":585,"embeddable":511,"href":5055},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10992",[5057],{"name":528,"href":529,"templated":511},{"wp:term":5059},[5060],[5061],{"id":545,"link":593,"name":594,"slug":595,"taxonomy":585,"acf":5062,"_links":5063},[],{"self":5064,"collection":5068,"about":5070,"wp:post_type":5072,"curies":5074},[5065],{"href":600,"targetHints":5066},{"allow":5067},[502],[5069],{"href":605},[5071],{"href":608},[5073],{"href":611},[5075],{"name":528,"href":529,"templated":511},{"id":5077,"date":5078,"date_gmt":5078,"guid":5079,"modified":5081,"modified_gmt":5081,"slug":5082,"status":462,"type":461,"link":5083,"title":5084,"content":5086,"excerpt":5087,"featured_media":379,"template":11,"meta":5088,"categories":5089,"class_list":5090,"blocks":5092,"acf":5116,"wpml_current_locale":491,"wpml_translations":5117,"_links":5122,"_embedded":5147},10983,"2019-03-19T14:08:37",{"rendered":5080},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Ftransforming-objections-utilizing-excuses\u002F","2026-11-09T15:49:17","transforming-objections-utilizing-excuses","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Ftransforming-objections-utilizing-excuses\u002F",{"rendered":5085},"Transforming Objections, Utilizing Excuses",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[545],[5091,461,548,474,475,549],"post-10983",[5093,5097],{"name":552,"id":5094,"fields":5095},"acf\u002Fwysiwyg_6af3fe81993c2",{"variant":555,"border":466,"wysiwyg":5096},"\u003Ch2>6 Tips for Overcoming Obstacles in the Sales Process\u003C\u002Fh2>\n\u003Cp>Sometimes it is enough to drive you crazy: we have done everything to tailor the offer to the customer’s needs. All discussions went well, and yet an objection arises.\u003C\u002Fp>\n\u003Cp>We assume that you have done everything right so far, that your offer is time-limited, and the next step is defined. Otherwise, it could be that the closing is delayed not because of customer objections, but due to your own omissions. You can read about how to avoid this in the last \u003Ca title=\"https:\u002F\u002Fwww.iacbox.com\u002Fde\u002Fblog\u002Fdetail2\u002Fnews\u002Fdetail\u002Fvon-stummen-verkaeufern-und-floehen-im-ohr\u002F\" href=\"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fof-silent-salespeople-and-fleas-in-the-ear\u002F\" target=\"_blank\" rel=\"noopener\">\u003Cstrong>article\u003C\u002Fstrong> \u003C\u002Fa>of this series.\u003C\u002Fp>\n\u003Cp>How do you overcome the final hurdles before closing? Do you repeatedly go through all the arguments while watching the potential buyer distance themselves more and more? Do you retreat into passivity and “let the customer come to you”? Do you fear wasting your time, but on the other hand, do not want to give up a sales opportunity too early? What to do, how to decide?\u003C\u002Fp>\n\u003Cp>Here are a few tips to shed some light on the matter:\u003C\u002Fp>\n\u003Ch2>1. Objection ≠ Excuse\u003C\u002Fh2>\n\u003Cp>First, it is important to distinguish between objections and excuses. An objection is a reason that seems valid enough to the customer not to do something, not to agree, or in our case, not to buy. Whether it is rational or emotional, justified or not, it can be examined from different perspectives, questioned, and invalidated using various techniques. If this succeeds, the barrier to purchase is removed, and the sale usually follows.\u003C\u002Fp>\n\u003Cp>An excuse, on the other hand, is just that—a pretext intended to hide the true reason for not buying.\u003C\u002Fp>\n\u003Cp>This is a significant difference that must not be neglected. If the customer does not want to reveal the true reason, it does not matter whether this results from uncertainty, exaggerated politeness, or manipulative intentions—if you treat an objection the same as an excuse, the customer easily feels cornered and goes on the defensive, which in no way promotes the closing of the sale.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Practical Tip\u003C\u002Fstrong>\u003Cbr \u002F>How to recognize an \u003Cem>objection\u003C\u002Fem>:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Your counterpart looks at you \u003Cstrong>directly\u003C\u002Fstrong>, perhaps even provocatively.\u003C\u002Fli>\n\u003Cli>The objection sounds \u003Cstrong>inquisitive\u003C\u002Fstrong> or is presented in the form of a question and …\u003C\u002Fli>\n\u003Cli>… \u003Cstrong>fits contextually\u003C\u002Fstrong> and factually with what was previously discussed.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>How to recognize an \u003Cem>excuse\u003C\u002Fem>:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>The conversation partner tends to \u003Cstrong>avoid eye contact\u003C\u002Fstrong> or breaks it off quickly.\u003C\u002Fli>\n\u003Cli>The excuse is often presented with justifying or \u003Cstrong>softening introductions\u003C\u002Fstrong> and …\u003C\u002Fli>\n\u003Cli>… usually does not link to the discussed content, but a completely new, \u003Cstrong>unexpected argument\u003C\u002Fstrong> is pulled out of a hat, so to speak.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch2>2. Objection ≠ Objection\u003C\u002Fh2>\n\u003Cp>Classifying objections can be a tricky business, as every salesperson knows. For example, if the customer says: \u003Cem>“You know, I’m already well-served and contractually bound with my current solution.”\u003C\u002Fem> This could be many things:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>An \u003Cstrong>information deficit\u003C\u002Fstrong>: The customer is not clear about the scope of your solution and sees no higher benefit for themselves.\u003C\u002Fli>\n\u003Cli>A \u003Cstrong>truthful objection\u003C\u002Fstrong>: They actually have a solution and a contract.\u003C\u002Fli>\n\u003Cli>A \u003Cstrong>tactical objection\u003C\u002Fstrong>: They actually want to buy from you and want to build up a bit of price pressure.\u003C\u002Fli>\n\u003Cli>An \u003Cstrong>excuse\u003C\u002Fstrong>: Perhaps they have no time right now, or they don’t want to talk to you because they don’t like your outfit. Possibly they are not competent to make the purchasing decision but do not want to disclose this, have the task of brushing you off, etc., etc.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch2>3. Objection ≠ Barrier to Purchase\u003C\u002Fh2>\n\u003Cp>No matter what kind of objection you are dealing with: \u003Cem>Be happy about it!\u003C\u002Fem> Because fundamentally, every objection is also a buying signal. The customer is engaging with the purchase, considering your offer, and taking it seriously. Now it depends on how you react.\u003C\u002Fp>\n\u003Cp>It is best to first recall a few basic rules of communication:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Listen\u003C\u002Fstrong> – to handle the objection, you must first understand it\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Take it seriously\u003C\u002Fstrong> – neither interrupt nor lecture the customer\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Stay objective\u003C\u002Fstrong> – under no circumstances take objections personally\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Objection handling is not a duel. If the customer is convinced after the conversation that you understand more about the subject matter than they do, that does not mean they will buy from you. If you want to resolve their concerns, you must address them. If you do this skillfully, you can transform the majority of objections into building blocks for your sales success.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Practical Tip\u003C\u002Fstrong>\u003Cbr \u002F>List not only the objections but also always the points where you agree. Present this list of agreements confidently and happily during the next conversation:\u003C\u002Fp>\n\u003Cp>\u003Cem>“We have already agreed on so many things, such as [your list]. Now it is a matter of clarifying the remaining open points and getting things finalized. Which topics are still important and open for you?”\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>The latter is also on your list, but if you do not mention the points at first, you have a \u003Cstrong>tactical advantage\u003C\u002Fstrong> and gain information: what your customer does not mention again is probably less important to them. Of course, it can happen that the customer forgets something important to them. If you notice this, ask specifically and earn extra points as an expert and attentive listener.\u003C\u002Fp>\n\u003Ch2>4. Information Deficit => Valuable Feedback\u003C\u002Fh2>\n\u003Cp>Do you encounter the same objections with great regularity? Then you should work on your presentation. If the “too expensive” objection comes up frequently, it can mean that you are mentioning the price too early, namely before the value is clearly enough presented. (Interestingly, the “too expensive” objection rarely comes from a customer who really cannot afford the solution. They usually look for an excuse instead, but that is another story.)\u003C\u002Fp>\n\u003Cp>Recurring objections mostly fall into the information deficit category and mean that we know too little about the customer’s needs or do not address them enough, perhaps have not sufficiently defined our target groups, and treat all customers the same—this happens more often than one might think.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Practical Tip\u003C\u002Fstrong>\u003Cbr \u002F>Systematically note your customers’ objections in order to preemptively clear up recurring ones. Also, specifically address the different needs of your target groups. This will increase the efficiency of your sales conversation many times over and save you a lot of time.\u003C\u002Fp>\n\u003Ch2>5. Excuse => Qualification Criterion\u003C\u002Fh2>\n\u003Cp>Anyone who uses an excuse is set on defense. Generally, it is an unsatisfactory situation for the salesperson when the customer does not want to or cannot say what is holding them back. We assume you have already clarified beforehand that they are the right contact person and also have the decision-making authority in this matter; otherwise, the reason for the defense lies buried there.\u003C\u002Fp>\n\u003Cp>But should you make the effort? Does such a defensive attitude prevent any chance of a sale, or does the customer just need a little more time? Do you perhaps need to talk to a completely different person? You must now find this out. Generally, the customer’s wish to remain guarded should be respected initially. It achieves nothing, or only more resistance, to expose the excuse as \u003Cem>“seen through.”\u003C\u002Fem> But one should not give up either, because surprisingly often a sale still occurs. So what to do? What is required—as so often in sales—is a bit of intuition.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Practical Tip\u003C\u002Fstrong>\u003Cbr \u002F>Make it easy for your conversation partner. They want to escape the sales conversation situation, so comply with their wish and \u003Cstrong>release them elegantly and politely\u003C\u002Fstrong>:\u003C\u002Fp>\n\u003Cp>\u003Cem>“Perhaps we should leave it at that for now, now that you have become acquainted with the advantages of our product. You can come back to us at any time and arrange a new appointment.”\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>If he or she now relaxes, you can follow up in the situation that is no longer sales-heavy: \u003Cem>“How did you like the presentation in general?”\u003C\u002Fem> This way you get feedback and, with a bit of luck, the opportunity to demonstrate again after the \u003Cem>“official”\u003C\u002Fem> end of the sales conversation how much better off the customer would be with a purchase:\u003C\u002Fp>\n\u003Cp>\u003Cem>“You know, XY% of our customers from the [insert your customer’s industry here] sector have been using our solution for XY years and no longer want to do without it.”\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>If you use the arguments and product features that are most important to this specific customer in the same breath, you have done your best. Either you manage to arrange a follow-up appointment (or even an appointment with someone else who is \u003Cem>“more likely the right contact person”\u003C\u002Fem>), or you have a qualification with low processing priority.\u003C\u002Fp>\n\u003Cp>In this case, do not ask again for 8 to 12 months to see if anything has happened in the meantime. In the meantime, you do not need to invest any further time here, unless the customer really approaches you of their own accord. That happens quite often.\u003C\u002Fp>\n\u003Ch2>6. True & Tactical Objection => Qualified Lead\u003C\u002Fh2>\n\u003Cp>But what to do with a truthful objection? Let’s stay with our example \u003Cem>“supplied and contractually bound”\u003C\u002Fem>. This by no means means that we simply file the customer under \u003Cem>“nothing to be done”\u003C\u002Fem>. We have at least managed to advance as far as this objection.\u003C\u002Fp>\n\u003Cp>It would be an omission not to ask specific questions under these circumstances in order to gain important information.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Practical Tip\u003C\u002Fstrong>\u003Cbr \u002F>Ask specific questions:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>How long\u003C\u002Fstrong> does the contract run?\u003C\u002Fli>\n\u003Cli>Are you \u003Cstrong>sure\u003C\u002Fstrong> that you will renew it?\u003C\u002Fli>\n\u003Cli>Are you completely satisfied? If life were a wish list, \u003Cstrong>what else\u003C\u002Fstrong> would you want from your solution?\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Anyone who has thoroughly researched the competition can perhaps even specifically present one or two features that they know the competitor’s product does not offer. With this strategy, we \u003Cstrong>qualify\u003C\u002Fstrong> our lead (here, by the way, is a blog article on the subject for further reading). Furthermore, we have already narrowed down the date when it will be worthwhile to contact them again.\u003C\u002Fp>\n\u003Cp>In general, you kill two birds with one stone this way, because if it is a tactical objection with which the customer only wanted to strengthen their negotiating position, we have received important arguments for our side and also stand strengthened.\u003C\u002Fp>\n",{"name":788,"id":5098,"fields":5099},"acf\u002Fmedia_6af3fe819994f",{"headline":5100,"width":791,"image":5101},"Dealing with objections often leads to a successful sale.",{"id":5102,"title":5103,"filename":5104,"filesize":5105,"url":5106,"link":5107,"alt":5108,"author":799,"description":11,"caption":11,"name":5109,"status":800,"uploaded_to":5110,"date":5111,"modified":5111,"mime_type":1657,"type":803,"subtype":1658,"width":5112,"height":5113,"orientation":806,"sizes":5114},9007,"Young,Woman,Signing,Contracts,And,Handshake,With,A,Manager","shutterstock_1897717783.jpg",197095,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_1897717783.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Feinwaende-verwandeln-vorwaende-verwenden\u002Fyoungwomansigningcontractsandhandshakewithamanager\u002F","Geschäftsfrau schüttelt Kunden die Hand","youngwomansigningcontractsandhandshakewithamanager",9006,"2026-09-30 13:23:09",500,334,{"thumbnail":5106,"thumbnail-width":808,"thumbnail-height":1712,"medium":5115,"medium-width":811,"medium-height":1714,"medium_large":5106,"medium_large-width":5112,"medium_large-height":5113,"large":5106,"large-width":5112,"large-height":5113,"1536x1536":5106,"1536x1536-width":5112,"1536x1536-height":5113,"2048x2048":5106,"2048x2048-width":5112,"2048x2048-height":5113,"2600x2600":5106,"2600x2600-width":5112,"2600x2600-height":5113},"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_1897717783-300x200.jpg",{"quicklinks":511},{"de_DE":5118},{"locale":494,"id":5110,"slug":5119,"post_title":5120,"href":5121},"einwaende-verwandeln-vorwaende-verwenden","Einwände verwandeln, Vorwände verwenden","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Feinwaende-verwandeln-vorwaende-verwenden\u002F",{"self":5123,"collection":5128,"about":5130,"version-history":5132,"predecessor-version":5135,"wp:attachment":5139,"wp:term":5142,"curies":5145},[5124],{"href":5125,"targetHints":5126},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10983",{"allow":5127},[502],[5129],{"href":569},[5131],{"href":572},[5133],{"count":386,"href":5134},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10983\u002Frevisions",[5136],{"id":5137,"href":5138},10985,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10983\u002Frevisions\u002F10985",[5140],{"href":5141},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10983",[5143],{"taxonomy":585,"embeddable":511,"href":5144},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10983",[5146],{"name":528,"href":529,"templated":511},{"wp:term":5148},[5149],[5150],{"id":545,"link":593,"name":594,"slug":595,"taxonomy":585,"acf":5151,"_links":5152},[],{"self":5153,"collection":5157,"about":5159,"wp:post_type":5161,"curies":5163},[5154],{"href":600,"targetHints":5155},{"allow":5156},[502],[5158],{"href":605},[5160],{"href":608},[5162],{"href":611},[5164],{"name":528,"href":529,"templated":511},{"id":5166,"date":5167,"date_gmt":5167,"guid":5168,"modified":5170,"modified_gmt":5170,"slug":5171,"status":462,"type":461,"link":5172,"title":5173,"content":5175,"excerpt":5176,"featured_media":379,"template":11,"meta":5177,"categories":5178,"class_list":5179,"blocks":5181,"acf":5212,"wpml_current_locale":491,"wpml_translations":5213,"_links":5218,"_embedded":5243},10986,"2019-01-31T14:12:12",{"rendered":5169},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fthe-data-and-me\u002F","2026-11-09T15:49:19","the-data-and-me","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fthe-data-and-me\u002F",{"rendered":5174},"The data and me.",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[696],[5180,461,548,474,475,699],"post-10986",[5182,5186,5208],{"name":552,"id":5183,"fields":5184},"acf\u002Fwysiwyg_6af3fe81a06ad",{"variant":555,"border":466,"wysiwyg":5185},"\u003Cp>\u003Cem>In our new series\u003C\u002Fem> \u003Cstrong class=\"teasertext\">The data, the cloud, WiFi and me\u003C\u002Fstrong> \u003Cem>we discuss options. We still have time to think carefully about what should happen with the flood of data that needs to be stored and managed. Yet for far too many companies, managers and individuals, data management is still an annoying task that is best outsourced or left to the IT department or the major players in the IT industry.\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>This is the first post in this series.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>It all began with a great dream of humankind. Even the encyclopedists and some princes and archdukes of the 18th century strove to “\u003Cem>convey humanity’s knowledge to the people in France, Austria and Germany\u003C\u002Fem>”, in the form of art collections, “cabinets of curiosities”, or alphabetically ordered text articles. This dream continues to this day. In the early days of the internet, it motivated the people behind Wikipedia, the Internet Archive, Google and many others. By now, the approach is somewhat more global: it is about universal access to knowledge or, as Google puts it, “\u003Cem>to organize the world’s information and make it universally accessible and useful\u003C\u002Fem>”.\u003C\u002Fp>\n\u003Cp>What could possibly go wrong when the educated elite of one of the world’s leading nations pursues such a noble goal? Murphy’s Law has an answer for us: If something \u003Cem>can\u003C\u002Fem> go wrong, it will go wrong.\u003C\u002Fp>\n\u003Cp>For almost two decades, we have been eagerly and happily using all these great messaging, search, navigation and analytics tools. And we eagerly await the next achievement that, starting from \u003Cem>the valley\u003C\u002Fem>, conquers every country on this planet where the internet is free enough to spread it. From the very beginning, there was criticism—not only from notorious conspiracy theorists. IT insiders in particular, but also sensible, forward-looking people from other industries, like to warn and quote an old but wise saying: \u003Cem>If something sounds too good to be true, it probably is.\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>In 2006, when Google’s first browser toolbar was announced and promoted for installation on virtually every home PC in the world, there was the first loud outcry from industry experts and competitors. It received some media attention, and from that moment on, the question “\u003Cem>Who owns the data and who is allowed to use it\u003C\u002Fem>” would keep us permanently occupied in its various facets.\u003C\u002Fp>\n\u003Cp>When, at the end of 2010, some interesting insights disappeared from the free version of Google Analytics, we could not claim we had not been warned. In 2011, the premium version was proudly presented—price: US$150,000\u002Fyear. Google has since introduced the \u003Cem>Analytics 360 Suite\u003C\u002Fem>, and 150,000 per year is only the starting price for the simplest version.\u003C\u002Fp>\n\u003Cp>Over the past decade, the data business has developed into a multi-billion-dollar industry. The companies with the best, most user-friendly, most widely used—and, mind you, free—information and communication tools on the market are the big winners in this game. While they are now reaping what they have sown, the rest of us are beginning to realize that we are being sold what we gave away for free. In fairness, it must not be forgotten how complex the development of such software products is, and how much technical competence, years of expertise, and intellectual and material resources are required. Why would anyone do that for free? What is wrong with them now making a lot of money from it?\u003C\u002Fp>\n\u003Cp>Let us return to the initial question of what can go wrong. In answering it, we combine Murphy’s Law with a well-known saying from the late 16th century, often attributed to Sir Francis Bacon: “\u003Cem>Knowledge is power\u003C\u002Fem>.” Now we come to the crux of the matter: Whoever controls large amounts of data is able to predict human behavior and possibly influence it.\u003C\u002Fp>\n\u003Cp>Recent data breaches and incidents on the scale of the Facebook–Cambridge Analytica scandal have prompted governments and companies to call for more legally regulated data protection. Yet even with the now expanded regulations such as the EU’s GDPR and similar laws in other countries, authorities seem to be fighting a losing battle. Every day, more data is generated faster than we can regulate. Only the largest key players in the market have the financial and human resources to keep up with the pace—governments and individuals usually do not.\u003C\u002Fp>\n",{"name":788,"id":5187,"fields":5188},"acf\u002Fmedia_6af3fe81a0858",{"headline":5189,"width":791,"image":5190},"Data protection regulations worldwide",{"id":5191,"title":5192,"filename":5193,"filesize":5194,"url":5195,"link":5196,"alt":5197,"author":799,"description":11,"caption":11,"name":5192,"status":800,"uploaded_to":5198,"date":5199,"modified":5199,"mime_type":414,"type":803,"subtype":413,"width":5200,"height":5201,"orientation":806,"sizes":5202},9009,"cnil_fr","cnil_fr.png",198741,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fcnil_fr.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fdie-daten-und-ich\u002Fcnil_fr\u002F","Grafik Datenschutzregulierungen weltweit",9008,"2026-09-30 13:23:11",992,650,{"thumbnail":5195,"thumbnail-width":808,"thumbnail-height":5203,"medium":5204,"medium-width":811,"medium-height":5205,"medium_large":5206,"medium_large-width":814,"medium_large-height":5207,"large":5195,"large-width":5200,"large-height":5201,"1536x1536":5195,"1536x1536-width":5200,"1536x1536-height":5201,"2048x2048":5195,"2048x2048-width":5200,"2048x2048-height":5201,"2600x2600":5195,"2600x2600-width":5200,"2600x2600-height":5201},98,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fcnil_fr-300x197.png",197,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fcnil_fr-768x503.png",503,{"name":552,"id":5209,"fields":5210},"acf\u002Fwysiwyg_6af3fe81a1d4b",{"variant":555,"border":466,"wysiwyg":5211},"\u003Cp>So what should we do? Let us set aside debates about envy and tax fairness as well as doomsday scenarios of all kinds, and look at the matter soberly. Two key factors emerge that are worth considering:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>The challenge is scale:\u003C\u002Fstrong> It is not the data itself that brings some big money and many a risk, but rather its sheer volume and centralized analysis. The data of an average person is rarely traded for more than 50 cents. Even the craziest hacker would hardly write code to steal individual bits of data.\u003Cbr \u002F>By the way: If you are interested in \u003Cstrong>how much your personal data is actually worth\u003C\u002Fstrong>, take a look at this interesting \u003Ca title=\"https:\u002F\u002Fig.ft.com\u002Fhow-much-is-your-personal-data-worth\u002F\" href=\"https:\u002F\u002Fig.ft.com\u002Fhow-much-is-your-personal-data-worth\u002F\" target=\"_blank\" rel=\"noopener\">calculator\u003C\u002Fa>.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>The challenge is structure:\u003C\u002Fstrong> Any outsourced centralized structure for data storage, exchange or analysis is grist to the mill for the big players and increases the likelihood and potential damage of possible data breaches, as well as the attractiveness of attacks or manipulation, many times over. Here, too, we have a saying at hand: \u003Cem>Opportunity makes thieves\u003C\u002Fem>.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Another interesting question is: Do we always need\u003Cem> big data\u003C\u002Fem> to produce meaningful analyses? Clearly not. Using globally collected data to track down the flu virus that is most likely to spread pandemically this winter certainly makes sense. If, on the other hand, the goal is to find suitable sales channels for a niche product in a regional market, global data can be useless and may even cause harm.\u003C\u002Fp>\n\u003Cp>This immediately leads to the next question: Can \u003Cem>big data\u003C\u002Fem> or specific data that I have collected myself help me, my family or my company improve my life or my success? It depends. Data needs to be interpreted. Private or business success does not depend on data, but on decisions. Today, there are many ways to collect and consult data as a basis for decisions. However, for a good, data-driven decision, the amount of data alone is completely useless if we cannot read it. We need the right data and the right understanding for the analysis. And we need differentiated, suitable structures for different types of data. For some, it makes sense to centralize or outsource them; for others, it does not.\u003C\u002Fp>\n\u003Cp>It is absolutely welcome that governments, companies and individuals are beginning to take the topic of data more seriously. However, instead of focusing only on complying with consumer protection provisions, every company should also understand the potential and value of its own collected data. Instead of routinely handing control of the data generated to the IT department or external services, conscious handling and critical competence should be demanded and promoted internally at all management levels. Informed critical thinking must be cultivated from early childhood throughout the curriculum and throughout professional life. Data-aware yet skeptical decision-makers will be one of the key factors for future success. The ability to distinguish between different types of data and to manage, analyze and use them appropriately for decisions should be a core competence in every modern company.\u003C\u002Fp>\n",{"quicklinks":511},{"de_DE":5214},{"locale":494,"id":5198,"slug":5215,"post_title":5216,"href":5217},"die-daten-und-ich","Die Daten und ich.","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fdie-daten-und-ich\u002F",{"self":5219,"collection":5224,"about":5226,"version-history":5228,"predecessor-version":5231,"wp:attachment":5235,"wp:term":5238,"curies":5241},[5220],{"href":5221,"targetHints":5222},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10986",{"allow":5223},[502],[5225],{"href":569},[5227],{"href":572},[5229],{"count":386,"href":5230},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10986\u002Frevisions",[5232],{"id":5233,"href":5234},10988,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10986\u002Frevisions\u002F10988",[5236],{"href":5237},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10986",[5239],{"taxonomy":585,"embeddable":511,"href":5240},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10986",[5242],{"name":528,"href":529,"templated":511},{"wp:term":5244},[5245],[5246],{"id":696,"link":747,"name":748,"slug":749,"taxonomy":585,"acf":5247,"_links":5248},[],{"self":5249,"collection":5253,"about":5255,"wp:post_type":5257,"curies":5259},[5250],{"href":754,"targetHints":5251},{"allow":5252},[502],[5254],{"href":605},[5256],{"href":608},[5258],{"href":763},[5260],{"name":528,"href":529,"templated":511},{"id":5262,"date":5263,"date_gmt":5263,"guid":5264,"modified":5266,"modified_gmt":5266,"slug":5267,"status":462,"type":461,"link":5268,"title":5269,"content":5271,"excerpt":5272,"featured_media":379,"template":11,"meta":5273,"categories":5274,"class_list":5275,"blocks":5277,"acf":5300,"wpml_current_locale":491,"wpml_translations":5301,"_links":5306,"_embedded":5331},10981,"2019-01-24T14:15:45",{"rendered":5265},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fiacbox-for-events\u002F","2026-11-09T15:49:15","iacbox-for-events","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fiacbox-for-events\u002F",{"rendered":5270},"IACBOX for Events",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[545],[5276,461,548,474,475,549],"post-10981",[5278,5282],{"name":552,"id":5279,"fields":5280},"acf\u002Fwysiwyg_6af3fe81a92b6",{"variant":555,"border":466,"wysiwyg":5281},"\u003Cdiv class=\"bhText bhElement\" data-uid=\"7914\" data-linkbtn=\"0\">\n\u003Cdiv class=\"bhElementInner\">\n\u003Cdiv class=\"bhTextInner\">\n\u003Cdiv class=\"bh-bodytext\">\n\u003Cp>Guests, visitors, and employees expect high-performance WiFi, whether they are relaxing in a hotel spa, at work, or at an event checking emails or event information—stable, secure, and fast WiFi is a matter of course today. This remains true even when more than a thousand devices are on the network at the same time. The end user simply won’t care about the technicalities. In recent years, IACBOX has been present at many events, including the \u003Cem>new.New Festival\u003C\u002Fem> in Stuttgart last year and the \u003Cem>Biathlon World Cup\u003C\u002Fem> in Antholz from January 24 to 26 this year. IACBOX has repeatedly proven that it is up to the challenge of demanding projects.\u003C\u002Fp>\n\u003Cp>Do you need a solution for a short period of time, but for a large number of users? Then the IACBOX event license is exactly what you need!\u003C\u002Fp>\n\u003Ch2>Why do event organizers rely on IACBOX?\u003C\u002Fh2>\n\u003Cp>Quite simply, because IACBOX provides a complete package for the WiFi solution of your next major event with the event license. We provide a login page template that can be customized, allowing guests to find external content such as program information, weather, etc., in addition to logging in. Logos, sponsors, and links to their websites are also possible and will be integrated into the template by us according to your wishes.\u003C\u002Fp>\n\u003Cp>All available modules are activated, so users can be authenticated via external connections, simply brought online via the login page, or authorized via social login. Of course, you can distribute or sell access credentials in advance or at the event. The reports in the IACBOX backend provide information on user numbers, data consumption, and all sorts of other useful statistics during post-event analysis.\u003C\u002Fp>\n\u003Cp>The license is available for unlimited users \u002F devices and is valid for 10 days.\u003C\u002Fp>\n\u003Ch2>What else do you need for WiFi at major events?\u003C\u002Fh2>\n\u003Cp>Now almost nothing stands in the way of your major event. You only need a partner to provide the infrastructure and install the IACBOX. If you do not yet have a trusted system integrator, take a look at our \u003Ca href=\"https:\u002F\u002Fcms.iacbox.com\u002Fpartner\u002Fpartner-finden\u002F\">website\u003C\u002Fa> for a partner near you.\u003C\u002Fp>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003Cdiv class=\"bhCols bhElement \" data-uid=\"7915\" data-linkbtn=\"0\">\n\u003Cdiv class=\"bhElementInner\">\n\u003Cdiv class=\"bhColcontainer cols2 cf\">\n\u003Cdiv class=\"col1 bhCol\">\n\u003Cdiv class=\"bhContainer\" data-section=\"sp1\" data-property=\"container\">\n\u003Cdiv class=\"bhText bhElement\" data-uid=\"7916\" data-linkbtn=\"0\">\n\u003Cdiv class=\"bhElementInner\">\n\u003Cdiv class=\"bhTextInner\">\n\u003Cdiv class=\"bh-bodytext\">\n\u003Ch2>Benefits?\u003C\u002Fh2>\n\u003Cul>\n\u003Cli>Satisfied guests thanks to fast, reliable WiFi\u003C\u002Fli>\n\u003Cli>Simple and intuitive login\u003C\u002Fli>\n\u003Cli>Multilingual, customizable landing page\u003C\u002Fli>\n\u003Cli>High security standards\u003C\u002Fli>\n\u003Cli>Control and restriction of potentially dangerous applications, websites, and content\u003C\u002Fli>\n\u003Cli>Maximum availability in all areas\u003C\u002Fli>\n\u003C\u002Ful>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003Cdiv class=\"col2 bhCol\">\n\u003Cdiv class=\"bhContainer\" data-section=\"sp2\" data-property=\"container\">\n\u003Cdiv class=\"bhText bhElement\" data-uid=\"7917\" data-linkbtn=\"0\">\n\u003Cdiv class=\"bhElementInner\">\n\u003Cdiv class=\"bhTextInner\">\n\u003Cdiv class=\"bh-bodytext\">\n\u003Ch2>What does the IACBOX event license include?\u003C\u002Fh2>\n\u003Cul>\n\u003Cli>Unlimited users \u002F devices for unlimited power\u003C\u002Fli>\n\u003Cli>All available modules\u003C\u002Fli>\n\u003Cli>Customization of the login page\u003C\u002Fli>\n\u003Cli>VIP, press, and free login ticket templates\u003C\u002Fli>\n\u003Cli>Custom ticket templates available upon request\u003C\u002Fli>\n\u003Cli>10-day validity\u003C\u002Fli>\n\u003C\u002Ful>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n",{"name":788,"id":5283,"fields":5284},"acf\u002Fmedia_6af3fe81a94fe",{"headline":5285,"width":791,"image":5286},"Guests, visitors, employees - they all expect high-performance WiFi",{"id":5287,"title":5288,"filename":5289,"filesize":5290,"url":5291,"link":5292,"alt":5293,"author":799,"description":11,"caption":11,"name":5294,"status":800,"uploaded_to":5295,"date":5296,"modified":5296,"mime_type":1657,"type":803,"subtype":1658,"width":1709,"height":1710,"orientation":806,"sizes":5297},9011,"Handsome,Bearded,Supporter,Watching,Football,Game,And,Making,Selfie,Self-portrait","shutterstock_510517219.jpg",783899,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_510517219.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fiacbox-fuer-events\u002Fhandsomebeardedsupporterwatchingfootballgameandmakingselfieself-portrait\u002F","Mann auf der Zuschauertribüne eines Fußballstadions","handsomebeardedsupporterwatchingfootballgameandmakingselfieself-portrait",9010,"2026-09-30 13:23:14",{"thumbnail":5291,"thumbnail-width":808,"thumbnail-height":1712,"medium":5298,"medium-width":811,"medium-height":1714,"medium_large":5299,"medium_large-width":814,"medium_large-height":1716,"large":5291,"large-width":1709,"large-height":1710,"1536x1536":5291,"1536x1536-width":1709,"1536x1536-height":1710,"2048x2048":5291,"2048x2048-width":1709,"2048x2048-height":1710,"2600x2600":5291,"2600x2600-width":1709,"2600x2600-height":1710},"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_510517219-300x200.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_510517219-768x512.jpg",{"quicklinks":511},{"de_DE":5302},{"locale":494,"id":5295,"slug":5303,"post_title":5304,"href":5305},"iacbox-fuer-events","IACBOX für Events","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fiacbox-fuer-events\u002F",{"self":5307,"collection":5312,"about":5314,"version-history":5316,"predecessor-version":5319,"wp:attachment":5323,"wp:term":5326,"curies":5329},[5308],{"href":5309,"targetHints":5310},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10981",{"allow":5311},[502],[5313],{"href":569},[5315],{"href":572},[5317],{"count":386,"href":5318},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10981\u002Frevisions",[5320],{"id":5321,"href":5322},10982,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10981\u002Frevisions\u002F10982",[5324],{"href":5325},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10981",[5327],{"taxonomy":585,"embeddable":511,"href":5328},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10981",[5330],{"name":528,"href":529,"templated":511},{"wp:term":5332},[5333],[5334],{"id":545,"link":593,"name":594,"slug":595,"taxonomy":585,"acf":5335,"_links":5336},[],{"self":5337,"collection":5341,"about":5343,"wp:post_type":5345,"curies":5347},[5338],{"href":600,"targetHints":5339},{"allow":5340},[502],[5342],{"href":605},[5344],{"href":608},[5346],{"href":611},[5348],{"name":528,"href":529,"templated":511},{"id":5350,"date":5351,"date_gmt":5351,"guid":5352,"modified":5354,"modified_gmt":5354,"slug":5355,"status":462,"type":461,"link":5356,"title":5357,"content":5359,"excerpt":5360,"featured_media":379,"template":11,"meta":5361,"categories":5362,"class_list":5363,"blocks":5365,"acf":5392,"wpml_current_locale":491,"wpml_translations":5393,"_links":5398,"_embedded":5423},10978,"2019-01-17T13:26:57",{"rendered":5353},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fcurrent-status-of-the-capport-rfc\u002F","2026-11-09T15:49:13","current-status-of-the-capport-rfc","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fcurrent-status-of-the-capport-rfc\u002F",{"rendered":5358},"Current status of the capport RFC",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[1088],[5364,461,548,474,475,1091],"post-10978",[5366,5370,5388],{"name":552,"id":5367,"fields":5368},"acf\u002Fwysiwyg_6af3fe81b023c",{"variant":555,"border":466,"wysiwyg":5369},"\u003Ch2>Closing the protocol gap\u003C\u002Fh2>\n\u003Cp>This is the second article in our series \u003Cem>The Protocol Gap\u003C\u002Fem>. In the first post, we highlighted how difficult communication between end devices and the captive portal is, as there is no standardized procedure for it. If you haven’t already, we recommend reading the first \u003Ca title=\"https:\u002F\u002Fwww.iacbox.com\u002Fde\u002Fblog\u002Fdetail2\u002Fnews\u002Fdetail\u002Fdie-protokoll-luecke-bei-captive-portals\u002F\" href=\"..\u002Fdie-protokoll-luecke-bei-captive-portals\u002F\" target=\"_blank\" rel=\"noopener\">blog post\u003C\u002Fa> on this topic first.\u003C\u002Fp>\n\u003Ch4>Defining the problem space\u003C\u002Fh4>\n\u003Cp>Before the \u003Ca title=\"https:\u002F\u002Ftools.ietf.org\u002Fhtml\u002Fdraft-nottingham-capport-problem-01\" href=\"https:\u002F\u002Ftools.ietf.org\u002Fhtml\u002Fdraft-nottingham-capport-problem-01\" target=\"_blank\" rel=\"noopener\">IETF working group\u003C\u002Fa> began its work, an attempt was made to create a problem definition explaining what captive portals are for and what problems they entail. Captive portals are used to authenticate users, provide terms of service, the privacy policy (GDPR), or other information, or to enforce different bandwidths per device, etc. Statistics on WiFi usage behavior could also be of interest to the provider in this context. And since there is no standardized way to do all this, many workarounds and network traffic manipulations must be performed, which were described in our first blog post of this series.\u003C\u002Fp>\n\u003Ch4>A new standard\u003C\u002Fh4>\n\u003Cp>To counteract this, the Capport working group now wants to present a supplement to existing protocols (such as ICMP) and a new interface (API) to provide a standardized way of communication.\u003C\u002Fp>\n\u003Cp>It should be noted that this is an unfinished draft of this \u003Ca title=\"https:\u002F\u002Fdatatracker.ietf.org\u002Fwg\u002Fcapport\u002Fabout\u002F\" href=\"https:\u002F\u002Fdatatracker.ietf.org\u002Fwg\u002Fcapport\u002Fabout\u002F\" target=\"_blank\" rel=\"noopener\">RFC\u003C\u002Fa> and represents the status as of January 2019.\u003C\u002Fp>\n\u003Cp>The following diagram shows the interaction between the parties involved.\u003C\u002Fp>\n",{"name":788,"id":5371,"fields":5372},"acf\u002Fmedia_6af3fe81b0379",{"width":791,"image":5373},{"id":5374,"title":5375,"filename":5376,"filesize":5377,"url":5378,"link":5379,"alt":3524,"author":799,"description":11,"caption":11,"name":5375,"status":800,"uploaded_to":5380,"date":5381,"modified":5381,"mime_type":1657,"type":803,"subtype":1658,"width":5382,"height":5383,"orientation":806,"sizes":5384},9013,"captiveportal","captiveportal.jpg",83234,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fcaptiveportal.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Faktueller-status-des-capport-rfcs\u002Fcaptiveportal\u002F",9012,"2026-09-30 13:23:17",1512,1440,{"thumbnail":5378,"thumbnail-width":808,"thumbnail-height":3531,"medium":5385,"medium-width":811,"medium-height":3533,"medium_large":5386,"medium_large-width":814,"medium_large-height":3535,"large":5387,"large-width":817,"large-height":3537,"1536x1536":5378,"1536x1536-width":5382,"1536x1536-height":5383,"2048x2048":5378,"2048x2048-width":5382,"2048x2048-height":5383,"2600x2600":5378,"2600x2600-width":5382,"2600x2600-height":5383},"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fcaptiveportal-300x286.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fcaptiveportal-768x731.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fcaptiveportal-1024x975.jpg",{"name":552,"id":5389,"fields":5390},"acf\u002Fwysiwyg_6af3fe81b1177",{"variant":555,"border":466,"wysiwyg":5391},"\u003Cp>\u003Cstrong>1.\u003C\u002Fstrong> The end user’s device receives basic network settings such as IP, subnet mask, gateway, DNS server, etc., via DHCP. A variant with PvD (Provisioning Domains) is also currently being discussed. The device additionally receives the URL of the CAPPORT API server via a new DHCP option (DHCP6 and RA for IPv6), which is defined in the already published RFC-7710 (with a small change in \u003Ca title=\"https:\u002F\u002Fdatatracker.ietf.org\u002Fdoc\u002Fdraft-ekwk-capport-rfc7710bis\u002F\" href=\"https:\u002F\u002Fdatatracker.ietf.org\u002Fdoc\u002Fdraft-ekwk-capport-rfc7710bis\u002F\" target=\"_blank\" rel=\"noopener\">RFC-7710bis\u003C\u002Fa>).\u003C\u002Fp>\n\u003Cp>\u003Cstrong>2.\u003C\u002Fstrong> If the device does not support this new standard, it does not know what to do with these DHCP options (160) and this URL and will begin to establish connections. Even if the device has been taken offline by the captive portal and does not recognize this immediately, it will continue to try to establish connections.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>3.\u003C\u002Fstrong> In the case of step 2, the captive portal will send an ICMP message to inform the end user’s device that it is not allowed to send traffic. Devices that can understand such an ICMP message know that they must ask the CAPPORT API server for the current status. Other devices will simply ignore this message.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>4.\u003C\u002Fstrong> The device asks the CAPPORT API server for the current restrictions and also receives an optional URL for a login page suitable for users. This page can show a login form, payment modalities, or other information.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>5.\u003C\u002Fstrong> If a URL was provided in step 4, the device now opens a (captive) browser and shows the user the login page.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>6.\u003C\u002Fstrong> Once the requirements of the captive portal are finally met by the user, the device is taken online and is allowed to access the internet.\u003C\u002Fp>\n\u003Ch2>Backward compatibility\u003C\u002Fh2>\n\u003Cp>When this new standard is fully developed and rolled out on the latest versions of devices and operating systems, there will still be old devices for years with which no interaction with the CAPPORT API will be possible. The previous procedure (redirecting HTTP traffic from offline users) must continue to be supported. The current document suggests still sending the ICMP responses because, on the one hand, it is initially unclear whether the client is able to understand the new interface, and on the other hand, a device\u002Foperating system might both perform the old connection check and attempt to access the new API.\u003C\u002Fp>\n\u003Ch2>Why ICMP?\u003C\u002Fh2>\n\u003Cp>ICMP was the big surprise for us in this draft – yet we consider it the right choice. If a device is denied network access (so far), it must be informed about it. The device opens every connection via IP and is blocked by the captive portal. With ICMP, there is a way to notify the client without being dependent on a specific higher-level protocol, such as the current proprietary connection check via unencrypted HTTP. For example, if a device’s first connection was an SMTP connection to a mail server, the captive portal can now respond with an ICMP message and thereby communicate the restrictions to the device.\u003Cbr \u002F>An interesting aspect of the ICMP notification is that it does not contain a URL to the captive API, as this would enable simple attacks. The URL for the API is transmitted via the DHCP option (RFC-7710). Of course, DHCP is also not secure and can be forged, but these new additions will at least not lower the security barrier.\u003C\u002Fp>\n\u003Ch2>The CAPPORT interface\u003C\u002Fh2>\n\u003Cp>With the CAPPORT API, the client can communicate with a captive portal via a classic HTTP interface using JSON as the data format. It is necessary to use HTTPS (HTTP over TLS – version 1.2 or higher). While the device already knows it is behind a captive portal, it now wants to retrieve the current status and some details regarding network restriction. Primarily, the interface must provide a URL for the login page, but also other optional information.\u003C\u002Fp>\n\u003Cp>An example request and response could look like this:\u003C\u002Fp>\n\u003Cp>\u003Cem>GET \u002Fcaptive-portal\u002Fapi\u002FX54PD\u003C\u002Fem>\u003Cbr \u002F>\u003Cem>Host: example.org\u003C\u002Fem>\u003Cbr \u002F>\u003Cem>Accept: application\u002Fcaptive+json\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>The server then responds with this JSON content for this client:\u003C\u002Fp>\n\u003Cp>\u003Cem>HTTP\u002F1.1 200 OK\u003C\u002Fem>\u003Cbr \u002F>\u003Cem>Cache-Control: private\u003C\u002Fem>\u003Cbr \u002F>\u003Cem>Date: Mon, 04 Dec 2018 05:07:35 GMT\u003C\u002Fem>\u003Cbr \u002F>\u003Cem>Content-Type: application\u002Fcaptive+json\u003C\u002Fem>\u003Cbr \u002F>\u003Cem>{\u003C\u002Fem>\u003Cbr \u002F>\u003Cem>      “permitted”: false,\u003C\u002Fem>\u003Cbr \u002F>\u003Cem>      “user-portal-url”: “https:\u002F\u002Fexample.org\u002Fportal”\u003C\u002Fem>\u003Cbr \u002F>\u003Cem>      “expire-date”: “2019-01-01T23:28:56.782Z”\u003C\u002Fem>\u003Cbr \u002F>\u003Cem>}\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>All of this is, of course, a draft, but it clearly shows what this interface can offer us.\u003C\u002Fp>\n\u003Ch2>Online or not?\u003C\u002Fh2>\n\u003Cp>There is currently a debate as to whether the captive portal can only signal a binary state to a device – online or offline – compared to a differentiated version where the device can recognize that it is allowed to access certain resources (as in a walled garden) but cannot establish a connection to other servers on the internet. We would clearly prefer the latter, as captive portals are mainly used in environments with many restrictions.\u003C\u002Fp>\n\u003Ch2>Outlook\u003C\u002Fh2>\n\u003Cp>The current status looks promising to us as a manufacturer, and we are very interested in implementing this interface as soon as a first version is available. The lack of support for RFC-7710 has shown that it depends on the two major mobile operating system providers – Google and Apple – whether all of this can be used one day. Looking at the list of email addresses of the IETF working group participants, it appears that people from both companies are involved, so we can continue to hope.\u003C\u002Fp>\n\u003Cp>You can find the update to this article \u003Ca href=\"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fprotokoll-luecke-wird-geschlossen-2\u002F\">here\u003C\u002Fa>.\u003C\u002Fp>\n",{"quicklinks":511},{"de_DE":5394},{"locale":494,"id":5380,"slug":5395,"post_title":5396,"href":5397},"aktueller-status-des-capport-rfcs","Aktueller Status des capport RFCs","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Faktueller-status-des-capport-rfcs\u002F",{"self":5399,"collection":5404,"about":5406,"version-history":5408,"predecessor-version":5411,"wp:attachment":5415,"wp:term":5418,"curies":5421},[5400],{"href":5401,"targetHints":5402},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10978",{"allow":5403},[502],[5405],{"href":569},[5407],{"href":572},[5409],{"count":386,"href":5410},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10978\u002Frevisions",[5412],{"id":5413,"href":5414},10980,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10978\u002Frevisions\u002F10980",[5416],{"href":5417},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10978",[5419],{"taxonomy":585,"embeddable":511,"href":5420},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10978",[5422],{"name":528,"href":529,"templated":511},{"wp:term":5424},[5425],[5426],{"id":1088,"link":1133,"name":1134,"slug":1135,"taxonomy":585,"acf":5427,"_links":5428},[],{"self":5429,"collection":5433,"about":5435,"wp:post_type":5437,"curies":5439},[5430],{"href":1140,"targetHints":5431},{"allow":5432},[502],[5434],{"href":605},[5436],{"href":608},[5438],{"href":1149},[5440],{"name":528,"href":529,"templated":511},{"id":5442,"date":5443,"date_gmt":5443,"guid":5444,"modified":5446,"modified_gmt":5446,"slug":5447,"status":462,"type":461,"link":5448,"title":5449,"content":5451,"excerpt":5452,"featured_media":379,"template":11,"meta":5453,"categories":5454,"class_list":5455,"blocks":5457,"acf":5462,"wpml_current_locale":491,"wpml_translations":5463,"_links":5469,"_embedded":5494},10971,"2018-12-13T14:26:32",{"rendered":5445},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fwifi4eu-2800-vouchers\u002F","2026-11-09T15:36:00","wifi4eu-2800-vouchers","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fwifi4eu-2800-vouchers\u002F",{"rendered":5450},"WiFi4EU – 2,800 Vouchers",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[696],[5456,461,548,474,475,699],"post-10971",[5458],{"name":552,"id":5459,"fields":5460},"acf\u002Fwysiwyg_6af3fe81b8c81",{"variant":555,"border":466,"wysiwyg":5461},"\u003Cp>After initial difficulties (which we reported on in August), the repeated first submission phase (which ran from November 7 to 9, 2018) has now gone smoothly. Within the first 10 seconds of the portal opening, 4,000 applications had already been received. In total, there were 13,000 applications (1,824 from Germany alone). For this call, 42 million euros are available, divided into 2,800 vouchers of 15,000 euros each. In the meantime, INEA (Innovation and Networks Executive Agency), the agency responsible for WiFi4EU, has reviewed the applications for admissibility and eligibility and announced the winning municipalities in early December. \u003Ca title=\"https:\u002F\u002Fec.europa.eu\u002Fdigital-single-market\u002Fen\u002Fnews\u002Fwinners-wifi4eu-call-announced\" href=\"https:\u002F\u002Fec.europa.eu\u002Fdigital-single-market\u002Fen\u002Fnews\u002Fwinners-wifi4eu-call-announced\" target=\"_blank\" rel=\"noopener\">Here \u003C\u002Fa>you can find a list of those municipalities that will receive a voucher. Between 15 and 224 vouchers could be won per EU country. With the exception of Iceland, every country received the minimum number of vouchers. For the lucky winners, the next step is to find a WiFi installation company. The value of the voucher will be paid directly to the installation company once the WiFi network is completed.\u003C\u002Fp>\n\u003Cp>A glimmer of hope for all those who came away empty-handed in the first round: there will be three further calls over the next two years. So it pays to stay tuned. In the meantime, you can exchange ideas with other municipalities in the newly established WiFi4EU forum.\u003C\u002Fp>\n\u003Cp>Further information can also be found on the WiFi4EU blog.\u003C\u002Fp>\n",{"quicklinks":511},{"de_DE":5464},{"locale":494,"id":5465,"slug":5466,"post_title":5467,"href":5468},9014,"wifi4eu-2-800-gutscheine","WiFi4EU – 2.800 Gutscheine","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fwifi4eu-2-800-gutscheine\u002F",{"self":5470,"collection":5475,"about":5477,"version-history":5479,"predecessor-version":5482,"wp:attachment":5486,"wp:term":5489,"curies":5492},[5471],{"href":5472,"targetHints":5473},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10971",{"allow":5474},[502],[5476],{"href":569},[5478],{"href":572},[5480],{"count":386,"href":5481},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10971\u002Frevisions",[5483],{"id":5484,"href":5485},10972,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10971\u002Frevisions\u002F10972",[5487],{"href":5488},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10971",[5490],{"taxonomy":585,"embeddable":511,"href":5491},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10971",[5493],{"name":528,"href":529,"templated":511},{"wp:term":5495},[5496],[5497],{"id":696,"link":747,"name":748,"slug":749,"taxonomy":585,"acf":5498,"_links":5499},[],{"self":5500,"collection":5504,"about":5506,"wp:post_type":5508,"curies":5510},[5501],{"href":754,"targetHints":5502},{"allow":5503},[502],[5505],{"href":605},[5507],{"href":608},[5509],{"href":763},[5511],{"name":528,"href":529,"templated":511},{"id":5513,"date":5514,"date_gmt":5514,"guid":5515,"modified":5517,"modified_gmt":5517,"slug":5518,"status":462,"type":461,"link":5519,"title":5520,"content":5522,"excerpt":5523,"featured_media":379,"template":11,"meta":5524,"categories":5525,"class_list":5526,"blocks":5528,"acf":5565,"wpml_current_locale":491,"wpml_translations":5566,"_links":5571,"_embedded":5596},10968,"2018-11-13T11:51:17",{"rendered":5516},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fbandwidth-bottleneck\u002F","2026-11-09T15:35:58","bandwidth-bottleneck","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fbandwidth-bottleneck\u002F",{"rendered":5521},"Bandwidth Bottleneck",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[696],[5527,461,548,474,475,699],"post-10968",[5529,5533,5561],{"name":552,"id":5530,"fields":5531},"acf\u002Fwysiwyg_6af3fe81bd1c6",{"variant":555,"border":466,"wysiwyg":5532},"\u003Cp>5G, autonomous driving, big data, artificial intelligence, virtual reality, 3D printing, e-health, or e-learning are just a few of the terms encountered in connection with digitalization. With some already a reality, all other digitalization milestones are also set to be achieved by 2025. Alongside several other countries, the Austrian Federal Ministry also aims to advance digitalization and close a potential digital divide by 2020. Action packages are being implemented as part of its broadband strategy, guided by the following principle:\u003C\u002Fp>\n\u003Cblockquote>\n\u003Cp>Non-discriminatory, secure, and high-performance access to the internet must be ensured as a vital element of public services, enabling everyone to participate in economic life and society.\u003C\u002Fp>\n\u003C\u002Fblockquote>\n\u003Cp>This ambition is hardly surprising: according to the \u003Ca title=\"https:\u002F\u002Fwearesocial.com\u002Fde\u002Fblog\u002F2018\u002F01\u002Fglobal-digital-report-2018)\n\" href=\"https:\u002F\u002Fwearesocial.com\u002Fde\u002Fblog\u002F2018\u002F01\u002Fglobal-digital-report-2018)\" target=\"_blank\" rel=\"noopener\">Global Digital Report 2018\u003C\u002Fa>, more than 4 billion people worldwide already use the internet (in Europe, the figure stands at 80%)—and that number continues to rise. Two-thirds of the world’s population owns a mobile phone.\u003C\u002Fp>\n",{"name":788,"id":5534,"fields":5535},"acf\u002Fmedia_6af3fe81bd2d1",{"width":791,"image":5536},{"id":5537,"title":5538,"filename":5539,"filesize":5540,"url":5541,"link":5542,"alt":5543,"author":799,"description":11,"caption":11,"name":5544,"status":800,"uploaded_to":5545,"date":5546,"modified":5546,"mime_type":414,"type":803,"subtype":413,"width":5547,"height":2092,"orientation":806,"sizes":5548},9016,"Nadeloehr_Bandbreite","Nadeloehr_Bandbreite.png",311264,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FNadeloehr_Bandbreite.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fnadeloehr-bandbreite\u002Fnadeloehr_bandbreite\u002F","Grafik mit statistischen Schlüsselindikatoren zur Internetnutzung 2018","nadeloehr_bandbreite",9015,"2026-09-30 13:23:25",5334,{"thumbnail":5541,"thumbnail-width":808,"thumbnail-height":2906,"medium":5549,"medium-width":811,"medium-height":5550,"medium_large":5551,"medium_large-width":814,"medium_large-height":5552,"large":5553,"large-width":817,"large-height":5554,"1536x1536":5555,"1536x1536-width":897,"1536x1536-height":5556,"2048x2048":5557,"2048x2048-width":900,"2048x2048-height":5558,"2600x2600":5559,"2600x2600-width":2106,"2600x2600-height":5560},"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FNadeloehr_Bandbreite-300x161.png",161,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FNadeloehr_Bandbreite-768x412.png",412,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FNadeloehr_Bandbreite-1024x550.png",550,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FNadeloehr_Bandbreite-1536x824.png",824,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FNadeloehr_Bandbreite-2048x1099.png",1099,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FNadeloehr_Bandbreite-2600x1396.png",1396,{"name":552,"id":5562,"fields":5563},"acf\u002Fwysiwyg_6af3fe81be046",{"variant":555,"border":466,"wysiwyg":5564},"\u003Cdiv class=\"bhText bhElement\" data-uid=\"7344\" data-linkbtn=\"0\">\n\u003Cdiv class=\"bhElementInner\">\n\u003Cdiv class=\"bhTextInner\">\n\u003Cdiv class=\"bh-bodytext\">\n\u003Cp>According to futurologists, by 2020 there will be three times as many connected devices worldwide (including vehicles, for instance) as there are people. Ninety percent of all data was generated within the last two years alone—and this trend is accelerating.\u003C\u002Fp>\n\u003Cp> \u003C\u002Fp>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003Cdiv class=\"bhText bhElement\" data-uid=\"7345\" data-linkbtn=\"0\">\n\u003Cdiv class=\"bhElementInner\">\n\u003Cdiv class=\"bhTextInner\">\n\u003Ch2 class=\"bh-bodytext\">What does all of this have to do with bandwidth?\u003C\u002Fh2>\n\u003Cdiv class=\"bh-bodytext\">\n\u003Cp>Without widespread, ultra-fast internet coverage, this development is simply not possible. Broadband internet access is considered the foundation for digital transformation. In reality, entire regions still have to manage without broadband internet, or people lack internet access altogether. Frequently, fiber-optic networks are being expanded, but direct connections to individual residential units are omitted due to cost constraints.\u003C\u002Fp>\n\u003Cp>In this context, it should also be noted that countries do not always agree on the threshold defining “\u003Ca title=\"https:\u002F\u002Fde.wikipedia.org\u002Fwiki\u002FBreitband-Internetzugang\" href=\"https:\u002F\u002Fde.wikipedia.org\u002Fwiki\u002FBreitband-Internetzugang\" target=\"_blank\" rel=\"noopener\">broadband\u003C\u002Fa>.” Germany, along with the International Telecommunication Union and the World Bank, adheres to a data transfer rate exceeding 2038 kbps. The Austrian regulatory authority specifies a download rate of more than 144 kbps, whereas the US defines broadband as a minimum downstream of 4 Mbps and a minimum upstream of 1 Mbps. Until well into the 2000s, copper lines from telephone networks were used exclusively, but these are only suitable for bridging short distances and cannot handle large volumes of data.\u003C\u002Fp>\n\u003Cp>The solution: \u003Ca title=\"https:\u002F\u002Fde.wikipedia.org\u002Fwiki\u002FGlasfasernetz#Fibre_To_The_Basement\" href=\"https:\u002F\u002Fde.wikipedia.org\u002Fwiki\u002FGlasfasernetz#Fibre_To_The_Basement\" target=\"_blank\" rel=\"noopener\">fiber optics\u003C\u002Fa> (also known as optical fiber) are now routed directly to consumers, guaranteeing no transmission loss over longer distances along with substantial bandwidth reserves. Here, fiber-optic cables are laid directly into the building or even into individual apartments. However, one must not overlook the so-called \u003Cem>Last Mile\u003C\u002Fem>, which can still cause bottlenecks if the final meters connecting to the premises consist of legacy copper wiring.\u003C\u002Fp>\n\u003Cp> \u003C\u002Fp>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003Cdiv class=\"bhText bhElement\" data-uid=\"7346\" data-linkbtn=\"0\">\n\u003Cdiv class=\"bhElementInner\">\n\u003Cdiv class=\"bhTextInner\">\n\u003Cdiv class=\"bh-bodytext\">\n\u003Ch2>Back to basics: How much bandwidth do users actually need?\u003C\u002Fh2>\n\u003Cp>In many cases, bandwidth is not a critical issue; for standard web browsing, a bandwidth of 2 Mbps appears sufficient. The situation changes considerably when streaming video, where the download rate is naturally crucial. Here are some recommendations from the Austrian regulatory authority:\u003C\u002Fp>\n\u003Cblockquote>\n\u003Cp>\u003Cstrong>VoIP \u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>0.1 Mbps download\u002Fupload (Skype)\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Video\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>1 Mbps download (YouTube)\u003Cbr \u002F>SD 3 Mbps download (Netflix)\u003Cbr \u002F>HD 5 Mbps download (Netflix)\u003Cbr \u002F>Ultra HD 25 Mbps download (Netflix)\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Music\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>0.32 Mbps download (Spotify)\u003C\u002Fp>\n\u003C\u002Fblockquote>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003Cdiv class=\"bhText bhElement\" data-uid=\"7353\" data-linkbtn=\"0\">\n\u003Cdiv class=\"bhElementInner\">\n\u003Cdiv class=\"bhTextInner\">\n\u003Cdiv class=\"bh-bodytext\">\n\u003Cp>With developments shifting toward \u003Cem>Ultra HD\u003C\u002Fem>, the demand for increased bandwidth will only continue to grow.\u003C\u002Fp>\n\u003Cp> \u003C\u002Fp>\n\u003Ch2>What role does net neutrality play in this context?\u003C\u002Fh2>\n\u003Cp>\u003Ca href=\"https:\u002F\u002Fde.wikipedia.org\u002Fwiki\u002FNetzneutralit%C3%A4t\">Net neutrality\u003C\u002Fa> means delivering all data to the recipient on an equal basis and without specific manipulation. “Complete neutrality implies that all data is treated identically in every respect. In such an ‘egalitarian network,’ no distinction is made between services, nor are other criteria considered, such as platform, sender, or recipient.” To fulfill this principle and handle continuously increasing volumes of data equally, network capacity must be expanded continuously. Certain providers oppose net neutrality in order to transmit different types of data at varying quality levels. The \u003Ca title=\"https:\u002F\u002Fde.wikipedia.org\u002Fwiki\u002FNetzneutralit%C3%A4t\" href=\"https:\u002F\u002Fde.wikipedia.org\u002Fwiki\u002FNetzneutralit%C3%A4t\" target=\"_blank\" rel=\"noopener\">risks\u003C\u002Fa> here are significant: companies could pay internet service providers for preferential treatment of their content, ensuring, for example, that videos from a particular platform stream at higher speeds.\u003C\u002Fp>\n\u003Cp>Under the Trump administration in June 2018, net neutrality—and with it, a foundational principle of the internet—was repealed in the US. What impact does this have on users? “\u003Ca title=\"https:\u002F\u002Fnetzpolitik.org\u002F2016\u002Feuropa-sichert-die-netzneutralitaet-das-bedeuten-die-regeln-im-alltag\u002F\" href=\"https:\u002F\u002Fnetzpolitik.org\u002F2016\u002Feuropa-sichert-die-netzneutralitaet-das-bedeuten-die-regeln-im-alltag\u002F\" target=\"_blank\" rel=\"noopener\">On the one hand, providers can offer certain services free of data charges, a practice known as zero rating. On the other hand, they could prioritize specific data packets, meaning, for instance, that Netflix might load more smoothly than Amazon Prime\u003C\u002Fa>” In the EU, net neutrality remains in effect, albeit with certain compromises. \u003Cem>Zero ratings\u003C\u002Fem> are not prohibited and are already widely implemented. For example, the Austrian mobile network operator \u003Ca title=\"https:\u002F\u002Fwww.a1.net\u002Fhandys\u002Fneuer-vertrag\u002Ftarife-handy\u002Fs\u002Fa1-handy-mit-tarif\" href=\"https:\u002F\u002Fwww.a1.net\u002Fhandys\u002Fneuer-vertrag\u002Ftarife-handy\u002Fs\u002Fa1-handy-mit-tarif\" target=\"_blank\" rel=\"noopener\">A1\u003C\u002Fa> offers rate plans featuring various “\u003Cem>A1 Free Stream\u003C\u002Fem>” options. With the most expensive tier, users can stream on all popular music and video platforms without consuming their monthly data allowance. In lower-tier plans, video streaming platforms or social media channels are typically excluded. While these offers may seem appealing at first glance, a closer look raises questions about this methodology—one might even argue that unrestricted access to the internet is at stake.\u003C\u002Fp>\n\u003Cp> \u003C\u002Fp>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003Cdiv class=\"bhText bhElement\" data-uid=\"7354\" data-linkbtn=\"0\">\n\u003Cdiv class=\"bhElementInner\">\n\u003Cdiv class=\"bhTextInner\">\n\u003Cdiv class=\"bh-bodytext\">\n\u003Ch2>The end of flat rates?\u003C\u002Fh2>\n\u003Cp>Zero-rating models are attractive only when data allowances are constrained and users must ration their usage. With an uncapped connection, whether a particular music streaming service is included in a zero-rating package becomes irrelevant. Furthermore, in most instances—as in our example above—free streaming is bundled only with higher-priced tiers, meaning users are ultimately paying for every bit of bandwidth anyway. While this likely does not signal the demise of flat rates, plans offering high or unlimited bandwidth will become increasingly expensive.\u003C\u002Fp>\n\u003Cp>How pricing structures will evolve remains to be seen. However, there is no doubt that technologies such as 5G, autonomous driving, artificial intelligence, Ultra HD, and other future digital developments will drive higher bandwidth requirements across both private and, to an even greater extent, public environments.\u003C\u002Fp>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n",{"quicklinks":511},{"de_DE":5567},{"locale":494,"id":5545,"slug":5568,"post_title":5569,"href":5570},"nadeloehr-bandbreite","Nadelöhr Bandbreite","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fnadeloehr-bandbreite\u002F",{"self":5572,"collection":5577,"about":5579,"version-history":5581,"predecessor-version":5584,"wp:attachment":5588,"wp:term":5591,"curies":5594},[5573],{"href":5574,"targetHints":5575},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10968",{"allow":5576},[502],[5578],{"href":569},[5580],{"href":572},[5582],{"count":386,"href":5583},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10968\u002Frevisions",[5585],{"id":5586,"href":5587},10970,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10968\u002Frevisions\u002F10970",[5589],{"href":5590},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10968",[5592],{"taxonomy":585,"embeddable":511,"href":5593},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10968",[5595],{"name":528,"href":529,"templated":511},{"wp:term":5597},[5598],[5599],{"id":696,"link":747,"name":748,"slug":749,"taxonomy":585,"acf":5600,"_links":5601},[],{"self":5602,"collection":5606,"about":5608,"wp:post_type":5610,"curies":5612},[5603],{"href":754,"targetHints":5604},{"allow":5605},[502],[5607],{"href":605},[5609],{"href":608},[5611],{"href":763},[5613],{"name":528,"href":529,"templated":511},{"id":5615,"date":5616,"date_gmt":5616,"guid":5617,"modified":5619,"modified_gmt":5619,"slug":5620,"status":462,"type":461,"link":5621,"title":5622,"content":5624,"excerpt":5625,"featured_media":379,"template":11,"meta":5626,"categories":5627,"class_list":5628,"blocks":5630,"acf":5644,"wpml_current_locale":491,"wpml_translations":5645,"_links":5651,"_embedded":5676},10975,"2018-10-04T11:35:43",{"rendered":5618},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fof-silent-salespeople-and-fleas-in-the-ear\u002F","2026-11-09T15:49:11","of-silent-salespeople-and-fleas-in-the-ear","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fof-silent-salespeople-and-fleas-in-the-ear\u002F",{"rendered":5623},"Of Silent Salespeople and Fleas in the Ear",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[545],[5629,461,548,474,475,549],"post-10975",[5631,5635,5640],{"name":552,"id":5632,"fields":5633},"acf\u002Fwysiwyg_6af3fe81c63d8",{"variant":555,"border":466,"wysiwyg":5634},"\u003Cp>\u003Cstrong>6 tips against stagnating sales processes\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Every salesperson knows the situation – we did everything right in the preliminary work. We generally exercise due diligence during new customer acquisition (\u003Ca href=\"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fwinning-new-customers-with-cold-calling\u002F\">here\u003C\u002Fa> are the most important tips on this), set up our campaigns with existing customers in a coordinated manner, and stay consistently on the ball.\u003C\u002Fp>\n\u003Cp>Nevertheless: nothing is moving forward. You follow up, and the responses are unspecific, lapidary statements like: No decision has been made yet. The boss is still thinking about it. Currently, we have to take care of trade fair XY.\u003C\u002Fp>\n\u003Cp>Now it gets tricky. You do not want to alienate the customer and strain their nerves with constant follow-ups, but at the same time, you cannot risk losing them to a more active competitor. What to do?\u003C\u002Fp>\n",{"name":788,"id":5636,"fields":5637},"acf\u002Fmedia_6af3fe81c64b2",{"width":791,"image":5638},{"id":4033,"title":4034,"filename":4035,"filesize":4036,"url":4037,"link":4038,"alt":4039,"author":799,"description":11,"caption":11,"name":4034,"status":800,"uploaded_to":4012,"date":4040,"modified":4040,"mime_type":1657,"type":803,"subtype":1658,"width":2999,"height":4041,"orientation":806,"sizes":5639},{"thumbnail":4037,"thumbnail-width":808,"thumbnail-height":1712,"medium":4043,"medium-width":811,"medium-height":1714,"medium_large":4044,"medium_large-width":814,"medium_large-height":1716,"large":4045,"large-width":817,"large-height":4046,"1536x1536":4037,"1536x1536-width":2999,"1536x1536-height":4041,"2048x2048":4037,"2048x2048-width":2999,"2048x2048-height":4041,"2600x2600":4037,"2600x2600-width":2999,"2600x2600-height":4041},{"name":552,"id":5641,"fields":5642},"acf\u002Fwysiwyg_6af3fe81c678c",{"variant":555,"border":466,"wysiwyg":5643},"\u003Cp>Here are a few tips to accelerate such cases:\u003C\u002Fp>\n\u003Ch2>1. Get in touch anyway.\u003C\u002Fh2>\n\u003Cp>Do not worry and let them hear from you. In both new acquisition and follow-ups, the first email \u002F the first meeting is rarely successful. In new acquisition via email, \u003Cem>80% of initial emails receive no response at all\u003C\u002Fem>. And when following up on quotes, the first follow-up email leads to no reaction in just over 70% of cases. The second one then gives you a 30% chance of success. Conclusion: \u003Cstrong>Those who give up too quickly lose!\u003C\u002Fstrong> Be determined, let the customer know that you are serious. The prerequisite for this is that you qualify your leads well and therefore know that there is actually a need and you are not wasting the time invested.\u003C\u002Fp>\n\u003Ch2>2. Make it personal.\u003C\u002Fh2>\n\u003Cp>If you have inhibitions about asking via email yet again “\u003Cem>Is there anything new?\u003C\u002Fem>” then you have good reasons. Very few people like to be reminded of unfinished business. It gives them the feeling of being behind, of having missed something. You know from your own experience how unpleasant that can be – but it doesn’t have to be!\u003C\u002Fp>\n\u003Cp>Because as soon as you \u003Cstrong>build a personal connection\u003C\u002Fstrong>, you trigger positive emotions every time you get in touch. The follow-up becomes a side issue, and the personal contact becomes the main content – that is a small but enormously important difference that we want to discuss using an example:\u003C\u002Fp>\n\u003Cp>The most important contact person for your sales opportunity had postponed all decisions until after their return. You noted this date, as many of your colleagues do. What do you think most of them send for an email on that day?\u003Cbr \u002F>\u003Cstrong>Not like this:\u003C\u002Fstrong> A standard template. Depending on how large the company is, this might even be sent by someone from the secretarial office who is not personally known to the customer. Then customers receive follow-up emails like this:\u003C\u002Fp>\n\u003Cp>\u003Cem>Dear Customer,\u003C\u002Fem>\u003Cbr \u002F>\u003Cem>A few days ago, you received a quote from us.\u003C\u002Fem>\u003Cbr \u002F>\u003Cem>We would be very pleased to receive a brief feedback.\u003C\u002Fem>\u003Cbr \u002F>\u003Cem>For prompt processing, we ask you to check the appropriate answer:\u003C\u002Fem>\u003Cbr \u002F>\u003Cem>_____ the quote is perfect, we are happy to order herewith.\u003C\u002Fem>\u003Cbr \u002F>\u003Cem>_____ the quote meets our expectations. As soon as we know how this project will proceed, we will get back to you.\u003C\u002Fem>\u003Cbr \u002F>\u003Cem>_____ unfortunately, the project will not take place. I will be happy to get back to you for future inquiries.\u003C\u002Fem>\u003Cbr \u002F>\u003Cem>_____ the quote does not fit our requirements. You are welcome to contact me so that we can find a solution together.\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>\u003Cem>Sincerely,\u003C\u002Fem>\u003Cbr \u002F>\u003Cem>Company XY\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>Honestly: Would you like to reply to such an email? How would you feel: valued, well-advised, or treated like just another number? And as a salesperson, how do you see a customer to whom you send such an email? No – that’s no fun, we agree on that!\u003C\u002Fp>\n\u003Cp>Therefore, get creative and make it personal. Take time to think about what this contact person likes to do, what you last talked about, and what might interest them.\u003Cbr \u002F>\u003Cstrong>Better like this:\u003C\u002Fstrong> They put you off last time until after their sailing holiday? Great, there’s your hook:\u003C\u002Fp>\n\u003Cp>\u003Cem>Dear Mr. Mustermann,\u003C\u002Fem>\u003Cbr \u002F>\u003Cem>We recently agreed to touch base again after your holiday. Did you have favorable winds and good weather? I would love to book a sailing trip myself right now, but before that, we should discuss the outstanding quote XY. Early afternoon on Wednesday or Thursday would be convenient for me; can I reach you at one of those times, say at 3 PM?\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>This way you create a good mood and present your counterpart with a choice – however, it is not about whether they want to speak with you, but when. This is a popular, well-known, yet \u003Cstrong>very effective trick\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Ch2>3. Use your silent salesperson!\u003C\u002Fh2>\n\u003Cp>Silent salespeople are valuable employees. They are always there, never become intrusive, do not lose patience even after the umpteenth consultation, never take a holiday, and cause no ongoing costs.\u003C\u002Fp>\n\u003Cp>Who are they? In stationary retail, they appear in many ways: as displays, posters, menus, billboards… In the service sector, this role falls to the quote. It stays with the customer when the sales talk is over. It represents you until the purchase decision: \u003Cstrong>Your quote can sell\u003C\u002Fstrong> – if you only let it.\u003C\u002Fp>\n\u003Cp>In many companies, the quote is a preliminary stage to the delivery note and invoice, which is true in the logic of ERP software. That’s why it looks exactly the same: article numbers, quantities, prices. Unfortunately, this does not do justice to the sales process and flagrantly neglects the \u003Cem>phase in which the customer is with an open quote\u003C\u002Fem> – they have a need, are ready to make a selection, and are considering the purchase of your product. Compared to a restaurant, they would be a guest studying the menu display of your establishment in the showcase with a growling stomach. Will the establishment solve their problem (hunger) and address their requirements (taste, preferences, etc.)?\u003C\u002Fp>\n\u003Cp>As a host, it would be crystal clear to us how misplaced the list of ingredients is at this point: \u003Cem>1 slice of veal, 4 dried mushrooms, 55 g long-grain rice, 2 cl cream\u003C\u002Fem>. Instead, it surely says: \u003Cem>Tender veal schnitzel in fine mushroom cream with fragrant basmati.\u003Cbr \u002F>\u003C\u002Fem>After all, a restaurant guest is not a chef. Likewise, the customer who needs a software and\u002For hardware IT solution is not a computer scientist. In rare cases, this may coincide, but even then, they commission us with a solution that they cannot or do not want to produce themselves. And that is exactly why a \u003Cem>quote in the IT industry deserves as much attention as a menu\u003C\u002Fem>.\u003C\u002Fp>\n\u003Cp>Design the following elements with due care:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>Item description:\u003C\u002Fstrong> Most ERP programs allow for longer item descriptions. Use the text field, enter meaningful texts, and use designations that make it clear what task the respective component has or what problem it solves. You don’t have to be stingy with product praise here either: “reliable, award-winning, stable, solid, bestseller, etc.”\u003C\u002Fli>\n\u003Cli>\u003Cstrong>Intro text:\u003C\u002Fstrong> In an intro before the item list (and if that’s not possible, at least in a cover letter), address the customer’s requirements individually. Often it is enough to exchange a few words from the text module: \u003Cem>“Here is your quote for the \u003Cstrong>Student Residence XY\u003C\u002Fstrong>: secure, stable, and legally compliant WiFi for \u003Cstrong>residents and visitors\u003C\u002Fstrong>. You require the following components:”\u003C\u002Fem>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Afterwards, the item list looks much better.\u003C\u002Fp>\n\u003Ch2>4. Clothes don’t just make the man.\u003C\u002Fh2>\n\u003Cp>You should observe this both with your silent salesperson, the quote, and in the personal sales talk: At the end of the quote, the price must not stand there naked.\u003C\u002Fp>\n\u003Cp>In human memory, the last thing mentioned always remains strongest. Therefore, be sure to follow the price mention with the benefit that the purchase will provide: \u003Cem>“You are investing EUR XY now and will thus have a long-term secure, high-performance solution that makes guests happy and relieves the reception desk.”\u003C\u002Fem> This way, the customer’s thoughts linger on the benefits, and the likelihood that you have to negotiate over the price decreases.\u003C\u002Fp>\n\u003Ch2>5. Put a flea in your customer’s ear.\u003C\u002Fh2>\n\u003Cp>Do you like to read, are you a film or video game fan? If so, you surely know the feeling of being completely immersed in a story and forgetting everything else around you. Good stories manage to grab us so much because the \u003Cstrong>human brain does not distinguish between reality and fiction\u003C\u002Fstrong>. The same physical reactions are triggered, the same feelings. You can use this circumstance if you get your customer to imagine they have already purchased:\u003C\u002Fp>\n\u003Cp>\u003Cem>“Let’s assume you were already operating the IACBOX. What would be the most important benefits\u002Ffeatures for you?”\u003C\u002Fem> Or more generally: \u003Cem>“What would you appreciate most about it \u002F use most frequently?”\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>This way, you not only find out what is most valuable to the customer about the offered product, but you also demonstrate it to them as clearly as possible.\u003C\u002Fp>\n\u003Cp>We humans get used to conveniences quickly, and what we have once possessed, we do not like to give up again. In this way, you \u003Cstrong>strengthen the desire to buy\u003C\u002Fstrong> and increase your closing rate.\u003C\u002Fp>\n\u003Ch2>6. Never stand still.\u003C\u002Fh2>\n\u003Cp>You know the Chinese proverb that even the longest journey begins with the first step. But if the journey is to lead to a goal, it is at least as important that \u003Cstrong>one step is always followed by the next\u003C\u002Fstrong>. Otherwise, we stand still – which is obviously the case in a stagnating sales process. This can actually only be due to one of the following three factors:\u003C\u002Fp>\n\u003Cp>The next step\u003Cbr \u002F>1. is not \u003Cem>defined\u003C\u002Fem>.\u003Cbr \u002F>2. is not \u003Cem>time-limited\u003C\u002Fem>.\u003Cbr \u002F>3. must overcome an \u003Cem>obstacle\u003C\u002Fem>.\u003C\u002Fp>\n\u003Cp>In cases 1 and 2, there are relatively simple solutions. Usually, it is omissions by the salesperson that caused the stagnation. Make sure to \u003Cstrong>always have a next step\u003C\u002Fstrong> ready, to \u003Cstrong>name\u003C\u002Fstrong> it precisely and understandably, and to \u003Cstrong>fix\u003C\u002Fstrong> it in time:\u003C\u002Fp>\n\u003Cp>Define:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cem>“Mr. Müller, you will present our quote at the next management meeting. I look forward to the feedback.”\u003C\u002Fem> (here you are already laying the foundation for fixing the date, see below).\u003C\u002Fli>\n\u003Cli>\u003Cem>“Ms. Huber, so you will download our trial version and involve your technical team. Who is responsible for the test?”\u003C\u002Fem> (here you are simultaneously deepening the customer contact).\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Fix in time:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cem>“(By) when will the meeting take place? Please let me know right away how it went. I’ll be happy to call you.”\u003C\u002Fem>\u003C\u002Fli>\n\u003Cli>\u003Cem>“I will get back to you after the trial period.”\u003C\u002Fem>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Do not be afraid to ask for an appointment and feedback; do not leave that to the whim of the counterpart. After all, you have provided a quote and addressed the customer’s wishes. Thus, it is absolutely legitimate for you to ask for feedback. If the customer remains vague and does not want to commit to a date, \u003Cstrong>take charge\u003C\u002Fstrong>: “\u003Cem>You are not meeting until after the holiday season, so in autumn? I’ll be happy to get back to you in early September\u003C\u002Fem>.” And then note September 1st as the date.\u003C\u002Fp>\n\u003Cp>But is the whole thing worth the effort? If you have qualified your customers well, definitely. Because then you only provide quotes when there is actually a need. And then one step after another will bring you closer to your goal and \u003Cstrong>catapult your closing rate to unimagined heights\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Cp>And what about \u003Cem>case #3\u003C\u002Fem>? That is the subject of another article, which you can find \u003Ca title=\"https:\u002F\u002Fwww.iacbox.com\u002Fde\u002Fblog\u002Fdetail2\u002Fnews\u002Fdetail\u002Feinwaende-verwandeln-vorwaende-verwenden\u002F\" href=\"https:\u002F\u002Fwww.iacbox.com\u002Fde\u002Fblog\u002Fdetail2\u002Fnews\u002Fdetail\u002Feinwaende-verwandeln-vorwaende-verwenden\u002F\" target=\"_blank\" rel=\"noopener\">here\u003C\u002Fa>.\u003C\u002Fp>\n",{"quicklinks":511},{"de_DE":5646},{"locale":494,"id":5647,"slug":5648,"post_title":5649,"href":5650},9017,"von-stummen-verkaeufern-und-floehen-im-ohr","Von stummen Verkäufern und Flöhen im Ohr","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fvon-stummen-verkaeufern-und-floehen-im-ohr\u002F",{"self":5652,"collection":5657,"about":5659,"version-history":5661,"predecessor-version":5664,"wp:attachment":5668,"wp:term":5671,"curies":5674},[5653],{"href":5654,"targetHints":5655},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10975",{"allow":5656},[502],[5658],{"href":569},[5660],{"href":572},[5662],{"count":386,"href":5663},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10975\u002Frevisions",[5665],{"id":5666,"href":5667},10977,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10975\u002Frevisions\u002F10977",[5669],{"href":5670},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10975",[5672],{"taxonomy":585,"embeddable":511,"href":5673},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10975",[5675],{"name":528,"href":529,"templated":511},{"wp:term":5677},[5678],[5679],{"id":545,"link":593,"name":594,"slug":595,"taxonomy":585,"acf":5680,"_links":5681},[],{"self":5682,"collection":5686,"about":5688,"wp:post_type":5690,"curies":5692},[5683],{"href":600,"targetHints":5684},{"allow":5685},[502],[5687],{"href":605},[5689],{"href":608},[5691],{"href":611},[5693],{"name":528,"href":529,"templated":511},{"id":5695,"date":5696,"date_gmt":5696,"guid":5697,"modified":5699,"modified_gmt":5699,"slug":5700,"status":462,"type":461,"link":5701,"title":5702,"content":5704,"excerpt":5705,"featured_media":379,"template":11,"meta":5706,"categories":5707,"class_list":5708,"blocks":5710,"acf":5715,"wpml_current_locale":491,"wpml_translations":5716,"_links":5722,"_embedded":5747},10964,"2018-04-30T09:55:03",{"rendered":5698},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002F%c2%a7-gdpr-your-key-obligations-as-a-wifi-hotspot-operator\u002F","2026-11-10T05:25:02","gdpr-your-key-obligations-as-a-wifi-hotspot-operator","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fgdpr-your-key-obligations-as-a-wifi-hotspot-operator\u002F",{"rendered":5703},"§ GDPR: Your key obligations as a WiFi hotspot operator",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[696],[5709,461,548,474,475,699],"post-10964",[5711],{"name":552,"id":5712,"fields":5713},"acf\u002Fwysiwyg_6af3fe81cea2c",{"variant":555,"border":466,"wysiwyg":5714},"\u003Cp>\u003Cem>Time is running out: May 25, 2018 is fast approaching. It is still unclear what enforcement of the new regulation and the announced inspections will look like. Nevertheless, it is advisable to be prepared and to observe the most important principles. With globally increasing data traffic, data theft and misuse are unlikely to decrease in the future; therefore, it is generally welcome when legislators create greater awareness of the topic and greater responsibility for companies. By now, it is impossible to avoid media coverage of the GDPR. Even so, a surprisingly large number of companies are still not prepared, or not sufficiently prepared. Time and again, we hear questions like these:\u003C\u002Fem>\u003C\u002Fp>\n\u003Ch2>“Does this really apply to us—do we have to do anything?” The answer is clear: YES.\u003C\u002Fh2>\n\u003Cp>Today, all companies process personal data, which means everyone is affected—from sole proprietorships to large corporations.\u003C\u002Fp>\n\u003Cp>Once that has been clarified, the next two questions are usually: \u003Cem>“What is this actually about?”\u003C\u002Fem> and \u003Cem>“What do I have to do?”\u003C\u002Fem> We would like to answer these here in the form of a brief overview:\u003C\u002Fp>\n\u003Ch2>@Question#1\u003C\u002Fh2>\n\u003Cp>The aim of the General Data Protection Regulation is to \u003Cstrong>adequately protect the security and privacy of natural persons\u003C\u002Fstrong> in an age of mass data processing and global data networks. The regulatory framework already entered into force in 2016. What is happening now is merely the transition period during which there were no systematic checks and no penalties for violations. From May 25 onwards, penalties may apply \u003Cem>of up to 4% of a company’s worldwide total turnover\u003C\u002Fem>.\u003C\u002Fp>\n\u003Ch2>@Question#2\u003C\u002Fh2>\n\u003Cp>To answer this, it is best to take another look at the most important obligations the regulation imposes on us:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong>\u003Cspan class=\"morebox\">1. § ART 5\u002F1B and 1C – DATA MINIMISATION:\u003C\u002Fspan>\u003C\u002Fstrong> \u003Cstrong>No more data\u003C\u002Fstrong> may be collected and processed than is absolutely necessary \u003Cem>to fulfil a purpose or assignment\u003C\u002Fem>. For example, if you offer free WiFi access for restaurant guests, there is no reason to ask for address data. If, however, you are interested in where your guests come from—which can certainly be a legitimate interest for a restaurant operator—you may ask them, but your guests must disclose this information consciously and voluntarily (see #3), and you may prefer to ask only for the postal code.\u003Cbr \u002F>\n\u003Ch2>How does the Privacy Toolkit help me with this?\u003C\u002Fh2>\n\u003Cp>Even without the kit, IACBOX helps you by offering \u003Cstrong>data-minimising login methods\u003C\u002Fstrong>, where a room number, a ticket ID, or other weakly personal parameters can be used for authentication. The \u003Ca title=\"Privacy Toolkit\" target=\"_blank\">Privacy Toolkit\u003C\u002Fa> does even more by being able to \u003Cstrong>document all login methods\u003C\u002Fstrong>, including those integrated externally (see obligations under #4), and it also issues \u003Cstrong>warnings\u003C\u002Fstrong> when privacy-critical settings are configured.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>2. § ART 5\u002F1E – STORAGE LIMITATION:\u003C\u002Fstrong> Data may not be stored longer than the time required to fulfil an assignment or as required by other legal provisions.\u003Cbr \u002F>\n\u003Ch2>How does IACBOX help me with this?\u003C\u002Fh2>\n\u003Cp>IACBOX supports you with an \u003Cstrong>adjustable anonymisation and deletion function\u003C\u002Fstrong>. Although anonymised data is no longer personal and could theoretically be stored indefinitely, unnecessary data is ultimately just ballast—why keep it forever? The \u003Ca title=\"Privacy Toolkit\" target=\"_blank\">Privacy Toolkit\u003C\u002Fa> \u003Cem>also warns you\u003C\u002Fem> if you have \u003Cstrong>configured critical retention periods\u003C\u002Fstrong>. Of course, you may have good reasons for doing so, which is why it also offers the option to override the warnings.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>3. § ART 5\u002F1A – LAWFULNESS AND PROCESSING IN GOOD FAITH:\u003C\u002Fstrong> Data subjects have the right to know what their data is used for, and they must be able to rely on purpose limitation. Therefore, a \u003Cstrong>prohibition of tying\u003C\u002Fstrong> applies: the collected data may only be collected for the agreed purpose—such as using the guest WiFi in a restaurant. Forcing consent to receive a newsletter at the same time is no longer permitted. You may, of course, invite your guests to sign up—but please do so separately and clearly recognisable.\u003Cbr \u002F>\n\u003Ch2>How does IACBOX help me with this?\u003C\u002Fh2>\n\u003Cp>IACBOX’s Login API enables integrations with CRM or mailing software, allowing you, for example, to add a small newsletter sign-up to your login page with an additional checkbox for consent. ATTENTION: Such processing activities must be \u003Cstrong>justified and documented\u003C\u002Fstrong>—see \u003Cem>#4\u003C\u002Fem>. The \u003Ca title=\"Privacy Toolkit\" target=\"_blank\">Privacy Toolkit\u003C\u002Fa> helps you with this by adding your information and justifications to the \u003Cstrong>dynamically generated data processing register\u003C\u002Fstrong>.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>4. ART 5\u002F2 and 30 – ACCOUNTABILITY AND DOCUMENTATION:\u003C\u002Fstrong> The GDPR obliges all of us to \u003Cem>document and be able to demonstrate\u003C\u002Fem> compliant handling of personal data. You must record in a \u003Cstrong>data processing register\u003C\u002Fstrong> which categories of data are collected from which categories of persons and what happens to them. Is the processing carried out by you, or is it outsourced to service providers? Is the data transferred to a non-EU country? Is there comparable legal certainty there as in the EU? This is perhaps the most difficult topic, because even if you outsource an assignment or commission a cloud service, you still bear \u003Cstrong>responsibility for legal compliance\u003C\u002Fstrong> towards data subjects.\u003Cbr \u002F>\n\u003Ch2>How does the Privacy Toolkit help me with this?\u003C\u002Fh2>\n\u003Cp>With IACBOX’s new \u003Ca title=\"Privacy Toolkit\" target=\"_blank\">Privacy Toolkit\u003C\u002Fa>, you can create a dynamically generated data register. In doing so, \u003Cstrong>IACBOX checks\u003C\u002Fstrong> which login methods and which data fields are in use and generates an \u003Cstrong>individual register as a PDF\u003C\u002Fstrong>, including date and timestamp. You can print and file this register as often as you like: after every change, or only when needed—that is entirely up to you. If your IACBOX is connected via Login API to a PMS, CRM, a database, or another backend, you also have freely editable text modules available where you can specify what happens to the data as part of this integration—so that you can \u003Cstrong>fully and conveniently meet your documentation obligation\u003C\u002Fstrong>. It also includes a \u003Cem>data processing agreement\u003C\u002Fem> that you can present to any service provider you may commission to ensure that they, like you, safeguard data protection.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>5. § ART 5\u002F1F and 28 – CONFIDENTIALITY AND INTEGRITY:\u003C\u002Fstrong> You must \u003Cstrong>ensure the confidentiality of the data\u003C\u002Fstrong> and ensure that it is not altered. How are you supposed to do that—what if a malicious hacking attack occurs? Do not worry: the GDPR does not require you to be better than law enforcement itself and prevent it. However, you are required to implement \u003Cstrong>technical and organisational measures\u003C\u002Fstrong> to protect your customers’ data to an appropriate extent. The regulation does not specify exactly what this must look like. Common standards—such as a \u003Cstrong>TSL (formerly: SSL) certificate\u003C\u002Fstrong> for your data-collecting website, as well as \u003Cem>training and a confidentiality agreement\u003C\u002Fem> with employees who have access to this data—will certainly be expected.\u003Cbr \u002F>\n\u003Ch2>How do IACBOX and the Privacy Toolkit help me with this?\u003C\u002Fh2>\n\u003Cp>Since documentation is not only an obligation but also an essential prerequisite for meeting the accountability requirement, IACBOX and the \u003Ca title=\"Privacy Toolkit\" target=\"_blank\">Privacy Toolkit\u003C\u002Fa> do a great deal for you here. For one thing, IACBOX’s TSL certificate itself is continuously updated, so you are on the safe side. In addition, \u003Cem>all access by your admin users\u003C\u002Fem> to data is logged by IACBOX and is therefore \u003Cstrong>documented and traceable\u003C\u002Fstrong>. You can also use the Privacy Toolkit to display a confidentiality agreement to each admin user, which they must accept before starting their work. The training and agreement are included as a PDF for printing and signing, as is a data processing agreement, the full text of the GDPR for reference, as well as a template for reporting a data breach and a list of the competent data protection authorities.\u003C\u002Fli>\n\u003Cli>\u003Cstrong>6. § ART 12, 13 and 15 – INFORMATION AND ACCESS:\u003C\u002Fstrong> You are obliged to \u003Cstrong>provide information at any time\u003C\u002Fstrong> to the data subject whose data you process. This information and the privacy notice must be written in \u003Cem>clear, understandable language\u003C\u002Fem>, and there must be a way for the data subject to contact you.\u003Cbr \u002F>\n\u003Ch2>How do IACBOX and the Privacy Toolkit help me?\u003C\u002Fh2>\n\u003Cp>IACBOX requires a contact to be inserted into the privacy notice displayed on the login page. The notice itself is written in\u003Cem> clear, understandable language\u003C\u002Fem>. However, you can also use your own privacy notice—just be sure to include a contact option. With the \u003Ca title=\"Privacy Toolkit\" target=\"_blank\">Privacy Toolkit\u003C\u002Fa>, you also have the option of responding to a potential \u003Cstrong>access request\u003C\u002Fstrong> by sending the dynamically generated report. This allows the requester to see exactly what happens to their data. If they request deletion, this is possible under the Privacy tab, with or without the \u003Ca title=\"Privacy Toolkit\" target=\"_blank\">Privacy Toolkit\u003C\u002Fa>. Please note, however, that data may not be processed only on the IACBOX if backends are integrated, and you should supplement the report accordingly.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>At IACBOX, we assume that in regular operation no data classified as sensitive by the GDPR in Art. 9(1) is processed—data relating to racial or ethnic origin, political or religious beliefs, trade union membership and worldview, genetic or biometric parameters, sexual orientation or sex life, or health. This is generally prohibited, except in the legitimate cases listed in Art. 9(2), which include, among other things, the protection of vital interests. In this case, a data protection impact assessment pursuant to Art. 35 is strongly required. However, in all other cases it also helps to understand the obligations that apply to every data processor, if only by raising awareness of the unpleasant consequences that negligent handling of data security can have—regardless of whether a WiFi hotspot is operated or not.\u003C\u002Fp>\n\u003Cp>Would you like to order your \u003Ca title=\"Privacy Toolkit\" target=\"_blank\">Privacy Toolkit\u003C\u002Fa> now? Contact your local \u003Ca href=\"https:\u002F\u002Fcms.iacbox.com\u002Fpartner\u002Fpartner-finden\u002F\">IACBOX partner\u003C\u002Fa>.\u003C\u002Fp>\n",{"quicklinks":511},{"de_DE":5717},{"locale":494,"id":5718,"slug":5719,"post_title":5720,"href":5721},9018,"dsgvo-ihre-wichtigsten-pflichten-als-wlan-hotspot-betreiber","§ DSGVO: Ihre wichtigsten Pflichten als WLAN-Hotspot Betreiber","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fdsgvo-ihre-wichtigsten-pflichten-als-wlan-hotspot-betreiber\u002F",{"self":5723,"collection":5728,"about":5730,"version-history":5732,"predecessor-version":5735,"wp:attachment":5739,"wp:term":5742,"curies":5745},[5724],{"href":5725,"targetHints":5726},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10964",{"allow":5727},[502],[5729],{"href":569},[5731],{"href":572},[5733],{"count":386,"href":5734},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10964\u002Frevisions",[5736],{"id":5737,"href":5738},10965,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10964\u002Frevisions\u002F10965",[5740],{"href":5741},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10964",[5743],{"taxonomy":585,"embeddable":511,"href":5744},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10964",[5746],{"name":528,"href":529,"templated":511},{"wp:term":5748},[5749],[5750],{"id":696,"link":747,"name":748,"slug":749,"taxonomy":585,"acf":5751,"_links":5752},[],{"self":5753,"collection":5757,"about":5759,"wp:post_type":5761,"curies":5763},[5754],{"href":754,"targetHints":5755},{"allow":5756},[502],[5758],{"href":605},[5760],{"href":608},[5762],{"href":763},[5764],{"name":528,"href":529,"templated":511},{"id":5766,"date":5767,"date_gmt":5767,"guid":5768,"modified":5770,"modified_gmt":5770,"slug":5771,"status":462,"type":461,"link":5772,"title":5773,"content":5775,"excerpt":5776,"featured_media":379,"template":11,"meta":5777,"categories":5778,"class_list":5779,"blocks":5781,"acf":5811,"wpml_current_locale":491,"wpml_translations":5812,"_links":5817,"_embedded":5842},10966,"2018-04-04T15:48:29",{"rendered":5769},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002F6-tips-for-increasing-revenue-with-existing-customers\u002F","2026-11-09T15:35:56","6-tips-for-increasing-revenue-with-existing-customers","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002F6-tips-for-increasing-revenue-with-existing-customers\u002F",{"rendered":5774},"6 tips for increasing revenue with existing customers",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[545],[5780,461,548,474,475,549],"post-10966",[5782,5786,5790,5807],{"name":552,"id":5783,"fields":5784},"acf\u002Fwysiwyg_6af3fe81d3724",{"variant":555,"border":466,"wysiwyg":5785},"\u003Cp>In marketing, \u003Cem>buzzwords\u003C\u002Fem> keep popping up that make seasoned sales veterans suppress a yawn: \u003Cstrong>Customer Loyalty\u003C\u002Fstrong> used to be called customer retention, \u003Cstrong>Upselling\u003C\u002Fstrong> was an additional purchase, and good old customer service is currently known as \u003Cstrong>After Sales Management\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Cp>Be honest – you’re rolling your eyes right now too, aren’t you? That’s okay – provided you understand why marketing has to keep selling these terms to itself: they are quite simply \u003Cstrong>incredibly important\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Cblockquote>\n\u003Cp>\u003Cstrong>Your success, that of your company, and the prosperity or downfall of entire firms and industries depend to a significant extent on your existing customers.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003C\u002Fblockquote>\n",{"name":552,"id":5787,"fields":5788},"acf\u002Fwysiwyg_6af3fe81d3816",{"variant":555,"border":466,"wysiwyg":5789},"\u003Cp>Hand on heart: how high do you estimate the share of revenue generated by existing customers? And when was the last time you checked? In Europe, statistics show that an existing customer is worth \u003Cstrong>as much as seven new customers\u003C\u002Fstrong> – yes, \u003Cem>SEVEN\u003C\u002Fem>. Furthermore, with license-based software like ours, it is not unrealistic to generate up to \u003Cem>40% of annual revenue from software maintenance\u003C\u002Fem>, which also comes from the existing customer base, even during expansion phases.\u003C\u002Fp>\n\u003Cp>In the battle for market share, which is traditionally fought through new customer acquisition, this fact is often overlooked. The result is unsatisfactory situations like those with mobile provider XY, where the new customer gets the brand-new smartphone as a bonus with a super-attractive tariff, while you, as a long-standing customer – effectively as a reward for your loyalty – are stuck with the old model, pay more, and get less in return.\u003C\u002Fp>\n\u003Cp>It is obvious how little business sense this approach makes, especially since the existing customer is \u003Cstrong>significantly more attractive\u003C\u002Fstrong> than a new one for several other reasons:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>A \u003Cstrong>business relationship\u003C\u002Fstrong> already exists with all contact details.\u003C\u002Fli>\n\u003Cli>You can \u003Cem>contact them with offers without risk of legal warnings\u003C\u002Fem>, and they\u003C\u002Fli>\n\u003Cli>have hopefully already built up \u003Cstrong>trust\u003C\u002Fstrong> in your performance.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Thus, it no longer matters for the purchase whether a provider is listed on \u003Cem>cheap-is-cool.com\u003C\u002Fem> who charges a few euros less. Often the customer doesn’t even search anymore; they already know what you have and \u003Cstrong>simply order\u003C\u002Fstrong> from you. And if, like yours, they have also \u003Cem>installed and integrated software\u003C\u002Fem>, the power of facts helps with customer retention almost automatically.\u003C\u002Fp>\n\u003Ch2 class=\"morebox bh-styleclass-highlight bh-styleclass-highlight2 teasertext\">Use this to your advantage and run periodic EXISTING CUSTOMER CAMPAIGNS.\u003C\u002Fh2>\n\u003Cp>Are you motivated now to give your existing base some attention again?\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Let’s go!\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cem>Here are six important tips\u003C\u002Fem> to keep your existing customers happy in the long term and keep the cash register ringing sustainably:\u003C\u002Fp>\n\u003Ch2>1. Stay on the ball.\u003C\u002Fh2>\n\u003Cp>When it comes to existing customers: \u003Cstrong>proximity is capital\u003C\u002Fstrong>. Put it to work, because just like monetary capital, it loses value if it just sits around. Use every reasonable opportunity to contact your customer: send a \u003Cstrong>newsletter\u003C\u002Fstrong>, an \u003Cem>email\u003C\u002Fem>, call them, or drop by if you are in the area. But maintain a balance – ensure that your \u003Cstrong>information\u003C\u002Fstrong> is \u003Cstrong>targeted\u003C\u002Fstrong> and represents \u003Cstrong>added value\u003C\u002Fstrong> for your customer, not annoying spam. You can read tips on this here.\u003C\u002Fp>\n\u003Cp>Ideal opportunities are topics that are currently dominating the media, such as:\u003C\u002Fp>\n\u003Cp class=\"teasertext\">\u003Cem>Trending topic: GDPR \u002F Deadline May 25, 2018 – What’s in store for WiFi hotspot operators?\u003C\u002Fem>\u003C\u002Fp>\n\u003Ch2>2. Take a coordinated approach.\u003C\u002Fh2>\n\u003Cp>Create an attractive \u003Cstrong>campaign for your topic\u003C\u002Fstrong>. You know the drill: traditionally, you write an email and send it to targeted recipients. Include a so-called \u003Cem>Call to Action\u003C\u002Fem> in the email – an element that allows the customer to \u003Cstrong>react immediately\u003C\u002Fstrong> if interested, to get more information, to arrange a consultation, or even to order right away.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>ATTENTION\u003C\u002Fstrong>: The \u003Cem>Call to Action\u003C\u002Fem> must match the offer. Are you launching a high-priced product that requires explanation? Then it probably makes little sense to place a \u003Cem>“Buy now” button\u003C\u002Fem> at the very top of the email. You might prefer to work with \u003Cem>“Request consultation”\u003C\u002Fem>. If it is an add-on for an existing product with a moderate price, \u003Cem>“Order now”\u003C\u002Fem> can certainly make sense. However, ensure that the button leads to a landing page where the product is \u003Cstrong>offered and ready to order with a fixed price\u003C\u002Fstrong>, because after such a click, few customers will want to dig through confusing shop pages with search filters; they simply expect that you have understood what they are interested in.\u003C\u002Fp>\n\u003Cp>If the sale is not made via the shop but through \u003Cstrong>personal consultation\u003C\u002Fstrong>, it is recommended to link the button with a \u003Cem>mailto link\u003C\u002Fem>. Most word processing programs can do this. Remember to fill in the subject line of the email form descriptively so that you can clearly assign the email to the campaign. Pre-formulate a short request in the text, such as \u003Cstrong>“Yes, I would like to know more about the Privacy Toolkit, please contact me!”\u003C\u002Fstrong>\u003C\u002Fp>\n",{"name":788,"id":5791,"fields":5792},"acf\u002Fmedia_6af3fe81d3aa5",{"width":791,"image":5793},{"id":5794,"title":5795,"filename":5796,"filesize":5797,"url":5798,"link":5799,"alt":5800,"author":799,"description":11,"caption":11,"name":5795,"status":800,"uploaded_to":5801,"date":5802,"modified":5802,"mime_type":1657,"type":803,"subtype":1658,"width":2999,"height":4041,"orientation":806,"sizes":5803},9020,"pexels-jeshootscom-714701","pexels-jeshootscom-714701.jpg",137364,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fpexels-jeshootscom-714701.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002F6-tipps-fuer-mehr-umsatz-mit-bestandskunden\u002Fpexels-jeshootscom-714701\u002F","Arbeitsplatz mit Laptop und Wecker",9019,"2026-09-30 13:23:38",{"thumbnail":5798,"thumbnail-width":808,"thumbnail-height":1712,"medium":5804,"medium-width":811,"medium-height":1714,"medium_large":5805,"medium_large-width":814,"medium_large-height":1716,"large":5806,"large-width":817,"large-height":4046,"1536x1536":5798,"1536x1536-width":2999,"1536x1536-height":4041,"2048x2048":5798,"2048x2048-width":2999,"2048x2048-height":4041,"2600x2600":5798,"2600x2600-width":2999,"2600x2600-height":4041},"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fpexels-jeshootscom-714701-300x200.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fpexels-jeshootscom-714701-768x512.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fpexels-jeshootscom-714701-1024x682.jpg",{"name":552,"id":5808,"fields":5809},"acf\u002Fwysiwyg_6af3fe81d495f",{"variant":555,"border":466,"wysiwyg":5810},"\u003Ch2>3. Don’t waste time.\u003C\u002Fh2>\n\u003Cp>Ideally, you will then have a few responses that explicitly asked for a personal appointment. Process these immediately – because once the customer has made a decision, you should never let this positive moment pass unused.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>PRO TIP from sales practice:\u003C\u002Fstrong> It is amazing how many signals of buying interest are repeatedly overlooked\u002Fignored by sales teams or \u003Cstrong>left sitting\u003C\u002Fstrong> until the customer has \u003Cem>lost interest or bought elsewhere\u003C\u002Fem>. Don’t make this mistake – \u003Cstrong>always respond IMMEDIATELY\u003C\u002Fstrong> to active inquiries – that’s how you stay ahead of the competition!\u003C\u002Fp>\n\u003Ch2>4. Be consistent.\u003C\u002Fh2>\n\u003Cp>And what about all those who \u003Cstrong>didn’t get back to you\u003C\u002Fstrong>? At an appropriate interval, neither too long nor too short (between three and five days is ideal), follow up by phone with \u003Cstrong>all\u003C\u002Fstrong> \u003Cem>recipients who didn’t respond\u003C\u002Fem>. You put a lot of effort into the email and the presentation of the offer; it shouldn’t go to waste. If colleagues joke that two-thirds of the effort is wasted anyway, they just don’t know which third, stay calm. That is nothing more than an excuse for inactivity. You can easily reverse the ratio if you only proceed \u003Cstrong>purposefully and consistently\u003C\u002Fstrong> enough. The right proverb is: \u003Cem>“No pain, no gain!”\u003C\u002Fem>\u003C\u002Fp>\n\u003Ch2>5. Don’t be afraid of emotions.\u003C\u002Fh2>\n\u003Cp>What place do \u003Cstrong>emotions have in digital business\u003C\u002Fstrong>? More than you might think. While a romantic mood is unlikely to arise when talking about the General Data Protection Regulation, a frustrated one might. Nevertheless, you should definitely keep talking – because these are also emotions that help you sell. While your competitor practices supposedly noble restraint “because nobody wants to hear it anymore,” you can rub your hands \u003Cstrong>and write orders\u003C\u002Fstrong>. Because the general level of annoyance ensures that \u003Cem>none of your customers will forget what comes into force on May 25\u003C\u002Fem>. You just need to be there for them when they decide to do something now to avoid fearing negative consequences. Fear, after all, is also an emotion.\u003C\u002Fp>\n\u003Cp class=\"teasertext\">\u003Cstrong>Formulate creatively\u003C\u002Fstrong>, even provocatively or ironically – but in any case, stir up \u003Cstrong>emotions\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Cp>Go all out on this topic, whether on the phone or in the text of the email:\u003C\u002Fp>\n\u003Cp class=\"teasertext\">\u003Cem>The GDPR becomes mandatory from May 25, 2018 – did you know how high the fines are for violations? To what extent are you prepared for May 25? – What if on May 26 some smart aleck comes along and asks what data you store about them, who it is passed on to, and how they can have it deleted? – Do you want to feed data protection lawyers?\u003C\u002Fem>\u003C\u002Fp>\n\u003Ch2>6. Be a consultant and expert for your customers.\u003C\u002Fh2>\n\u003Cp>In the B2B sector in particular, your customer expects expertise from you. Don’t miss any opportunity to shine as a \u003Cstrong>specialist in your field\u003C\u002Fstrong>. This takes work, as you have to research, stay up to date, and always have a good overview. But it’s worth it and it’s also fun: the more you know about your industry and\u002For niche, the more confidently you appear to customers, and the more welcome your visits and offers will be. And all of this will be expressed in a \u003Cstrong>noticeable increase in revenue\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Cp class=\"teasertext\">Therefore, inform yourself comprehensively, observe what the competition is doing, and stand by your customer’s side. Regarding our GDPR topic, there is a good overview \u003Ca title=\"Privacy Toolkit\" target=\"_blank\">here\u003C\u002Fa>.\u003C\u002Fp>\n\u003Cp>With these 6 tips, you should be able to significantly increase the success of your existing customer campaign. Be sure to check this and document the success. This way, you can track successful measures and apply the experience to further actions.\u003C\u002Fp>\n\u003Cp>Here you can find helpful tips on the topic of new customer acquisition:\u003Cbr \u002F>\u003Ca href=\"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fwinning-new-customers-with-cold-calling\u002F\">Hunting for new customers with telephone acquisition\u003C\u002Fa>\u003C\u002Fp>\n",{"quicklinks":511},{"de_DE":5813},{"locale":494,"id":5801,"slug":5814,"post_title":5815,"href":5816},"6-tipps-fuer-mehr-umsatz-mit-bestandskunden","6 Tipps für mehr Umsatz mit Bestandskunden","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002F6-tipps-fuer-mehr-umsatz-mit-bestandskunden\u002F",{"self":5818,"collection":5823,"about":5825,"version-history":5827,"predecessor-version":5830,"wp:attachment":5834,"wp:term":5837,"curies":5840},[5819],{"href":5820,"targetHints":5821},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10966",{"allow":5822},[502],[5824],{"href":569},[5826],{"href":572},[5828],{"count":386,"href":5829},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10966\u002Frevisions",[5831],{"id":5832,"href":5833},10967,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10966\u002Frevisions\u002F10967",[5835],{"href":5836},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10966",[5838],{"taxonomy":585,"embeddable":511,"href":5839},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10966",[5841],{"name":528,"href":529,"templated":511},{"wp:term":5843},[5844],[5845],{"id":545,"link":593,"name":594,"slug":595,"taxonomy":585,"acf":5846,"_links":5847},[],{"self":5848,"collection":5852,"about":5854,"wp:post_type":5856,"curies":5858},[5849],{"href":600,"targetHints":5850},{"allow":5851},[502],[5853],{"href":605},[5855],{"href":608},[5857],{"href":611},[5859],{"name":528,"href":529,"templated":511},{"id":5861,"date":5862,"date_gmt":5862,"guid":5863,"modified":5865,"modified_gmt":5865,"slug":5866,"status":462,"type":461,"link":5867,"title":5868,"content":5870,"excerpt":5871,"featured_media":379,"template":11,"meta":5872,"categories":5873,"class_list":5874,"blocks":5876,"acf":5909,"wpml_current_locale":491,"wpml_translations":5910,"_links":5915,"_embedded":5940},10961,"2018-03-21T15:50:47",{"rendered":5864},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fwifi4eu-moving-forward-at-last\u002F","2026-11-09T15:35:52","wifi4eu-moving-forward-at-last","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fwifi4eu-moving-forward-at-last\u002F",{"rendered":5869},"WiFi4EU: Moving forward at last",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[696],[5875,461,548,474,475,699],"post-10961",[5877,5881,5885],{"name":552,"id":5878,"fields":5879},"acf\u002Fwysiwyg_6af3fe81ddd28",{"variant":555,"border":511,"wysiwyg":5880},"\u003Cp>\u003Cstrong>Are you planning to provide WiFi in public spaces in your municipality? Then you have come to the right place. In 2017, the EU launched a program to provide public spaces with free WiFi. Up to 8,000 municipalities will each receive 15,000 euros in seed capital to set up a hotspot. We reported on this on our blog in October.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>As part of the \u003Cem>EU 2020 Strategy\u003C\u002Fem>, the EU Commission aims to create a digital single market modeled after the USA, Japan, or South Korea. Under the slogan \u003Cstrong>WiFi4EU\u003C\u002Fstrong>, high-speed internet is to be made available in public spaces \u003Cem>down to the smallest village\u003C\u002Fem>. To kickstart this, the EU is awarding grants to selected municipalities. You can find out which municipalities these are \u003Ca title=\"https:\u002F\u002Fec.europa.eu\u002Fdigital-single-market\u002Fen\u002Fnews\u002Flist-eligible-entities-wifi4eus-first-call\" href=\"https:\u002F\u002Fec.europa.eu\u002Fdigital-single-market\u002Fen\u002Fnews\u002Flist-eligible-entities-wifi4eus-first-call\" target=\"_blank\" rel=\"noopener\">here\u003C\u002Fa>. Since March 20, cities and municipalities have been able to register on the \u003Ca title=\"https:\u002F\u002Fwww.wifi4eu.eu\u002F#\u002Fhome\" href=\"https:\u002F\u002Fwww.wifi4eu.eu\u002F#\u002Fhome\" target=\"_blank\" rel=\"noopener\">WiFi4EU website\u003C\u002Fa> and apply during the next call for applications in mid-May. The first vouchers will then be raffled off. \u003Cem>Each voucher has a value of 15,000 euros\u003C\u002Fem>. These can be used to purchase new equipment or upgrade old systems.\u003C\u002Fp>\n\u003Cp>If a municipality receives a voucher, the installation must be completed and the \u003Cem>WiFi hotspot\u003C\u002Fem> must be operational within 18 months. The municipality then bears the \u003Cem>costs for the internet connection, maintenance, and operation for at least three years\u003C\u002Fem>. \u003Cem>Installation companies\u003C\u002Fem> can also register – the list of registered companies will then be published on the internet. Each applicant can entrust a provider of their choice with the installation. The only requirement is that the installation company must also register via the portal.\u003C\u002Fp>\n",{"name":552,"id":5882,"fields":5883},"acf\u002Fwysiwyg_6af3fe81dde7c",{"variant":555,"border":511,"wysiwyg":5884},"\u003Cp>Recipients are selected on a first-come, first-served basis, ensuring that all EU countries receive a minimum number of vouchers (at least 15 vouchers per country will be awarded during the first call for applications).\u003C\u002Fp>\n",{"name":788,"id":5886,"fields":5887},"acf\u002Fmedia_6af3fe81ddec2",{"width":791,"image":5888},{"id":5889,"title":5890,"filename":5891,"filesize":5892,"url":5893,"link":5894,"alt":5895,"author":799,"description":11,"caption":11,"name":5896,"status":800,"uploaded_to":5897,"date":5898,"modified":5898,"mime_type":414,"type":803,"subtype":413,"width":5899,"height":5900,"orientation":806,"sizes":5901},9022,"Wifi4EU_Website","Wifi4EU_Website.png",167666,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FWifi4EU_Website.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fwifi4eu-endlich-geht-es-weiter\u002Fwifi4eu_website\u002F","WiFi4EU Schriftzug auf blauem Hintergrund","wifi4eu_website",9021,"2026-09-30 13:23:42",1906,718,{"thumbnail":5893,"thumbnail-width":808,"thumbnail-height":5902,"medium":5903,"medium-width":811,"medium-height":4017,"medium_large":5904,"medium_large-width":814,"medium_large-height":865,"large":5905,"large-width":817,"large-height":5906,"1536x1536":5907,"1536x1536-width":897,"1536x1536-height":5908,"2048x2048":5893,"2048x2048-width":5899,"2048x2048-height":5900,"2600x2600":5893,"2600x2600-width":5899,"2600x2600-height":5900},57,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FWifi4EU_Website-300x113.png","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FWifi4EU_Website-768x289.png","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FWifi4EU_Website-1024x386.png",386,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FWifi4EU_Website-1536x579.png",579,{"quicklinks":511},{"de_DE":5911},{"locale":494,"id":5897,"slug":5912,"post_title":5913,"href":5914},"wifi4eu-endlich-geht-es-weiter","WiFi4EU: Endlich geht es weiter","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fwifi4eu-endlich-geht-es-weiter\u002F",{"self":5916,"collection":5921,"about":5923,"version-history":5925,"predecessor-version":5928,"wp:attachment":5932,"wp:term":5935,"curies":5938},[5917],{"href":5918,"targetHints":5919},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10961",{"allow":5920},[502],[5922],{"href":569},[5924],{"href":572},[5926],{"count":386,"href":5927},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10961\u002Frevisions",[5929],{"id":5930,"href":5931},10963,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10961\u002Frevisions\u002F10963",[5933],{"href":5934},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10961",[5936],{"taxonomy":585,"embeddable":511,"href":5937},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10961",[5939],{"name":528,"href":529,"templated":511},{"wp:term":5941},[5942],[5943],{"id":696,"link":747,"name":748,"slug":749,"taxonomy":585,"acf":5944,"_links":5945},[],{"self":5946,"collection":5950,"about":5952,"wp:post_type":5954,"curies":5956},[5947],{"href":754,"targetHints":5948},{"allow":5949},[502],[5951],{"href":605},[5953],{"href":608},[5955],{"href":763},[5957],{"name":528,"href":529,"templated":511},{"id":5959,"date":5960,"date_gmt":5960,"guid":5961,"modified":5963,"modified_gmt":5963,"slug":5964,"status":462,"type":461,"link":5965,"title":5966,"content":5968,"excerpt":5969,"featured_media":379,"template":11,"meta":5970,"categories":5971,"class_list":5972,"blocks":5974,"acf":5979,"wpml_current_locale":491,"wpml_translations":5980,"_links":5986,"_embedded":6011},10956,"2018-03-13T15:36:43",{"rendered":5962},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fwhat-does-the-gdpr-mean-for-wifi-hotspots\u002F","2026-11-09T15:35:48","what-does-the-gdpr-mean-for-wifi-hotspots","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fwhat-does-the-gdpr-mean-for-wifi-hotspots\u002F",{"rendered":5967},"What Does the GDPR Mean for WiFi Hotspots?",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[696],[5973,461,548,474,475,699],"post-10956",[5975],{"name":552,"id":5976,"fields":5977},"acf\u002Fwysiwyg_6af3fe81e6026",{"variant":555,"border":466,"wysiwyg":5978},"\u003Cp>German users check their smartphones an average of \u003Cem>214 times a day\u003C\u002Fem>. Even on vacation, in hospitals, at the doctor’s office, in shops, in restaurants, or at the library, they are reluctant to do without them. Those who fail to adapt risk losing customers. However, operators now face new obligations that come into force on \u003Cstrong>May 25, 2018 under the GDPR\u003C\u002Fstrong>. Not only are potential fines higher than before, but penalizing violations is no longer a matter of discretion—it is mandatory.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>What must be considered\u003C\u002Fstrong> in order to remain legally compliant? The login process is crucial, as this is where data is processed. Here are the most important criteria:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cem>Legal basis:\u003C\u002Fem> No data processing without it! For example, if a room is booked with WiFi service, if a customer purchases a WiFi ticket, or if access is part of a club membership, an employment relationship, or university attendance, a legal basis exists for processing the booking data.\u003C\u002Fli>\n\u003Cli>\u003Cem>Transparency and data minimization:\u003C\u002Fem> Only data strictly necessary for the intended use should be processed, and no additional data intended for marketing purposes—especially not without the knowledge of the data subject.\u003C\u002Fli>\n\u003Cli>\u003Cem>Data sharing:\u003C\u002Fem> If data is transferred to third parties, the data subject must be informed and provide consent. Making free WiFi, such as in a spa, conditional on this consent is not permitted. The opt-in, such as for a mailing list of an affiliated cosmetics institute, must be granted independently of this service.\u003C\u002Fli>\n\u003Cli>\u003Cem>Retention periods:\u003C\u002Fem> The customer must be informed how long the data will be stored, and there must be an option to erase, rectify, transfer, or restrict this data upon request. Every operator is well advised not to retain personal customer data longer than necessary or legally required.\u003C\u002Fli>\n\u003Cli>\u003Cem>Privacy policy:\u003C\u002Fem> This is the appropriate medium for an operator to correctly fulfill their information obligation. It must explain in clear, comprehensible language what data is stored, on what legal basis, for how long, and whether it is transferred to third parties. In addition, contact information must be provided.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>\u003Cstrong>With IACBOX\u003C\u002Fstrong>, you are certainly on the safe side regarding data privacy. IACBOX has always provided \u003Cem>data-minimizing and privacy-friendly default settings\u003C\u002Fem> as well as \u003Cem>deletion and anonymization features\u003C\u002Fem>. In addition, end-user privacy notices have now been updated and all login pages have been equipped with information on anonymization and deletion periods. The new add-on \u003Cstrong>Privacy Toolkit module\u003C\u002Fstrong> also offers options to create an individualized \u003Cem>data processing register\u003C\u002Fem> that takes into account specific login methods and database connections, as well as convenient options for \u003Cem>privacy by design\u002Fdefault\u003C\u002Fem> presets, confidentiality and data processing agreements, checks, help texts, and access logging.\u003C\u002Fp>\n\u003Cp>You can find more information about the new Privacy Toolkit module \u003Ca title=\"Privacy Toolkit\" href=\"https:\u002F\u002Fcms.iacbox.com\u002Fdie-box\u002Fmodule\u002F\">here\u003C\u002Fa>.\u003C\u002Fp>\n\u003Cp>This article also appeared in IT-BUSINESS 4.2018.\u003C\u002Fp>\n",{"quicklinks":511},{"de_DE":5981},{"locale":494,"id":5982,"slug":5983,"post_title":5984,"href":5985},9023,"was-bedeutet-die-dsgvo-fuer-wlan-hotspots","Was bedeutet die DSGVO für WLAN-Hotspots?","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fwas-bedeutet-die-dsgvo-fuer-wlan-hotspots\u002F",{"self":5987,"collection":5992,"about":5994,"version-history":5996,"predecessor-version":5999,"wp:attachment":6003,"wp:term":6006,"curies":6009},[5988],{"href":5989,"targetHints":5990},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10956",{"allow":5991},[502],[5993],{"href":569},[5995],{"href":572},[5997],{"count":386,"href":5998},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10956\u002Frevisions",[6000],{"id":6001,"href":6002},10957,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10956\u002Frevisions\u002F10957",[6004],{"href":6005},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10956",[6007],{"taxonomy":585,"embeddable":511,"href":6008},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10956",[6010],{"name":528,"href":529,"templated":511},{"wp:term":6012},[6013],[6014],{"id":696,"link":747,"name":748,"slug":749,"taxonomy":585,"acf":6015,"_links":6016},[],{"self":6017,"collection":6021,"about":6023,"wp:post_type":6025,"curies":6027},[6018],{"href":754,"targetHints":6019},{"allow":6020},[502],[6022],{"href":605},[6024],{"href":608},[6026],{"href":763},[6028],{"name":528,"href":529,"templated":511},{"id":6030,"date":6031,"date_gmt":6031,"guid":6032,"modified":6034,"modified_gmt":6034,"slug":6035,"status":462,"type":461,"link":6036,"title":6037,"content":6039,"excerpt":6040,"featured_media":379,"template":11,"meta":6041,"categories":6042,"class_list":6043,"blocks":6045,"acf":6072,"wpml_current_locale":491,"wpml_translations":6073,"_links":6078,"_embedded":6103},10958,"2018-02-27T13:31:50",{"rendered":6033},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002F6-tips-for-successful-client-acquisition\u002F","2026-11-09T15:35:50","6-tips-for-successful-client-acquisition","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002F6-tips-for-successful-client-acquisition\u002F",{"rendered":6038},"6 Tips for Successful Client Acquisition",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[545],[6044,461,548,474,475,549],"post-10958",[6046,6050,6068],{"name":552,"id":6047,"fields":6048},"acf\u002Fwysiwyg_6af3fe81ea472",{"variant":555,"border":466,"wysiwyg":6049},"\u003Ch3>1. Maintain Your Contact Lists.\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>Build meaningful lists:\u003C\u002Fstrong> Pull out all the stops when it comes to identifying potential clients. A well-maintained lead database will propel your closing rate to unprecedented heights. Do \u003Cem>a bit of homework\u003C\u002Fem> first: online research, engaging via social media, networking at regional events. Collect business cards and plot the addresses on a map—perhaps you can stop by when you are in the area. Do you have a blog or a newsletter subscription option on your website? Provide a mailing list sign-up sheet at your trade fair booth, organize a survey, or run a contest. Many of your competitors let such opportunities slip by: this is your chance!\u003C\u002Fp>\n\u003Cp>Through such initiatives, a relationship is established between you and the recipient, allowing you to ask for their consent to receive information from you.\u003C\u002Fp>\n\u003Cp>But wait: who will provide their email address for mailings just like that? Only someone who feels they will receive something of real value in return.\u003C\u002Fp>\n\u003Cp>Therefore:\u003C\u002Fp>\n\u003Ch2>2. Offer Added Value.\u003C\u002Fh2>\n\u003Cp>\u003Cstrong>Share expertise:\u003C\u002Fstrong> Suppose you want to reach senior living facilities and care homes with your offering. Why not write a blog post about increasingly tech-savvy seniors and their need for WiFi hotspots in care facilities? To do this, call the senior living facilities in your area and ask them a few questions on the topic.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Your advantage:\u003C\u002Fstrong> You find out who is responsible for the internet in these facilities, whether there is already a satisfactory solution or an ongoing need, and you position yourself as an expert. From this vantage point, you can now provide consultation with an established base of trust. However, \u003Cem>always\u003C\u002Fem> do this independently of any immediate intent to buy on the part of your counterpart. There is no need to hide the fact that you sell such services. But only when the consultation itself provides value independent of a purchase—value that is \u003Cem>of genuine interest to your client\u003C\u002Fem>—do you establish the proper legal prerequisites. Your bonus: not only will you avoid being perceived as a nuisance salesperson; you simply aren’t one. You are an expert sharing specialized knowledge.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>PLEASE NOTE:\u003C\u002Fstrong> Your phone call is the first and most critical sales tool in such a campaign. Prepare for it meticulously, as described in \u003Ca title=\"All\" href=\"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fwinning-new-customers-with-cold-calling\u002F\" target=\"_blank\" rel=\"noopener\">Acquiring New Clients via Cold Calling?\u003C\u002Fa>, using all available preliminary information and identifying the \u003Cstrong>correct contact person\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Sales tip:\u003C\u002Fstrong> \u003Cem>Solve a problem—but not right away!\u003C\u002Fem> To avoid being brushed off immediately, your interlocutor must quickly recognize the value of speaking with you. Therefore, avoid using the words \u003Cem>survey\u003C\u002Fem> or \u003Cem>study\u003C\u002Fem> at all costs, as most people do not see any value in them. Consider \u003Cstrong>which problem your product can solve for the client\u003C\u002Fstrong>, and address it directly. In our example, this might sound something like this:\u003C\u002Fp>\n\u003Cp>\u003Cem>“Mr. Müller, my name is XY from Sample Company. I was referred to you because I have a few questions regarding seniors online.\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>\u003Cem>We are currently preparing a blog article about the challenges this trend brings. You will be surprised by what we have discovered. How is this handled at your facility—do you provide internet access for your residents?\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>\u003Cem>How do you ensure that less tech-savvy users can get online independently?”\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>Then let the other person speak, asking specific questions every now and then: \u003Cem>How many residents go online daily? What devices do they use—smartphones, tablets? What do they use it for most: Skype, email, Facebook? What about streaming movies and playing games? How does authentication work; do they log in? What about data protection?\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>Finally, bring up your product, mention that you have a specific, very attractive offering for care homes, and note that the blog post will be published soon. Which email address may you send the link to?\u003C\u002Fp>\n\u003Cp>With that, you have already secured consent to send the client information via email. \u003Cstrong>IMPORTANT\u003C\u002Fstrong>: Record this consent in your call notes, including the date and, if applicable, the time.\u003C\u002Fp>\n\u003Cp>\u003Cspan class=\"morebox bh-styleclass-highlight bh-styleclass-highlight2\">And what about the \u003Cem>solution to the problem\u003C\u002Fem> \u003Cem>and the surprising facts?\u003C\u002Fem> Those are your cliffhanger. If asked about them, refer the caller to the upcoming email\u002Fblog article and celebrate, because you have piqued \u003Cstrong>curiosity\u003C\u002Fstrong> and very likely gained a reader. However, ensure that the email arrives within a reasonable time frame (three days to a maximum of one week).\u003C\u002Fspan>\u003C\u002Fp>\n\u003Cp>Now to the core of your campaign: the email.\u003C\u002Fp>\n\u003Ch3>3. Surprise Them with the Subject Line.\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>Think like your client:\u003C\u002Fstrong> Would you open an email from someone you don’t really know if the subject line reads \u003Cem>“News from system integrator XY”\u003C\u002Fem>? Subjects like “Your requested info” or “Our phone conversation” are also abused far too often by spammers and no longer inspire confidence. Take the time needed to put yourself in your client’s shoes. Reference the topics discussed during your phone call, perhaps as a provocative question, or share a few hard facts straight away:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>3x more seniors online on mobile\u003C\u002Fli>\n\u003Cli>Who says you’re too old for the internet?\u003C\u002Fli>\n\u003Cli>Seniors are happier online\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch3>4. Deliver on a Promise.\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>Not a trick, but a matter of diligence:\u003C\u002Fstrong> As the creator of your campaign, your email must align with your overall client outreach; otherwise, the recipient will hardly remember you. Even so, they will likely have only a vague recollection of your conversation. That is why it is essential to briefly recap what it was about:\u003C\u002Fp>\n\u003Cp>\u003Cem>Dear Mr. Müller,\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>\u003Cem>As \u003Cstrong>promised during our phone call on {DATUM}\u003C\u002Fstrong>, here is the link to our blog article. You will be surprised at how much time seniors spend online using mobile devices today, and how frequently they do so. But do they know enough to avoid unexpected cost traps? What about security—is access regulated and traceable? Naturally, in times like these, this cannot be overlooked, and it comes with a certain degree of responsibility. \u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>\u003Cem>At Sample Company, we have been offering secure, efficient guest WiFi solutions for XY years, which are already in use in numerous senior care facilities and comply with GDPR regulations. Due to current high demand, we are running an attractive special promotion that is ideally suited to your facility. I would be pleased to get in touch with you for a brief, complimentary consultation.\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>Your email could look something like this. Ready to send?\u003C\u002Fp>\n\u003Cp>\u003Cstrong>HOLD ON, not yet! First, you need to take a few steps to increase your chances of being read. It would be an absolute shame if your carefully crafted email were to fall victim to the spam filter.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Ch3>5. Avoid These Two Traps.\u003C\u002Fh3>\n\u003Cp>\u003Cstrong>The spam folder:\u003C\u002Fstrong> You have IT professionals on board—put them to work! Every email is inspected by servers and spam filters to determine whether it belongs in the inbox or the junk folder. Work with your technical team to ensure that your email complies with standardized authentication criteria such as DomainKeys or SPF, preventing it from being filtered out because of technical issues.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Unsolicited advertising:\u003C\u002Fstrong> Cold outreach has become substantially more difficult in recent years, especially in the B2C segment, but also in B2B. Cold emailing (reaching out without an existing customer relationship) is fundamentally prohibited, and marketing phone calls may only be made if the recipient would “presumably” consent because they are receiving information relevant to them.\u003C\u002Fp>\n\u003Cp>For us marketers, this by no means implies abandoning email and telephone as powerful marketing instruments. Rather, it means playing by the rules. We ensure that recipients gladly consent to receiving emails. For the aforementioned blog post on seniors online, you hopefully remembered to obtain \u003Cem>implicit consent\u003C\u002Fem> to send the link once the article was published.\u003C\u002Fp>\n",{"name":788,"id":6051,"fields":6052},"acf\u002Fmedia_6af3fe81ea821",{"width":791,"image":6053},{"id":6054,"title":6055,"filename":6056,"filesize":6057,"url":6058,"link":6059,"alt":6060,"author":799,"description":11,"caption":11,"name":6061,"status":800,"uploaded_to":6062,"date":6063,"modified":6063,"mime_type":1657,"type":803,"subtype":1658,"width":1709,"height":5112,"orientation":806,"sizes":6064},9025,"Time,Timing,Punctual,Schedule,Management,Concept","shutterstock_448523395.jpg",496509,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_448523395.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002F6-tipps-fuer-erfolgreiche-neuakquise\u002Ftimetimingpunctualschedulemanagementconcept\u002F","Schreibtis mit Laptop und Hände, die auf Tastatur tippen, im Vordergrund ein Uhrsymbol","timetimingpunctualschedulemanagementconcept",9024,"2026-09-30 13:23:47",{"thumbnail":6058,"thumbnail-width":808,"thumbnail-height":468,"medium":6065,"medium-width":811,"medium-height":808,"medium_large":6066,"medium_large-width":814,"medium_large-height":6067,"large":6058,"large-width":1709,"large-height":5112,"1536x1536":6058,"1536x1536-width":1709,"1536x1536-height":5112,"2048x2048":6058,"2048x2048-width":1709,"2048x2048-height":5112,"2600x2600":6058,"2600x2600-width":1709,"2600x2600-height":5112},"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_448523395-300x150.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_448523395-768x384.jpg",384,{"name":552,"id":6069,"fields":6070},"acf\u002Fwysiwyg_6af3fe81eba82",{"variant":555,"border":466,"wysiwyg":6071},"\u003Ch2>6. Pay Attention to Timing.\u003C\u002Fh2>\n\u003Cp>\u003Cstrong>Email open rates vary significantly depending on the day of the week\u003C\u002Fstrong>. Timing is therefore a critical success factor for any mailing campaign. While everyday office work is becoming increasingly flexible and mobile, statistics indicate that most emails are still viewed in the \u003Cstrong>morning\u003C\u002Fstrong>. In the B2B sector, the \u003Cem>first half of the week\u003C\u002Fem> is generally considered more effective. Monday, however, tends to perform poorly. Overloaded inboxes mean that unsolicited promotional emails are more likely to end up in the trash than on, say, a \u003Cstrong>Tuesday\u003C\u002Fstrong>. Tuesday boasts the highest open rates, closely followed by \u003Cstrong>Wednesday\u003C\u002Fstrong>. Sending emails on Friday afternoon is a particularly bad idea, as the message will most likely sit unread in the inbox over the weekend and already feel “outdated” by Monday.\u003C\u002Fp>\n\u003Cp>With these \u003Cem>6 tips\u003C\u002Fem>, you have not only set up a \u003Cstrong>legally compliant cold outreach campaign\u003C\u002Fstrong>, but also created valuable material for your \u003Cem>content marketing\u003C\u002Fem>. Publish the article online and share a preview on Facebook, LinkedIn, etc. You can readily repurpose all of this after an appropriate period, updating it as needed. It is remarkable how many new readers can be reached six months or a year down the road. If you also manage to incorporate relevant \u003Cem>buzzwords\u003C\u002Fem> into your blog post, it will help your website climb in search engine rankings.\u003Cbr \u002F>Above all, remember: document everything you do, from the initial phone call to the post-email follow-up. Keep your CRM up to date—every client interaction is another step toward sales success.\u003C\u002Fp>\n",{"quicklinks":511},{"de_DE":6074},{"locale":494,"id":6062,"slug":6075,"post_title":6076,"href":6077},"6-tipps-fuer-erfolgreiche-neuakquise","6 Tipps für erfolgreiche Neuakquise","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002F6-tipps-fuer-erfolgreiche-neuakquise\u002F",{"self":6079,"collection":6084,"about":6086,"version-history":6088,"predecessor-version":6091,"wp:attachment":6095,"wp:term":6098,"curies":6101},[6080],{"href":6081,"targetHints":6082},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10958",{"allow":6083},[502],[6085],{"href":569},[6087],{"href":572},[6089],{"count":386,"href":6090},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10958\u002Frevisions",[6092],{"id":6093,"href":6094},10960,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10958\u002Frevisions\u002F10960",[6096],{"href":6097},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10958",[6099],{"taxonomy":585,"embeddable":511,"href":6100},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10958",[6102],{"name":528,"href":529,"templated":511},{"wp:term":6104},[6105],[6106],{"id":545,"link":593,"name":594,"slug":595,"taxonomy":585,"acf":6107,"_links":6108},[],{"self":6109,"collection":6113,"about":6115,"wp:post_type":6117,"curies":6119},[6110],{"href":600,"targetHints":6111},{"allow":6112},[502],[6114],{"href":605},[6116],{"href":608},[6118],{"href":611},[6120],{"name":528,"href":529,"templated":511},{"id":6122,"date":6123,"date_gmt":6123,"guid":6124,"modified":6126,"modified_gmt":6126,"slug":6127,"status":462,"type":461,"link":6128,"title":6129,"content":6131,"excerpt":6132,"featured_media":379,"template":11,"meta":6133,"categories":6134,"class_list":6135,"blocks":6137,"acf":6163,"wpml_current_locale":491,"wpml_translations":6164,"_links":6169,"_embedded":6194},10944,"2018-02-08T12:23:13",{"rendered":6125},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fredirects-are-quite-simple-arent-they\u002F","2026-11-09T15:34:36","redirects-are-quite-simple-arent-they","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fredirects-are-quite-simple-arent-they\u002F",{"rendered":6130},"Redirects are quite simple, aren’t they?",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[1088],[6136,461,548,474,475,1091],"post-10944",[6138,6142,6159],{"name":552,"id":6139,"fields":6140},"acf\u002Fwysiwyg_6af3fe81f3858",{"variant":555,"border":466,"wysiwyg":6141},"\u003Cp>Nothing seems to work more seamlessly than redirecting a request from one website to another – simply send an \u003Cem>HTTP 302\u003C\u002Fem>, and it’s done. It sounds simple, but like many things in the world of \u003Cem>captive portals\u003C\u002Fem>, it is not quite that easy upon closer inspection. We therefore want to take a closer look at redirects.\u003C\u002Fp>\n\u003Ch2>Why do we actually want to redirect users?\u003C\u002Fh2>\n\u003Cp>The operators of internet access, especially when access is available free of charge, wish to redirect users to any website before or after login. There are many different application examples of why this is desired. Often, the goals are of a marketing or organizational nature, such as the following:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Hotels want to show information about weather, special offers, wellness, gala menus, etc.\u003C\u002Fli>\n\u003Cli>Restaurants, cafes, and pubs want to present their offerings\u003C\u002Fli>\n\u003Cli>Guest portals provide information on possible activities in the surrounding area\u003C\u002Fli>\n\u003Cli>Third-party providers want to display information such as an event calendar\u003C\u002Fli>\n\u003Cli>Advertising content should be shown before login\u003C\u002Fli>\n\u003Cli>… and many others.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Ch2>When is the redirection possible?\u003C\u002Fh2>\n\u003Cp>The operator of a \u003Cem>captive portal\u003C\u002Fem> has two options for redirecting a user:\u003C\u002Fp>\n\u003Cp>1. The user goes online and is then redirected to an external page\u003Cbr \u002F>2. or the user is redirected to the external page while offline and only then taken online.\u003C\u002Fp>\n\u003Cp>Both methods have weaknesses that one should be aware of.\u003C\u002Fp>\n",{"name":788,"id":6143,"fields":6144},"acf\u002Fmedia_6af3fe81f39c2",{"width":791,"image":6145},{"id":6146,"title":6147,"filename":6148,"filesize":6149,"url":6150,"link":6151,"alt":6152,"author":799,"description":11,"caption":11,"name":6153,"status":800,"uploaded_to":6154,"date":6155,"modified":6155,"mime_type":1657,"type":803,"subtype":1658,"width":1709,"height":1710,"orientation":806,"sizes":6156},9027,"Traffic,Sign,On,A,Country,Road,'diverted,Traffic',Directing,Traffic","shutterstock_286870502.jpg",1100112,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_286870502.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fweiterleitungen-sind-doch-ganz-einfach-oder\u002Ftrafficsignonacountryroaddivertedtrafficdirectingtraffic\u002F","Verkehrsschild Umleitung Straße","trafficsignonacountryroaddivertedtrafficdirectingtraffic",9026,"2026-09-30 13:23:50",{"thumbnail":6150,"thumbnail-width":808,"thumbnail-height":1712,"medium":6157,"medium-width":811,"medium-height":1714,"medium_large":6158,"medium_large-width":814,"medium_large-height":1716,"large":6150,"large-width":1709,"large-height":1710,"1536x1536":6150,"1536x1536-width":1709,"1536x1536-height":1710,"2048x2048":6150,"2048x2048-width":1709,"2048x2048-height":1710,"2600x2600":6150,"2600x2600-width":1709,"2600x2600-height":1710},"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_286870502-300x200.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fshutterstock_286870502-768x512.jpg",{"name":552,"id":6160,"fields":6161},"acf\u002Fwysiwyg_6af3fe82004af",{"variant":555,"border":466,"wysiwyg":6162},"\u003Ch2>1. Redirects after login\u003C\u002Fh2>\n\u003Cp>Let’s first look at the most common type of redirect. The guest has logged into the network in whatever way (password, Facebook login, …), and is now authorized to surf the internet. Now the captive portal sends a redirect (HTTP 302). The page appears… but wait… where did the browser go? The \u003Cem>captive browser\u003C\u002Fem> closes immediately on many mobile devices after a successful connection check has been performed. This applies to millions of Android devices. Apple iOS devices leave the captive browsers open and offer a “Close” button. However, since over 50% of all mobile devices are based on Android, redirects after login are therefore not really useful.\u003C\u002Fp>\n\u003Cp>Read more about connection checks in our blog \u003Ca title=\"https:\u002F\u002Fwww.iacbox.com\u002Fde\u002Fblog\u002Fdetail2\u002Fnews\u002Fdetail\u002Fdie-protokoll-luecke-bei-captive-portals\u002F\" href=\"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fthe-protocol-gap-in-captive-portals\u002F\" target=\"_blank\" rel=\"noopener\">The Protocol Gap in Captive Portals\u003C\u002Fa>.\u003C\u002Fp>\n\u003Ch2>2. Redirect before login\u003C\u002Fh2>\n\u003Cp>Since a redirect before login is far more complicated, it is not offered by all captive portals. To enable this redirection method, the system must have a so-called \u003Cem>walled garden function\u003C\u002Fem>, which allows the user to visit a single specific page without full online authorization. On the IACBOX, we call this function \u003Cstrong>freely available\u003C\u002Fstrong> pages. It is based on the whitelisting principle; you enter the desired page(s) there.\u003C\u002Fp>\n\u003Cp>In the past, websites were complete and isolated without linked content from other pages, so all files came unencrypted \u003Cem>from one web server under one domain\u003C\u002Fem>. While it is easy to whitelist a domain, today a typical website is encrypted, has very dynamic content, and a lot of content from third-party servers such as\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Widgets from social platforms (e.g., a Facebook Like button, Twitter feed, …)\u003C\u002Fli>\n\u003Cli>Static files such as fonts and images\u003C\u002Fli>\n\u003Cli>Analysis\u002Ftracking services like Google Analytics\u003C\u002Fli>\n\u003Cli>Advertising opportunities\u003C\u002Fli>\n\u003Cli>and much more\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>This leads to the following problems:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>Large platforms like Google or Facebook respond with an almost infinite number of servers to requests for one and the same domain. For example, a DNS entry like www.google-analytics.com has a very short lifespan of just \u003Cem>three minutes\u003C\u002Fem> before another \u003Cem>IP address\u003C\u002Fem> is delivered. Many server farms also offer more than one IP address per domain, and the user’s device takes any one of them (round-robin). This means that we must allow access to a lot of IP addresses; furthermore, they must be updated regularly.\u003C\u002Fli>\n\u003Cli>For performance reasons, websites with high traffic distribute their content using \u003Cem>CDNs (content delivery networks)\u003C\u002Fem> using the same procedure as just described.\u003C\u002Fli>\n\u003Cli>A good method is \u003Cstrong>whitelisting\u003C\u002Fstrong> of unencrypted pages. However, since more and more pages are delivered encrypted via \u003Cem>HTTPS\u003C\u002Fem>, it is necessary to work with IPs instead of domains. A transparent proxy for TLS traffic can mean problems for non-web traffic.\u003C\u002Fli>\n\u003Cli>If access to large platforms (Google, Facebook, Amazon Cloud, …) is released, access is also granted to large or frequently used parts of the internet.\u003C\u002Fli>\n\u003Cli>An additional problem is dynamic content from third-party platforms: a \u003Cem>walled garden\u003C\u002Fem> must support dynamic resolution of external links, which is difficult to impossible in the era of dynamically generated Javascript websites.\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cdiv class=\"bhNewsliste bhElement\" data-uid=\"4020\" data-linkbtn=\"0\">\n\u003Cdiv class=\"bhElementInner\">\n\u003Cdiv>\n\u003Cdiv id=\"CooNews\">\n\u003Cdiv class=\"clearfix Lightboxgroup\">\n\u003Cdiv class=\"newsdetail\">\n\u003Cdiv class=\"newsdetail_body\">\n\u003Cdiv class=\"newsdetail_content\">\n\u003Cdiv class=\"bhContainer\" data-section=\"groupcontainer\" data-property=\"container\">\n\u003Cdiv class=\"bhText bhElement\" data-uid=\"5727\" data-linkbtn=\"0\">\n\u003Cdiv class=\"bhElementInner\">\n\u003Cdiv class=\"bhTextInner\">\n\u003Cdiv class=\"bh-bodytext\">\n\u003Cp>Viewed this way, the \u003Cem>walled garden function\u003C\u002Fem> is not exactly a stable thing – in any case, nothing that could be called solid.\u003C\u002Fp>\n\u003Ch2>False expectations\u003C\u002Fh2>\n\u003Cp>We hear more and more often from end customers who wonder why redirects do not work the way they imagined. One cannot blame people outside the industry for having false expectations. It surprises us that some companies offering websites that are usually redirected to sell their platforms with the promise that the desired page would appear as soon as the guest has logged in. The reality is different, especially with \u003Cem>Android devices\u003C\u002Fem>, and no one directly involved can change this behavior.\u003C\u002Fp>\n\u003Ch2>Solutions?\u003C\u002Fh2>\n\u003Cp>Providers of captive portals must live with the current status that redirects only work on iOS devices and laptops. And what do we do with the remaining guests? The only thing left is to distribute printed information \u003Cem>at check-in with a link or QR code\u003C\u002Fem> to the guest portal as a handout.\u003C\u002Fp>\n\u003Cp>With the \u003Cstrong>freely available\u003C\u002Fstrong> function, the IACBOX offers the possibility to redirect to desired pages in offline mode before login. However, it mainly depends on the website itself whether permanent access to all external content can be guaranteed.\u003C\u002Fp>\n\u003Cp>Currently, there is no other option but to check each redirect individually and then decide which option is best in each case.\u003C\u002Fp>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n",{"quicklinks":511},{"de_DE":6165},{"locale":494,"id":6154,"slug":6166,"post_title":6167,"href":6168},"weiterleitungen-sind-doch-ganz-einfach-oder","Weiterleitungen sind doch ganz einfach, oder?","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fweiterleitungen-sind-doch-ganz-einfach-oder\u002F",{"self":6170,"collection":6175,"about":6177,"version-history":6179,"predecessor-version":6182,"wp:attachment":6186,"wp:term":6189,"curies":6192},[6171],{"href":6172,"targetHints":6173},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10944",{"allow":6174},[502],[6176],{"href":569},[6178],{"href":572},[6180],{"count":386,"href":6181},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10944\u002Frevisions",[6183],{"id":6184,"href":6185},10946,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10944\u002Frevisions\u002F10946",[6187],{"href":6188},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10944",[6190],{"taxonomy":585,"embeddable":511,"href":6191},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10944",[6193],{"name":528,"href":529,"templated":511},{"wp:term":6195},[6196],[6197],{"id":1088,"link":1133,"name":1134,"slug":1135,"taxonomy":585,"acf":6198,"_links":6199},[],{"self":6200,"collection":6204,"about":6206,"wp:post_type":6208,"curies":6210},[6201],{"href":1140,"targetHints":6202},{"allow":6203},[502],[6205],{"href":605},[6207],{"href":608},[6209],{"href":1149},[6211],{"name":528,"href":529,"templated":511},{"id":6213,"date":6214,"date_gmt":6214,"guid":6215,"modified":6217,"modified_gmt":6217,"slug":6218,"status":462,"type":461,"link":6219,"title":6220,"content":6222,"excerpt":6223,"featured_media":379,"template":11,"meta":6224,"categories":6225,"class_list":6226,"blocks":6228,"acf":6322,"wpml_current_locale":491,"wpml_translations":6323,"_links":6328,"_embedded":6353},10948,"2018-01-31T15:06:56",{"rendered":6216},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fnetwork-basics-dns-and-why-it-makes-our-filter-work-better\u002F","2026-11-09T15:34:38","network-basics-dns-and-why-it-makes-our-filter-work-better","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fnetwork-basics-dns-and-why-it-makes-our-filter-work-better\u002F",{"rendered":6221},"Network basics: DNS and why it makes our filter work better",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[1088],[6227,461,548,474,475,1091],"post-10948",[6229,6233,6253,6257,6273,6277,6297,6301,6318],{"name":552,"id":6230,"fields":6231},"acf\u002Fwysiwyg_6af3fe8208a5f",{"variant":555,"border":466,"wysiwyg":6232},"\u003Cdiv class=\"bhText bhElement\" data-uid=\"5648\" data-linkbtn=\"0\">\n\u003Cdiv class=\"bhElementInner\">\n\u003Cdiv class=\"bhTextInner\">\n\u003Cdiv class=\"bh-bodytext\">\n\u003Cp>We software developers like to use plenty of abbreviations in our field when discussing computer and network topics—sometimes so extensively that the original term disappears from our vocabulary altogether. While we find this language perfectly understandable, it often isn’t suitable for everyday use once we leave the developer office, especially when we want to explain exactly what we did in our latest update. Today we want to do better and shed some light on how differently humans and machines read website addresses: \u003Cem>domains\u003C\u002Fem> and \u003Cem>IP addresses\u003C\u002Fem>.\u003C\u002Fp>\n\u003Ch2>DN… what?\u003C\u002Fh2>\n\u003Cp>DNS stands for \u003Cem>Domain Name Service\u003C\u002Fem>. This service works invisibly in the background, yet it is a key component of the internet and how we use it every day. When we visit a website, we use an address that is easy for us to read and remember, such as www.example.com. For this address to become readable for machines, it must be translated into a numeric Internet Protocol, or IP, address such as 203.0.113.51. Before the browser can retrieve a webpage’s content, this translation of the domain name must take place.\u003C\u002Fp>\n\u003Cp>This is exactly where our newest feature comes in, which we’re excited to introduce today: our brand-new \u003Cstrong>DNS-based web filter\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Ch2>Hold on… is something wrong with the content filter?\u003C\u002Fh2>\n\u003Cp>Our current content filter is based on a \u003Cem>transparent HTTP proxy\u003C\u002Fem>. It works without issue for unencrypted traffic. Recently, however, as you’ve probably noticed, more and more websites are using the secure version of the \u003Cem>Hyper Text Transfer Protocol\u003C\u002Fem>, \u003Cem>HTTPS\u003C\u002Fem>. This means that all communication between the browser and the web server is encrypted via the \u003Cem>TLS protocol\u003C\u002Fem>. As a result, the HTTP proxy can no longer search for unwanted content and therefore cannot block it either—this is where our new DNS filter comes to the rescue.\u003C\u002Fp>\n\u003Cp>Just at the right time, too: in addition to the general trend toward greater security on the web, the \u003Cem>Let’s Encrypt\u003C\u002Fem> initiative—which provides free \u003Cstrong>SSL\u002FTLS certificates\u003C\u002Fstrong>—is also driving more and more sites to switch to HTTPS. \u003Cem>Let’s Encrypt\u003C\u002Fem> has already issued millions of certificates, and as of today (01\u002F2018), 48 million of them are already active online.\u003C\u002Fp>\n\u003Cp>Our chart shows the percentage of encrypted pages (Firefox users). The blue line represents all users and currently stands at around 70%. A significant share of this comes from leading platforms such as Google, Facebook, and others, which are fully encrypted\u003C\u002Fp>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n",{"name":788,"id":6234,"fields":6235},"acf\u002Fmedia_6af3fe8208c37",{"width":791,"image":6236},{"id":6237,"title":6238,"filename":6239,"filesize":6240,"url":6241,"link":6242,"alt":6243,"author":799,"description":11,"caption":11,"name":6238,"status":800,"uploaded_to":6244,"date":6245,"modified":6245,"mime_type":1657,"type":803,"subtype":1658,"width":6246,"height":6247,"orientation":806,"sizes":6248},9029,"firefox_telemetrie","firefox_telemetrie.jpg",44276,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Ffirefox_telemetrie.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fnetzwerk-grundlagen\u002Ffirefox_telemetrie\u002F","Diagramm verschlüsselter Seiten Stand 2018",9028,"2026-09-30 13:23:53",934,432,{"thumbnail":6241,"thumbnail-width":808,"thumbnail-height":6249,"medium":6250,"medium-width":811,"medium-height":2325,"medium_large":6251,"medium_large-width":814,"medium_large-height":6252,"large":6241,"large-width":6246,"large-height":6247,"1536x1536":6241,"1536x1536-width":6246,"1536x1536-height":6247,"2048x2048":6241,"2048x2048-width":6246,"2048x2048-height":6247,"2600x2600":6241,"2600x2600-width":6246,"2600x2600-height":6247},69,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Ffirefox_telemetrie-300x139.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Ffirefox_telemetrie-768x355.jpg",355,{"name":552,"id":6254,"fields":6255},"acf\u002Fwysiwyg_6af3fe820a1de",{"variant":555,"border":466,"wysiwyg":6256},"\u003Ch2>Great, can I start using the DNS filter right away?\u003C\u002Fh2>\n\u003Cp>This new feature is available on any current IACBOX running version 17.2, provided the system has at least 4GB of memory. This is required because the entire filter list is loaded into memory to guarantee the best possible performance.\u003C\u002Fp>\n",{"name":788,"id":6258,"fields":6259},"acf\u002Fmedia_6af3fe820a2dc",{"width":791,"image":6260},{"id":6261,"title":6262,"filename":6263,"filesize":6264,"url":6265,"link":6266,"alt":6267,"author":799,"description":11,"caption":11,"name":6268,"status":800,"uploaded_to":6244,"date":6245,"modified":6245,"mime_type":414,"type":803,"subtype":413,"width":837,"height":3356,"orientation":806,"sizes":6269},9030,"Screenshot_WebAdmin_DNSFilter_DE","Screenshot_WebAdmin_DNSFilter_DE.png",23070,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FScreenshot_WebAdmin_DNSFilter_DE.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fnetzwerk-grundlagen\u002Fscreenshot_webadmin_dnsfilter_de\u002F","Screenshot WebAdmin Webfilter-Einstellungen","screenshot_webadmin_dnsfilter_de",{"thumbnail":6265,"thumbnail-width":808,"thumbnail-height":6270,"medium":6271,"medium-width":811,"medium-height":6272,"medium_large":6265,"medium_large-width":837,"medium_large-height":3356,"large":6265,"large-width":837,"large-height":3356,"1536x1536":6265,"1536x1536-width":837,"1536x1536-height":3356,"2048x2048":6265,"2048x2048-width":837,"2048x2048-height":3356,"2600x2600":6265,"2600x2600-width":837,"2600x2600-height":3356},111,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FScreenshot_WebAdmin_DNSFilter_DE-300x221.png",221,{"name":552,"id":6274,"fields":6275},"acf\u002Fwysiwyg_6af3fe820b39b",{"variant":555,"border":466,"wysiwyg":6276},"\u003Ch2>How does the DNS filter work?\u003C\u002Fh2>\n\u003Cp>Instead of filtering HTTP connections and content, DNS requests for websites on the blacklist are blocked. The DNS filter always works, regardless of which protocol is used to send or receive data.\u003C\u002Fp>\n",{"name":788,"id":6278,"fields":6279},"acf\u002Fmedia_6af3fe820b47d",{"headline":6280,"width":791,"image":6281},"A normal, unfiltered query cycle looks like this",{"id":6282,"title":6283,"filename":6284,"filesize":6285,"url":6286,"link":6287,"alt":6288,"author":799,"description":11,"caption":11,"name":6283,"status":800,"uploaded_to":6244,"date":6289,"modified":6289,"mime_type":414,"type":803,"subtype":413,"width":6290,"height":6291,"orientation":806,"sizes":6292},9031,"dns_badpage","dns_badpage.png",38545,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fdns_badpage.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fnetzwerk-grundlagen\u002Fdns_badpage\u002F","Ungefilterter Abfrage-Zyklus","2026-09-30 13:23:54",780,428,{"thumbnail":6286,"thumbnail-width":808,"thumbnail-height":889,"medium":6293,"medium-width":811,"medium-height":6294,"medium_large":6295,"medium_large-width":814,"medium_large-height":6296,"large":6286,"large-width":6290,"large-height":6291,"1536x1536":6286,"1536x1536-width":6290,"1536x1536-height":6291,"2048x2048":6286,"2048x2048-width":6290,"2048x2048-height":6291,"2600x2600":6286,"2600x2600-width":6290,"2600x2600-height":6291},"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fdns_badpage-300x165.png",165,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fdns_badpage-768x421.png",421,{"name":552,"id":6298,"fields":6299},"acf\u002Fwysiwyg_6af3fe820c30e",{"variant":555,"border":466,"wysiwyg":6300},"\u003Cp>If an entry is found in the blacklist for the requested domain, the DNS filter returns a response indicating that this domain does not exist.\u003C\u002Fp>\n",{"name":788,"id":6302,"fields":6303},"acf\u002Fmedia_6af3fe820c3c5",{"width":791,"image":6304},{"id":6305,"title":6306,"filename":6307,"filesize":6308,"url":6309,"link":6310,"alt":6311,"author":799,"description":11,"caption":11,"name":6306,"status":800,"uploaded_to":6244,"date":6289,"modified":6289,"mime_type":414,"type":803,"subtype":413,"width":6312,"height":6313,"orientation":806,"sizes":6314},9032,"dns_goodpage","dns_goodpage.png",46066,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fdns_goodpage.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fnetzwerk-grundlagen\u002Fdns_goodpage\u002F","Ungefilterter Abfrage-Zyklus 2",699,534,{"thumbnail":6309,"thumbnail-width":808,"thumbnail-height":6315,"medium":6316,"medium-width":811,"medium-height":6317,"medium_large":6309,"medium_large-width":6312,"medium_large-height":6313,"large":6309,"large-width":6312,"large-height":6313,"1536x1536":6309,"1536x1536-width":6312,"1536x1536-height":6313,"2048x2048":6309,"2048x2048-width":6312,"2048x2048-height":6313,"2600x2600":6309,"2600x2600-width":6312,"2600x2600-height":6313},115,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fdns_goodpage-300x229.png",229,{"name":552,"id":6319,"fields":6320},"acf\u002Fwysiwyg_6af3fe820d8ff",{"variant":555,"border":466,"wysiwyg":6321},"\u003Ch2>End-user communication\u003C\u002Fh2>\n\u003Cp>If a user requests a blacklisted page via HTTPS, the browser can only indicate that the page is invalid or unknown. This isn’t particularly transparent and also makes troubleshooting more difficult, for example when a domain has been listed by mistake. To address this drawback, we offer the option to list the last five to 30 domains on the login page (accessible via http:\u002F\u002Flogon.now). This way, anyone can check which domains have been blocked. How many entries are stored and for how long can be configured in the \u003Cem>WebAdmin\u003C\u002Fem> settings. This feature is available both for standard login pages and as a Login API plugin.\u003C\u002Fp>\n\u003Ch2>Anything else?\u003C\u002Fh2>\n\u003Cp>A good filter also needs a whitelist to allow access to sites that\u003C\u002Fp>\n",{"quicklinks":511},{"de_DE":6324},{"locale":494,"id":6244,"slug":6325,"post_title":6326,"href":6327},"netzwerk-grundlagen","Netzwerk Grundlagen: DNS und warum damit unser Filter besser arbeitet","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fnetzwerk-grundlagen\u002F",{"self":6329,"collection":6334,"about":6336,"version-history":6338,"predecessor-version":6341,"wp:attachment":6345,"wp:term":6348,"curies":6351},[6330],{"href":6331,"targetHints":6332},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10948",{"allow":6333},[502],[6335],{"href":569},[6337],{"href":572},[6339],{"count":386,"href":6340},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10948\u002Frevisions",[6342],{"id":6343,"href":6344},10953,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10948\u002Frevisions\u002F10953",[6346],{"href":6347},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10948",[6349],{"taxonomy":585,"embeddable":511,"href":6350},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10948",[6352],{"name":528,"href":529,"templated":511},{"wp:term":6354},[6355],[6356],{"id":1088,"link":1133,"name":1134,"slug":1135,"taxonomy":585,"acf":6357,"_links":6358},[],{"self":6359,"collection":6363,"about":6365,"wp:post_type":6367,"curies":6369},[6360],{"href":1140,"targetHints":6361},{"allow":6362},[502],[6364],{"href":605},[6366],{"href":608},[6368],{"href":1149},[6370],{"name":528,"href":529,"templated":511},{"id":6372,"date":6373,"date_gmt":6373,"guid":6374,"modified":6376,"modified_gmt":6376,"slug":6377,"status":462,"type":461,"link":6378,"title":6379,"content":6381,"excerpt":6382,"featured_media":379,"template":11,"meta":6383,"categories":6384,"class_list":6385,"blocks":6387,"acf":6392,"wpml_current_locale":491,"wpml_translations":6393,"_links":6399,"_embedded":6424},10954,"2017-12-05T14:40:05",{"rendered":6375},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fwinning-new-customers-with-cold-calling\u002F","2026-11-09T15:35:46","winning-new-customers-with-cold-calling","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fwinning-new-customers-with-cold-calling\u002F",{"rendered":6380},"Winning new customers with cold calling?",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[545],[6386,461,548,474,475,549],"post-10954",[6388],{"name":552,"id":6389,"fields":6390},"acf\u002Fwysiwyg_6af3fe8220088",{"variant":555,"border":466,"wysiwyg":6391},"\u003Cp>Cold calling—long regarded as the \u003Cem>supreme discipline\u003C\u002Fem> and an unbeatable \u003Cstrong>tool for qualifying customers\u003C\u002Fstrong>—is an immensely important instrument for acquiring new customers. It presents a number of challenges even for sales professionals, because you have to pick up the phone and speak with complete strangers—people you often cannot even reach easily.\u003C\u002Fp>\n\u003Cp>No wonder most salespeople have respect for it and the temptation is great to outsource this work to the secretariat, an intern, or even a call center. But that is exactly what you should \u003Cstrong>never\u003C\u002Fstrong> do. Why? Because \u003Cem>9 out of the 10 commandments of cold calling\u003C\u002Fem> are: \u003Cstrong>“Perfect preparation is half the battle!”\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>In B2B, with a product that requires explanation, you will have worked through your call list before you have even briefed an external provider or intern sufficiently to handle the conversation reasonably well. But that is not the main benefit. In addition to saving time, there is \u003Cstrong>your greatest asset for sustainable sales success\u003C\u002Fstrong>—the \u003Cem>customer relationship\u003C\u002Fem>.\u003C\u002Fp>\n\u003Ch5>Here are 6 tips for greater success when initiating new customer relationships by phone.\u003C\u002Fh5>\n\u003Ch2>1. Do not prepare well—prepare perfectly!\u003C\u002Fh2>\n\u003Cp>You simply cannot spend too much \u003Cem>time preparing\u003C\u002Fem>. We assume you have already done the address research and provided potential customers with initial information as part of an \u003Cstrong>email campaign\u003C\u002Fstrong>. Now the goal is to contact everyone who received your email within \u003Cem>two to three days\u003C\u002Fem> afterwards. Prepare a contact list. Whether it is an Excel spreadsheet, a sheet of paper, or a target list in a CRM is irrelevant—as long as it allows you to add a few info notes for each customer, a \u003Cstrong>follow-up reminder\u003C\u002Fstrong>, and a \u003Cem>call note\u003C\u002Fem>.\u003C\u002Fp>\n\u003Cp>Now \u003Cstrong>research\u003C\u002Fstrong> each company online. Is there a team page on the website with contacts? Are there references, showcases, or solution portfolios on the site? What does the local press or community newspaper write about your potential customer—are there any special events you could use in the conversation? Now that you know a bit more about the person you will be speaking with, you are more motivated to talk to them, right? Resist the temptation to grab the phone and call right away.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>First, write everything down carefully\u003C\u002Fstrong>. You do not know whether you will get through the first time, and once some time has passed—perhaps after two or three more calls—you may no longer remember what you just researched, and the effort will have been wasted.\u003C\u002Fp>\n\u003Ch4>TIP from sales practice: I like to note down ten contacts, one per page in an A5 notepad. Each contact gets a header with basic info such as name, phone number, and website. I also keep a ballpoint pen and a highlighter handy. Before dialing, I open the website so I can look through additional information (references, service portfolio, etc.) during the call—this helps me more in the conversation than sitting in front of my CRM screen. Afterwards, I write down the content. In the bottom right, I assign a status (more on that in 4) and set a follow-up date. I highlight both, as well as anything agreed, such as “send presentation.” Then it is on to the next call until all ten are done. Five is fine too! And the CRM? There is plenty of time for that later!\u003C\u002Fh4>\n\u003Ch2>2. Set a goal and pursue it.\u003C\u002Fh2>\n\u003Cp>The call list is ready, you have done your research, and now you are ready to start? Not so fast. First, you should clearly remind yourself \u003Cem>why you are making these calls in the first place\u003C\u002Fem>. Your goal must be \u003Cstrong>realistic\u003C\u002Fstrong>. \u003Cstrong>Ultimately, you want to sell\u003C\u002Fstrong>, but you certainly will not sell a product that requires explanation over the phone—\u003Cem>especially not on the first call.\u003C\u002Fem> Hardly anyone will cheer after you introduce yourself and your product and say, “\u003Cem>Great, that is exactly what I need—come by right away.\u003C\u002Fem>” This is also the reason why some salespeople—not a few, believe me—look down on cold calling: they think only about immediate revenue \u003Cstrong>and lose out as a result.\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>If you navigate around this pitfall and make cold calling one of your most important activities, you will have a \u003Cstrong>decisive advantage over around 80% of competitors\u003C\u002Fstrong> and will certainly be rewarded with \u003Cem>greater success\u003C\u002Fem>. You would not believe how many providers of products that require explanation \u003Cem>do not do any active new-customer acquisition—or do not do it themselves\u003C\u002Fem>.\u003C\u002Fp>\n\u003Cp>Put yourself in the other person’s shoes: even if the potential customer has an immediate need, you are still \u003Cem>a complete stranger\u003C\u002Fem> to them. But here and now, in this conversation, you have the chance to change that. Your goal is to \u003Cstrong>build a relationship\u003C\u002Fstrong>. In doing so, you lay the \u003Cem>foundation for future sales success\u003C\u002Fem>—whether short-, medium-, or long-term does not really matter; you simply set the appropriate \u003Cem>follow-up dates\u003C\u002Fem> for each case.\u003C\u002Fp>\n\u003Cp>If you do this consistently, you ensure a \u003Cstrong>steady flow of leads to work on.\u003C\u002Fstrong> Your goal is to get a little closer to the potential customer with each new call until you can ultimately convert them. That may be today, in three months, or in a year—but you never let up and you stay on it. This is where \u003Cstrong>customer qualification\u003C\u002Fstrong> begins—and that is your real goal.\u003C\u002Fp>\n\u003Ch4>TIP from sales practice: Do not worry about calling at an inconvenient time—this happens. One call too many results in a brief rejection that the customer will usually have forgotten half an hour later. One call too few, on the other hand, means the more persistent colleague from Company XY gets the deal. Stay on it—friendly, relaxed, and polite—but always purposeful. That is professional: your counterpart may absolutely notice that you are serious about your offer.\u003C\u002Fh4>\n\u003Ch2>3. Lead the conversation.\u003C\u002Fh2>\n\u003Cp>You finally want to dial? A little patience—an important part of the preparation is still missing: the \u003Cstrong>call script\u003C\u002Fstrong>. After all, you want to take the lead in the conversation and ensure you learn what you need to know. At the same time, you do not want to sound like the annoying student from a market research institute or a pushy directory salesperson. To avoid being brushed off immediately, you must:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>get past the gatekeeper\u003C\u002Fli>\n\u003Cli>capture attention\u003C\u002Fli>\n\u003Cli>deliver your pitch\u003C\u002Fli>\n\u003Cli>keep the conversation open\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>We assume you have researched a contact person who has the \u003Cstrong>authority to purchase your services\u003C\u002Fstrong>; anything else would be a waste of time. If you want to reach such a decision-maker, there is often a hurdle in larger companies: the switchboard, the secretary, etc. The first step to overcoming this is to \u003Cstrong>use the correct name\u003C\u002Fstrong> of the person you want to speak to. Practice before you start—say out loud and confidently: \u003Cem>“This is Hans Müller from Musterfirma. Please put me through to Mayor Huber \u002F Dr. Meier.”\u003C\u002Fem> Be polite, but avoid conditional phrasing so you do not sound uncertain.\u003C\u002Fp>\n\u003Cp>Also prepare yourself for the dreaded question: “What is this about?” To avoid the temptation to introduce your company at the wrong time, prepare sentences that\u003C\u002Fp>\n\u003Cul>\n\u003Cli>contain a complex matter that the secretary likely cannot do anything with: “It is about the EU funding program for Industry 4.0 within the framework of the European Single Market. \u003Cem>Please put me through.\u003C\u002Fem>”\u003C\u002Fli>\n\u003Cli>create the impression that there has already been contact: “It is about an aspect of our email correspondence that I would like to discuss with him. \u003Cem>Please put me through\u003C\u002Fem>.”\u003C\u002Fli>\n\u003Cli>or insist firmly and confidently: “I need to discuss this with him personally. \u003Cem>Please put me through\u003C\u002Fem>.”\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>You may find yourself needing to do some serious soul-searching here. Am I \u003Cstrong>personally convinced\u003C\u002Fstrong> that I am offering the customer something they can actually use? Will they be able to see my call as \u003Cem>useful information\u003C\u002Fem>? The better the preparation, the more \u003Cem>convinced and convincing\u003C\u002Fem> you will be—because the risk is lower that you end up with someone who cannot do anything with your service. \u003Cem>Your own conviction\u003C\u002Fem> and \u003Cem>a bit of sporting spirit\u003C\u002Fem> will help you if your prepared sentences are not enough and you need to add something more.\u003C\u002Fp>\n\u003Cp>Now you have made it. The decision-maker is on the line. Introduce yourself \u003Cem>briefly and to the point\u003C\u002Fem>: \u003Cem>“This is Hans Müller from Musterfirma. Good day, Dr. Meier\u002FMr. Mayor.”\u003C\u002Fem> Now give your counterpart time to respond with a greeting. Then be sure to remember the \u003Cstrong>competency check\u003C\u002Fstrong>. Verify that you are really speaking to the right contact person: “\u003Cem>This is about WiFi access solutions in your in-house network. Am I speaking to the right person?\u003C\u002Fem>” After all, you are offering useful, well-founded information and do not want it to fizzle out in the wrong place.\u003C\u002Fp>\n\u003Cp>You are speaking to the right person? Very good—now you can \u003Cstrong>briefly introduce your company\u003C\u002Fstrong>. Ideally, use a pitch, but in any case keep it short; 40 to 50 seconds should be enough. Do not mention your sent email yet; instead, ask an open question:\u003C\u002Fp>\n\u003Cp>\u003Cem>“Dr. Meier, we at Musterfirma are based in Musterhausen and have been providing secure, efficient solutions for guest WiFi for XY years. Our focus is on the best value for money far and wide. We have information on EU funding for guest and citizen WiFi access that is intended to benefit municipalities like yours. To what extent is this topic relevant for you?”\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>This way, you have asked an open question and provided the reason why you made the call. That builds trust and creates an open atmosphere for discussion.\u003C\u002Fp>\n\u003Ch4>An open question that cannot be answered with a simple yes or no creates good conditions for developing a conversation. When the time comes, listen actively, but never lose sight of your focus: you want customer qualification.\u003C\u002Fh4>\n\u003Ch2>4. Qualify your customer.\u003C\u002Fh2>\n\u003Cp>Now you pursue the actual purpose of your call. Your counterpart answers your question about the \u003Cem>relevance of the topic\u003C\u002Fem>. You \u003Cstrong>listen\u003C\u002Fstrong> and steer the conversation only if it threatens to drift—always polite, relaxed, but firm. If you refer to an email you sent, be prepared for the other person to have \u003Cem>not read it yet or not remember it\u003C\u002Fem>. You can then either offer to \u003Cstrong>go through it with them right away\u003C\u002Fstrong>, give them a brief summary over the phone, or—if that does not work—arrange an appointment to speak again after they have read it.\u003C\u002Fp>\n\u003Cp>In any case, during the conversation you should \u003Cstrong>determine which status\u003C\u002Fstrong> you want to assign to this customer, along with the associated follow-up:\u003C\u002Fp>\n\u003Cp>\u003Cstrong>1.\u003C\u002Fstrong> no need \u002F no interest – [follow-up in 9–12 months]\u003Cbr \u002F>\u003Cstrong>2.\u003C\u002Fstrong> no current need \u002F general interest – [follow-up in 2–6 months or as agreed]\u003Cbr \u002F>\u003Cstrong>3.\u003C\u002Fstrong> current need \u002F interest – [schedule an appointment immediately or follow-up in 1–2 weeks or as agreed]\u003C\u002Fp>\n\u003Cp>There are finer gradations, but these three are essentially sufficient. \u003Cstrong>Always observe and document your conversations with a status\u003C\u002Fstrong>. Over time, you will become more and more routine and will be able to assign the most appropriate and effective argumentation techniques to each of the three statuses, waste less time, and become \u003Cem>increasingly efficient at closing deals\u003C\u002Fem>. Sooner or later, you will become an \u003Cstrong>expert in cold calling\u003C\u002Fstrong>—and it pays off!\u003C\u002Fp>\n\u003Ch4>TIP from sales practice: Many salespeople react with disappointment when the customer is already taken care of and signals no ambition to change providers. They assign no status. In doing so, they lose opportunities. Because an astonishing amount can change in a few months: external circumstances give the topic new relevance, a decision-maker is replaced, the cards are reshuffled. New call, new opportunity—use it!\u003C\u002Fh4>\n\u003Ch2>5. After the call is before the call.\u003C\u002Fh2>\n\u003Cp>You have worked through your call list and qualified all customers. Now it is about not letting \u003Cstrong>follow-up dates\u003C\u002Fstrong>, agreements made, and all the data you collected rot away in a drawer—\u003Cem>time for documentation\u003C\u002Fem>. After a batch of five or ten calls, a change of pace is welcome anyway, so transfer all data and dates securely and neatly into your CRM, an Excel list, your customer file, your calendar, or whatever you use for follow-ups.\u003C\u002Fp>\n\u003Cp>By qualifying, you have significantly improved your \u003Cstrong>time and resource management\u003C\u002Fstrong>. You now know which customers you want to focus on in the short term and what priority you should assign to them. If you stick to this type of prioritization, your sales success will get a powerful boost.\u003C\u002Fp>\n\u003Ch4>Tip from sales practice: Make sure nothing can disappear from view—you worked hard for it. For that very reason, you will also keep all appointments. As a rule, your counterpart will not take your offer more seriously than you do yourself. Set the example of how serious you are.\u003C\u002Fh4>\n\u003Ch2>6. Beloved routine, or: no pain, no gain.\u003C\u002Fh2>\n\u003Cp>An old saying, and an old truth. But that does not mean you cannot make yourself comfortable. \u003Cem>Establish a routine\u003C\u002Fem> and design it so that you feel comfortable with it. Approach new-customer acquisition in general—and details such as getting past the gatekeeper—with a sporting attitude, and also \u003Cstrong>with humor\u003C\u002Fstrong>. It is fun to refine your rhetoric, try out charm offensives, and simply observe how people react to what on the phone. Experiment a little—what could possibly happen?\u003C\u002Fp>\n\u003Cp>And also ensure a \u003Cem>feel-good factor\u003C\u002Fem> at your \u003Cem>workplace\u003C\u002Fem>. For example, I love doodling on a sheet of paper while I am on the phone. I also like quiet music in the background and I am quite intolerant of interruptions. In the past, I liked to sit in the meeting room to make calls, took my laptop with me, hung a note on the door saying “Meeting—do not disturb!” and \u003Cstrong>worked through calls for 90 minutes straight\u003C\u002Fstrong>. My mobile phone was off and my email client closed. These days, I enjoy it more to handle five to ten calls spread throughout the day, each of which my Outlook calendar reminds me of. That happened because many other tasks are on the daily schedule, such as writing scripts. I now almost prefer calling on my mobile and walking around the office—or even out on the terrace.\u003C\u002Fp>\n\u003Cp>Simply observe how your calls are going, what you would like to change, and which disruptive factors should be eliminated. There is a solution for many things. Loud open-plan office? Sound-absorbing partitions. No privacy zone? Perhaps another room can be used, such as the meeting room or the cafeteria outside meal times.\u003C\u002Fp>\n\u003Cp>Whatever it is that you need or that bothers you, do not hesitate to address it. \u003Cstrong>Sales success is the foundation of every healthy company\u003C\u002Fstrong>. Take your needs seriously. Your managers will support you—especially if you promise them that it will increase sales figures.\u003C\u002Fp>\n\u003Cp>With these 6 tips, you should be able to significantly increase the success of your cold calling. Be sure to review this and \u003Cstrong>document the results.\u003C\u002Fstrong> This way, you can track successful measures and apply the experience to further activities.\u003C\u002Fp>\n",{"quicklinks":511},{"de_DE":6394},{"locale":494,"id":6395,"slug":6396,"post_title":6397,"href":6398},9033,"auf-neukundenfang-mit-telefonakquise","Auf Neukundenfang mit Telefonakquise?","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fauf-neukundenfang-mit-telefonakquise\u002F",{"self":6400,"collection":6405,"about":6407,"version-history":6409,"predecessor-version":6412,"wp:attachment":6416,"wp:term":6419,"curies":6422},[6401],{"href":6402,"targetHints":6403},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10954",{"allow":6404},[502],[6406],{"href":569},[6408],{"href":572},[6410],{"count":386,"href":6411},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10954\u002Frevisions",[6413],{"id":6414,"href":6415},10955,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10954\u002Frevisions\u002F10955",[6417],{"href":6418},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10954",[6420],{"taxonomy":585,"embeddable":511,"href":6421},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10954",[6423],{"name":528,"href":529,"templated":511},{"wp:term":6425},[6426],[6427],{"id":545,"link":593,"name":594,"slug":595,"taxonomy":585,"acf":6428,"_links":6429},[],{"self":6430,"collection":6434,"about":6436,"wp:post_type":6438,"curies":6440},[6431],{"href":600,"targetHints":6432},{"allow":6433},[502],[6435],{"href":605},[6437],{"href":608},[6439],{"href":611},[6441],{"name":528,"href":529,"templated":511},{"id":6443,"date":6444,"date_gmt":6444,"guid":6445,"modified":6447,"modified_gmt":6447,"slug":6448,"status":462,"type":461,"link":6449,"title":6450,"content":6452,"excerpt":6453,"featured_media":379,"template":11,"meta":6454,"categories":6455,"class_list":6456,"blocks":6458,"acf":6463,"wpml_current_locale":491,"wpml_translations":6464,"_links":6470,"_embedded":6495},10940,"2017-11-21T10:18:37",{"rendered":6446},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fthe-protocol-gap-in-captive-portals\u002F","2026-11-09T15:34:32","the-protocol-gap-in-captive-portals","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fthe-protocol-gap-in-captive-portals\u002F",{"rendered":6451},"The Protocol Gap in Captive Portals",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[1088],[6457,461,548,474,475,1091],"post-10940",[6459],{"name":552,"id":6460,"fields":6461},"acf\u002Fwysiwyg_6af3fe822515c",{"variant":555,"border":466,"wysiwyg":6462},"\u003Cp>In this series, we would like to highlight the issues that arise in communication between \u003Cstrong>hotspots\u002Fcaptive portals\u003C\u002Fstrong> and \u003Cstrong>end devices\u003C\u002Fstrong>. A layperson might assume that manufacturers of network hardware and operating systems addressed this problem long ago and solved it cleanly with a network protocol, but unfortunately that is a \u003Cem>misconception\u003C\u002Fem>. There is a major gap in the \u003Cem>protocol landscape\u003C\u002Fem>, and the solutions currently in use are better described as workarounds—and not infrequently even as dirty hacks.\u003C\u002Fp>\n\u003Ch2>The Protocol Gap\u003C\u002Fh2>\n\u003Cp>At present, there is no network protocol that a \u003Cem>captive portal\u003C\u002Fem> can use to communicate with the client. The goal is to convey simple information to the end device, such as that a login is required before this network can be used. In the enterprise environment, \u003Cem>802.1x\u003C\u002Fem> can take on this role, but this technology is generally limited to corporate use because, for one thing, it only covers login via username and password and none of the many other scenarios. In addition, many end users—such as hotel guests—are overwhelmed by a \u003Cstrong>WPA2 Enterprise login\u003C\u002Fstrong>, and at that point, online assistance is not possible either.\u003C\u002Fp>\n\u003Ch2>The Redirect Problem\u003C\u002Fh2>\n\u003Cp>Typically, a WiFi user must authenticate, buy a ticket, or simply agree to the terms of use in order to use the network. There are many variants, but that is beside the point—the problem is always the same. The user wants to reach the \u003Cem>login page\u003C\u002Fem> \u003Cem>conveniently\u003C\u002Fem>, without having to perform any special actions on their device. Because there is no standard for this process, \u003Cem>captive portals\u003C\u002Fem> have to perform various, sometimes questionable manipulations of network traffic to provide this functionality.\u003C\u002Fp>\n\u003Cp>A long time ago, users still had to manually open the web browser and visit any unencrypted website (via HTTP); then the captive portal could conveniently redirect the browser to the login page via HTTP response code 302.\u003C\u002Fp>\n\u003Cp>The number of \u003Cem>encrypted websites using TLS is increasing\u003C\u002Fem> and has been for a long time—recently, even sharply. While this is a good thing for the internet and end users, it prevents redirection to the login page. If a guest’s browser opens an encrypted page via HTTPS, it cannot be redirected without warnings. In the early days, this redirection was still done anyway, hoping that the guest would simply click away the \u003Cem>SSL\u002FTLS certificate warning\u003C\u002Fem>. By now, most people—rightly—consider it grossly negligent to train laypeople to behave in a way that could become a serious problem for online banking and online shops.\u003C\u002Fp>\n\u003Cp>In recent years, additional standards have been implemented to complement TLS and make it even more secure (or, in fact, truly secure), including\u003C\u002Fp>\n\u003Cul>\n\u003Cli>HSTS (HTTP Strict Transport Security)\u003C\u002Fli>\n\u003Cli>and HPKP (HTTP Persistent Key Pinning).\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>HSTS is a \u003Cem>trust-on-first-use extension\u003C\u002Fem> that tells the browser that this website should only be accessed via TLS, so TLS stripping cannot be performed (as is unfortunately still the case with STARTTLS for email). HPKP, also trust-on-first-use, provides the browser with a hash value of the certificate, so that no other certificate is permitted—even if it would be valid (e.g., issued by an enterprise firewall including an installed CA on the client).\u003C\u002Fp>\n\u003Cp>These two extensions have the practical effect that the guest can no longer bypass a certificate warning. Without a doubt, this is a good thing for trust in encrypted connections. For these reasons, \u003Cstrong>IACBOX\u003C\u002Fstrong> has not redirected TLS connections to the landing page for quite some time.\u003C\u002Fp>\n\u003Ch2>The Workarounds\u003C\u002Fh2>\n\u003Cp>For several years now, most devices in a guest WiFi network have been mobile devices—so a solution was needed. The two major vendors, Google and Apple, developed a similar workaround. An unencrypted HTTP request is made to a vendor-specific page and, if a redirect (HTTP 302) occurs, a hotspot system is detected and a minimalist browser is opened. This bypasses the problem with encrypted browser start pages and also has the advantage that the user does not have to open the browser manually to see the login page. However, this feature also introduces a \u003Cem>\u003Ca title=\"https:\u002F\u002Fwww.iacbox.com\u002Fde\u002Fprodukte\u002Fprivacy-toolkit\u002F\" href=\"https:\u002F\u002Fcms.iacbox.com\u002Fdie-box\u002Fmodule\u002F\" target=\"_blank\" rel=\"noopener\">privacy\u003C\u002Fa> issue\u003C\u002Fem>—but that is another story.\u003C\u002Fp>\n\u003Cp>Not only mobile devices, but also operating systems such as Windows from version 8 onwards, or browsers such as current versions of Firefox and Google Chrome, perform this so-called \u003Cstrong>connectivity check\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Cp>On the one hand, the connectivity check was a lifesaver for the difficult relationship between users and \u003Cem>captive portals\u003C\u002Fem>, but the different approaches and, in some cases, undocumented internal states still make the process fragile.\u003C\u002Fp>\n\u003Ch2>WISPr\u003C\u002Fh2>\n\u003Cp>Then there is \u003Cstrong>WISPr\u003C\u002Fstrong>, which is actually intended to facilitate roaming between 3\u002F4G and WiFi networks. Among other things, this protocol defines an XML interface over HTTPS through which the end device receives the information that it is behind a captive portal and what the URL for the landing page is. For Apple devices, this response is required for the \u003Cem>captive browser\u003C\u002Fem> to open. Android and Windows from version 8 onwards also support \u003Cstrong>WISPr\u003C\u002Fstrong>, but their connectivity check works without it as well. However, WISPr does not solve the underlying problem either, because the end device must already make this request to the \u003Cem>captive portal\u003C\u002Fem> (its gateway).\u003C\u002Fp>\n\u003Ch2>A real solution is needed\u003C\u002Fh2>\n\u003Cp>A glimmer of hope on the horizon is the new \u003Cstrong>IETF working group capport\u003C\u002Fstrong> [\u003Ca title=\"https:\u002F\u002Fdatatracker.ietf.org\u002Fwg\u002Fcapport\u002Fabout\u002F\" href=\"https:\u002F\u002Fdatatracker.ietf.org\u002Fwg\u002Fcapport\u002Fabout\u002F\" target=\"_blank\" rel=\"noopener\">https:\u002F\u002Fdatatracker.ietf.org\u002Fwg\u002Fcapport\u002Fabout\u002F\u003C\u002Fa>], which is working on new protocols, extensions to existing protocols, and interfaces that allow end devices to communicate with a \u003Cem>captive portal\u003C\u002Fem> in a standardized way. In this blog series, we will take a closer look at the current developments of this working group.\u003C\u002Fp>\n\u003Cp>A small but important step has already been taken—the RFC 7710 standard [\u003Ca title=\"https:\u002F\u002Ftools.ietf.orf\u002Fhtml\u002Frfc7710\" href=\"https:\u002F\u002Ftools.ietf.orf\u002Fhtml\u002Frfc7710\" target=\"_blank\" rel=\"noopener\">https:\u002F\u002Ftools.ietf.orf\u002Fhtml\u002Frfc7710\u003C\u002Fa>], which defines a DHCP option for IPv4 and IPv6 that sends a URL for a landing page to the client. \u003Cstrong>IACBOX\u003C\u002Fstrong> has supported this option since early 2016, but unfortunately we have not yet found any devices that actually honor it.\u003C\u002Fp>\n\u003Cp>This also reveals the real problem—\u003Cem>without implementation of the standards by operating system vendors\u003C\u002Fem>, nothing will change in the current situation.\u003C\u002Fp>\n\u003Cp>Read the second part of the series here: Current status of the capport RFC.\u003C\u002Fp>\n",{"quicklinks":511},{"de_DE":6465},{"locale":494,"id":6466,"slug":6467,"post_title":6468,"href":6469},9034,"die-protokoll-luecke-bei-captive-portals","Die Protokoll-Lücke bei Captive Portals","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fdie-protokoll-luecke-bei-captive-portals\u002F",{"self":6471,"collection":6476,"about":6478,"version-history":6480,"predecessor-version":6483,"wp:attachment":6487,"wp:term":6490,"curies":6493},[6472],{"href":6473,"targetHints":6474},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10940",{"allow":6475},[502],[6477],{"href":569},[6479],{"href":572},[6481],{"count":386,"href":6482},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10940\u002Frevisions",[6484],{"id":6485,"href":6486},10941,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10940\u002Frevisions\u002F10941",[6488],{"href":6489},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10940",[6491],{"taxonomy":585,"embeddable":511,"href":6492},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10940",[6494],{"name":528,"href":529,"templated":511},{"wp:term":6496},[6497],[6498],{"id":1088,"link":1133,"name":1134,"slug":1135,"taxonomy":585,"acf":6499,"_links":6500},[],{"self":6501,"collection":6505,"about":6507,"wp:post_type":6509,"curies":6511},[6502],{"href":1140,"targetHints":6503},{"allow":6504},[502],[6506],{"href":605},[6508],{"href":608},[6510],{"href":1149},[6512],{"name":528,"href":529,"templated":511},{"id":6514,"date":6515,"date_gmt":6515,"guid":6516,"modified":6518,"modified_gmt":6518,"slug":6519,"status":462,"type":461,"link":6520,"title":6521,"content":6523,"excerpt":6524,"featured_media":379,"template":11,"meta":6525,"categories":6526,"class_list":6527,"blocks":6529,"acf":6543,"wpml_current_locale":491,"wpml_translations":6544,"_links":6550,"_embedded":6575},10942,"2017-11-14T10:18:03",{"rendered":6517},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fonce-upon-a-time-in-the-alps-then-it-set-out-and-conquered-the-world\u002F","2026-11-09T15:34:34","once-upon-a-time-in-the-alps-then-it-set-out-and-conquered-the-world","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fonce-upon-a-time-in-the-alps-then-it-set-out-and-conquered-the-world\u002F",{"rendered":6522},"Once upon a time in the Alps. Then it set out and conquered the world.",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[696],[6528,461,548,474,475,699],"post-10942",[6530,6534,6539],{"name":552,"id":6531,"fields":6532},"acf\u002Fwysiwyg_6af3fe8229c44",{"variant":555,"border":466,"wysiwyg":6533},"\u003Cp>It is the year 2002. Guest WiFi is still in its infancy, and both administrators and providers of such networks—often hotels with business travellers as customers—are confronted with new problems almost daily: excessive data usage, hefty additional charges, bandwidth bottlenecks, and access issues with fixed IP addresses, to name just a few.\u003C\u002Fp>\n\u003Ch2>The spark of an idea\u003C\u002Fh2>\n\u003Cp>So when, on a Friday in May, a handful of network engineers toast the end of a long working week in a bar in Landeck, these topics dominate their shop talk. The most brilliant mind among them, \u003Cem>Asteas\u003C\u002Fem> mastermind Anton Strobl, strongly disagrees when someone eventually claims these problems cannot possibly be solved in an \u003Cem>engine\u003C\u002Fem>. Again and again, he sketches out how it could work—until one of his opponents throws down the proverbial gauntlet: “You’ll never get THAT running!”\u003C\u002Fp>\n\u003Ch2>The ingenious tinkerer\u003C\u002Fh2>\n\u003Cp>Anton Strobl accepted the challenge. After all, he had been shaped by network engineering over two and a half decades among mainframes and server farms at Austria’s largest banking group. If not him, then who? So on Saturday at 8:00 AM, he sat down in front of the screen and did not leave until he had finished programming the \u003Cstrong>plug & play engine\u003C\u002Fstrong> idea that had been born overnight. By Sunday at 4:00 AM, it was done—the \u003Cem>engine\u003C\u002Fem> was running. The \u003Cstrong>IACBOX\u003C\u002Fstrong> was born. Less than a year later, in May 2003, it was already set to win its first innovation award.\u003C\u002Fp>\n\u003Ch2>The visionary market strategist\u003C\u002Fh2>\n\u003Cp>The local IT pioneers Fabian Ruetz and Martin Wille (Agonet GmbH) proved to be trend scouts and, with the \u003Cstrong>IACBOX\u003C\u002Fstrong> —just under two months after its birth—won a project at a hotel in Ischgl. This made it clear just how precisely the market’s needs had been met. Anton Strobl’s kindred partner and \u003Cem>Asteas\u003C\u002Fem>Managing Director Andreas Eckhart immediately recognised that his moment had come. In addition to profound network engineering expertise, he has an exceptional natural talent for marketing and sales topics, as well as a communicative nature that \u003Cstrong>IACBOX\u003C\u002Fstrong> led the company unerringly onto the road to success: Less than a year after the first licensing, the cooperation with a very important partner, Siemens AG Austria, began to take shape. With Siemens and thanks to continuous further development that implemented specific customer-group needs promptly and brilliantly, the \u003Cstrong>IACBOX\u003C\u002Fstrong> also gained a foothold beyond the hotel and hospitality industry: the first hospitals came on board with the HiMed interface. Municipalities and other public institutions, financial institutions and educational providers, as well as industrial and manufacturing companies followed.\u003C\u002Fp>\n\u003Ch2>IACBOX conquers the world\u003C\u002Fh2>\n\u003Cp>From then on, things moved fast: With an unwavering focus on what matters and a remarkable knack for choosing strategic partners, Andreas Eckhart sent the box on a world tour: in 2004, the first one went online in Germany, and then it broke beyond the borders of the German-speaking region. In 2009, the first license went to Dubai; with Club Robinson, TUI Blue and the TUI cruise ships, more and more holiday destinations appeared on the \u003Cstrong>IACBOX\u003C\u002Fstrong> map. The leap into international markets had been made. As in the original market, the hospitality sector came on board first, followed by hospital operators and the enterprise sector.\u003C\u002Fp>\n",{"name":6535,"id":6536,"fields":6537},"acf\u002Fquote","acf\u002Fzitat_6af3fe8229db0",{"quote":6538},"“IACBOX is the most elegant way to provide people or things with convenient, legally compliant and secure Internet access via WiFi. It gives the provider control over access, times, areas, content and data volumes; the guest convenience and service; and the corporate network security and protection. Consistent for 15 years, future-proof, and today more relevant than ever.”",{"name":552,"id":6540,"fields":6541},"acf\u002Fwysiwyg_6af3fe8229dc4",{"variant":555,"border":466,"wysiwyg":6542},"\u003Cp>Today, the \u003Cstrong>IACBOX\u003C\u002Fstrong> is far more than the former prototype. Fifteen years of development have turned it into an intelligent network gateway with a fully functional WiFi hotspot solution that may not outperform the industry giants in every respect, but easily outshines them in many ways. With around 5,000 active systems, it is represented in over 40 countries worldwide and, with the best price-performance ratio on the market, is an ideal partner for mid-sized companies. Thanks to its deliberately maintained hardware independence, lean company structures and the system’s inherent flexibility, customer and partner requirements can be addressed and market demands responded to quickly and effectively.\u003C\u002Fp>\n\u003Ch2>A partner you can rely on\u003C\u002Fh2>\n\u003Cp>Compared to the industry giants, \u003Cem>Asteas\u003C\u002Fem> stands out not only for its price-performance ratio, but also for the immediate availability of German-language support, fast and flexible adaptation to new legal, system or market requirements, and especially for its closeness to customers. The tech team is known far and wide for excellent support and is constantly working on improving and expanding functions, safeguarding quality, and, in general, the security and legal compliance of the entire product. \u003Cem>Asteas\u003C\u002Fem> sees it as its responsibility to offer the \u003Cstrong>IACBOX\u003C\u002Fstrong> as a future-proof, reliable solution. Thanks to upgradeable license packages, the solution grows as the customer grows. It is the declared goal of the two masterminds at \u003Cem>Asteas\u003C\u002Fem> to build a lasting, sustainable relationship with customers and partners. The best proof that this strategy works is the \u003Cstrong>IACBOX\u003C\u002Fstrong> users from the very beginning, who have remained loyal to the company to this day.\u003C\u002Fp>\n\u003Cp>Partners with \u003Cstrong>IACBOX\u003C\u002Fstrong> in their portfolio are important allies along the way, share in the success, find attractive conditions and, depending on the use case, scalable prospects, and receive the best possible support. A sales and marketing team supports the sales partners and works diligently on the further development of international markets.\u003C\u002Fp>\n\u003Ch2>How did things continue in the German-speaking region?\u003C\u002Fh2>\n\u003Cp>Here, Andreas Eckhart once again demonstrated an unerring instinct and found the perfectly matching sales partners in each case. The distribution cooperation concluded with \u003Cem>Infinigate\u003C\u002Fem> in 2015 is certainly another milestone in this success story. The team responsible for sales was quickly fully convinced by the product and did outstanding work day after day, giving distribution in Germany a strong boost in growth.\u003C\u002Fp>\n\u003Ch2>Excellent prospects for future success\u003C\u002Fh2>\n\u003Cp>Continuous development is a core task at \u003Cem>Asteas\u003C\u002Fem>. The ideas never run out, because the market keeps setting the agenda. Data traffic in networks is growing exponentially—online anyway, but offline as well. The Internet of Things brings new security challenges, and although bandwidth expansion is being promoted and pushed by policymakers and interest groups, it remains questionable whether the supply of technology can keep pace and grow as quickly as demand. As a result, bandwidth management will continue to grow in importance.\u003C\u002Fp>\n\u003Cp>No matter what happens in the world of connected people, things and processes, you can rely on \u003Cem>Asteas\u003C\u002Fem>. We will stay on it and upgrade the \u003Cstrong>IACBOX\u003C\u002Fstrong> so that our customers are always on the safe side and our product reflects the latest state of the art. Our partners also contribute to this time and again by sharing their experiences and giving us feedback from day-to-day work. We would like to take this opportunity to thank our partners from the very beginning. They were and are our loyal allies for greater functionality, security and legal compliance in the world of WiFi access.\u003C\u002Fp>\n",{"quicklinks":511},{"de_DE":6545},{"locale":494,"id":6546,"slug":6547,"post_title":6548,"href":6549},9035,"es-war-einmal","Es war einmal in den Alpen. Dann zog es aus und eroberte die Welt.","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fes-war-einmal\u002F",{"self":6551,"collection":6556,"about":6558,"version-history":6560,"predecessor-version":6563,"wp:attachment":6567,"wp:term":6570,"curies":6573},[6552],{"href":6553,"targetHints":6554},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10942",{"allow":6555},[502],[6557],{"href":569},[6559],{"href":572},[6561],{"count":386,"href":6562},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10942\u002Frevisions",[6564],{"id":6565,"href":6566},10943,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10942\u002Frevisions\u002F10943",[6568],{"href":6569},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10942",[6571],{"taxonomy":585,"embeddable":511,"href":6572},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10942",[6574],{"name":528,"href":529,"templated":511},{"wp:term":6576},[6577],[6578],{"id":696,"link":747,"name":748,"slug":749,"taxonomy":585,"acf":6579,"_links":6580},[],{"self":6581,"collection":6585,"about":6587,"wp:post_type":6589,"curies":6591},[6582],{"href":754,"targetHints":6583},{"allow":6584},[502],[6586],{"href":605},[6588],{"href":608},[6590],{"href":763},[6592],{"name":528,"href":529,"templated":511},{"id":6594,"date":6595,"date_gmt":6595,"guid":6596,"modified":6598,"modified_gmt":6598,"slug":6599,"status":462,"type":461,"link":6600,"title":6601,"content":6603,"excerpt":6604,"featured_media":379,"template":11,"meta":6605,"categories":6606,"class_list":6607,"blocks":6609,"acf":6614,"wpml_current_locale":491,"wpml_translations":6615,"_links":6621,"_embedded":6646},10938,"2017-11-02T10:17:16",{"rendered":6597},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fnow-available-iacbox-17-2\u002F","2026-11-09T15:34:30","now-available-iacbox-17-2","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fnow-available-iacbox-17-2\u002F",{"rendered":6602},"Now available: IACBOX 17.2",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[1088],[6608,461,548,474,475,1091],"post-10938",[6610],{"name":552,"id":6611,"fields":6612},"acf\u002Fwysiwyg_6af3fe82318c4",{"variant":555,"border":466,"wysiwyg":6613},"\u003Cp>The time has come – our development team has returned from the depths of the base system and proudly reports that IACBOX V17.2 is here.\u003C\u002Fp>\n",{"quicklinks":511},{"de_DE":6616},{"locale":494,"id":6617,"slug":6618,"post_title":6619,"href":6620},9036,"jetzt-verfuegbar-iacbox-17-2","Jetzt verfügbar: IACBOX 17.2","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fjetzt-verfuegbar-iacbox-17-2\u002F",{"self":6622,"collection":6627,"about":6629,"version-history":6631,"predecessor-version":6634,"wp:attachment":6638,"wp:term":6641,"curies":6644},[6623],{"href":6624,"targetHints":6625},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10938",{"allow":6626},[502],[6628],{"href":569},[6630],{"href":572},[6632],{"count":386,"href":6633},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10938\u002Frevisions",[6635],{"id":6636,"href":6637},10939,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10938\u002Frevisions\u002F10939",[6639],{"href":6640},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10938",[6642],{"taxonomy":585,"embeddable":511,"href":6643},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10938",[6645],{"name":528,"href":529,"templated":511},{"wp:term":6647},[6648],[6649],{"id":1088,"link":1133,"name":1134,"slug":1135,"taxonomy":585,"acf":6650,"_links":6651},[],{"self":6652,"collection":6656,"about":6658,"wp:post_type":6660,"curies":6662},[6653],{"href":1140,"targetHints":6654},{"allow":6655},[502],[6657],{"href":605},[6659],{"href":608},[6661],{"href":1149},[6663],{"name":528,"href":529,"templated":511},{"id":6665,"date":6666,"date_gmt":6666,"guid":6667,"modified":6669,"modified_gmt":6669,"slug":6670,"status":462,"type":461,"link":6671,"title":6672,"content":6674,"excerpt":6675,"featured_media":379,"template":11,"meta":6676,"categories":6677,"class_list":6678,"blocks":6680,"acf":6707,"wpml_current_locale":491,"wpml_translations":6708,"_links":6713,"_embedded":6738},10932,"2017-10-18T10:14:26",{"rendered":6668},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002F6-tips-for-generating-more-leads-from-mailing-campaigns\u002F","2026-11-09T15:34:26","6-tips-for-generating-more-leads-from-mailing-campaigns","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002F6-tips-for-generating-more-leads-from-mailing-campaigns\u002F",{"rendered":6673},"6 Tips for Generating More Leads from Mailing Campaigns",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[545],[6679,461,548,474,475,549],"post-10932",[6681,6685,6703],{"name":552,"id":6682,"fields":6683},"acf\u002Fwysiwyg_6af3fe8235e66",{"variant":555,"border":466,"wysiwyg":6684},"\u003Cp>E-mailings are a cost-effective, \u003Cem>important, and highly effective tool\u003C\u002Fem> for acquiring new customers and maintaining your existing customer base. Although a significant amount of junk mail arrives in electronic inboxes every day, email remains one of the most important communication channels. But why is it that one email is read and receives a response, while a hundred others are deleted unread or marked as junk?\u003C\u002Fp>\n\u003Cp>Here are six of the most important steps you can take to improve your response rate.\u003C\u002Fp>\n\u003Ch2>1. Become a Trend Scout\u003C\u002Fh2>\n\u003Cp>In every industry, there are always buzzwords and \u003Cstrong>trending topics\u003C\u002Fstrong> that receive a high level of public attention. Whether it is media hype, staged by lobbyists, promoted by competitors, or brought into focus by changes in legislation, it doesn’t really matter. Much more important is the \u003Cstrong>energy\u003C\u002Fstrong> that is already there, which you don’t have to generate yourself, but can \u003Cstrong>simply utilize\u003C\u002Fstrong> – ride the wave.\u003C\u002Fp>\n\u003Ch4>\u003Cem>For example, currently:\u003C\u002Fem>\u003C\u002Fh4>\n\u003Ch5>Trending topic: Digitalization in the EU \u002F Digital Single Market \u002F Wifi4EU\u003C\u002Fh5>\n\u003Ch2>2. Never underestimate the subject line\u003C\u002Fh2>\n\u003Cp>Do you enjoy writing subject lines? Most marketers don’t – and that is exactly your opportunity! If you dedicate time and creativity to it, \u003Cstrong>you already distinguish yourself from the majority of your competitors\u003C\u002Fstrong> – giving you a significant advantage.\u003C\u002Fp>\n\u003Cp>Headlines and subject lines are crucial text elements – they determine whether your mailing is \u003Cstrong>read or deleted\u003C\u002Fstrong>. Therefore, beware of banalities like “Important Info” or “News from XY.”\u003C\u002Fp>\n\u003Cp>Instead, \u003Cstrong>formulate creatively\u003C\u002Fstrong>, ask questions, be provocative, or even make jokes within the bounds of good taste – but in any case, rely on the \u003Cstrong>reader’s curiosity\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Ch4>\u003Cem>Examples for our trending topic:\u003C\u002Fem>\u003C\u002Fh4>\n\u003Ch5>Are your citizens offline? – EU money: for you too? – EU pays for WiFi in [Place Name]\u003C\u002Fh5>\n\u003Ch4>\u003Cem>The same applies to headlines \u002F bullet points:\u003C\u002Fem>\u003C\u002Fh4>\n\u003Cp>\u003Cstrong>Germany \u002F Austria has catching up to do: WiFi hotspots too few and far between\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>WiFi: Often faster and more stable than mobile networks\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>WiFi hotspot as a public service – now with EU funding\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>New funding for WiFi infrastructure – are you in?\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Ch2>3. Target Customers Specifically\u003C\u002Fh2>\n\u003Cp>You have surely experienced this: you receive offers to marry Eastern European women, but you are a woman yourself and also happily married. Or you are offered medication for menstrual cramps, even though you are a man.\u003C\u002Fp>\n\u003Cp>What is commonplace in the consumer market happens far too often in the B2B sector: offers are \u003Cstrong>shot aimlessly into the void\u003C\u002Fstrong>, even though it would not be difficult to research that an internet marketing agency does not need SEO help for its own website.\u003C\u002Fp>\n\u003Cp>The most important and sustainable \u003Cem>success factor in the B2B sector\u003C\u002Fem>, and even more so in the field of services and value-added services, is a \u003Cstrong>good customer relationship\u003C\u002Fstrong>. In marketing, everything revolves around consistently working on \u003Cem>building and expanding the relationship\u003C\u002Fem>. A good start is to get to know your customer as well as possible. Therefore, \u003Cstrong>research thoroughly online\u003C\u002Fstrong> to identify which customers might have a need for the services offered.\u003C\u002Fp>\n\u003Cp>\u003Cem>Segment the addresses accordingly\u003C\u002Fem> and send \u003Cstrong>targeted information\u003C\u002Fstrong>. If possible, personalize the salutation. You make the approach \u003Cstrong>personal\u003C\u002Fstrong> and \u003Cstrong>engaging\u003C\u002Fstrong>, showing that you are serious about your offer.\u003C\u002Fp>\n\u003Cp>Most word processing programs have been able to do this effortlessly for a long time, yet many providers limit themselves to a generic “Dear Customer…”. But not you. You ensure that the offer is at least theoretically interesting, and you also present yourself as a \u003Cem>partner\u003C\u002Fem> for whom the customer is not just a number.\u003C\u002Fp>\n\u003Cp>If the customer is already supplied elsewhere or has no interest for other reasons, that is not a problem. At the very least, they will notice that you took the time to understand them and their industry. Perhaps they will \u003Cem>remember you at another time\u003C\u002Fem>, and that time can come at any moment. Renovations, extensions, new buildings, a falling out with a previous partner, a new requirement that the predecessor cannot cover – if you stay close to the customer, \u003Cstrong>it will pay off for you\u003C\u002Fstrong> sooner or later.\u003C\u002Fp>\n",{"name":788,"id":6686,"fields":6687},"acf\u002Fmedia_6af3fe8236109",{"width":791,"image":6688},{"id":6689,"title":6690,"filename":6691,"filesize":6692,"url":6693,"link":6694,"alt":6695,"author":799,"description":11,"caption":11,"name":6690,"status":800,"uploaded_to":6696,"date":6697,"modified":6697,"mime_type":1657,"type":803,"subtype":1658,"width":3000,"height":2999,"orientation":806,"sizes":6698},9038,"pexels-torsten-dettlaff-193003-1","pexels-torsten-dettlaff-193003-1.jpg",277952,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fpexels-torsten-dettlaff-193003-1.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002F6-tipps-fuer-mehr-leads-aus-mailing-aktionen\u002Fpexels-torsten-dettlaff-193003-1\u002F","Symbolbild Mail",9037,"2026-09-30 13:24:02",{"thumbnail":6693,"thumbnail-width":808,"thumbnail-height":1712,"medium":6699,"medium-width":811,"medium-height":1714,"medium_large":6700,"medium_large-width":814,"medium_large-height":1716,"large":6701,"large-width":817,"large-height":3006,"1536x1536":6702,"1536x1536-width":897,"1536x1536-height":817,"2048x2048":6693,"2048x2048-width":3000,"2048x2048-height":2999,"2600x2600":6693,"2600x2600-width":3000,"2600x2600-height":2999},"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fpexels-torsten-dettlaff-193003-1-300x200.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fpexels-torsten-dettlaff-193003-1-768x512.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fpexels-torsten-dettlaff-193003-1-1024x683.jpg","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002Fpexels-torsten-dettlaff-193003-1-1536x1024.jpg",{"name":552,"id":6704,"fields":6705},"acf\u002Fwysiwyg_6af3fe8236f87",{"variant":555,"border":466,"wysiwyg":6706},"\u003Ch2>4. Provide Added Information Value\u003C\u002Fh2>\n\u003Cp>You know this from your own inbox: you don’t read blunt \u003Cem>advertising emails\u003C\u002Fem> that simply praise a product, promote a discount, or boast about their own service.\u003C\u002Fp>\n\u003Cp>However, if you avoid this overly direct promotion, you often end up with unexciting messages like “We are specialists for… and are happy to help if you ever have a need.” \u003Cem>Hardly anyone reads these either\u003C\u002Fem>. Yet you receive an incredible number of them. Who actually sends these?\u003C\u002Fp>\n\u003Cp>Apparently, people who don’t think as much about their campaigns as you do. Because you offer high-quality content, research a topic, and provide your customers with an overview.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Research various information sources\u003C\u002Fstrong> and cite them. Filter what might interest your customer and present it as concentrated and crisp information. \u003Cem>This again distinguishes you from at least 80% of your competitors.\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>You are well-informed about a trending topic and not only provide your target customers with relevant information they enjoy reading, but also \u003Cstrong>position yourself as an expert\u003C\u002Fstrong>. It is then legitimate to mention that you have the right offer available – and your customer will \u003Cem>trust you more\u003C\u002Fem> if they perceive you as an expert.\u003C\u002Fp>\n\u003Ch4>\u003Cem>Examples of information sources for our trending topic:\u003C\u002Fem>\u003C\u002Fh4>\n\u003Ch5>\u003Ca title=\"https:\u002F\u002Fwww.pcwelt.de\u002Fratgeber\u002FUeber-das-Handy-surfen-7322440.html\" href=\"https:\u002F\u002Fwww.pcwelt.de\u002Fratgeber\u002FUeber-das-Handy-surfen-7322440.html\" target=\"_blank\" rel=\"noopener\">https:\u002F\u002Fwww.pcwelt.de\u002Fratgeber\u002FUeber-das-Handy-surfen-7322440.html\u003C\u002Fa>\u003C\u002Fh5>\n\u003Ch5>\u003Ca title=\"https:\u002F\u002Fec.europa.eu\u002Fdigital-single-market\u002Fen\u002Fwifi4eu-kostenloses-wlan-fur-alle\" href=\"https:\u002F\u002Fec.europa.eu\u002Fdigital-single-market\u002Fen\u002Fwifi4eu-kostenloses-wlan-fur-alle\" target=\"_blank\" rel=\"noopener\">https:\u002F\u002Fec.europa.eu\u002Fdigital-single-market\u002Fen\u002Fwifi4eu-free-wi-fi-for-europeans\u003C\u002Fa>\u003C\u002Fh5>\n\u003Ch2>5. VELVET – The Effective Approach\u003C\u002Fh2>\n\u003Cp>So, you have segmented your addresses cleanly, researched information, and prepared high-quality content – now it’s about the packaging, an effective initial approach.\u003C\u002Fp>\n\u003Ch4>Formulate according to the VELVET principle:\u003C\u002Fh4>\n\u003Cp>Ideally, you address \u003Cstrong>V\u003C\u002Fstrong>erstand (Intellect), \u003Cstrong>E\u003C\u002Fstrong>motion, \u003Cstrong>L\u003C\u002Fstrong>ogic, and \u003Cstrong>V\u003C\u002Fstrong>erantwortung (Responsibility) in this order, thereby creating \u003Cstrong>E\u003C\u002Fstrong>inverständnis (Agreement), which you can use as a \u003Cstrong>T\u003C\u002Fstrong>rigger for further interaction with your customer.\u003C\u002Fp>\n\u003Cp>The intellect loves facts and figures, emotion is particularly receptive to feelings but also fears, logic understands what is clearly obvious, and responsibility is a moral core value that is almost automatically agreed upon in our culture. Addressed in this way, the whole person can almost only feel and signal agreement. You then use this trigger to bring the customer on board and place your \u003Cem>Call to Action\u003C\u002Fem> (more on this in point 6).\u003C\u002Fp>\n\u003Cp>What does a text look like that takes all of this into account?\u003C\u002Fp>\n\u003Ch4>\u003Cem>Here is a suitable example for our topic:\u003C\u002Fem>\u003C\u002Fh4>\n\u003Ch4>New Customers:\u003C\u002Fh4>\n\u003Cp>Did you know that you can obtain funding for up to 100% of the costs for setting up a WiFi hotspot infrastructure? The EU awards up to 20,000 euros per project to public institutions.\u003C\u002Fp>\n\u003Ch4>As a system integrator established for [NUMBER] years, we have already set up [NUMBER] hotspots, and our [NUMBER] customers can feel securely and competently supported by our trained experts. One thing is very clear: we see it as our responsibility to always advise you competently and effectively and to provide you with only the best offers.\u003C\u002Fh4>\n\u003Ch4>We would be happy to contact you in the next few days to discuss the extent to which you have a need.\u003C\u002Fh4>\n\u003Ch4>Existing Customers:\u003C\u002Fh4>\n\u003Cp>Did you know that you can obtain funding for up to 100% of the costs for setting up a WiFi hotspot infrastructure? The EU awards up to 20,000 euros per project to public institutions.\u003C\u002Fp>\n\u003Ch4>As our customer for [NUMBER] years, you have already seen for yourself that you can always feel securely and competently supported by our trained experts. Let us state one thing very clearly: we see it as our responsibility to advise you competently and effectively in all matters and to inform you about the best offers that suit you.\u003C\u002Fh4>\n\u003Ch4>We would be happy to contact you in the next few days to clarify the extent to which you have a need.\u003C\u002Fh4>\n\u003Ch2>6. Never forget the \u003Cem>Call to Action\u003C\u002Fem>!\u003C\u002Fh2>\n\u003Cp>You have put a lot of energy into presenting your initial approach and placed your offer well, so that some of your recipients have actually read the email. Now it’s about closing the deal and turning the reader into a lead.\u003C\u002Fp>\n\u003Cp>It is amazing how often this is simply forgotten. Yet everyone knows how impatient people are today, how quickly they click through offers and websites, and how rapidly they give up if it isn’t entirely clear what to do next. As a reminder: a lead is only a lead if the recipient of a campaign has \u003Cem>qualified\u003C\u002Fem> themselves through some action – they have expressed their interest in a measurable form – clicked a link, written an email, or filled out a contact form.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>TELL\u003C\u002Fstrong> the customer \u003Cem>clearly and unmistakably\u003C\u002Fem> what to do. This could look something like this:\u003C\u002Fp>\n\u003Ch5>Would you like to know more? Simply contact us by phone at…\u003C\u002Fh5>\n\u003Ch5>Or: Fill out this form. We will get in touch with you immediately.\u003C\u002Fh5>\n\u003Ch5>Or: Leave your phone number here. Your consultant will contact you shortly.\u003C\u002Fh5>\n\u003Cp>It is important that the \u003Cem>Call to Action\u003C\u002Fem> is formulated \u003Cstrong>unambiguously, clearly, and concisely\u003C\u002Fstrong>. Additional navigation or choices on landing pages, ambiguous requests like “Call us or send us an email,” should be avoided, as should complicated forms with too many mandatory fields.\u003C\u002Fp>\n\u003Cp>Low-threshold requests, such as mailto links with pre-formulated messages, a simple click of a “Yes, contact me” button, or similar, always prove to be much more effective.\u003C\u002Fp>\n\u003Cp>With these 6 tips, you should be able to significantly increase the success of your mailings. Be sure to \u003Cem>track\u003C\u002Fem> this and \u003Cstrong>document the success\u003C\u002Fstrong>. This allows you to understand successful measures and apply the experience to future campaigns.\u003C\u002Fp>\n\u003Cp>Here you will find helpful tips on the topic of new customer acquisition and existing customers:\u003Cbr \u002F>6 tips for successful new acquisition\u003Cbr \u002F>Hunting for new customers with telephone acquisition\u003Cbr \u002F>6 tips for more revenue with existing customers\u003C\u002Fp>\n",{"quicklinks":511},{"de_DE":6709},{"locale":494,"id":6696,"slug":6710,"post_title":6711,"href":6712},"6-tipps-fuer-mehr-leads-aus-mailing-aktionen","6 Tipps für mehr Leads aus Mailing-Aktionen","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002F6-tipps-fuer-mehr-leads-aus-mailing-aktionen\u002F",{"self":6714,"collection":6719,"about":6721,"version-history":6723,"predecessor-version":6726,"wp:attachment":6730,"wp:term":6733,"curies":6736},[6715],{"href":6716,"targetHints":6717},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10932",{"allow":6718},[502],[6720],{"href":569},[6722],{"href":572},[6724],{"count":386,"href":6725},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10932\u002Frevisions",[6727],{"id":6728,"href":6729},10934,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10932\u002Frevisions\u002F10934",[6731],{"href":6732},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10932",[6734],{"taxonomy":585,"embeddable":511,"href":6735},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10932",[6737],{"name":528,"href":529,"templated":511},{"wp:term":6739},[6740],[6741],{"id":545,"link":593,"name":594,"slug":595,"taxonomy":585,"acf":6742,"_links":6743},[],{"self":6744,"collection":6748,"about":6750,"wp:post_type":6752,"curies":6754},[6745],{"href":600,"targetHints":6746},{"allow":6747},[502],[6749],{"href":605},[6751],{"href":608},[6753],{"href":611},[6755],{"name":528,"href":529,"templated":511},{"id":6757,"date":6758,"date_gmt":6758,"guid":6759,"modified":6761,"modified_gmt":6761,"slug":6762,"status":462,"type":461,"link":6763,"title":6764,"content":6766,"excerpt":6767,"featured_media":379,"template":11,"meta":6768,"categories":6769,"class_list":6770,"blocks":6772,"acf":6799,"wpml_current_locale":491,"wpml_translations":6800,"_links":6805,"_embedded":6830},10935,"2017-10-04T10:13:29",{"rendered":6760},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Feu-funding-pool\u002F","2026-11-09T15:34:28","eu-funding-pool","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Feu-funding-pool\u002F",{"rendered":6765},"EU Funding Pool",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[545],[6771,461,548,474,475,549],"post-10935",[6773,6777,6795],{"name":552,"id":6774,"fields":6775},"acf\u002Fwysiwyg_6af3fe823ed14",{"variant":555,"border":466,"wysiwyg":6776},"\u003Ch2>EU Funding Pool: €120 Million for 8,000 New WiFi Hotspots – Down to the Smallest Village\u003C\u002Fh2>\n\u003Cp>As part of its EU 2020 strategy, the EU is pursuing the so-called \u003Cem>Digital Agenda\u003C\u002Fem> for the European Single Market, aiming to create an economic area among member states focused primarily on \u003Cstrong>digital technology and telecommunications\u003C\u002Fstrong>. The main goal of the entire program is for the European digital economy to catch up with the far more advanced economies of the USA, Japan, and South Korea in this regard. To achieve this, \u003Cem>28 separate digital markets\u003C\u002Fem> are to be replaced by one large single market.\u003C\u002Fp>\n\u003Cp>In addition to major programs promoting digitalization and expanding digital networks, the Commission has launched an initiative for \u003Cem>nationwide coverage\u003C\u002Fem> to ensure that more citizens benefit from network expansion, regardless of where they live or how much they earn.\u003C\u002Fp>\n\u003Ch4>What is being funded?\u003C\u002Fh4>\n\u003Cp>According to Commission President Jean-Claude Juncker, \u003Cstrong>WiFi4EU\u003C\u002Fstrong> aims to provide EU citizens with free access to fast internet, down to the smallest village – ad-free and hassle-free, via WiFi hotspots accessible after a one-time registration on a portal. On September 12, 2017, the EU Parliament gave the green light, and the program’s funding of \u003Cem>€120 million\u003C\u002Fem> has been officially approved.\u003C\u002Fp>\n\u003Ch4>Who is eligible for funding?\u003C\u002Fh4>\n\u003Cp>\u003Cstrong>Everyone in the European Union\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>WiFi4EU is intended to be rolled out as broadly as possible, so that residents and visitors of thousands of municipalities (at least 6,000 to 8,000 by 2020) across the EU gain access to high-performance internet connections.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>Local public bodies\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Public bodies can participate in the initiative, such as municipal administrations, libraries, or health centers. WiFi4EU covers the \u003Cstrong>initial setup costs\u003C\u002Fstrong> (such as internet access points, switches, software infrastructure, etc.), while the public body pays for the \u003Cem>network connection\u003C\u002Fem> and \u003Cem>maintenance for at least three years\u003C\u002Fem>.\u003C\u002Fp>\n",{"name":788,"id":6778,"fields":6779},"acf\u002Fmedia_6af3fe823ee8c",{"width":791,"image":6780},{"id":6781,"title":6782,"filename":6783,"filesize":6784,"url":6785,"link":6786,"alt":6787,"author":799,"description":11,"caption":11,"name":6788,"status":800,"uploaded_to":6789,"date":6790,"modified":6790,"mime_type":414,"type":803,"subtype":413,"width":6791,"height":6792,"orientation":806,"sizes":6793},9040,"Wifi4EU","Wifi4EU.png",41455,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FWifi4EU.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Feu-foerdertopf\u002Fwifi4eu\u002F","Zitat Jean-Claude Juncker","wifi4eu",9039,"2026-09-30 13:24:07",678,364,{"thumbnail":6785,"thumbnail-width":808,"thumbnail-height":2906,"medium":6794,"medium-width":811,"medium-height":5550,"medium_large":6785,"medium_large-width":6791,"medium_large-height":6792,"large":6785,"large-width":6791,"large-height":6792,"1536x1536":6785,"1536x1536-width":6791,"1536x1536-height":6792,"2048x2048":6785,"2048x2048-width":6791,"2048x2048-height":6792,"2600x2600":6785,"2600x2600-width":6791,"2600x2600-height":6792},"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FWifi4EU-300x161.png",{"name":552,"id":6796,"fields":6797},"acf\u002Fwysiwyg_6af3fe823ff7a",{"variant":555,"border":466,"wysiwyg":6798},"\u003Ch2>How is it funded?\u003C\u002Fh2>\n\u003Cp>Municipalities or other local public bodies apply via the \u003Cem>WiFi4EU portal\u003C\u002Fem> once access opens. The application process is designed to give priority to applicants from small, structurally weak municipalities that currently lack adequate free internet access, and to ensure a fair distribution of funds.\u003C\u002Fp>\n\u003Cp>Applicants are free to choose the company that will provide the infrastructure and, upon approval, receive a voucher. This voucher is then passed on to the supplying company, which submits it to the EU Commission, which in turn settles the invoice.\u003C\u002Fp>\n\u003Ch2>When is it funded?\u003C\u002Fh2>\n\u003Cp>\u003Cstrong>No time to lose!\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Anyone wanting to secure funding needs to stay on top of things, as there is still no fixed start date. The application period has not yet begun; according to the latest information, the first approvals are expected to be granted in early 2018. However, every applicant is well advised to prepare soon, as it cannot be ruled out that the so-called \u003Cem>first-come, first-served principle\u003C\u002Fem> will become the deciding factor, with the faster applicant receiving approval.\u003C\u002Fp>\n\u003Cp>Stay up to date with the official website for the funding program: \u003Ca title=\"https:\u002F\u002Fec.europa.eu\u002Fdigital-single-market\u002Fen\u002Fwifi4eu-kostenloses-wlan-fur-alle\" href=\"https:\u002F\u002Fec.europa.eu\u002Fdigital-single-market\u002Fen\u002Fwifi4eu-kostenloses-wlan-fur-alle\" target=\"_blank\" rel=\"noopener\">https:\u002F\u002Fec.europa.eu\u002Fdigital-single-market\u002Fen\u002Fwifi4eu-kostenloses-wlan-fur-alle\u003C\u002Fa>\u003C\u002Fp>\n",{"quicklinks":511},{"de_DE":6801},{"locale":494,"id":6789,"slug":6802,"post_title":6803,"href":6804},"eu-foerdertopf","EU-Fördertopf","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Feu-foerdertopf\u002F",{"self":6806,"collection":6811,"about":6813,"version-history":6815,"predecessor-version":6818,"wp:attachment":6822,"wp:term":6825,"curies":6828},[6807],{"href":6808,"targetHints":6809},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10935",{"allow":6810},[502],[6812],{"href":569},[6814],{"href":572},[6816],{"count":386,"href":6817},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10935\u002Frevisions",[6819],{"id":6820,"href":6821},10937,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10935\u002Frevisions\u002F10937",[6823],{"href":6824},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10935",[6826],{"taxonomy":585,"embeddable":511,"href":6827},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10935",[6829],{"name":528,"href":529,"templated":511},{"wp:term":6831},[6832],[6833],{"id":545,"link":593,"name":594,"slug":595,"taxonomy":585,"acf":6834,"_links":6835},[],{"self":6836,"collection":6840,"about":6842,"wp:post_type":6844,"curies":6846},[6837],{"href":600,"targetHints":6838},{"allow":6839},[502],[6841],{"href":605},[6843],{"href":608},[6845],{"href":611},[6847],{"name":528,"href":529,"templated":511},{"id":6849,"date":6850,"date_gmt":6850,"guid":6851,"modified":6853,"modified_gmt":6853,"slug":6854,"status":462,"type":461,"link":6855,"title":6856,"content":6858,"excerpt":6859,"featured_media":379,"template":11,"meta":6860,"categories":6861,"class_list":6862,"blocks":6864,"acf":6893,"wpml_current_locale":491,"wpml_translations":6894,"_links":6899,"_embedded":6924},10927,"2017-09-21T10:16:34",{"rendered":6852},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Flogin-options-with-the-iacbox\u002F","2026-11-09T15:34:22","login-options-with-the-iacbox","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Flogin-options-with-the-iacbox\u002F",{"rendered":6857},"Login options with the IACBOX",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[1088],[6863,461,548,474,475,1091],"post-10927",[6865,6869,6889],{"name":552,"id":6866,"fields":6867},"acf\u002Fwysiwyg_6af3fe82475a6",{"variant":555,"border":466,"wysiwyg":6868},"\u003Cp>In a constantly changing environment such as the Internet access gateway segment, it is necessary to provide a wide range of login options. The login options in the Surf-LAN Captive Portal are diverse: via accounts on popular social media portals, autologin based on IP\u002FMAC, via integration with a hotel system (PMS), for example for automatic posting to the room bill, via SMS, or through external authentication. The purpose of this article is to take a closer look at external authentication, introduce the components, and discuss possible use cases. This is the first in a blog series presenting different methods of external authentication. We start with \u003Cstrong>RADIUS\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Ch2>External authentication?\u003C\u002Fh2>\n\u003Cp>External authentication (referred to as ExtAuth below) can be used both on the Surf-LAN side (IACBOX guest) and on the Office-LAN side (IACBOX administration). The protocols used for ExtAuth include LDAP, RADIUS, iPass, and MySQL, among others.\u003C\u002Fp>\n\u003Ch2>ExtAuth component: RADIUS\u003C\u002Fh2>\n\u003Cp>In this article, we look at RADIUS, a protocol used for AAA purposes (authentication, authorization, and accounting). It is a client\u002Fserver protocol and provides a centralized way to manage user information.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>First, we would like to clarify a few terms:\u003C\u002Fstrong> Authentication is the process by which a RADIUS server verifies user information before access is granted. Authorization, on the other hand, refers to the level or scope of access after it has been granted. In our case, this is exclusively about “access granted” or “access denied,” i.e., authentication. Accounting, in turn, is used to log the user session, for example how much data was transferred or how long the session lasted.\u003C\u002Fp>\n\u003Cp>Before a RADIUS query can be initiated for authentication purposes, the IACBOX requires an access password to access the RADIUS server as a RADIUS client (IACBOX) (shared secret). Additional data such as hostname and port (default 1812) are also required in the IACBOX configuration.\u003C\u002Fp>\n\u003Cp>If an access request is to be made, \u003Cem>access credentials\u003C\u002Fem> are required. This information is sent from the RADIUS client (running on the IACBOX) to the RADIUS server. The server then compares this data with its database before sending the result (access-accept or access-reject) back to the client (IACBOX).\u003C\u002Fp>\n\u003Cp>After this check, a ticket is created based on the response (“access-accept”), which is used to bring the IACBOX Surf-LAN guest online. The properties of this ticket are based on a template that was previously defined under Ticket\u002FTemplates.\u003C\u002Fp>\n\u003Ch2>Components on the IACBOX side (RADIUS client)\u003C\u002Fh2>\n\u003Cp>ExtAuth RADIUS is configured in the \u003Cem>Modules\u002FAuthentication\u003C\u002Fem> menu (this requires correct licensing and activation of the service). Surf-LAN usage can be configured using \u003Cem>“Client Authentication”\u003C\u002Fem> by storing the corresponding ticket template. If RADIUS is to be used for login on the Office-LAN side (administrative), the \u003Cem>“Use for WebAdmin”\u003C\u002Fem> checkbox must be selected—unused fields are automatically hidden.\u003C\u002Fp>\n",{"name":788,"id":6870,"fields":6871},"acf\u002Fmedia_6af3fe8247719",{"width":791,"image":6872},{"id":6873,"title":6874,"filename":6875,"filesize":6876,"url":6877,"link":6878,"alt":6879,"author":799,"description":11,"caption":11,"name":6880,"status":800,"uploaded_to":6881,"date":6882,"modified":6882,"mime_type":414,"type":803,"subtype":413,"width":6883,"height":6884,"orientation":806,"sizes":6885},9042,"Screenshot_ExtAuth_Radius_EN","Screenshot_ExtAuth_Radius_EN.png",22781,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FScreenshot_ExtAuth_Radius_EN.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fanmeldemoeglichkeiten-mit-der-iacbox\u002Fscreenshot_extauth_radius_en\u002F","WebAdmin Menü für Externe Authentifizierung","screenshot_extauth_radius_en",9041,"2026-09-30 13:24:08",874,762,{"thumbnail":6877,"thumbnail-width":808,"thumbnail-height":975,"medium":6886,"medium-width":811,"medium-height":977,"medium_large":6887,"medium_large-width":814,"medium_large-height":6888,"large":6877,"large-width":6883,"large-height":6884,"1536x1536":6877,"1536x1536-width":6883,"1536x1536-height":6884,"2048x2048":6877,"2048x2048-width":6883,"2048x2048-height":6884,"2600x2600":6877,"2600x2600-width":6883,"2600x2600-height":6884},"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FScreenshot_ExtAuth_Radius_EN-300x262.png","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FScreenshot_ExtAuth_Radius_EN-768x670.png",670,{"name":552,"id":6890,"fields":6891},"acf\u002Fwysiwyg_6af3fe82487ed",{"variant":555,"border":466,"wysiwyg":6892},"\u003Ch2>Review of possible use cases and further outlook\u003C\u002Fh2>\n\u003Cp>One possible use case for this type of authentication is any kind of login option that enables centralized administration of already registered users (employees, students, university students, clients, patients, insured persons; in a corporate environment also under the keyword BYOD), or connecting multiple sites to a central login server. Network access providers use RADIUS to manage access for DSL\u002Fdial-up connections; integration with this is also conceivable.\u003C\u002Fp>\n\u003Cp>\u003Cem>This should not be confused with integration via PMS\u003C\u002Fem> (Property Management System). Such systems are used in the hotel\u002Frestaurant industry. The interfaces offered are product-specific and are covered by the IACBOX PMS module. If it is possible to use a well-defined protocol of the ExtAuth module, this is recommended in the vast majority of cases, as these are industry standards with a high level of adoption.\u003C\u002Fp>\n\u003Cp>Other ExtAuth protocols supported include, for example, MySQL\u002FPostgreSQL DBMS, Active Directory (Microsoft Domain Controller) & LDAP.\u003C\u002Fp>\n",{"quicklinks":511},{"de_DE":6895},{"locale":494,"id":6881,"slug":6896,"post_title":6897,"href":6898},"anmeldemoeglichkeiten-mit-der-iacbox","Anmeldemöglichkeiten mit der IACBOX","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fanmeldemoeglichkeiten-mit-der-iacbox\u002F",{"self":6900,"collection":6905,"about":6907,"version-history":6909,"predecessor-version":6912,"wp:attachment":6916,"wp:term":6919,"curies":6922},[6901],{"href":6902,"targetHints":6903},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10927",{"allow":6904},[502],[6906],{"href":569},[6908],{"href":572},[6910],{"count":386,"href":6911},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10927\u002Frevisions",[6913],{"id":6914,"href":6915},10929,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10927\u002Frevisions\u002F10929",[6917],{"href":6918},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10927",[6920],{"taxonomy":585,"embeddable":511,"href":6921},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10927",[6923],{"name":528,"href":529,"templated":511},{"wp:term":6925},[6926],[6927],{"id":1088,"link":1133,"name":1134,"slug":1135,"taxonomy":585,"acf":6928,"_links":6929},[],{"self":6930,"collection":6934,"about":6936,"wp:post_type":6938,"curies":6940},[6931],{"href":1140,"targetHints":6932},{"allow":6933},[502],[6935],{"href":605},[6937],{"href":608},[6939],{"href":1149},[6941],{"name":528,"href":529,"templated":511},{"id":6943,"date":6944,"date_gmt":6944,"guid":6945,"modified":6947,"modified_gmt":6947,"slug":6948,"status":462,"type":461,"link":6949,"title":6950,"content":6952,"excerpt":6953,"featured_media":379,"template":11,"meta":6954,"categories":6955,"class_list":6956,"blocks":6958,"acf":6963,"wpml_current_locale":491,"wpml_translations":6964,"_links":6970,"_embedded":6995},10930,"2017-08-02T10:12:17",{"rendered":6946},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fmissing-the-point-personal-internet-use-in-the-workplace\u002F","2026-11-09T15:34:24","missing-the-point-personal-internet-use-in-the-workplace","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fmissing-the-point-personal-internet-use-in-the-workplace\u002F",{"rendered":6951},"Missing the Point: Personal Internet Use in the Workplace",{"rendered":11,"protected":466},{"rendered":11,"protected":466},{"_acf_changed":466,"footnotes":11},[545],[6957,461,548,474,475,549],"post-10930",[6959],{"name":552,"id":6960,"fields":6961},"acf\u002Fwysiwyg_6af3fe824fdac",{"variant":555,"border":466,"wysiwyg":6962},"\u003Cdiv class=\"newslist_text\">\n\u003Ch2>Missing the Point: Personal Internet Use in the Workplace\u003C\u002Fh2>\n\u003Cp class=\"bodytext\">\u003Cem>What the debate on personal internet use at work should really be about. The key questions and answers.\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp class=\"bodytext\">As a provider of an award-winning\u003Cem> Internet Access Control System\u003C\u002Fem>, we deal every day with questions concerning internet access management. The \u003Cstrong>personal use of company internet\u003C\u002Fstrong> by employees also comes up repeatedly. These questions are usually far from easy to answer; overall, it is a delicate subject. Depending on who is asking, the perspective shifts considerably.\u003C\u002Fp>\n\u003Ch3 class=\"bodytext\">What questions concern employers and employees?\u003C\u002Fh3>\n\u003C\u002Fdiv>\n\u003Cdiv class=\"newsdetail_content\">\n\u003Cdiv class=\"bhContainer\" data-section=\"groupcontainer\" data-property=\"container\">\n\u003Cdiv class=\"bhText bhElement\" data-uid=\"4331\" data-linkbtn=\"0\">\n\u003Cdiv class=\"bhElementInner\">\n\u003Cdiv class=\"bhTextInner\">\n\u003Cdiv class=\"bh-bodytext\">\n\u003Cp>Searching Google for the keywords \u003Cstrong>“personal internet use in the workplace”\u003C\u002Fstrong> yields well over 380,000 results, while \u003Cstrong>“surfing at the office”\u003C\u002Fstrong> returns around 730,000. From the employer’s standpoint, the question is rarely whether employees can be banned from accessing personal emails or social media. Most companies today consider it appropriate to keep this communication channel open to employees for keeping in touch with family, as well as handling matters with public authorities and institutions.\u003C\u002Fp>\n\u003Cp>However, there is considerable uncertainty regarding what constitutes an acceptable extent. Will the resulting loss of working hours be too substantial for the business? \u003Cem>“Reading an email is fine, just like making a quick call to one’s daughter or grabbing a drink from the vending machine, but shopping during working hours is not permitted—why should an employee book a trip at work?”\u003C\u002Fem> From the employee’s perspective, privacy protection is the main issue: \u003Cem>“Is the employer allowed to view my browser history?”\u003C\u002Fem> And both legitimately ask themselves: \u003Cem>“Can this serve as grounds for termination?”\u003C\u002Fem>\u003C\u002Fp>\n\u003Ch5>The core questions can be summarized as follows:\u003C\u002Fh5>\n\u003Cul>\n\u003Cli>Is personal internet use permitted, and if so, to what extent?\u003C\u002Fli>\n\u003Cli>May the employer prohibit it on company devices? What about personal devices?\u003C\u002Fli>\n\u003Cli>May employee internet use be monitored?\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>We will only touch briefly upon the answers here, as they are not clear-cut, and both case law and statutory regulations vary between jurisdictions. For instance, personal internet use at the workplace is described in \u003Cstrong>Austria as permitted unless explicitly prohibited\u003C\u002Fstrong>, whereas in \u003Cstrong>Germany it is regarded as prohibited unless explicitly permitted\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Cp>A matter of pure discretion that causes additional uncertainty is the acceptable extent of internet usage. When legislators invoke the \u003Cem>“principle of proportionality”\u003C\u002Fem>, this is an ambiguous concept that only yields predictable outcomes in court rulings in extreme cases. Monitoring whether an employee’s browsing habits remain within proportionate boundaries also entails numerous pitfalls if privacy rights are not to be infringed. The situation regarding hardware is more defined: employers have authority over company devices and may prohibit personal use, whereas doing so completely on an employee’s personal device is not feasible.\u003C\u002Fp>\n\u003Ch3>And why does this miss the point?\u003C\u002Fh3>\n\u003Cp>These are undoubtedly significant issues. Yet, curiously, hardly anyone seems to consider one crucial question, even though it entails substantial risks for both employers and employees. Ignoring it can become exceedingly costly:\u003C\u002Fp>\n\u003Ch4>Who is actually liable for damage to sensitive data or the corporate network?\u003C\u002Fh4>\n\u003Cp>Suppose a \u003Cem>crypto-trojan\u003C\u002Fem> has encrypted company data. The result is massive costs, immense frustration, and extensive downtime during the recovery phase. The IT department believes the infection arrived via an email attachment through an employee’s personal webmail client. The company files a five-figure damage claim with its employee liability insurer, but the insurer refuses to pay. The policy \u003Cem>“covers the compensation of damages caused by an employee to the employer or a third party in the performance of work duties”\u003C\u002Fem> (Source: wko.at). Strictly speaking, checking private emails does not fall into this category. If personal liability insurance exists, it will demand conclusive proof that the insured party was directly responsible for the damage. \u003Cstrong>Can you prove who accessed the internet, when, and what they did there?\u003C\u002Fstrong> Perhaps not, as companies generally do not wish to spy on their staff—leaving aside the fact that doing so arbitrarily is legally restricted.\u003C\u002Fp>\n\u003Cp>If the employer does not wish to bear the loss themselves, civil litigation is the only remaining option. This is rarely a pleasant prospect for either party; employment relationships seldom survive such measures, and depending on the extent of the damages and the interpretation of the courts, it can even threaten private or corporate livelihood.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>What can be done to prevent such a scenario in the first place?\u003C\u002Fstrong> You have already taken the first step by reading this article. For business-related internet usage, companies already deploy a wide range of network solutions that improve security. Consider personal usage as well and treat these users as what they essentially are—guests in your system:\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong> Clearly define what is permitted\u003C\u002Fstrong>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>This includes \u003Cem>schedules\u003C\u002Fem>, \u003Cem>maximum total duration\u003C\u002Fem>, and potentially \u003Ca href=\"https:\u002F\u002Fcms.iacbox.com\u002Fdie-box\u002Fmodule\u002Fiacbox-application-control-pro\u002F\">blocking \u003C\u002Fa>certain websites and activities. This can be stipulated in the employment contract or in a separate agreement, and ideally implemented directly within the network infrastructure.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong> Set up separate guest access\u003C\u002Fstrong>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>An \u003Cem>Internet Access Control System\u003C\u002Fem> is ideally suited for assigning each user specific time windows, quotas, data allowances, bandwidths, etc., and completely walling off individual areas or websites. With IACBOX, it is even possible to identify user devices and encrypt the WiFi segment from the access point to the endpoint.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong> Authenticate your users\u003C\u002Fstrong>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>With IACBOX, you do not need to maintain separate lists; each user can be created seamlessly from existing directory data thanks to external authentication.\u003C\u002Fp>\n\u003Cul>\n\u003Cli>\u003Cstrong> Utilize detailed logging\u003C\u002Fstrong>\u003C\u002Fli>\n\u003C\u002Ful>\n\u003Cp>Once each user has a dedicated ID, data volumes and usage times can be tracked and assigned. Activity can be audited without prying into personal details or inspecting a user’s device.\u003C\u002Fp>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n\u003C\u002Fdiv>\n",{"quicklinks":511},{"de_DE":6965},{"locale":494,"id":6966,"slug":6967,"post_title":6968,"href":6969},9043,"thema-verfehlt","Thema verfehlt: Private Internetnutzung am Arbeitsplatz","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fthema-verfehlt\u002F",{"self":6971,"collection":6976,"about":6978,"version-history":6980,"predecessor-version":6983,"wp:attachment":6987,"wp:term":6990,"curies":6993},[6972],{"href":6973,"targetHints":6974},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10930",{"allow":6975},[502],[6977],{"href":569},[6979],{"href":572},[6981],{"count":386,"href":6982},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10930\u002Frevisions",[6984],{"id":6985,"href":6986},10931,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10930\u002Frevisions\u002F10931",[6988],{"href":6989},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10930",[6991],{"taxonomy":585,"embeddable":511,"href":6992},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10930",[6994],{"name":528,"href":529,"templated":511},{"wp:term":6996},[6997],[6998],{"id":545,"link":593,"name":594,"slug":595,"taxonomy":585,"acf":6999,"_links":7000},[],{"self":7001,"collection":7005,"about":7007,"wp:post_type":7009,"curies":7011},[7002],{"href":600,"targetHints":7003},{"allow":7004},[502],[7006],{"href":605},[7008],{"href":608},[7010],{"href":611},[7012],{"name":528,"href":529,"templated":511},1794375322226]