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Our customers increasingly value location-independent communication, with or without lockdown restrictions. This is a time we can use to get ready for it, break down barriers and obstacles, and, along the way, optimize the efficiency of our customer contacts.\u003C\u002Fem>\u003C\u002Fp>\n\u003Cp>\u003Cstrong>6 Tips for Staying Visible to Customers from the Home Office\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Ch2>#1 – Customer Success Management, Part One: Is Software Maintenance Up to Date?\u003C\u002Fh2>\n\u003Cp>Anyone who proactively takes care of customer success is nurturing not only your customer relationship, but also your customer’s own success. You might call it \u003Cstrong>Customer Success Management\u003C\u002Fstrong> — that’s a fitting description:\u003Cem> you make sure your customer is using the most up-to-date software version\u003C\u002Fem>. This not only ensures their security, but also a positive user experience for their guests, and therefore their success.\u003C\u002Fp>\n\u003Cp>\u003Cstrong>With the IACBOX, this is quite simple:\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>Log in to the \u003Cem>my.iacbox\u003C\u002Fem> partner portal, open the license manager, and check the Software Maintenance term. In the row for the relevant license, you’ll find a traffic-light-colored indicator; hovering your mouse over it shows the exact expiration date of the Software Maintenance. If it has expired, let your customer know. Software Maintenance isn’t just important for accessing the latest features at all times — it’s also a matter of security.\u003C\u002Fp>\n",{"name":487,"id":488,"fields":489},"acf\u002Fmedia","acf\u002Fmedia_6af3fe8143acd",{"width":490,"image":491},12,{"id":492,"title":493,"filename":494,"filesize":495,"url":496,"link":497,"alt":498,"author":499,"description":11,"caption":11,"name":500,"status":501,"uploaded_to":502,"date":503,"modified":503,"mime_type":414,"type":504,"subtype":413,"width":505,"height":506,"orientation":507,"sizes":508},8941,"Screenshot_myiacbox_lizenzen_DE","Screenshot_myiacbox_lizenzen_DE.png",66687,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FScreenshot_myiacbox_lizenzen_DE.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002F6-tipps-fuer-praesenz-beim-kunden-vom-home-office-aus\u002Fscreenshot_myiacbox_lizenzen_de\u002F","Screenshot vom Lizenzmanager im my.iacbox Partner Portal","2","screenshot_myiacbox_lizenzen_de","inherit",8940,"2026-09-30 13:20:56","image",1919,340,"landscape",{"thumbnail":496,"thumbnail-width":509,"thumbnail-height":510,"medium":511,"medium-width":512,"medium-height":513,"medium_large":514,"medium_large-width":515,"medium_large-height":516,"large":517,"large-width":518,"large-height":519,"1536x1536":520,"1536x1536-width":521,"1536x1536-height":522,"2048x2048":496,"2048x2048-width":505,"2048x2048-height":506,"2600x2600":496,"2600x2600-width":505,"2600x2600-height":506},150,27,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FScreenshot_myiacbox_lizenzen_DE-300x53.png",300,53,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FScreenshot_myiacbox_lizenzen_DE-768x136.png",768,136,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FScreenshot_myiacbox_lizenzen_DE-1024x181.png",1024,181,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FScreenshot_myiacbox_lizenzen_DE-1536x272.png",1536,272,{"name":481,"id":524,"fields":525},"acf\u002Fwysiwyg_6af3fe8144c52",{"variant":484,"border":468,"wysiwyg":526},"\u003Ch2>#2 – Customer Success Management, Part Two: Is the IACBOX Version Up to Date?\u003C\u002Fh2>\n\u003Cp>With current Software Maintenance (traffic-light indicator yellow or green), your customer can pull updates, but there’s no guarantee they actually do — they may have disabled auto-update. \u003Cem>That’s why you should also check the version 1 and patch level number 2\u003C\u002Fem>. If you identify a need for an update, inform the customer. In the changelog, also available in the partner portal, you’ll find details on all versions and patch levels that will help you explain why the customer should update and\u002For renew their Software Maintenance.\u003C\u002Fp>\n",{"name":487,"id":528,"fields":529},"acf\u002Fmedia_6af3fe8144d41",{"width":490,"image":530},{"id":531,"title":532,"filename":533,"filesize":534,"url":535,"link":536,"alt":537,"author":499,"description":11,"caption":11,"name":538,"status":501,"uploaded_to":502,"date":539,"modified":539,"mime_type":414,"type":504,"subtype":413,"width":540,"height":541,"orientation":507,"sizes":542},8942,"Screenshot_versioncheck_DE","Screenshot_versioncheck_DE.png",17770,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FScreenshot_versioncheck_DE.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002F6-tipps-fuer-praesenz-beim-kunden-vom-home-office-aus\u002Fscreenshot_versioncheck_de\u002F","Screenshot my.iacbox Partner Portal","screenshot_versioncheck_de","2026-09-30 13:20:58",771,191,{"thumbnail":535,"thumbnail-width":509,"thumbnail-height":543,"medium":544,"medium-width":512,"medium-height":545,"medium_large":546,"medium_large-width":515,"medium_large-height":547,"large":535,"large-width":540,"large-height":541,"1536x1536":535,"1536x1536-width":540,"1536x1536-height":541,"2048x2048":535,"2048x2048-width":540,"2048x2048-height":541,"2600x2600":535,"2600x2600-width":540,"2600x2600-height":541},37,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FScreenshot_versioncheck_DE-300x74.png",74,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FScreenshot_versioncheck_DE-768x190.png",190,{"name":481,"id":549,"fields":550},"acf\u002Fwysiwyg_6af3fe81457f9",{"variant":484,"border":468,"wysiwyg":551},"\u003Ch2>#3 – Customer Success Management, Part Three: Cloud-Based Monitoring\u003C\u002Fh2>\n\u003Cp>Already familiar with Central Services Connect? With this tool, which you can order retroactively for any license with valid Software Maintenance, \u003Cem>you get cloud-based access to the IACBOX’s WebAdmin interface right from the my.iacbox partner portal\u003C\u002Fem>. You’ll recognize this in the license manager, in the Services column, by a \u003Cstrong>monitor icon\u003C\u002Fstrong> 3 in the row of the respective license. Click on it to view the monitoring dashboard. You can check what’s happening on the box and whether user numbers are approaching the license’s capacity limits. If you notice this, suggest an \u003Cstrong>upgrade \u003C\u002Fstrong>to the customer. This helps prevent guest frustration caused by being unable to connect due to overbooking. You can also check all sorts of other parameters here and support your customers in many different ways.\u003C\u002Fp>\n",{"name":487,"id":553,"fields":554},"acf\u002Fmedia_6af3fe81458e0",{"width":490,"image":555},{"id":556,"title":557,"filename":558,"filesize":559,"url":560,"link":561,"alt":562,"author":499,"description":11,"caption":11,"name":563,"status":501,"uploaded_to":502,"date":539,"modified":539,"mime_type":414,"type":504,"subtype":413,"width":540,"height":541,"orientation":507,"sizes":564},8943,"Screenshot_Central_mit_DE","Screenshot_Central_mit_DE.png",17791,"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FScreenshot_Central_mit_DE.png","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002F6-tipps-fuer-praesenz-beim-kunden-vom-home-office-aus\u002Fscreenshot_central_mit_de\u002F","Screenshot aus dem my.iacbox Partner Portal","screenshot_central_mit_de",{"thumbnail":560,"thumbnail-width":509,"thumbnail-height":543,"medium":565,"medium-width":512,"medium-height":545,"medium_large":566,"medium_large-width":515,"medium_large-height":547,"large":560,"large-width":540,"large-height":541,"1536x1536":560,"1536x1536-width":540,"1536x1536-height":541,"2048x2048":560,"2048x2048-width":540,"2048x2048-height":541,"2600x2600":560,"2600x2600-width":540,"2600x2600-height":541},"https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FScreenshot_Central_mit_DE-300x74.png","https:\u002F\u002Fcms2.iacbox.com\u002Fdocuments\u002FScreenshot_Central_mit_DE-768x190.png",{"name":481,"id":568,"fields":569},"acf\u002Fwysiwyg_6af3fe81461b4",{"variant":484,"border":468,"wysiwyg":570},"\u003Ch2>#4 – Project Management: Keep Projects Moving Forward!\u003C\u002Fh2>\n\u003Cp>We all know the project-marathon dilemma: after the initial sprint at project kickoff, the energy soon fizzles out, a slump sets in, followed by a tough struggle to find a pace everyone can keep up with … and some projects never even reach the finish line, instead languishing in a drawer somewhere. \u003Cem>Now is the moment to pull shelved projects back out and breathe new life into them\u003C\u002Fem>. Simply ask: “So, whatever happened to …?” Summarize where things stood: “Last we spoke, we were discussing a solution for …” With a bit of luck, the project gets the decisive push it needs and starts moving again — and even if you learn it was turned down, that’s still a win. You can now cross it off the list and instead ask: \u003Cstrong>“So what’s new on the agenda?”\u003C\u002Fstrong>\u003C\u002Fp>\n\u003Cp>And what if the answer is: “I’d love to keep going, but nothing’s happening on the end customer’s side”? Then take a look through our \u003Ca title=\"Link to Blog Post\" href=\"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fof-silent-salespeople-and-fleas-in-the-ear\u002F\" target=\"_blank\" rel=\"noopener\" data-link-name=\"Link zum Blog\">6 Tips Against Stagnating Sales Processes\u003C\u002Fa>, and request our project checklist from \u003Ca href=\"mailto:service@iacbox.com\">service@iacbox.com\u003C\u002Fa>. It also asks the right questions, and you can forward it directly to your customer if needed.\u003C\u002Fp>\n\u003Ch2>#5 – Competence Management, Part One: Book a Webinar!\u003C\u002Fh2>\n\u003Cp>Lifelong learning has become a must, cutting across all industries. This is especially true in the IT industry, and particularly anything related to networks — there’s always more to learn. Many manufacturers offer online tutorials or webinars for resellers, so the product can be used to deliver the best possible value to the end customer. Free basic tutorials are often available, such as here in our \u003Ca title=\"Link to Training Calendar\" href=\"https:\u002F\u002Fcms.iacbox.com\u002Fwissen\u002Ftrainings\u002F\" target=\"_blank\" rel=\"noopener\" data-link-name=\"Link zum Trainingskalender\">training calendar\u003C\u002Fa>, as well as more in-depth paid programs. \u003Cem>With the IACBOX, for example, you can book webinars with content of your choice, exclusively for your company\u003C\u002Fem>.\u003C\u002Fp>\n\u003Cp>Tips and tricks for marketing and sales training are often available for free as well — just take a look around. When it comes to the IACBOX, you’ll find a number of articles in our blog under the keyword \u003Cem>Sales\u003C\u002Fem>.\u003C\u002Fp>\n\u003Ch2>#6 – Competence Management, Part Two: Put It to the Test with Your Trial or NFR License!\u003C\u002Fh2>\n\u003Cp>Did you request a trial license but never had time to try it out? Now’s the moment. You’ll find step-by-step instructions on installation and configuration in our \u003Ca href=\"https:\u002F\u002Fsecure.asteas.com\u002Fmanual\u002F19.0\u002F\" target=\"_blank\" rel=\"noopener\">online manuals\u003C\u002Fa>. If it has already expired (standard validity 30 days), send us an email with your registration number and request reactivation: \u003Ca href=\"mailto:sales@iacbox.com\">sales@iacbox.com\u003C\u002Fa>.\u003C\u002Fp>\n\u003Cp>Do you have an NFR license for your office or tech lab? Update it to the latest version and try setting up a new landing page, create new ticket templates, or switch the login method. Here, too, you’ll find guidance and ideas in our online manuals.\u003C\u002Fp>\n",{"quicklinks":572},true,"en_US",{"de_DE":575},{"locale":576,"id":502,"slug":577,"post_title":578,"href":579},"de_DE","6-tipps-fuer-praesenz-beim-kunden-vom-home-office-aus","6 Tipps für Präsenz beim Kunden vom Home Office aus","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002F6-tipps-fuer-praesenz-beim-kunden-vom-home-office-aus\u002F",{"self":581,"collection":587,"about":590,"version-history":593,"predecessor-version":596,"wp:attachment":600,"wp:term":603,"curies":607},[582],{"href":583,"targetHints":584},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11016",{"allow":585},[586],"GET",[588],{"href":589},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog",[591],{"href":592},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Ftypes\u002Fblog",[594],{"count":386,"href":595},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11016\u002Frevisions",[597],{"id":598,"href":599},11020,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F11016\u002Frevisions\u002F11020",[601],{"href":602},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=11016",[604],{"taxonomy":605,"embeddable":572,"href":606},"category","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=11016",[608],{"name":609,"href":610,"templated":572},"wp","https:\u002F\u002Fapi.w.org\u002F{rel}",{"wp:term":612},[613],[614],{"id":472,"link":615,"name":616,"slug":617,"taxonomy":605,"acf":618,"_links":619},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fcategory\u002Fsales\u002F","Sales","sales",[],{"self":620,"collection":625,"about":628,"wp:post_type":631,"curies":634},[621],{"href":622,"targetHints":623},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories\u002F25",{"allow":624},[586],[626],{"href":627},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories",[629],{"href":630},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Ftaxonomies\u002Fcategory",[632],{"href":633},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog?categories=25",[635],{"name":609,"href":610,"templated":572},[],[638,706,774],{"id":639,"date":640,"date_gmt":640,"guid":641,"modified":643,"modified_gmt":643,"slug":644,"status":462,"type":463,"link":645,"title":646,"content":648,"excerpt":649,"featured_media":379,"template":11,"meta":650,"categories":651,"class_list":652,"blocks":654,"acf":659,"wpml_current_locale":573,"wpml_translations":660,"_links":663,"_embedded":688},10475,"2026-08-21T15:36:04",{"rendered":642},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Feu-cra-cyber-resilience-act-part-2\u002F","2026-11-09T13:18:01","eu-cra-cyber-resilience-act-part-2","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Feu-cra-cyber-resilience-act-part-2\u002F",{"rendered":647},"EU CRA – Cyber Resilience Act – Part 2",{"rendered":11,"protected":468},{"rendered":11,"protected":468},{"_acf_changed":468,"footnotes":11},[472],[653,463,475,476,477,478],"post-10475",[655],{"name":481,"id":656,"fields":657},"acf\u002Fwysiwyg_6af3fe7f80d24",{"variant":484,"border":468,"wysiwyg":658},"\u003Ch2>EU CRA obligations from September 11\u003C\u002Fh2>\n\u003Cp>The CRA introduces a reporting obligation starting as early as \u003Cstrong>September 11, 2026\u003C\u002Fstrong>, which we would like to highlight here.\u003C\u002Fp>\n\u003Ch3>What needs to be reported?\u003C\u002Fh3>\n\u003Cp>– actively exploited vulnerabilities\u003C\u002Fp>\n\u003Cp>– or serious security incidents with an impact on product safety\u003C\u002Fp>\n\u003Cp>must be reported to \u003Cstrong>ENISA\u003C\u002Fstrong> via the Single Reporting Platform (SRP), which then automatically forwards them to the national CSIRT – in Austria, this is \u003Cstrong>CERT.at\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Ch3>Deadlines\u003C\u002Fh3>\n\u003Cp>Within 24h: Early warning after becoming aware of the vulnerability\u003C\u002Fp>\n\u003Cp>– Within 72h: More detailed report on the type and scope of the vulnerability, including an initial assessment and possible mitigation measures\u003Cbr \u002F>– A final report must be submitted 14 days after a bug fix or mitigation measure becomes available.\u003Cbr \u002F>– For serious security incidents, a detailed report must be made within one month.\u003Cbr \u002F>– Duty to inform users: Affected users must be informed immediately.\u003C\u002Fp>\n\u003Ch3>User Information Obligation\u003C\u002Fh3>\n\u003Cp>Since 2024, we have been regularly publishing \u003Cstrong>Security Advisories\u003C\u002Fstrong> on our homepage, which list the vulnerabilities that have occurred and been resolved.\u003C\u002Fp>\n\u003Cp>– \u003Ca href=\"https:\u002F\u002Fwww.iacbox.com\u002Fwissen\u002Fsecurity-advisories\u002F\">https:\u002F\u002Fwww.iacbox.com\u002Fwissen\u002Fsecurity-advisories\u002F\u003C\u002Fa>\u003C\u002Fp>\n\u003Chr>\n\u003Ch3>Reporting vulnerabilities to us\u003C\u002Fh3>\n\u003Cp>In addition to the mandatory reporting of security gaps\u002Fincidents, we have now officially designated a \u003Cstrong>PSIRT\u003C\u002Fstrong> (Product Security Incident Response Team) to handle vulnerability management.\u003C\u002Fp>\n\u003Cp>You can reach our security team at any time via \u003Ca href=\"mailto:security@iacbox.com\">security@iacbox.com\u003C\u002Fa>. For serious security incidents or vulnerabilities, we ask you to use PGP encryption.\u003C\u002Fp>\n\u003Cp>– Our homepage now also provides a security.txt file: \u003Ca href=\"https:\u002F\u002Fwww.iacbox.com\u002F.well-known\u002Fsecurity.txt\">https:\u002F\u002Fwww.iacbox.com\u002F.well-known\u002Fsecurity.txt\u003C\u002Fa>\u003Cbr \u002F>– PGP Key: \u003Ca href=\"https:\u002F\u002Fwww.iacbox.com\u002F.well-known\u002Fsecurity-pub.asc\">https:\u002F\u002Fwww.iacbox.com\u002F.well-known\u002Fsecurity-pub.asc\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch3>Vulnerability Disclosure Policy\u003C\u002Fh3>\n\u003Cp>We have published a Vulnerability Disclosure Policy (VDP) describing our preferred \u003Cstrong>Coordinated Vulnerability Disclosure (CVD)\u003C\u002Fstrong> process. This is intended to give us the opportunity to fix vulnerabilities before they are published and, on the other hand, to establish a timeline within which we will respond.\u003C\u002Fp>\n\u003Cp>– \u003Ca href=\"https:\u002F\u002Fwww.iacbox.com\u002Fiacbox-vdp.txt\">https:\u002F\u002Fwww.iacbox.com\u002Fiacbox-vdp.txt\u003C\u002Fa>\u003C\u002Fp>\n\u003Ch3>Vulnerability Management\u003C\u002Fh3>\n\u003Cp>The IACBOX development team has been managing vulnerabilities for years, particularly those occurring in the third-party dependencies of our product. In the course of CRA compliance, we have further expanded and formalized this process.\u003Cbr \u002F>We produce \u003Cstrong>SBOMs (Software Bill of Materials)\u003C\u002Fstrong> for our software products to identify vulnerabilities in our supply chain quickly and efficiently. Although the SBOM obligation does not come into effect until 2027, it has been an integral part of our software development for some time now in order to ensure effective vulnerability management.\u003C\u002Fp>\n\u003Ch3>Contact\u003C\u002Fh3>\n\u003Cp>Stay secure and up to date with IACBOX Software Maintenance! Should you require further information, please contact us.\u003C\u002Fp>\n",{"quicklinks":572,"meta_override":468},{"de_DE":661},{"locale":576,"id":662,"slug":644,"post_title":647,"href":642},8682,{"self":664,"collection":669,"about":671,"version-history":673,"predecessor-version":676,"wp:attachment":680,"wp:term":683,"curies":686},[665],{"href":666,"targetHints":667},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10475",{"allow":668},[586],[670],{"href":589},[672],{"href":592},[674],{"count":386,"href":675},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10475\u002Frevisions",[677],{"id":678,"href":679},10476,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10475\u002Frevisions\u002F10476",[681],{"href":682},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10475",[684],{"taxonomy":605,"embeddable":572,"href":685},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10475",[687],{"name":609,"href":610,"templated":572},{"wp:term":689},[690],[691],{"id":472,"link":615,"name":616,"slug":617,"taxonomy":605,"acf":692,"_links":693},[],{"self":694,"collection":698,"about":700,"wp:post_type":702,"curies":704},[695],{"href":622,"targetHints":696},{"allow":697},[586],[699],{"href":627},[701],{"href":630},[703],{"href":633},[705],{"name":609,"href":610,"templated":572},{"id":707,"date":708,"date_gmt":708,"guid":709,"modified":711,"modified_gmt":711,"slug":712,"status":462,"type":463,"link":713,"title":714,"content":716,"excerpt":717,"featured_media":379,"template":11,"meta":718,"categories":719,"class_list":720,"blocks":722,"acf":727,"wpml_current_locale":573,"wpml_translations":728,"_links":731,"_embedded":756},10473,"2026-08-13T09:48:03",{"rendered":710},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Feu-cra-cyber-resilience-act\u002F","2026-11-09T13:17:59","eu-cra-cyber-resilience-act","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Feu-cra-cyber-resilience-act\u002F",{"rendered":715},"EU CRA – Cyber Resilience Act",{"rendered":11,"protected":468},{"rendered":11,"protected":468},{"_acf_changed":468,"footnotes":11},[472],[721,463,475,476,477,478],"post-10473",[723],{"name":481,"id":724,"fields":725},"acf\u002Fwysiwyg_6af3fe7f8c866",{"variant":484,"border":468,"wysiwyg":726},"\u003Cp>In this blog series, we want to keep you up to date on the implementation of the \u003Cstrong>Cyber Resilience Act (CRA)\u003C\u002Fstrong> for IACBOX.\u003C\u002Fp>\n\u003Ch2>Overview\u003C\u002Fh2>\n\u003Cp>The CRA is an EU-wide regulation (EU 2024\u002F2847) that applies to \u003Cstrong>all products with digital elements\u003C\u002Fstrong>. The only exceptions are products that are already subject to other\u002Fstricter regulations in areas such as medical devices, automotive, etc.\u003C\u002Fp>\n\u003Cp>Key CRA Points:\u003Cbr \u002F>– As an EU regulation, it enters into force directly and does not require national transposition (unlike NIS2).\u003Cbr \u002F>– The product must be developed through a secure development lifecycle and maintained accordingly.\u003Cbr \u002F>– Security updates must be provided promptly and free of charge for the expected product lifetime of at least 5 years.\u003Cbr \u002F>– Updates must remain available for 10 years.\u003Cbr \u002F>– Pure SaaS products are also exempt, provided that no other on-premises products depend on them. This means that cloud services such as the IACBOX licensing and update server also fall within the scope of the CRA.\u003C\u002Fp>\n\u003Ch2>Timeline\u003C\u002Fh2>\n\u003Cp>– The CRA already entered into force in December 2024.\u003Cbr \u002F>– However, there is a transition period until December 11, 2027. From that date forward, affected products may only be placed on the EU market if they are CRA-compliant and bear the CE marking.\u003Cbr \u002F>– Legacy products already in operation are exempt from the essential requirements and the CE marking obligation; however, reporting obligations still apply.\u003Cbr \u002F>– The initial obligations take effect as early as \u003Cstrong>September 11, 2026\u003C\u002Fstrong>. Actively exploited vulnerabilities or severe security incidents must be reported to ENISA, which will automatically notify the competent national CSIRT—in Austria, \u003Cstrong>CERT.at\u003C\u002Fstrong>.\u003C\u002Fp>\n\u003Ch2>Categorization\u003C\u002Fh2>\n\u003Cp>The CRA divides products into several categories with differing requirements.\u003Cbr \u002F>– \u003Cstrong>Standard\u003C\u002Fstrong> – Products with digital elements: the majority of offered products with lower cybersecurity risk – self-assessment of CRA compliance\u003Cbr \u002F>– \u003Cstrong>Important products\u003C\u002Fstrong>\u003Cbr \u002F>– Subgroup \u003Cstrong>Class I\u003C\u002Fstrong>: Self-assessment of CRA compliance when applying a harmonized standard (these are currently (Aug 2026) still pending!) or a notified body must assess CRA conformity\u003Cbr \u002F>– Subgroup \u003Cstrong>Class II\u003C\u002Fstrong>: Hypervisors, intrusion detection\u002Fprevention systems, firewalls, products whose primary functions are designed for security. A notified body must assess CRA conformity\u003Cbr \u002F>– \u003Cstrong>Critical products\u003C\u002Fstrong>: Hardware security, smart cards, secure elements, etc.\u003C\u002Fp>\n\u003Cp>As a networking product, IACBOX falls into the category of “Important products – Class I”, and we are aiming for a self-assessment based on a harmonized standard, provided one is available in time.\u003C\u002Fp>\n\u003Ch2>IACBOX Roadmap\u003C\u002Fh2>\n\u003Cp>– The current versions v24 and v26 are still based on our proven proprietary Linux platform. After December 2027, these versions will only receive security updates and bug fixes that do not represent substantial modifications.\u003Cbr \u002F>– The first CRA-compliant version will be v27, scheduled for late 2027 and built on a new Linux platform to meet the stringent requirements more efficiently.\u003C\u002Fp>\n\u003Ch2>Contact\u003C\u002Fh2>\n\u003Cp>Stay secure and up to date with IACBOX Software Maintenance! Please contact us if you require further information.\u003C\u002Fp>\n",{"quicklinks":572},{"de_DE":729},{"locale":576,"id":730,"slug":712,"post_title":715,"href":710},8683,{"self":732,"collection":737,"about":739,"version-history":741,"predecessor-version":744,"wp:attachment":748,"wp:term":751,"curies":754},[733],{"href":734,"targetHints":735},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10473",{"allow":736},[586],[738],{"href":589},[740],{"href":592},[742],{"count":386,"href":743},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10473\u002Frevisions",[745],{"id":746,"href":747},10474,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10473\u002Frevisions\u002F10474",[749],{"href":750},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10473",[752],{"taxonomy":605,"embeddable":572,"href":753},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10473",[755],{"name":609,"href":610,"templated":572},{"wp:term":757},[758],[759],{"id":472,"link":615,"name":616,"slug":617,"taxonomy":605,"acf":760,"_links":761},[],{"self":762,"collection":766,"about":768,"wp:post_type":770,"curies":772},[763],{"href":622,"targetHints":764},{"allow":765},[586],[767],{"href":627},[769],{"href":630},[771],{"href":633},[773],{"name":609,"href":610,"templated":572},{"id":775,"date":776,"date_gmt":776,"guid":777,"modified":779,"modified_gmt":779,"slug":780,"status":462,"type":463,"link":781,"title":782,"content":784,"excerpt":785,"featured_media":379,"template":11,"meta":786,"categories":787,"class_list":789,"blocks":792,"acf":803,"wpml_current_locale":573,"wpml_translations":804,"_links":810,"_embedded":835},10482,"2026-07-20T13:04:29",{"rendered":778},"https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fwhy-multi-tenant-is-becoming-the-logical-evolution-for-many-it-organizations\u002F","2026-11-09T14:03:04","why-multi-tenant-is-becoming-the-logical-evolution-for-many-it-organizations","https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fblog\u002Fwhy-multi-tenant-is-becoming-the-logical-evolution-for-many-it-organizations\u002F",{"rendered":783},"Why Multi-Tenant Is Becoming the Logical Evolution for Many IT Organizations",{"rendered":11,"protected":468},{"rendered":11,"protected":468},{"_acf_changed":468,"footnotes":11},[788],26,[790,463,475,476,477,791],"post-10482","category-talk",[793],{"name":481,"id":794,"fields":795},"acf\u002Fwysiwyg_6af3fe7f994af",{"variant":484,"border":468,"wysiwyg":796,"ctas":797,"link":802},"\u003Cp>Today, many IT organizations do not have a technology problem. They have a scaling problem.\u003C\u002Fp>\n\u003Cp>New locations are established. New customers are added. New projects successfully go live. However, the real challenge only begins afterward: How can an increasing number of mutually independent organizations be operated efficiently over the long term without administrative and operational overhead growing at the same rate?\u003C\u002Fp>\n\u003Cp>This is precisely the question currently facing managed service providers, internet service providers, hotel groups, educational institutions, and multi-site enterprises.\u003C\u002Fp>\n\u003Ch2>The Real Challenge Begins After Go-Live\u003C\u002Fh2>\n\u003Cp>Today, a new deployment is rarely the issue.\u003C\u002Fp>\n\u003Cp>A site is set up, the captive portal is configured, and commissioning is completed.\u003C\u002Fp>\n\u003Cp>The real work only begins afterward: users must be managed, software updated, policies adjusted, and support tickets resolved. Each additional customer or site brings its own requirements, responsibilities, and processes.\u003C\u002Fp>\n\u003Cp>With ten installations, this overhead is hardly noticeable. With a hundred, it dominates everyday operations.\u003C\u002Fp>\n\u003Ch2>A Pattern Repeating Across Industries\u003C\u002Fh2>\n\u003Cp>In recent years, we have encountered this pattern time and again across numerous discussions with partners and customers—regardless of whether they operate in managed services, education, or hospitality.\u003C\u002Fp>\n\u003Cp>A municipal data center manages approximately 50 schools. Each school requires its own user management, custom settings, and the ability to operate autonomously. At the same time, security policies must be enforced centrally, and visibility across all sites must be maintained. A typical case, not an isolated one.\u003C\u002Fp>\n\u003Cp>A hotel group faces a similar challenge. Each hotel needs to operate autonomously without sacrificing centralized standards and shared management.\u003C\u002Fp>\n\u003Cp>Managed service providers experience the exact same trend, only in an intensified form. Those managing ten customers know every configuration in detail and calculate their overhead per customer accordingly. When that same provider grows to fifty customers, it is not just the number of installations that increases, but also update cycles, support tickets, and escalation paths. The original calculation per customer no longer holds up: revenue grows linearly, while internal overhead scales faster.\u003C\u002Fp>\n\u003Cp>It is precisely at this point that margins begin to shrink for many providers, even as the business appears to grow from the outside.\u003C\u002Fp>\n\u003Cp>The industries differ. The pattern remains the same.\u003C\u002Fp>\n\u003Ch2>Growth Changes the Operating Model\u003C\u002Fh2>\n\u003Cp>In response, many organizations invest in more powerful infrastructure, new features, or additional staff.\u003C\u002Fp>\n\u003Cp>Far less often is it questioned whether the operating model itself still fits the organization’s scale. This is where the primary bottleneck typically emerges: when every new customer adds administrative overhead, it is not just the business that grows—complexity increases as well.\u003C\u002Fp>\n\u003Cp>Hiring more staff may alleviate this bottleneck in the short term. In the long run, however, what scales most is administrative overhead, not the business.\u003C\u002Fp>\n\u003Ch2>Why Multi-Tenant Is Moving Into Focus\u003C\u002Fh2>\n\u003Cp>As organizations expand, a fundamental question arises with increasing urgency: does every organization really need to operate its own management platform? Or is there a more efficient way to manage many segregated organizations centrally without compromising their autonomy?\u003C\u002Fp>\n\u003Cp>This is precisely why Multi-Tenant is gaining importance—not as a new buzzword or short-lived trend, but as an answer to operational requirements driven by the growth of modern IT organizations.\u003C\u002Fp>\n\u003Cp>For managed service providers, internet service providers, hotel groups, educational institutions, and multi-site enterprises, Multi-Tenant is increasingly becoming a strategic decision.\u003C\u002Fp>\n\u003Cp>Today, the crucial question is no longer whether Multi-Tenant makes sense. It is: at what scale does the traditional operating model cease to support growth and instead become the limiting factor?\u003C\u002Fp>\n\u003Ch2>IACBOX Multi-Tenant Is in Its Final Stages\u003C\u002Fh2>\n\u003Cp>It is precisely to address these requirements that we are currently developing IACBOX Multi-Tenant. It will allow multiple segregated customers, sites, or organizations to be managed centrally via a single platform—without sacrificing their autonomy.\u003C\u002Fp>\n\u003Cp>Development is already in its final stages. If you are facing similar challenges or would like to learn more about the architecture and intended use cases at an early stage, feel free to get in touch with us.\u003C\u002Fp>\n",[798],{"link":799},{"title":800,"url":801,"target":11},"Learn More About IACBOX Multi-Tenant","#request-demo",{"title":800,"url":801,"target":11},{"quicklinks":572},{"de_DE":805},{"locale":576,"id":806,"slug":807,"post_title":808,"href":809},8684,"warum-multi-tenant-fuer-viele-it-organisationen-zur-logischen-entwicklung-wird","Warum Multi-Tenant für viele IT-Organisationen zur logischen Entwicklung wird","https:\u002F\u002Fcms2.iacbox.com\u002Fblog\u002Fwarum-multi-tenant-fuer-viele-it-organisationen-zur-logischen-entwicklung-wird\u002F",{"self":811,"collection":816,"about":818,"version-history":820,"predecessor-version":823,"wp:attachment":827,"wp:term":830,"curies":833},[812],{"href":813,"targetHints":814},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10482",{"allow":815},[586],[817],{"href":589},[819],{"href":592},[821],{"count":386,"href":822},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10482\u002Frevisions",[824],{"id":825,"href":826},10483,"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog\u002F10482\u002Frevisions\u002F10483",[828],{"href":829},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fmedia?parent=10482",[831],{"taxonomy":605,"embeddable":572,"href":832},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories?post=10482",[834],{"name":609,"href":610,"templated":572},{"wp:term":836},[837],[838],{"id":788,"link":839,"name":840,"slug":841,"taxonomy":605,"acf":842,"_links":843},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fcategory\u002Ftalk\u002F","Talk","talk",[],{"self":844,"collection":849,"about":851,"wp:post_type":853,"curies":856},[845],{"href":846,"targetHints":847},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fcategories\u002F26",{"allow":848},[586],[850],{"href":627},[852],{"href":630},[854],{"href":855},"https:\u002F\u002Fcms2.iacbox.com\u002Fen\u002Fwp-json\u002Fwp\u002Fv2\u002Fblog?categories=26",[857],{"name":609,"href":610,"templated":572},1794375325453]